Sip Scm Final

8/18/2019 Sip Scm Final

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OPERATIONS:

1) PROCUREMENT

2) WAREHOUSE

3) LOGISTICS

4) CUSTOMER SUPPORT


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PROCUREMENT• Procurement are o t!o t"#e$%

a) Maintaining inventory% Nece$$ar" &n'entor" can (e (ou*t an+ ma&nta&ne+ or #

con$&+er&n actor$ $uc* a$ re-uenc" o #urc*a$e, $ea$ona.&t" etc/0H&$tor&ca. $a.e$ #a

() Just in time% Pro+uct$ are #rocure+ to or+er (a$&$ / &t &n'o.'e$ #ro+uct$ !*o are r

+eman+ an+ !*o$ $a.e$ &$ not #re+&cta(.e/


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• Sourc&n &$ con+ucte+ at t!o .e'e.$%

0a) Re&ona.% " Re&ona. Procurement Team$

Eac* re&ona. #rocurement team *a$ a net!or o .oca. $u##.&er$ or ma+eto$toc a

+eman+ 05u$t &nt&me) #rocurement

0() Centre% " t*e Centra. Procurement Team

T*e centra. #rocurement team *a$ '&$&(&.&t" o a.. t*e re&ona. #rocurement team$ '&e

can mon&tor t*e $toc .e'e.$ or t*e&r $u##.&er$ a.. o'er t*e countr"/ T*e centra. team

$u##.&er$ !&t* a countr"!&+e reac*/


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Centralprocurement team

Regionalprocurementteam(RPT1)

RPT2 RPT3 RPT4

S1 S2 S3S1

S2

S3


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• 6or a ne! cateor", !e can enera.." $tart o (" $ourc&n rom .oca. $u##.&er$ an+ t*ere &$ enou* +eman+ enerate+, !e can a##roac* t*e .arer !*o.e$a.er$ or man

T*&$ $er'e$ t!o ma&n #ur#o$e$%

1/ It !&.. *e.# u$ t*em to et (etter +ea.$ rom t*e (&er manuacturer$ & t*e" ca

-uant&t&e$ re-uent." enou*/

2/ It a'o&+$ t*e c*anne. con.&ct +&.emma t*at .are $u##.&er$ ace !*en t*e" are

!&t* a $ma..er 'o.ume on.&ne #.a"er .&e 6.art a$ com#are+ to an e$ta(.&$*e+ o.&n


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• T*ere are $e'era. ot*er $econ+ar" con$&+erat&on$ !*&.e #.ac&n an or+er !&t* a $u#

1/ Pr&ce con$&+erat&on$7 cre+&t .&ne$ an+ +&$count term$ #.a" an &m#ortant #art &n

$u##.&er$/

2/ 8ua.&t" C*ec contract 7 9e#en+$ on !*et*er 8C !&.. (e +one at $u##.&er

#ro+uct !&.. (e $*#e+ to !are*ou$e$ or & t*e 8C *a$ to (e +one at &rm$ !are*ou

3/ Percentae$ o Return$ Acce#te+ 7 H&*er t*e #ercentae o return$ acce#te+

(etter or t*e &rm/


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Warehousing:


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Inwar Pro!essing

• P*"$&ca. &n!ar+&n% T*&$ &$ t*e area !*ere #*"$&ca. +e.&'er" o oo+$ rom $u##.&e

!are*ou$e &$ taen/

• 8ua.&t" C*ec : Scan% A$ $oon a$ t*e oo+$ are rece&'e+, t*e" o t*rou* an &n&t&a

t*&$ $tae/ Ater t*&$, t*e" are $canne+ to mae an e.ectron&c entr" to recor+ t*e &n#

t*e !are*ou$e on t*e IT $"$tem$/ T*&$ $te# o -ua.&t" c*ec &$ a.$o un+ertaen at t*

#rem&$e$ +e#en+&n on t*e contract t*at 6.art *a$ !&t* t*em/

• Pre#ac&n o #ro+uct$% At t*&$ $tae, an &n&t&a. #ac&n o eac* o t*e #ro+uct$ &$

#ac&n 'ar&e$ accor+&n to #ro+uct/ 6or &n$tance, a (oomar an+ t*&n tran$#are

!&.. (e +one or a (oo/ S&m&.ar.", & t*ere &$ a ree(&e attac*e+ to a #ro+uct, t*en t*

!&.. (e #ace+ toet*er/


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Outwar Pro!essing

• P&c.&$t enerat&on% a$e+ on t*e or+er$ to (e +e.&'ere+ or t*e +a", a P&c.&$t &$

$"$tem/

• P&cu# rom $*e.'e$% T*e re$#ect&'e #ro+uct$ rom t*e P&c.&$t are #&ce+ u# rom

#er t*e IT $"$tem entr&e$ an+ at*ere+ toet*er to mo'e to!ar+$ 6&na. Paca&n A

• 6&na. #aca&n% T*e #&ce+u# #ro+uct$ are #ace+ &n 6.art(ran+e+ (o;e$/ At

#aca&n &$ +one accor+&n to t*e Cateor" o t*e #ro+uct, e//, e.ectron&c &tem$ a

+&erent." rom $tat&oner"/• P.acement &n re$#ect&'e +e.&'er" *u($ (a$% Ater t*e &na. #aca&n, a #ro+uct &$

$#ec&&c (a !*&c* &$ +e+&cate+ or t*at +e$t&nat&on area +e.&'er" *u(/ T*e$e (a$ a

t*e&r re$#ect&'e +e.&'er" *u($ on a &;e+ t&m&n +ur&n t*e +a"/


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E-LOGST


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TR!"TO#!L !PPRO!C$%!TER!L !#" #&OR%!TO# &LO'

Information flowMaterial flow

Raw

Materials

Key

Supplier Manufacturer Distributor

Outlet

Retail Consum


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%O"ER# !PPRO!C$ >Commun&cat&on #.a"$ &m#or&normat&on .o!?

Key

Supplier

Distributor Outlet

Retail

Manufacturer

Raw Materials

Consumer

Information flowMaterial flow


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#&OR%!TO# #TEGR!TO#

Material flow Information repository

Key

Supplier

Distributor

Outlet

Retail

Manufacture

r

Raw Materials

Consumer


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PROCESSES #OLE" # E-LOGSTCS(2C)

1*%et+o, o pa.ment2* C+ec/ pro,uct a0ailailit.

3*!rrange +ipment

4* nurance

5*Repleni+ment

*Contact it+ cutomer

* Return


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!RR!#GE ! %ET$O"

O& P!6%E#T

• Po$$&(.e #a"ment met*o+$%

• At t*e t&me o or+er% e#a"ment 0e// Pa"Pa.), cre+&t

car+

• At t*e t&me o +e.&'er"% CO9

• 6or e.ectron&c #a"ment$, a $"$tem o 'er&&cat&on o

#a"ment &$ nee+e+ (eore $*#&n


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C$EC7 PRO"8CT !!L!LT6

• poile9 inormcutomer oa0ailailit. eoreor,er i place,*

• out o toc/ or t+epro,uct ill ta/e timeto manuacture9 inormcutomer o t+e ,ela.*


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!RR!#GE S$P%E#TS

• E.ectron&c $*#&n 7 -u&c an+ &mme+&ate

• P*"$&ca. #ro+uct 7 +eterm&ne (e$t $*#&n met*o+ or

.e'e. o $er'&ce

• It &$ t*e (&e$t act&'&t" 0.a(or, ener", mone", etc/) or

ELo&$t&c$


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#S8R!#CE

• T*&$ o#t&on nee+$ to (e a'a&.a(.e or cu$tomer$ $&nce

#ro+uct can (e .o$t or +amae+ &n t*e $*#&n #roce$$/


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REPLE#S$%E#T

• T*&$ &$ an o'er'&e! $te#/ It $*ou.+ (e e;am&n&n a..

a$#ect$ o #*"$&ca. &n'entor" at a .ocat&on an+ reor+er&n

a$ nee+e+%

• Pro+uct 7 #ro+uct $&tt&n on $*e.'e$ or mater&a. to

manuacture #ro+uct• Non#ro+uct 7 $*#&n mater&a.$, #art$ or mac*&ne$

&n #roce$$, &tem$ t*at are #art o t*e $*#&n #roce$$

0$canner$, tote$, cart$, etc/)


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CO#T!CT 'T$ C8STO%ER

• W&t* an &n'&$&(.e #roce$$ 0(ac+oor o#erat&on$),t*e

cu$tomer nee+$ to (e &norme+ a$ muc* a$ #o$$&(.e/

• Mo$t common t"#e$ o commun&cat&on%

• Or+er con&rmat&on

•Pa"ment $ucce$$

• S*#&n con&rmat&on

• Trac&n &normat&on

• 6ee+(ac


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RET8R#S

• T+e :o o pro,uct rom cutomer ac/ tot+e 0en,or i calle, reverse logistics*

• Poile reaon or cutomer to return ore;c+ange pro,uct<

• "amage,

• "oen=t or/

• "on=t li/e it

• 'rong pro,uct>t.pe>color

T6PES O& E LOGSTCS # #"!# E


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T6PES O& E-LOGSTCS # #"!# E-CO%%ERCE

E-LOGSTCS

SEL&

O'#E" 3PL 4PL


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No. of orders served Daily >30,000

Location of theproductIs Identied

Logistic body is assigned

Custoerproduct deliverylocation !Delivery c

#reeIf ordered

%s. &lse 'in30 &(tra)

Paraeter * city, locality, +ype f product,Cost denition, inter"city agreeent etc.

-riority

utoated /oftare /ends Inforation

about the product


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• e


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3PL• T*e 3PL com#an" ma&n "our +e.&'er&e$ &$ "our

&r$t an+ t*e mo$t &m#ortant #o&nt o contact !&t*

"our cu$tomer, an+ "ou $ure a$ *e.. +ont !ant to

me$$ t*at u#

• AmaDon In+&a Sna#+ea. u$e$ 3PL or +e.&'er" o

oo+$ !*erea$ 6&.#art u$e$ 3PL !*ere eart

#re$ence &$ .&m&te+/

• a$e+ on a $ur'e" (" De#o/&n eac* 3PL $er'&ce !a$

rate+ on t*e (a$&$ o ma=or cr&ter&a name."1/ Ser'&cea(.e area

2/ 9e.&'er" t&me$

3/ Rate$

4/ P&c u# ac&.&t"

/ CO9

F/ Trac S*ment


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• .ue 9art &$ $out* A$&a$ .ea+&n &nterate+ a&r e;#re$$

carr&er an+ #rem&um .o&$t&c$$er'&ce #ro'&+er

• In 11 &t (eun &t$ o#erat&on$

• Co'erae 34,24 .ocat&on09ome$t&c)

• Ser'&ce more t*e 22B countr&e$ terr&tor&e$

• Ware*ou$e 2 .ocat&on acro$$ In+&a

• 9ea.$ &n Ecommerce,2 an+ 2C &n&t&at&'e$

• ISO BB1 2BB countr"!&+e cert&&cat&on (" L.o"+@$Re&$ter 8ua.&t" A$$urance or &t$ ent&re o#erat&on$,

#ro+uct$ an+ $er'&ce$

• In 2BB 9HL ac-u&re+ 1J o &t$ $tae

• Sna#+ea. AmaDon are #rom&nent c.&ent$

4PL


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4PLW*&.e t*&r+#art" .o&$t&c$ out$ourc&n &$ acce#te+ (u$&ne$$ #ract&ce 0t*ou* not !&t*out r&$ "# cor

are no! .oo&n to out$ource to a $&n.e #artner !*o !&..

• a$$e$$

• +e$&n

• (u&.+

• run

• mea$ure

&nterate+ com#re*en$&'e $u##." c*a&n $o.ut&on$ on t*e&r (e*a./ T*&$ e'o.ut&on &n $u##." c*a&n ou

&$ 6ourt*#art" Lo&$t&c$ or 4PL/

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