Sjzl20083751-ZXG10 ITC (V6.10.100a) Network Management Operation Manual (Fault Management)

7/25/2019 Sjzl20083751-ZXG10 ITC (V6.10.100a) Network Management Operation Manual (Fault Management)

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ZXG10 iTCTranscoder Pool Network Management

Operation Manual(Fault Management)

Version 6.10.100a

ZTE CORPORATIONZTE Plaza, Keji Road South,Hi-Tech Industrial Park,Nanshan District, Shenzhen,

P. R. China518057Tel: (86) 755 26771900 800-9830-9830Fax: (86) 755 26772236URL: http://support.zte.com.cnE-mail: [email protected]


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LEGAL INFORMATION

Copyright 2006 ZTE CORPORATION.

The contents of this document are protected by copyright laws and international treaties. Any reproduction ordistribution of this document or any portion of this document, in any form by any means, without the prior writtenconsent of ZTE CORPORATION is prohibited. Additionally, the contents of this document are protected bycontractual confidentiality obligations.

All company, brand and product names are trade or service marks, or registered trade or service marks, of ZTECORPORATION or of their respective owners.

This document is provided as is, and all express, implied, or statutory warranties, representations or conditions

are disclaimed, including without limitation any implied warranty of merchantability, fitness for a particular purpose,title or non-infringement. ZTE CORPORATION and its licensors shall not be liable for damages resulting from theuse of or reliance on the information contained herein.

ZTE CORPORATION or its licensors may have current or pending intellectual property rights or applications

covering the subject matter of this document. Except as expressly provided in any written license between ZTECORPORATION and its licensee, the user of this document shall not acquire any license to the subject matter

herein.

ZTE CORPORATION reserves the right to upgrade or make technical change to this product without further notice.

Users may visit ZTE technical support website http://ensupport.zte.com.cn to inquire related information.

The ultimate right to interpret this product resides in ZTE CORPORATION.

Revision History

Date Revision No. Serial No. Reason for Revision

Apr 29, 2008 R1.0 sjzl20081416 First edition

Sep 10, 2008 R1.0 sjzl20083751 First update


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ZTE CORPORATIONValues Your Comments & Suggestions!

Your opinion is of great value and will help us improve the quality of our productdocumentation and offer better services to our customers.

Please fax to: (86) 755-26772236; or mail to Technical Delivery Department, ZTEUniversity, Dameisha, Yantian District, Shenzhen, Guangdong, P.R. China 518083.

Thank you for your cooperation!

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ZXG10 iTC (V6.10.100a) Transcoder Pool Network Management Operation Manual (FaultManagement)

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Contents

About this Manual............................................................. i

Purpose................................................................................ i

Intended Audience ................................................................. i

Prerequisite Skill and Knowledge.............................................. i

What is in this Manual ............................................................ i

Related Documentation.......................................................... ii

Conventions........................................................................ iii

How to Get in Touch............................................................. iv

Chapter 1..........................................................................1

Alarm Management .........................................................1

Overview .......................................................................1

Alarm Classification............................................................... 1

Fault Management Interface .............................................3

Opening Fault Management Interface....................................... 5

Exiting Fault Management ......................................................5

Chapter 2..........................................................................7

Alarm Monitoring and Operations ................................... 7

Overview .......................................................................7

Real-time Alarm Monitoring ..............................................7

Monitoring Real-time Alarm ....................................................7

Counting Current Alarms........................................................9

Customizing Display Column................................................. 10

Setting Alarm Sound Mode ................................................... 12

Exporting Real-time Current Alarms....................................... 13

Printing Real-time Current Alarms ......................................... 14

Displaying Alarms in Full Screen............................................ 15

Locking Real-time Current Alarm........................................... 16

Removing History Alarms data .............................................. 17

Acknowledging/Unacknowledging Alarms................................ 18


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Clearing Alarms ..................................................................20

Forwarding Alarm................................................................21

Creating Rule......................................................................24

Viewing Related Rule ...........................................................27

Viewing Alarm Details ..........................................................29

Specified Alarms Monitoring..................................................31

Changing View to Topology Map ............................................33

Real-time Notification Monitoring..................................... 35

Monitoring Real-time Notification...........................................35

Alarm Query.................................................................37

Querying Current Alarms by Search Condition .........................37

Querying History Alarms by Search Condition..........................42

Querying Notifications by Search Condition .............................44

Creating New Query Condition...............................................46

Advanced Search ................................................................47

Modifying Query Condition....................................................48

Deleting Query Condition......................................................50

Alarm Synchronization................................................... 50

Synchronizing the Alarm ......................................................50

Alarm Statistics ............................................................52

Viewing Alarm Statistics Report Template ...............................52

Previewing Alarm Statistics Report.........................................53

Creating Alarm Statistics Report Task.....................................57

Chapter 3........................................................................63

Alarm Settings ...............................................................63

Management Rule Setting ..............................................63

Opening Management Rule Setting Interface ...........................63

Creating Alarm Acknowledging Rule .......................................66

Creating Alarm Clearing Rule ................................................67

Creating Alarm Counting Rule ...............................................68

Creating Alarm Delaying Rule................................................70

Creating Alarm Discarding Rule .............................................72

Creating Alarm Forwarding Rule ............................................73

Creating Alarm Global Filtering Rule.......................................76

Creating Alarm Merging Rule.................................................77

Creating Alarm Persisting Rule ..............................................79

Creating Alarm Restraining Rule ............................................82

Creating Alarm User Filtering Rule .........................................85


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Creating Notification Discarding Rule ..................................... 86

Modifying Rule.................................................................... 88

Enabling Rule ..................................................................... 88

Disabling Rule .................................................................... 89

Deleting Rule ..................................................................... 90

Refreshing Rule .................................................................. 91

Maintenance Suggestion Setting...................................... 91

Opening Maintenance Suggestion Setting Interface.................. 92

Creating Maintenance Suggestion.......................................... 93

Modifying Suggestion .......................................................... 95

Deleting Maintenance Suggestion.......................................... 96

Finding Maintenance Suggestions.......................................... 97

Importing Maintenance Suggestions ...................................... 98

Exporting Suggestion .......................................................... 99

Severity Re-grading Setting.......................................... 100

Opening Severity Re-grading Setting ................................... 100

Modifying Severity Grade ................................................... 101

Refreshing Severity Grade.................................................. 103

Importing Severity Re-grading Data .................................... 103

Exporting Severity Re-grading data ..................................... 104

Alarm Preferences Setting ............................................ 104

Opening Alarm Preferences Dialog Box................................. 105

Setting Alarm Sound ......................................................... 105

Setting Alarm Color........................................................... 106

Setting Alarm Forward Template ......................................... 107

Alarm Box Setting ....................................................... 108

Opening Alarm Box Setting Dialog Box................................. 109

Creating New Alarm Box Rule ............................................. 110

Modifying Alarm Box Rule................................................... 112

Enabling Alarm Box Rule.................................................... 113

Disabling Alarm Box Rule ................................................... 114

Deleting Alarm Box Rule .................................................... 115

Refreshing Alarm Box ........................................................ 116

Chapter 4......................................................................117

Test Management ........................................................117

Overview ................................................................... 117

Opening Test Management Interface.................................... 117


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Instant Test ............................................................... 119

Performing Board Test ....................................................... 120

Performing Control Stream Test .......................................... 121

Performing Media Stream Test ............................................ 123

Performing Board Loop Test................................................ 124

Routine Test............................................................... 127

Creating Routine Test Task ................................................. 127

Viewing Routine Test ......................................................... 132

Modifying Routine Task ...................................................... 133

Deleting Test Task............................................................. 135

Activating Test Task .......................................................... 135

Inactivating Test Task........................................................ 136

Copying and Pasting Test Task............................................ 137

Printing Routine Task......................................................... 138

Test Result Management .............................................. 139

Querying Test Results ........................................................ 139

Cleaning Test Results......................................................... 141

Refreshing Test Results...................................................... 142

Appendix A...................................................................145

Abbreviation.................................................................145

Appendix B ...................................................................147

Figures..........................................................................147

Tables...........................................................................153

Index ............................................................................155


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Confidential and Proprietary Information of ZTE CORPORATION i

About this Manual

Purpose

This manual provides the basic information about ZXG10 iTC

(V6.10.100a) fault management and test managementoperations.

Intended Audience

This document is intended for engineers and technicians whoperform operations on ZXG10 iTC Network Management. It alsoaddresses the technical managers & engineers.

Prerequisite Skill and Knowledge

To use this document effectively, users should have a generalunderstanding of wireless telecommunications technology.Familiarity with the following is helpful:

ZXG10 BSS system and its various components

ZXG10 OMCR V2 System

What is in this Manual

This manual contains the following sections:

TA B L E 1 MA NU A L SU M M A R Y

Section Summary

Chapter 1,

Alarm Management

This chapter describes alarm descriptionsand start and exit of alarm management.


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ZXG10 iTC (V1.00.100a) Network Management Operation Manual (Fault Management)

ii Confidential and Proprietary Information of ZTE CORPORATION

Section Summary

Chapter 2,

Alarm Monitoring and

Operations

This chapter describes real-time alarmmonitoring and real-time notificationmonitoring. Also describes alarm

operations such as alarm query, alarmsynchronization, alarm statistics, and real-time alarm operations.

Chapter 3,

Alarm Setting

This chapter describes alarm setting,

including management rule setting,maintenance suggestion setting, severityre-grading setting, dry contact alarmsetting, alarm preference setting andalarm box setting.

Chapter 4,Test Management

This chapter describes test managementincluding instant test, routine test, andtest result management.

Appendix A,

Abbreviations

Lists all the abbreviations used in thismanual.

Appendix B,

Figures and Tables

Lists all the figures and tables used in thismanual.

Index Index of terms and definitions appeared inthis manual.

Related Documentation

The following documents are related to this manual:

ZXG10 iTC (V6.10.100a) Transcoder Pool NetworkManagement Documentation Guide

ZXG10 iTC (V6.10.100a) Transcoder Pool NetworkManagement Software Installation Manual

ZXG10 iTC (V6.10.100a) Transcoder Pool Network

Management Operation Manual (Configuration Management)

ZXG10 iTC (V6.10.100a) Transcoder Pool NetworkManagement Operation Manual (Security Management)


Management Operation Manual (System Management )

ZXG10 iTC (V6.10.100a) Transcoder Pool NetworkManagement Operation Manual (Performance Management)

ZXG10 iTC (V6.10.100a) Transcoder Pool NetworkManagement Operation Manual (System Tools)


Management Command Manual


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Aboutthis Manual

Confidential and Proprietary Information of ZTE CORPORATION iii

Conventions

ZTE documents employ the following typographical conventions.

TA B L E 2 TY P O G R A P H I C A L CO NVENT I O NS

Typeface Meaning

Italics References to other Manuals and documents.

Quotes Links on screens.

Bold Menus, menu options, function names, inputfields, radio button names, check boxes, drop-down lists, dialog box names, window names.

CAPS Keys on the keyboard and buttons on screensand company name.

Const ant wi dth Text that you type, program code, files anddirectory names, and function names.

[ ] Optional parameters.

{ } Mandatory parameters.

| Select one of the parameters that are delimitedby it.

Note: Provides additional information about acertain topic.

Checkpoint: Indicates that a particular step needsto be checked before proceeding further.

Tip: Indicates a suggestion or hint to make thingseasier or more productive for the reader.

TA B L E 3 MO USE O P E R A T I O N CO NVENT I O NS

Typeface Meaning

Click Refers to clicking the primary mouse button (usuallythe left mouse button) once.

Double-click Refers to quickly clicking the primary mouse button

(usually the left mouse button) twice.

Right-click Refers to clicking the secondary mouse button(usually the right mouse button) once.

Drag Refers to pressing and holding a mouse button andmoving the mouse.

Typographical

Conventions

MouseOperation

Conventions


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iv Confidential and Proprietary Information of ZTE CORPORATION

How to Get in Touch

The following sections provide information on how to obtain

support for the documentation and the software.

If you have problems, questions, comments, or suggestions

regarding your product, contact us by e-mail [email protected]. You can also call our customer supportcenter at (86) 755 26771900 and (86) 800-9830-9830.

ZTE welcomes your comments and suggestions on the quality

and usefulness of this document. For further questions,comments, or suggestions on the documentation, you can

contact us by e-mail at [email protected]; or you can fax yourcomments and suggestions to (86) 755 26772236. You can alsobrowse our website at http://support.zte.com.cn, which contains

various interesting subjects like documentation, knowledge base,forum and service request.

CustomerSupport

DocumentationSupport


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Confidential and Proprietary Information of ZTE CORPORATION 1

C h a p t e r

1

Alarm Management

This chapter describes alarm classification, opening and exiting

alarm management.

OverviewAlarm management collects and manages various alarms thatoccur during the running of the equipment. Alarm managementtimely shows the running status of the network and detectsvarious faults.

The following topics describe the terms and concepts used inalarm management.

Alarm Classification

Alarms are classified by different standards especially by nature,time, system type, and alarm level.

Alarm

An alarm is a fault that occurs and persists during therunning of the system and affects the normal services andreliability of the system.

Notification

Notification is a fault or event that occurs during the runningof the system and is irrecoverable. Examples are board

restart and false power failure of a board.

Since such faults often result from accidental reasons suchas sudden environmental changes, no specific actions arerequired in such cases. Find out the cause, locate, andresolve it when a notification occurs frequently.

Current alarm

Alarm Nature

Alarm Type


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2 Confidential and Proprietary Information of ZTE CORPORATION

A current alarm is an active alarm that is already present but

is not cleared yet.

History alarm

A history alarm is an alarm that has occurred and has beencleared.

Correlation alarm

The alarms that occur in the system are correlated in someway, and the alarms are generated according to the

correlation rule.

iTC alarm

The alarms that concern the iTC equipment condition duringthe running of the system.

iTC Performance Management (PM) Quality of Service (QoS)alarm

The alarms that directly affect the running service quality ofthe system.

Link alarm

When the link between the iTC equipment and OMC server is

interrupted, the background alarm module generates linkalarm.

OMC alarm

The OMC alarm is reported when a fault occurs during the

running of the OMC.

Security alarm

During the running of the system, some security eventnotifications are generated to alert the administrator.

System management alarm

The system management module monitors the runningstatus of the specified equipment, for example, serverCPU/memory/hard disk utilization. If some indices fail toreach the preset thresholds, system management alarms aregenerated.

By default, the system alarms are divided into the followinglevels according to their severity:

Critical

Major

Minor

Warning

These levels may be modified if required.

System Type

Alarm Level


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Chapter 1 AlarmManagement


Fault Management InterfaceTable 4describes the functions of main menu.

TA B L E 4 FU N C T I O N S O F MA I N ME N U

Menu Item Functions

System To set the system functions and the attributes

View To accesses the start interface menu of eachsystem module

Query To query the alarms

Setting To set the alarm handling rules

Help To get system help information

Table 5describes the buttons present on the fault management toolbar.

TA B L E 5 B UT T O NS O N FA UL T MA N A G EM ENT T O O L B A R

Button Description Function

Screen lock To lock the screen

Logout To log out the current user

Current alarmquery

To view the current alarms

History alarmquery

To view the history alarms

Notificationquery

To view the notifications in the system

Help topic To get system help information

The physical view is a pane where the Network Elements (NEs)

are organized as a tree. Different functional units in the NEcorrespond to different object tree nodes. The adjacent nodes onthe tree represent the objects that are in upper/lower levelrelationship or in parallel. Physical view shows the relationshipbetween unit objects of various physical management NEs.Figure 1 shows the physical view.

Main Menu

Toolbar

Physical View


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F I G URE 1 PH Y S I C A L V IE W

The management view is a pane where fault managementfunctions are organized as a tree, and the nodes of the tree

represent various functional objects of fault management.Management view shows various functions of fault management.Figure 2 shows the management view.

F I G URE 2 MA N A G E M E N T V I E W

Note: Click Physical Viewor Management Viewtab tochange the view.

The fault information view shows various faults according tousers operations.

The status bar shows the current user and server information.

ManagementView

Fault InformationView

Status Bar


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Chapter 1 AlarmManagement


Opening Fault ManagementInterface

To open fault management interface

Prior to performing this task, make sure that the iTCM server is

running normally.

Click ViewFault Managementto open Fault Management

interface, as shown in Figure 3.

F I G URE 3 O PENI NG FA UL T MA N A G EM ENT

Fault management is opened successfully.

Exiting Fault Management

To exit fault management interface

Prior to performing this task, ensure the following:

iTCM server is running normally.

Fault management interface is open.

Click button on the tab to exit faultmanagement interface.

Purpose

Prerequisites

Procedure

Result

Purpose

Prerequisites

Procedure


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C h a p t e r

2

Alarm Monitoring andOperations

This chapter describes real-time alarm monitoring and real-timenotification monitoring also describes alarm operations such as

alarm query, alarm synchronization, alarm statistics, and real-time alarm operations.

OverviewAlarm monitoring displays various alarms of the system in real-time, without setting any query conditions. iTCM supports real-time alarm monitoring and real-time notifications monitoring.

Real-time Alarm MonitoringReal-time alarm monitoring provides instant detection of currentfaults in the system.

Note: By default, Realtime Alarm Monitoringis startedautomatically after opening the iTCM fault management.

Monitoring Real-time Alarm

To monitor real-time alarms of the system



Purpose

Prerequisites


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Perform the following steps to monitor real-time alarms:

1. Click Query Realtime Alarm Monitor in the faultmanagement interface, as shown in Figure 4, to openRealtime Alarmspane shown in Figure 5.

F I G URE 4 A CCESSI NG R E A L T I M E A L A R M MO NI T O RI NG

F I G URE 5 RE A L T I M E A L A R M MO NI T O RI NG PA NE

2. Place the cursor on the network element to view currentalarms of the particular network element, as shown in Figure6.

Steps


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Chapter 2 AlarmMonitoring and Operations


F I G URE 6 V I EWI NG C URRENT A L A R M S

Note: The icon colors in the physical view; red indicates

critical alarm, orange indicates major alarm, light orangeindicates minor alarm, yellow indicates warning and blue

indicates normal condition.

END OF STEPS

Realtime Current Alarmspane displays all real-time alarms.

Note: The functional buttons of Realtime History Alarmstoolbar is similar to Realtime Current Alarms toolbar, exceptRemove All Data button which is used to delete all data from

the list.

Counting Current Alarms

To count current alarms of the system



Real-time monitoring is open.

Click button on Realtime Current Alarmspane, as shown

in Figure 7.

Result

Purpose

Prerequisites

Procedure


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F I G URE 7 CO UNT I NG A L A R M S

Countdialog box pops up indicating total number of alarms, asshown in Figure 8.

F I G URE 8 CO UNT D I A L O G B O X

Note: The procedure for counting history alarms and

counting notifications is same as Counting Current Alarms.

Customizing Display Column

To customize display column of Realtime Current Alarmspane




Result

Purpose

Prerequisites


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Perform the following steps to customize display column:

1. Click button on Realtime Current Alarms pane, asshown in Figure 9.

F I G URE 9 CUST O M I Z I NG D I S P L A Y C O L U M N

2. In Customize Display Columns dialog box, check or un-

check the display items as required and click OK, as shownin Figure 10.

F I G URE 10 CUST O M I Z E D I S P L A Y CO L U M N S

END OF STEPS

Display column of the Realtime Current Alarms pane iscustomized successfully.

Note: The procedure for customizing real-time history

alarms and notifications messages display column is same ascustomizing real-time alarms display column.

Steps

Result


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Setting Alarm Sound Mode

To set alarm sound mode




Perform the following steps to set alarm sound mode:


F I G URE 11 SET T I NG A L A R M SO UND

2. Alarm Sound Setupdialog box pops up. Select sound modein the drop-down list, as shown in Figure 12 and clickOK.

F I G URE 12 A L A R M SO UND SET UP

Purpose

Prerequisites

Steps


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END OF STEPS

Alarm sound modes are set successfully.

Exporting Real-time Current Alarms

To export real-time current alarms

Note: System supports exporting real-time alarm reports

to xl s, pdf , csv, t xt , ht ml file formats.




Perform the following steps to export real-time current alarms:


F I G URE 13 EXPO RT RE A L T I M E A L A R M

2. Save dialog box pops up, select location, input file name,select file type, and click Save.

END OF STEPS

Real-time current alarms report is saved successfully.

Note: The procedure for exporting history alarms andnotification alarms is same as Exporting Real-time Current

Alarms.

Result

Purpose

Prerequisites

Steps

Result


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Printing Real-time Current Alarms

To print real-time current alarms list




A printer is connected to the client and installed.

Perform the following steps to print real-time current alarms list:


F I G URE 14 PRI NT I NG RE A L T I M E CURRENT A L A R M

2. Print Setup dialog box pops up, as shown Figure 15. Setprinter attributes, paper size, print range, number of copies

and click Print.

Purpose

Prerequisites

Steps


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F I G URE 15 PRI NT S ET UP

END OF STEPS

Real-time current alarms list is printed successfully.

Displaying Alarms in Full Screen

To display real-time alarms in full screen




Click button on Realtime current Alarms pane, as shown

in Figure 16.

F I G URE 16 V I EWI NG A L A R M S I N F U L L SCREEN

Result

Purpose

Prerequisites

Procedure


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Realtime Current Alarms pane appears in full screen, as

shown in Figure 17.

F I G URE 17 R E A L T I M E A L A R M S I N FU L L SCREEN

Click button again on Realtime Current Alarms pane toexit full screen.

Locking Real-time Current Alarm

To lock an alarm so that the alarm is still selected even if thealarm list changes




Click button on Realtime Alarm Monitorpane, as shownin Figure 18.

Result

RelatedInformation

Purpose

Prerequisites

Procedure


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F I G URE 18 L O CKI NG T HE A L A R M

Selected alarm is locked successfully.

Note: The procedure for locking history alarm and lockingnotification is same as Locking Real-time Current Alarm.

Select a locked alarm and click button to unlock.

Removing History Alarms data

To remove history alarms data

Prior to performing this task, ensure the following: iTCM server is running normally.


Click button on Realtime History Alarms pane, as shownin Figure 19.

F I G URE 19 R EM O VI NG A L A R M DA T A

Result

RelatedInformation

Purpose

Prerequisites

Procedure


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All history alarms data are removed from Realtime History

Alarmslist.

Note: The procedure for removing all notification data refer

to Removing History Alarms data.

Acknowledging/UnacknowledgingAlarms

To acknowledge or unacknowledge the alarms

Note: If the system generates a new alarm, set theacknowledged and handled alarm to acknowledge status todistinguish from the unacknowledged alarms.

While performing acknowledgement operation, the system asksto enter acknowledgement information, at the same time,automatically records acknowledgement time and operator.




Perform the following steps to acknowledge the alarms:

1. Select one or multiple alarms from the alarm list, right-clickand select Acknowledge from the pop-up menu, as shownin Figure 20.

Note: Hold Ctrl key to select multiple alarms, and holdShift key to select multiple continuous alarms. Click an alarm

and then drag the mouse to select the adjacent alarms.

Result

Purpose

Prerequisites

Steps


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F I G URE 20 A C K N O W L E D G I N G A L A R M S

2. Acknowledge Alarm input box appears, as shown in Figure21. Input the acknowledgement information. Click OK tosave the acknowledgement information.

F I G URE 21 A C K N O W L E D G E M E N T I NF O RM AT I O N B O X

Note: The maximum length is 125 characters. User mayalso leave the acknowledgement information blank.

END OF STEPS

After acknowledgement, the alarm status is acknowledged.Acknowledgement operator is the current operator.Acknowledgement time is the time the acknowledgement is

Result


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performed. Details tab gives the detail information entered in

the acknowledgement information box. After acknowledging the

alarm, the exclamatory mark disappears from the alarm list,

as shown in Figure 22.

F I G URE 22 A L A R M A C K N O W L E D G E M E N T RE S U L T

Clearing Alarms

To clear alarms from the current alarms list after handling

Note: Cleared current alarms are saved as history alarms.

Warning: Alarm clearing only clears the alarms fromcurrent alarm view, but not those on the NEs. If the alarmsynchronization is performed, the system reports all the alarmson the NEs and shows them on the current alarm view.




Perform the following steps to clear alarms:

1. Select one or more alarms from the alarm list, right-click andselect Clearfrom the pop-up menu, as shown in Figure 23.

Purpose

Prerequisites

Steps


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F I G URE 23 CL E A R I N G A L A R M

2. A confirmation dialog box pops up, click OKto confirm.

END OF STEPS

The cleared alarms no longer exist in the current alarm list. Atthe same time, they are added to the history alarm.

Note: Clearing of history alarms, notifications are notsupported.

Forwarding Alarm

To forward important alarms to the specified agent through mailor short message for more efficient alarm handling

Note: User may forward the alarm manually or set thecondition to forward the alarm automatically.




The system is connected to the Simple Mail Transfer Protocol(SMTP) server that is normally running.

Result

Purpose

Prerequisites


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The system is connected to the short message module that is

normally running.

Perform the following steps to forward alarm details:1. Select an alarm from the alarm list, right-click and select

Forwardfrom the pop-up menu, as shown in Figure 24.

F I G URE 24 FO RWARDI NG A L A R M S

2. Forwarding Setupdialog box pops up. Input email addressin Forwarded-to Email Address and/or phone number inForwarded-to Phone Number, as shown in Figure 25.

F I G URE 25 FO RWARDI NG S ET UP

Steps


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i. Click Selectto forward alarm to the user, Select a User

interface pops up, as shown in Figure 26.

F I G URE 26 S E L E C T I N G A US ER

ii. Select a user from Existing Usersand click OK.

3. Forwarding Setupdialog box appears, as shown in Figure

27. Click OKto confirm.

F I G URE 27 FO RWARDI NG S ET UP


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Note:

User may enter multiple addresses, separated with commas.

The maximum length is 101 characters.

User may enter multiple phone numbers, separated with

commas. The maximum length is 51 characters.

END OF STEPS

If forwarding through Email is specified, the mailbox should

receive the correct Email. If forwarding through short messageis specified, the phone should receive the correct short message.

Note: Forwarding of history alarms, notifications are notsupported.

Creating Rule

To create alarm management rule




Perform the following steps to create alarm management rule:

1. Select an alarm from the alarm list, right-click and select

Create Rulefrom the pop-up menu, as shown in Figure 28.

Result

Purpose

Prerequisites

Steps


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F I G URE 28 CR E A T I N G RU L E

2. Create Rule dialog box appears, as shown in Figure 29,select rule type and click OK.

F I G URE 29 MA NA G E M EN T RUL ES

3. Alarm Persisting Rule dialog box appears displaying theexisting set condition, as shown in Figure 30. Input rulename and description, choose persist time and persist state.Modify rule action as required.


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F I G URE 30 A L A R M PERSI ST I NG RU L E D I A L O G B O X ( INF O RM AT I O N )

4. Click on Selection tab. Choose the required options in theleft pane and corresponding options in the right pane, asshown in Figure 31. For more details, refer to QueryingCurrent Alarms by Search Condition.


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F I G URE 31 A L A R M PERSI ST I NG RU L E D I A L O G B OX (SE L E C T I O N)

5. Click OKto confirm.

END OF STEPS

The new rule appears in the alarm acknowledging rule list.

Viewing Related Rule

To view the related alarm management rules




Perform the following steps to create alarm management rule:

1. Select an alarm from the alarm list, right-click and selectRelated Rulefrom the pop-up menu, as shown in Figure 32.

Result

Purpose

Prerequisites

Steps


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F I G URE 32 V I EWI NG R E L A T E D RU L E S

2. Potential Affecting Rulesdialog box appears, as shown inFigure 33. To enable, disable, modify or delete the rule right-

click the rule and select the required option.

F I G URE 33 PO T E N T I A L A F F ECT I NG RU L E


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Table 6 describes the buttons present on the Potential

Affecting Rulebox.

TA B L E 6 B UT T O NS O N A L A R M RA CK


Modify To modify alarm management rule

Enable To enable alarm management rule

Disable To disable alarm management rule

Delete To delete alarm management rule

END OF STEPS

Viewing Alarm Details

To view alarm details




Purpose

Prerequisites


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Double-click or right-click an alarm in the alarm list and select

Detailsfrom the pop-up menu, as shown in Figure 34.

F I G URE 34 V I EWI NG A L A R M DE T A I L S

Details dialog box displays alarm information, as shown inFigure 35.

Procedure

Result


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F I G URE 35 A L A R M D E T A I L S

Note: In the Detailsdialog box, user may acknowledge,

unacknowledge, clear, and forward alarms by using theappropriate buttons on the right.

Specified Alarms Monitoring

To monitor specified alarms




Right-click an alarm in the alarm list and select SpecifiedAlarms Monitoringfrom the pop-up menu, as shown in Figure36.

Purpose

Prerequisites

Procedure


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F I G URE 36 SE L E C T I N G SPECI F I ED A L A R M S MO NI T O RI NG

Specified Alarms Monitoring dialog pops up, as shown inFigure 37.

F I G URE 37 SPECI F I ED A L A R M S MO NI T O RI NG

To cancel alarm monitoring, select the alarm in SpecifiedAlarms Monitoringdialog, right-click and select Removefromthe pop-up menu, as shown in Figure 38.

Result

RelatedInformation


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F I G URE 38 CA N CEL I N G EX T R A MO NI T O RI NG

Changing View to Topology Map

To change the view to topology map




Right-click an alarm in the alarm list and select Go to Topo Mapfrom the pop-up menu, as shown in Figure 39.

Purpose

Prerequisites

Procedure


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F I G URE 39 C HANG I NG V I EW T O TO PO L O G Y MA P

The topology map is displayed, as shown in Figure 40.

F I G URE 40 T O P O L O G I C A L MA P

Place the cursor on the network element in the navigation treeto view current alarms of the particular network element, as

shown in Figure 41.

Result


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F I G URE 41 V I EWI NG A L A R M DE T A I L S

Real-time NotificationMonitoringReal-time notification provides instant detection of faults thatoccur during system operations and are irrecoverable.

Monitoring Real-time Notification

To monitor real-time notifications of the system

Prior to performing this task, make sure that the iTCM server isrunning normally.

Click Query Realtime Notification Monitor in the fault

management interface, as shown in Figure 42 to open Realtime

Notifications pane shown in Figure 43.

Purpose

Prerequisites

Procedure


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F I G URE 42 A CCESSI NG R E A L T I M E N O T I F I CAT I O N MO NI T O RI NG

F I G URE 43 RE A L T I M E NO T I F I CAT I O NS PA N E

Realtime Notificationspane displays real-time notifications.

Table 7 describes the buttons on the realtime notification pane.

TA B L E 7 B UT T O NS O N REA L -T I M E N O T I F I CAT I O N PA N E


Count To count real time notifications

Customizedisplaycolumn

To customize the display columns

Export To export all notifications to a file

PrintTo print all notifications appear in thereal-time notifications monitoring view

Result

RelatedInformation


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Remove alldata

To remove all notification data fromthe list

Lock To lock the selected notification, sothat they are always selected whenthe notification list changes

Note: Real-time notification operations are same as realtime alarm operations for more details refer to Real-time Alarm

Monitoring.

Alarm QueryAlarm query operation is used to query current alarms, history

alarms and notifications stored in the database.

Querying Current Alarms by SearchCondition

To query current alarms by search condition




Perform the following steps to query current alarms:

1. Click Query View Current Alarms in the fault

management interface, as shown in Figure 44, to openCurrent Alarm Query Conditionspane, shown in Figure 45.

Purpose

Prerequisites

Steps


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F I G URE 44 V I EWI NG C URRENT A L A R M S

F I G URE 45 CURRENT A L A R M QUERY CO NDI T I O NS

2. Click button to open Query Current Alarmdialog box,as shown in Figure 46.


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F I G URE 46 QU E R Y CURRENT A L A R M

Table 8 describes the system type parameters.

TA B L E 8 SYST EM T YPE PA R A M ET E RS

Parameter Description

Alarm Box LinkBreak Alarm

When the link between alarm box andperipheral system breaks, the alarmmodule generates alarm.

Correlation AlarmThe alarms that occur in the system arecorrelated in some way, and the alarms aregenerated according to the correlation rule.

Link Alarm

When the link between the iTC equipmentand OMC server is interrupted, thebackground alarm module generates linkalarm. When the link becomes normal, thesystem automatically recovers.

Local and RemoteOMC LinkdownAlarm

When the link of local OMC or remote OMCis down, the alarm in generated.

NE AlarmWhen the Network Element has fault, thealarm module generates an alarm.

Performance QoSAlarm

When the quality of service is affected, analarm is generated.

System The system management module monitors


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Parameter Description

Management the running status of the specifiedequipment, for example, serverCPU/memory/hard disk utilization. If some

indices fail to reach the preset thresholds,system management alarms are generated.

Table 9 describes the parameters used in alarm query.

TA B L E 9 PA R A M ET ERS F O R CURRENT A L A R M Q UERY

Parameter Description Value Range

IDAlarm identificationnumber

1 ~999999999999999

Location

Location of the currentalarm

For example, subnet,management NE, rack,

board, and CPU

Alarms of differentsystem types havedifferent locations

Alarm code

Predefined number forparticular alarm. Forexample, cell breakalarm: 1889968

All the alarm codes inthe list

Severity Severity of the alarmCritical, major, minor,warning

Alarm Type

It may be processing

alarm, QoS alarm,environment alarm,equipment alarm,communication alarm,and OMS alarm

Processing alarm, QoSalarm, environmentalarm, equipmentalarm, communication

alarm, and OMS alarm

Probablecause

The probable causeshown by the system isrelated to alarm codeselected

All the causes in thelist

Happen timeTime when the alarm

occurs

The period specifiedby begin time, end

time, or both

Acknowledgement status

Acknowledgementstatus of the alarm

Acknowledged,unacknowledged

(Un)acknowledge operator

Operator whoacknowledges/ unacknowledges thealarm

None

(Un)acknowledging time

Time when the alarm isacknowledged/unacknowledged

The period specifiedby begin time, endtime, or both


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Parameter Description Value Range

Details Details of the alarm None

3. After selecting query condition, click OK.

END OF STEPS

System displays all current alarms that meet the set conditions,as shown in Figure 47.

F I G URE 47 Q UERY RE S U L T

Table 10 describes the button on View Current Alarm pane.

TA B L E 10 B UT T O N O N V I EW C URRENT A L A R M PA NE


Alarm countTo count the alarms in the real-timealarm monitoring

Customizedisplaycolumn

To customize the display columns to

show in the alarm list

ExportTo export all the alarms in the real-

time alarm monitoring view to a file

PrintTo print the alarms in the real-timealarm monitoring view

Reset queryconditions

To reset the query conditions

LockTo lock the selected alarms, so thatthey are always selected when thealarm list changes

Auto refreshTo refresh the current alarmsautomatically

Result


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Querying History Alarms by SearchCondition

To query history alarms by search condition




Perform the following steps, to query history alarms:

1. Click Query View History Alarms in the fault

management interface, as shown in Figure 48, to openHistory Alarm Query Conditionspane, shown in Figure 49.

F I G URE 48 V I EWI NG H I ST O RY A L A R M S

F I G URE 49 H I ST O RY A L A R M Q UERY CO NDI T I O N

Purpose

Prerequisites

Steps


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2. Click button in History Alarm Query Conditionspaneto open Query Current Alarmdialog, shown in Figure 50.

F I G URE 50 QU E R Y H I ST O RY A L A R M

3. After selecting query conditions, click OK.

Note: For more details about selecting query condition,refer to Querying Current Alarms by Search Condition.

END OF STEPS

System displays all history alarms that meet the set conditions,as shown in Figure 51.

Result


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F I G URE 51 Q UERY R E S U L T

Querying Notifications by SearchCondition

To query notifications by search condition




Perform the following steps to query notifications:

1. Click QueryView Notificationsin the fault management

interface, as shown in Figure 52, to open NotificationQuery Conditionspane, shown in Figure 53.

F I G URE 52 V I EWI NG N O T I F I CAT I O NS

Purpose

Prerequisites

Steps


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F I G URE 53 NO T I F I CAT I O N Q UERY C O NDI T I O N

2. Click button to open Query Notificationdialog box, asshown in Figure 54.

F I G URE 54 QU E R Y CURRENT N O T I F I CAT I O NS

3. After selecting query condition, click OK.

Note: For more details about selecting query condition,refer to Querying Current Alarms by Search Condition.

END OF STEPS

System displays all notifications that meet the set conditions, asshown in Figure 55.

Result


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Creating New Query ConditionTo create new alarm query condition for current alarm, historyalarm, or notification




Perform the following steps to create alarm query alarms:


management interface.

2. Click button to open Current Alarm Query Condition

dialog, as shown in Figure 56.

Purpose

Prerequisites

Steps


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F I G URE 56 CR E A T I N G Q UERY C O NDI T I O N

3. Select the query conditions and click OK.

END OF STEPS

New query condition is created that appears in the list.

Advanced Search

To search the current alarms, history alarms, or notifications bythe query condition




Perform the following steps to query current alarm by advancesearch:


management interface to open Current Alarm Query

Conditionspane.

Result

Purpose

Prerequisites

Steps


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2. Select a query condition and click button, as shown inFigure 57.

F I G URE 57 A D V A N C E SE A R C H

END OF STEPS

Query result appears, as shown in Figure 58.


Modifying Query Condition

To modify query conditions




Result

Purpose

Prerequisites


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Perform the following steps to modify query conditions:

1. Select a query condition, click button or right-click andclick Modify, as shown in Figure 59.

F I G URE 59 MO DI F YI NG Q UERY C O NDI T I O N

2. Query conditions dialog box appears, as shown in Figure 60.Modify the conditions as required and click OK.

F I G URE 60 QU E R Y CO NDI T I O NS

END OF STEPS

The query conditions are modified.

Steps

Result


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Deleting Query Condition

To delete query conditions




Perform the following steps to modify query conditions:

1. Select a query condition, click button or right-click andclick Delete.

2. A confirmation dialog box appears, click OK to confirm.

END OF STEPS

The selected query condition is deleted.

Note: Click button to refresh the query conditions

Alarm SynchronizationAlarm synchronization is used to ensure the integrity andconsistency of the alarms view.

When connection between OMC server and NE is interrupted, NEcannot report its latest alarms to OMC server. After theconnection recovers, system automatically issues an alarm

synchronization command to synchronize the alarms. The usermay also perform alarm synchronization operation to ensure theintegrity and consistency of the alarms view.

Synchronizing the Alarm

To perform alarm synchronization




The link between the iTC equipment and OMC server is

normal.

Purpose

Prerequisites

Steps

Result

Purpose

Prerequisites


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Perform the following steps to synchronize alarms:

1. Click Query Alarm Synchronization in the fault

management interface, as shown in Figure 61, to openAlarm Synchronizationdialog box, shown in Figure 62.

F I G URE 61 A L A R M SYNCHRO NI Z AT I O N

F I G URE 62 SE L E C T I N G A L A R M SYNCHRO NI Z AT I O N C O NDI T I O N

2. Select Location for synchronization, as shown in Figure 63and click OK.

Steps


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F I G URE 63 A L A R M SYNCHRO NI Z AT I O N

END OF STEPS

If synchronization is successful, system shows synchronizationsuccess message.

System synchronizes the alarm data at the specified position.

Alarm StatisticsAlarm statistics option is used to view the alarm statistics reportof the system. Report management collects all alarm statisticsreport and performance management reports of the system.

Viewing Alarm Statistics ReportTemplate

To view alarm statistics report template




Result

Purpose

Prerequisites


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Click Query History Alarm Statistics in the fault

management interface, as shown in Figure 64.

F I G URE 64 A L A R M S T AT I ST I CS

Report management interface appears, List of Report

Templates pane displays alarm statistics templates, as shownin Figure 65.

F I G URE 65 R EPO RT TE M P L A T E L I S T

Previewing Alarm Statistics Report

To preview alarm statistics report



Report management interface is open.

Procedure

Result

Purpose

Prerequisites


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Perform the following steps to preview alarm statistics report:

1. Select a report from the list in theList of Report Templatepane.

Note: The default alarm statistics report templates are:

Alarm frequency statistics by alarm description

Alarm frequency statistics by alarm position

Alarm frequency statistics by alarm reason

Alarm frequency statistics by alarm severity

Alarm frequency statistics by alarm type

Alarm frequency statistics by confirm state

Alarm frequency statistics by date busy time

Alarm frequency statistics by restore state

Alarm period statistics by alarm description

Alarm period statistics by alarm position

Alarm period statistics by alarm reason

Alarm period statistics by alarm severity

Alarm period statistics by alarm type

Alarm period statistics by alarm confirm state

Alarm period statistics by date busy time

2. Right-click the report and click Preview Reportor clickbutton, as shown in Figure 66, to open Parameter InputBox, shown in Figure 67.

F I G URE 66 PREVI EWI NG REPO RT

Steps


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F I G URE 67 PA R A M E TE R I NPUT B O X

3. Select related conditions. For details, refer to QueryingCurrent Alarms by Search Condition.

4. Click Other Condition and set the conditions as perrequirements, as shown in Figure 68.


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F I G URE 68 SET T I NG OT HER CO NDI T I O N

5. After completing all settings,clickOK.

END OF STEPS

System displays the report, as shown in Figure 69.Result


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F I G URE 69 A L A R M S T AT I ST I CS REPO RT PREVI EW

Note: System supports exporting report to xl s , ht ml ,

pdf , and csvfiles. Select the required file type by clicking the

button. For example click to save in xl s file. Click

button to print alarm statistics report. For more details aboutreport management refer to, ZXG10 iTC (V1.00) Network

Management Operation Manual (Performance Management).

Creating Alarm Statistics ReportTask

To create alarm statistics report task


iTCM server is running normally. Report management interface is open.

Perform the following steps to create alarm statistic report task:

1. Click Report Management and select Report TaskManagement, as shown in Figure 70, to open List ofReport Taskspane, shown in Figure 71.

Purpose

Prerequisites

Steps


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F I G URE 70 CR E A T I N G REPO RT TA S K

F I G URE 71 L I ST O F REPO RT TA SK

2. Click button, Create Report Task Step 1 of 3 dialogbox pops up, as shown in Figure 72.

F I G URE 72 CR E A T E REPO RT TA S K (ST EP 1 O F 3 )


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3. After selecting the parameters click Next. Create Report

Task Step 2 of 3 dialog box appears, as shown in Figure 73.

F I G URE 73 CR E A T E REPO RT TA S K (ST EP 2 OF 3)

4. After selecting the parameters click Next. Create ReportTask Step 3 of 3dialog box appears, as shown in Figure 74.


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F I G URE 74 CR E A T E REPO RT TA S K (ST EP 3 O F 3 )

Table 11 describes the parameters used in report taskcreation.

TA B L E 11 PA R A M ET E RS FO R CREAT I NG REPO RT TA S K

Parameter Setting Description

Executioncycle

Hourly, Daily,Weekly, and soon.

Select an appropriate cycleto suit the needs.

Basicinformation

Task name, Taskdescription, Autore-act, Creator,

Creator time,Modifier, Modifiertime, File type,File save URL.

Set the appropriate taskname and task descriptionas needed.

E-mail setupReceiver,Attachment type

Select the receiver andattachment type asneeded.

Template

selection

Select alarmstatistictemplates.

Select the report templatefrom the templatenavigation tree.

Policycustomization

Effective periodand triggeringtime.

Set the appropriateeffective period andtriggering time as needed.

Parameterconfiguration

Parameterconfiguration.

Refer to Querying CurrentAlarms by SearchCondition.


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5. Check Save as a predefined template?check box to save

the template.

6. Click Finishto complete the process.

END OF STEPS

Report task is created successfully. Figure 75 shows the createdreport task in report task list.

F I G URE 75 L I ST O F REPO RT TA SK S

Table 12 describes the buttons on the List of Report Taskspane.

TA B L E 12 B UT T O NS O N L I ST O F R EPO RT TA SK PA NE


Create task To create a new report task

Merge task To merge the created tasks

Modify task To modify the created task

View taskTo view the attributes of the createdtask

Delete task To delete created task

Move task To move report task to different node

View task log To view report task logs

Query task To query report tasks

Refresh task To refresh report tasks

Result

Related

Information


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C h a p t e r

3

Alarm Settings

This chapter describes alarm setting, including management

rule setting, maintenance suggestion setting, severity re-grading setting, dry contact alarm setting, alarm preferencesetting and alarm box setting.

Management Rule SettingManagement rule setting is used to set alarm managementrules. For example, setting alarm acknowledging rule, alarmclearing rule, alarm counting rule, etc.

Opening Management RuleSetting Interface

To open management rule setting interface




Click SettingManagement Rule Setting on the Fault

Management interface, as shown in Figure 76, to open

Management Rule Settinginterface, shown in Figure 77.

Purpose

Prerequisites

Procedure


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F I G URE 76 OPENI NG MA NA G EM E NT R U L E SET T I NG

F I G URE 77 MA NA G E M EN T RU L E SET T I NG

Management rule setting interface opens.

Table 13 describes the alarm rule types of management rulesetting interface.

TA B L E 13 A L A R M RU L E S I N MA N A G EM E NT R U L E SET T I NG I NT ERF ACE

Rule FunctionEffectiveRange

Alarmacknowledging

rule

If an alarm reported meets therule, the status of the alarm is set

to acknowledged status.

BackwardEffective

Alarm clearingrule

If an alarm reported meets therule, the alarm is directly clearedfrom the current alarm list, and

stored to the history alarmdatabase.

Backwardeffective

Alarm countingrule

When the current alarm occurswithin the specified period of timesand exceeding the specifiedthreshold, a new count alarm isgenerated. Both the reportedalarms and the count alarm are

stored to the database, and shown

BackwardEffective

Result


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Chapter 3 AlarmSettings



on the current alarm real-timemonitoring interface.

Alarm delayingrule

If an alarm reported meets therule, it is shown in the real-timecurrent alarm monitoring interfaceof the client, after the specifieddelay.

BackwardEffective

Alarm discardingrule

If an alarm reported meets therule, it is directly discarded, thatis, not stored to the database, norshown in the real-time currentalarm monitoring interface.

BackwardEffective

Alarm forwarding

rule

If an alarm reported meets therule, the alarm is notified to the

specified user through mail orshort message.

BackwardEffective

Alarm globalfiltering rule

If an alarm reported meets therule, it is only stored to the

database, but not shown in thereal-time current alarm monitoringinterface.

ForwardEffective

Alarm mergingrule

If a number of current alarmsmeet the rule, only one is shownin the current alarm real-timemonitoring interface of the client.

BackwardEffective

Alarm persistingrule

If a current alarm meets the rule

having their acknowledged oractive status persisting(acknowledgement time or current

time minus happen time) longerthan the specified time, the levelof the alarm is escalated or a newalarm is created, and shown in thecurrent alarm real-time monitoringinterface.

Backward

Effective

Alarm restrainingrule

As long as the root alarm exists oroccurs, the consequential alarm isnot shown in the current alarmreal-time monitoring interface of

the client.

BackwardEffective

Alarm userfiltering rule

If an alarm reported meets therule, it is not shown in the real-time current alarm monitoringinterface of the rule creator.

BackwardEffective

Notificationdiscarding rule

If a notification reported meets therule, it is directly discarded, thatis, neither stored to the databasenor shown in the real-timenotification interface.

BackwardEffective

Notification globalfiltering rule

If a notification reported meets therule, it is only stored to the

ForwardEffective


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database, but not shown in thereal-time current notification

monitoring interface.

Creating Alarm AcknowledgingRule

To create alarm acknowledging rule




Perform the following steps to create alarm acknowledgingrule:

1. Select Alarm Acknowledging Rule from Rule Type

drop down list, as shown in Figure 78.

F I G URE 78 SE L E C T I N G A L A R M A C K N O W L E D G I N G RUL E

2. Click button on the toolbar. Alarm AcknowledgingRuledialog box pops up, as shown in Figure 79.

Purpose

Prerequisites

Steps


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F I G URE 79 A L A R M A C K N O W L E D G I N G RUL E

3. Input rule name and description.

4. Check the acknowledge operation While Reporting or

While Restoring.

5. Select related acknowledging conditions. For details, referto Querying Current Alarms by Search Condition.

6. Click OK to confirm.

END OF STEPS

The new rule appears in the alarm acknowledging rule list.

Creating Alarm Clearing Rule

To create alarm clearing rule




Result

Purpose

Prerequisites


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Perform the following steps to create alarm clearing rule:

1. Select Alarm Clearing Rulefrom Rule Typedrop-downlist.

2. Click button. Alarm Clearing Ruledialog box popsup, as shown in Figure 80.

F I G URE 80 A L A R M CL E A R I N G RUL E

3. Input rule name and description.

4. Select the related conditions. For details, refer toQuerying Current Alarms by Search Condition.

5. Click OK.

END OF STEPS

The new rule appears in the alarm clearing rule list.

Creating Alarm Counting Rule

To create alarm counting rule



Steps

Result

Purpose

Prerequisites


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Perform the following steps to create an alarm counting rule:

1. Select Alarm Counting Rule from Rule Type drop-down list.

2. Click button. Alarm Counting Ruledialog box popsup, as shown in Figure 81.

Alarm Counting Ruledialog box includes Information

and Selectiontabs. Figure 81 shows Informationtab.

F I G URE 81 AL ARM CO UNT I NG RUL E ( INF O RM AT I O N )

Figure 82 shows Selectiontab.

Steps


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ZXG10 iTC (V6.10.100a) Network Management Operation Manual (Fault Manageme

Sjzl20083751-ZXG10 ITC (V6.10.100a) Network Management Operation Manual (Fault Management)

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Transcript of Sjzl20083751-ZXG10 ITC (V6.10.100a) Network Management Operation Manual (Fault Management)