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BT Managed Services

Innovate

http://business.btireland.ie/innovate

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Market Drivers

Drivers of OS / MS in OrganisationsDrivers of OS / MS in Organisations

34%

33%

12%

11%

10%

7%

6%

5%

4%

3%

3%

9%

11%

Reduce costs

Access to skills and expertise

Better service

Hard to find / keep in-house staff

Increase reliability

Concentrate on core business

Efficiency

Security

Keep headcount down

Small size of our company

Flexibility

Other

Don't know / not stated

Drivers of OS / MS in OrganisationsDrivers of OS / MS in Organisations

34%

33%

12%

11%

10%

7%

6%

5%

4%

3%

3%

9%

11%

Reduce costs

Access to skills and expertise

Better service

Hard to find / keep in-house staff

Increase reliability

Concentrate on core business

Efficiency

Security

Keep headcount down

Small size of our company

Flexibility

Other

Don't know / not stated

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Changing Demands on your Organisation & IT

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Innovate Options Innovate Managed Services

Innovate Technical Support

Hardware Maintenance

Setup Optional

9 – 5 Service Desk

Remote Desktop Support (End User) Optional Optional

Remote Server, SAN & Network Support Optional

Microsoft, Exchange, Citrix, SQL Support Optional

Commvault, Backup Exec Support Optional

24/7 Proactive Monitoring (Key Valued Add) Optional

Change Management Optional Optional

Problem Management Optional

4 hours onsite per month Optional

Quarterly Meeting (Service Management) Optional Optional

Annual Meeting (Service Management) Optional

Patch Management Optional Optional

Server Restoration Optional Optional

Security & Antivirus Health Check Optional Optional

Hardware Maintenance Optional Optional

24x7 Support Optional Optional Optional

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What exactly is supported?• Microsoft Windows Server Operating System• Active Directory• User & Mailbox administration• Exchange Server• Citrix• SQL Server (DBA)• Malware software – Trend, Symantec, Sophos,

Macafee, Microsoft• VMware• Microsoft ISA• Websense• Commvault• Backup Exec• End User Remote Assistance on desktop• Microsoft Windows XP or Vista• Microsoft Office• File & Print Services

• Primarily HP & DELL hardware– SAN, NAS & Server– Desktop, Laptop, Printer, UPS– Other hardware can be managed via

vendor by BT Service Desk• Cisco hardware & software

• Routers & Switches• PIX & ASA firewalls

• Nokia/Checkpoint firewalls– Other network hardware can be

managed via vendor by BT Service Desk

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What else do I get?• World class ITIL/ISO based BT Service Desk• Customer handbook• BT Service Desk calling card for end users• VIP response• Over 100 Remote IT Professionals including

senior consultants• Onsite engineer support across Ireland• ITIL/ISO Incident management including

escalation• Change management• Problem management forming virtual teams • Fully proactive 24/7 monitoring of key

systems:– All Servers– All key Server applications e.g. Citrix,

Exchange, SQL– All critical LAN Network devices– All desktops

• Patch management – automated deployment and reporting on all critical patches and vulnerabilities

• Quarterly or annual service reviews• Automated ‘customer portal’ with real-time

web report on IT performance• Firewall & Router access security

management• Health checks & support on Malware

software e.g. Trend Antivirus updates• Server restoration for complete failure from

tape media• Network device configuration automated

backups• Option for extended hours, 24/7 service

and/or Data Centre hosting & resilience

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Web Automated Executive Level Reports

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Data Centre Hosting

Cisco IPT (CCM)

UNIX

Hardware Maintenance

24x7

Extended Hours

Typical Bolt Ons

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What are the

Benefits?

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Intelligent IT support enabling you to do more business Remove multiple contact points & hassle for your IT services Straightforward IT costs & budgeting Reduced investment costs in complex IT skills Save valuable business time with specialist IT support Complement existing resource with over 100 professionals Free up current resources to work on core business projects Avoid days of downtime on mail, applications or connectivity Always available online IT report Concentrate on core business knowing your IT is protected by a trusted

partner Access to BT’s award winning Service Desk & IT professionals BT as a partner can help you choose the right products & technologies for the

future

Benefits

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© British Telecommunications plc