SmartRecord Presentation Welcome to FISPALIVE Atlanta 2014.
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Transcript of SmartRecord Presentation Welcome to FISPALIVE Atlanta 2014.
![Page 1: SmartRecord Presentation Welcome to FISPALIVE Atlanta 2014.](https://reader036.fdocuments.net/reader036/viewer/2022062421/56649e015503460f94aeb2c1/html5/thumbnails/1.jpg)
SmartRecord Presentation
Welcome to FISPALIVEWelcome to FISPALIVEAtlanta 2014Atlanta 2014
![Page 2: SmartRecord Presentation Welcome to FISPALIVE Atlanta 2014.](https://reader036.fdocuments.net/reader036/viewer/2022062421/56649e015503460f94aeb2c1/html5/thumbnails/2.jpg)
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Why Recording / Why Hosted Recording?
Enterprise Call Recording is a $1.5B per annum market, $300M - $500M cloud market opportunity
Base growing at 11%, new growth out of Contact Center
99% currently premise based, 20%-30% moving to Cloud
Why? = The Benefits of Cloud
Why? = Increasing regulatory and mandatory compliance demands for recording and storage of data
Healthcare: MIPAA, HIPAA audits
Call Center: FTC Do Not Call, PCI DSS
Financial Services: SEC, FSC, MiFID Compliance, Dodd-Frank
![Page 3: SmartRecord Presentation Welcome to FISPALIVE Atlanta 2014.](https://reader036.fdocuments.net/reader036/viewer/2022062421/56649e015503460f94aeb2c1/html5/thumbnails/3.jpg)
Compliance
Dispute Resolution
Employee Training
Market Intelligence
Customer Service Improvements
Billing Support
Risk Management
• Total Cost of Ownership• Free upgrades• Not a core business• Centralization• Opex vs Capex
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Motivators
Recording Cloud
![Page 4: SmartRecord Presentation Welcome to FISPALIVE Atlanta 2014.](https://reader036.fdocuments.net/reader036/viewer/2022062421/56649e015503460f94aeb2c1/html5/thumbnails/4.jpg)
The Opportunities
Service Provider Forum 2013
Horizontal PlaysContact Center, Marketing campaign tracking, cold call
training, customer requirement documenting, meeting notes
Across vertical marketsEducation: Malicious calls, parental complaints, emergency
situationsLaw Firms: Billable hours, electronic depositionsReal Estate: Document customer requests, new staff trainingHealthcare: Risk ManagementRetail: customer satisfaction, dispute resolution, staff trainingBanking & Finance: regulatory compliance, customer
satisfaction and staff training, dispute resolution
![Page 5: SmartRecord Presentation Welcome to FISPALIVE Atlanta 2014.](https://reader036.fdocuments.net/reader036/viewer/2022062421/56649e015503460f94aeb2c1/html5/thumbnails/5.jpg)
Why SmartRecord?
THE CTI Group Solution
![Page 6: SmartRecord Presentation Welcome to FISPALIVE Atlanta 2014.](https://reader036.fdocuments.net/reader036/viewer/2022062421/56649e015503460f94aeb2c1/html5/thumbnails/6.jpg)
Market Leading Solution
1st hosted recording implementation with over 1,000 subscribers (Scalability)
1st carrier grade, geo-redundant recording service with 99.999% availability (Carrier Grade Quality)
1st solution to be successfully implemented by a multi-tenant carrier (Service Provider Architecture)
1st solution to record mobile phones on the provider’s network
1st recording solution certified on Vmware
1st multi-application server, wholesaler based service provider deployment
![Page 7: SmartRecord Presentation Welcome to FISPALIVE Atlanta 2014.](https://reader036.fdocuments.net/reader036/viewer/2022062421/56649e015503460f94aeb2c1/html5/thumbnails/7.jpg)
Architectural Principals
“UC One” compatibility (over 70 deployed)
Multi-tenant, hosted, web-serviced communications recording solution. High scalability.
Carrier grade service delivery with no single point of failure.
Fully white label ready, with multi-level product management.
Web 2.0, HTML 5 browser-based application.
Supported on most commercial-off-the-shelf hardware.
Support for IM recording and social media capture
![Page 8: SmartRecord Presentation Welcome to FISPALIVE Atlanta 2014.](https://reader036.fdocuments.net/reader036/viewer/2022062421/56649e015503460f94aeb2c1/html5/thumbnails/8.jpg)