Sip report on Planman HR (Temp Staffing)
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Transcript of Sip report on Planman HR (Temp Staffing)
Temporary Staffing & Payroll of Planman HR
Indus Business Academy Page 1
(Summer Internship Project Report)
For academic purpose
of
Indus Business Academy
AN ORGANIZATIONAL STUDY
ON
TEMPORARY STAFFING & PAYROLL
OF
PLANMAN HR PVT LTD
Submitted by:
Mr. Chinmoy Mahapatra
FPB1214/032
Under the Guidance of:
Internal Guide: External Guide:
Prof. Suresh Chandra Mrs. Rajeshwari Sahadev
Asst. Dean (Exams) Recruitment Manager HR
Indus Business Academy Planman HR
Bangalore Bangalore
560062 560034
Temporary Staffing & Payroll of Planman HR
Indus Business Academy Page 2
Director’s Certificate
This is to certify that Chinmoy Mahapatra is a bonafied student of Indus Business
Academy, Bangalore and is presently pursuing his Post Graduate Diploma in
Management.
He has submitted his Project titled “Temporary Staffing & Payroll of Planman
HR” at Planman HR in partial fulfillment of the requirement of Post Graduate
Diploma in Management of Indus Business Academy.
This project has not been previously submitted as part of another degree or diploma of
another Business School or University.
Dr. Subhash Sharma (Dean)
Indus Business Academy
Lakshmipura, Thataguni Post,
Kanakapura Main Road,
Bangalore-560062
Tel: +91-80-28435931/2/3/4
Fax: +91-80-28435935
Email: [email protected]
URL: www.ibainternational.org
Temporary Staffing & Payroll of Planman HR
Indus Business Academy Page 3
Mentor’s Certificate
This is to certify that Chinmoy Mahapatra is a bonafied student of Indus Business
Academy, Bangalore and is presently pursuing his Post Graduate Diploma in
Management.
Under my guidance he has submitted his project titled “Temporary Staffing &
Payroll of Planman HR” at Planman HR in partial fulfillment of the requirement by
Post Graduate Diploma in Management of Indus Business Academy.
This paper has not been previously submitted as part of another degree or diploma of
another Business School or University.
Prof. Suresh Chandra (Mentor)
Indus Business Academy
Lakshmipura,
Thataguni Post,
Kanakapura Main Road,
Bangalore-560062
Tel: +91-80-28435931/2/3/4
Fax: +91-80-28435935
Email:[email protected]
URL:-www.ibainternational.org
Temporary Staffing & Payroll of Planman HR
Indus Business Academy Page 4
Declaration
I hereby declare that project Titled “Temporary Staffing and Payroll of Planman
HR” is an original piece of research work carried out under the guidance and
supervision of Mrs. Rajeshwari Sahadev (Recruitment Manager HR of Planman HR)
and Prof. Suresh Chandra (Assistant Dean-Exam IBA). The information collected is
from genuine and authentic sources. The work has been submitted in particular
fulfillment of the academic requirement of our college Indus Business Academy.
Place: Bangalore Signature:……..……………….
Date: Chinmoy Mahapatra
PGDM-2012-2014
FPB1214/032
INDUS BUSINESS ACADEMY
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Indus Business Academy Page 5
ACKNOWLEDGEMENT
A Summer Internship Programme is a golden opportunity for learning and self-
development of a student. I consider myself very lucky and honored to have so many
wonderful people help me through in the completion of this project.
I wish to express my indebted gratitude and special thanks to "Mr. Suresh Kumar,
Karnataka Head, Planman HR Bangalore" who in spite of being extremely busy with
his duties, took time to hear and guide me and allowed me to carry out my industrial
project work at their esteemed organization.
A humble ‘Thank you’
I express my deepest thanks to Mrs. Rajeshwari Sahadev (External Guide), for taking
part in decision making and giving necessary advices and guidance whenever
required. I choose this moment to acknowledge their contribution gratefully.
It is my glowing feeling to place on record my best regards, deepest sense of
gratitude to Mr. Suresh & Mrs. Rajeshwari for their judicious and precious guidance
which were extremely valuable for my study both theoretically and practically.
I express my deepest thanks to Prof. Suresh Chandra (Internal Guide / Mentor) for
his guidance and support. He helped all the time whenever needed and gave the
right direction towards completion of the project.
Temporary Staffing & Payroll of Planman HR
Indus Business Academy Page 6
Table of Contents
Sl No. Topics Page No.
1 Abstract 7
2 Introduction 9
3 Industry Profile 13
4 Porter’s Five Force Model 16
5 Company Profile 19
6 Services Provided by Planman 20
7 History of Planman 26
8 Sector Wise Breakup of Planman 28
9 SWOT Analysis 30
10 Competitors Analysis 31
11 Organizational Structure of Planman 35
12 Analysis & Interpretation 36
13 Issues, Global & National Overview 38
14 Findings & Recommendations 41
15 Conclusion 47
16 Reference 49
17 Glossary 50
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Abstract
I interned with Planman HR Pvt Ltd, (Human Resource department). It is located in
Koramangala 4th Block, Bangalore and is a temp staffing company, involved in the
activities of Recruitment and Payroll.
The primary goal of doing this internship was to get a real-time insight into the
working of an organization. The major accomplishment for me during my tenure of
two months internship was recruiting a team Lead for Idea Cellular, who happens to
be one of our clients. This one was special in particular as even experienced
recruiters were facing difficulty in recruiting for the particular position.
The staffing industry today works in an exceedingly dynamic business environment,
perhaps the most transformational phase the industry has seen from the time of its
evolution. It no longer functions solely in the capacity of replacing absentee workers
with temporary ones, but has slowly emerged as a strategic partner for its clients by
providing an entire package of employment solutions and services.
The staffing industry has seen a huge swing towards recruiting professionals from
varied streams such as Finance, Sales, Engineering, Information Technology and
Management. While this trend provides myriad opportunities for growth, it has also
bought a set of unique challenges with it. Hence the growth challenges are customer
retention, serving new industries, applicant loyalty, soaring operational cost due to
disintegrated systems in usage, high percentage of manual effort involved in the
process of matching the right person with the right job there by prohibiting a quick
response to the customer for an order and integration of the business process across
geographies. These challenges needs to be addressed by a Go-To- Market solution
that provides a real-time visibility into opportunities and resources, finding, bringing
and retaining the best talent across the globe, managing clients, applications and
orders from a single source, fully integrated to manage both the front office and back
offices seamlessly and inculcates the best industry practices so to deliver the high
quality service thereby adding more value to the customers while reducing the costs
and maximizing profitability.
Organization Structure:
Mr. Suresh Kumar (Branch Head), he heads the Recruitment team and the
Operations / Payroll team.
Under Recruitment the senior most is Ms. Rajeshwari who is the team lead for the
recruitment team with six team members under her.
Under Operations / Payroll Ms. Shaila is the senior most team member with two more
team members.
The organizational environment was quite conducive for working and each member
worked with co-ordination and co-operation with one another.
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Indus Business Academy Page 8
The process being followed:
First Recruitment team lead will follow up with the client’s requirements and then the
requirements will be forwarded to the recruitment team, who will follow up with the
recruitment process. After the candidate has been shortlisted by the recruitment
team, the work of the retention executive starts, she is concerned with following up
the process starting from the candidate going for interview till final joining. After the
recruitment process is completed the work of Operations / Payroll team starts. They
are concerned with activities like issuing joining letter to the candidates, complying
with joining formalities, exit formalities and claims of the candidate once he / she
quits the organization and following up the salary process of candidates for the client
organization.
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Introduction
Staffing Management provides the all essential, tactics and processes for identifying,
sourcing, recruiting and retaining the human resources needed to support all
business activities both in the present and the future. It also includes managing
programs that are in compliance with equal employment opportunity laws and
regulations, as well as for succession planning and organizational exit. In addition
staffing management also includes matters focusing on careers and communications,
legal and regulatory issues, technology and outsourcing, budgeting and metrics,
staffing best practices and global staffing management issues.
Human Resource is a basic need for any work to be done.
“There is a great deal of difference between developing countries and developed
countries which seem to have roughly equal resources, so it is necessary to enquire
into the difference in human behaviors”.
The project report is all about Temporary Staffing and Payrolling process which is an
important part of any organization.
PGDM (Post Graduate Diploma in Management) course of IBA (Indus Business
Academy) requires students to undergo a SIP (Summer Internship Programme) with
an organization followed by a report assigned by the supervisor in the organization
and endorsed by the faculty advisor. I took this opportunity to do my internship with
Planman HR one of the leading Temp Staffing service providers in Bangalore and
around India.
Under the proper guidance of on-site supervisor / guide Mrs. Rajeshwari Sahadev, I
have conducted my study on “Temporary Staffing and Payroll” of Planman HR. My
faculty and Mentor Mr. Suresh Chandra, Assistant Dean (Examination) of Indus
Business Academy, also approved the topic and authorized me to prepare this report
as part of the fulfillment of internship requirement and gave me proper guidance and
assistance over time.
Temporary Staffing
Temporary Staffing refers to a situation where the employee is hired for a certain
period of time after which depending on his / her performance and at the discretion of
the employer he / she is taken on rolls of the company. Temporary employees are
sometimes called "temps." Temporary workers may work full-time or part-time,
depending on the individual case. In some instances, temporary workers receive
benefits (such as health insurance), but usually benefits are only given to permanent
employees.
A temporary work agency, temp agency or temporary staffing firm finds and retains
workers on behalf of other organizations for which they charge them a specific
amount. Other companies, in need of short-term workers, contract with the temporary
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Indus Business Academy Page 10
work agency to send temporary workers, or temps, on assignments to work at their
companies. Temporary employees are also used in work that has a cyclical nature,
requiring frequent adjustments to staffing levels.
Temporary Staffing highlights each applicant’s skills, talents and experience. Their
selection involves developing a list of qualified candidates, defining a selection
strategy, identifying qualified candidates, thoroughly evaluating qualified candidates
and selecting the most qualified and efficient candidates.
It is said if the right person is appointed at the right place and at the right time half the
work has been done. This project is an attempt to cover all the important points that
should be kept in mind while recruiting and selecting temporary employees. A
research has been conducted to identify the various issues related to recruitment and
selection of temporary employees and other vital information’s. The final objective of
the research being to reach at a conclusion as to why in some cases recruitment is
not hundred percent successful, what are the various method used for recruiting the
candidates and on what basic the selections is done.
Planman HR has a well-articulated equal opportunity policy, which lays strong
emphasis on hiring of individuals irrespective of age, race, caste or gender, in
particular requirement of the client organization a noble practice in recruitment.
Why use temporary staffing services?
A large percentage of all business expenses are related to recruitment, hiring,
turnover, benefits and absenteeism. Temporary Staffing provides recruitment and
staffing solutions for temporary employees and other forms of flexible staffing, with
five ways to slash costs and optimize human resource ROI.
Absenteeism Savings - Clients pay only for the work that is performed by the
temporary employees.
Turnover and Recruitment Costs Savings - The employment agency manages all
employee recruitment and turnover activity.
"As Needed" Hiring - Clients use temporary staff during peak business periods,
eliminating high payroll expenditures during low business periods.
Overtime Savings - Clients can save on high overtime costs and maintain peak
production by having additional temporary employees working shorter hours and / or
during peak busy hours.
Training Cost Savings – The agency tests applicants’ knowledge, skills, personality
and can provide some job specific training, which is a great cost reduction for the
company.
What is temporary help?
The Temp Staffing Company hires temporary employees and assigns them to work
as part of a client's workforce for a particular / fixed duration of time. It is concerned
with maintaining the employer-employee relationship, and is responsible and
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obligated as the employer, throughout the employment period. A business agreement
is created with the client that sets out a service fee and includes a guarantee period
as client insurance.
Temporary to permanent employment
When a client conveys to the staffing company that a temporary employee
assignment may convert into a permanent employment with the company, the
agreement for this type of service is based on a combination of the length of the
temporary assignment and a permanent placement fee.
As an employment agency, the firm goes beyond expectations before, during
and after every placement to ensure a good fit.
The search process in employee recruitment can be lengthy and varies in its
complexity and scope. Based on a client's expectations and specifications, the
following steps are taken that should be performed by an employment agency
providing recruitment solutions on behalf of the client company:
Setting up meetings with prospective employees and hiring managers to understand
the recruitment and staffing needs.
Performing extensive research and networking.
Doing media and web advertising.
Performing assessments, evaluations and interviews with potential candidates.
Facilitating personality profiling to determine the correct fit for the individual and the
company.
Negotiating on behalf of clients and candidates.
Preparing and counseling candidates.
Scheduling and preparing clients and candidates for interviews.
Performing reference checks, and credit checks when required.
Ensuring continuous follow-through after a placement.
The firm may also provide temporary solutions on a project basis, for short-term
assignments, and payroll.
Project-based temporary staffing
When a firm has specialized projects, which are different from the core operational
activities, it is not wise to hire specialists on permanent contracts and to release them
after the project finishes. In such cases the staffing firm help’s businesses to develop
project-based staffing strategies and secure the most highly-qualified
employees. With its extensive resources and expert recruitment solutions, the
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agency can connect the firm with the people it needs to overcome the unique
challenges and make the business more successful.
Short-term temporary assignments
Staffing is one of the largest cost components of operations. The agency’s bottom
line depends on its ability to manage labor costs effectively. The companies that
overstaff with full-time employees to address peaks in operations will be operating at
reduced efficiency when workloads return to normal, resulting in higher labor costs,
increased costs per unit and lower profits. This is when the company needs
employees for short term production or other operations assignments, where Temp
staffing firms come in handy.
Payroll
In a company, payroll is the sum of all financial records of salaries for an employee,
wages, bonuses and deductions. It refers to the amount paid to employees for
services they provided during a certain period of time. Payroll plays a major role in a
company for several reasons.
Payroll is crucial because payroll and payroll taxes considerably affect the net
income of most companies and they are subject to laws and regulations. From an
ethics in business viewpoint payroll is a critical department as employees are
responsive to payroll errors and irregularities. Good employee morale requires the
payroll department to process and pay salaries timely and accurately. The primary
mission of the payroll department is to ensure that all employees are paid salaries /
wages accurately and timely with the correct withholdings and deductions, and to
ensure the withholdings and deductions are remitted in a timely manner. This
includes salary payments, tax withholdings and deductions.
Payrolling eliminates the paperwork, reporting, and administrative burden of human
resource management. For many small to medium-sized companies, these services
provide key managers the freedom to focus on those activities that are most critical
to the success of their businesses.
What is the Payroll process?
1. Meeting among the firms, current employer and future employer
2. Transfer of data required for signing of labor agreements
3. Termination of labor relations with the current employer
4. Preparation of the new labor agreements
5. Signing the labor agreements
6. Transfer of mobile equipment
7. Transfer of bonus package
8. Welcome briefing
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Industry Profile
What is a Temporary Staffing Company?
Temporary Staffing company employment refers to employment where people are
employed by a staffing agency, and then hired out to perform the work at (and under
the supervision of) the user company. There is no employment relationship between
the staffing agency employee and the user company, although there could be legal
obligations of the user company towards the staffing agency worker. The staffing
agency offers employees a fixed duration employment contract. The employment is
often called “temporary work”, “temping” or “temporary staffing”. The hiring firm pays
fees to the staffing company, and the staffing company pays the wages. Flexibility for
both employee and employer is a key feature of agency work.
Mandatory Features and Practices of Staffing Companies
1. Staffing Companies cannot charge employees for finding work
2. Staffing companies must adhere to all labor laws of the land e.g.:
3. Temporary Staffing Companies mandatorily covers each employee with all
statutory Employee benefits as is due to them and as per the statutes laid down in
India. For e.g. each employee is covered under Minimum Wages and in most cases
are paid wages at par with the prevalent market range for the specific job. Each
employee is paid PF and has ESIC coverage as laid down in the statutes.
4. As a mandatory practice each temporary staffing company generates and
distributes pay slips for each and every temp employee.
5. As a mandatory practice each temporary staffing company needs to run accurate
payroll system.
Best Practices of Staffing Companies
1. Cover the temp workers under additional Group Medical claim and personal
accident insurance coverage. This is over and above their coverage under ESIC.
2. Facilitates opening of Bank Accounts / Payroll Cards for the Temp Workers and
each Temp Worker is either paid salary through an account payee check or through
direct bank transfer into their accounts.
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3. Organize rewards and recognition programmes for their high performing temp
workers in consultation with the User Companies.
4. Providing temp workers with ongoing support to address their issues or concerns
around their employment.
5. Provide skill development opportunities to the temp workers in consultation with
the user companies.
Temporary staffing set to soar in India
Temporary staffing is fast emerging as a key hiring strategy for Indian companies and
the segment is poised for strong growth over the next few years.
Temporary staffing is fast emerging as a key hiring strategy for Indian companies.
Salaries for temporary jobs are fast catching up with that of permanent ones as more
organizations look to hire temporary staff. Not only have companies in India opened
up to temping as a concept they have started rewarding talent, skills and longevity.
The gap between average temporary and permanent salaries has narrowed over the
last few years.
The depression in 2008-09 did have an impact on the temp staffing industry, but it did
recover well clocking double digit growth year-on-year.
"Today skill is being rewarded well and companies do not mind going that extra mile
to ensure that they have the right talent at their disposal. With more and more
traditional sectors recognizing temping as a key people staffing strategy, the
trajectory is clearly in the direction of growth in hiring and salary increments".
Another interesting outcome is the evolution of sectors like healthcare, pharma and
more importantly telecom and energy that hire temp staff in large numbers.
Global Temporary Staffing Industry Size and Agency Revenue
The International Staffing Industry has been growing considerably over the last few
years.
The top 5 countries in terms of temporary worker base in Europe are UK, Germany,
France, Netherland and Italy.
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PORTERS FIVE FORCES IN THE TEMPING INDUSTRY
Temping is defined as hiring workers for a specified duration or on a project basis,
rather than recruiting them on a permanent basis. A 'temp' works for a client
company, but is on the payroll (rolls) of the staffing company.
Many big multinational companies are attracted to this solution because it reduces
the worry of candidate recruitment, cost of training, high salaries and retirement
benefits. This kind of a scenario is especially advantageous to the company if they
have short term requirement for a particular group of skilled people. Also this
situation saves them from paying salaries to staff that is currently on the bench.
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From an employee's perspective this industry is favorable since it allows the
unemployed to find the appropriate job for them, also it allows fresher’s to avoid
resume gaps and make a little money. Moreover a large percentage of the temp's
finally get recruited by their client company on the basis of their work.
1. Threat of new competition
Today, the organized Indian temping industry stretches across manufacturing,
consumer durables, retail and the automobile sector. Favorable conditions have
lowered the barrier of threat for new entrants thus attracting new entrants to this
industry.
Reasons:
i. Product differences are low since most of the companies give training to
the students based on the industry demand.
ii. Capital requirements for setting up a staffing company are low.
2. Threat of substitute products or services
The temping industry was born as a substitute for the actual hiring of employees.
Currently the threat of substitute products is high however with increasing economic
down trend and frequent market fluctuations, the threat of substitute products /
services is decreasing but at a very slow pace.
Reasons:
i. Actual recruitment of permanent employees is high.
ii. The temping industry cannot completely wipe out the organized sector.
iii. However it is a trend that is catching up slowly and steadily.
3. Bargaining power of customers (buyers)
In this case the customers are the large MNC's who opt for services from staffing
companies. Large companies do have the upper hand in case of the bargaining
power of customers.
Reasons:
i. Buyer volume is also high, since majority of the companies recruit temps
in large batches depending on the size of the project.
ii. The Product differences are low.
iii. The Brand identity is high.
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4. Bargaining power of suppliers
The suppliers in this case are the people that are hired by the staffing agency. Unlike
regular staffers who take the same monotonous route to work every day, meet the
same people and deal with the same problems day after day, temps have a different
job every six to eight months. They change offices, meet new co-workers, even have
a new boss ever so often. However they receive few or no worker benefits. Temps
are the first to be dumped in a recession / slowdown even though they are among the
first to be hired when there is an uptick in the economy. Also it depends on the
unemployment rate in the country. For a country having higher unemployment rate
the bargaining power of the suppliers will be even lower. Recently by government
policies the salary scale was improved for the temps, which can be viewed as a
positive step in improving their status. On the whole however the suppliers can be
seen to have less bargaining power with respect to the current scenario.
Reasons include:
i. The Differentiation of inputs is low.
ii. Presence of substitute inputs is high because majority of the companies
still go in for hiring of permanent employees.
iii. Supplier concentration is high.
iv. Importance of volume to supplier is low since the supplier in this case is
the unemployed citizens of India.
5. Intensity of competitive rivalry
Demand for temporary workers has been fueled by companies looking for greater
workforce flexibility, faced with fast-paced market changes, including changes in
consumer demands and shorter product life cycles. This has led to the growth of
quite a few companies like the Team Lease, Kelly Services, Manpower, Ma Foi,
Randstad, Planman HR etc in India. As of now the intensity of competitive rivalry is
low. The temporary staffing industry continued to clock double-digit growth, of up to
20 per cent in terms of salary hikes over the last five years, the 2008-09 recessions
being the only exception. The gap between average temporary and permanent
salaries has narrowed considerably.
Reasons Include:
i. Product differences are low since all the temps before recruitment by the
client organization are trained in the necessary technologies.
ii. Diversity of competitors is low since as of now only a handful of firms have
established themselves in this industry.
iii. Corporate stakes are high.
iv. The exit barriers are low.
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Planman HR Company Profile
About Planman HR
Founded in 1996 by world-renowned management Guru and Economist Professor
Arindam Chaudhari, Planman HR started its operations as an offshoot of 25 years of
research of the global economy undertaken by leading researchers and
academicians globally. Planman is a management consulting firm and hence, in all
its business interests incorporates extremely high levels of commitment.
Planman HR specializes in providing comprehensive and end-to-end HR consulting
service to its Clients. Clients are facilitated in meeting their manpower objectives and
also help in offering industry analysis on market trends, new HR initiatives and
competitive strategies which in turn help clients realize their growth plan. Its pan India
presence, with a team of more than 200 consultants are operating out of offices in
Delhi, Mumbai, Pune, Bangalore, Chennai, Hyderabad and Kolkata, giving it a strong
competitive advantage and helping its clients get enhanced multi-location service
delivery.
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Services provided by Planman HR
1. Search and Selection
Planman HR provides career-related consulting services across industries. It goes a
step forward to ensure that the person not only fits the stated job profile but is the
right ‘person fit’ for the organization keeping in mind the organization's work culture.
Its search methodology combined with other capabilities has given its search practice
a leadership position in the market place. One of its key business values is speed.
Each of its teams is led by a Vertical Heads having extensive industry experience
along with the core team of consultants and the support team of research associates.
Search Methodology
STAGE 1 -Define Objectives and Specifications
Study of the client's business environment and work culture.
Specifications from the client relating to the Job specification and
description.
STAGE 2 -Starting comprehensive search
Search is made on the basis of in-house as well as an external
database.
Mining internal databases and use of company’s widespread network
to reach the right candidate as per specifications.
Screening and evaluating the candidates.
Short listing a few candidates to give the client a liberty of choice.
Once the right candidate is reached it’s not only skill set but also
check for cultural fitment in line with the client’s needs.
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STAGE 3 -Interviews and feedback
Act as a facilitator between the client and the candidate and help
schedule interviews.
Follow up with the candidate as well as the company.
De briefing the candidate in the post interview stage.
STAGE 4 -Referral and Joining
Conducting reference checks for the selected candidates.
Assisting the client in salary negotiations, if required.
2. HR Outsourcing
The magnitude of business operational complexities has never been as intense as
what is witness today and this situation is all the more aggravated when it comes to
human capital, which is giving nightmares to HR departments of nearly each and
every company.
The continuous effort of identifying, attracting and screening potential employees
didn’t really exist 10 years ago. Nowadays, with a rich supply of job seekers beating
down HR’s doors, the dilemma is how to separate the best prospects from the noisy
pack – a tremendously time consuming burden on a company’s hiring resources. The
prevalent situation has led to the concept of ‘Temporary Staffing’ (commonly known
as temp staffing). It is now used by the clients to optimize the staffing costs
substantially.
Planman’s innovative staffing and HR resources solutions are tailored to enable
organizations meet the challenges of today's fast changing business environment. Its
highly skilled consultants are well versed with particular industry sectors, enabling
them to have a thorough understanding of the assignments.
Clients are helped by sourcing staff, sometimes at a very short notice. They are
helped further by solving co-employment issues and providing the administrative
management of temporary employees, including HR management, payroll and
benefits administration. Also if a client decides to engage the temporary on a
permanent basis, Planman has the conversion scheme.
Its focus is on raising productivity through improved quality, efficiency as well as cost-
reduction, thus enabling the customer to concentrate on its core business activities.
Planman partners with customers to source the requisite personnel for
the manpower staffing requirements.
The personnel are brought on board on rolls of Planman HR.
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Transfer of the newly recruited personnel on Planman’s roll and thus
Planman takes the complete responsibility of servicing the payroll and
other benefits.
The customer identifies and transfers the existing set of employees
onto Planman payrolls through its transfer of employee’s procedure.
Continuous servicing and processing of the personnel’s payrolls and
other allied HR activities.
Temporary Staffing Solutions
Planman’s innovative staffing solutions are tailored to enable
organizations meet the challenges of today’s fast changing business
environment.
Planman works closely with clients to identify, engage, train and retain
successful people that organizations would need to create success
stories.
Its focus is on raising productivity through improved quality, efficiency
as well as cost-reduction, thus enabling the customer to concentrate
on its core business activities.
Planman caters to various industries–from Banking, Hospitality,
Telecommunications, Healthcare, BPO’s to KPO’s, FMCG’s and IT
recruitments.
Planman HR specializes in alleviating its client’s valuable corporate
resources by providing the staffing solution and allows the firm to
focus on its core business.
Recruitment Capability
Strategy
Working together with its clients, Planman evaluates the situation and determines a
search strategy for finding the best candidate. An important aspect to this process is
a clear understanding of the client’s culture, the position, responsibilities and
necessary qualifications needed to do justice to the position. Once the profile is
developed, Planman defines its search strategy, including target sectors, companies
as well as levels which result in finding the best person for the job.
Candidate Identification and Assessment
Planman conducts preliminary research for developing an initial candidate list. It
contacts, meets, assesses and validates a short list of potential candidates through
telephonic and personal interviews. The team then prepares a confidential candidate
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assessment report, which is then presented to the client for review. When the client is
ready to proceed on the list, the team assists with coordinating the interviews as well
as taking and incorporating regular feedback.
Search Completion, follow up and hand holding
Planman consults with its clients to review top candidates and support the selection
process. It frequently provides support in the negotiations between the client and
candidate. Even after the position is filled, it conducts ongoing follow-up with both
client and candidate to ensure success of the hired executive.
Performance Management
Goal setting and performance appraisal system
Employee performance Monitoring and feedback management
Incentive and benefits planning and administration
Payroll, Leave, Statutory compliance and compensation Administration
Leave and attendance administration
Payroll and salary administration
PF, ESI, Gratuity and employee Health Insurances
Expense reimbursements and allowance management
3. Training and Development
Top performing organizations are in a constant need to build highly motivated and a
self-directed team of professionals. Planman Consulting provide a stack of training
solutions that can help the client organization build these competencies.
It achieves this through specific behavioral and functional training interventions. Its
training programs offer value by helping individuals apply concepts to complex
business situations, hence increasing productivity and efficiencies at work.
Planman Consulting helps individuals align themselves to the organization’s goals
and acquire skills to augment their effectiveness, thus improving bottom lines and
enhancing their career.
Planman’s team of trainers is a prominent mix of academicians, industry experts and
widely experienced ‘Facilitators’ who provide its clients with cutting edge services
and solutions.
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4. HR Consulting and Advisory
In today’s world, only technology and capital do not provide a competitive edge. The
next frontier of competitive advantage is Talent and People. Planman helps
organizations develop, re-design and deploy HR systems and processes.
It helps its clients to:
Align HR with business strategy
Evaluate and implement technology to simplify HR processes
Identify skill gap
Improve productivity through effective Performance Management
Systems
Attract and retain key talent by developing appropriate reward
systems
Drive growth using incentive plans
Determine compensation of critical staff using ‘Position Specific Salary
Benchmarking’
Develop / design HR policies
5. Manpower Planning
Planman ascertains the peoples capability required to deliver business goals. Its
model takes into account business environment, competition, growth plans and cost
optimization.
It assists its clients to re-deploy, fill specific skill gaps and manage exits thus
enhance productivity.
Manpower Planning Framework
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6. Performance Management
The business environment today is more complex than ever. While human resource
professionals clearly understand the importance of optimal performance
management, they often face significant internal obstacles.
Regularly tracking progress against performance goals and objectives also provides
the opportunity to recognize and reward employees for performance and exceptional
effort, contributing to job satisfaction and productivity. Employees want to feel
successful, to do well at their job and feel they are making a valuable contribution. In
order to ensure this happens, employees need a clear understanding of individual
goals and how they fit into the larger organization.
Planman works with the clients to develop customized solutions as to enhance
employee productivity and deliver business goals. It delivers end to end customized
solutions: defining performance metrics, developing goal setting process, review and
feedback mechanisms.
7. Compensation and Benefits
Planman takes a total rewards approach to Compensation and Benefits combining
monetary and non - monetary aspects while providing customized solutions to its
clients.
Its compensation solutions are built around key business drivers as to reward
employee performance which spurs business growth.
Planman’s compensation plans are designed to differentiate performance and
reinforce desirable employee behaviors. Its expertise in incentive / bonus plan
designing helps the client enhance employee performance. Its solutions are focused
on keeping a low fixed cost base yet using compensation as a tool to drive
performance and enhance productivity.
It also undertakes position specific salary benchmarking which helps its clients
decide compensation for critical positions.
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History of Planman HR
Founded in 1996 by renowned economist Prof. Arindam Chaudhuri, Planman
Consulting started its operations as an offshoot of 25 years of research of the global
economy undertaken by leading researchers & academicians at IIPM.
Planman is a management consulting firm and hence, in all its business interests,
Planman incorporates an extremely high level of consulting commitment for its
clients. Planman attempts to improve dramatically the process performance of global
corporations through its consulting enterprise.
IIPM is one of the leading and most respected business schools in India. Live case
studies and industry examples of IIPM and Planman have been noted and honored
at diverse institutions and organizations. The value that IIPM and Planman commit to
bring to corporations is that of thrilling change and dynamic vision; and these
programmes are a furtherance of such commitment.
HR CONSULTING and ADVISORY
Planman HR enables organizations realize HR strategies more concretely by aligning
HR processes to Business Strategies thus making HR strategic. The new focus of
Competitive Business edge is on two points: Talent and People. Planman HR helps
its clients identify and address critical talent issues, drive higher levels of
performance and ensuring retention strategically and ensure a higher employee
engagement thus higher HR effectiveness.
Planman’s innovative Search and Selection, Staffing and HR resource management
solutions are tailored to enable organizations meet the challenges of today's fast
changing business environment. Its consultants are highly skilled and well versed in
particular industry sectors enabling them to have a thorough understanding of the
assignments. It helps clients by sourcing staff, sometimes at a very short notice. It
helps them further by solving co-employment issues and providing the administrative
management of temporary employees, including HR management, payroll and
benefits administration.
TRAINING and DEVELOPMENT CONSULTING
It provides a stack of training solutions that can help organization build
competencies. It is achieved through specific behavioral and functional training
interventions. Its training programs offer value by helping individuals apply concepts
to complex business situations, hence increasing productivity and efficiencies at
work. Its team of trainers is a prominent mix of academicians, industry experts and
widely experienced ‘Facilitators ‘who provide its clients with cutting edge services
and solutions.
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EXECUTIVE DEVELOPMENT PROGRAMS
Planman HR conducts regular EDPs (Executive Development Programs) for its
clients and the larger corporate management community in various aspects of
Business and Management. These EDPs are regularly conducted by IIPM professors
along with some of the best known professors from the top B-Schools from across
the globe as a part of their Global Outreach Program of IIPM. Live case studies and
industry examples and insights provided by IIPM and Planman consultants in these
forums and workshops have been noted and appreciated by attendees from diverse
organizations. The value that IIPM and Planman HR EDPs bring, deliver the
commitment to initiate thrilling changes and inculcate a dynamic vision to the
participants and their organizations.
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Sector wise Breakup
Retail
Seventymm Services Pvt Ltd
Media
HT Media Ltd
MAA Television Network Ltd
IT
IBM India Pvt Ltd
Ascendas
Gherzi Eastern Ltd
Education
Merck Limited India
Consulting
Deloitte
Food Industry
Danisco
Dominos
Health Care
Health Staff of Eastern Province
Consumer Goods
Best World Business Links
Real Estate
ACL
Emaar MGF
Logistics
Shekar Logistics Pvt Ltd
Banking
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ICICI Home Finance
Internet Broadband
Tikona Digital Network
Sify Technologies
FMCG
ICI India Ltd
Telecom
TATA Communications
Reliance Telecom
IDEA Cellular Ltd
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SWOT Analysis of Planman HR
Strength
Tools to improve human resources activities (e.g., interview guide and
training manual)
Experienced workforce dedicated to mission. Employees feel “part of the
team”
Experienced, resourceful, dedicated workforce
Strong community partnerships / collaboration
Continuous Quality Improvement promotes teamwork
Proactive management team
A holistic practice orientation
Weakness
Lack of professional identification, or identity crisis
A lack of preparation to manage the stress of our work
Diminished Resources–Increased Consumer Demand
Failure to communicate formally and informally, both cross-functionally and
within departments
No continual evaluation and updating of human resources practices and
policies
Lack of accountability of managers and employees to achieve clear and
measurable performance levels
Opportunity
Availability of advanced technologies to foster more effective human
resources activities
Availability of information about best practices in human resources in the
consulting world
Leadership training for possible advancement
Promote teamwork across divisions
Identify / tap into staffs hidden strengths
Threat
Other organizations may attract employees and business away
Staff turnover
Fewer people willing to work in the temp staffing industry
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Competitors Analysis
1. ABC Consultants
ABC is considered the pioneer of organized recruitment services in India. With a
presence of over 40 years in the field, ABC’s placement of executive talent is second
to none. They focus mainly on middle and senior management needs and recruit
across industry segments for both MNCs as well as Indian companies. Areas of
expertise include Automobile, Consumer Services, Financial Services, R&D,
Pharmaceutical, and Media among others.
ABC Consultants – Building Careers…Building Organizations is their bottom line
2. Manpower
MANPOWER Services India Private Limited is a 100% subsidiary of Manpower Inc.
USA. It places people in permanent positions, temporary positions, contract jobs and
volume hire services for India. Recognizing that every industry is different and has
specific needs, Manpower has expertise in manufacturing, infrastructure, healthcare,
technology and consumer services to provide clients with value added recruiting
solutions.
Manpower – Welcome to a world of opportunities
3. Kelly services
Kelly is credited with founding the staffing industry in 1946. It has maintained its
position as a leader since. Recognizing that people are its key resource, Kelly invests
heavily in them. Providing in-depth solutions across all sectors, Kelly serves clients
around the globe as well as in India for both permanent and temporary positions.
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Kelly – founders of the staffing industry
4. Ma foi Randstad
Ma Foi is a part of Randstad, the world’s second largest HR services company, and
has over 20 years of experience in Human Resource Management and Consulting.
Understanding that human capital is a very valuable asset, they identify the best
possible candidates and connect them with their clients. Other than staffing and HR
services, Ma Foi also focuses on payroll outsourcing, back office recruiting, corporate
training and content writing.
Ma foi Randstad – providing HR solutions
5. Adecco
Adecco is India’s fastest growing HR company. It provides end-to-end HR solutions
focusing on executive recruitment and temporary staffing services. Apart from the
80,000 plus professionals that it has placed at client sites, it also has an in-house
team of 800 specialists to customize HR solutions. The sectors covered are IT and
IT-enabled services, Telecom, Media, Consumer Services and Financial Services.
Adecco – end-to-end HR solutions
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6. TVA Allegis
Allegis is the US’ largest staffing firm. After acquiring TVA Infotech in India, TVA
Allegis has now emerged as the forerunner in the field of recruitment process
outsourcing (RPO). They provide RPO services across industry verticals and flexible
solutions to suit varying customer needs. TVA is there with the clients from the start
of the hiring process to the end where quality people are recruited and trained for the
project.
TVA Allegis – managing human capital
7. Genius Consultants Ltd.
Genius Consultants was started primarily as a Recruitment Consulting Organization
but has grown to enter other areas such as Temporary Staffing, Permanent Staffing,
Payroll Processing, Background Screening and Investigation and Compliance
Management. It is aimed at being a one-stop shop for all the problems a client may
have. Genius has placed around 55,000 middle and senior level executives in sixteen
countries. They also manage the payroll for 18,000 employees and have done
34,000 background checks.
Genius Consultants Ltd. – total staffing solutions
8. A.F.Ferguson & Co.
A.F.Ferguson & Co. provides specialist management consultancy services in various
sectors. They also have a wealth of Chartered Accountants within and using these
resources, provide services to a large domestic and international network.
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A.F.Ferguson & Co. – specialist management consultancy services
9. HR-One Management Consultants (P) Ltd.
HR-One is India’s first CRISIL rated HR Company. It focuses on the entire gamut of
HR services starting from talent search, temporary staffing, training and HR
consulting. With a team of 200 HR specialists from all verticals of industry, HR One
has expanded its services bringing in a larger pool of clients ranging from Fortune
500 companies to entrepreneurs.
HR-One Management Consultants (P) Ltd. – India’s first CRISIL rated HR Company
10. Planman HR
Planman Consulting is India’s largest multi-interest consulting service. With people
as its core strength, Planman’s work force includes individuals who have developed
core competencies across different industries. This enables them to directly add
value to specific clients. The sectors it covers includes IT, Knowledge Outsourcing,
Global Strategy and Investment Consulting, HR and Financial Consulting.
Planman Consulting – a multi-interest consulting service
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Organizational Structure of Planman HR
The organizational structure adopted by Planman HR is quite suited keeping in mind
the industry it serves. There is a clear line of authority and distribution of work flow.
This helps employees to know as in what needs to be done by them, and what is
expected of them. This setup also does-not put a lot of pressure on a particular
individual, rather it focuses on distributing the work among every one more or less
equally. Hence the organizational structure adopted by Planman HR best suits its
functioning and the industry it serves.
Karnataka Head
(Branch Head)
Mr. Suresh Kumar
Recruitment Team Operations /
Admin / Payroll
Team
(Recruitment Head)
Mrs. Rajeshwari
Sahadev
(Operations Head)
Mrs. Shaila
Mrs. Mahalakshmi
Mr. Raj Mohammed
Mr. Rajanna
Mr. Shriram
Mr. Vijay Kumar
Mr. Harish
Mr. Ashfak
(Retention Executive)
Mrs. Veena
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Analysis and Interpretation
There is no doubt that the world of work is rapidly changing. As part of an
organization, HRM must be equipped to deal with the effects of the changing world of
work. This means understanding the implications of globalization, technology
changes, workforce diversity, changing skill requirements, continuous improvement
initiatives, contingent workforce, decentralized work sites and employee involvement
are the issue for confront. It is a big challenge for the HRM department to support the
organization by providing the best personnel for the suitable position in shortest
possible time.
Starting with getting the requirements list till final planning, recruitment and selection
for them is a great task. Moreover selecting and attracting the suitable candidates in
time is a challenge.
The cost of recruitment is significant. So, proper planning and putting those plans into
action is the task that require more focus and improvement. Equal opportunity and
sourcing is also a vital part.
Objectives of the Study
Broad Objective
To know overall about the company Planman HR and also to know each and every
part of the Temporary Staffing and Payroll process of the company.
Specific Objectives
1. To focus on major elements of Recruitment and Selection process of temporary
employees.
2. To focus on the process of Recruiting and selecting candidates.
3. To focus on the use of modern techniques.
Methodology
Source of Information
1. Primary The primary information was collected through face to face interview,
observation and participation in the recruitment and selection process.
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2. Secondary The secondary information was collected from websites and other
relevant sources.
Both primary and secondary data sources were used to generate this report. Primary
data sources are scheduled survey, informal discussion with professionals and
observation while working at different desks. The secondary data sources were
information from internet websites and relevant sources.
Scope of the research
The report deals with the recruitment and selection process in terms of theoretical
point of view and the practical use. The study will allow learning about the
recruitment and selection issues, importance, modern techniques and models used
to make it more efficient. The study will help to learn the practical procedures
followed by the leading organizations. Moreover the study will help to differentiate
between the practice and the theories that direct to realize how the organization can
improve their recruitment and selection process.
Limitations of the research
The main limitation of the study was the collection of information. Because most of
the information is confidential, so the company people didn’t want to disclose them.
Aim of the study
To analyze the present recruitment methodology of temporary employees in small
and big organizations, proposing modifications and improvements for the same.
Background of the study
Recruitment is the process of identifying and attracting a group of potential
candidates from outside the organization for employment. Once these candidates are
identified, the process of selecting appropriate employees for employment begins.
This means collecting information about the candidates from various sources,
measuring and evaluating information about these candidates, qualification, skill
requirement and experience (if applicable) for specified positions.
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Issues, Global and National Overview
Temporary staffing agencies provide solutions to their client's personnel problems by
providing a short-term work force that consists of skilled workers available at a
moment's notice. There are many factors that affect a staffing company's success,
including employee work ethics, the staffing company's reputation, ethical issues,
including competition, global and local political condition and the economy.
Issues relating to the Temp Staffing Industry
1. No-Shows: One of the most challenging aspects of running a temporary staffing agency is employees failing to arrive on the job site. Commonly referred to as "no-shows," this is the fastest way to lose a top client. No-shows are most common on short-term assignments that provide no opportunity for a permanent or long-term position. The key to minimizing no-shows is to build a strong team of employees that can be counted on, regardless of the length of the assignment.
2. Reputation: A temporary staffing company is only as good as the temporary employees it sends to its clients. Many agencies focus on volume rather than high quality employees. Unfortunately, bad news spreads rapidly and a few simple hiring mistakes can cause a major road block for future business growth. If a difficult employee creates a situation on a job site, prompt and professional attention to the situation is the best way to protect the staffing agency's reputation.
3. Ethics: Some clients will have unethical requests, such as not hiring minority or disabled employees. It is a staffing company's legal and ethical responsibility to meet all Equal Employment Opportunity requirements. These unfortunate and common requests are not only unethical, but also illegal. Other staffing companies may be willing to take the chance by hiding unethical practices. It is always best to leave these types of clients for the competition, regardless of the potential profits.
4. Competition: Areas that have a high concentration of potential clients also tend to have a large number of temporary staffing agencies. This type of competition can be fierce, and a common strategy many staffing agencies use is significant underbidding. While there may be the occasional client that feels negotiating a lower-than-standard fee is worthwhile due to volume, this practice should be avoided as it lowers the profit margins throughout the entire market over time. Setting minimum fees and standing by that price may cost a staffing company a few low paying clients. However, the clients that do pay a reasonable fee are the companies the staffing agency should strive to serve.
5. Economy: Many industries are greatly affected by fluctuation in the economy. An example of this is the construction industry, which is directly tied to the housing industry. When the economy is suffering, the demand for new homes declines. This has a trickle-down effect that will leave a temporary staffing agency that only works in construction with no assignments for their
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employees. Diversifying the staffing agency's specialties is the best way to protect the bottom line. With industry diversity, a staffing company can shift employees from a slow moving industry to one that actively requires a temporary workforce. For example, construction workers without available assignments due to lack of new home construction often can be placed in warehouse or manufacturing positions.
Staffing Companies: The Global Experience
Staffing companies globally support companies and workers in adapting to seasonal
changes in the economy. The increase in structural changes in recent years has
brought a new set of challenges to economies and labor markets.
Globalization, demographic evolution, unpredictability and complexity combined with
new attitudes to work have resulted in economies across the world experiencing
deep structural shifts. For labor markets, the consequences are severe: persistent
high level of unemployment (which hits young people disproportionately hard), the
need for new skills for new jobs, low occupational and geographic work mobility, a
risk of segmentation of labor markets, low labor market participation rates (especially
for women and older workers) and the need to reconcile diverse forms of labor
relations with decent working conditions. According to the report staffing companies
are well placed to enable adaptation to these structural changes. With its
international reach and specialized market knowledge, the sector facilitates
adaptation to change in labor markets that are becoming increasingly complex,
volatile and unpredictable.
Some of the key observations made in the study are:
Higher the agency work penetration rate, lower the unemployment rate.
ermanent contracts.
te to reducing undeclared work.
eople to enter and stay in labor markets. Agency
work is often their first opportunity to gain work experience.
.
Staffing Companies: The Indian Experience
In India, where the labor market is highly fragmented, organized employment (based
on formal, written employment contracts) has been stagnant for many years leaving
unorganized employment (without written employment contracts or undeclared)
jobless. By creating new, formal job opportunities each year, the temporary staffing
industry plays a key role in reducing both unemployment and undeclared work. For
the workers, the industry provides decent work, safe working conditions and a
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reassurance that they will be paid. The contract duration of a typical temp job in India
varies between 2 months to 18 months – this is very close to the global mean
duration of 3 months to 24 months.
In emerging markets such as India, where employability is a significant problem,
Temporary Staffing firms are serving a crucial role.
As the area of human resource management becomes more strategic and more
global, recruitment, especially of temporary employees is becoming more important
and critical to the organization. While most companies seem to have recognized this,
there are some that are lagging behind. As a consequence they are doing many
things that would make their management of human resources as effective as
possible. In doing so doing, some of the things that are being observed are:
1) The roles that the HR department and its HR professionals have traditionally
played are changing substantially;
2) The competencies required by the HR professionals to play these new roles are
also changing rapidly with dramatic implications for the current HR staff and leaders;
3) The HR professionals are working more closely, in partnership, with line
managers, employees, suppliers, representatives of labor unions, strategic partners,
members of community organizations and placement consulting firms in order to be
more effective in managing the firm’s human resources; and finally,
4) The structure of the HR department and the HR function are being reshaped in
order to better serve the various stakeholders of HR in order to make the
management of people and the organization more effective.
Objective of the study
1. Champion sustainable growth of the Staffing Industry
2. Provide an authoritative voice to the Staffing Industry
3. Establish quality standards for the Staffing Industry at large and a code of conduct
for the members
4. Increase visibility and enhance the image of the Staffing industry and strengthen
its representation
5. Promote Staffing as an effective enabler of socio-economic growth
6. Developing Staffing Industry as a choice of employment
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Findings and Recommendations
1. Fragmented Market Space
Indian staffing industry is very fragmented, clustered mainly around the metro
political cities and IT hubs leaving a large geographical landscape un-assed.
Recommendation
This is a disguise in boon as the fragmented market space provides an opportunity
for the staffing firms to grow by consolidating particularly in fragmented markets by
strategic acquisitions. Moreover, the process is accelerating as general staffing
companies are seeking a stronger foothold in the professional staffing markets in
order to achieve a more diversified service range and access to the more profitable
specialist segments.
2. Deregulation
The regulatory framework of labor market creates a significant influence on
the staffing market size and growth rates.
Recommendation
There is a direct relationship between the regulatory frameworks of labor markets
and staffing market size – more flexible labor markets lead to higher penetration
rates for the staffing industry.
3. Economic Environment
Demand for HR services is sensitive to changes in the level of economic
growth. In good times, when GDP expands, demand for temporary
employees increases. In a downturn, companies tend to reduce their quota of
temporary employees before permanent staff, resulting in lower revenues for
the staffing business, with a negative impact on profitability and the financial
position.
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Recommendation
Given the importance of the staffing industry, it is important that management at
country level is aware of economic developments in order to adapt the cost base to
revenue trends. Corporate and regional management need to maintain an active
dialogue so that capacity can be judged as and when necessary. Close monitoring of
monthly results and update forecasts ensures a rapid response to business
developments.
4. Client attraction and retention
The staffing firm’s business potential and long-term profitability depends on
attracting and retaining clients. Client satisfaction breeds loyalty and leads to
consecutive assignments. Failure to provide this is a business risk.
Recommendation
Staffing firms can conduct a local client satisfaction survey with management-defined
short-term targets. The results will help to draw up strategies and gear the services to
client needs. In addition staffing firms can also continue to review and improve the
delivery model.
5. External Talent attraction and retention
The success of staffing firms depends on their ability to attract and retain
external talent who possess the skills and the experience to meet client’s
staffing needs. With talent shortages in certain sectors and intensive
competition for skilled individuals, providing suitably qualified candidates is
both a challenge and a risk. The continued success of staffing business
depends on the ability of the staffing firm to offer attractive conditions to retain
colleagues.
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Recommendation
A key to retaining external talent is to offer consecutive assignments and competitive
wages. Staffing firms can continually evaluate and upgrade the supplied pool of
qualified people to keep up with changing client needs and emerging technologies.
6. Notion and Reality that the individual rules
The rapid rise of a new class of employees comprising essentially of young
people with an entirely new set of expectations and motivations when
combined with the talent shortage, has shifted the power from the employer to
the individual, resulting in the retention of talent becoming all the more
elusive. This significant role reversal has triggered considerable changes in
the way companies project themselves as employers. While strengthening
their brand equity, the companies have to emerge as an individual centric
management rather than a homogenous group management.
7. Streamlined Processes
Many staffing companies still use Excel spreadsheet and even handwritten
notes to manage central processes like recruiting, prospecting, matching
applicants to orders etc. Today’s staffing industry depends on the speed to
find top talent and fill job orders, using manual processes like these puts the
staffing firms at a risk of losing clients to the competition.
Recommendation
The staffing solution automates the time consuming aspects of staffing office
business processes such as client, applicant and order management so that the
employees of the staffing firm can focus on filling more job orders and better serving
the clients. It also streamlines the pay-to-bill process, improving efficiency and
reducing errors so that the staffing firms can increase cash flow. As a result
employees are empowered to work more efficiently and effectively to grow the
business.
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8. Efficient Order Management
Manual processes can be challenging for a single-office company. Yet for a
company that operates in multiple locations, manual processes can become
cumbersome. This can significantly inhibit the ability to fill job orders quickly
and, ultimately, grow the business.
Recommendation
The staffing solution provides a single source for managing and viewing job orders
and assignments, thus eliminating the need to search through stacks of handwritten
job orders and assignments to understand the pipeline or track down a recruiter to
get the status of an order.
9. Front to back Integration
Different systems create multiple versions of information that impede the
ability of a staffing firm to manage the business efficiently. Decentralized
information prevents the employees from having real time visibility into
available resources, open orders and client requests. And this in turn
prevents from having real time insight into the pipeline, cash flow and
business trends.
Recommendation
The staffing solution completely integrates the front and back-office systems to
provide a consistent, centralized data source for clients, applicants, orders, projects
and billing information. The firm’s employees can easily view and share the same
data directly from a web browser. By connecting employees throughout the
organization to a single source of information, efficiency can be increased
dramatically, reducing errors and eliminating redundancy.
10. Powerful Search and Match Capabilities
One of the most important tasks for a staffing firm is to find the best resource
for a job. Even with an ample pool of job orders and a top-notch pool of
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resources, staffing firms may not realize the full potential for profitability
unless they efficiently and effectively match the resource to the job profile.
Recommendation
The staffing front office solution delivers the extensive search and match capabilities
that make it easier to find the right person for any job based on skills, location,
availability and billing rate from a single labor pool. It not only increases the
operational efficiency but also reduces the risk of losing business to competitors.
11. Simplified Workforce Management
Good recruiting means finding, bringing on board, and retaining the best
talent. It means quickly identifying the right person for a job without paying
fees for skills that already exist in the system. This problem can be overcome
if the staffing firms can source across geographic areas.
Recommendation
The staffing solution provides the ability to the staffing firms to manage their pool of
employees, subcontractors and applicants in a single, centralized repository while
minimizing duplicate entries and non-fictional information. Thereby staffing firms can
easily track and update a resource’s skills and availability anywhere anytime to
enhance their sourcing process.
12. Scalable Architecture
Large clients are increasingly expecting the staffing solution providers to
manage all their staffing and human resource services needs to achieve
greater efficiencies, coat savings and quality of service. As growth in the
staffing industry today is being driven by new business models like single-
source partnering and vendor-on premise contracts, it becomes essential that
the staffing firms equip themselves to provide their clients with consistent,
high-quality service across states.
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Recommendation
The staffing solution not only provides the staffing firms with international expansion
capabilities but also supports the multinational client operations. It handles multiple
currencies, multiple languages, global payroll and billing functions and local
employment laws, so that staffing firms can execute on the international staffing
objectives effortlessly. It can also scale to support the staffing firm’s operations round
the world, with employees requiring only a simple web brouser to access the
information they need.
13. Proactive Relationship Management
Each day a staffing firm employee spends on an average about 40% to 60%
of their time at administrative tasks such as reminders and to-do lists. These
tasks are no doubt important to manage the client accounts, but they also
take the time away from developing deeper and more meaningful client
relationships.
Recommendation
The staffing solution streamlines the client administration process by using delivered
templates and empowering clients with online self-service, thereby allowing the
staffing firm employees to spend more time on the development of each client into a
more profitable, long term business partner.
14. Use of Technology for Staffing Industry
Staffing firms use technology mainly for optimizing costs and gaining strategic
outcomes such as enhanced service delivery.
On the other hand staffing companies must balance the desirable outcomes
with the challenging consequences of technology implementation such as
training costs and misalignments between software and strategy that can
threaten the bottom line
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Conclusion
Recruitment is an important issue for any organization. Recruitment and selection
allows an organization to access the vacancy and choose the best personnel who will
lead the organization in future. So the organization should give more emphasize on
selecting a person who can carry forwarded the organization in terms of
development, values and ethics. Mainly the precious resource for any organization is
their knowledge based efficient workers. The organizations should more cautious on
this issue to ensure the quality and ethics.
From the above discussion we can easily understand that Planman HR is one of the
top Temp Staffing Company of Bangalore and India. It covers the whole of India by
its wide spread network. Its primary aim is to provide temp staffing solution to needy
organizations. At this moment the company is in growing position. But the strategies
of the company will make the company “number one” Temp staffing company of
Bangalore and India.
We can see the Human resource practice, recruitment and selection process,
employee satisfaction and relations at Planman HR are a very developed and
effective one. As a company having PAN India presence, for making the process
more effective Planman HR should analyze the recruitment and selection process of
other multinational company of home and abroad. That can make Planman HR
perfect in recruiting people and the company will get efficient professionals, that will
increased the productivity as well as revenue.
The most important key source factor of Planman HR is its efficient human resource.
Its decisions are based on facts from market research and coverage survey. The
company also monitors it's competitor's activities and is proactive in marketing
decisions.
Temporary staffing is a nascent industry in India and is gaining acceptance very
rapidly. The benefits provided by it both to the companies and workforce are a lot
which are very helpful for a growing economy like India. The industry improves
efficiency of the system because organisations can focus on their core businesses
and takes care of the seasonal fluctuations. Companies are also accepting this
method of temporary staffing because it helps them get away with labour issues.
Temporary staffing seems to be a change for good but there are some challenges
ahead of the industry also. Changes are required in labour legislations to conform
them to contemporary economic changes. Employment of temporary employees in
core activities with lesser remuneration as compared to permanent employees
creates rift and must be controlled.
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Apart from this, there is a need for the principal employers to understand that
temporary staffing provides them staffing flexibility and should not view it as a means
to exploit labour which in the long run can affect the productivity and competitiveness
in today’s knowledge economy.
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Reference
https://en.wikipedia.org/wiki/Temporary_work
http://www.laborready.com/Temporary-Help
http://www.tpsgc-pwgsc.gc.ca/app-acq/sat-ths/index-eng.html
https://en.wikipedia.org/wiki/Permanent_employment
http://www.bie.org/?gclid=CK39ouXJr7gCFQtV4godWz8Aqw
http://www.unido.org/overview/employment/temporary-assignments.html
http://www.laurygroup.com/temp-p.php
https://en.wikipedia.org/wiki/Payroll
http://www.investopedia.com/terms/p/payroll.asp
http://www.wikihow.com/Process-Payroll
http://www.citehr.com/19360-payroll-processing-mis-reports.html
http://indianstaffingfederation.org/
http://www.staffingindustry.com/row/
Indian Staffing Industry Research 2012
http://www.planmanhr.com/
http://www.indianexpress.com/news/back-to-the-wall-indian-it-services-cos-step-up-
temporary-hiring/1125027/
http://www.indianexpress.com/news/temporary-staffing-set-to-soar-in-india/1018519/
http://computer.financialexpress.com/20090831/technologylife01.shtml
http://timesofindia.indiatimes.com/business/india-business/Temporary-staffing-fast-
emerging-as-a-key-hiring-strategy-for-Indian-companies/articleshow/14464640.cms
http://www.infosys.com/newsroom/events/Documents/staffing-industry-challenges.pdf
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Glossary
Temporary employee
A temporary employee is defined as an employee whose job only lasts for a limited
time or until the completion of a project.
'A permanent employee is guaranteed continuing work. They can stay in their job
until they decide to leave or their employer makes them redundant.
Some seasonal workers have long-term relationships with a particular employer and
return to the same job each season, and therefore may believe they have a
guarantee of continuing work. Nevertheless, employees in seasonal jobs are
classified as 'temporary' in the main survey outputs and in this paper because their
job does not provide continuous work around the year.
Temporary employment agency worker
A temporary employment agency worker is defined as a temporary worker who is
paid by, or through, a temporary employment agency and placed by this agency to
perform work at the premises of a third party customer enterprise, that is, someone
other than the business enterprise that pays their wage or salary.
Casual worker
A casual worker is defined as a temporary worker who only works when their
employer asks them to, on an as-needed basis, whose work is typically done in short
episodes. A casual worker may be asked to work a shift, for a few days or, less often,
for several weeks at a time. Casual workers do not have any guarantee of regular
ongoing work.
Fixed term worker
A fixed term worker is defined in the survey as a temporary employee who is hired
until a fixed date or until a project has been completed. This includes replacement
workers who are employees contracted to temporarily replace another employee who
is absent on leave.
Seasonal worker
A seasonal job is a job that only exists at certain times of the year, because the work
does not need to be done year round. Whether a job is seasonal is reasonably clear
cut in some industries (such as fruit picking or meat processing). In others, it can be
unclear. For example, people who are employed to work during school terms (and
are not paid at other times of the year) are technically doing seasonal work, but they
may not see themselves as seasonal workers. Classification within the Survey of
Working Life relied on self-definition.
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The basis on which seasonal workers are employed varies. They can be employed
on a casual basis (to work as required by the employer); hired to work continuously
until a certain date; or hired to work continuously until a project has been finished.
Knowing that someone works in a seasonal job does not fully describe their
employment relationship.