American Hotel & Lodging Educational Institute

Global leader in hospitality training and hotel management certifications

Offers online learning and courses with textbooks and digital material

Gronstedt Group Custom-develops training games, simulations, television-style dramas,

podcasts, eLearning, and 3D immersive virtual worlds that inspire a new generation of workers to breakthrough performance

Clients: Google, Coldwell Banker, Dell, Microsoft, Intuit, Avaya, City of New York, Department of Transportation, Kimberly-Clark, Eli Lilly, American Eagle Outfitters, Deloitte, Jamba Juice, etc.

Winners of Federal Virtual Worlds Challenge and Brandon Hall Gold Award

Game-based learning

Meta study of 65 studies and 6,476 trainees,video game trainees have: 11% higher factual knowledge level 14% higher skill-based knowledge level 9% higher retention rate

Source: "A Meta-Analytic Examination of the Instructional Effectiveness of Computer- Based Simulation Games” Traci Sitzman, Personnel Psychology, January, 2010

Gaming: Boredom vs. anxiety

3-D immersive hotel game

3-D, high fidelity, virtual hotel Played from the standpoint of a

hotel general manager for college hospitality management courses

Learners are challenged to solve problems related to guest satisfaction, safety, security, and business operations

Tutorial level

Throw players into the game action right away, with a number of help functions: arrows pointing to assignments andpop-up boxes.

Hotel audit challenges Players walk around

to identify safety and customer service issues and check pass/fail in a brand audit

Safety and security quests

Identifying safety and security risks

Guest check-in Branch-structured customer

interactions

Business simulation

Review the books and make strategic decisions

Level Feedback: Guest satisfaction & safety scores and social media

Overall Feeback Score

Badges: Re-play with time-constraint

Developed in Unity Game Engine

3rd party tools, documentation, assets, and libraries

Large developer community

Excellent multi-platform support: Web, PC, game consoles, and mobile

Test and iterate

A rapid prototyping process with usability testing allows the development team, SME's, and end-users to collaborate on identifying bugs and improving the final design.

Game analytics funnel

Oculus Rift and the promises of virtual reality

From immersion to presence, the feeling of being in the virtual space.

Other virtual reality headsets

Sony Morpheus (for PS4) Google cardboard Samsung Gear VR (mobile, with Android phones) HTC Vive by Valve and HTC Microsoft HoloLens (augmented reality)

Thank you!