So tay QSHE

T~P DoAN XANG DAu VI~T NAM CONG TV XANG DAu KHU Vl)'C II

PETROLIMEX

........' ."

HE THONG QUAN LY QSHE

'OUA\ T!~II~HI\I~H [)()A\~H XA\~113 ;[)A\ UIl ~A\~ , f) HA\~\ H()A\ [)A\U & f>U~113 'CA\ f) ICA\IC [)IJ'ClH VtJ It\~ THU ~\ T XA\~ 'I3[)A\U

sOTAY CHAT LU'Q'NG, AN ToAN,

.', sUC KHOE NGHE NGHIEP & MOl TRU'ONG.

(50 TAY OsHE)

Ma 56: 81S0 - ST - 00 II :.1

Don vi duo'c phan phBi :

Nguoi ki~m soat Kguy~n Van CanhBao Van Hlll1g

Nguoi bien soan

Truong Ban ISO Cong ty

I Di~n giai

I Chirc danh : I II HQ va ten:

CNG TY XNG DU KHU VC II M s: BISO-ST-00 Ln ban hnh: 05 Ngy bh: 20/08/2012 Trang: 2/25

S TAY CHT LNG, AN TON, SC KHE NGH NGHIP & MI TRNG

CHNG 1: TNG QUAN S TAY QSHE

1.1 MC CH: S tay QSHE ca Petrolimex Si Gn l ti liu c bn nht cng b chnh sch v qun l cht lng, an ton, sc khe ngh nghip v mi trng (gi tt l QSHE) ca Cng ty; c m t y cc qu trnh nghip v v s tng tc gia chng trong h thng qun l; ng thi nh hng cho vic xy dng v qun l thc thi h thng ti liu ni b p ng yu cu ca lnh o Cng ty v ph hp vi yu cu ca cc tiu chun ISO 9001, ISO 14001 v OHSAS 18001.

1.2 PHM VI: p dng cho tt c nghip v ti tt c cc phng ban, n v trong ton Cng ty theo yu cu cc tiu chun hin ang p dng ti Cng ty, c th: - Tiu chun ISO 9001: p dng ti cc phng ban, n v trong ton Cng ty; - Tiu chun ISO 14001: p dng ti TKNB, Phng ha nghim trung tm v Xng x l cht thi

trc thuc Phng dch v k thut ca X nghip dch v; - Tiu chun OHSAS 18001: p dng ti TKNB v Phng ha nghim trung tm; - Tiu chun ISO/IEC 17025: p dng ti Phng ha nghim trung tm;

1.3 KIM SOT: - S tay QSHE c thit lp, xy dng v c Gim c Cng ty k ban hnh nh mt ti liu

trong h thng ti liu ni b ca Cng ty. - S tay QSHE c xem xt, cp nht thng xuyn m bo ph hp vi hot ng thc t ca

cc qu trnh nghip v trong ton Cng ty. - Phng Ha nghim trung tm, trc thuc Phng k thut xng du Cng ty, cn p dng thm h

thng qun l nng lc phng th nghim theo Tiu chun ISO/IEC 17025. Quyn S tay cht lng phng th nghip c xem nh l mt phn chi tit c th ca quyn s tay ny v ch p dng ring cho Phng Ha nghim trung tm.

1.4 NH NGHA V CC T VIT TT: - QSHE: l t vit tt Ting Anh ca Quality (cht lng), Safe (an ton), Health (sc khe ngh

nghip) v Enviroment (mi trng). - H thng qun l QSHE: bao gm ton b c cu t chc ca Petrolimex Si Gn v ngun lc cn

thit cng vi h thng ti liu c kim sot, ph bin n tng c nhn thc hin vic qun l cht lng, an ton, sc khe ngh nghip v mi trng trong phm vi ton Cng ty.

- H thng ti liu: bao gm S tay QSHE, cc quy nh qun l ni b, cc vn bn th tc, hng dn cng vic, biu mu, danh mc, h s v cc ti liu bn ngoi lin quan c kim sot.

- Ti liu bn ngoi: l ti liu c ngun gc t bn ngoi Cng ty (bao gm: cc vn bn php quy do cc c quan qun l Nh nc ban hnh; cc tiu chun Ngnh, quc gia, quc t lin quan; cc quy nh ca Tp on; v cc ti liu do khch hng cung cp).



CHNG 2: GII THIU PETROLIMEX SI GN

2.1 LCH S HNH THNH V PHT TRIN: Cng ty xng du khu vc II TNHH mt thnh vin, tn giao dch Petrolimex Si Gn thnh lp ngy 17/09/1975, l cng ty con ca Tp on xng du Vit Nam. Vn phng giao dch: 15 L Dun, Qun 1, TP.HCM Website: kv2.petrolimex.com.vn Qu trnh hnh thnh v pht trin ca Cng ty tri qua cc giai on sau:

Giai on 1975 1985: cng c h tng c s vt cht k thut v thc hin nhim v cp pht xng du theo ch tiu k hoch ca Nh nc. Giai on 1986 1995: chuyn sang hch ton c lp v bc u a dng ha loi kinh doanh, ly xng du lm trc chnh. - Nm 1986: bt u a dng ha ngnh ngh kinh doanh, ch trng m rng bn l phc v nhu cu

tiu dng ca nhn dn TP.HCM v cc a phng. - Nm 1989: chuyn sang hch ton kinh doanh c lp; tin hnh cc dch v gi h xng du v

cho thu kho hng; ti sinh du m nhn v cung ng vn ti; thc hin mc tiu a dng ha kinh doanh nhng vn ly kinh doanh xng du lm trc chnh.

- Nm 1995: sp nhp Chi nhnh du la Min Nam vo Cng ty xng du khu vc II. Nng cp tng th cc ca hng bn l xng du, bc u khng nh Petrolimex Si Gn l thng hiu mnh trn th trng.

Giai on 1996 n nay: xy dng, hon thin h thng h tng c s vt cht k thut v c ch qun l theo hng chuyn nghip ha, hin i ha. - T nm 1996, Cng ty tp trung u t vo h tng, i mi cng ngh theo hng Quy m,

hin i, an ton v thn thin vi mi trng. n nay, Cng ty c mt h thng c s vt cht k thut quy m, hin i: Cm kho cng xng du vi tng din tch 196 ha tri di hn 03 km dc sng Nh B, tng sc cha hn 600.000 m3, h thng iu khin xut nhp t ng ti 09 cu cng c th tip nhn tu n 40.000 DWT v ti 03 bn xut ng b nm 03 kho. Sn lng qua kho hng nm hn 04 triu m3/tn xng du cc loi. Ngoi ra, Cng ty c h thng ca hng bn l xng du nm rng khp a bn TP.HCM v khng ngng c pht trin m rng mng li qua cc nm. Tt c ca hng ca Cng ty u c trang b tr bm hin i, chnh xc cao cng vi h thng o mc b cha v qun l t ng gip qun l bn hng chnh xc, nhanh chng, gim hao ht, bo v mi trng v m bo an ton.

- T nm 1997, Cng ty y mnh u t xy dng Phng th nghim xng du vi trang thit b hin i bn cnh H thng qun l nng lc th nghim theo tiu chun ISO/IEC Guide 25, sau chuyn i sang ISO/IEC 17025:1999 v c VILAS chng nhn nm 2002 vi 30 php th. Nm 2005 chuyn i tip sang phin bn mi ISO/IEC 17025:2005, n nay c cng nhn n 60 php th v l mt trong nhng phng th nghim hin i, ngang tm khu vc Chu Thi Bnh Dng.

- Bn cnh pht trin h tng c s vt cht k thut, Cng ty xy dng i ng nhn s c trnh qun l v chuyn mn nghip v cao, k nng lm vic hiu qu, p ng yu cu i mi v hi nhp kinh t quc t.

- Nm 2002, Cng ty trin khai p dng thnh cng h thng qun l tiu chun ISO, tip tc khng nh thng hiu Petrolimex Si Gn mt thnh vin nng ng v vng mnh ca Petrolimex Vit Nam.

2.2 LNH VC HOT NG: Cng ty xng du khu vc II hot ng kinh doanh trong lnh vc xng du v l nhin liu u vo ca sn xut v tiu dng nn rt quan trng v nhy cm i vi x hi v nn kinh t t nc. Th trng chnh ca Cng ty l TP.HCM v cc tnh thuc khu vc pha Nam. Cng ty hin ang chim gi hn 16% th phn v l doanh nghip nm th phn ln trong khu vc.



Phm vi hot ng ca Cng ty: - iu tit th trng cung ng xng du cho sn xut v tiu dng x hi ti TP.HCM v khu vc

pha Nam. - D tr xng du quc gia, m bo an ninh nng lng xng du trong mi tnh hung. - T chc kinh doanh bn bun, bn l xng du, cc sn phm ha du v cc hot ng kinh doanh

dch v khc lin quan n lnh vc xng du.

2.3 C IM SN PHM V DCH V: - Sn phm kinh doanh chnh ca Cng ty l xng du nhp khu c cht lng ph hp tiu chun

Vit nam (TCVN), gm: Xng khng ch Mogas 92 v Mogas 95 (TCVN 6776:2005); du DO 0,05%S v DO 0,25%S (TCVN 5689:2005), du FO 3,0%S, FO 3,5%S v FO 380 (TCVN 6239:2002) v du KO (TCVN 6240:2002). Ngoi ra, Petrolimex Si gn cn kinh doanh mt hng nhin liu hng hi RME180 v RME380 cung cp cho tu bin theo tiu chun c s (TCCS05:2009/PETROLIMEX).

- Cng ty tip nhn xng du nhp khu (do Tp on xng du Vit nam k hp ng mua t cc nh cung cp nc ngoi, v t nh my lc du Dung Qut), tn tr ti Tng kho xng du Nh B, sau xut bn cho khch hng v iu ng cho cc cng ty tuyn sau trong ni b Ngnh. Trng hp c bit, Cng ty t t chc pha ch, chuyn loi to ngun cung ng.

- Mng li v hnh thc phn phi xng du ca Cng ty thng qua: + Bn bun cho khch hng Tng i l, i l, khch hng cng nghip. + Bn l n tn tay ngi tiu dng thng qua 65 ca hng do X nghip bn l xng du qun

l v hn 100 i l, Tng i l trong mng li phn phi ca Cng ty. + Bn ti xut sang Campuchia, cc khu ch xut v bn cho tu bin nc ngoi.

- Cng ty cn t chc cung cp cc dch v lin quan n xng du nh: + Cho thu kho - Gi h. + Nhp khu y thc. + Dch v kim nh, ha nghim, t vn v o to v k thut xng du. + Dch v cu cng, i l tu bin, lai dt v cung ng tu bin. + Dch v phng nga ng cu du trn. + Thi cng xy lp, sa cha, bo tr, bo dng cc cng trnh chuyn ngnh xng du. + Dch v v sinh, sc ra b cha xng du, thu gom vn chuyn v x l cht thi nhim du. + Dch v gi xe, ra xe t xitc. + Cho thu mt bng, khng gian qung co,

- Cng ty t chc kinh doanh cc sn phm ha du (Gas, du nhn, m my, ha cht) v cc chng loi vt t, ph tng chuyn ngnh xng du.



2.4 S T CHC B MY:

2.5 QU TRNH TRIN KHAI P DNG ISO CA PETROLIMEX SI GN: T nhng nm 1997, Petrolimex Saigon trin khai xy dng, p dng H thng qun l nng lc phng th nghim theo tiu chun ISO/IEC Guide 25 kim sot cht lng xng du trong tt c cc khu nhp khu, tn tr v phn phi ra th trng. Nm 1999, h thng c Vn phng cng nhn cht lng thuc Tng cc Tiu chun o lng Cht lng (VILAS) nh gi, cp giy cng nhn vi s hiu VILAS 48. Sau hai ln chuyn i theo phin bn ISO 17025:1999 v ISO 17025:2005, n nay phng th nghim Petrolimex Saigon c cng nhn 60 phng php th. T thng 07/2001, Cng ty khi u chng trnh trin khai p dng ISO rng ri ti Petrolimex Si Gn. n nay, chng trnh ny tri qua cc giai on:

Giai on 1: Trin khai p dng H thng qun l cht lng (HTQLCL) theo chun ISO 9001:2000 i vi lnh vc Bn bun, xut, nhp v tn tr xng du.

- Cng ty k hp ng vi cng ty t vn & o to t chc thc hin d n giai on 1 t ngy 01/08/2001 v hon thnh trong vng 14 thng.

- Ngy 18/10/2002, HTQLCL giai on 1 c BVQI nh gi, cp giy chng nhn, nh du mt ct mc quan trng trong tin trnh trin khai p dng ISO ti Petrolimex Si Gn.

Giai on 2: M rng phm vi p dng ISO 9001:2000 sang lnh vc bn l. - Sau 06 thng duy tr HTQLCL giai on 1, Cng ty tip tc trin khai m rng phm vi p dng

ISO 9001:2000 sang lnh vc bn l xng du.

Ch thch: Quan h ch o theo h thng QHSE Quan h ch o hnh chnh, nghip v

Ban ISO

Cng ty

i din lnh o v cht lng

Phng kinh

doanh

Phng k

ton ti

chnh

Phngk

thut xng du

Phngcng ngh u t

Phngcng ngh thng

tin

Phngt

chc cn b

Phnghnh chnh tng hp

Phng php ch

thanh tra

Phngan

ton mi

trng

Phng pht trin

doanh nghip

Ban Lnh o Cng ty Ch tch Hi ng cht lng Cng ty

Xng c kh

i dch v

k thut

i xy

dng 1

Ban gim c X nghip dch v Ch tch Hi ng cht lng XNDV

Phng kinh

doanh

Phngk

ton ti

chnh

Phngdch v k

thut

Phngdch v xy lp

Phngt

chc hnh chnh

Ban cht

lng tng hp

Ban gim c X nghip bn l Ch tch Hi ng cht lng XNBL

Phng kinh

doanh

Phng qun

l k

thut

65 Ca hng

xng du

01 Cahng

chuyndoanh

Phng k

ton ti v

Phngtin hc t ng ha

Phng t

chc hnh chnh

Ban cht

lng tng hp

T thng

k kho hng

i giao nhn kho

A,B,C

i PCCCtrung tm

T c in

T bo qun

v VSCN

T SCTB o lng

& TH

Ban gim c TKXDNB Ch tch Hi ng cht lng Tng kho

T gim nh

Phngiu

kho cng

Phngk

thut xng du

Phngk

ton ti v

Phngqun

l k

thut

Phngtin hc t ng ha

Phngt

chc hnh chnh

Phngbo v

PCCC

Phng khai thc

dch v



- Ngy 17/06/2004, HTQLCL giai on 2 c BVQI nh gi, cp giy chng nhn vi phm vi

mi l Bn bun, bn l, xut nhp v tn tr xng du. Lnh o Cng ty tip tc khng nh mong mun s dng ISO nh l cng c khng ngng hon thin h thng qun l, gp phn nng cao cht lng dch v phn phi xng du, hng n s tha mn nhu cu ca khch hng.

Giai on 3: M rng phm vi p dng ISO 9001:2000 sang lnh vc kinh doanh dch v khc. - u nm 2007, Cng ty quyt nh tip tc trin khai p dng ISO 9001:2000 vo hot ng kinh

doanh dch v khc ca X nghip bn l, Tng kho xng du Nh b, X nghip dch v xy lp & thng mi Petrolimex Si Gn.

- Cng ty t chc kho st, trin khai xy dng ti liu, o to, p dng ISO vo lnh vc kinh doanh dch v khc ca ton Cng ty trong vng 6 thng. Phm vi m rng ny c BVQI nh gi, cp chng ch ngy 31/08/2007.

Giai on 4: Trin khai p dng H thng qun l an ton, sc khe ngh nghip theo tiu chun OHSAS 18001 v H thng qun l mi trng theo tiu chun ISO 14001 ti TKXDNB.

- Thng 09/2007 cng c, hon thin hot ng qun l v an ton, m bo sc khe ngh nghip cho ngi lao ng v bo v mi trng, Cng ty tip tc trin khai p dng thm cng lc hai tiu chun mi l OHSAS 18001:2007 v ISO 14001:2004 ti Tng kho xng du Nh b.

- Vic xy dng h thng qun l theo chun ISO 14001 & OHSAS 18001 c tch hp chung vi HTQLCL ISO 9001:2000 ang vn hnh ti Tng kho, hnh thnh mt H thng tch hp qun l chung v Cht lng An ton Sc khe & Mi trng (gi tt l H thng qun l tch hp QSHE), ph hp cng lc vi bn tiu chun qun l l ISO 9001, ISO 17025, ISO 14001 & OHSAS 18001.

- Sau gn hai nm n lc trin khai, H thng qun l tch hp QSHE ca Tng kho cng c BVQI nh gi v cp chng ch ngy 30/07/2009.

Giai on 5: Trin khai p dng m hnh thc hnh 5S. - huy ng mi ngi tham gia ci tin mi trng lm vic, nng cao nng sut lao ng,

gim chi ph n, nng cao hnh nh doanh nghip v nng tm dch v - phc v, Cng ty quyt nh trin khai p dng m hnh thc hnh 5S u tin ti h thng ca hng bn l xng du.

- n nay, m hnh 5S p dng 100% Ca hng xng du trc thuc X nghip bn l v ang trin khai m rng p dng ti Tng kho xng du Nh b v X nghip dch v lm cng c hu hiu thc y cht lng.

Giai on 6: Trin khai p dng H thng qun l mi trng theo tiu chun ISO 14001 ti Xng x l cht thi trc thuc Phng dch v k thut ca X nghip dch v.

- Thng 05/2012, Cng ty xc tin trin khai p dng tiu chun ISO 14001:2004 vo hot ng thu gom, vn chuyn v x l cht thi nhim du ti Xng x l cht thi trc thuc Phng dch v k thut ca X nghip dch v. n nay Cng ty ang xc tin k hp ng vi t chc bn ngoi nh gi chng nhn cho h thng ny.

2.6 IU KHON LOI TR: Xng du l hng ha do Tp on xng du Vit Nam nhp khu v giao cho Petrolimex Si Gn t chc kinh doanh. TKXDNB l ni tip nhn, bo qun tn cha v xut cp cho khch hng theo yu cu ca Cng ty. Do xng du khng phi l loi thnh phm do Cng ty sn xut nn h thng qun l cht lng ca Cng ty khng p dng iu khon 7.3 Thit k & pht trin, iu khon 7.5.2 Xc nhn gi tr s dng ca cc qu trnh sn xut & cung cp dch v ca Tiu chun ISO 9001:2008.



CHNG 3: H THNG QUN L QSHE CA PETROLIMEX SI GN

H thng qun l cht lng, an ton, sc khe ngh nghip v mi trng c nhn din v trnh by theo mi tng tc gia cc qu trnh thng qua u vo v u ra ca tng qu trnh vi nhau. Cc qu trnh c lin kt cht ch thng qua cc hot ng hoch nh, thc hin iu hnh, kim tra v hnh ng (PDCA).

3.1 H THNG CHIN LC, MC TIU, K HOCH: Hng nm, Gim c Cng ty ra mc tiu k hoch cp Cng ty, trn c s cc phng ban / n v xy dng cc mc tiu, ch tiu b phn cng vi vic xc nh cc ngun lc cn thit trin khai thc hin. t c mc tiu k hoch ra, Trng cc phng ban, n v xy dng v trin khai chng trnh hnh ng, thng qua chng trnh cng tc (thng, qu, nm) trong phn cng trch nhim, thi gian v bin php thc hin. nh k hng qu, Ban ISO tng hp kt qu thc hin t kt qu hot ng SXKD chung ca ton Cng ty, bo co Gim c, Ch tch HCL Cng ty v c a vo ni dung xem xt trong cc cuc hp xem xt ca lnh o di gc QSHE. Ti liu tham kho: - Th tc xy dng v kim sot thc hin mc tiu k hoch KTTC-TT-03

3.2 H THNG TIP TH, QUNG CO: 3.2.1 Tip th, k kt v qun l hp ng:

Cng tc tip th bn hng do i ng chuyn vin tip th ca vn phng Cng ty, vn phng X nghip bn l v cc Ca hng trng CHXD thc hin. Mi nhu cu ca khch hng u c kho st, xem xt nng lc p ng ca ni b, m phn c th vi khch hng trc khi xc tin k kt hp ng mua bn xng du. Ti liu tham kho: - Th tc tip th, m phn k kt hp ng v pht hnh ha n ti VPCT. KD-TT-01 - Th tc tip th, m phn k kt hp ng mua bn xng du, i l v KDBL-TT-01

pht hnh ha n bn hng ti XNBL. 3.2.2 Qung co, khuyn mi:

Hot ng qung co khuyn mi l mt trong nhng cng c quan trng, l con ng ngn nht truyn ti cc thng tin v sn phm, dch v ca Petrolimex Si Gn n ngi tiu dng, cc t chc, c nhn trong x hi nhm nng cao uy tn, to iu kin thun li trong qu trnh cnh tranh v m rng th trng. Vic thu gia cng cc vt phm, qung co trn cc phng tin truyn thng, ti tr cc chng trnh hot ng x hi, trin lm, c thc hin theo k hoch hng nm do Gim c Cng ty ph duyt, v phi tun th cht ch quy nh ca Cng ty v vic s dng logo, du hiu thng mi, m bo thng nht v hnh thc v ni dung. Ti liu tham kho: - Th tc qung co khuyn mi. PTDN-TT-01

3.3 H THNG T MUA HNG, IU NHP XUT: 3.3.1 t mua hng Tp on:

Xng du l sn phm do Tp on xng du Vit Nam trc tip k hp ng nhp khu vi cc t chc nc ngoi. Cng ty c Tp on y thc nhn hng nhp khu ti Cng ca Tng kho xng du Nh b v t chc thc hin theo thng bo tip nhn tu hng thng ca Phng xut nhp khu Tp on xng du Vit Nam. nh k u qu, Phng kinh doanh Cng ty tng hp nhu cu kinh doanh ca ni b Cng ty v cc n v ni b Ngnh (tuyn sau), lp n t hng gi Tp on v theo di tnh hnh thc hin iu chnh hoc b sung n hng kp thi. Ti liu tham kho: - Th tc t mua hng vi Tp on. KD-TT-03



3.3.2 iu hng ha:

Cng ty t chc iu tip nhn, xut cp theo trnh t c quy nh c th nhm m bo an ton, gim chi ph v p ng nhu cu nhn hng ca khch hng. Ti liu tham kho: - Th tc iu hng ha ti Vn phng Cng ty. KD-TT-04 - Th tc iu nhp, xut v lun chuyn hng ha ti TKXDNB. KC-TT-01 - Th tc iu nhp hng ha ti XNBL. KDBL-TT-02

3.3.3 Nhp hng: Cn c k hoch nhp ca Cng ty, Tng kho t chc cn i sc cha v ln k hoch tip nhn hp l, rt ngn thi gian lu tu, hn ch hao ht nhp v m bo n nh ngun xut cho ba kho. Tt c mi ngun xng du u phi c ly mu, kim tra cht lng, m bo ph hp vi qui cch cht lng sn phm theo tiu chun Vit Nam trc khi cho php nhp hng vo b cha. Ngoi vic nhp hng t tu nhp khu l ch yu, Tng kho cng phi t chc nhp tu ni a; nhp ng b (hng tr v); nhp du vt (thu hi h gas, cht ng,) theo ng quy trnh kim sot hin hnh. Ti liu tham kho: - Th tc kim sot nhp hng ng thy. KC-TT-02 - Th tc kim sot nhp hng ng b. KC-TT-03

3.3.4 Xut hng: Khch hng nhn hng ti Tng kho xng du Nh b, cc phng lin quan t chc tip nhn ng k ha n; kim tra tnh hp l v cc iu kin v k thut o lng v an ton phng chng chy n ca cc phng tin nhn hng (tu, x lan, t xitc); xut hng qua cc lu lng k c kim nh hp php; cng vi i din phng tin ly mu (kim tra, lu) v o tnh, gim nh s lng ti phng tin sau khi xut xong; nim phong hm hng v lm th tc hon tt xut hng. Tng kho t chc xut ni b cho cc trng hp: xut hng lm bn ni; xut lin hon gia cc kho; xut iu chnh kim k; v xut hao ht nh mc, theo ng quy trnh, quy nh hin hnh v c phi s gim st, xc nhn ca cc bn lin quan c trn thc t v trn s sch. Ti liu tham kho: - Th tc kim sot xut hng ng thy ti TKXDNB. KC-TT-04 - Th tc kim sot xut hng ng b ti TKXDNB. KC-TT-05

3.3.5 Thu bn ni: gii quyt tm thi tnh trng thiu sc cha khi tip nhn tu ch xng du ti TKXDNB, ng thi qun l cht ch hng ha xut nhp, Cng ty thit lp quy trnh thu bn ni quy nh trch nhim v trnh t cc bc khi thc hin thu tu / x lan lm bn ni cho Cng ty. Ti liu tham kho: - Th tc kim sot bn ni. KC-TT-04

3.4 H THNG T MUA HNG, IU NHP XUT: 3.4.1 Kim sot gi bn:

ph hp vi cc qui nh hin hnh ca Nh nc, Tp on ng thi xc nh r trch nhim ca tng b phn, Cng ty xy dng trnh t v cch thc qun l gi bn xng du cht ch trong tt c cc khu, cc loi hnh v phng thc bn xng du. Ti liu tham kho: - Th tc xy dng v qun l thc hin gi bn xng du. KD-TT-02



3.4.2 Kim sot tn dng thng mi:

Cng ty xy dng quy ch, th tc qun l cng n khch hng v trin khai thc hin kim sot ton b din bin tnh hnh cng n xuyn sut t khi k kt, thc hin cho n khi kt thc v thanh l hp ng bn hng tr chm; lm c s ra quyt nh iu hnh kinh doanh kp thi; va m bo an ton ti chnh, nng cao hiu qu s dng ngun vn, va p ng c s tha mn ti a nhu cu ca khch hng.

Vic kho st nhu cu v kh nng thanh ton ca khch hng trc khi quyt nh k kt hp ng tr chm phi c thc hin. Ngoi ra, qun l cng n ca Cng ty phi m bo tun th cc quy nh, ch hin hnh ca Nh nc v Tp on.

Ti liu tham kho: - Th tc kim sot cng n khch hng trn knh bn bun v bn l xng du. KTTC-TT-02

3.4.3 Thu dch v vn ti xng du: Hng nm, cn c vo k hoch sn lng kinh doanh c giao v d bo nhu cu vn chuyn, Cng ty tin hnh tm kim, nh gi, xp hng, la chn cc n v cung cp dch v vn ti ph hp k kt hp ng thu vn ti xng du, gp phn nng cao hn na cht lng dch v vn ti cho Cng ty, X nghip bn l.

Mi kin ca khch hng c lin quan n vic vn chuyn v giao nhn hng ha u c thng bo cho n v vn ti khc phc kp thi. Nu khch hng khiu ni n ln th hai v s lng, cht lng hng ha, tin giao hng, thi phc v, th phi chuyn giao ngay n v khc vn chuyn c cht lng dch v vn ti tt hn. Trong trng hp, c cc sai phm nghim trng nh gian ln hng ha, th phi tm ngng hay t chi thc hin tip hp ng vn ti.

Ti liu tham kho: - Th tc thu dch v vn ti xng du. KD-TT-06

3.4.4 Bn bun ni a: Cng ty t chc cc knh bn bun ni a di hai hnh thc FOB v CIF cho Tng i l, i l, khch hng h cng nghip,... Sn phm xng du c xut cho khch hng ti Tng kho xng du Nh b (khng thng qua tr bm ti cc ca hng bn l xng du trc thuc Cng ty).

Ti liu tham kho: - Th tc tip th, m phn k kt hp ng v pht hnh ha n ti VPCT. KD-TT-01 - Th tc tip th, m phn k kt hp ng mua bn xng du, i l v KDBL-TT-01

pht hnh ha n bn hng ti XNBL. - Th tc xut bn hng trn ngun nhp xut th tc. KD-TT-08

3.4.5 Bn ti xut: Khch hng ti xut bao gm khch hng Cmpuchia, cc khu ch xut, doanh nghip ch xut, tu bin nc ngoi v tu bin Vit Nam chy tuyn quc t.

Cng ty ban hnh th tc nhm mc ch xc lp v trnh t, trch nhim cng nh quyn hn thc hin nghip v kinh doanh tm nhp bn ti xut xng du ca cc phng nghip v, cc n v v cc c nhn c lin quan.

Ti liu tham kho: - Th tc thc hin nghip v kinh doanh tm nhp ti xut xng du. KD-TT-10



3.4.6 u t thng mi cho khch hng:

Petrolimex Si gn to s khc bit v cung cp sn phm v dch v, khng nh thng hiu trn th trng, nng cao kh nng cnh tranh thng qua vic xy dng mi quan h lu di, bn vng vi khch hng trn c s hp tc h tr i bn cng c li. Petrolimex Si gn to iu kin khch hng c hng li ch mang li t vic s dng c s h tng do Petrolimex Si Gn u t tiu th v bn sn phm ca Petrolimex. Cng ty trin khai nhiu chnh sch, a dng ha u t cho khch hng bn bun, Tng i l, i l thng qua cc hnh thc: u t h tr vn; u t lin kt bn hng; v u t tip th bn hng. Ti liu tham kho: - Th tc u t thng mi cho khch hng. PTDN-TT-02

3.4.7 Dch v h tr khch hng: Cng ty cung cp cc dch v h tr k thut c th Ngnh xng du nh: sc ra v lp barem bn b; kim tra k thut v cng ngh xng du ca khch hng; th nghim kim tra cht lng xng du; cung cp cc dng c, vt t giao nhn xng du (thc o, nhit k, thuc th du, nim nha, thit b kim tra nc nhanh,). Ngoi ra, Cng ty cn t chc cc hot ng t vn v o to v thng phm, k thut giao nhn xng du, khi khch hng yu cu. Ti liu tham kho: - Th tc cung cp dch v k thut h tr cho khch hng. KTXD-TT-01

3.4.8 Gii quyt khiu ni ca khch hng: Vic tip nhn khiu ni v thng tin phn hi ca khch hng c thc hin thng qua nhiu knh nh: vn bn, Fax, in thoi, trao i trc tip, phng tin thng tin i chng, v c phn loi thnh tng lnh vc c th d dng trong vic phn tch, nh gi xu hng v ci tin v: cht lng, chng loi xng du; s lng; dch v giao hng, vn chuyn; gi c, thanh ton; x l n hng, h s giao hng; truyn t thng tin, tr li khch hng; v dch v h tr sau bn hng. Tt c khiu ni phi c gii quyt nhanh chng, tha ng v tr li khch hng bng vn bn. Cng ty xc nh tt c cc khiu ni v thng tin phn hi ca khch hng l thng tin u vo ca cc cuc hp xem xt ca lnh o, l c hi ci tin qu trnh cung cp sn phm v nng cao cht lng dch v, nhm tha mn ngy cng tt hn yu cu ca khch hng. Ti liu tham kho: - Th tc gii quyt khiu ni v thng tin phn hi ca khch hng. KD-TT-09

3.5 H THNG K THUT XNG DU: 3.5.1 Hao ht xng du:

S lng xng du nhp, xut, lun chuyn v tn tr ti Tng kho, ca hng phi c theo di, gim nh cht ch bi cc bn lin quan. Ch ghi chp s sch, thng k, kim k v bo co hao ht nh k c thc hin theo ng quy nh, hng dn hin hnh ca Tp on v Cng ty. nh mc hao ht theo tng cng on l nh mc qun l hao ht trong qu trnh nhp, xut, tn cha, chuyn b, vn chuyn, lm c s xy dng k hoch hao ht, theo di qun l hao ht thc t trn tng cng on c tc ng kp thi bng cc gii php k thut, cng ngh hoc tng cng qun l nhm gim mc hao ht pht sinh, thc hin trit nguyn tc tit kim chi ph ca Cng ty v l c s m phn, k kt cc hp ng kinh t. Tng kho / CHXD sn c cc quy trnh nhp xut, hng dn vn hnh cng ngh ti u, ci tin cc thit b kho du m bo ph hp vi yu cu thc t nhm gim s bay hi hay tht thot xng du. Ti liu tham kho: - Th tc qun l hao ht xng du. XDTK-TT-01



3.5.2 Qun l cht lng xng du:

Vic qun l cht lng xng du c thc hin theo nguyn tc thng nht t Cng ty n n v trc thuc vi s phn cng trch nhim c th, r rng. Mi sn phm xng du qua qu trnh tip nhn, bo qun tn cha, pha ch, chuyn b, xut bn, vn chuyn cung ng v bn l trc tip cho ngi tiu dng phi qua kim sot cht lng, m bo t yu cu theo tiu chun Vit nam.

Ti liu tham kho: - Quy nh qun l cht lng xng du. - Th tc kim sot xng du km, mt phm cht. XDTK-TT-04 - Th tc nh gi chng nhn hp quy / hp chun i vi xng khng ch KTXD-TT-02

v nhin liu Diesel. 3.5.3 Sc ra b cha xng du:

Nhm m bo cht lng hng ha trong b cha, Cng ty thc hin ch sc ra bn b theo ng quy nh ca Nh nc v Tp on.

- Th tc kim sot chuyn b, chuyn kho v sc ra bn b. KC-TT-06 - Th tc kim sot sc ra b cha ti XNBL. KT-TT-02

3.5.4 Pha ch, chuyn loi xng du: Cng ty t chc pha ch, chuyn loi xng du theo quy nh hin hnh ca Tp on m bo xng du cung cp ra th trng c cht lng ph hp tiu chun Vit nam hoc theo hp ng mua bn k vi khch hng; p ng y v kp thi cc chng loi xng du cho nhu cu pht trin kinh t, an ninh quc phng, phng chng thin tai, nhu cu tiu dng x hi; tha mn ngy cng a dng v cht lng hng ha ca khch hng trong nn kinh t th trng.

Tng kho t chc pha ch theo quy trnh k thut v phng n pha ch c Gim c Cng ty ph duyt. Phng n pha ch phi c thc hin trong phng th nghim v phn tch kt qu t yu cu k thut th mi tin hnh pha ch ti bn. Vic pha ch ch c thc hin sau khi hon tt trin khai phng n m bo an ton chy n v bo v mi trng.

Ti liu tham kho: - Th tc pha ch xng du. KTXD-TT-04

3.5.5 Kim sot phng tin o lng xng du: Tt c cc phng tin theo di v o lng u phi c kim sot s dng thng qua du hiu nhn bit v danh mc qun l. Hng nm, cc phng ph trch qun l o lng phi lp k hoch kim nh, hiu chun v t chc thc hin ng chu k theo th tc hin hnh m bo chnh xc, ph hp vi yu cu o lng do Nh nc quy nh.

Ty thuc vo tnh cht tng loi thit b o m vic kim nh, hiu chun, hiu chnh c th c thc hin bi t chc bn ngoi hay do Phng k thut xng du Cng ty trc tip thc hin theo s y quyn ca Tng cc tiu chun - o lng cht lng Vit nam.

Cc n v qun l s dng c trch nhim khai thc, vn hnh ng quy cch nhm ngn nga s h hng, sai lch lm nh hng nghim trng n kt qu o lng; thc hin bo tr, sa cha nhm hn ch s h hng v xung cp; bo qun du hiu nhn bit trng thi kim nh, hiu chun trn cc phng tin o lng; v phi lu li mi h s lin quan n hot ng kim nh, hiu chun. Ti liu tham kho: - Th tc kim sot phng tin o lng. KTXD-TT-05 - Th tc qun l v cp pht nim. XDTK-TT-03



3.5.6 Bo qun xng du:

Ton b qu trnh bo qun xng du trong tt c cc khu t nhp, xut, tn cha m bo cht lng cng nh s lng xng du c Cng ty kim sot cht ch. Ti liu tham kho: - Th tc bo qun xng du KC-TT-08

3.5.7 Hng dn nghip v k thut xng du: Cng ty ban hnh cc hng dn nghip v k thut xng du to iu kin thun li cho nhn vin tha hnh thc hin theo ng yu cu.

Ti liu tham kho: - Cc hng dn nghip v k thut xng du ca Phng k thut xng du Tng kho.

3.5.8 Thu dch v gim nh xng du: Gim nh hng ha l mt cng on khng th thiu trong giao nhn, c bit l gim nh l hng nhp khu v ch c php nhp vo bn b khi s lng, cht lng t yu cu. Do , i hi phi c c quan gim nh c lp, hot ng ph hp vi lut php Vit Nam v thng l quc t.

Vic gim nh xng du do Tp on, Cng ty hay khch hng thu thc hin gim nh xng du trong qu trnh giao nhn (nhp, xut) ti Tng kho xng du Nh b.

Ti liu tham kho: - Quy nh nh gi v la chn t chc gim nh c lp ca Tp on xng du Vit nam.

3.5.9 Nng lc phng th nghim theo ISO 17025: kim sot, nh gi cht lng xng du, Phng ha nghim trung tm (trc thuc Phng k thut xng du Cng ty) tin hnh ly mu, phn tch cc ch tiu theo quy nh ca tiu chun Vit Nam; kt qu phn tch c th hin trn Phiu kt qu th nghim.

Phng ha nghim c trang b cc my mc, thit b th nghim hin i v p dng H thng qun l nng lc th nghim c Vn phng cng nhn cht lng Vit Nam (VILAS) nh gi, cng nhn ph hp vi yu cu ca tiu chun ISO/IEC 17025.

Ti liu tham kho: - S tay, th tc v cc hng dn nghip v ca Phng ha nghim trung tm.

3.6 H THNG TI CHNH K TON: 3.6.1 S sch, chng t, bo co k ton ti chnh:

H thng s sch, ti khon k ton ca Cng ty v cc n v trc thuc c thc hin theo ch k ton ca Tp on theo chun mc k ton ca Nh nc. Cng ty t chc kim k nh k, t xut theo ng qui nh hin hnh. Hng nm, cc n v bn ngoi (kim ton c lp, kim ton Nh nc, thu,) vo kim tra vic qun l ti sn, ngun vn; ghi chp s sch, hch ton, quyt ton; ngha v np ngn sch, theo qui nh ca Nh nc.

Ti liu tham kho: - Quy nh thc hin ch s sch, chng t v h thng bo co p dng ti CTXDKVII. - Ban hnh h thng bo co nhanh, bo co qun tr p dng ti CTXDKVII.

3.6.2 Thanh ton thu chi tin mt, tin gi ngn hng: Cng ty xy dng quy nh, th tc qun l thanh ton, hch ton thu chi nhm ch ng cn i ngun vn bng tin phc v cho hot ng sn xut kinh doanh ca Cng ty, ng thi m bo s dng vn an ton, hiu qu theo ng quy nh hin hnh ca Nh nc v Tp on. Mt khc, xc



nh cc loi h s, chng t v cc bc lun chuyn chng t khi tm ng hoc thanh ton cc nghip v kinh t pht sinh lin quan n s dng vn bng tin trong hot ng ca Cng ty. Ti liu tham kho: - Quy nh xy dng, kim sot thu chi ti CTXDKVII. - Th tc tm ng, thanh ton. KTTC-TT-04

3.6.3 Hch ton hng ha: Vic qun l hch ton hng ha tun th cc quy nh ca Nh nc v Tp on. Cng ty xy dng th tc nhm kim sot vic thu thp, qun l v lu chuyn chng t pht sinh trong qu trnh nhp xut xng du, gip cho cng tc qun l v cung cp s liu chnh xc, kp thi p ng nhu cu qun tr ca Cng ty. Ti liu tham kho: - Th tc kim sot pht sinh v lu chuyn chng t. KC-TT-07

3.6.4 Mua sm, cp pht vt t: Vic mua sm, cp pht vt t (my mc thit b, ph tng, vt t chuyn dng, vt t nh l, ng dng, vt dng vn phng, vt phm qung co,) c thc hin theo phn cng, phn cp vi mt th tc thng nht, xuyn sut t vn phng Cng ty xung cc n v trc thuc.

Hng nm, phng qun l mua sm c trch nhim xc nh nhu cu v lp k hoch mua sm cc loi vt t cn dng hay d phng; t chc tm kim, nh gi v la chn nh cung cp ph hp.

Trng hp mua sm cc chng loi my mc thit b, vt t chuyn dng th ty theo gi tr, tnh cht v yu cu mua sm m xc nh cc phng n la chn nh cung ng theo cc hnh thc (ch nh thu; mua sm trc tip; cho hng cnh tranh hoc u thu rng ri) m bo ph hp vi quy nh ca php lut.

Vic mua sm, cp pht s dng phi ng mc ch, ng nhu cu v m bo qun l cht ch v gi tr v s lng vt t nhm nng cao hiu qu, trnh lng ph. Ti liu tham kho: - Th tc mua sm v cp pht vt t. KTTC-TT-01

3.6.5 Qun l TSC, CCDC: Qun l ti sn c nh c thc hin thng nht, xuyn sut trong ton Cng ty; m bo ph hp vi cc quy nh qun l hin hnh ca Nh nc, Tp on; gip nng cao hiu qu s dng vn u t vo ti sn c nh v qun l khai thc hiu qu; ng thi gip cho vic theo di, hch ton k ton c chnh xc, kp thi.

Ti liu tham kho: - Th tc qun l ti sn c nh. KTTC-TT-05

3.7 H THNG U T PHT TRIN: 3.7.1 u t h tng c s vt cht k thut ni b:

Cng ty ch trng y nhanh tin u t, hin i ha h thng c s vt cht k thut; trin khai thc hin thng qua k hoch u t xy dng c bn v mua sm my mc thit b hng nm; v kim sot thc hin theo ng ch quy nh hin hnh ca Nh nc, Tp on.

Vic u t, nng cp, ci to h thng cng ngh, bn b v cc bn xut thy, b, ca hng vi cc trang b hin i nhm p ng qu trnh tip nhn, bo qun tn cha v xut bn xng du cho khch hng; a dng tin ch v tha mn nhu cu ngy cng cao ca x hi; ng thi hng n mc tiu quan trng l bo v mi trng v m bo an ton mi ngi, cng ng.

Ti liu tham kho: - Th tc u t xy dng c bn. CNT-TT-01



3.7.2 u t pht trin mng li ca hng bn l xng du:

Cng tc u t xy dng CHXD phi ph hp vi quy hoch pht trin ca a phng v m bo tnh thng nht v quy m, tiu chun, thm m, kin trc, cng ngh, k thut an ton trong h thng ca hng ca Tp on.

Ti liu tham kho: - Quy trnh thc hin u t pht trin ca hng bn l xng du.

3.8. QUN L, KHAI THC, VN HNH, BO TR: Sau qu trnh u t, qun l, khai thc s dng c thc hin theo phn cp. Cc phng qun l k thut bin son y cc quy trnh, hng dn vn hnh, ch bo tr, bo dng cho tng my mc thit b v t chc hun luyn cho ngi s dng trc tip.

Mi my mc, thit b c l lch m t c tnh, thng s, cu hnh, theo di tnh trng hot ng. Cc phng qun l k thut lp danh mc c s vt cht k thut qun l khai thc s dng.

Hng nm, phng qun l k thut lp k hoch v t chc thc hin bo tr, bo dng theo ng chu k, nh ngch qui nh hin hnh. My mc, thit b sau khi bo tr, sa cha u phi c kim tra, nghim thu ca ngi c thm quyn trc khi a tr li s dng. Cc ni dung bo tr, sa cha c cp nht vo s l lch. Vic qun l s dng, bo tr tng bc c thc hin trn phn mm tin hc nng cao hiu lc, hiu qu ca h tng CSVCKT trong ton Cng ty.

Ngoi vic n v s dng t kim tra, nh k hng nm, Cng ty t chc kim tra cng tc qun l k thut ti n v pht hin v khc phc kp thi nhm ngn nga cc s c xy ra.

Ti liu tham kho: - Th tc qun l c s vt cht k thut. CNT-TT-02 - Cc hng dn cng vic lin quan n vn hnh, bo dng MMTB ca VPCT v 3 n v.

3.9 H THNG CNG NGH THNG TIN: 3.9.1 Qun l phn mm:

Cng ty y mnh tin u t pht trin h tng cng ngh thng tin phc v qun l v iu hnh, h tr ci cch hnh chnh; pht trin v hon thin cc chng trnh phn mm phc v qun tr doanh nghip; y mnh ng dng trn nn WEB.

Ti liu tham kho: - Th tc trin khai phn mn tin hc. CNTT-TT-02

3.9.2 An ton thng tin: Tt c cc my trm, my ch u c ci t chng trnh dit virus v thng xuyn c cp nht phin bn mi nht theo ch t ng. Bn cnh , Cng ty s dng nhiu hnh thc lu tr v khi phc nh: bng tape, backup server, trang b a cng d phng khi c s c, m bo an ton d liu in t.

Vic truy cp thng tin trn mng ni b phi ng k v c b phn IT cp thm quyn c th cho tng ngi dng. Ti liu tham kho: - Th tc qun l ti khon ngi dng. CNTT-TT-01 - Th tc ng k s dng chng trnh v cp quyn truy xut. CNTT-TT-03 - Th tc lu tr, khi phc d liu. CNTT-TT-04 - Th tc phng nga v dit virus. CNTT-TT-05 - Th tc phng nga s c h thng tin hc t ng ha. KTCN-TT-03



3.9.3 Truyn thng v Website:

Cc hnh nh, hot ng cung cp sn phm, dch v ca Petrolimex Si Gn c gii thiu ti khch hng thng qua Website: kv2.petrolimexsg.com.vn. Ngoi ra, h thng truyn thng ca Cng ty cn c thc hin thng qua bng LED t ti ta nh ca VPCT.

Ti liu tham kho: - Quy nh qun l bng truyn thng in t ca CTXDKVII.

3.10 H THNG T CHC, LAO NG, TIN LNG: 3.10.1 T chc b my:

Chc nng, nhim v v quyn hn ca cc phng ban, n v c thng tin lin lc r rng thng qua cc quyt nh thnh lp; quy nh chc nng - nhim v - quyn hn; quy nh phn cng nhim v cp lnh o; v bng m t cng vic ca cng nhn vin.

Ti liu tham kho: - Quy ch lm vic ca cc cp lnh o CTXDKVII. - Quyt nh thnh lp ca cc phng nghip v Cng ty / n v. - Quy nh chc nng, nhim v, quyn hn ca cc phng nghip v Cng ty / n v. - Bng m t cng vic ca CBCNV cc phng ban.

3.10.2 Quy nh s dng ngun nhn lc: Xut pht t cng vic thc t, Cng ty xy dng h thng chc danh cng vic v b tr, nh bin lao ng c nng lc (trnh , k nng, kinh nghim,) tng ng, ph hp vi b tiu chun chuyn mn nghip v ca Tp on.

Cng tc qun l cn b c thc hin t khu quy hoch, o to, b tr s dng cho n nh gi, khen thng theo ng quy nh hin hnh ca Tp on.

Vic cung cp ngun nhn lc c thc hin di hnh thc tuyn dng, o to, lun chuyn cn b, trn c s cc yu cu nng lc xc nh.

Ti liu tham kho: - Quy ch qun l cng tc t chc cn b ca Tp on. - H thng tiu chun chc danh cng vic ca CTXDKVII.

3.10.3 Tuyn dng: Vic tuyn dng lao ng xut pht t nhu cu thc t v chin lc pht trin kinh doanh ca Cng ty, c c th ha bng k hoch s dng lao ng thc t hng nm theo nguyn tc Tuyn ng ngi, b tr ng vic.

Lao ng c tuyn dng phi c trnh chuyn mn nghip v ph hp; c o to qua cc trng, lp m ngnh ngh p ng tt yu cu cng vic d kin b tr; c b tr th vic v k kt hp ng lao ng theo lut nh.

Vic tuyn dng lao ng phi gp phn nng cao cht lng cng vic, tr ha i ng lao ng v p ng yu cu pht trin ca Cng ty.

Ti liu tham kho: - Quy ch tuyn dng lao ng ti CTYXDKVII.

3.10.4 o to v gim st: Vic o to c xem nh l chin lc u t vo con ngi, c t chc nh gi tng kt tng giai on v ra k hoch nh hng o to cho giai on tip theo. Vic o to c t chc



thng xuyn, gp phn xy dng ngun nhn lc p ng yu cu pht trin ca Cng ty, xy dng mu ngi lao ng Petrolimex Si Gn Tri thc Trch nhim Vn minh.

Hng nm, xut pht t nhu cu ng k ca cc b phn, Cng ty xy dng k hoch o to, hun luyn, bi dng nghip v, nng cao tay ngh, cho i ng lao ng v t chc thc hin di hai hnh thc o to ni b v o to bn ngoi.

Hiu lc o to c th hin ti thi im t chc lp hc, hiu qu o to c th hin bng kt qu cng vic ca ngi c o to v c nh gi thng qua Chng trnh nh gi kt qu thc hin cng vic ca Cng ty, do trc tip lnh o cc phng ban, n v thc hin.

Ti liu tham kho: - Quy ch o to ca CTYXDKVII.

3.10.5 nh gi thnh tch v tr lng: Hng thng, lnh o cc cp trc tip giao vic v nh gi kt qu thc hin cng vic xc nh mc hon thnh v ng gp ca CBCNV di quyn. Vic t chc nh gi gp phn tng cng cng tc qun l lao ng, nng cao nng sut, cht lng, hiu qu cng vic, ng thi s dng kt qu lm c s cho vic: tr lng, khen thng, o to, sp xp v s dng lao ng mt cch hp l. Hng nm, Cng ty t chc nh gi cn b phc v cho cc cng tc: quy hoch, o to / bi dng, b tr s dng (b nhim / min nhim / lun chuyn), khen thng v k lut cn b.

Cng ty xy dng quy ch tr lng vi nhiu hnh thc (tr lng c nh, tr lng sn phm c nhn hoc tp th, tr lng khon,), theo Gim c Cng ty (n v) la chn hnh thc tr lng ph hp vi c im, iu kin sn xut kinh doanh v t chc b my ca n v mnh. Cng ty ch trng gn cht tin lng v thu nhp ca ngi lao ng vo tnh cht, mc phc tp, khi lng cng vic v kt qu thc hin cng vic m nhim ca tng ngi, tng b phn.

Mc tin lng v thu nhp khc ca ngi lao ng ph thuc vo n gi tin lng Tp on, kt qu sn xut kinh doanh tng k ca Cng ty (n v) v mc ng gp trc tip ca c nhn ngi lao ng.

Vic nng bc lng ph thuc vo thi gian cng tc, kt qu nh gi mc hon thnh cng vic ca CBCNV v tiu chun nng bc lng theo quy nh ca Nh nc, Tp on.

Ti liu tham kho: - Quy ch thi ua, khen thng ca CTYXDKVII. - Quy ch tr lng ca Cng ty v cc n v. - Th tc nng bc lng. TCCB-TT-05

3.10.6 Ni quy, khen thng, k lut lao ng: Cng ty xy dng Ni quy lao ng thng qua S LTB & XH TP.HCM, Gim c Cng ty k ban hnh p dng chung trong ton Cng ty. Ni dung bao gm cc quy nh iu chnh mi quan h pht sinh gia ngi s dng lao ng v ngi lao ng trong lnh vc k lut lao ng, quy nh nhng hnh vi no l hnh vi vi phm k lut lao ng v cc hnh thc x l k lut tng ng.

Ty trng hp vi phm, ngi s dng lao ng xem xt v la chn mt trong nhng hnh thc k lut quy nh x l k lut ph hp vi thc t v yu cu cng tc qun l ca Cng ty.

Ti liu tham kho: - Ni quy lao ng ca CTXDKVII. - Th tc k lut lao ng. TCCB-TT-06



3.10.7 An sinh, phc li x hi:

Lnh o Cng ty cam kt thc hin y cc ch , quyn li ca ngi lao ng theo quy nh hin hnh ca Nh nc, tha thun nu trong Tha c lao ng tp th v hp ng lao ng; bo m an ton lao ng, v sinh lao ng, bo v mi trng lm vic v sc khe ngi lao ng; to iu kin thun li cho ngi lao ng nng cao trnh vn ha, chuyn mn, nghip v v hon thnh cng vic c giao.

Ty theo tnh cht cng vic, Cng ty thc hin giao kt hp ng lao ng vi ngi lao ng theo mt trong cc loi sau y: khng xc nh thi hn, xc nh thi hn 03 nm, xc nh thi hn 01 nm; xc nh thi hn di 01 nm; theo v ma; th vic. m bo vic lm cho ngi lao ng, Gim c Cng ty lun tm mi cch thc hin cc bin php t chc sn xut kinh doanh hp l, pht trin cc loi hnh kinh doanh dch v, kinh doanh hng ha khc.

Cng ty cng ngi lao ng thc hin ng, cc khon np bo him x hi theo quy nh hin hnh ca Nh nc. Cng ty h tr thm cho ngi lao ng theo cc mc c quy nh c th trong quy ch tr lng tng k ca Cng ty.

Ti liu tham kho: - Gii quyt nhu cu xut cnh TCCB-TT-07 - Quy ch qun l s dng qu x hi t thin ca Cng ty. - Quy ch thc hin dn ch ti Cng ty xng du khu vc II.

3.11 H THNG HNH CHNH, PHP CH: 3.11.1 Hnh chnh vn phng:

Cng ty v cc n v trc thuc t chc sp xp vn phng lm vic (k c kho, xng, i v cc CHXD), m bo tnh ng b, hi ha v s dng hiu qu din tch s dng; trang tr ni tht, vt dng vn phng dn dn c chun ha theo hng thng nht v mu m, chng loi v th hin thng hiu Petrolimex trn , v c bit phi ph hp vi quy nh chung ca Thnh ph v m quan, quy hoch, an ton PCCC Vn phng lm vic c trang b y cc trang thit b, ni quy, phng n PCCC v du hiu hng dn thot him; quy nh v cng tc bo v an ninh, trt t khu vc m bo an ton cho ngi lao ng. Mi CBCNV c trch nhim gi gn khu vc mnh lm vic sch s; sp xp h s ngn np. n nh k, Phng hnh chnh tng hp Cng ty cng vi Phng t chc hnh chnh ca cc n v tin hnh tng kim tra cc vn phng lm vic kp thi chn chnh, duy tr mi trng lm vic lun Vn minh - sch p - an ton. Vic ban hnh danh mc nh mc chi ph vn phng (gm: chi ph cng c dng c, in, nc, in thoi, vt dng vn phng, bo ch, tip khch, hi ngh, cng tc ph, nhin liu ni dng ) l cn thit gp phn tit gim chi ph chung ca Cng ty.

Ti liu tham kho: - Quy nh qun l hnh chnh vn phng. - Th tc kim sot xng du ni dng ti TKXDNB. KTCN-TT-02

3.11.2 Lu chuyn cng vn: Cng tc qun l lu chuyn cng vn c thc hin trn phn mm tin hc, mang tnh khoa hc nhm m bo cung cp thng tin kp thi, phc v tt cng tc sn xut kinh doanh ca Cng ty.

Ti liu tham kho: - Quy nh cng tc vn th ti CTXDKVII. - Th tc kim sot lu chuyn cng vn trn phn mm STM. HCTH-TT-01



3.11.3 Kim sot h s:

H s c phn loi theo chc nng cng vic hoc theo lnh vc hot ng, v lu tr thnh tng tp theo danh mc xc lp ti tng phng ban, n v.

Ty mc quan trng v cn thit, cc phng ban, n v xc nh thi hn lu tr ti ch cho tng loi h s, ht thi hn lu tr ti ch th chuyn v kho lu tr theo thi hn php lut quy nh.

Cng ty xy dng quy nh v p dng phn mm tin hc kim sot thng nht cch thc lp h s, lu tr, bo qun, tra cu v thanh l khi ht hn.

Ti liu tham kho: - Quy nh v cng tc lu tr ti CTXDKVII. - Hng dn s dng chng trnh phn mm qun l h s lu tr ti CTXDKVII.

3.11.4 Trao i thng tin: - Ch trao i thng tin ni b (trn di, ngang cp) v ch hi hp c thit lp trao

i v cc vn pht sinh trong qu trnh hot ng nghip v c nhanh chng, kp thi, chnh xc, ng i tng v c lu h s lm bng chng khi cn.

+ Thng tin c trao i trc tip cn c vo chc nng, nhim v v quyn hn ca mi ngi, ng thi da trn cc th tc, quy trnh trong h thng qun l QSHE ban hnh p dng trong Cng ty. Thng tin t trn xung l cc mnh lnh, ch th, cht vn, kim sot, gim st hoc thng bo. Thng tin t di ln l cc bo co, tng trnh, trnh duyt hoc xin kin ch o. Thng tin gia cc n v hay cc c nhn c chc danh ngang hng l s trao i, tha thun, tham kho, thng bo hoc cung cp theo chc nng c qui nh trong h thng qun l QSHE. Thng tin t khch hng (mua xng du hoc cung cp phng tin vn chuyn xng du hoc n th khiu ni / t co) c x l theo trnh t quy nh ti mi n v lin quan.

+ Cng ty xc lp phng tin trao i thng tin ni b (vi a ch c th n tng c nhn c trch nhim): in thoi (ni b, c nh, di ng); My b m; Fax; H thng mail trn mng ni b; Trang web STM; v dng vn bn. Ty theo yu cu v hon cnh c th m s dng phng tin no cho ph hp.

+ Cc thng tin ghi bng vn bn hoc truyn qua fax hoc qua mng ni b ca Cng ty hoc qua trang web STM c th c lu vo h s lm bng chng trong trng hp cn thit.

- Ch trao i thng tin vi bn ngoi: Cng ty thit lp quy trnh t chc thc hin trao i thng tin vi bn ngoi nhm m bo s nht qun, chun xc, trung thc v hi ha trong quan h vi bn ngoi v li ch ca doanh nghip v cng ng.

Ti liu tham kho: - Quy nh ch hi hp trao i thng tin ni b ti CTYXDKVII. - Quy nh t chc quan h v thng tin trn bo ch ca CTYXDKVII.

3.11.5 Thanh tra, kim tra ni b: Cng ty tin hnh hot ng thanh kim tra ni b, c xem nh l mt hnh thc o lng sn phm dch v, xc nh mc chp hnh lut php, quy nh qun l ca Tp on, Cng ty; kp thi chn chnh nhng thiu st, sai phm trong qu trnh sn xut kinh doanh trong Cng ty.

Ti liu tham kho: - Th tc thanh kim tra ni b. PCTT-TT-01



3.11.6 Gii quyt khiu ni, t co:

Cng ty tin hnh gii quyt cc khiu ni, t co theo trnh t th tc ca lut nh nhm bo v quyn v li ch chnh ng ca Cng ty, n v, ngi lao ng v cng dn; kp thi chn chnh nhng s h v vi phm trong hot ng sn xut kinh doanh ca Cng ty.

Ti liu tham kho: - Th tc gii quyt khiu ni, t co. PCTT-TT-02

3.11.7 Bo him hng ha: Cn c ch o ca Tp on v cng tc bo him hng nm, Cng ty xy dng chng trnh k hoch la chn, nh gi gi tr ti sn, hng ha mua bo him theo quy nh ca lut nh.

Ti liu tham kho: - Th tc bo him hng ha v ti sn. PCTT-TT-03

3.12 H THNG AN TON, SC KHE & MI TRNG: 3.12.1 Nhn din, nh gi mi nguy v kha cnh mi trng:

Tng kho / X nghip dch v t chc nhn din cc hot ng, sn phm, dch v ti tng khu vc c th gy ra mi nguy hay kha cnh mi trng m cn phi c kim sot loi tr kh nng xy ra cc tc ng c hi n mi trng, s c, tai nn lm nh hng n sc khe con ngi, gy h hng my mc thit b, tn tht ti sn. C th bao gm:

- Cc hot ng nhp, xut v tn tr xng du ca Tng kho; - Cc hot ng thng xuyn v khng thng xuyn phc v SXKD ca Tng kho / hot ng

thu gom, vn chuyn, x l cht thi nhim du ca X nghip dch v;

- Hot ng ca cc phng tin thy, b giao nhn xng du ti Tng kho. - Hot ng ca nh thu lm vic bn trong khun vin Tng kho; - Hot ng tham quan ca khch hng, thm hi ca i tc hay sinh vin thc tp ti Tng kho. T , Tng kho / X nghip dch v xc nh v nh gi mc ri ro c mi nguy cao, tc ng mi trng ng k; ra cc bin php kim sot thch hp, cc hnh ng khc phc kp thi gim thiu cc tc ng c hi n mi trng v to mi trng lm vic an ton cho CBCNV, khch hng n ving thm v nh thu ph.

Ti liu tham kho: - Th tc nhn din, nh gi mi nguy v kha cnh mi trng ti TKXDNB. QSHE-TT-01 - Th tc nhn din, nh gi kha cnh mi trng. DVKT-TT-01

3.12.2 Nhn din, nh gi s tun th cc yu cu php lut v yu cu khc: Tng kho / X nghip dch v t chc thu thp thng tin v cc yu cu php lut v yu cu khc c lin quan n an ton, sc khe ngh nghip v mi trng trong hot ng sn xut kinh doanh nhn din v nh gi mc tun th trong qu trnh thc thi m bo s ph hp vi cc yu cu ny.

Ti liu tham kho: - Th tc nhn din, nh gi s tun th cc yu cu php lut v yu cu khc QSHE-TT-02 - Th tc nhn din, nh gi s tun th cc yu cu php lut v yu cu khc DVKT-TT-02

3.12.3 Kim sot nh thu, nh cung cp v an ton, sc khe ngh nghip v mi trng: Tng kho ph bin Th thng tin an ton, sc khe ngh nghip v mi trng cho nh thu, nh cung cp, khch ving thm bit r v chnh sch v cc yu cu nghim ngt phi tun th



trc khi h vo khu vc do Tng kho qun l. Bn cnh , yu cu xc nh mi nguy v kha cnh mi trng do hot ng ca h mang n v ra cc bin php kim sot phng nga, hn ch nhng tc ng mi trng, ri ro t pha h. Tng kho kim tra, nh gi kh nng p ng ca nh thu, nh cung cp trc khi cp giy vo Tng kho lm vic.

Trong sut thi gian lm vic, Tng kho gim st cng vic ca nh thu, nh cung cp bo m cc nhn vin nh thu, nh cung cp thc hin ng cc yu cu ca quy trnh lm vic an ton v gi gn v sinh ni lm vic.

Ring i vi khch hng ving thm, Tng kho t chc n khch v gii thiu vi khch tham quan v nng lc v v th ca Tng kho. Trng hp khch mun xung tham quan thc t kho cng, ngi hng dn phi trang b m bo h lao ng cho khch v hng dn tham quan cc v tr c cho php, nhng hn ch cho ra vo cc khu vc gii hn.

Ti liu tham kho: - Th tc kim sot nh thu, nh cung cp v khch ving thm ti TKXDNB QSHE-TT-03

3.12.4 ng ph tnh hung khn cp: Cc tnh hung khn cp tim n trong cc hot ng ca Tng kho / X nghip dch v c nhn din bao gm cc tnh hung sau: - Tnh hung chy n; - Tnh hung trn du; - Tnh hung bo lt, nc sng dng cao bt thng; - Tnh hung b ph hoi kho cng; - Tnh hung trn ha cht, c hi; - Tnh hung xy ra tai nn lao ng nng / cht ngi. T cc tnh hung ni trn, Tng kho / X nghip dch v tin hnh xy dng cc k hoch, phng n phng nga, ng cu tnh hung khn cp ph bin, din tp cho CBCNV mi ngi nm bt thng tin, nm r quy trnh, nhim v c phn cng khi s c xy ra, v tr t cc trang thit b, phng tin bo h lao ng h tr trong qu trnh ng cu mi ngi nhn thc nhng ri ro c th xy ra t cc s c tim n bit Hnh ng nh th no v Ai lm nhng g trong tnh hung khn cp.

Ti liu tham kho: - Th tc chun b sn sng v ng ph tnh hung khn cp ti TKXDNB. QSHE-TT-04 - Th tc chun b sn sng v ng ph tnh hung khn cp ti Xng XLCT. DVKT-TT-04

3.12.5 Kim sot s c an ton, sc khe ngh nghip v mi trng: Th tc kim sot s c c thit lp m t cch thc kim sot tt c cc s c lin quan n ATSKMT nu c pht hin hoc xy ra ti Tng kho; m bo rng tt c s c, cho d l s c sut b hay s c nghim trng u c iu tra, phn tch nguyn nhn a ra cc hnh ng khc phc, phng nga thch hp, cng nh ngn nga s ti din v p ng yu cu ca php lut.

Ti liu tham kho: - Th tc kim sot s c v an ton, sc khe v mi trng ti TKXDNB. QSHE-TT-05

3.12.6 Kim sot cht thi: Vic phn loi, thu gom, lu gi, vn chuyn, x l v tiu hy cc loi cht thi t TKXDNB / t khch hng n Xng XLCT theo Giy chng nhn hnh ngh do c quan qun l Nh nc cp php c hng dn, theo di thc hin v gim st cht ch m bo an ton mi trng.



Thng tin cn thit c cung cp kp thi ngn nga v gim thiu ti a vic pht sinh v cc tc ng nguy him ca cht thi nguy hi n sc khe cng ng v mi trng; p ng tiu chun mi trng theo quy nh ca php lut v gip bo v mi trng c tt hn.

Ti liu tham kho: - Th tc kim sot cht thi ti TKXDNB. QSHE-TT-06 - Th tc cung cp dch v thu gom, vn chuyn v x l cht thi nhim du. DVKT-TT-03

3.12.7 Kim sot my mc thit b, ha cht c yu cu nghim ngt v an ton: Nhng thit b c yu cu v an ton (nh: lu lng k, my nn kh, my pht in,) c lit k vo danh mc kim sot v kim nh nh k theo k hoch. Cc n v ch c php s dng khi c giy chng nhn an ton ca thit b.

Bn cnh vic lp t, vn hnh my mc thit b, cc phng nghip v k thut ban hnh ni quy s dng thit b nhm m bo an ton cho ngi s dng v thit b. Ngi s dng ch c php vn hnh sau khi c hng dn cc thao tc trn my; thc hin bo tr, bo dng theo ng thi hn v c cp nht kp thi vo s l lch.

Ti liu tham kho: - Th tc kim sot my mc thit b c yu cu nghim ngt v ATVSL. QSHE-TT-07

3.12.8 An ton lao ng, bo h lao ng: Cng ty quan tm n vic m bo an ton, sc khe ca CBCNV trong iu kin mi trng lm vic c hi, ngn nga tai nn lao ng hay ri ro c th xy ra trong qu trnh lm vic.

Cng ty u t cc loi my mc thit b v c bo dng nh k m bo an ton khi vn hnh; ban hnh ni quy, quy nh s dng cc bin php k thut an ton thit b; ngi lao ng c trang b phng tin bo v c nhn khi lm vic; thay i v tr cng tc khi pht hin cng nhn vin khng sc khe, khng iu kin lm vic; n c v kim tra vic chp hnh cc ni quy, quy nh n cng tc an ton, v sinh lao ng v bo h lao ng.

nh k, Cng ty t chc khm sc khe nh k pht hin kp thi v chm sc, cha tr bnh ngh nghip cho CBCNV.

Ti liu tham kho: - Th tc v sinh cng nghip. KTCN-TT-10 - Th tc trang b phng tin bo v c nhn. TCCB-TT-08 - Quy nh t chc thc hin cng tc an ton lao ng, v sinh lao ng ti CTXDKVII.

3.12.9 Bo v, an ninh cng bin: Tt c ngi v c mang ra vo Tng kho xng du Nh b u phi c giy php v c kim sot bi lc lng bo v chuyn trch.

Tng kho b tr cc trm gc theo cc phng n c duyt; c c ch phi hp vi lc lng cnh st Thnh ph, UBND huyn Nh b trong vic bo v an ninh khu vc vnh ai Tng kho.

Cng ty u t h thng camera, th t h tr cng tc bo v v trang b cc phng tin, dng c h tr cn thit lc lng bo v hon thnh nhim v.

Ti liu tham kho: - Quy nh cng tc bo v an ninh ti TKXDNB.

3.12.10 Phng chy, cha chy: Xng du l loi hng ha c nguy c chy n rt cao, cng tc an ton PCCC c xem nh l s sng cn v tn ti pht trin ca Petrolimex Si Gn. thc hin tt cc bin php phng



chng chy n, c bit l ti khu vc TKXDNB v h thng ca hng xng du (ni c cha cc sn phm xng du, ha du), lnh o cc n v ny phi xy dng v trin khai cc phng n PCCC ti ch; phng n cha chy phi hp; cc ni quy, quy nh v PCCC, tiu lnh PCCC; lp t cc bin bo Cm ht thuc, Khng s dng in thoi di ng, Cm quay phim, chp nh nhng khu vc nguy him; v thng xuyn t chc kim tra thc hin.

Cng ty phi hp vi S cnh st PCCC Thnh ph t chc cc kha o to, hun luyn cho ton th CBCNV lm vic ti TKXDNB v ca hng xng du; bi dng nghip v cho lc lng PCCC chuyn trch; t chc din tp phng n PCCC hng nm, nh gi, rt kinh nghim thc tin.

Cng ty tng cng u t cc trang thit b, phng tin PCCC; xy dng h thng PCCC c nh ti Tng kho; ci to h thng chng st, chng tnh in cho kho du v cc ca hng xng du. Cc n v qun l s dng phi thng xuyn kim tra, bo dng, vn hnh tt tng loi thit b, m bo h thng PCCC phi lun trong tnh trng sn sng hot ng.

Ti liu tham kho: - Quy nh cng tc phng chy v cha chy, phng chng bo lt v triu cng ti

TKXDNB. 3.12.11 Phng chng lt bo:

nh k hng nm, Cng ty t chc cc kha o to, hun luyn cho lc lng PCLB; din tp phng n PCLB hng nm, nh gi, rt kinh nghim thc tin.

Cng ty tng cng u t cc trang thit b, phng tin PCLB cho kho du v cc ca hng xng du. Cc n v qun l s dng phi thng xuyn kim tra, bo dng, vn hnh tt tng loi thit b, m bo phi lun trong tnh trng sn sng hot ng.

Ti liu tham kho: - Hng dn thc hin nhim v khi c bo lt & triu cng ti TKXDNB. BV-HD-07

3.13 H THNG M BO CHT LNG: 3.13.1 Duy tr, ci tin h thng qun l doanh nghip:

Ban ISO l u mi tp hp cc xut v tham mu gip lnh o Cng ty a ra cc ch trng, chnh sch hoc phng hng nhm ci tin thng xuyn, ton din cc mt ca h thng qun l doanh nghip thng qua vic s dng, xem xt, cp nht chnh sch, mc tiu v cc chng trnh hnh ng c th.

Ban ISO t chc theo di cc hnh ng khc phc, phng nga, xem xt vic thc thi cc hot ng cht lng, an ton, sc khe ngh nghip v mi trng thng qua cc cuc hp Xem xt ca lnh o - yu t quan trng gip Cng ty duy tr v ci tin thng xuyn h thng qun l theo hng nng cao tnh hiu qu, an ton v tha mn tt nht cc yu cu ca khch hng.

Ngoi ra, Cng ty cn c Hi ng sng kin, ci tin thc y hot ng ny trong ton Cng ty. Mi nhn vin u c khuyn khch tham gia; mi tng, xut u c Hi ng xem xt, khen thng kp thi theo ng quy ch hin hnh.

Ti liu tham kho: - Quy ch t chc, iu hnh hot ng ISO ca CTYXDKVII. - Quy ch qun l hot ng sng kin, nghin cu ng dng cng ngh ca CTXDKVII.

3.13.2 Chnh sch, mc tiu QSHE, KPI: p ng nhu cu ngy cng cao ca x hi, ng thi gp phn vo s pht trin bn vng v hiu qu ca doanh nghip, Ban gim c Petrolimex Si Gn ra Chnh sch Cht lng An ton Sc khe v Mi trng vi cc cam kt sau:



1) Khng ngng u t pht trin h thng c s vt cht k thut ca Cng ty theo hng Quy

m, hin i, an ton v thn thin vi mi trng;

2) o to, xy dng con ngi Tri thc Trch nhim Vn minh vi nhn thc, phong cch lm vic khoa hc, chuyn nghip v hiu qu;

3) Duy tr v lin tc ci tin H thng qun l QSHE ca Cng ty theo cc tiu chun quc t, kt hp vi ng dng cng ngh thng tin trong qun l v iu hnh tha mn khch hng bng cht lng dch v cao nht, ng thi p ng cc yu cu ca Php lut hin hnh v yu cu khc v phng nga, m bo an ton bo v mi trng v sc khe ngh nghip cho ngi lao ng.

Chnh sch ny c p dng cho tt c cn b, cng nhn vin ca Petrolimex Si Gn v cc i tc lm vic ti Cng ty, v c thng tin rng ri cho cng ng trn Website ca Cng ty.

thc thi chnh sch ny, Cng ty ch trng xy dng tch hp h thng mc tiu QSHE vo h thng mc tiu k hoch SXKD hng nm; trin khai thc hin n cc cp lin quan; gim st o lng kt qu v bo co lnh o Cng ty nh k; gp phn t c mc tiu k hoch Cng ty.

Bn cnh , Cng ty trin khai b ch s KPIs o lng hiu lc, hiu qu ca cc qu trnh trong h thng; chng t kh nng cc qu trnh t c cc kt qu hoch nh; khi khng t c hoc c nguy c khng t c th phi thc thi hnh ng khc phc, phng nga thch hp.

Ti liu tham kho: - Th tc theo di v o lng qu trnh. BISO-TT-02

3.13.3 nh gi ni b: Cng ty t chc nh gi ni b nh k theo cch Tip cn theo qu trnh lnh vc thu thp cc bng chng, chng t rng cc yu cu hin ti c p ng v tm kim c hi mi ci tin h thng.

Cng ty tuyn chn nhng qun l, chuyn vin gii, nhit tnh o to thnh cc chuyn gia nh gi ni b; tuyn chn tip trong i ng ny nhng chuyn gia xut sc, gi bn ngoi o to thnh nh gi vin trng (Lead Auditor). Vic b tr chuyn gia nh gi m bo tnh c lp, khch quan, khng nh gi phm vi cng vic mnh ph trch.

K hoch nh gi ni b c lp thnh vn bn vi mc tiu r rng, c xem xt n mc quan trng v tnh trng duy tr thc t ca tng qu trnh gia gim tn sut nh gi hp l, v thng bo trc cho cc n v nh gi.

Ti liu tham kho: - Th tc nh gi ni b. BISO-TT-04

3.13.4 Khc phc, phng nga s khng ph hp: Tt c cc im khng ph hp c pht hin trong trong h thng (t hot ng nh gi ni b, bn ngoi pht hin, n v t pht hin, ) u phi lp Phiu bo co hnh ng khc phc phng nga (CAR). Vic kim chng khng ch dng li kim tra xem hnh ng c thc hin hay cha, m cn phi hng n s hiu qu loi b thc s nguyn nhn gc r ca vn .

Hnh ng khc phc, phng nga c xem nh l mt cng c duy tr, ci tin h thng, v l mt trong nhng ni dung u vo ca cuc hp xem xt ca lnh o.

Ti liu tham kho: - Th tc hnh ng khc phc, phng nga s khng ph hp. BISO-TT-07



3.13.5 Kim sot ti liu:

Cng ty ch trng xy dng mt h thng ti liu tch hp QSHE php ch ha mi hot ng trong ton Cng ty, khi u l t cc phng nghip v trn vn phng Cng ty ph dn xung n cc n v trc thuc (TKXDNB, XNBL, XNDV).

H thng ti liu chung c kim sot ti Cng ty c m t nh sau:

Tt c ti liu mc I, II v III (tr ti liu bn ngoi) do Gim c Cng ty hoc ngi c y quyn xt duyt, k ban hnh. Ln ban hnh u tin mang s th t l 01. Mi s thay i v ti liu (iu chnh, b sung, hy b, pht sinh mi) u phi qua xt duyt theo ng trnh t quy nh v c lu gi bn gc lm bng chng.

Cng ty k hp ng thu dch v cung cp vn bn php lut nh k cp vn bn php lut, ang c hiu lc, c lin quan hot ng qun l ca ton Cng ty. Phng php ch thanh tra cng b danh mc ti liu php lut v yu cu khc mi, cp nht s thay i ln mng ni b cc phng ban, n v lin quan s dng. Ti liu ni b c phn phi trn phn mm STM chy trn nn WEB, c phn quyn n tng c nhn truy cp s dng v bo mt thng tin. Bn duyt gc ca ti liu c thng nht lu gi ti mt ni c th d dng kim sot. Khi khng cn hiu lc thi hnh ng du LI THI v loi ngay khi h thng ti liu hin hnh.

Ti liu tham kho: - Th tc kim sot ti liu. BISO-TT-01

3.13.6 o lng s hi lng ca khch hng: Cc thng tin, ch s v s hi lng ca khch hng i vi hng ha hay dch c Cng ty xem nh l mt trong nhng thc o mc thc hin ca h thng qun l QSHE. S hi lng ca khch hng c Cng ty xem xt trn kh nng p ng cc yu cu v: s lng hng ha; cht lng hng ha; gi c; tin giao hng; dch v sau bn hng; phong cch phc v; v mi trng sch p, em li s tin li, an ton cho khch hng. Phng php thu thp cc thng tin ni trn c thc hin thng qua Phiu gp trong Hi ngh khch hng hng nm, hay ghi nhn tt c kin phn nh trc tip ca khch hng trong qu trnh lm vic, Fax, in thoi, Email, vn bn, mt cch hiu qu thu thp kp thi cc thng tin phn hi ca khch hng. Trn c s , Phng kinh doanh tp hp, phn tch, nh gi mc tha mn khch hng v bo co lnh o Cng ty trong cuc hp xem xt ca lnh o xc nh cc c hi ci tin nhm m bo p ng tt hn yu cu ca khch hng.

Ti liu tham kho:

S tay

Cc th tc

Cc HDCV, biu mu, danh mc

Ti liu bn ngoi ( kim sot)

H s, bng chng thc hin

Mc I

Mc II

Mc III

Mc IV

Cc quy nh ni b



- Th tc o lng mc tha mn khch hng. KD-TT-07

3.13.7 Xem xt lnh o: Lnh o cao nht, mi nm t chc cuc hp xem xt m bo h thng qun l QSHE c hiu lc v hiu qu, duy tr thch hp v ni dung y p ng cc yu cu ca cc tiu chun ISO m Cng ty ang p dng.

Ngoi ra, i din lnh o v cht lng (QMR) c th ngh lnh o Cng ty triu tp cuc hp xem xt bt thng bt k lc no khi thy cn thit cho h thng qun l QSHE.

Ti liu tham kho: - Th tc xem xt ca lnh o. BISO-TT-03

3.14 H THNG KINH DOANH DCH V KHC: Hot ng cung cp cc loi hnh dch v xng du v kinh doanh cc sn phm khc phi c thc hin theo ng cc quy nh hin hnh cho tng loi hnh, kim sot cht ch t khu tip th, k kt hp ng, thc hin cung cp dch v cho n khi kt thc v thanh quyt ton.

Cng ty gia tng cc loi hnh dch v xng du nhm tha mn nhu cu ca khch hng, gp phn khng nh thng hiu Petrolimex Si Gn trn th trng.

Ti liu tham kho: - Quy nh qun l hot ng kinh doanh gi h xng du ca CTXDKVII. - Quy nh kinh doanh cho thu qung co ti CTXDKVII. - Quy nh v dch v th nghim mu xng du ca CTXDKVII. - Quy trnh thu ph dch v cng ti TKXDNB. - Quy nh kinh doanh sn phm ha du ti XNBL. - Quy nh t chc thc hin dch v lai dt tu bin ca XNDV. - Quy nh t chc kinh doanh thng mi ca XNDV. - Quy nh thc hin thi cng xy lp cng trnh cho khch hng. - Quy nh cung cp dch v sc ra bn b v v sinh mi trng. - Th tc cung cp dch v thu gom, vn chuyn v x l cht thi nhim du. DVKT-TT-03

Bia BISO-ST-00BISO-ST-00 So tay chat luong, an toan, suc khoe nghe nghiep va moi truong (5)

So tay QSHE

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