Smulkus urmas EN

3

We create and promote healthy eating habits

4

Currently we employ over 700 employe-es. More than 600 of them are directly involved in the catering sector.

We own more than 100 catering points all over Lithuania daily servicing over 13 000 visitors.

Clients of our wholesale department amount to more than 700 companies and organizations all over Lithuania, foodstuffs are being supplied to more than 900 sales points in Lithuania.

We have implemented quality manage-ment system and follow international ISO quality management standards.

About us

JSC „Smulkus urmas”

Joint Stock Company „Smulkus urmas”

is one of the leaders in the field of

wholesale of food products and cate-

ring services in the country.

5

JSC „Smulkus urmas”

6

Documents of Vilnius city wholesale catering base since 1946 are preserved. Back then in the capital there was only one base of the kind – „Rūta”. This was the only company of the kind in the city supplying the goods to budget ins-titutions, which used to settle accounts by other means than cash.

On the basis of „Rūta” base in 1968 „Smulkus urmas” store was opened. The store was established with a view to supply nurseries, hospitals, Pioneer camps and other institutions and orga-nizations with foodstuffs.

In 1976 the store moved to specially build premises in Žvėrynas, Ukmergės st. 126. The office of the company is lo-cated here to this day.

In 1990 changed the status of the com-pany: „Smulkus urmas” store was re-gistered as a public institution „Smul-kus urmas”.

Deeply rooted business traditions

Company‘s history

In 1992 Joint Stock Company „Smulkus urmas” was registered.

In 1996 looking for development of synergetic activities the company started development of catering services. The first catering object – a café – was opened on the current territory of the Joint Stock Company „Smulkus urmas”, where it ope-rates to this day.

In 2001 the company won its first ten-der of public catering – an open contest held by Vilnius city ward to organize catering for socially supported citizens.

In 2008 the company created and in-troduced to the market a catering tra-demark „Myls”, which united all com-pany provided catering services under one trademark.

The first documents of company’s

business refer to the post-war period.

7

MissionTo win confidence of the customers by supplying quality foodstuffs and rendering catering services answering individual expectations of every client.

VisionTo create and promote healthy eating habits.

Values we rely on in this business:

• Responsibility. We take all obliga-tions to clients, partners, colleagues in a responsible manner. We keep our promises and follow the agree-ments.

• Attention. We consider the opinion and requests of our clients and par-tners. We make efforts to answer their expectations by our deeds.

• Professionalism. Each work is done professionally based on acquired knowledge and experience. We keep up with the situation, react to changes and learn.

• Quality. We provide only quality ser-vices, observe the requirements of effective laws of the Republic of Lithu-ania regulating hygiene of foodstuffs.

Mission / Vision / Values

8

Constant growth

The growth of company‘s employees since 2005

The growth of annual turnover since 2005 (million litas)

56,856,56555 8888

700

800

9

The significance of the company’s

services to clients is the merit of its

employees. Great significance is the

merit of valuable employees.

Staff

We perfectly realize that the quality of services we provide is the merit of our professional and devoted staff.

We constantly recruit experienced pro-fessionals, ambitious and motivated employees into our team. We aim for every member of the staff to feel com-fortable here, to be able to use his experience and knowledge to contribu-te to the common goals.

We greatly care about the training of our staff. The company is constantly involved in various refresher courses, introduces the innovative HR manage-ment system, takes part in various trai-ning projects financed by EU Structural funds, had also taken part in the project of creation of student internship system at Lithuanian Trade Enterprises sector, organized by the Association of Lithu-anian Trade Enterprises.

In the course of the year 2010 our em-ployees had 21 504 hours of training in the fields of management, customer service, sales, negotiation, HR manage-ment.

Our food technologists are constantly participating in various food shows and contests, both domestic and internatio-nal, quite often winning them.

People make ussignificant

10

Social responsibility

Social projects

Only socially responsible company may

grow and pursue its goals successfully.

We’re not only one of the largest com-panies catering pre-school institutions, schools and healthcare institutions in Lithuania, we also are a socially respon-sible company paying great attention to educational activities aimed to teach children the basics of healthy nutrition and to contribute to formation of he-althy eating habits of the patients.

The company has published an edu-cational book – a fairy tale about healthy nutrition called „The Amazing Adventu-res of Apple and Pear”. The book was approved by the Ministry of Education and Science of the Republic of Lithu-ania, it received some great interest among children all over Lithuania. The book was distributed to elementary

schools and libraries across the coun-try for free while its digital version was available for all pre-school educators and parents. The project was supported by the Ministry of Education and Scien-ce of the Republic of Lithuania, Vilnius Public Health Center, the Centre of Hy-giene, Šarūnas Marčiulionis Basketball Academy, healthy nutrition specialists.

11

We publish and distribute various publications for free:

• The newspaper for hospital patients „Sveikime kartu” („Let’s recover to-gether”), always rich with informa-tion on appropriate nutrition and healthy lifestyle.

• „Sveikutis” - the publication on he-althy children nutrition. This paper aims at preschool staff – nurseries, administration, managers, educa-tors of the latter. The publication also includes a supplement with fun educational games for the little ones.

We also support various children edu-cational and sport projects. We are glad to support the projects, helping children to form healthy eating habits, encoura-ging them along with their parents to take interest in healthy nutrition. The achievements of the Rokiškis children ice hockey club that we support make us proud. Where possible, the compa-ny constantly supports social groups in actual need with food products.

Social responsibility

13

Wholesale and food products supply

14


Business sector:

• HoReCa

• Retail networks

• Individual retail outlets

• Offices

• Manufacturing companies

• VIP clients

• Retail store network of „Smulkus urmas”

The largest business sector custo-mers:

• Retail network Maxima

• Retail network Rimi

• Centrinė gėrimų išparduotuvė

• Čili network of restaurants and piz-zerias

• SBA concern

• Avia Solutions Group

• Europa Royale Hotel

• Belmontas entertainment and recre-ation center

Wholesale in the business sector

15


The growth of wholesale turnover since 2005 (million litas)

36,533336,533333666,,55555333333366666666666 5555555555536,5

16

Public sector:• State institutions of the Republic of

Lithuania

• State organizations and companies

• Municipal administrations

• Health care institutions

• Educational institutions

State institutions of the Repu-blic of Lithuania:• The Parliament of the Republic of

Lithuania

• National Audit Office of Lithuania

• The Ministry of Agriculture of the Republic of Lithuania

• The Ministry of Economy of the Republic of Lithuania

• Police departments of individual Lithuanian cities and regions

• National Armed Forces

• Bank of Lithuania

State owned companies:

• Vilnius International Airport

• Ignalina Nuclear Power Plant

• JSC „Visagino linija”

• JSC „Vilniaus energija”

Food products supply in the public sector

Municipal administrations:

• Administrations of Vilnius, Kėdainiai, Akmenė, Anykščiai

Health care institutions: • Santariškės Clinics of Vilnius Univer-

sity Hospital

• Vilnius University Emergency Hospital

• Vilnius Maternity Hospital

• Vilnius Center for Addictive Disorders

• Vilnius Sapiega Hospital

• Kėdainiai, Kuršėnai, Raseiniai hospitals

• Šiauliai Hospital

Educational institutions:

• Schools of Vilnius city and the region

• Schools of Kėdainiai city and the region

• Schools of Naujoji Akmenė region

• Schools of Šilutė region

• Schools and pre-school educatio-nal institutions of Alytus region


17

One of our primary concerns is that only quality goods are delivered to our clients. For us as for a company catering more than 100 objects and seeking to ensure perfect process of production, logistics and object management it is very important to collaborate with reliable and experienced business partners. Therefore we carefully select wholesale suppliers we work with.

Supplier selection criteria:• Quality of products

• Customer demand of the products

• Supplier’s reliability

• Financial and other cooperation con-ditions

SuppliersAs the wholesaler and supplier our

company cooperates with more than

200 companies in Lithuania and abroad.


18

Warehouses and transportOne of the most important logistics functions of a company involved in food products sector is quality control during warehousing and transportation of go-ods. Therefore we pay a lot of attention to strict observation of requirements and procedures of hygiene norms regulating technical and material conditions.

We guarantee relevant temperature, hu-midity, pressure and any other required storage conditions, which may be pro-vided only in special purpose properly equipped warehouses.

Main warehouses of the company are lo-cated at the address Ukmergės st. 126 in Vilnius. Every morning several thousand products travel to our clients to different cities from here. For that we need more than 40 trucks and lorries.


19


21

Catering services

22

1. Taste factor

2. Products used in production process

3. Quality management system

Taste factor or taste creative groupCreation of dishes is a process deman-ding a lot of knowledge, experience and creativity. The dishes cooked by our company are tasted by very diffe-rent clients: hospital patients, aircraft passengers, restaurant visitors pea-cefully conversing in cosy environ-ment, and etc.

Catering services

Factors,determining quality catering organisation process

Every dish tells us both about crea-

tivity of the person who – made it

and operation of the entire catering

system.

Creative group responsible for the dishes consists of professional food technolo-gists and chief cooks, who have collec-ted their long experience in the catering sector. Periodically we also invite famous consultants to assist us, we cooperate with nutritionists, dieticians, and experts from Public Health Centre and other spe-cialists from the catering sector.

23

Catering services

24

Products used in production pro-cessWe choose only reliable business par-tners and together with them we aim to guarantee that products do not loo-se their nutritional value and aesthe-tic looks on the way from the place of their origin to the diner’s plate.

Catering services

Fresh ingredients of the highest quali-

ty are a taste guarantee of our dishes.

Quality management systemOur business area commits us to care about quality of provided services and products even more than in other busi-ness areas, thus we have introduced qu-ality management control system, which we constantly improve. The system in-cludes work with suppliers, employe-es, organization of processes ensuring quality in the company, client relations management, other preventive measu-res. There are four international ISO stan-dards introduced: Quality Management

Standard ISO 9001, Environment Mana-gement System ISO 14001, Food Safety Management System ISO 22000 and Occupational Health and Safety Manage-ment System OHSAS 18001. The compa-ny has also an issued „EKOagros” certifi-cate, proving the use of organic products for public catering services.

25

Catering services

The growth of turnover of catering services since 2005 (million litas)

20,3

26

We render catering services for pa-tients and staff in hospitals and health care institutions all over Lithuania.

Health is the best wealth. Therefore, we take into consideration the health status of patients, the diet prescribed by the doctor and other important requirements while providing catering services in hospitals.

In patient catering organization the pri-mary attention is paid to food safety: raw materials, safe manufacturing pro-cess and proper serving to a patient.

We have collected very valuable expe-rience in organization of a healthy diet.

Catering services / Trademark „Smulkus urmas”

Our menus compiled for medical and health care institutions comply with healthy nutrition and dietary treatment requirements.

Why is it beneficial to entrust ca-tering to us?

• Investments. We invest in renova-tion of production facilities and tech-nological equipment.

• Professionalism.We are professio-nals in the field of hospital catering. We perfectly grasp the peculiarities of this field and understand very well that food makes a part of pa-tient’s treatment.

• Apossibilitytoofferorganicme-als.We have a certificate issued by a public institution „EKOagros” enabling us to render organic cate-ring services.

Hospital catering

We care for patients’ health and give

preference to organic products, introdu-

ce technological innovations in order to

serve cooked meal properly, ensuring its

nutrient-enrichment and well-balance.

27

The Major Clients:• Santariškės Clinics of Vilnius Univer-

sity Hospital

• Vilnius University Emergency Hospital

• Vilnius Maternity Hospital

• Vilnius Center for Addictive Disorders

• Vilnius Sapiega Hospital

• Kėdainiai, Kuršėnai, Raseiniai hospitals

• Šiauliai Hospital


28


We organize catering for pre-school and school pupils and employees of educatio-nal establishments all over Lithuania.

Healthy nutrition has a great impact on physical and mental development, im-munity system, working efficiency of a child.

The food we supply is well-balanced, healthy and varied. We guarantee that catering complies with all the require-ments of health standards and other legal acts in force, that our food menus are compiled considering the recom-mended foodstuffs groups and daily amounts of nutrients and energy requi-red for a child.

Why is it beneficial to entrust ca-tering to us?• We suggest apropermenu fully

satisfyingthechild’sdailyneeds.We strictly observe the recommen-dations and requirements given by nutritionists on principles of chil-dren’s menu compilation.

• Investments.We invest in reno-vation of production facilities and technological equipment.

• Employees.After evaluation of the situation we train and hire the cooks previously employed at this place.

• Weoffercompetitiveprices.We our-selves supply foodstuffs and provide catering services, and this enables us to suggest a favourable price to a client.

School and Pre-school cateringEating habits and attitude towards the

food, which are engrained yet in the

childhood, remain for the whole life.

29

The Major Clients:• Schools in Vilnius city and the region

• Schools in Kėdainiai city and the region

• Schools in Naujoji Akmenė region

• Schools in Šilutė region

• Schools and pre-school educational institutions in Alytus region


31

About „Myls”

32

Catering services / „Myls” brand

About „Myls”In 2008 our company created and intro-duced to the market the „Myls” brand, which joined the catering services pro-vided by the company in the business sector.

We manage a network of cafes „Myls in tempo”, organize employees service of the biggest Lithuanian enterprises, come forward with banquets organization service „Myls banquet” and organize onboard catering „Myls aero”.

32

33

Client Service Standard clearly de-

fines the culture of communication

with a client, describes behavioural

norms based on the „Myls” brand

values, which are followed by every

employee of our company.

Client Service StandardIn order to improve the quality of pro-vided services on a constant base we have introduced and implemented the Client Service Standard, which is inten-ded to ensure that our client is served in a prompt and qualitative manner. We motivate our employees to consider clients expectations and wishes with more responsibility and solve potenti-al difficulties and troubles in a prompt manner.

Catering services / „Myls” brand

34

We manage a network of cafes „Myls in tempo” rendering employee catering service in the state enterprises in Vil-nius, Mažeikiai and Visaginas.

We are oriented towards a client sa-ving his/her time. Visitors of „Myls in tempo” cafes are the employees of certain enterprises dining during wor-king hours as well as other hungry citi-zens (depending on café’s location).

A network of cafes

„Myls” concepts

The mission of a café is to quickly and

tastily feed the client at a reasonable

price.

35

„Myls” concepts

36

„Myls” concepts

We provide employee catering services for big companies all over Lithuania. This service is widely spread in Europe-an countries.

Employee catering may be implemen-ted by means of one of the two pos-sible options: already cooked meal in special equipment is delivered to com-pany premises or the meal is cooked in a cafe or canteen where the catering service is being rendered.

Employee catering saves up the staff

time and expenditures, moreover, it

enhances motivation and work effici-

ency of employees.

Employee catering

Why is it beneficial to entrust ca-tering to us?

• Investments. Having evaluated a need and contract duration we in-vest into renovation of production premises and technological equi-pment.

• Maintenance. During the contract validity time we implement main-tenance of premises and technolo-gical equipment.

• Flexibility and adaptation to indi-vidual client’s needs. We can cook the food or deliver it from the ne-arest production base.

• Employees. Having evaluated the situation we train and hire a part of kitchen employees, who had

been previously employed at the target object.

• Budget and time saving. Having entrusted organization of catering services to us you save up finan-cial and time expenditures related to administration of catering.

37

The Major Clients:

• ORLEN Lietuva• Ignalina Nuclear Power Plant• JSC „Vilniaus energija”• JSC „Visagino linija“

„Myls” concepts

38

Our employees serve the events

of different occasions: from offsite

protocol government sessions to

occasional dinners, banquets and

standing buffets.

Event eating services

„Myls” concepts

39

We organize:• Banquets

• Standing buffets

• Occasional dinners

• Coffee breaks

„Myls“ koncepcijos

40

„Myls” concepts

Menu of „Myls banquet” meals is com-posed by well-known food techno-logists with long work experience in prestigious state restaurants and cafes, the taste of the dishes created by them astonishes many who get to try it. Wai-ters and other staff members observe the Client Service Standard accepted by „Smulkus urmas UAB”, the require-ments of which correspond to etiquet-te standards common in Lithuania.

The greatest organized official re-ceptions:Our provided banquet organization servi-ces were deeply appreciated by the chair-man of the Seimas (Parliament) of the Republic of Lithuania at the time, Arūnas Valinskas. The company was awarded with an Appreciation certificate for high-level quality catering services provided for politicians during the international ESBO conference. Moreover, catering services provided by the company in organization of celebration events of 20 years of Lithu-anian Independence were greatly appre-ciated by the Chancellor of the Seimas of the Republic of Lithuania Jonas Milerius, he also expressed his gratitude.

41

„Myls” concepts

We organize:• Company or organization events in

own or client specified premises. We cook and deliver the food accor-ding to previously agreed menu, take care of proper table setting, dishware and other accessories.

• VIP events. We cook and deliver the food for special occasions – an-niversaries, signing of an important contract, business center openings or other special business events.

• Family gatherings in own or client specified premises. We arrange birthday parties (for children and adults), weddings, christening par-ties or other family celebrations.

• Coffee breaks of companies and organizations during seminars, training and lectures. We provide canapé, fruit and sweets, coffee, tea and cold drinks.

Why is it beneficial to cooperate with us?

• Banquet menu composed by pro-fessional chefs.

• Professional and experienced service staff.

• Modern table layout and unique food delivery.

• Time and budget saving. Having entrusted catering services to us you save up financial and time expenditures related to catering administration.

• Flexibility and prompt reaction to changes. We can serve banquets from ten up to several thousand guests.

42

Onboard catering

„Myls” concepts

We serve the meals onboard. Our clients are passengers of airlines and private jets as well as the crew.

We are in constant search of possibi-lities and means which would make the flight service more meaningful and exclusive and provide more comfort to a flying passenger by serving qua-lity meals, offering wide range of go-ods in our Sky Shop and selection of entertainment and occupation during long flights. We gain the trust of our partners substituting simple communi-cation with partnership.

Professional equipment of accredited

European manufacturers, modern

production methods and experienced

team of skilled employees enables

us to offer more than 3000 food pac-

kages every day during the flight.

Onboard catering service „Myls aero“ is rendered to passengers of all classes. Apart from regular packages for pas-sengers we offer meals to meet indi-

vidual needs. For instance, „Myls aero“ offers its passengers vegetarian and children’s menu.

Levels of „Myls aero” catering service:• Business class catering;

• Premium class catering;

• Economy class catering;

• Other types of catering (vegeta-rian, seafood, children’s menu).

43

The Major Clients are:

• „Small Planet Airlines”• „ Wizz Air”• „Classic Jet”

„Myls” concepts

Why is it beneficial to coope-rate with us?• Investments. The production

base.We own a newly equipped, modern production base ensuring up to date onboard food delivery process. We invest in renovation and maintenance of our production fa-cilities, technologic equipment and special transport. Moreover, we take an interest in modern tendencies.

• Weofferacomplexofsynergeticservices.We organize Sky Menu ca-tering, sell the goods onboard in the Sky Shop, and offer extra entertain-ment and other activities for longer flight passengers.

• Budgetandtimesavings.Having entrusted organization of catering service to us you will reduce finan-cial expenses and time required for administration of catering.

• Flexibility and prompt reaction tochanges.This ensures satisfaction and pleasant flight for a passenger. We can organize passenger and aircraft crew catering within several hours.

Smulkus urmas EN

Documents

Transcript of Smulkus urmas EN