Training those in the workplace

100% Funded by Department of Education & SkillsContact: Allison BrackenMobile: 086 7736 873

Skills For Work

What is Skills For Work?

Training for those in the workplace All courses are free to people who are in full-

time employment, part-time employment or are self-employed

The program is very flexible - classes would be set-up to suit company and participants

All courses are FETAC accredited; Level 3

Courses Available

All courses available are at FETAC Level 3:

These include:

– Computers– Communications– Customer Care– Numeracy– Office Skills– Child Development & Play– Caring For Children– Telephone Techniques

Benefits to Employer

Better team performance It becomes easier to ‘up skill’ employees Employees become better able to communicate in

the workplace Improvement in processes as employees are better

able to use documentation Less supervision needed Increased retention of employees Improved organisational flexibility

Benefits to Employee

Increased confidence Pride in work More opportunities for staff who have better basic

skills Staff more likely to move out of their ‘comfort zone’

in work situations Learners go on learning – 90% of learners continue

on to other courses

Computers

Course Outline:

Introduction to Word Information Technology Internet & E-Mail Searching Online Online Form Filling

35 hours: 3 hours a week, 12 weeks.

Communications

Course Outline:

Learn to Learn Non-Verbal Communication Personal Interaction Reading & Writing Media Awareness & Visual Communication Introduction to Information Technology 35 hours: 12 weeks ( 3 hrs per week )

Customer Care

Course Outline:

Good Customer Practice Responding to Complaints Understanding Consumer Protection Laws Handling Customer Behaviours Teamwork Understanding Attitudes & Perception 35 hours: 12 weeks ( 3 hrs per week )

Numeracy

Course Outline

Natural & Decimal Numbers Ratios, Fractions and Percentages Using a Calculator Personal Finance Measurements Geometry, Algebra & Statistics

35 hours: 12 weeks ( 3 hrs per week )

Office Skills

Course Outline:

Role & Function of an Office Practical Office Skills Personal Skills Mail Cash Systems & Handling Money Use of Office Equipment & Supplies Use of Office Software

35 hours: 12 weeks ( 3 hrs per week )

Child Development & Play

Course Outline:

Exploring Play Early Childhood Development Planning Play Organising Play

35 hours: 12 weeks ( 3 hrs per week )

Caring For Children

Course Outline:

Food & Nutrition Health & Hygiene Safety Communication

35 hours: 12 weeks ( 3 hrs per week )

Telephone Techniques

Course Outline:

Language & Work Related Language Responding to Questions Recording Messages Listening Understanding Attitudes & Perception

35 hours: 12 weeks ( 3 hrs per week )