PowerShell for SharePoint - SharePoint Saturday Montréal 2014
SharePoint Saturday Boston - 7 SharePoint Success Factors
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The Seven Most Important Non Technical SharePoint Success Factors @rharbridge Presented By: Richard Harbridg
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Transcript of SharePoint Saturday Boston - 7 SharePoint Success Factors
The Seven Most Important Non Technical SharePoint Success Factors
rharbridge
Presented By Richard Harbridge
Who am I
I
Understanding the Non TechnicalIs necessary to avoid poorhellip
Shared Understanding of RequirementsNeedsKnowledge around Limitations of the Software
(When to use itWhen not to)Estimation of Effort and Schedule Accuracy
The Biggest ReasonsSharePoint Projects Fail
Our Goal Todayhellip
From Here To Here
What we will be talking abouthellip1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
Understanding the lsquoWhyrsquo and Making a Decision
SharePoint Saturday
Meet Joe
Hi
SharePoint Saturday
At Joersquos Companyhellip
SharePoint Saturday
Decision Makers donrsquot have Enough Information
SharePoint Saturday
The CFO needs to Reduce Costs
SharePoint Saturday
IT Services Struggles to Keep Up
SharePoint Saturday
People Are Having Trouble Finding What They Need
And
SharePoint Saturday
So Joe has an Idea
SharePoint Saturday
We can solve our problems with technology
SharePoint Saturday
Decision Makers donrsquot have Enough Information
What does Joe really know about his Companyrsquos needs
The CFO needs to Reduce Costs
IT Services Struggles to Keep Up
People Are Having Trouble Finding What They Need
SharePoint Saturday
Even if Joe understands the needs of his workplacehellip
SharePoint Saturday
Technology is never the whole solution
People
Process
Technology
SharePoint Saturday
Letrsquos say Joe does understand the needs of his organization
Whatrsquos Next
Research
SharePoint Saturday
Joe doesnrsquot really like researchhellipThis is boringhellip
SharePoint Saturday
So Joe decideshellip
Awesome Not as awesome
SharePoint Saturday
Since Everyone in Joersquos Company uses Microsoft Officehellip
SharePoint Saturday
SharePoint is the Perfect Fit
SharePoint Saturday
SharePoint Saturday
Map the needs of the organization to the right
technologyhellip
SharePoint Saturday
Perform in depth product comparisons and evaluations
Like this onehellip
Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive
This is important as Microsoft alone has a quite a fewhellip
bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL
SharePoint Saturday
Foundation
Standard
Enterprise
Even SharePoint has multiple options
2007
2010
Online
On Site
SharePoint Saturday
Itrsquos not just a feature to feature comparison
People
Process
Technology
SharePoint Saturday
So Joe does all that good research andhellip
SharePoint Saturday
SharePoint is a part of his overall Enterprise Technology Plan
The Outcome
Joe has made an educated and informed decision based on the businesses needs
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
Achieving Buy In and Setting Expectations
SharePoint Saturday
Before we beginhellip
SharePoint Saturday
Letrsquos Talk About Perceptions
SharePoint Saturday
SharePoint Saturday
People See Different Things
SharePoint Saturday
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honorbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
SharePoint Saturday
Joe is on a mission
SharePoint Saturday
Joe has to convince IT Services the CFO and Decision Makers
SharePoint Saturday
We are going to help Joe out with an exercise
Thanks
SharePoint Saturday
What is the most important thing to IT Services
COST OF OWNERSHIP
SharePoint Saturday
What are some ways we can convince IT Services
SharePoint Saturday
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
SharePoint Saturday
What is the most important thing to the CFO
NUMBERS
SharePoint Saturday
What are some ways we can convince the CFO
SharePoint Saturday
Lets Talk Numbers (CFOFinance)
The Biggest Point to Share is
SharePoint is worth the initial investment and ongoing costs
The Reality
It is a costly investment and costly on going expense
Money can be invested to always generate a return
You need to have measurement account for risk and have some expectation of return (quantifiable) that makes it worth the initial investmenton going costs
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
Who am I
I
Understanding the Non TechnicalIs necessary to avoid poorhellip
Shared Understanding of RequirementsNeedsKnowledge around Limitations of the Software
(When to use itWhen not to)Estimation of Effort and Schedule Accuracy
The Biggest ReasonsSharePoint Projects Fail
Our Goal Todayhellip
From Here To Here
What we will be talking abouthellip1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
Understanding the lsquoWhyrsquo and Making a Decision
SharePoint Saturday
Meet Joe
Hi
SharePoint Saturday
At Joersquos Companyhellip
SharePoint Saturday
Decision Makers donrsquot have Enough Information
SharePoint Saturday
The CFO needs to Reduce Costs
SharePoint Saturday
IT Services Struggles to Keep Up
SharePoint Saturday
People Are Having Trouble Finding What They Need
And
SharePoint Saturday
So Joe has an Idea
SharePoint Saturday
We can solve our problems with technology
SharePoint Saturday
Decision Makers donrsquot have Enough Information
What does Joe really know about his Companyrsquos needs
The CFO needs to Reduce Costs
IT Services Struggles to Keep Up
People Are Having Trouble Finding What They Need
SharePoint Saturday
Even if Joe understands the needs of his workplacehellip
SharePoint Saturday
Technology is never the whole solution
People
Process
Technology
SharePoint Saturday
Letrsquos say Joe does understand the needs of his organization
Whatrsquos Next
Research
SharePoint Saturday
Joe doesnrsquot really like researchhellipThis is boringhellip
SharePoint Saturday
So Joe decideshellip
Awesome Not as awesome
SharePoint Saturday
Since Everyone in Joersquos Company uses Microsoft Officehellip
SharePoint Saturday
SharePoint is the Perfect Fit
SharePoint Saturday
SharePoint Saturday
Map the needs of the organization to the right
technologyhellip
SharePoint Saturday
Perform in depth product comparisons and evaluations
Like this onehellip
Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive
This is important as Microsoft alone has a quite a fewhellip
bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL
SharePoint Saturday
Foundation
Standard
Enterprise
Even SharePoint has multiple options
2007
2010
Online
On Site
SharePoint Saturday
Itrsquos not just a feature to feature comparison
People
Process
Technology
SharePoint Saturday
So Joe does all that good research andhellip
SharePoint Saturday
SharePoint is a part of his overall Enterprise Technology Plan
The Outcome
Joe has made an educated and informed decision based on the businesses needs
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
Achieving Buy In and Setting Expectations
SharePoint Saturday
Before we beginhellip
SharePoint Saturday
Letrsquos Talk About Perceptions
SharePoint Saturday
SharePoint Saturday
People See Different Things
SharePoint Saturday
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honorbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
SharePoint Saturday
Joe is on a mission
SharePoint Saturday
Joe has to convince IT Services the CFO and Decision Makers
SharePoint Saturday
We are going to help Joe out with an exercise
Thanks
SharePoint Saturday
What is the most important thing to IT Services
COST OF OWNERSHIP
SharePoint Saturday
What are some ways we can convince IT Services
SharePoint Saturday
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
SharePoint Saturday
What is the most important thing to the CFO
NUMBERS
SharePoint Saturday
What are some ways we can convince the CFO
SharePoint Saturday
Lets Talk Numbers (CFOFinance)
The Biggest Point to Share is
SharePoint is worth the initial investment and ongoing costs
The Reality
It is a costly investment and costly on going expense
Money can be invested to always generate a return
You need to have measurement account for risk and have some expectation of return (quantifiable) that makes it worth the initial investmenton going costs
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
Understanding the Non TechnicalIs necessary to avoid poorhellip
Shared Understanding of RequirementsNeedsKnowledge around Limitations of the Software
(When to use itWhen not to)Estimation of Effort and Schedule Accuracy
The Biggest ReasonsSharePoint Projects Fail
Our Goal Todayhellip
From Here To Here
What we will be talking abouthellip1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
Understanding the lsquoWhyrsquo and Making a Decision
SharePoint Saturday
Meet Joe
Hi
SharePoint Saturday
At Joersquos Companyhellip
SharePoint Saturday
Decision Makers donrsquot have Enough Information
SharePoint Saturday
The CFO needs to Reduce Costs
SharePoint Saturday
IT Services Struggles to Keep Up
SharePoint Saturday
People Are Having Trouble Finding What They Need
And
SharePoint Saturday
So Joe has an Idea
SharePoint Saturday
We can solve our problems with technology
SharePoint Saturday
Decision Makers donrsquot have Enough Information
What does Joe really know about his Companyrsquos needs
The CFO needs to Reduce Costs
IT Services Struggles to Keep Up
People Are Having Trouble Finding What They Need
SharePoint Saturday
Even if Joe understands the needs of his workplacehellip
SharePoint Saturday
Technology is never the whole solution
People
Process
Technology
SharePoint Saturday
Letrsquos say Joe does understand the needs of his organization
Whatrsquos Next
Research
SharePoint Saturday
Joe doesnrsquot really like researchhellipThis is boringhellip
SharePoint Saturday
So Joe decideshellip
Awesome Not as awesome
SharePoint Saturday
Since Everyone in Joersquos Company uses Microsoft Officehellip
SharePoint Saturday
SharePoint is the Perfect Fit
SharePoint Saturday
SharePoint Saturday
Map the needs of the organization to the right
technologyhellip
SharePoint Saturday
Perform in depth product comparisons and evaluations
Like this onehellip
Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive
This is important as Microsoft alone has a quite a fewhellip
bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL
SharePoint Saturday
Foundation
Standard
Enterprise
Even SharePoint has multiple options
2007
2010
Online
On Site
SharePoint Saturday
Itrsquos not just a feature to feature comparison
People
Process
Technology
SharePoint Saturday
So Joe does all that good research andhellip
SharePoint Saturday
SharePoint is a part of his overall Enterprise Technology Plan
The Outcome
Joe has made an educated and informed decision based on the businesses needs
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
Achieving Buy In and Setting Expectations
SharePoint Saturday
Before we beginhellip
SharePoint Saturday
Letrsquos Talk About Perceptions
SharePoint Saturday
SharePoint Saturday
People See Different Things
SharePoint Saturday
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honorbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
SharePoint Saturday
Joe is on a mission
SharePoint Saturday
Joe has to convince IT Services the CFO and Decision Makers
SharePoint Saturday
We are going to help Joe out with an exercise
Thanks
SharePoint Saturday
What is the most important thing to IT Services
COST OF OWNERSHIP
SharePoint Saturday
What are some ways we can convince IT Services
SharePoint Saturday
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
SharePoint Saturday
What is the most important thing to the CFO
NUMBERS
SharePoint Saturday
What are some ways we can convince the CFO
SharePoint Saturday
Lets Talk Numbers (CFOFinance)
The Biggest Point to Share is
SharePoint is worth the initial investment and ongoing costs
The Reality
It is a costly investment and costly on going expense
Money can be invested to always generate a return
You need to have measurement account for risk and have some expectation of return (quantifiable) that makes it worth the initial investmenton going costs
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
Our Goal Todayhellip
From Here To Here
What we will be talking abouthellip1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
Understanding the lsquoWhyrsquo and Making a Decision
SharePoint Saturday
Meet Joe
Hi
SharePoint Saturday
At Joersquos Companyhellip
SharePoint Saturday
Decision Makers donrsquot have Enough Information
SharePoint Saturday
The CFO needs to Reduce Costs
SharePoint Saturday
IT Services Struggles to Keep Up
SharePoint Saturday
People Are Having Trouble Finding What They Need
And
SharePoint Saturday
So Joe has an Idea
SharePoint Saturday
We can solve our problems with technology
SharePoint Saturday
Decision Makers donrsquot have Enough Information
What does Joe really know about his Companyrsquos needs
The CFO needs to Reduce Costs
IT Services Struggles to Keep Up
People Are Having Trouble Finding What They Need
SharePoint Saturday
Even if Joe understands the needs of his workplacehellip
SharePoint Saturday
Technology is never the whole solution
People
Process
Technology
SharePoint Saturday
Letrsquos say Joe does understand the needs of his organization
Whatrsquos Next
Research
SharePoint Saturday
Joe doesnrsquot really like researchhellipThis is boringhellip
SharePoint Saturday
So Joe decideshellip
Awesome Not as awesome
SharePoint Saturday
Since Everyone in Joersquos Company uses Microsoft Officehellip
SharePoint Saturday
SharePoint is the Perfect Fit
SharePoint Saturday
SharePoint Saturday
Map the needs of the organization to the right
technologyhellip
SharePoint Saturday
Perform in depth product comparisons and evaluations
Like this onehellip
Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive
This is important as Microsoft alone has a quite a fewhellip
bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL
SharePoint Saturday
Foundation
Standard
Enterprise
Even SharePoint has multiple options
2007
2010
Online
On Site
SharePoint Saturday
Itrsquos not just a feature to feature comparison
People
Process
Technology
SharePoint Saturday
So Joe does all that good research andhellip
SharePoint Saturday
SharePoint is a part of his overall Enterprise Technology Plan
The Outcome
Joe has made an educated and informed decision based on the businesses needs
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
Achieving Buy In and Setting Expectations
SharePoint Saturday
Before we beginhellip
SharePoint Saturday
Letrsquos Talk About Perceptions
SharePoint Saturday
SharePoint Saturday
People See Different Things
SharePoint Saturday
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honorbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
SharePoint Saturday
Joe is on a mission
SharePoint Saturday
Joe has to convince IT Services the CFO and Decision Makers
SharePoint Saturday
We are going to help Joe out with an exercise
Thanks
SharePoint Saturday
What is the most important thing to IT Services
COST OF OWNERSHIP
SharePoint Saturday
What are some ways we can convince IT Services
SharePoint Saturday
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
SharePoint Saturday
What is the most important thing to the CFO
NUMBERS
SharePoint Saturday
What are some ways we can convince the CFO
SharePoint Saturday
Lets Talk Numbers (CFOFinance)
The Biggest Point to Share is
SharePoint is worth the initial investment and ongoing costs
The Reality
It is a costly investment and costly on going expense
Money can be invested to always generate a return
You need to have measurement account for risk and have some expectation of return (quantifiable) that makes it worth the initial investmenton going costs
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
What we will be talking abouthellip1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
Understanding the lsquoWhyrsquo and Making a Decision
SharePoint Saturday
Meet Joe
Hi
SharePoint Saturday
At Joersquos Companyhellip
SharePoint Saturday
Decision Makers donrsquot have Enough Information
SharePoint Saturday
The CFO needs to Reduce Costs
SharePoint Saturday
IT Services Struggles to Keep Up
SharePoint Saturday
People Are Having Trouble Finding What They Need
And
SharePoint Saturday
So Joe has an Idea
SharePoint Saturday
We can solve our problems with technology
SharePoint Saturday
Decision Makers donrsquot have Enough Information
What does Joe really know about his Companyrsquos needs
The CFO needs to Reduce Costs
IT Services Struggles to Keep Up
People Are Having Trouble Finding What They Need
SharePoint Saturday
Even if Joe understands the needs of his workplacehellip
SharePoint Saturday
Technology is never the whole solution
People
Process
Technology
SharePoint Saturday
Letrsquos say Joe does understand the needs of his organization
Whatrsquos Next
Research
SharePoint Saturday
Joe doesnrsquot really like researchhellipThis is boringhellip
SharePoint Saturday
So Joe decideshellip
Awesome Not as awesome
SharePoint Saturday
Since Everyone in Joersquos Company uses Microsoft Officehellip
SharePoint Saturday
SharePoint is the Perfect Fit
SharePoint Saturday
SharePoint Saturday
Map the needs of the organization to the right
technologyhellip
SharePoint Saturday
Perform in depth product comparisons and evaluations
Like this onehellip
Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive
This is important as Microsoft alone has a quite a fewhellip
bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL
SharePoint Saturday
Foundation
Standard
Enterprise
Even SharePoint has multiple options
2007
2010
Online
On Site
SharePoint Saturday
Itrsquos not just a feature to feature comparison
People
Process
Technology
SharePoint Saturday
So Joe does all that good research andhellip
SharePoint Saturday
SharePoint is a part of his overall Enterprise Technology Plan
The Outcome
Joe has made an educated and informed decision based on the businesses needs
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
Achieving Buy In and Setting Expectations
SharePoint Saturday
Before we beginhellip
SharePoint Saturday
Letrsquos Talk About Perceptions
SharePoint Saturday
SharePoint Saturday
People See Different Things
SharePoint Saturday
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honorbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
SharePoint Saturday
Joe is on a mission
SharePoint Saturday
Joe has to convince IT Services the CFO and Decision Makers
SharePoint Saturday
We are going to help Joe out with an exercise
Thanks
SharePoint Saturday
What is the most important thing to IT Services
COST OF OWNERSHIP
SharePoint Saturday
What are some ways we can convince IT Services
SharePoint Saturday
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
SharePoint Saturday
What is the most important thing to the CFO
NUMBERS
SharePoint Saturday
What are some ways we can convince the CFO
SharePoint Saturday
Lets Talk Numbers (CFOFinance)
The Biggest Point to Share is
SharePoint is worth the initial investment and ongoing costs
The Reality
It is a costly investment and costly on going expense
Money can be invested to always generate a return
You need to have measurement account for risk and have some expectation of return (quantifiable) that makes it worth the initial investmenton going costs
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
Understanding the lsquoWhyrsquo and Making a Decision
SharePoint Saturday
Meet Joe
Hi
SharePoint Saturday
At Joersquos Companyhellip
SharePoint Saturday
Decision Makers donrsquot have Enough Information
SharePoint Saturday
The CFO needs to Reduce Costs
SharePoint Saturday
IT Services Struggles to Keep Up
SharePoint Saturday
People Are Having Trouble Finding What They Need
And
SharePoint Saturday
So Joe has an Idea
SharePoint Saturday
We can solve our problems with technology
SharePoint Saturday
Decision Makers donrsquot have Enough Information
What does Joe really know about his Companyrsquos needs
The CFO needs to Reduce Costs
IT Services Struggles to Keep Up
People Are Having Trouble Finding What They Need
SharePoint Saturday
Even if Joe understands the needs of his workplacehellip
SharePoint Saturday
Technology is never the whole solution
People
Process
Technology
SharePoint Saturday
Letrsquos say Joe does understand the needs of his organization
Whatrsquos Next
Research
SharePoint Saturday
Joe doesnrsquot really like researchhellipThis is boringhellip
SharePoint Saturday
So Joe decideshellip
Awesome Not as awesome
SharePoint Saturday
Since Everyone in Joersquos Company uses Microsoft Officehellip
SharePoint Saturday
SharePoint is the Perfect Fit
SharePoint Saturday
SharePoint Saturday
Map the needs of the organization to the right
technologyhellip
SharePoint Saturday
Perform in depth product comparisons and evaluations
Like this onehellip
Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive
This is important as Microsoft alone has a quite a fewhellip
bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL
SharePoint Saturday
Foundation
Standard
Enterprise
Even SharePoint has multiple options
2007
2010
Online
On Site
SharePoint Saturday
Itrsquos not just a feature to feature comparison
People
Process
Technology
SharePoint Saturday
So Joe does all that good research andhellip
SharePoint Saturday
SharePoint is a part of his overall Enterprise Technology Plan
The Outcome
Joe has made an educated and informed decision based on the businesses needs
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
Achieving Buy In and Setting Expectations
SharePoint Saturday
Before we beginhellip
SharePoint Saturday
Letrsquos Talk About Perceptions
SharePoint Saturday
SharePoint Saturday
People See Different Things
SharePoint Saturday
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honorbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
SharePoint Saturday
Joe is on a mission
SharePoint Saturday
Joe has to convince IT Services the CFO and Decision Makers
SharePoint Saturday
We are going to help Joe out with an exercise
Thanks
SharePoint Saturday
What is the most important thing to IT Services
COST OF OWNERSHIP
SharePoint Saturday
What are some ways we can convince IT Services
SharePoint Saturday
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
SharePoint Saturday
What is the most important thing to the CFO
NUMBERS
SharePoint Saturday
What are some ways we can convince the CFO
SharePoint Saturday
Lets Talk Numbers (CFOFinance)
The Biggest Point to Share is
SharePoint is worth the initial investment and ongoing costs
The Reality
It is a costly investment and costly on going expense
Money can be invested to always generate a return
You need to have measurement account for risk and have some expectation of return (quantifiable) that makes it worth the initial investmenton going costs
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Meet Joe
Hi
SharePoint Saturday
At Joersquos Companyhellip
SharePoint Saturday
Decision Makers donrsquot have Enough Information
SharePoint Saturday
The CFO needs to Reduce Costs
SharePoint Saturday
IT Services Struggles to Keep Up
SharePoint Saturday
People Are Having Trouble Finding What They Need
And
SharePoint Saturday
So Joe has an Idea
SharePoint Saturday
We can solve our problems with technology
SharePoint Saturday
Decision Makers donrsquot have Enough Information
What does Joe really know about his Companyrsquos needs
The CFO needs to Reduce Costs
IT Services Struggles to Keep Up
People Are Having Trouble Finding What They Need
SharePoint Saturday
Even if Joe understands the needs of his workplacehellip
SharePoint Saturday
Technology is never the whole solution
People
Process
Technology
SharePoint Saturday
Letrsquos say Joe does understand the needs of his organization
Whatrsquos Next
Research
SharePoint Saturday
Joe doesnrsquot really like researchhellipThis is boringhellip
SharePoint Saturday
So Joe decideshellip
Awesome Not as awesome
SharePoint Saturday
Since Everyone in Joersquos Company uses Microsoft Officehellip
SharePoint Saturday
SharePoint is the Perfect Fit
SharePoint Saturday
SharePoint Saturday
Map the needs of the organization to the right
technologyhellip
SharePoint Saturday
Perform in depth product comparisons and evaluations
Like this onehellip
Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive
This is important as Microsoft alone has a quite a fewhellip
bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL
SharePoint Saturday
Foundation
Standard
Enterprise
Even SharePoint has multiple options
2007
2010
Online
On Site
SharePoint Saturday
Itrsquos not just a feature to feature comparison
People
Process
Technology
SharePoint Saturday
So Joe does all that good research andhellip
SharePoint Saturday
SharePoint is a part of his overall Enterprise Technology Plan
The Outcome
Joe has made an educated and informed decision based on the businesses needs
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
Achieving Buy In and Setting Expectations
SharePoint Saturday
Before we beginhellip
SharePoint Saturday
Letrsquos Talk About Perceptions
SharePoint Saturday
SharePoint Saturday
People See Different Things
SharePoint Saturday
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honorbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
SharePoint Saturday
Joe is on a mission
SharePoint Saturday
Joe has to convince IT Services the CFO and Decision Makers
SharePoint Saturday
We are going to help Joe out with an exercise
Thanks
SharePoint Saturday
What is the most important thing to IT Services
COST OF OWNERSHIP
SharePoint Saturday
What are some ways we can convince IT Services
SharePoint Saturday
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
SharePoint Saturday
What is the most important thing to the CFO
NUMBERS
SharePoint Saturday
What are some ways we can convince the CFO
SharePoint Saturday
Lets Talk Numbers (CFOFinance)
The Biggest Point to Share is
SharePoint is worth the initial investment and ongoing costs
The Reality
It is a costly investment and costly on going expense
Money can be invested to always generate a return
You need to have measurement account for risk and have some expectation of return (quantifiable) that makes it worth the initial investmenton going costs
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
At Joersquos Companyhellip
SharePoint Saturday
Decision Makers donrsquot have Enough Information
SharePoint Saturday
The CFO needs to Reduce Costs
SharePoint Saturday
IT Services Struggles to Keep Up
SharePoint Saturday
People Are Having Trouble Finding What They Need
And
SharePoint Saturday
So Joe has an Idea
SharePoint Saturday
We can solve our problems with technology
SharePoint Saturday
Decision Makers donrsquot have Enough Information
What does Joe really know about his Companyrsquos needs
The CFO needs to Reduce Costs
IT Services Struggles to Keep Up
People Are Having Trouble Finding What They Need
SharePoint Saturday
Even if Joe understands the needs of his workplacehellip
SharePoint Saturday
Technology is never the whole solution
People
Process
Technology
SharePoint Saturday
Letrsquos say Joe does understand the needs of his organization
Whatrsquos Next
Research
SharePoint Saturday
Joe doesnrsquot really like researchhellipThis is boringhellip
SharePoint Saturday
So Joe decideshellip
Awesome Not as awesome
SharePoint Saturday
Since Everyone in Joersquos Company uses Microsoft Officehellip
SharePoint Saturday
SharePoint is the Perfect Fit
SharePoint Saturday
SharePoint Saturday
Map the needs of the organization to the right
technologyhellip
SharePoint Saturday
Perform in depth product comparisons and evaluations
Like this onehellip
Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive
This is important as Microsoft alone has a quite a fewhellip
bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL
SharePoint Saturday
Foundation
Standard
Enterprise
Even SharePoint has multiple options
2007
2010
Online
On Site
SharePoint Saturday
Itrsquos not just a feature to feature comparison
People
Process
Technology
SharePoint Saturday
So Joe does all that good research andhellip
SharePoint Saturday
SharePoint is a part of his overall Enterprise Technology Plan
The Outcome
Joe has made an educated and informed decision based on the businesses needs
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
Achieving Buy In and Setting Expectations
SharePoint Saturday
Before we beginhellip
SharePoint Saturday
Letrsquos Talk About Perceptions
SharePoint Saturday
SharePoint Saturday
People See Different Things
SharePoint Saturday
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honorbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
SharePoint Saturday
Joe is on a mission
SharePoint Saturday
Joe has to convince IT Services the CFO and Decision Makers
SharePoint Saturday
We are going to help Joe out with an exercise
Thanks
SharePoint Saturday
What is the most important thing to IT Services
COST OF OWNERSHIP
SharePoint Saturday
What are some ways we can convince IT Services
SharePoint Saturday
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
SharePoint Saturday
What is the most important thing to the CFO
NUMBERS
SharePoint Saturday
What are some ways we can convince the CFO
SharePoint Saturday
Lets Talk Numbers (CFOFinance)
The Biggest Point to Share is
SharePoint is worth the initial investment and ongoing costs
The Reality
It is a costly investment and costly on going expense
Money can be invested to always generate a return
You need to have measurement account for risk and have some expectation of return (quantifiable) that makes it worth the initial investmenton going costs
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Decision Makers donrsquot have Enough Information
SharePoint Saturday
The CFO needs to Reduce Costs
SharePoint Saturday
IT Services Struggles to Keep Up
SharePoint Saturday
People Are Having Trouble Finding What They Need
And
SharePoint Saturday
So Joe has an Idea
SharePoint Saturday
We can solve our problems with technology
SharePoint Saturday
Decision Makers donrsquot have Enough Information
What does Joe really know about his Companyrsquos needs
The CFO needs to Reduce Costs
IT Services Struggles to Keep Up
People Are Having Trouble Finding What They Need
SharePoint Saturday
Even if Joe understands the needs of his workplacehellip
SharePoint Saturday
Technology is never the whole solution
People
Process
Technology
SharePoint Saturday
Letrsquos say Joe does understand the needs of his organization
Whatrsquos Next
Research
SharePoint Saturday
Joe doesnrsquot really like researchhellipThis is boringhellip
SharePoint Saturday
So Joe decideshellip
Awesome Not as awesome
SharePoint Saturday
Since Everyone in Joersquos Company uses Microsoft Officehellip
SharePoint Saturday
SharePoint is the Perfect Fit
SharePoint Saturday
SharePoint Saturday
Map the needs of the organization to the right
technologyhellip
SharePoint Saturday
Perform in depth product comparisons and evaluations
Like this onehellip
Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive
This is important as Microsoft alone has a quite a fewhellip
bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL
SharePoint Saturday
Foundation
Standard
Enterprise
Even SharePoint has multiple options
2007
2010
Online
On Site
SharePoint Saturday
Itrsquos not just a feature to feature comparison
People
Process
Technology
SharePoint Saturday
So Joe does all that good research andhellip
SharePoint Saturday
SharePoint is a part of his overall Enterprise Technology Plan
The Outcome
Joe has made an educated and informed decision based on the businesses needs
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
Achieving Buy In and Setting Expectations
SharePoint Saturday
Before we beginhellip
SharePoint Saturday
Letrsquos Talk About Perceptions
SharePoint Saturday
SharePoint Saturday
People See Different Things
SharePoint Saturday
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honorbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
SharePoint Saturday
Joe is on a mission
SharePoint Saturday
Joe has to convince IT Services the CFO and Decision Makers
SharePoint Saturday
We are going to help Joe out with an exercise
Thanks
SharePoint Saturday
What is the most important thing to IT Services
COST OF OWNERSHIP
SharePoint Saturday
What are some ways we can convince IT Services
SharePoint Saturday
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
SharePoint Saturday
What is the most important thing to the CFO
NUMBERS
SharePoint Saturday
What are some ways we can convince the CFO
SharePoint Saturday
Lets Talk Numbers (CFOFinance)
The Biggest Point to Share is
SharePoint is worth the initial investment and ongoing costs
The Reality
It is a costly investment and costly on going expense
Money can be invested to always generate a return
You need to have measurement account for risk and have some expectation of return (quantifiable) that makes it worth the initial investmenton going costs
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
The CFO needs to Reduce Costs
SharePoint Saturday
IT Services Struggles to Keep Up
SharePoint Saturday
People Are Having Trouble Finding What They Need
And
SharePoint Saturday
So Joe has an Idea
SharePoint Saturday
We can solve our problems with technology
SharePoint Saturday
Decision Makers donrsquot have Enough Information
What does Joe really know about his Companyrsquos needs
The CFO needs to Reduce Costs
IT Services Struggles to Keep Up
People Are Having Trouble Finding What They Need
SharePoint Saturday
Even if Joe understands the needs of his workplacehellip
SharePoint Saturday
Technology is never the whole solution
People
Process
Technology
SharePoint Saturday
Letrsquos say Joe does understand the needs of his organization
Whatrsquos Next
Research
SharePoint Saturday
Joe doesnrsquot really like researchhellipThis is boringhellip
SharePoint Saturday
So Joe decideshellip
Awesome Not as awesome
SharePoint Saturday
Since Everyone in Joersquos Company uses Microsoft Officehellip
SharePoint Saturday
SharePoint is the Perfect Fit
SharePoint Saturday
SharePoint Saturday
Map the needs of the organization to the right
technologyhellip
SharePoint Saturday
Perform in depth product comparisons and evaluations
Like this onehellip
Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive
This is important as Microsoft alone has a quite a fewhellip
bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL
SharePoint Saturday
Foundation
Standard
Enterprise
Even SharePoint has multiple options
2007
2010
Online
On Site
SharePoint Saturday
Itrsquos not just a feature to feature comparison
People
Process
Technology
SharePoint Saturday
So Joe does all that good research andhellip
SharePoint Saturday
SharePoint is a part of his overall Enterprise Technology Plan
The Outcome
Joe has made an educated and informed decision based on the businesses needs
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
Achieving Buy In and Setting Expectations
SharePoint Saturday
Before we beginhellip
SharePoint Saturday
Letrsquos Talk About Perceptions
SharePoint Saturday
SharePoint Saturday
People See Different Things
SharePoint Saturday
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honorbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
SharePoint Saturday
Joe is on a mission
SharePoint Saturday
Joe has to convince IT Services the CFO and Decision Makers
SharePoint Saturday
We are going to help Joe out with an exercise
Thanks
SharePoint Saturday
What is the most important thing to IT Services
COST OF OWNERSHIP
SharePoint Saturday
What are some ways we can convince IT Services
SharePoint Saturday
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
SharePoint Saturday
What is the most important thing to the CFO
NUMBERS
SharePoint Saturday
What are some ways we can convince the CFO
SharePoint Saturday
Lets Talk Numbers (CFOFinance)
The Biggest Point to Share is
SharePoint is worth the initial investment and ongoing costs
The Reality
It is a costly investment and costly on going expense
Money can be invested to always generate a return
You need to have measurement account for risk and have some expectation of return (quantifiable) that makes it worth the initial investmenton going costs
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
IT Services Struggles to Keep Up
SharePoint Saturday
People Are Having Trouble Finding What They Need
And
SharePoint Saturday
So Joe has an Idea
SharePoint Saturday
We can solve our problems with technology
SharePoint Saturday
Decision Makers donrsquot have Enough Information
What does Joe really know about his Companyrsquos needs
The CFO needs to Reduce Costs
IT Services Struggles to Keep Up
People Are Having Trouble Finding What They Need
SharePoint Saturday
Even if Joe understands the needs of his workplacehellip
SharePoint Saturday
Technology is never the whole solution
People
Process
Technology
SharePoint Saturday
Letrsquos say Joe does understand the needs of his organization
Whatrsquos Next
Research
SharePoint Saturday
Joe doesnrsquot really like researchhellipThis is boringhellip
SharePoint Saturday
So Joe decideshellip
Awesome Not as awesome
SharePoint Saturday
Since Everyone in Joersquos Company uses Microsoft Officehellip
SharePoint Saturday
SharePoint is the Perfect Fit
SharePoint Saturday
SharePoint Saturday
Map the needs of the organization to the right
technologyhellip
SharePoint Saturday
Perform in depth product comparisons and evaluations
Like this onehellip
Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive
This is important as Microsoft alone has a quite a fewhellip
bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL
SharePoint Saturday
Foundation
Standard
Enterprise
Even SharePoint has multiple options
2007
2010
Online
On Site
SharePoint Saturday
Itrsquos not just a feature to feature comparison
People
Process
Technology
SharePoint Saturday
So Joe does all that good research andhellip
SharePoint Saturday
SharePoint is a part of his overall Enterprise Technology Plan
The Outcome
Joe has made an educated and informed decision based on the businesses needs
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
Achieving Buy In and Setting Expectations
SharePoint Saturday
Before we beginhellip
SharePoint Saturday
Letrsquos Talk About Perceptions
SharePoint Saturday
SharePoint Saturday
People See Different Things
SharePoint Saturday
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honorbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
SharePoint Saturday
Joe is on a mission
SharePoint Saturday
Joe has to convince IT Services the CFO and Decision Makers
SharePoint Saturday
We are going to help Joe out with an exercise
Thanks
SharePoint Saturday
What is the most important thing to IT Services
COST OF OWNERSHIP
SharePoint Saturday
What are some ways we can convince IT Services
SharePoint Saturday
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
SharePoint Saturday
What is the most important thing to the CFO
NUMBERS
SharePoint Saturday
What are some ways we can convince the CFO
SharePoint Saturday
Lets Talk Numbers (CFOFinance)
The Biggest Point to Share is
SharePoint is worth the initial investment and ongoing costs
The Reality
It is a costly investment and costly on going expense
Money can be invested to always generate a return
You need to have measurement account for risk and have some expectation of return (quantifiable) that makes it worth the initial investmenton going costs
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
People Are Having Trouble Finding What They Need
And
SharePoint Saturday
So Joe has an Idea
SharePoint Saturday
We can solve our problems with technology
SharePoint Saturday
Decision Makers donrsquot have Enough Information
What does Joe really know about his Companyrsquos needs
The CFO needs to Reduce Costs
IT Services Struggles to Keep Up
People Are Having Trouble Finding What They Need
SharePoint Saturday
Even if Joe understands the needs of his workplacehellip
SharePoint Saturday
Technology is never the whole solution
People
Process
Technology
SharePoint Saturday
Letrsquos say Joe does understand the needs of his organization
Whatrsquos Next
Research
SharePoint Saturday
Joe doesnrsquot really like researchhellipThis is boringhellip
SharePoint Saturday
So Joe decideshellip
Awesome Not as awesome
SharePoint Saturday
Since Everyone in Joersquos Company uses Microsoft Officehellip
SharePoint Saturday
SharePoint is the Perfect Fit
SharePoint Saturday
SharePoint Saturday
Map the needs of the organization to the right
technologyhellip
SharePoint Saturday
Perform in depth product comparisons and evaluations
Like this onehellip
Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive
This is important as Microsoft alone has a quite a fewhellip
bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL
SharePoint Saturday
Foundation
Standard
Enterprise
Even SharePoint has multiple options
2007
2010
Online
On Site
SharePoint Saturday
Itrsquos not just a feature to feature comparison
People
Process
Technology
SharePoint Saturday
So Joe does all that good research andhellip
SharePoint Saturday
SharePoint is a part of his overall Enterprise Technology Plan
The Outcome
Joe has made an educated and informed decision based on the businesses needs
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
Achieving Buy In and Setting Expectations
SharePoint Saturday
Before we beginhellip
SharePoint Saturday
Letrsquos Talk About Perceptions
SharePoint Saturday
SharePoint Saturday
People See Different Things
SharePoint Saturday
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honorbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
SharePoint Saturday
Joe is on a mission
SharePoint Saturday
Joe has to convince IT Services the CFO and Decision Makers
SharePoint Saturday
We are going to help Joe out with an exercise
Thanks
SharePoint Saturday
What is the most important thing to IT Services
COST OF OWNERSHIP
SharePoint Saturday
What are some ways we can convince IT Services
SharePoint Saturday
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
SharePoint Saturday
What is the most important thing to the CFO
NUMBERS
SharePoint Saturday
What are some ways we can convince the CFO
SharePoint Saturday
Lets Talk Numbers (CFOFinance)
The Biggest Point to Share is
SharePoint is worth the initial investment and ongoing costs
The Reality
It is a costly investment and costly on going expense
Money can be invested to always generate a return
You need to have measurement account for risk and have some expectation of return (quantifiable) that makes it worth the initial investmenton going costs
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
So Joe has an Idea
SharePoint Saturday
We can solve our problems with technology
SharePoint Saturday
Decision Makers donrsquot have Enough Information
What does Joe really know about his Companyrsquos needs
The CFO needs to Reduce Costs
IT Services Struggles to Keep Up
People Are Having Trouble Finding What They Need
SharePoint Saturday
Even if Joe understands the needs of his workplacehellip
SharePoint Saturday
Technology is never the whole solution
People
Process
Technology
SharePoint Saturday
Letrsquos say Joe does understand the needs of his organization
Whatrsquos Next
Research
SharePoint Saturday
Joe doesnrsquot really like researchhellipThis is boringhellip
SharePoint Saturday
So Joe decideshellip
Awesome Not as awesome
SharePoint Saturday
Since Everyone in Joersquos Company uses Microsoft Officehellip
SharePoint Saturday
SharePoint is the Perfect Fit
SharePoint Saturday
SharePoint Saturday
Map the needs of the organization to the right
technologyhellip
SharePoint Saturday
Perform in depth product comparisons and evaluations
Like this onehellip
Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive
This is important as Microsoft alone has a quite a fewhellip
bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL
SharePoint Saturday
Foundation
Standard
Enterprise
Even SharePoint has multiple options
2007
2010
Online
On Site
SharePoint Saturday
Itrsquos not just a feature to feature comparison
People
Process
Technology
SharePoint Saturday
So Joe does all that good research andhellip
SharePoint Saturday
SharePoint is a part of his overall Enterprise Technology Plan
The Outcome
Joe has made an educated and informed decision based on the businesses needs
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
Achieving Buy In and Setting Expectations
SharePoint Saturday
Before we beginhellip
SharePoint Saturday
Letrsquos Talk About Perceptions
SharePoint Saturday
SharePoint Saturday
People See Different Things
SharePoint Saturday
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honorbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
SharePoint Saturday
Joe is on a mission
SharePoint Saturday
Joe has to convince IT Services the CFO and Decision Makers
SharePoint Saturday
We are going to help Joe out with an exercise
Thanks
SharePoint Saturday
What is the most important thing to IT Services
COST OF OWNERSHIP
SharePoint Saturday
What are some ways we can convince IT Services
SharePoint Saturday
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
SharePoint Saturday
What is the most important thing to the CFO
NUMBERS
SharePoint Saturday
What are some ways we can convince the CFO
SharePoint Saturday
Lets Talk Numbers (CFOFinance)
The Biggest Point to Share is
SharePoint is worth the initial investment and ongoing costs
The Reality
It is a costly investment and costly on going expense
Money can be invested to always generate a return
You need to have measurement account for risk and have some expectation of return (quantifiable) that makes it worth the initial investmenton going costs
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
We can solve our problems with technology
SharePoint Saturday
Decision Makers donrsquot have Enough Information
What does Joe really know about his Companyrsquos needs
The CFO needs to Reduce Costs
IT Services Struggles to Keep Up
People Are Having Trouble Finding What They Need
SharePoint Saturday
Even if Joe understands the needs of his workplacehellip
SharePoint Saturday
Technology is never the whole solution
People
Process
Technology
SharePoint Saturday
Letrsquos say Joe does understand the needs of his organization
Whatrsquos Next
Research
SharePoint Saturday
Joe doesnrsquot really like researchhellipThis is boringhellip
SharePoint Saturday
So Joe decideshellip
Awesome Not as awesome
SharePoint Saturday
Since Everyone in Joersquos Company uses Microsoft Officehellip
SharePoint Saturday
SharePoint is the Perfect Fit
SharePoint Saturday
SharePoint Saturday
Map the needs of the organization to the right
technologyhellip
SharePoint Saturday
Perform in depth product comparisons and evaluations
Like this onehellip
Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive
This is important as Microsoft alone has a quite a fewhellip
bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL
SharePoint Saturday
Foundation
Standard
Enterprise
Even SharePoint has multiple options
2007
2010
Online
On Site
SharePoint Saturday
Itrsquos not just a feature to feature comparison
People
Process
Technology
SharePoint Saturday
So Joe does all that good research andhellip
SharePoint Saturday
SharePoint is a part of his overall Enterprise Technology Plan
The Outcome
Joe has made an educated and informed decision based on the businesses needs
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
Achieving Buy In and Setting Expectations
SharePoint Saturday
Before we beginhellip
SharePoint Saturday
Letrsquos Talk About Perceptions
SharePoint Saturday
SharePoint Saturday
People See Different Things
SharePoint Saturday
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honorbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
SharePoint Saturday
Joe is on a mission
SharePoint Saturday
Joe has to convince IT Services the CFO and Decision Makers
SharePoint Saturday
We are going to help Joe out with an exercise
Thanks
SharePoint Saturday
What is the most important thing to IT Services
COST OF OWNERSHIP
SharePoint Saturday
What are some ways we can convince IT Services
SharePoint Saturday
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
SharePoint Saturday
What is the most important thing to the CFO
NUMBERS
SharePoint Saturday
What are some ways we can convince the CFO
SharePoint Saturday
Lets Talk Numbers (CFOFinance)
The Biggest Point to Share is
SharePoint is worth the initial investment and ongoing costs
The Reality
It is a costly investment and costly on going expense
Money can be invested to always generate a return
You need to have measurement account for risk and have some expectation of return (quantifiable) that makes it worth the initial investmenton going costs
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Decision Makers donrsquot have Enough Information
What does Joe really know about his Companyrsquos needs
The CFO needs to Reduce Costs
IT Services Struggles to Keep Up
People Are Having Trouble Finding What They Need
SharePoint Saturday
Even if Joe understands the needs of his workplacehellip
SharePoint Saturday
Technology is never the whole solution
People
Process
Technology
SharePoint Saturday
Letrsquos say Joe does understand the needs of his organization
Whatrsquos Next
Research
SharePoint Saturday
Joe doesnrsquot really like researchhellipThis is boringhellip
SharePoint Saturday
So Joe decideshellip
Awesome Not as awesome
SharePoint Saturday
Since Everyone in Joersquos Company uses Microsoft Officehellip
SharePoint Saturday
SharePoint is the Perfect Fit
SharePoint Saturday
SharePoint Saturday
Map the needs of the organization to the right
technologyhellip
SharePoint Saturday
Perform in depth product comparisons and evaluations
Like this onehellip
Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive
This is important as Microsoft alone has a quite a fewhellip
bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL
SharePoint Saturday
Foundation
Standard
Enterprise
Even SharePoint has multiple options
2007
2010
Online
On Site
SharePoint Saturday
Itrsquos not just a feature to feature comparison
People
Process
Technology
SharePoint Saturday
So Joe does all that good research andhellip
SharePoint Saturday
SharePoint is a part of his overall Enterprise Technology Plan
The Outcome
Joe has made an educated and informed decision based on the businesses needs
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
Achieving Buy In and Setting Expectations
SharePoint Saturday
Before we beginhellip
SharePoint Saturday
Letrsquos Talk About Perceptions
SharePoint Saturday
SharePoint Saturday
People See Different Things
SharePoint Saturday
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honorbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
SharePoint Saturday
Joe is on a mission
SharePoint Saturday
Joe has to convince IT Services the CFO and Decision Makers
SharePoint Saturday
We are going to help Joe out with an exercise
Thanks
SharePoint Saturday
What is the most important thing to IT Services
COST OF OWNERSHIP
SharePoint Saturday
What are some ways we can convince IT Services
SharePoint Saturday
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
SharePoint Saturday
What is the most important thing to the CFO
NUMBERS
SharePoint Saturday
What are some ways we can convince the CFO
SharePoint Saturday
Lets Talk Numbers (CFOFinance)
The Biggest Point to Share is
SharePoint is worth the initial investment and ongoing costs
The Reality
It is a costly investment and costly on going expense
Money can be invested to always generate a return
You need to have measurement account for risk and have some expectation of return (quantifiable) that makes it worth the initial investmenton going costs
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
Decision Makers donrsquot have Enough Information
What does Joe really know about his Companyrsquos needs
The CFO needs to Reduce Costs
IT Services Struggles to Keep Up
People Are Having Trouble Finding What They Need
SharePoint Saturday
Even if Joe understands the needs of his workplacehellip
SharePoint Saturday
Technology is never the whole solution
People
Process
Technology
SharePoint Saturday
Letrsquos say Joe does understand the needs of his organization
Whatrsquos Next
Research
SharePoint Saturday
Joe doesnrsquot really like researchhellipThis is boringhellip
SharePoint Saturday
So Joe decideshellip
Awesome Not as awesome
SharePoint Saturday
Since Everyone in Joersquos Company uses Microsoft Officehellip
SharePoint Saturday
SharePoint is the Perfect Fit
SharePoint Saturday
SharePoint Saturday
Map the needs of the organization to the right
technologyhellip
SharePoint Saturday
Perform in depth product comparisons and evaluations
Like this onehellip
Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive
This is important as Microsoft alone has a quite a fewhellip
bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL
SharePoint Saturday
Foundation
Standard
Enterprise
Even SharePoint has multiple options
2007
2010
Online
On Site
SharePoint Saturday
Itrsquos not just a feature to feature comparison
People
Process
Technology
SharePoint Saturday
So Joe does all that good research andhellip
SharePoint Saturday
SharePoint is a part of his overall Enterprise Technology Plan
The Outcome
Joe has made an educated and informed decision based on the businesses needs
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
Achieving Buy In and Setting Expectations
SharePoint Saturday
Before we beginhellip
SharePoint Saturday
Letrsquos Talk About Perceptions
SharePoint Saturday
SharePoint Saturday
People See Different Things
SharePoint Saturday
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honorbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
SharePoint Saturday
Joe is on a mission
SharePoint Saturday
Joe has to convince IT Services the CFO and Decision Makers
SharePoint Saturday
We are going to help Joe out with an exercise
Thanks
SharePoint Saturday
What is the most important thing to IT Services
COST OF OWNERSHIP
SharePoint Saturday
What are some ways we can convince IT Services
SharePoint Saturday
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
SharePoint Saturday
What is the most important thing to the CFO
NUMBERS
SharePoint Saturday
What are some ways we can convince the CFO
SharePoint Saturday
Lets Talk Numbers (CFOFinance)
The Biggest Point to Share is
SharePoint is worth the initial investment and ongoing costs
The Reality
It is a costly investment and costly on going expense
Money can be invested to always generate a return
You need to have measurement account for risk and have some expectation of return (quantifiable) that makes it worth the initial investmenton going costs
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Even if Joe understands the needs of his workplacehellip
SharePoint Saturday
Technology is never the whole solution
People
Process
Technology
SharePoint Saturday
Letrsquos say Joe does understand the needs of his organization
Whatrsquos Next
Research
SharePoint Saturday
Joe doesnrsquot really like researchhellipThis is boringhellip
SharePoint Saturday
So Joe decideshellip
Awesome Not as awesome
SharePoint Saturday
Since Everyone in Joersquos Company uses Microsoft Officehellip
SharePoint Saturday
SharePoint is the Perfect Fit
SharePoint Saturday
SharePoint Saturday
Map the needs of the organization to the right
technologyhellip
SharePoint Saturday
Perform in depth product comparisons and evaluations
Like this onehellip
Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive
This is important as Microsoft alone has a quite a fewhellip
bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL
SharePoint Saturday
Foundation
Standard
Enterprise
Even SharePoint has multiple options
2007
2010
Online
On Site
SharePoint Saturday
Itrsquos not just a feature to feature comparison
People
Process
Technology
SharePoint Saturday
So Joe does all that good research andhellip
SharePoint Saturday
SharePoint is a part of his overall Enterprise Technology Plan
The Outcome
Joe has made an educated and informed decision based on the businesses needs
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
Achieving Buy In and Setting Expectations
SharePoint Saturday
Before we beginhellip
SharePoint Saturday
Letrsquos Talk About Perceptions
SharePoint Saturday
SharePoint Saturday
People See Different Things
SharePoint Saturday
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honorbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
SharePoint Saturday
Joe is on a mission
SharePoint Saturday
Joe has to convince IT Services the CFO and Decision Makers
SharePoint Saturday
We are going to help Joe out with an exercise
Thanks
SharePoint Saturday
What is the most important thing to IT Services
COST OF OWNERSHIP
SharePoint Saturday
What are some ways we can convince IT Services
SharePoint Saturday
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
SharePoint Saturday
What is the most important thing to the CFO
NUMBERS
SharePoint Saturday
What are some ways we can convince the CFO
SharePoint Saturday
Lets Talk Numbers (CFOFinance)
The Biggest Point to Share is
SharePoint is worth the initial investment and ongoing costs
The Reality
It is a costly investment and costly on going expense
Money can be invested to always generate a return
You need to have measurement account for risk and have some expectation of return (quantifiable) that makes it worth the initial investmenton going costs
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Technology is never the whole solution
People
Process
Technology
SharePoint Saturday
Letrsquos say Joe does understand the needs of his organization
Whatrsquos Next
Research
SharePoint Saturday
Joe doesnrsquot really like researchhellipThis is boringhellip
SharePoint Saturday
So Joe decideshellip
Awesome Not as awesome
SharePoint Saturday
Since Everyone in Joersquos Company uses Microsoft Officehellip
SharePoint Saturday
SharePoint is the Perfect Fit
SharePoint Saturday
SharePoint Saturday
Map the needs of the organization to the right
technologyhellip
SharePoint Saturday
Perform in depth product comparisons and evaluations
Like this onehellip
Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive
This is important as Microsoft alone has a quite a fewhellip
bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL
SharePoint Saturday
Foundation
Standard
Enterprise
Even SharePoint has multiple options
2007
2010
Online
On Site
SharePoint Saturday
Itrsquos not just a feature to feature comparison
People
Process
Technology
SharePoint Saturday
So Joe does all that good research andhellip
SharePoint Saturday
SharePoint is a part of his overall Enterprise Technology Plan
The Outcome
Joe has made an educated and informed decision based on the businesses needs
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
Achieving Buy In and Setting Expectations
SharePoint Saturday
Before we beginhellip
SharePoint Saturday
Letrsquos Talk About Perceptions
SharePoint Saturday
SharePoint Saturday
People See Different Things
SharePoint Saturday
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honorbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
SharePoint Saturday
Joe is on a mission
SharePoint Saturday
Joe has to convince IT Services the CFO and Decision Makers
SharePoint Saturday
We are going to help Joe out with an exercise
Thanks
SharePoint Saturday
What is the most important thing to IT Services
COST OF OWNERSHIP
SharePoint Saturday
What are some ways we can convince IT Services
SharePoint Saturday
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
SharePoint Saturday
What is the most important thing to the CFO
NUMBERS
SharePoint Saturday
What are some ways we can convince the CFO
SharePoint Saturday
Lets Talk Numbers (CFOFinance)
The Biggest Point to Share is
SharePoint is worth the initial investment and ongoing costs
The Reality
It is a costly investment and costly on going expense
Money can be invested to always generate a return
You need to have measurement account for risk and have some expectation of return (quantifiable) that makes it worth the initial investmenton going costs
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Letrsquos say Joe does understand the needs of his organization
Whatrsquos Next
Research
SharePoint Saturday
Joe doesnrsquot really like researchhellipThis is boringhellip
SharePoint Saturday
So Joe decideshellip
Awesome Not as awesome
SharePoint Saturday
Since Everyone in Joersquos Company uses Microsoft Officehellip
SharePoint Saturday
SharePoint is the Perfect Fit
SharePoint Saturday
SharePoint Saturday
Map the needs of the organization to the right
technologyhellip
SharePoint Saturday
Perform in depth product comparisons and evaluations
Like this onehellip
Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive
This is important as Microsoft alone has a quite a fewhellip
bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL
SharePoint Saturday
Foundation
Standard
Enterprise
Even SharePoint has multiple options
2007
2010
Online
On Site
SharePoint Saturday
Itrsquos not just a feature to feature comparison
People
Process
Technology
SharePoint Saturday
So Joe does all that good research andhellip
SharePoint Saturday
SharePoint is a part of his overall Enterprise Technology Plan
The Outcome
Joe has made an educated and informed decision based on the businesses needs
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
Achieving Buy In and Setting Expectations
SharePoint Saturday
Before we beginhellip
SharePoint Saturday
Letrsquos Talk About Perceptions
SharePoint Saturday
SharePoint Saturday
People See Different Things
SharePoint Saturday
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honorbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
SharePoint Saturday
Joe is on a mission
SharePoint Saturday
Joe has to convince IT Services the CFO and Decision Makers
SharePoint Saturday
We are going to help Joe out with an exercise
Thanks
SharePoint Saturday
What is the most important thing to IT Services
COST OF OWNERSHIP
SharePoint Saturday
What are some ways we can convince IT Services
SharePoint Saturday
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
SharePoint Saturday
What is the most important thing to the CFO
NUMBERS
SharePoint Saturday
What are some ways we can convince the CFO
SharePoint Saturday
Lets Talk Numbers (CFOFinance)
The Biggest Point to Share is
SharePoint is worth the initial investment and ongoing costs
The Reality
It is a costly investment and costly on going expense
Money can be invested to always generate a return
You need to have measurement account for risk and have some expectation of return (quantifiable) that makes it worth the initial investmenton going costs
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
Research
SharePoint Saturday
Joe doesnrsquot really like researchhellipThis is boringhellip
SharePoint Saturday
So Joe decideshellip
Awesome Not as awesome
SharePoint Saturday
Since Everyone in Joersquos Company uses Microsoft Officehellip
SharePoint Saturday
SharePoint is the Perfect Fit
SharePoint Saturday
SharePoint Saturday
Map the needs of the organization to the right
technologyhellip
SharePoint Saturday
Perform in depth product comparisons and evaluations
Like this onehellip
Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive
This is important as Microsoft alone has a quite a fewhellip
bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL
SharePoint Saturday
Foundation
Standard
Enterprise
Even SharePoint has multiple options
2007
2010
Online
On Site
SharePoint Saturday
Itrsquos not just a feature to feature comparison
People
Process
Technology
SharePoint Saturday
So Joe does all that good research andhellip
SharePoint Saturday
SharePoint is a part of his overall Enterprise Technology Plan
The Outcome
Joe has made an educated and informed decision based on the businesses needs
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
Achieving Buy In and Setting Expectations
SharePoint Saturday
Before we beginhellip
SharePoint Saturday
Letrsquos Talk About Perceptions
SharePoint Saturday
SharePoint Saturday
People See Different Things
SharePoint Saturday
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honorbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
SharePoint Saturday
Joe is on a mission
SharePoint Saturday
Joe has to convince IT Services the CFO and Decision Makers
SharePoint Saturday
We are going to help Joe out with an exercise
Thanks
SharePoint Saturday
What is the most important thing to IT Services
COST OF OWNERSHIP
SharePoint Saturday
What are some ways we can convince IT Services
SharePoint Saturday
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
SharePoint Saturday
What is the most important thing to the CFO
NUMBERS
SharePoint Saturday
What are some ways we can convince the CFO
SharePoint Saturday
Lets Talk Numbers (CFOFinance)
The Biggest Point to Share is
SharePoint is worth the initial investment and ongoing costs
The Reality
It is a costly investment and costly on going expense
Money can be invested to always generate a return
You need to have measurement account for risk and have some expectation of return (quantifiable) that makes it worth the initial investmenton going costs
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Joe doesnrsquot really like researchhellipThis is boringhellip
SharePoint Saturday
So Joe decideshellip
Awesome Not as awesome
SharePoint Saturday
Since Everyone in Joersquos Company uses Microsoft Officehellip
SharePoint Saturday
SharePoint is the Perfect Fit
SharePoint Saturday
SharePoint Saturday
Map the needs of the organization to the right
technologyhellip
SharePoint Saturday
Perform in depth product comparisons and evaluations
Like this onehellip
Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive
This is important as Microsoft alone has a quite a fewhellip
bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL
SharePoint Saturday
Foundation
Standard
Enterprise
Even SharePoint has multiple options
2007
2010
Online
On Site
SharePoint Saturday
Itrsquos not just a feature to feature comparison
People
Process
Technology
SharePoint Saturday
So Joe does all that good research andhellip
SharePoint Saturday
SharePoint is a part of his overall Enterprise Technology Plan
The Outcome
Joe has made an educated and informed decision based on the businesses needs
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
Achieving Buy In and Setting Expectations
SharePoint Saturday
Before we beginhellip
SharePoint Saturday
Letrsquos Talk About Perceptions
SharePoint Saturday
SharePoint Saturday
People See Different Things
SharePoint Saturday
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honorbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
SharePoint Saturday
Joe is on a mission
SharePoint Saturday
Joe has to convince IT Services the CFO and Decision Makers
SharePoint Saturday
We are going to help Joe out with an exercise
Thanks
SharePoint Saturday
What is the most important thing to IT Services
COST OF OWNERSHIP
SharePoint Saturday
What are some ways we can convince IT Services
SharePoint Saturday
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
SharePoint Saturday
What is the most important thing to the CFO
NUMBERS
SharePoint Saturday
What are some ways we can convince the CFO
SharePoint Saturday
Lets Talk Numbers (CFOFinance)
The Biggest Point to Share is
SharePoint is worth the initial investment and ongoing costs
The Reality
It is a costly investment and costly on going expense
Money can be invested to always generate a return
You need to have measurement account for risk and have some expectation of return (quantifiable) that makes it worth the initial investmenton going costs
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
So Joe decideshellip
Awesome Not as awesome
SharePoint Saturday
Since Everyone in Joersquos Company uses Microsoft Officehellip
SharePoint Saturday
SharePoint is the Perfect Fit
SharePoint Saturday
SharePoint Saturday
Map the needs of the organization to the right
technologyhellip
SharePoint Saturday
Perform in depth product comparisons and evaluations
Like this onehellip
Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive
This is important as Microsoft alone has a quite a fewhellip
bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL
SharePoint Saturday
Foundation
Standard
Enterprise
Even SharePoint has multiple options
2007
2010
Online
On Site
SharePoint Saturday
Itrsquos not just a feature to feature comparison
People
Process
Technology
SharePoint Saturday
So Joe does all that good research andhellip
SharePoint Saturday
SharePoint is a part of his overall Enterprise Technology Plan
The Outcome
Joe has made an educated and informed decision based on the businesses needs
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
Achieving Buy In and Setting Expectations
SharePoint Saturday
Before we beginhellip
SharePoint Saturday
Letrsquos Talk About Perceptions
SharePoint Saturday
SharePoint Saturday
People See Different Things
SharePoint Saturday
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honorbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
SharePoint Saturday
Joe is on a mission
SharePoint Saturday
Joe has to convince IT Services the CFO and Decision Makers
SharePoint Saturday
We are going to help Joe out with an exercise
Thanks
SharePoint Saturday
What is the most important thing to IT Services
COST OF OWNERSHIP
SharePoint Saturday
What are some ways we can convince IT Services
SharePoint Saturday
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
SharePoint Saturday
What is the most important thing to the CFO
NUMBERS
SharePoint Saturday
What are some ways we can convince the CFO
SharePoint Saturday
Lets Talk Numbers (CFOFinance)
The Biggest Point to Share is
SharePoint is worth the initial investment and ongoing costs
The Reality
It is a costly investment and costly on going expense
Money can be invested to always generate a return
You need to have measurement account for risk and have some expectation of return (quantifiable) that makes it worth the initial investmenton going costs
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Since Everyone in Joersquos Company uses Microsoft Officehellip
SharePoint Saturday
SharePoint is the Perfect Fit
SharePoint Saturday
SharePoint Saturday
Map the needs of the organization to the right
technologyhellip
SharePoint Saturday
Perform in depth product comparisons and evaluations
Like this onehellip
Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive
This is important as Microsoft alone has a quite a fewhellip
bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL
SharePoint Saturday
Foundation
Standard
Enterprise
Even SharePoint has multiple options
2007
2010
Online
On Site
SharePoint Saturday
Itrsquos not just a feature to feature comparison
People
Process
Technology
SharePoint Saturday
So Joe does all that good research andhellip
SharePoint Saturday
SharePoint is a part of his overall Enterprise Technology Plan
The Outcome
Joe has made an educated and informed decision based on the businesses needs
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
Achieving Buy In and Setting Expectations
SharePoint Saturday
Before we beginhellip
SharePoint Saturday
Letrsquos Talk About Perceptions
SharePoint Saturday
SharePoint Saturday
People See Different Things
SharePoint Saturday
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honorbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
SharePoint Saturday
Joe is on a mission
SharePoint Saturday
Joe has to convince IT Services the CFO and Decision Makers
SharePoint Saturday
We are going to help Joe out with an exercise
Thanks
SharePoint Saturday
What is the most important thing to IT Services
COST OF OWNERSHIP
SharePoint Saturday
What are some ways we can convince IT Services
SharePoint Saturday
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
SharePoint Saturday
What is the most important thing to the CFO
NUMBERS
SharePoint Saturday
What are some ways we can convince the CFO
SharePoint Saturday
Lets Talk Numbers (CFOFinance)
The Biggest Point to Share is
SharePoint is worth the initial investment and ongoing costs
The Reality
It is a costly investment and costly on going expense
Money can be invested to always generate a return
You need to have measurement account for risk and have some expectation of return (quantifiable) that makes it worth the initial investmenton going costs
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
SharePoint is the Perfect Fit
SharePoint Saturday
SharePoint Saturday
Map the needs of the organization to the right
technologyhellip
SharePoint Saturday
Perform in depth product comparisons and evaluations
Like this onehellip
Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive
This is important as Microsoft alone has a quite a fewhellip
bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL
SharePoint Saturday
Foundation
Standard
Enterprise
Even SharePoint has multiple options
2007
2010
Online
On Site
SharePoint Saturday
Itrsquos not just a feature to feature comparison
People
Process
Technology
SharePoint Saturday
So Joe does all that good research andhellip
SharePoint Saturday
SharePoint is a part of his overall Enterprise Technology Plan
The Outcome
Joe has made an educated and informed decision based on the businesses needs
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
Achieving Buy In and Setting Expectations
SharePoint Saturday
Before we beginhellip
SharePoint Saturday
Letrsquos Talk About Perceptions
SharePoint Saturday
SharePoint Saturday
People See Different Things
SharePoint Saturday
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honorbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
SharePoint Saturday
Joe is on a mission
SharePoint Saturday
Joe has to convince IT Services the CFO and Decision Makers
SharePoint Saturday
We are going to help Joe out with an exercise
Thanks
SharePoint Saturday
What is the most important thing to IT Services
COST OF OWNERSHIP
SharePoint Saturday
What are some ways we can convince IT Services
SharePoint Saturday
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
SharePoint Saturday
What is the most important thing to the CFO
NUMBERS
SharePoint Saturday
What are some ways we can convince the CFO
SharePoint Saturday
Lets Talk Numbers (CFOFinance)
The Biggest Point to Share is
SharePoint is worth the initial investment and ongoing costs
The Reality
It is a costly investment and costly on going expense
Money can be invested to always generate a return
You need to have measurement account for risk and have some expectation of return (quantifiable) that makes it worth the initial investmenton going costs
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
SharePoint Saturday
Map the needs of the organization to the right
technologyhellip
SharePoint Saturday
Perform in depth product comparisons and evaluations
Like this onehellip
Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive
This is important as Microsoft alone has a quite a fewhellip
bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL
SharePoint Saturday
Foundation
Standard
Enterprise
Even SharePoint has multiple options
2007
2010
Online
On Site
SharePoint Saturday
Itrsquos not just a feature to feature comparison
People
Process
Technology
SharePoint Saturday
So Joe does all that good research andhellip
SharePoint Saturday
SharePoint is a part of his overall Enterprise Technology Plan
The Outcome
Joe has made an educated and informed decision based on the businesses needs
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
Achieving Buy In and Setting Expectations
SharePoint Saturday
Before we beginhellip
SharePoint Saturday
Letrsquos Talk About Perceptions
SharePoint Saturday
SharePoint Saturday
People See Different Things
SharePoint Saturday
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honorbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
SharePoint Saturday
Joe is on a mission
SharePoint Saturday
Joe has to convince IT Services the CFO and Decision Makers
SharePoint Saturday
We are going to help Joe out with an exercise
Thanks
SharePoint Saturday
What is the most important thing to IT Services
COST OF OWNERSHIP
SharePoint Saturday
What are some ways we can convince IT Services
SharePoint Saturday
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
SharePoint Saturday
What is the most important thing to the CFO
NUMBERS
SharePoint Saturday
What are some ways we can convince the CFO
SharePoint Saturday
Lets Talk Numbers (CFOFinance)
The Biggest Point to Share is
SharePoint is worth the initial investment and ongoing costs
The Reality
It is a costly investment and costly on going expense
Money can be invested to always generate a return
You need to have measurement account for risk and have some expectation of return (quantifiable) that makes it worth the initial investmenton going costs
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Map the needs of the organization to the right
technologyhellip
SharePoint Saturday
Perform in depth product comparisons and evaluations
Like this onehellip
Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive
This is important as Microsoft alone has a quite a fewhellip
bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL
SharePoint Saturday
Foundation
Standard
Enterprise
Even SharePoint has multiple options
2007
2010
Online
On Site
SharePoint Saturday
Itrsquos not just a feature to feature comparison
People
Process
Technology
SharePoint Saturday
So Joe does all that good research andhellip
SharePoint Saturday
SharePoint is a part of his overall Enterprise Technology Plan
The Outcome
Joe has made an educated and informed decision based on the businesses needs
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
Achieving Buy In and Setting Expectations
SharePoint Saturday
Before we beginhellip
SharePoint Saturday
Letrsquos Talk About Perceptions
SharePoint Saturday
SharePoint Saturday
People See Different Things
SharePoint Saturday
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honorbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
SharePoint Saturday
Joe is on a mission
SharePoint Saturday
Joe has to convince IT Services the CFO and Decision Makers
SharePoint Saturday
We are going to help Joe out with an exercise
Thanks
SharePoint Saturday
What is the most important thing to IT Services
COST OF OWNERSHIP
SharePoint Saturday
What are some ways we can convince IT Services
SharePoint Saturday
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
SharePoint Saturday
What is the most important thing to the CFO
NUMBERS
SharePoint Saturday
What are some ways we can convince the CFO
SharePoint Saturday
Lets Talk Numbers (CFOFinance)
The Biggest Point to Share is
SharePoint is worth the initial investment and ongoing costs
The Reality
It is a costly investment and costly on going expense
Money can be invested to always generate a return
You need to have measurement account for risk and have some expectation of return (quantifiable) that makes it worth the initial investmenton going costs
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Perform in depth product comparisons and evaluations
Like this onehellip
Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive
This is important as Microsoft alone has a quite a fewhellip
bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL
SharePoint Saturday
Foundation
Standard
Enterprise
Even SharePoint has multiple options
2007
2010
Online
On Site
SharePoint Saturday
Itrsquos not just a feature to feature comparison
People
Process
Technology
SharePoint Saturday
So Joe does all that good research andhellip
SharePoint Saturday
SharePoint is a part of his overall Enterprise Technology Plan
The Outcome
Joe has made an educated and informed decision based on the businesses needs
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
Achieving Buy In and Setting Expectations
SharePoint Saturday
Before we beginhellip
SharePoint Saturday
Letrsquos Talk About Perceptions
SharePoint Saturday
SharePoint Saturday
People See Different Things
SharePoint Saturday
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honorbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
SharePoint Saturday
Joe is on a mission
SharePoint Saturday
Joe has to convince IT Services the CFO and Decision Makers
SharePoint Saturday
We are going to help Joe out with an exercise
Thanks
SharePoint Saturday
What is the most important thing to IT Services
COST OF OWNERSHIP
SharePoint Saturday
What are some ways we can convince IT Services
SharePoint Saturday
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
SharePoint Saturday
What is the most important thing to the CFO
NUMBERS
SharePoint Saturday
What are some ways we can convince the CFO
SharePoint Saturday
Lets Talk Numbers (CFOFinance)
The Biggest Point to Share is
SharePoint is worth the initial investment and ongoing costs
The Reality
It is a costly investment and costly on going expense
Money can be invested to always generate a return
You need to have measurement account for risk and have some expectation of return (quantifiable) that makes it worth the initial investmenton going costs
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
Like this onehellip
Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive
This is important as Microsoft alone has a quite a fewhellip
bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL
SharePoint Saturday
Foundation
Standard
Enterprise
Even SharePoint has multiple options
2007
2010
Online
On Site
SharePoint Saturday
Itrsquos not just a feature to feature comparison
People
Process
Technology
SharePoint Saturday
So Joe does all that good research andhellip
SharePoint Saturday
SharePoint is a part of his overall Enterprise Technology Plan
The Outcome
Joe has made an educated and informed decision based on the businesses needs
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
Achieving Buy In and Setting Expectations
SharePoint Saturday
Before we beginhellip
SharePoint Saturday
Letrsquos Talk About Perceptions
SharePoint Saturday
SharePoint Saturday
People See Different Things
SharePoint Saturday
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honorbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
SharePoint Saturday
Joe is on a mission
SharePoint Saturday
Joe has to convince IT Services the CFO and Decision Makers
SharePoint Saturday
We are going to help Joe out with an exercise
Thanks
SharePoint Saturday
What is the most important thing to IT Services
COST OF OWNERSHIP
SharePoint Saturday
What are some ways we can convince IT Services
SharePoint Saturday
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
SharePoint Saturday
What is the most important thing to the CFO
NUMBERS
SharePoint Saturday
What are some ways we can convince the CFO
SharePoint Saturday
Lets Talk Numbers (CFOFinance)
The Biggest Point to Share is
SharePoint is worth the initial investment and ongoing costs
The Reality
It is a costly investment and costly on going expense
Money can be invested to always generate a return
You need to have measurement account for risk and have some expectation of return (quantifiable) that makes it worth the initial investmenton going costs
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
This is important as Microsoft alone has a quite a fewhellip
bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL
SharePoint Saturday
Foundation
Standard
Enterprise
Even SharePoint has multiple options
2007
2010
Online
On Site
SharePoint Saturday
Itrsquos not just a feature to feature comparison
People
Process
Technology
SharePoint Saturday
So Joe does all that good research andhellip
SharePoint Saturday
SharePoint is a part of his overall Enterprise Technology Plan
The Outcome
Joe has made an educated and informed decision based on the businesses needs
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
Achieving Buy In and Setting Expectations
SharePoint Saturday
Before we beginhellip
SharePoint Saturday
Letrsquos Talk About Perceptions
SharePoint Saturday
SharePoint Saturday
People See Different Things
SharePoint Saturday
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honorbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
SharePoint Saturday
Joe is on a mission
SharePoint Saturday
Joe has to convince IT Services the CFO and Decision Makers
SharePoint Saturday
We are going to help Joe out with an exercise
Thanks
SharePoint Saturday
What is the most important thing to IT Services
COST OF OWNERSHIP
SharePoint Saturday
What are some ways we can convince IT Services
SharePoint Saturday
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
SharePoint Saturday
What is the most important thing to the CFO
NUMBERS
SharePoint Saturday
What are some ways we can convince the CFO
SharePoint Saturday
Lets Talk Numbers (CFOFinance)
The Biggest Point to Share is
SharePoint is worth the initial investment and ongoing costs
The Reality
It is a costly investment and costly on going expense
Money can be invested to always generate a return
You need to have measurement account for risk and have some expectation of return (quantifiable) that makes it worth the initial investmenton going costs
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Foundation
Standard
Enterprise
Even SharePoint has multiple options
2007
2010
Online
On Site
SharePoint Saturday
Itrsquos not just a feature to feature comparison
People
Process
Technology
SharePoint Saturday
So Joe does all that good research andhellip
SharePoint Saturday
SharePoint is a part of his overall Enterprise Technology Plan
The Outcome
Joe has made an educated and informed decision based on the businesses needs
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
Achieving Buy In and Setting Expectations
SharePoint Saturday
Before we beginhellip
SharePoint Saturday
Letrsquos Talk About Perceptions
SharePoint Saturday
SharePoint Saturday
People See Different Things
SharePoint Saturday
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honorbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
SharePoint Saturday
Joe is on a mission
SharePoint Saturday
Joe has to convince IT Services the CFO and Decision Makers
SharePoint Saturday
We are going to help Joe out with an exercise
Thanks
SharePoint Saturday
What is the most important thing to IT Services
COST OF OWNERSHIP
SharePoint Saturday
What are some ways we can convince IT Services
SharePoint Saturday
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
SharePoint Saturday
What is the most important thing to the CFO
NUMBERS
SharePoint Saturday
What are some ways we can convince the CFO
SharePoint Saturday
Lets Talk Numbers (CFOFinance)
The Biggest Point to Share is
SharePoint is worth the initial investment and ongoing costs
The Reality
It is a costly investment and costly on going expense
Money can be invested to always generate a return
You need to have measurement account for risk and have some expectation of return (quantifiable) that makes it worth the initial investmenton going costs
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Itrsquos not just a feature to feature comparison
People
Process
Technology
SharePoint Saturday
So Joe does all that good research andhellip
SharePoint Saturday
SharePoint is a part of his overall Enterprise Technology Plan
The Outcome
Joe has made an educated and informed decision based on the businesses needs
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
Achieving Buy In and Setting Expectations
SharePoint Saturday
Before we beginhellip
SharePoint Saturday
Letrsquos Talk About Perceptions
SharePoint Saturday
SharePoint Saturday
People See Different Things
SharePoint Saturday
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honorbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
SharePoint Saturday
Joe is on a mission
SharePoint Saturday
Joe has to convince IT Services the CFO and Decision Makers
SharePoint Saturday
We are going to help Joe out with an exercise
Thanks
SharePoint Saturday
What is the most important thing to IT Services
COST OF OWNERSHIP
SharePoint Saturday
What are some ways we can convince IT Services
SharePoint Saturday
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
SharePoint Saturday
What is the most important thing to the CFO
NUMBERS
SharePoint Saturday
What are some ways we can convince the CFO
SharePoint Saturday
Lets Talk Numbers (CFOFinance)
The Biggest Point to Share is
SharePoint is worth the initial investment and ongoing costs
The Reality
It is a costly investment and costly on going expense
Money can be invested to always generate a return
You need to have measurement account for risk and have some expectation of return (quantifiable) that makes it worth the initial investmenton going costs
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
So Joe does all that good research andhellip
SharePoint Saturday
SharePoint is a part of his overall Enterprise Technology Plan
The Outcome
Joe has made an educated and informed decision based on the businesses needs
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
Achieving Buy In and Setting Expectations
SharePoint Saturday
Before we beginhellip
SharePoint Saturday
Letrsquos Talk About Perceptions
SharePoint Saturday
SharePoint Saturday
People See Different Things
SharePoint Saturday
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honorbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
SharePoint Saturday
Joe is on a mission
SharePoint Saturday
Joe has to convince IT Services the CFO and Decision Makers
SharePoint Saturday
We are going to help Joe out with an exercise
Thanks
SharePoint Saturday
What is the most important thing to IT Services
COST OF OWNERSHIP
SharePoint Saturday
What are some ways we can convince IT Services
SharePoint Saturday
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
SharePoint Saturday
What is the most important thing to the CFO
NUMBERS
SharePoint Saturday
What are some ways we can convince the CFO
SharePoint Saturday
Lets Talk Numbers (CFOFinance)
The Biggest Point to Share is
SharePoint is worth the initial investment and ongoing costs
The Reality
It is a costly investment and costly on going expense
Money can be invested to always generate a return
You need to have measurement account for risk and have some expectation of return (quantifiable) that makes it worth the initial investmenton going costs
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
SharePoint is a part of his overall Enterprise Technology Plan
The Outcome
Joe has made an educated and informed decision based on the businesses needs
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
Achieving Buy In and Setting Expectations
SharePoint Saturday
Before we beginhellip
SharePoint Saturday
Letrsquos Talk About Perceptions
SharePoint Saturday
SharePoint Saturday
People See Different Things
SharePoint Saturday
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honorbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
SharePoint Saturday
Joe is on a mission
SharePoint Saturday
Joe has to convince IT Services the CFO and Decision Makers
SharePoint Saturday
We are going to help Joe out with an exercise
Thanks
SharePoint Saturday
What is the most important thing to IT Services
COST OF OWNERSHIP
SharePoint Saturday
What are some ways we can convince IT Services
SharePoint Saturday
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
SharePoint Saturday
What is the most important thing to the CFO
NUMBERS
SharePoint Saturday
What are some ways we can convince the CFO
SharePoint Saturday
Lets Talk Numbers (CFOFinance)
The Biggest Point to Share is
SharePoint is worth the initial investment and ongoing costs
The Reality
It is a costly investment and costly on going expense
Money can be invested to always generate a return
You need to have measurement account for risk and have some expectation of return (quantifiable) that makes it worth the initial investmenton going costs
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
The Outcome
Joe has made an educated and informed decision based on the businesses needs
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
Achieving Buy In and Setting Expectations
SharePoint Saturday
Before we beginhellip
SharePoint Saturday
Letrsquos Talk About Perceptions
SharePoint Saturday
SharePoint Saturday
People See Different Things
SharePoint Saturday
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honorbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
SharePoint Saturday
Joe is on a mission
SharePoint Saturday
Joe has to convince IT Services the CFO and Decision Makers
SharePoint Saturday
We are going to help Joe out with an exercise
Thanks
SharePoint Saturday
What is the most important thing to IT Services
COST OF OWNERSHIP
SharePoint Saturday
What are some ways we can convince IT Services
SharePoint Saturday
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
SharePoint Saturday
What is the most important thing to the CFO
NUMBERS
SharePoint Saturday
What are some ways we can convince the CFO
SharePoint Saturday
Lets Talk Numbers (CFOFinance)
The Biggest Point to Share is
SharePoint is worth the initial investment and ongoing costs
The Reality
It is a costly investment and costly on going expense
Money can be invested to always generate a return
You need to have measurement account for risk and have some expectation of return (quantifiable) that makes it worth the initial investmenton going costs
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
Achieving Buy In and Setting Expectations
SharePoint Saturday
Before we beginhellip
SharePoint Saturday
Letrsquos Talk About Perceptions
SharePoint Saturday
SharePoint Saturday
People See Different Things
SharePoint Saturday
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honorbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
SharePoint Saturday
Joe is on a mission
SharePoint Saturday
Joe has to convince IT Services the CFO and Decision Makers
SharePoint Saturday
We are going to help Joe out with an exercise
Thanks
SharePoint Saturday
What is the most important thing to IT Services
COST OF OWNERSHIP
SharePoint Saturday
What are some ways we can convince IT Services
SharePoint Saturday
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
SharePoint Saturday
What is the most important thing to the CFO
NUMBERS
SharePoint Saturday
What are some ways we can convince the CFO
SharePoint Saturday
Lets Talk Numbers (CFOFinance)
The Biggest Point to Share is
SharePoint is worth the initial investment and ongoing costs
The Reality
It is a costly investment and costly on going expense
Money can be invested to always generate a return
You need to have measurement account for risk and have some expectation of return (quantifiable) that makes it worth the initial investmenton going costs
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
Achieving Buy In and Setting Expectations
SharePoint Saturday
Before we beginhellip
SharePoint Saturday
Letrsquos Talk About Perceptions
SharePoint Saturday
SharePoint Saturday
People See Different Things
SharePoint Saturday
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honorbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
SharePoint Saturday
Joe is on a mission
SharePoint Saturday
Joe has to convince IT Services the CFO and Decision Makers
SharePoint Saturday
We are going to help Joe out with an exercise
Thanks
SharePoint Saturday
What is the most important thing to IT Services
COST OF OWNERSHIP
SharePoint Saturday
What are some ways we can convince IT Services
SharePoint Saturday
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
SharePoint Saturday
What is the most important thing to the CFO
NUMBERS
SharePoint Saturday
What are some ways we can convince the CFO
SharePoint Saturday
Lets Talk Numbers (CFOFinance)
The Biggest Point to Share is
SharePoint is worth the initial investment and ongoing costs
The Reality
It is a costly investment and costly on going expense
Money can be invested to always generate a return
You need to have measurement account for risk and have some expectation of return (quantifiable) that makes it worth the initial investmenton going costs
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Before we beginhellip
SharePoint Saturday
Letrsquos Talk About Perceptions
SharePoint Saturday
SharePoint Saturday
People See Different Things
SharePoint Saturday
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honorbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
SharePoint Saturday
Joe is on a mission
SharePoint Saturday
Joe has to convince IT Services the CFO and Decision Makers
SharePoint Saturday
We are going to help Joe out with an exercise
Thanks
SharePoint Saturday
What is the most important thing to IT Services
COST OF OWNERSHIP
SharePoint Saturday
What are some ways we can convince IT Services
SharePoint Saturday
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
SharePoint Saturday
What is the most important thing to the CFO
NUMBERS
SharePoint Saturday
What are some ways we can convince the CFO
SharePoint Saturday
Lets Talk Numbers (CFOFinance)
The Biggest Point to Share is
SharePoint is worth the initial investment and ongoing costs
The Reality
It is a costly investment and costly on going expense
Money can be invested to always generate a return
You need to have measurement account for risk and have some expectation of return (quantifiable) that makes it worth the initial investmenton going costs
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Letrsquos Talk About Perceptions
SharePoint Saturday
SharePoint Saturday
People See Different Things
SharePoint Saturday
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honorbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
SharePoint Saturday
Joe is on a mission
SharePoint Saturday
Joe has to convince IT Services the CFO and Decision Makers
SharePoint Saturday
We are going to help Joe out with an exercise
Thanks
SharePoint Saturday
What is the most important thing to IT Services
COST OF OWNERSHIP
SharePoint Saturday
What are some ways we can convince IT Services
SharePoint Saturday
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
SharePoint Saturday
What is the most important thing to the CFO
NUMBERS
SharePoint Saturday
What are some ways we can convince the CFO
SharePoint Saturday
Lets Talk Numbers (CFOFinance)
The Biggest Point to Share is
SharePoint is worth the initial investment and ongoing costs
The Reality
It is a costly investment and costly on going expense
Money can be invested to always generate a return
You need to have measurement account for risk and have some expectation of return (quantifiable) that makes it worth the initial investmenton going costs
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
SharePoint Saturday
People See Different Things
SharePoint Saturday
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honorbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
SharePoint Saturday
Joe is on a mission
SharePoint Saturday
Joe has to convince IT Services the CFO and Decision Makers
SharePoint Saturday
We are going to help Joe out with an exercise
Thanks
SharePoint Saturday
What is the most important thing to IT Services
COST OF OWNERSHIP
SharePoint Saturday
What are some ways we can convince IT Services
SharePoint Saturday
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
SharePoint Saturday
What is the most important thing to the CFO
NUMBERS
SharePoint Saturday
What are some ways we can convince the CFO
SharePoint Saturday
Lets Talk Numbers (CFOFinance)
The Biggest Point to Share is
SharePoint is worth the initial investment and ongoing costs
The Reality
It is a costly investment and costly on going expense
Money can be invested to always generate a return
You need to have measurement account for risk and have some expectation of return (quantifiable) that makes it worth the initial investmenton going costs
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
People See Different Things
SharePoint Saturday
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honorbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
SharePoint Saturday
Joe is on a mission
SharePoint Saturday
Joe has to convince IT Services the CFO and Decision Makers
SharePoint Saturday
We are going to help Joe out with an exercise
Thanks
SharePoint Saturday
What is the most important thing to IT Services
COST OF OWNERSHIP
SharePoint Saturday
What are some ways we can convince IT Services
SharePoint Saturday
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
SharePoint Saturday
What is the most important thing to the CFO
NUMBERS
SharePoint Saturday
What are some ways we can convince the CFO
SharePoint Saturday
Lets Talk Numbers (CFOFinance)
The Biggest Point to Share is
SharePoint is worth the initial investment and ongoing costs
The Reality
It is a costly investment and costly on going expense
Money can be invested to always generate a return
You need to have measurement account for risk and have some expectation of return (quantifiable) that makes it worth the initial investmenton going costs
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honorbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
SharePoint Saturday
Joe is on a mission
SharePoint Saturday
Joe has to convince IT Services the CFO and Decision Makers
SharePoint Saturday
We are going to help Joe out with an exercise
Thanks
SharePoint Saturday
What is the most important thing to IT Services
COST OF OWNERSHIP
SharePoint Saturday
What are some ways we can convince IT Services
SharePoint Saturday
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
SharePoint Saturday
What is the most important thing to the CFO
NUMBERS
SharePoint Saturday
What are some ways we can convince the CFO
SharePoint Saturday
Lets Talk Numbers (CFOFinance)
The Biggest Point to Share is
SharePoint is worth the initial investment and ongoing costs
The Reality
It is a costly investment and costly on going expense
Money can be invested to always generate a return
You need to have measurement account for risk and have some expectation of return (quantifiable) that makes it worth the initial investmenton going costs
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Joe is on a mission
SharePoint Saturday
Joe has to convince IT Services the CFO and Decision Makers
SharePoint Saturday
We are going to help Joe out with an exercise
Thanks
SharePoint Saturday
What is the most important thing to IT Services
COST OF OWNERSHIP
SharePoint Saturday
What are some ways we can convince IT Services
SharePoint Saturday
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
SharePoint Saturday
What is the most important thing to the CFO
NUMBERS
SharePoint Saturday
What are some ways we can convince the CFO
SharePoint Saturday
Lets Talk Numbers (CFOFinance)
The Biggest Point to Share is
SharePoint is worth the initial investment and ongoing costs
The Reality
It is a costly investment and costly on going expense
Money can be invested to always generate a return
You need to have measurement account for risk and have some expectation of return (quantifiable) that makes it worth the initial investmenton going costs
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Joe has to convince IT Services the CFO and Decision Makers
SharePoint Saturday
We are going to help Joe out with an exercise
Thanks
SharePoint Saturday
What is the most important thing to IT Services
COST OF OWNERSHIP
SharePoint Saturday
What are some ways we can convince IT Services
SharePoint Saturday
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
SharePoint Saturday
What is the most important thing to the CFO
NUMBERS
SharePoint Saturday
What are some ways we can convince the CFO
SharePoint Saturday
Lets Talk Numbers (CFOFinance)
The Biggest Point to Share is
SharePoint is worth the initial investment and ongoing costs
The Reality
It is a costly investment and costly on going expense
Money can be invested to always generate a return
You need to have measurement account for risk and have some expectation of return (quantifiable) that makes it worth the initial investmenton going costs
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
We are going to help Joe out with an exercise
Thanks
SharePoint Saturday
What is the most important thing to IT Services
COST OF OWNERSHIP
SharePoint Saturday
What are some ways we can convince IT Services
SharePoint Saturday
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
SharePoint Saturday
What is the most important thing to the CFO
NUMBERS
SharePoint Saturday
What are some ways we can convince the CFO
SharePoint Saturday
Lets Talk Numbers (CFOFinance)
The Biggest Point to Share is
SharePoint is worth the initial investment and ongoing costs
The Reality
It is a costly investment and costly on going expense
Money can be invested to always generate a return
You need to have measurement account for risk and have some expectation of return (quantifiable) that makes it worth the initial investmenton going costs
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
What is the most important thing to IT Services
COST OF OWNERSHIP
SharePoint Saturday
What are some ways we can convince IT Services
SharePoint Saturday
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
SharePoint Saturday
What is the most important thing to the CFO
NUMBERS
SharePoint Saturday
What are some ways we can convince the CFO
SharePoint Saturday
Lets Talk Numbers (CFOFinance)
The Biggest Point to Share is
SharePoint is worth the initial investment and ongoing costs
The Reality
It is a costly investment and costly on going expense
Money can be invested to always generate a return
You need to have measurement account for risk and have some expectation of return (quantifiable) that makes it worth the initial investmenton going costs
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
COST OF OWNERSHIP
SharePoint Saturday
What are some ways we can convince IT Services
SharePoint Saturday
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
SharePoint Saturday
What is the most important thing to the CFO
NUMBERS
SharePoint Saturday
What are some ways we can convince the CFO
SharePoint Saturday
Lets Talk Numbers (CFOFinance)
The Biggest Point to Share is
SharePoint is worth the initial investment and ongoing costs
The Reality
It is a costly investment and costly on going expense
Money can be invested to always generate a return
You need to have measurement account for risk and have some expectation of return (quantifiable) that makes it worth the initial investmenton going costs
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
What are some ways we can convince IT Services
SharePoint Saturday
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
SharePoint Saturday
What is the most important thing to the CFO
NUMBERS
SharePoint Saturday
What are some ways we can convince the CFO
SharePoint Saturday
Lets Talk Numbers (CFOFinance)
The Biggest Point to Share is
SharePoint is worth the initial investment and ongoing costs
The Reality
It is a costly investment and costly on going expense
Money can be invested to always generate a return
You need to have measurement account for risk and have some expectation of return (quantifiable) that makes it worth the initial investmenton going costs
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
SharePoint Saturday
What is the most important thing to the CFO
NUMBERS
SharePoint Saturday
What are some ways we can convince the CFO
SharePoint Saturday
Lets Talk Numbers (CFOFinance)
The Biggest Point to Share is
SharePoint is worth the initial investment and ongoing costs
The Reality
It is a costly investment and costly on going expense
Money can be invested to always generate a return
You need to have measurement account for risk and have some expectation of return (quantifiable) that makes it worth the initial investmenton going costs
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
What is the most important thing to the CFO
NUMBERS
SharePoint Saturday
What are some ways we can convince the CFO
SharePoint Saturday
Lets Talk Numbers (CFOFinance)
The Biggest Point to Share is
SharePoint is worth the initial investment and ongoing costs
The Reality
It is a costly investment and costly on going expense
Money can be invested to always generate a return
You need to have measurement account for risk and have some expectation of return (quantifiable) that makes it worth the initial investmenton going costs
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
NUMBERS
SharePoint Saturday
What are some ways we can convince the CFO
SharePoint Saturday
Lets Talk Numbers (CFOFinance)
The Biggest Point to Share is
SharePoint is worth the initial investment and ongoing costs
The Reality
It is a costly investment and costly on going expense
Money can be invested to always generate a return
You need to have measurement account for risk and have some expectation of return (quantifiable) that makes it worth the initial investmenton going costs
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
What are some ways we can convince the CFO
SharePoint Saturday
Lets Talk Numbers (CFOFinance)
The Biggest Point to Share is
SharePoint is worth the initial investment and ongoing costs
The Reality
It is a costly investment and costly on going expense
Money can be invested to always generate a return
You need to have measurement account for risk and have some expectation of return (quantifiable) that makes it worth the initial investmenton going costs
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Lets Talk Numbers (CFOFinance)
The Biggest Point to Share is
SharePoint is worth the initial investment and ongoing costs
The Reality
It is a costly investment and costly on going expense
Money can be invested to always generate a return
You need to have measurement account for risk and have some expectation of return (quantifiable) that makes it worth the initial investmenton going costs
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
What is the most important thing to Decision Makers
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
Add Value
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
What are some ways we can convince Decision Makers
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint improves productivity reduces waste and improves visibility to help drive better decision making
The Reality
It takes time and investment to reach the point all managers and executives want
Productivity gain can be difficult to measure as can reduction in waste
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Buy In and Expectations Tips
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Information
Search
Collaboration
Management
Control
Process
InformationInformationInformationInformation
Explain Information Overload
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
InformationInformation
Search
Collaboration
Management
Control
Process
Explain Scalable Architecture
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Prioritize and Plan
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Centralize Knowledge and Resources
Centralize - 2 Centralize ndash 1 Centralize ndash 2 Centralize ndash 0
Enhance Collaboration Improve BP - 2 Governance ndash 2 Redundancy ndash 2
Automate and Improve Business Processes
Governance ndash 1 Redundancy ndash 1
Enhance Governance Model
Redundancy ndash 1
Reduce Redundancy and Improve Efficiency
Paired Comparison Matrix
Objective Weight Importance
Centralize 5 3571Collaboration 0 0Improve BP 2 1429Governance 3 2143Redundancy 4 2857
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Map Solutions to Objectives
Centralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Whatrsquos the expectation we have to set
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
It Takes Time
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
SharePoint Solutions (Evolution)
Super Simplified
Communication
Collaboration
Workflow Auditing
Reporting
Dashboards
Information Driven
Collaboration Driven
Business Process Driven
Business Intelligence Driven
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
The Outcome
Joe has achieved momentum and buy in
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
Determining and Supporting ROI
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
What about this guy
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
How do we get here
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
METHODS FOR EVALUATING
ROIReturn on Investment
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Evaluating with Real Options Analysis
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Evaluating with Monte Carlo Analysis
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
This is almost as boring as researchhellip
There are different ways of calculating ROI evaluate what works best for you
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
ROI Advice and Tips
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Excel has wonderful Formulas
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Typical workers produce 3+ GB of data per year
30 of a typical workers day is spent searching for information
In a 1000 employee company lost productivity costs approximately $5 million a year
Public Statistics can helphellip
Source ldquoThe Enterprise Workplacerdquo IDC 2005
Source IDC 2003
Source ldquoHidden Costs of Information Workrdquo IDC 2006
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Statistics within the Organization are better
20 of our IT Support people who travel do not have access to our IT policies and support documents when travelling
4 out of 5 of our workers do not know that we have an employee disaster relief fund
Currently we pay for full licensing on 7 different enterprise document management solutions
Source ldquoSupport Review Q4rdquo IT 2010
Source ldquoHR Employee Benefits Surveyrdquo HR 2010
Source ldquoFinancial Audit of Licensing Costsrdquo Finance 2010
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
ROI (traditionally) Measures Financial Impact
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
ROI analysis doesnrsquot cover lsquonon-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Example of Non-Financial Measurement
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
IS
Use them
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
MEASURE THE RIGHT
THING
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
What you donrsquot want
Donrsquot lose perspective
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
The OutcomeJoe is measuring effort effectively to
improve return on investment
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
Implementing Successful Governance
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
What is Governance
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
GOVERNANCE IS REQUIRED
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Without Governance
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
So how do we do it
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
Identify patternsPlan for patternsExecute patterns
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
I think I see a Pattern
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Executing Governance
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
The Result
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
AggregateReference Document (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Documentation
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
ObjectivesPriorities Disaster Recovery Plan Deployment Process Policies and Schedule Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements
Etchellip
Operations Documentation
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans
Support Documentation
MySite Policies (Pictures)hellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Branding Guide Workflow Policy SharePoint Designer Policy Development Standards Testing Requirements Etchellip
Development Documentation
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
IS
Use them
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Governance Checklist
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
TechNet Community and More
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
With Governance
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
Approaching and Supporting SharePoint
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
ITERATIVE APPROACH
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Communication Planning
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Support Planning
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Donrsquot forget you arenrsquot superman
(Sorry Joe)
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Measure SupportLearn and use data to be proactive
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
IS
Use them
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Productivity Hub
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Stand AlonePortal Edition Training
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Learning Kit
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
RESPONDYou never want to give the IT busy
signal or support busy signal
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
The OutcomeSharePoint is supported effectively
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
What to watch out forhellipThe training and support can be
costly in time and resources
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
Improved User Adoption
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
User Adoption
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
USERS MUST UNDERSTAND
THE VALUE
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Successful User Adoption Requireshellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
User Adoption Advice and Tips
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
Do a video like this onehellip
SharePoint Saturday
High Availability Mobility and Accessibility also lead to better
User Adoption
SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More
SharePoint Saturday
Cultivate and promote the right culture
SharePoint Saturday
Create an Identity and Brand
Branding should make it easier and more effective
SharePoint Saturday
Focus on those on boardready
People who already want it
SharePoint Saturday
Make it Fun
Hold Contests Scavanger Hunts and Other Activities
SharePoint Saturday
Use what they love
If they love using outlook focus on using that as a leveraging point
SharePoint Saturday
Say Thank You
SharePoint Saturday
Itrsquos okay to be proud
SharePoint Saturday
SharePoint Saturday
Reward super users with achievements
Then promote the desire to get rewards
SharePoint Saturday
Create a SharePoint Showcase
Where users submit and show off
their SharePoint ldquoSolutionsrdquo
Good Idea
SharePoint Saturday
Make it easier to work with
SharePoint Saturday
Walk your own talk
The OutcomeSharePoint is successfully adopted by a large
enough group of users to be deemed successful
What to watch out forhellipThe build it they will come approach
will not work alone
Planning for New Work and Growth
SharePoint Saturday
What about New Work amp Growth
SharePoint Saturday
Spend time in advance building a channel for new work
Avoid the flood
SharePoint Saturday
Know your limits
SharePoint Saturday
Grow your team
SharePoint Saturday
Know your team Developers(s)
Administrators(s)
Architect(s)
Business Analyst(s)
Project Manager(s)
Site Administrator(s)
Super Users(s)
Trainer(s)
SharePoint Saturday
Cultivate new work Itrsquos a good thing
This boosts user adoption (More functionality and dependency over time)
The OutcomeThe SharePoint Implementation continues to
grow expand and provide more value
What to watch out forhellipYou need to plan support for new
workrequests otherwise people will lose confidence
Recap Non Technical IssueshellipOften are the Big Reasons Projects FailShared Understanding of RequirementsNeedsKnowing the Limitations of the Software
(When to use itWhen not to)Estimating Effort and Schedule Accuracy
So being successful requireshellip
Understanding the non techincal as well as the technical
1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities
Success Factorshellip
Please Fill Out The SurveyInterested in hearing more on these topics Related sessions are
Governance Best Practices in SharePoint 2010 - Scott Jamison
Driving End User Adoption for SharePoint 2010 ndash Chris Bortlik
Survey Results How is your Company Using SharePoint ndash Derek and Mark
Pretty Much Any Last Session
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The Seven Most Important Non Technical SharePoint Success Fac
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- What we will be talking abouthellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
- Slide 19
- Slide 20
- Slide 21
- Slide 22
- Slide 23
- Slide 24
- Slide 25
- Slide 26
- Slide 27
- Slide 28
- Slide 29
- Slide 30
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Slide 39
- Slide 40
- Slide 41
- Slide 42
- Slide 43
- Slide 44
- Slide 45
- Slide 46
- Slide 47
- Slide 48
- Slide 49
- Slide 50
- Slide 51
- Lets Talk Numbers (CFOFinance)
- Slide 53
- Slide 54
- Slide 55
- Add Value (Decision Makers)
- Slide 57
- Explain Information Overload
- Explain Scalable Architecture
- Prioritize and Plan
- Paired Comparison Matrix
- Map Solutions to Objectives
- Slide 63
- Slide 64
- SharePoint Solutions (Evolution)
- Slide 66
- Slide 67
- Slide 68
- What about this guy
- How do we get here
- Slide 71
- Evaluating With Discounted Cash Flow
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Excel has wonderful Formulas
- Slide 78
- Slide 79
- Slide 80
- Examples
- Slide 82
- Slide 83
- Example of Non-Financial Measurement
- Slide 85
- Slide 86
- Slide 87
- Slide 88
- Slide 89
- What you donrsquot want
- Slide 91
- Slide 92
- Slide 93
- Slide 94
- Slide 95
- Slide 96
- Slide 97
- Slide 98
- Teamwork is Key
- Slide 100
- Slide 101
- Executing Governance
- The Result
- Governance Documentation
- Operations Documentation
- Support Documentation
- Development Documentation
- Slide 108
- Governance Checklist
- TechNet Community and More
- Slide 111
- Slide 112
- Slide 113
- Slide 114
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Productivity Hub
- Stand AlonePortal Edition Training
- SharePoint Learning Kit
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 139
- Slide 140
- Slide 141
- Slide 142
- Slide 143
- Slide 144
- Slide 145
- Slide 146
- Slide 147
- Slide 148
- Slide 149
- Slide 150
- Slide 151
- Slide 152
- Slide 153
- Slide 154
- Slide 157
- Slide 158
- Slide 159
- Slide 160
- Slide 161
- Slide 162
- Slide 163
- Slide 164
- Slide 165
- Slide 166
- Slide 167
- Slide 168
- Recap Non Technical Issueshellip
- So being successful requireshellip
- Success Factorshellip
- Please Fill Out The Survey
- Thank You Organizers Sponsors and You for Making this Possibl
-
SharePoint Saturday
Cultivate and promote the right culture
SharePoint Saturday
Create an Identity and Brand
Branding should make it easier and more effective
SharePoint Saturday
Focus on those on boardready
People who already want it
SharePoint Saturday
Make it Fun
Hold Contests Scavanger Hunts and Other Activities
SharePoint Saturday
Use what they love
If they love using outlook focus on using that as a leveraging point
SharePoint Saturday
Say Thank You
SharePoint Saturday
Itrsquos okay to be proud
SharePoint Saturday
SharePoint Saturday
Reward super users with achievements
Then promote the desire to get rewards
SharePoint Saturday
Create a SharePoint Showcase
Where users submit and show off
their SharePoint ldquoSolutionsrdquo
Good Idea
SharePoint Saturday
Make it easier to work with
SharePoint Saturday
Walk your own talk
The OutcomeSharePoint is successfully adopted by a large
enough group of users to be deemed successful
What to watch out forhellipThe build it they will come approach
will not work alone
Planning for New Work and Growth
SharePoint Saturday
What about New Work amp Growth
SharePoint Saturday
Spend time in advance building a channel for new work
Avoid the flood
SharePoint Saturday
Know your limits
SharePoint Saturday
Grow your team
SharePoint Saturday
Know your team Developers(s)
Administrators(s)
Architect(s)
Business Analyst(s)
Project Manager(s)
Site Administrator(s)
Super Users(s)
Trainer(s)
SharePoint Saturday
Cultivate new work Itrsquos a good thing
This boosts user adoption (More functionality and dependency over time)
The OutcomeThe SharePoint Implementation continues to
grow expand and provide more value
What to watch out forhellipYou need to plan support for new
workrequests otherwise people will lose confidence
Recap Non Technical IssueshellipOften are the Big Reasons Projects FailShared Understanding of RequirementsNeedsKnowing the Limitations of the Software
(When to use itWhen not to)Estimating Effort and Schedule Accuracy
So being successful requireshellip
Understanding the non techincal as well as the technical
1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities
Success Factorshellip
Please Fill Out The SurveyInterested in hearing more on these topics Related sessions are
Governance Best Practices in SharePoint 2010 - Scott Jamison
Driving End User Adoption for SharePoint 2010 ndash Chris Bortlik
Survey Results How is your Company Using SharePoint ndash Derek and Mark
Pretty Much Any Last Session
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The Seven Most Important Non Technical SharePoint Success Fac
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- What we will be talking abouthellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
- Slide 19
- Slide 20
- Slide 21
- Slide 22
- Slide 23
- Slide 24
- Slide 25
- Slide 26
- Slide 27
- Slide 28
- Slide 29
- Slide 30
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Slide 39
- Slide 40
- Slide 41
- Slide 42
- Slide 43
- Slide 44
- Slide 45
- Slide 46
- Slide 47
- Slide 48
- Slide 49
- Slide 50
- Slide 51
- Lets Talk Numbers (CFOFinance)
- Slide 53
- Slide 54
- Slide 55
- Add Value (Decision Makers)
- Slide 57
- Explain Information Overload
- Explain Scalable Architecture
- Prioritize and Plan
- Paired Comparison Matrix
- Map Solutions to Objectives
- Slide 63
- Slide 64
- SharePoint Solutions (Evolution)
- Slide 66
- Slide 67
- Slide 68
- What about this guy
- How do we get here
- Slide 71
- Evaluating With Discounted Cash Flow
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Excel has wonderful Formulas
- Slide 78
- Slide 79
- Slide 80
- Examples
- Slide 82
- Slide 83
- Example of Non-Financial Measurement
- Slide 85
- Slide 86
- Slide 87
- Slide 88
- Slide 89
- What you donrsquot want
- Slide 91
- Slide 92
- Slide 93
- Slide 94
- Slide 95
- Slide 96
- Slide 97
- Slide 98
- Teamwork is Key
- Slide 100
- Slide 101
- Executing Governance
- The Result
- Governance Documentation
- Operations Documentation
- Support Documentation
- Development Documentation
- Slide 108
- Governance Checklist
- TechNet Community and More
- Slide 111
- Slide 112
- Slide 113
- Slide 114
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Productivity Hub
- Stand AlonePortal Edition Training
- SharePoint Learning Kit
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 139
- Slide 140
- Slide 141
- Slide 142
- Slide 143
- Slide 144
- Slide 145
- Slide 146
- Slide 147
- Slide 148
- Slide 149
- Slide 150
- Slide 151
- Slide 152
- Slide 153
- Slide 154
- Slide 157
- Slide 158
- Slide 159
- Slide 160
- Slide 161
- Slide 162
- Slide 163
- Slide 164
- Slide 165
- Slide 166
- Slide 167
- Slide 168
- Recap Non Technical Issueshellip
- So being successful requireshellip
- Success Factorshellip
- Please Fill Out The Survey
- Thank You Organizers Sponsors and You for Making this Possibl
-
SharePoint Saturday
Create an Identity and Brand
Branding should make it easier and more effective
SharePoint Saturday
Focus on those on boardready
People who already want it
SharePoint Saturday
Make it Fun
Hold Contests Scavanger Hunts and Other Activities
SharePoint Saturday
Use what they love
If they love using outlook focus on using that as a leveraging point
SharePoint Saturday
Say Thank You
SharePoint Saturday
Itrsquos okay to be proud
SharePoint Saturday
SharePoint Saturday
Reward super users with achievements
Then promote the desire to get rewards
SharePoint Saturday
Create a SharePoint Showcase
Where users submit and show off
their SharePoint ldquoSolutionsrdquo
Good Idea
SharePoint Saturday
Make it easier to work with
SharePoint Saturday
Walk your own talk
The OutcomeSharePoint is successfully adopted by a large
enough group of users to be deemed successful
What to watch out forhellipThe build it they will come approach
will not work alone
Planning for New Work and Growth
SharePoint Saturday
What about New Work amp Growth
SharePoint Saturday
Spend time in advance building a channel for new work
Avoid the flood
SharePoint Saturday
Know your limits
SharePoint Saturday
Grow your team
SharePoint Saturday
Know your team Developers(s)
Administrators(s)
Architect(s)
Business Analyst(s)
Project Manager(s)
Site Administrator(s)
Super Users(s)
Trainer(s)
SharePoint Saturday
Cultivate new work Itrsquos a good thing
This boosts user adoption (More functionality and dependency over time)
The OutcomeThe SharePoint Implementation continues to
grow expand and provide more value
What to watch out forhellipYou need to plan support for new
workrequests otherwise people will lose confidence
Recap Non Technical IssueshellipOften are the Big Reasons Projects FailShared Understanding of RequirementsNeedsKnowing the Limitations of the Software
(When to use itWhen not to)Estimating Effort and Schedule Accuracy
So being successful requireshellip
Understanding the non techincal as well as the technical
1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities
Success Factorshellip
Please Fill Out The SurveyInterested in hearing more on these topics Related sessions are
Governance Best Practices in SharePoint 2010 - Scott Jamison
Driving End User Adoption for SharePoint 2010 ndash Chris Bortlik
Survey Results How is your Company Using SharePoint ndash Derek and Mark
Pretty Much Any Last Session
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The Seven Most Important Non Technical SharePoint Success Fac
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- What we will be talking abouthellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
- Slide 19
- Slide 20
- Slide 21
- Slide 22
- Slide 23
- Slide 24
- Slide 25
- Slide 26
- Slide 27
- Slide 28
- Slide 29
- Slide 30
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Slide 39
- Slide 40
- Slide 41
- Slide 42
- Slide 43
- Slide 44
- Slide 45
- Slide 46
- Slide 47
- Slide 48
- Slide 49
- Slide 50
- Slide 51
- Lets Talk Numbers (CFOFinance)
- Slide 53
- Slide 54
- Slide 55
- Add Value (Decision Makers)
- Slide 57
- Explain Information Overload
- Explain Scalable Architecture
- Prioritize and Plan
- Paired Comparison Matrix
- Map Solutions to Objectives
- Slide 63
- Slide 64
- SharePoint Solutions (Evolution)
- Slide 66
- Slide 67
- Slide 68
- What about this guy
- How do we get here
- Slide 71
- Evaluating With Discounted Cash Flow
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Excel has wonderful Formulas
- Slide 78
- Slide 79
- Slide 80
- Examples
- Slide 82
- Slide 83
- Example of Non-Financial Measurement
- Slide 85
- Slide 86
- Slide 87
- Slide 88
- Slide 89
- What you donrsquot want
- Slide 91
- Slide 92
- Slide 93
- Slide 94
- Slide 95
- Slide 96
- Slide 97
- Slide 98
- Teamwork is Key
- Slide 100
- Slide 101
- Executing Governance
- The Result
- Governance Documentation
- Operations Documentation
- Support Documentation
- Development Documentation
- Slide 108
- Governance Checklist
- TechNet Community and More
- Slide 111
- Slide 112
- Slide 113
- Slide 114
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Productivity Hub
- Stand AlonePortal Edition Training
- SharePoint Learning Kit
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 139
- Slide 140
- Slide 141
- Slide 142
- Slide 143
- Slide 144
- Slide 145
- Slide 146
- Slide 147
- Slide 148
- Slide 149
- Slide 150
- Slide 151
- Slide 152
- Slide 153
- Slide 154
- Slide 157
- Slide 158
- Slide 159
- Slide 160
- Slide 161
- Slide 162
- Slide 163
- Slide 164
- Slide 165
- Slide 166
- Slide 167
- Slide 168
- Recap Non Technical Issueshellip
- So being successful requireshellip
- Success Factorshellip
- Please Fill Out The Survey
- Thank You Organizers Sponsors and You for Making this Possibl
-
SharePoint Saturday
Focus on those on boardready
People who already want it
SharePoint Saturday
Make it Fun
Hold Contests Scavanger Hunts and Other Activities
SharePoint Saturday
Use what they love
If they love using outlook focus on using that as a leveraging point
SharePoint Saturday
Say Thank You
SharePoint Saturday
Itrsquos okay to be proud
SharePoint Saturday
SharePoint Saturday
Reward super users with achievements
Then promote the desire to get rewards
SharePoint Saturday
Create a SharePoint Showcase
Where users submit and show off
their SharePoint ldquoSolutionsrdquo
Good Idea
SharePoint Saturday
Make it easier to work with
SharePoint Saturday
Walk your own talk
The OutcomeSharePoint is successfully adopted by a large
enough group of users to be deemed successful
What to watch out forhellipThe build it they will come approach
will not work alone
Planning for New Work and Growth
SharePoint Saturday
What about New Work amp Growth
SharePoint Saturday
Spend time in advance building a channel for new work
Avoid the flood
SharePoint Saturday
Know your limits
SharePoint Saturday
Grow your team
SharePoint Saturday
Know your team Developers(s)
Administrators(s)
Architect(s)
Business Analyst(s)
Project Manager(s)
Site Administrator(s)
Super Users(s)
Trainer(s)
SharePoint Saturday
Cultivate new work Itrsquos a good thing
This boosts user adoption (More functionality and dependency over time)
The OutcomeThe SharePoint Implementation continues to
grow expand and provide more value
What to watch out forhellipYou need to plan support for new
workrequests otherwise people will lose confidence
Recap Non Technical IssueshellipOften are the Big Reasons Projects FailShared Understanding of RequirementsNeedsKnowing the Limitations of the Software
(When to use itWhen not to)Estimating Effort and Schedule Accuracy
So being successful requireshellip
Understanding the non techincal as well as the technical
1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities
Success Factorshellip
Please Fill Out The SurveyInterested in hearing more on these topics Related sessions are
Governance Best Practices in SharePoint 2010 - Scott Jamison
Driving End User Adoption for SharePoint 2010 ndash Chris Bortlik
Survey Results How is your Company Using SharePoint ndash Derek and Mark
Pretty Much Any Last Session
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The Seven Most Important Non Technical SharePoint Success Fac
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- What we will be talking abouthellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
- Slide 19
- Slide 20
- Slide 21
- Slide 22
- Slide 23
- Slide 24
- Slide 25
- Slide 26
- Slide 27
- Slide 28
- Slide 29
- Slide 30
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Slide 39
- Slide 40
- Slide 41
- Slide 42
- Slide 43
- Slide 44
- Slide 45
- Slide 46
- Slide 47
- Slide 48
- Slide 49
- Slide 50
- Slide 51
- Lets Talk Numbers (CFOFinance)
- Slide 53
- Slide 54
- Slide 55
- Add Value (Decision Makers)
- Slide 57
- Explain Information Overload
- Explain Scalable Architecture
- Prioritize and Plan
- Paired Comparison Matrix
- Map Solutions to Objectives
- Slide 63
- Slide 64
- SharePoint Solutions (Evolution)
- Slide 66
- Slide 67
- Slide 68
- What about this guy
- How do we get here
- Slide 71
- Evaluating With Discounted Cash Flow
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Excel has wonderful Formulas
- Slide 78
- Slide 79
- Slide 80
- Examples
- Slide 82
- Slide 83
- Example of Non-Financial Measurement
- Slide 85
- Slide 86
- Slide 87
- Slide 88
- Slide 89
- What you donrsquot want
- Slide 91
- Slide 92
- Slide 93
- Slide 94
- Slide 95
- Slide 96
- Slide 97
- Slide 98
- Teamwork is Key
- Slide 100
- Slide 101
- Executing Governance
- The Result
- Governance Documentation
- Operations Documentation
- Support Documentation
- Development Documentation
- Slide 108
- Governance Checklist
- TechNet Community and More
- Slide 111
- Slide 112
- Slide 113
- Slide 114
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Productivity Hub
- Stand AlonePortal Edition Training
- SharePoint Learning Kit
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 139
- Slide 140
- Slide 141
- Slide 142
- Slide 143
- Slide 144
- Slide 145
- Slide 146
- Slide 147
- Slide 148
- Slide 149
- Slide 150
- Slide 151
- Slide 152
- Slide 153
- Slide 154
- Slide 157
- Slide 158
- Slide 159
- Slide 160
- Slide 161
- Slide 162
- Slide 163
- Slide 164
- Slide 165
- Slide 166
- Slide 167
- Slide 168
- Recap Non Technical Issueshellip
- So being successful requireshellip
- Success Factorshellip
- Please Fill Out The Survey
- Thank You Organizers Sponsors and You for Making this Possibl
-
SharePoint Saturday
Make it Fun
Hold Contests Scavanger Hunts and Other Activities
SharePoint Saturday
Use what they love
If they love using outlook focus on using that as a leveraging point
SharePoint Saturday
Say Thank You
SharePoint Saturday
Itrsquos okay to be proud
SharePoint Saturday
SharePoint Saturday
Reward super users with achievements
Then promote the desire to get rewards
SharePoint Saturday
Create a SharePoint Showcase
Where users submit and show off
their SharePoint ldquoSolutionsrdquo
Good Idea
SharePoint Saturday
Make it easier to work with
SharePoint Saturday
Walk your own talk
The OutcomeSharePoint is successfully adopted by a large
enough group of users to be deemed successful
What to watch out forhellipThe build it they will come approach
will not work alone
Planning for New Work and Growth
SharePoint Saturday
What about New Work amp Growth
SharePoint Saturday
Spend time in advance building a channel for new work
Avoid the flood
SharePoint Saturday
Know your limits
SharePoint Saturday
Grow your team
SharePoint Saturday
Know your team Developers(s)
Administrators(s)
Architect(s)
Business Analyst(s)
Project Manager(s)
Site Administrator(s)
Super Users(s)
Trainer(s)
SharePoint Saturday
Cultivate new work Itrsquos a good thing
This boosts user adoption (More functionality and dependency over time)
The OutcomeThe SharePoint Implementation continues to
grow expand and provide more value
What to watch out forhellipYou need to plan support for new
workrequests otherwise people will lose confidence
Recap Non Technical IssueshellipOften are the Big Reasons Projects FailShared Understanding of RequirementsNeedsKnowing the Limitations of the Software
(When to use itWhen not to)Estimating Effort and Schedule Accuracy
So being successful requireshellip
Understanding the non techincal as well as the technical
1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities
Success Factorshellip
Please Fill Out The SurveyInterested in hearing more on these topics Related sessions are
Governance Best Practices in SharePoint 2010 - Scott Jamison
Driving End User Adoption for SharePoint 2010 ndash Chris Bortlik
Survey Results How is your Company Using SharePoint ndash Derek and Mark
Pretty Much Any Last Session
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The Seven Most Important Non Technical SharePoint Success Fac
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- What we will be talking abouthellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
- Slide 19
- Slide 20
- Slide 21
- Slide 22
- Slide 23
- Slide 24
- Slide 25
- Slide 26
- Slide 27
- Slide 28
- Slide 29
- Slide 30
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Slide 39
- Slide 40
- Slide 41
- Slide 42
- Slide 43
- Slide 44
- Slide 45
- Slide 46
- Slide 47
- Slide 48
- Slide 49
- Slide 50
- Slide 51
- Lets Talk Numbers (CFOFinance)
- Slide 53
- Slide 54
- Slide 55
- Add Value (Decision Makers)
- Slide 57
- Explain Information Overload
- Explain Scalable Architecture
- Prioritize and Plan
- Paired Comparison Matrix
- Map Solutions to Objectives
- Slide 63
- Slide 64
- SharePoint Solutions (Evolution)
- Slide 66
- Slide 67
- Slide 68
- What about this guy
- How do we get here
- Slide 71
- Evaluating With Discounted Cash Flow
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Excel has wonderful Formulas
- Slide 78
- Slide 79
- Slide 80
- Examples
- Slide 82
- Slide 83
- Example of Non-Financial Measurement
- Slide 85
- Slide 86
- Slide 87
- Slide 88
- Slide 89
- What you donrsquot want
- Slide 91
- Slide 92
- Slide 93
- Slide 94
- Slide 95
- Slide 96
- Slide 97
- Slide 98
- Teamwork is Key
- Slide 100
- Slide 101
- Executing Governance
- The Result
- Governance Documentation
- Operations Documentation
- Support Documentation
- Development Documentation
- Slide 108
- Governance Checklist
- TechNet Community and More
- Slide 111
- Slide 112
- Slide 113
- Slide 114
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Productivity Hub
- Stand AlonePortal Edition Training
- SharePoint Learning Kit
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 139
- Slide 140
- Slide 141
- Slide 142
- Slide 143
- Slide 144
- Slide 145
- Slide 146
- Slide 147
- Slide 148
- Slide 149
- Slide 150
- Slide 151
- Slide 152
- Slide 153
- Slide 154
- Slide 157
- Slide 158
- Slide 159
- Slide 160
- Slide 161
- Slide 162
- Slide 163
- Slide 164
- Slide 165
- Slide 166
- Slide 167
- Slide 168
- Recap Non Technical Issueshellip
- So being successful requireshellip
- Success Factorshellip
- Please Fill Out The Survey
- Thank You Organizers Sponsors and You for Making this Possibl
-
SharePoint Saturday
Use what they love
If they love using outlook focus on using that as a leveraging point
SharePoint Saturday
Say Thank You
SharePoint Saturday
Itrsquos okay to be proud
SharePoint Saturday
SharePoint Saturday
Reward super users with achievements
Then promote the desire to get rewards
SharePoint Saturday
Create a SharePoint Showcase
Where users submit and show off
their SharePoint ldquoSolutionsrdquo
Good Idea
SharePoint Saturday
Make it easier to work with
SharePoint Saturday
Walk your own talk
The OutcomeSharePoint is successfully adopted by a large
enough group of users to be deemed successful
What to watch out forhellipThe build it they will come approach
will not work alone
Planning for New Work and Growth
SharePoint Saturday
What about New Work amp Growth
SharePoint Saturday
Spend time in advance building a channel for new work
Avoid the flood
SharePoint Saturday
Know your limits
SharePoint Saturday
Grow your team
SharePoint Saturday
Know your team Developers(s)
Administrators(s)
Architect(s)
Business Analyst(s)
Project Manager(s)
Site Administrator(s)
Super Users(s)
Trainer(s)
SharePoint Saturday
Cultivate new work Itrsquos a good thing
This boosts user adoption (More functionality and dependency over time)
The OutcomeThe SharePoint Implementation continues to
grow expand and provide more value
What to watch out forhellipYou need to plan support for new
workrequests otherwise people will lose confidence
Recap Non Technical IssueshellipOften are the Big Reasons Projects FailShared Understanding of RequirementsNeedsKnowing the Limitations of the Software
(When to use itWhen not to)Estimating Effort and Schedule Accuracy
So being successful requireshellip
Understanding the non techincal as well as the technical
1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities
Success Factorshellip
Please Fill Out The SurveyInterested in hearing more on these topics Related sessions are
Governance Best Practices in SharePoint 2010 - Scott Jamison
Driving End User Adoption for SharePoint 2010 ndash Chris Bortlik
Survey Results How is your Company Using SharePoint ndash Derek and Mark
Pretty Much Any Last Session
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The Seven Most Important Non Technical SharePoint Success Fac
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- What we will be talking abouthellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
- Slide 19
- Slide 20
- Slide 21
- Slide 22
- Slide 23
- Slide 24
- Slide 25
- Slide 26
- Slide 27
- Slide 28
- Slide 29
- Slide 30
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Slide 39
- Slide 40
- Slide 41
- Slide 42
- Slide 43
- Slide 44
- Slide 45
- Slide 46
- Slide 47
- Slide 48
- Slide 49
- Slide 50
- Slide 51
- Lets Talk Numbers (CFOFinance)
- Slide 53
- Slide 54
- Slide 55
- Add Value (Decision Makers)
- Slide 57
- Explain Information Overload
- Explain Scalable Architecture
- Prioritize and Plan
- Paired Comparison Matrix
- Map Solutions to Objectives
- Slide 63
- Slide 64
- SharePoint Solutions (Evolution)
- Slide 66
- Slide 67
- Slide 68
- What about this guy
- How do we get here
- Slide 71
- Evaluating With Discounted Cash Flow
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Excel has wonderful Formulas
- Slide 78
- Slide 79
- Slide 80
- Examples
- Slide 82
- Slide 83
- Example of Non-Financial Measurement
- Slide 85
- Slide 86
- Slide 87
- Slide 88
- Slide 89
- What you donrsquot want
- Slide 91
- Slide 92
- Slide 93
- Slide 94
- Slide 95
- Slide 96
- Slide 97
- Slide 98
- Teamwork is Key
- Slide 100
- Slide 101
- Executing Governance
- The Result
- Governance Documentation
- Operations Documentation
- Support Documentation
- Development Documentation
- Slide 108
- Governance Checklist
- TechNet Community and More
- Slide 111
- Slide 112
- Slide 113
- Slide 114
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Productivity Hub
- Stand AlonePortal Edition Training
- SharePoint Learning Kit
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 139
- Slide 140
- Slide 141
- Slide 142
- Slide 143
- Slide 144
- Slide 145
- Slide 146
- Slide 147
- Slide 148
- Slide 149
- Slide 150
- Slide 151
- Slide 152
- Slide 153
- Slide 154
- Slide 157
- Slide 158
- Slide 159
- Slide 160
- Slide 161
- Slide 162
- Slide 163
- Slide 164
- Slide 165
- Slide 166
- Slide 167
- Slide 168
- Recap Non Technical Issueshellip
- So being successful requireshellip
- Success Factorshellip
- Please Fill Out The Survey
- Thank You Organizers Sponsors and You for Making this Possibl
-
SharePoint Saturday
Say Thank You
SharePoint Saturday
Itrsquos okay to be proud
SharePoint Saturday
SharePoint Saturday
Reward super users with achievements
Then promote the desire to get rewards
SharePoint Saturday
Create a SharePoint Showcase
Where users submit and show off
their SharePoint ldquoSolutionsrdquo
Good Idea
SharePoint Saturday
Make it easier to work with
SharePoint Saturday
Walk your own talk
The OutcomeSharePoint is successfully adopted by a large
enough group of users to be deemed successful
What to watch out forhellipThe build it they will come approach
will not work alone
Planning for New Work and Growth
SharePoint Saturday
What about New Work amp Growth
SharePoint Saturday
Spend time in advance building a channel for new work
Avoid the flood
SharePoint Saturday
Know your limits
SharePoint Saturday
Grow your team
SharePoint Saturday
Know your team Developers(s)
Administrators(s)
Architect(s)
Business Analyst(s)
Project Manager(s)
Site Administrator(s)
Super Users(s)
Trainer(s)
SharePoint Saturday
Cultivate new work Itrsquos a good thing
This boosts user adoption (More functionality and dependency over time)
The OutcomeThe SharePoint Implementation continues to
grow expand and provide more value
What to watch out forhellipYou need to plan support for new
workrequests otherwise people will lose confidence
Recap Non Technical IssueshellipOften are the Big Reasons Projects FailShared Understanding of RequirementsNeedsKnowing the Limitations of the Software
(When to use itWhen not to)Estimating Effort and Schedule Accuracy
So being successful requireshellip
Understanding the non techincal as well as the technical
1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities
Success Factorshellip
Please Fill Out The SurveyInterested in hearing more on these topics Related sessions are
Governance Best Practices in SharePoint 2010 - Scott Jamison
Driving End User Adoption for SharePoint 2010 ndash Chris Bortlik
Survey Results How is your Company Using SharePoint ndash Derek and Mark
Pretty Much Any Last Session
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The Seven Most Important Non Technical SharePoint Success Fac
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- What we will be talking abouthellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
- Slide 19
- Slide 20
- Slide 21
- Slide 22
- Slide 23
- Slide 24
- Slide 25
- Slide 26
- Slide 27
- Slide 28
- Slide 29
- Slide 30
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Slide 39
- Slide 40
- Slide 41
- Slide 42
- Slide 43
- Slide 44
- Slide 45
- Slide 46
- Slide 47
- Slide 48
- Slide 49
- Slide 50
- Slide 51
- Lets Talk Numbers (CFOFinance)
- Slide 53
- Slide 54
- Slide 55
- Add Value (Decision Makers)
- Slide 57
- Explain Information Overload
- Explain Scalable Architecture
- Prioritize and Plan
- Paired Comparison Matrix
- Map Solutions to Objectives
- Slide 63
- Slide 64
- SharePoint Solutions (Evolution)
- Slide 66
- Slide 67
- Slide 68
- What about this guy
- How do we get here
- Slide 71
- Evaluating With Discounted Cash Flow
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Excel has wonderful Formulas
- Slide 78
- Slide 79
- Slide 80
- Examples
- Slide 82
- Slide 83
- Example of Non-Financial Measurement
- Slide 85
- Slide 86
- Slide 87
- Slide 88
- Slide 89
- What you donrsquot want
- Slide 91
- Slide 92
- Slide 93
- Slide 94
- Slide 95
- Slide 96
- Slide 97
- Slide 98
- Teamwork is Key
- Slide 100
- Slide 101
- Executing Governance
- The Result
- Governance Documentation
- Operations Documentation
- Support Documentation
- Development Documentation
- Slide 108
- Governance Checklist
- TechNet Community and More
- Slide 111
- Slide 112
- Slide 113
- Slide 114
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Productivity Hub
- Stand AlonePortal Edition Training
- SharePoint Learning Kit
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 139
- Slide 140
- Slide 141
- Slide 142
- Slide 143
- Slide 144
- Slide 145
- Slide 146
- Slide 147
- Slide 148
- Slide 149
- Slide 150
- Slide 151
- Slide 152
- Slide 153
- Slide 154
- Slide 157
- Slide 158
- Slide 159
- Slide 160
- Slide 161
- Slide 162
- Slide 163
- Slide 164
- Slide 165
- Slide 166
- Slide 167
- Slide 168
- Recap Non Technical Issueshellip
- So being successful requireshellip
- Success Factorshellip
- Please Fill Out The Survey
- Thank You Organizers Sponsors and You for Making this Possibl
-
SharePoint Saturday
Itrsquos okay to be proud
SharePoint Saturday
SharePoint Saturday
Reward super users with achievements
Then promote the desire to get rewards
SharePoint Saturday
Create a SharePoint Showcase
Where users submit and show off
their SharePoint ldquoSolutionsrdquo
Good Idea
SharePoint Saturday
Make it easier to work with
SharePoint Saturday
Walk your own talk
The OutcomeSharePoint is successfully adopted by a large
enough group of users to be deemed successful
What to watch out forhellipThe build it they will come approach
will not work alone
Planning for New Work and Growth
SharePoint Saturday
What about New Work amp Growth
SharePoint Saturday
Spend time in advance building a channel for new work
Avoid the flood
SharePoint Saturday
Know your limits
SharePoint Saturday
Grow your team
SharePoint Saturday
Know your team Developers(s)
Administrators(s)
Architect(s)
Business Analyst(s)
Project Manager(s)
Site Administrator(s)
Super Users(s)
Trainer(s)
SharePoint Saturday
Cultivate new work Itrsquos a good thing
This boosts user adoption (More functionality and dependency over time)
The OutcomeThe SharePoint Implementation continues to
grow expand and provide more value
What to watch out forhellipYou need to plan support for new
workrequests otherwise people will lose confidence
Recap Non Technical IssueshellipOften are the Big Reasons Projects FailShared Understanding of RequirementsNeedsKnowing the Limitations of the Software
(When to use itWhen not to)Estimating Effort and Schedule Accuracy
So being successful requireshellip
Understanding the non techincal as well as the technical
1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities
Success Factorshellip
Please Fill Out The SurveyInterested in hearing more on these topics Related sessions are
Governance Best Practices in SharePoint 2010 - Scott Jamison
Driving End User Adoption for SharePoint 2010 ndash Chris Bortlik
Survey Results How is your Company Using SharePoint ndash Derek and Mark
Pretty Much Any Last Session
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The Seven Most Important Non Technical SharePoint Success Fac
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- What we will be talking abouthellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
- Slide 19
- Slide 20
- Slide 21
- Slide 22
- Slide 23
- Slide 24
- Slide 25
- Slide 26
- Slide 27
- Slide 28
- Slide 29
- Slide 30
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Slide 39
- Slide 40
- Slide 41
- Slide 42
- Slide 43
- Slide 44
- Slide 45
- Slide 46
- Slide 47
- Slide 48
- Slide 49
- Slide 50
- Slide 51
- Lets Talk Numbers (CFOFinance)
- Slide 53
- Slide 54
- Slide 55
- Add Value (Decision Makers)
- Slide 57
- Explain Information Overload
- Explain Scalable Architecture
- Prioritize and Plan
- Paired Comparison Matrix
- Map Solutions to Objectives
- Slide 63
- Slide 64
- SharePoint Solutions (Evolution)
- Slide 66
- Slide 67
- Slide 68
- What about this guy
- How do we get here
- Slide 71
- Evaluating With Discounted Cash Flow
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Excel has wonderful Formulas
- Slide 78
- Slide 79
- Slide 80
- Examples
- Slide 82
- Slide 83
- Example of Non-Financial Measurement
- Slide 85
- Slide 86
- Slide 87
- Slide 88
- Slide 89
- What you donrsquot want
- Slide 91
- Slide 92
- Slide 93
- Slide 94
- Slide 95
- Slide 96
- Slide 97
- Slide 98
- Teamwork is Key
- Slide 100
- Slide 101
- Executing Governance
- The Result
- Governance Documentation
- Operations Documentation
- Support Documentation
- Development Documentation
- Slide 108
- Governance Checklist
- TechNet Community and More
- Slide 111
- Slide 112
- Slide 113
- Slide 114
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Productivity Hub
- Stand AlonePortal Edition Training
- SharePoint Learning Kit
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 139
- Slide 140
- Slide 141
- Slide 142
- Slide 143
- Slide 144
- Slide 145
- Slide 146
- Slide 147
- Slide 148
- Slide 149
- Slide 150
- Slide 151
- Slide 152
- Slide 153
- Slide 154
- Slide 157
- Slide 158
- Slide 159
- Slide 160
- Slide 161
- Slide 162
- Slide 163
- Slide 164
- Slide 165
- Slide 166
- Slide 167
- Slide 168
- Recap Non Technical Issueshellip
- So being successful requireshellip
- Success Factorshellip
- Please Fill Out The Survey
- Thank You Organizers Sponsors and You for Making this Possibl
-
SharePoint Saturday
SharePoint Saturday
Reward super users with achievements
Then promote the desire to get rewards
SharePoint Saturday
Create a SharePoint Showcase
Where users submit and show off
their SharePoint ldquoSolutionsrdquo
Good Idea
SharePoint Saturday
Make it easier to work with
SharePoint Saturday
Walk your own talk
The OutcomeSharePoint is successfully adopted by a large
enough group of users to be deemed successful
What to watch out forhellipThe build it they will come approach
will not work alone
Planning for New Work and Growth
SharePoint Saturday
What about New Work amp Growth
SharePoint Saturday
Spend time in advance building a channel for new work
Avoid the flood
SharePoint Saturday
Know your limits
SharePoint Saturday
Grow your team
SharePoint Saturday
Know your team Developers(s)
Administrators(s)
Architect(s)
Business Analyst(s)
Project Manager(s)
Site Administrator(s)
Super Users(s)
Trainer(s)
SharePoint Saturday
Cultivate new work Itrsquos a good thing
This boosts user adoption (More functionality and dependency over time)
The OutcomeThe SharePoint Implementation continues to
grow expand and provide more value
What to watch out forhellipYou need to plan support for new
workrequests otherwise people will lose confidence
Recap Non Technical IssueshellipOften are the Big Reasons Projects FailShared Understanding of RequirementsNeedsKnowing the Limitations of the Software
(When to use itWhen not to)Estimating Effort and Schedule Accuracy
So being successful requireshellip
Understanding the non techincal as well as the technical
1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities
Success Factorshellip
Please Fill Out The SurveyInterested in hearing more on these topics Related sessions are
Governance Best Practices in SharePoint 2010 - Scott Jamison
Driving End User Adoption for SharePoint 2010 ndash Chris Bortlik
Survey Results How is your Company Using SharePoint ndash Derek and Mark
Pretty Much Any Last Session
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The Seven Most Important Non Technical SharePoint Success Fac
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- What we will be talking abouthellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
- Slide 19
- Slide 20
- Slide 21
- Slide 22
- Slide 23
- Slide 24
- Slide 25
- Slide 26
- Slide 27
- Slide 28
- Slide 29
- Slide 30
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Slide 39
- Slide 40
- Slide 41
- Slide 42
- Slide 43
- Slide 44
- Slide 45
- Slide 46
- Slide 47
- Slide 48
- Slide 49
- Slide 50
- Slide 51
- Lets Talk Numbers (CFOFinance)
- Slide 53
- Slide 54
- Slide 55
- Add Value (Decision Makers)
- Slide 57
- Explain Information Overload
- Explain Scalable Architecture
- Prioritize and Plan
- Paired Comparison Matrix
- Map Solutions to Objectives
- Slide 63
- Slide 64
- SharePoint Solutions (Evolution)
- Slide 66
- Slide 67
- Slide 68
- What about this guy
- How do we get here
- Slide 71
- Evaluating With Discounted Cash Flow
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Excel has wonderful Formulas
- Slide 78
- Slide 79
- Slide 80
- Examples
- Slide 82
- Slide 83
- Example of Non-Financial Measurement
- Slide 85
- Slide 86
- Slide 87
- Slide 88
- Slide 89
- What you donrsquot want
- Slide 91
- Slide 92
- Slide 93
- Slide 94
- Slide 95
- Slide 96
- Slide 97
- Slide 98
- Teamwork is Key
- Slide 100
- Slide 101
- Executing Governance
- The Result
- Governance Documentation
- Operations Documentation
- Support Documentation
- Development Documentation
- Slide 108
- Governance Checklist
- TechNet Community and More
- Slide 111
- Slide 112
- Slide 113
- Slide 114
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Productivity Hub
- Stand AlonePortal Edition Training
- SharePoint Learning Kit
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 139
- Slide 140
- Slide 141
- Slide 142
- Slide 143
- Slide 144
- Slide 145
- Slide 146
- Slide 147
- Slide 148
- Slide 149
- Slide 150
- Slide 151
- Slide 152
- Slide 153
- Slide 154
- Slide 157
- Slide 158
- Slide 159
- Slide 160
- Slide 161
- Slide 162
- Slide 163
- Slide 164
- Slide 165
- Slide 166
- Slide 167
- Slide 168
- Recap Non Technical Issueshellip
- So being successful requireshellip
- Success Factorshellip
- Please Fill Out The Survey
- Thank You Organizers Sponsors and You for Making this Possibl
-
SharePoint Saturday
Reward super users with achievements
Then promote the desire to get rewards
SharePoint Saturday
Create a SharePoint Showcase
Where users submit and show off
their SharePoint ldquoSolutionsrdquo
Good Idea
SharePoint Saturday
Make it easier to work with
SharePoint Saturday
Walk your own talk
The OutcomeSharePoint is successfully adopted by a large
enough group of users to be deemed successful
What to watch out forhellipThe build it they will come approach
will not work alone
Planning for New Work and Growth
SharePoint Saturday
What about New Work amp Growth
SharePoint Saturday
Spend time in advance building a channel for new work
Avoid the flood
SharePoint Saturday
Know your limits
SharePoint Saturday
Grow your team
SharePoint Saturday
Know your team Developers(s)
Administrators(s)
Architect(s)
Business Analyst(s)
Project Manager(s)
Site Administrator(s)
Super Users(s)
Trainer(s)
SharePoint Saturday
Cultivate new work Itrsquos a good thing
This boosts user adoption (More functionality and dependency over time)
The OutcomeThe SharePoint Implementation continues to
grow expand and provide more value
What to watch out forhellipYou need to plan support for new
workrequests otherwise people will lose confidence
Recap Non Technical IssueshellipOften are the Big Reasons Projects FailShared Understanding of RequirementsNeedsKnowing the Limitations of the Software
(When to use itWhen not to)Estimating Effort and Schedule Accuracy
So being successful requireshellip
Understanding the non techincal as well as the technical
1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities
Success Factorshellip
Please Fill Out The SurveyInterested in hearing more on these topics Related sessions are
Governance Best Practices in SharePoint 2010 - Scott Jamison
Driving End User Adoption for SharePoint 2010 ndash Chris Bortlik
Survey Results How is your Company Using SharePoint ndash Derek and Mark
Pretty Much Any Last Session
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The Seven Most Important Non Technical SharePoint Success Fac
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- What we will be talking abouthellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
- Slide 19
- Slide 20
- Slide 21
- Slide 22
- Slide 23
- Slide 24
- Slide 25
- Slide 26
- Slide 27
- Slide 28
- Slide 29
- Slide 30
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Slide 39
- Slide 40
- Slide 41
- Slide 42
- Slide 43
- Slide 44
- Slide 45
- Slide 46
- Slide 47
- Slide 48
- Slide 49
- Slide 50
- Slide 51
- Lets Talk Numbers (CFOFinance)
- Slide 53
- Slide 54
- Slide 55
- Add Value (Decision Makers)
- Slide 57
- Explain Information Overload
- Explain Scalable Architecture
- Prioritize and Plan
- Paired Comparison Matrix
- Map Solutions to Objectives
- Slide 63
- Slide 64
- SharePoint Solutions (Evolution)
- Slide 66
- Slide 67
- Slide 68
- What about this guy
- How do we get here
- Slide 71
- Evaluating With Discounted Cash Flow
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Excel has wonderful Formulas
- Slide 78
- Slide 79
- Slide 80
- Examples
- Slide 82
- Slide 83
- Example of Non-Financial Measurement
- Slide 85
- Slide 86
- Slide 87
- Slide 88
- Slide 89
- What you donrsquot want
- Slide 91
- Slide 92
- Slide 93
- Slide 94
- Slide 95
- Slide 96
- Slide 97
- Slide 98
- Teamwork is Key
- Slide 100
- Slide 101
- Executing Governance
- The Result
- Governance Documentation
- Operations Documentation
- Support Documentation
- Development Documentation
- Slide 108
- Governance Checklist
- TechNet Community and More
- Slide 111
- Slide 112
- Slide 113
- Slide 114
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Productivity Hub
- Stand AlonePortal Edition Training
- SharePoint Learning Kit
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 139
- Slide 140
- Slide 141
- Slide 142
- Slide 143
- Slide 144
- Slide 145
- Slide 146
- Slide 147
- Slide 148
- Slide 149
- Slide 150
- Slide 151
- Slide 152
- Slide 153
- Slide 154
- Slide 157
- Slide 158
- Slide 159
- Slide 160
- Slide 161
- Slide 162
- Slide 163
- Slide 164
- Slide 165
- Slide 166
- Slide 167
- Slide 168
- Recap Non Technical Issueshellip
- So being successful requireshellip
- Success Factorshellip
- Please Fill Out The Survey
- Thank You Organizers Sponsors and You for Making this Possibl
-
SharePoint Saturday
Create a SharePoint Showcase
Where users submit and show off
their SharePoint ldquoSolutionsrdquo
Good Idea
SharePoint Saturday
Make it easier to work with
SharePoint Saturday
Walk your own talk
The OutcomeSharePoint is successfully adopted by a large
enough group of users to be deemed successful
What to watch out forhellipThe build it they will come approach
will not work alone
Planning for New Work and Growth
SharePoint Saturday
What about New Work amp Growth
SharePoint Saturday
Spend time in advance building a channel for new work
Avoid the flood
SharePoint Saturday
Know your limits
SharePoint Saturday
Grow your team
SharePoint Saturday
Know your team Developers(s)
Administrators(s)
Architect(s)
Business Analyst(s)
Project Manager(s)
Site Administrator(s)
Super Users(s)
Trainer(s)
SharePoint Saturday
Cultivate new work Itrsquos a good thing
This boosts user adoption (More functionality and dependency over time)
The OutcomeThe SharePoint Implementation continues to
grow expand and provide more value
What to watch out forhellipYou need to plan support for new
workrequests otherwise people will lose confidence
Recap Non Technical IssueshellipOften are the Big Reasons Projects FailShared Understanding of RequirementsNeedsKnowing the Limitations of the Software
(When to use itWhen not to)Estimating Effort and Schedule Accuracy
So being successful requireshellip
Understanding the non techincal as well as the technical
1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities
Success Factorshellip
Please Fill Out The SurveyInterested in hearing more on these topics Related sessions are
Governance Best Practices in SharePoint 2010 - Scott Jamison
Driving End User Adoption for SharePoint 2010 ndash Chris Bortlik
Survey Results How is your Company Using SharePoint ndash Derek and Mark
Pretty Much Any Last Session
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The Seven Most Important Non Technical SharePoint Success Fac
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- What we will be talking abouthellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
- Slide 19
- Slide 20
- Slide 21
- Slide 22
- Slide 23
- Slide 24
- Slide 25
- Slide 26
- Slide 27
- Slide 28
- Slide 29
- Slide 30
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Slide 39
- Slide 40
- Slide 41
- Slide 42
- Slide 43
- Slide 44
- Slide 45
- Slide 46
- Slide 47
- Slide 48
- Slide 49
- Slide 50
- Slide 51
- Lets Talk Numbers (CFOFinance)
- Slide 53
- Slide 54
- Slide 55
- Add Value (Decision Makers)
- Slide 57
- Explain Information Overload
- Explain Scalable Architecture
- Prioritize and Plan
- Paired Comparison Matrix
- Map Solutions to Objectives
- Slide 63
- Slide 64
- SharePoint Solutions (Evolution)
- Slide 66
- Slide 67
- Slide 68
- What about this guy
- How do we get here
- Slide 71
- Evaluating With Discounted Cash Flow
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Excel has wonderful Formulas
- Slide 78
- Slide 79
- Slide 80
- Examples
- Slide 82
- Slide 83
- Example of Non-Financial Measurement
- Slide 85
- Slide 86
- Slide 87
- Slide 88
- Slide 89
- What you donrsquot want
- Slide 91
- Slide 92
- Slide 93
- Slide 94
- Slide 95
- Slide 96
- Slide 97
- Slide 98
- Teamwork is Key
- Slide 100
- Slide 101
- Executing Governance
- The Result
- Governance Documentation
- Operations Documentation
- Support Documentation
- Development Documentation
- Slide 108
- Governance Checklist
- TechNet Community and More
- Slide 111
- Slide 112
- Slide 113
- Slide 114
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Productivity Hub
- Stand AlonePortal Edition Training
- SharePoint Learning Kit
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 139
- Slide 140
- Slide 141
- Slide 142
- Slide 143
- Slide 144
- Slide 145
- Slide 146
- Slide 147
- Slide 148
- Slide 149
- Slide 150
- Slide 151
- Slide 152
- Slide 153
- Slide 154
- Slide 157
- Slide 158
- Slide 159
- Slide 160
- Slide 161
- Slide 162
- Slide 163
- Slide 164
- Slide 165
- Slide 166
- Slide 167
- Slide 168
- Recap Non Technical Issueshellip
- So being successful requireshellip
- Success Factorshellip
- Please Fill Out The Survey
- Thank You Organizers Sponsors and You for Making this Possibl
-
SharePoint Saturday
Make it easier to work with
SharePoint Saturday
Walk your own talk
The OutcomeSharePoint is successfully adopted by a large
enough group of users to be deemed successful
What to watch out forhellipThe build it they will come approach
will not work alone
Planning for New Work and Growth
SharePoint Saturday
What about New Work amp Growth
SharePoint Saturday
Spend time in advance building a channel for new work
Avoid the flood
SharePoint Saturday
Know your limits
SharePoint Saturday
Grow your team
SharePoint Saturday
Know your team Developers(s)
Administrators(s)
Architect(s)
Business Analyst(s)
Project Manager(s)
Site Administrator(s)
Super Users(s)
Trainer(s)
SharePoint Saturday
Cultivate new work Itrsquos a good thing
This boosts user adoption (More functionality and dependency over time)
The OutcomeThe SharePoint Implementation continues to
grow expand and provide more value
What to watch out forhellipYou need to plan support for new
workrequests otherwise people will lose confidence
Recap Non Technical IssueshellipOften are the Big Reasons Projects FailShared Understanding of RequirementsNeedsKnowing the Limitations of the Software
(When to use itWhen not to)Estimating Effort and Schedule Accuracy
So being successful requireshellip
Understanding the non techincal as well as the technical
1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities
Success Factorshellip
Please Fill Out The SurveyInterested in hearing more on these topics Related sessions are
Governance Best Practices in SharePoint 2010 - Scott Jamison
Driving End User Adoption for SharePoint 2010 ndash Chris Bortlik
Survey Results How is your Company Using SharePoint ndash Derek and Mark
Pretty Much Any Last Session
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The Seven Most Important Non Technical SharePoint Success Fac
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- What we will be talking abouthellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
- Slide 19
- Slide 20
- Slide 21
- Slide 22
- Slide 23
- Slide 24
- Slide 25
- Slide 26
- Slide 27
- Slide 28
- Slide 29
- Slide 30
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Slide 39
- Slide 40
- Slide 41
- Slide 42
- Slide 43
- Slide 44
- Slide 45
- Slide 46
- Slide 47
- Slide 48
- Slide 49
- Slide 50
- Slide 51
- Lets Talk Numbers (CFOFinance)
- Slide 53
- Slide 54
- Slide 55
- Add Value (Decision Makers)
- Slide 57
- Explain Information Overload
- Explain Scalable Architecture
- Prioritize and Plan
- Paired Comparison Matrix
- Map Solutions to Objectives
- Slide 63
- Slide 64
- SharePoint Solutions (Evolution)
- Slide 66
- Slide 67
- Slide 68
- What about this guy
- How do we get here
- Slide 71
- Evaluating With Discounted Cash Flow
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Excel has wonderful Formulas
- Slide 78
- Slide 79
- Slide 80
- Examples
- Slide 82
- Slide 83
- Example of Non-Financial Measurement
- Slide 85
- Slide 86
- Slide 87
- Slide 88
- Slide 89
- What you donrsquot want
- Slide 91
- Slide 92
- Slide 93
- Slide 94
- Slide 95
- Slide 96
- Slide 97
- Slide 98
- Teamwork is Key
- Slide 100
- Slide 101
- Executing Governance
- The Result
- Governance Documentation
- Operations Documentation
- Support Documentation
- Development Documentation
- Slide 108
- Governance Checklist
- TechNet Community and More
- Slide 111
- Slide 112
- Slide 113
- Slide 114
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Productivity Hub
- Stand AlonePortal Edition Training
- SharePoint Learning Kit
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 139
- Slide 140
- Slide 141
- Slide 142
- Slide 143
- Slide 144
- Slide 145
- Slide 146
- Slide 147
- Slide 148
- Slide 149
- Slide 150
- Slide 151
- Slide 152
- Slide 153
- Slide 154
- Slide 157
- Slide 158
- Slide 159
- Slide 160
- Slide 161
- Slide 162
- Slide 163
- Slide 164
- Slide 165
- Slide 166
- Slide 167
- Slide 168
- Recap Non Technical Issueshellip
- So being successful requireshellip
- Success Factorshellip
- Please Fill Out The Survey
- Thank You Organizers Sponsors and You for Making this Possibl
-
SharePoint Saturday
Walk your own talk
The OutcomeSharePoint is successfully adopted by a large
enough group of users to be deemed successful
What to watch out forhellipThe build it they will come approach
will not work alone
Planning for New Work and Growth
SharePoint Saturday
What about New Work amp Growth
SharePoint Saturday
Spend time in advance building a channel for new work
Avoid the flood
SharePoint Saturday
Know your limits
SharePoint Saturday
Grow your team
SharePoint Saturday
Know your team Developers(s)
Administrators(s)
Architect(s)
Business Analyst(s)
Project Manager(s)
Site Administrator(s)
Super Users(s)
Trainer(s)
SharePoint Saturday
Cultivate new work Itrsquos a good thing
This boosts user adoption (More functionality and dependency over time)
The OutcomeThe SharePoint Implementation continues to
grow expand and provide more value
What to watch out forhellipYou need to plan support for new
workrequests otherwise people will lose confidence
Recap Non Technical IssueshellipOften are the Big Reasons Projects FailShared Understanding of RequirementsNeedsKnowing the Limitations of the Software
(When to use itWhen not to)Estimating Effort and Schedule Accuracy
So being successful requireshellip
Understanding the non techincal as well as the technical
1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities
Success Factorshellip
Please Fill Out The SurveyInterested in hearing more on these topics Related sessions are
Governance Best Practices in SharePoint 2010 - Scott Jamison
Driving End User Adoption for SharePoint 2010 ndash Chris Bortlik
Survey Results How is your Company Using SharePoint ndash Derek and Mark
Pretty Much Any Last Session
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The Seven Most Important Non Technical SharePoint Success Fac
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- What we will be talking abouthellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
- Slide 19
- Slide 20
- Slide 21
- Slide 22
- Slide 23
- Slide 24
- Slide 25
- Slide 26
- Slide 27
- Slide 28
- Slide 29
- Slide 30
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Slide 39
- Slide 40
- Slide 41
- Slide 42
- Slide 43
- Slide 44
- Slide 45
- Slide 46
- Slide 47
- Slide 48
- Slide 49
- Slide 50
- Slide 51
- Lets Talk Numbers (CFOFinance)
- Slide 53
- Slide 54
- Slide 55
- Add Value (Decision Makers)
- Slide 57
- Explain Information Overload
- Explain Scalable Architecture
- Prioritize and Plan
- Paired Comparison Matrix
- Map Solutions to Objectives
- Slide 63
- Slide 64
- SharePoint Solutions (Evolution)
- Slide 66
- Slide 67
- Slide 68
- What about this guy
- How do we get here
- Slide 71
- Evaluating With Discounted Cash Flow
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Excel has wonderful Formulas
- Slide 78
- Slide 79
- Slide 80
- Examples
- Slide 82
- Slide 83
- Example of Non-Financial Measurement
- Slide 85
- Slide 86
- Slide 87
- Slide 88
- Slide 89
- What you donrsquot want
- Slide 91
- Slide 92
- Slide 93
- Slide 94
- Slide 95
- Slide 96
- Slide 97
- Slide 98
- Teamwork is Key
- Slide 100
- Slide 101
- Executing Governance
- The Result
- Governance Documentation
- Operations Documentation
- Support Documentation
- Development Documentation
- Slide 108
- Governance Checklist
- TechNet Community and More
- Slide 111
- Slide 112
- Slide 113
- Slide 114
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Productivity Hub
- Stand AlonePortal Edition Training
- SharePoint Learning Kit
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 139
- Slide 140
- Slide 141
- Slide 142
- Slide 143
- Slide 144
- Slide 145
- Slide 146
- Slide 147
- Slide 148
- Slide 149
- Slide 150
- Slide 151
- Slide 152
- Slide 153
- Slide 154
- Slide 157
- Slide 158
- Slide 159
- Slide 160
- Slide 161
- Slide 162
- Slide 163
- Slide 164
- Slide 165
- Slide 166
- Slide 167
- Slide 168
- Recap Non Technical Issueshellip
- So being successful requireshellip
- Success Factorshellip
- Please Fill Out The Survey
- Thank You Organizers Sponsors and You for Making this Possibl
-
The OutcomeSharePoint is successfully adopted by a large
enough group of users to be deemed successful
What to watch out forhellipThe build it they will come approach
will not work alone
Planning for New Work and Growth
SharePoint Saturday
What about New Work amp Growth
SharePoint Saturday
Spend time in advance building a channel for new work
Avoid the flood
SharePoint Saturday
Know your limits
SharePoint Saturday
Grow your team
SharePoint Saturday
Know your team Developers(s)
Administrators(s)
Architect(s)
Business Analyst(s)
Project Manager(s)
Site Administrator(s)
Super Users(s)
Trainer(s)
SharePoint Saturday
Cultivate new work Itrsquos a good thing
This boosts user adoption (More functionality and dependency over time)
The OutcomeThe SharePoint Implementation continues to
grow expand and provide more value
What to watch out forhellipYou need to plan support for new
workrequests otherwise people will lose confidence
Recap Non Technical IssueshellipOften are the Big Reasons Projects FailShared Understanding of RequirementsNeedsKnowing the Limitations of the Software
(When to use itWhen not to)Estimating Effort and Schedule Accuracy
So being successful requireshellip
Understanding the non techincal as well as the technical
1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities
Success Factorshellip
Please Fill Out The SurveyInterested in hearing more on these topics Related sessions are
Governance Best Practices in SharePoint 2010 - Scott Jamison
Driving End User Adoption for SharePoint 2010 ndash Chris Bortlik
Survey Results How is your Company Using SharePoint ndash Derek and Mark
Pretty Much Any Last Session
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The Seven Most Important Non Technical SharePoint Success Fac
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- What we will be talking abouthellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
- Slide 19
- Slide 20
- Slide 21
- Slide 22
- Slide 23
- Slide 24
- Slide 25
- Slide 26
- Slide 27
- Slide 28
- Slide 29
- Slide 30
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Slide 39
- Slide 40
- Slide 41
- Slide 42
- Slide 43
- Slide 44
- Slide 45
- Slide 46
- Slide 47
- Slide 48
- Slide 49
- Slide 50
- Slide 51
- Lets Talk Numbers (CFOFinance)
- Slide 53
- Slide 54
- Slide 55
- Add Value (Decision Makers)
- Slide 57
- Explain Information Overload
- Explain Scalable Architecture
- Prioritize and Plan
- Paired Comparison Matrix
- Map Solutions to Objectives
- Slide 63
- Slide 64
- SharePoint Solutions (Evolution)
- Slide 66
- Slide 67
- Slide 68
- What about this guy
- How do we get here
- Slide 71
- Evaluating With Discounted Cash Flow
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Excel has wonderful Formulas
- Slide 78
- Slide 79
- Slide 80
- Examples
- Slide 82
- Slide 83
- Example of Non-Financial Measurement
- Slide 85
- Slide 86
- Slide 87
- Slide 88
- Slide 89
- What you donrsquot want
- Slide 91
- Slide 92
- Slide 93
- Slide 94
- Slide 95
- Slide 96
- Slide 97
- Slide 98
- Teamwork is Key
- Slide 100
- Slide 101
- Executing Governance
- The Result
- Governance Documentation
- Operations Documentation
- Support Documentation
- Development Documentation
- Slide 108
- Governance Checklist
- TechNet Community and More
- Slide 111
- Slide 112
- Slide 113
- Slide 114
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Productivity Hub
- Stand AlonePortal Edition Training
- SharePoint Learning Kit
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 139
- Slide 140
- Slide 141
- Slide 142
- Slide 143
- Slide 144
- Slide 145
- Slide 146
- Slide 147
- Slide 148
- Slide 149
- Slide 150
- Slide 151
- Slide 152
- Slide 153
- Slide 154
- Slide 157
- Slide 158
- Slide 159
- Slide 160
- Slide 161
- Slide 162
- Slide 163
- Slide 164
- Slide 165
- Slide 166
- Slide 167
- Slide 168
- Recap Non Technical Issueshellip
- So being successful requireshellip
- Success Factorshellip
- Please Fill Out The Survey
- Thank You Organizers Sponsors and You for Making this Possibl
-
What to watch out forhellipThe build it they will come approach
will not work alone
Planning for New Work and Growth
SharePoint Saturday
What about New Work amp Growth
SharePoint Saturday
Spend time in advance building a channel for new work
Avoid the flood
SharePoint Saturday
Know your limits
SharePoint Saturday
Grow your team
SharePoint Saturday
Know your team Developers(s)
Administrators(s)
Architect(s)
Business Analyst(s)
Project Manager(s)
Site Administrator(s)
Super Users(s)
Trainer(s)
SharePoint Saturday
Cultivate new work Itrsquos a good thing
This boosts user adoption (More functionality and dependency over time)
The OutcomeThe SharePoint Implementation continues to
grow expand and provide more value
What to watch out forhellipYou need to plan support for new
workrequests otherwise people will lose confidence
Recap Non Technical IssueshellipOften are the Big Reasons Projects FailShared Understanding of RequirementsNeedsKnowing the Limitations of the Software
(When to use itWhen not to)Estimating Effort and Schedule Accuracy
So being successful requireshellip
Understanding the non techincal as well as the technical
1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities
Success Factorshellip
Please Fill Out The SurveyInterested in hearing more on these topics Related sessions are
Governance Best Practices in SharePoint 2010 - Scott Jamison
Driving End User Adoption for SharePoint 2010 ndash Chris Bortlik
Survey Results How is your Company Using SharePoint ndash Derek and Mark
Pretty Much Any Last Session
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The Seven Most Important Non Technical SharePoint Success Fac
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- What we will be talking abouthellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
- Slide 19
- Slide 20
- Slide 21
- Slide 22
- Slide 23
- Slide 24
- Slide 25
- Slide 26
- Slide 27
- Slide 28
- Slide 29
- Slide 30
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Slide 39
- Slide 40
- Slide 41
- Slide 42
- Slide 43
- Slide 44
- Slide 45
- Slide 46
- Slide 47
- Slide 48
- Slide 49
- Slide 50
- Slide 51
- Lets Talk Numbers (CFOFinance)
- Slide 53
- Slide 54
- Slide 55
- Add Value (Decision Makers)
- Slide 57
- Explain Information Overload
- Explain Scalable Architecture
- Prioritize and Plan
- Paired Comparison Matrix
- Map Solutions to Objectives
- Slide 63
- Slide 64
- SharePoint Solutions (Evolution)
- Slide 66
- Slide 67
- Slide 68
- What about this guy
- How do we get here
- Slide 71
- Evaluating With Discounted Cash Flow
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Excel has wonderful Formulas
- Slide 78
- Slide 79
- Slide 80
- Examples
- Slide 82
- Slide 83
- Example of Non-Financial Measurement
- Slide 85
- Slide 86
- Slide 87
- Slide 88
- Slide 89
- What you donrsquot want
- Slide 91
- Slide 92
- Slide 93
- Slide 94
- Slide 95
- Slide 96
- Slide 97
- Slide 98
- Teamwork is Key
- Slide 100
- Slide 101
- Executing Governance
- The Result
- Governance Documentation
- Operations Documentation
- Support Documentation
- Development Documentation
- Slide 108
- Governance Checklist
- TechNet Community and More
- Slide 111
- Slide 112
- Slide 113
- Slide 114
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Productivity Hub
- Stand AlonePortal Edition Training
- SharePoint Learning Kit
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 139
- Slide 140
- Slide 141
- Slide 142
- Slide 143
- Slide 144
- Slide 145
- Slide 146
- Slide 147
- Slide 148
- Slide 149
- Slide 150
- Slide 151
- Slide 152
- Slide 153
- Slide 154
- Slide 157
- Slide 158
- Slide 159
- Slide 160
- Slide 161
- Slide 162
- Slide 163
- Slide 164
- Slide 165
- Slide 166
- Slide 167
- Slide 168
- Recap Non Technical Issueshellip
- So being successful requireshellip
- Success Factorshellip
- Please Fill Out The Survey
- Thank You Organizers Sponsors and You for Making this Possibl
-
Planning for New Work and Growth
SharePoint Saturday
What about New Work amp Growth
SharePoint Saturday
Spend time in advance building a channel for new work
Avoid the flood
SharePoint Saturday
Know your limits
SharePoint Saturday
Grow your team
SharePoint Saturday
Know your team Developers(s)
Administrators(s)
Architect(s)
Business Analyst(s)
Project Manager(s)
Site Administrator(s)
Super Users(s)
Trainer(s)
SharePoint Saturday
Cultivate new work Itrsquos a good thing
This boosts user adoption (More functionality and dependency over time)
The OutcomeThe SharePoint Implementation continues to
grow expand and provide more value
What to watch out forhellipYou need to plan support for new
workrequests otherwise people will lose confidence
Recap Non Technical IssueshellipOften are the Big Reasons Projects FailShared Understanding of RequirementsNeedsKnowing the Limitations of the Software
(When to use itWhen not to)Estimating Effort and Schedule Accuracy
So being successful requireshellip
Understanding the non techincal as well as the technical
1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities
Success Factorshellip
Please Fill Out The SurveyInterested in hearing more on these topics Related sessions are
Governance Best Practices in SharePoint 2010 - Scott Jamison
Driving End User Adoption for SharePoint 2010 ndash Chris Bortlik
Survey Results How is your Company Using SharePoint ndash Derek and Mark
Pretty Much Any Last Session
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The Seven Most Important Non Technical SharePoint Success Fac
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- What we will be talking abouthellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
- Slide 19
- Slide 20
- Slide 21
- Slide 22
- Slide 23
- Slide 24
- Slide 25
- Slide 26
- Slide 27
- Slide 28
- Slide 29
- Slide 30
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Slide 39
- Slide 40
- Slide 41
- Slide 42
- Slide 43
- Slide 44
- Slide 45
- Slide 46
- Slide 47
- Slide 48
- Slide 49
- Slide 50
- Slide 51
- Lets Talk Numbers (CFOFinance)
- Slide 53
- Slide 54
- Slide 55
- Add Value (Decision Makers)
- Slide 57
- Explain Information Overload
- Explain Scalable Architecture
- Prioritize and Plan
- Paired Comparison Matrix
- Map Solutions to Objectives
- Slide 63
- Slide 64
- SharePoint Solutions (Evolution)
- Slide 66
- Slide 67
- Slide 68
- What about this guy
- How do we get here
- Slide 71
- Evaluating With Discounted Cash Flow
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Excel has wonderful Formulas
- Slide 78
- Slide 79
- Slide 80
- Examples
- Slide 82
- Slide 83
- Example of Non-Financial Measurement
- Slide 85
- Slide 86
- Slide 87
- Slide 88
- Slide 89
- What you donrsquot want
- Slide 91
- Slide 92
- Slide 93
- Slide 94
- Slide 95
- Slide 96
- Slide 97
- Slide 98
- Teamwork is Key
- Slide 100
- Slide 101
- Executing Governance
- The Result
- Governance Documentation
- Operations Documentation
- Support Documentation
- Development Documentation
- Slide 108
- Governance Checklist
- TechNet Community and More
- Slide 111
- Slide 112
- Slide 113
- Slide 114
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Productivity Hub
- Stand AlonePortal Edition Training
- SharePoint Learning Kit
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 139
- Slide 140
- Slide 141
- Slide 142
- Slide 143
- Slide 144
- Slide 145
- Slide 146
- Slide 147
- Slide 148
- Slide 149
- Slide 150
- Slide 151
- Slide 152
- Slide 153
- Slide 154
- Slide 157
- Slide 158
- Slide 159
- Slide 160
- Slide 161
- Slide 162
- Slide 163
- Slide 164
- Slide 165
- Slide 166
- Slide 167
- Slide 168
- Recap Non Technical Issueshellip
- So being successful requireshellip
- Success Factorshellip
- Please Fill Out The Survey
- Thank You Organizers Sponsors and You for Making this Possibl
-
SharePoint Saturday
What about New Work amp Growth
SharePoint Saturday
Spend time in advance building a channel for new work
Avoid the flood
SharePoint Saturday
Know your limits
SharePoint Saturday
Grow your team
SharePoint Saturday
Know your team Developers(s)
Administrators(s)
Architect(s)
Business Analyst(s)
Project Manager(s)
Site Administrator(s)
Super Users(s)
Trainer(s)
SharePoint Saturday
Cultivate new work Itrsquos a good thing
This boosts user adoption (More functionality and dependency over time)
The OutcomeThe SharePoint Implementation continues to
grow expand and provide more value
What to watch out forhellipYou need to plan support for new
workrequests otherwise people will lose confidence
Recap Non Technical IssueshellipOften are the Big Reasons Projects FailShared Understanding of RequirementsNeedsKnowing the Limitations of the Software
(When to use itWhen not to)Estimating Effort and Schedule Accuracy
So being successful requireshellip
Understanding the non techincal as well as the technical
1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities
Success Factorshellip
Please Fill Out The SurveyInterested in hearing more on these topics Related sessions are
Governance Best Practices in SharePoint 2010 - Scott Jamison
Driving End User Adoption for SharePoint 2010 ndash Chris Bortlik
Survey Results How is your Company Using SharePoint ndash Derek and Mark
Pretty Much Any Last Session
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The Seven Most Important Non Technical SharePoint Success Fac
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- What we will be talking abouthellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
- Slide 19
- Slide 20
- Slide 21
- Slide 22
- Slide 23
- Slide 24
- Slide 25
- Slide 26
- Slide 27
- Slide 28
- Slide 29
- Slide 30
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Slide 39
- Slide 40
- Slide 41
- Slide 42
- Slide 43
- Slide 44
- Slide 45
- Slide 46
- Slide 47
- Slide 48
- Slide 49
- Slide 50
- Slide 51
- Lets Talk Numbers (CFOFinance)
- Slide 53
- Slide 54
- Slide 55
- Add Value (Decision Makers)
- Slide 57
- Explain Information Overload
- Explain Scalable Architecture
- Prioritize and Plan
- Paired Comparison Matrix
- Map Solutions to Objectives
- Slide 63
- Slide 64
- SharePoint Solutions (Evolution)
- Slide 66
- Slide 67
- Slide 68
- What about this guy
- How do we get here
- Slide 71
- Evaluating With Discounted Cash Flow
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Excel has wonderful Formulas
- Slide 78
- Slide 79
- Slide 80
- Examples
- Slide 82
- Slide 83
- Example of Non-Financial Measurement
- Slide 85
- Slide 86
- Slide 87
- Slide 88
- Slide 89
- What you donrsquot want
- Slide 91
- Slide 92
- Slide 93
- Slide 94
- Slide 95
- Slide 96
- Slide 97
- Slide 98
- Teamwork is Key
- Slide 100
- Slide 101
- Executing Governance
- The Result
- Governance Documentation
- Operations Documentation
- Support Documentation
- Development Documentation
- Slide 108
- Governance Checklist
- TechNet Community and More
- Slide 111
- Slide 112
- Slide 113
- Slide 114
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Productivity Hub
- Stand AlonePortal Edition Training
- SharePoint Learning Kit
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 139
- Slide 140
- Slide 141
- Slide 142
- Slide 143
- Slide 144
- Slide 145
- Slide 146
- Slide 147
- Slide 148
- Slide 149
- Slide 150
- Slide 151
- Slide 152
- Slide 153
- Slide 154
- Slide 157
- Slide 158
- Slide 159
- Slide 160
- Slide 161
- Slide 162
- Slide 163
- Slide 164
- Slide 165
- Slide 166
- Slide 167
- Slide 168
- Recap Non Technical Issueshellip
- So being successful requireshellip
- Success Factorshellip
- Please Fill Out The Survey
- Thank You Organizers Sponsors and You for Making this Possibl
-
SharePoint Saturday
Spend time in advance building a channel for new work
Avoid the flood
SharePoint Saturday
Know your limits
SharePoint Saturday
Grow your team
SharePoint Saturday
Know your team Developers(s)
Administrators(s)
Architect(s)
Business Analyst(s)
Project Manager(s)
Site Administrator(s)
Super Users(s)
Trainer(s)
SharePoint Saturday
Cultivate new work Itrsquos a good thing
This boosts user adoption (More functionality and dependency over time)
The OutcomeThe SharePoint Implementation continues to
grow expand and provide more value
What to watch out forhellipYou need to plan support for new
workrequests otherwise people will lose confidence
Recap Non Technical IssueshellipOften are the Big Reasons Projects FailShared Understanding of RequirementsNeedsKnowing the Limitations of the Software
(When to use itWhen not to)Estimating Effort and Schedule Accuracy
So being successful requireshellip
Understanding the non techincal as well as the technical
1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities
Success Factorshellip
Please Fill Out The SurveyInterested in hearing more on these topics Related sessions are
Governance Best Practices in SharePoint 2010 - Scott Jamison
Driving End User Adoption for SharePoint 2010 ndash Chris Bortlik
Survey Results How is your Company Using SharePoint ndash Derek and Mark
Pretty Much Any Last Session
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The Seven Most Important Non Technical SharePoint Success Fac
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- What we will be talking abouthellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
- Slide 19
- Slide 20
- Slide 21
- Slide 22
- Slide 23
- Slide 24
- Slide 25
- Slide 26
- Slide 27
- Slide 28
- Slide 29
- Slide 30
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Slide 39
- Slide 40
- Slide 41
- Slide 42
- Slide 43
- Slide 44
- Slide 45
- Slide 46
- Slide 47
- Slide 48
- Slide 49
- Slide 50
- Slide 51
- Lets Talk Numbers (CFOFinance)
- Slide 53
- Slide 54
- Slide 55
- Add Value (Decision Makers)
- Slide 57
- Explain Information Overload
- Explain Scalable Architecture
- Prioritize and Plan
- Paired Comparison Matrix
- Map Solutions to Objectives
- Slide 63
- Slide 64
- SharePoint Solutions (Evolution)
- Slide 66
- Slide 67
- Slide 68
- What about this guy
- How do we get here
- Slide 71
- Evaluating With Discounted Cash Flow
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Excel has wonderful Formulas
- Slide 78
- Slide 79
- Slide 80
- Examples
- Slide 82
- Slide 83
- Example of Non-Financial Measurement
- Slide 85
- Slide 86
- Slide 87
- Slide 88
- Slide 89
- What you donrsquot want
- Slide 91
- Slide 92
- Slide 93
- Slide 94
- Slide 95
- Slide 96
- Slide 97
- Slide 98
- Teamwork is Key
- Slide 100
- Slide 101
- Executing Governance
- The Result
- Governance Documentation
- Operations Documentation
- Support Documentation
- Development Documentation
- Slide 108
- Governance Checklist
- TechNet Community and More
- Slide 111
- Slide 112
- Slide 113
- Slide 114
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Productivity Hub
- Stand AlonePortal Edition Training
- SharePoint Learning Kit
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 139
- Slide 140
- Slide 141
- Slide 142
- Slide 143
- Slide 144
- Slide 145
- Slide 146
- Slide 147
- Slide 148
- Slide 149
- Slide 150
- Slide 151
- Slide 152
- Slide 153
- Slide 154
- Slide 157
- Slide 158
- Slide 159
- Slide 160
- Slide 161
- Slide 162
- Slide 163
- Slide 164
- Slide 165
- Slide 166
- Slide 167
- Slide 168
- Recap Non Technical Issueshellip
- So being successful requireshellip
- Success Factorshellip
- Please Fill Out The Survey
- Thank You Organizers Sponsors and You for Making this Possibl
-
SharePoint Saturday
Know your limits
SharePoint Saturday
Grow your team
SharePoint Saturday
Know your team Developers(s)
Administrators(s)
Architect(s)
Business Analyst(s)
Project Manager(s)
Site Administrator(s)
Super Users(s)
Trainer(s)
SharePoint Saturday
Cultivate new work Itrsquos a good thing
This boosts user adoption (More functionality and dependency over time)
The OutcomeThe SharePoint Implementation continues to
grow expand and provide more value
What to watch out forhellipYou need to plan support for new
workrequests otherwise people will lose confidence
Recap Non Technical IssueshellipOften are the Big Reasons Projects FailShared Understanding of RequirementsNeedsKnowing the Limitations of the Software
(When to use itWhen not to)Estimating Effort and Schedule Accuracy
So being successful requireshellip
Understanding the non techincal as well as the technical
1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities
Success Factorshellip
Please Fill Out The SurveyInterested in hearing more on these topics Related sessions are
Governance Best Practices in SharePoint 2010 - Scott Jamison
Driving End User Adoption for SharePoint 2010 ndash Chris Bortlik
Survey Results How is your Company Using SharePoint ndash Derek and Mark
Pretty Much Any Last Session
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The Seven Most Important Non Technical SharePoint Success Fac
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- What we will be talking abouthellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
- Slide 19
- Slide 20
- Slide 21
- Slide 22
- Slide 23
- Slide 24
- Slide 25
- Slide 26
- Slide 27
- Slide 28
- Slide 29
- Slide 30
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Slide 39
- Slide 40
- Slide 41
- Slide 42
- Slide 43
- Slide 44
- Slide 45
- Slide 46
- Slide 47
- Slide 48
- Slide 49
- Slide 50
- Slide 51
- Lets Talk Numbers (CFOFinance)
- Slide 53
- Slide 54
- Slide 55
- Add Value (Decision Makers)
- Slide 57
- Explain Information Overload
- Explain Scalable Architecture
- Prioritize and Plan
- Paired Comparison Matrix
- Map Solutions to Objectives
- Slide 63
- Slide 64
- SharePoint Solutions (Evolution)
- Slide 66
- Slide 67
- Slide 68
- What about this guy
- How do we get here
- Slide 71
- Evaluating With Discounted Cash Flow
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Excel has wonderful Formulas
- Slide 78
- Slide 79
- Slide 80
- Examples
- Slide 82
- Slide 83
- Example of Non-Financial Measurement
- Slide 85
- Slide 86
- Slide 87
- Slide 88
- Slide 89
- What you donrsquot want
- Slide 91
- Slide 92
- Slide 93
- Slide 94
- Slide 95
- Slide 96
- Slide 97
- Slide 98
- Teamwork is Key
- Slide 100
- Slide 101
- Executing Governance
- The Result
- Governance Documentation
- Operations Documentation
- Support Documentation
- Development Documentation
- Slide 108
- Governance Checklist
- TechNet Community and More
- Slide 111
- Slide 112
- Slide 113
- Slide 114
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Productivity Hub
- Stand AlonePortal Edition Training
- SharePoint Learning Kit
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 139
- Slide 140
- Slide 141
- Slide 142
- Slide 143
- Slide 144
- Slide 145
- Slide 146
- Slide 147
- Slide 148
- Slide 149
- Slide 150
- Slide 151
- Slide 152
- Slide 153
- Slide 154
- Slide 157
- Slide 158
- Slide 159
- Slide 160
- Slide 161
- Slide 162
- Slide 163
- Slide 164
- Slide 165
- Slide 166
- Slide 167
- Slide 168
- Recap Non Technical Issueshellip
- So being successful requireshellip
- Success Factorshellip
- Please Fill Out The Survey
- Thank You Organizers Sponsors and You for Making this Possibl
-
SharePoint Saturday
Grow your team
SharePoint Saturday
Know your team Developers(s)
Administrators(s)
Architect(s)
Business Analyst(s)
Project Manager(s)
Site Administrator(s)
Super Users(s)
Trainer(s)
SharePoint Saturday
Cultivate new work Itrsquos a good thing
This boosts user adoption (More functionality and dependency over time)
The OutcomeThe SharePoint Implementation continues to
grow expand and provide more value
What to watch out forhellipYou need to plan support for new
workrequests otherwise people will lose confidence
Recap Non Technical IssueshellipOften are the Big Reasons Projects FailShared Understanding of RequirementsNeedsKnowing the Limitations of the Software
(When to use itWhen not to)Estimating Effort and Schedule Accuracy
So being successful requireshellip
Understanding the non techincal as well as the technical
1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities
Success Factorshellip
Please Fill Out The SurveyInterested in hearing more on these topics Related sessions are
Governance Best Practices in SharePoint 2010 - Scott Jamison
Driving End User Adoption for SharePoint 2010 ndash Chris Bortlik
Survey Results How is your Company Using SharePoint ndash Derek and Mark
Pretty Much Any Last Session
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The Seven Most Important Non Technical SharePoint Success Fac
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- What we will be talking abouthellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
- Slide 19
- Slide 20
- Slide 21
- Slide 22
- Slide 23
- Slide 24
- Slide 25
- Slide 26
- Slide 27
- Slide 28
- Slide 29
- Slide 30
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Slide 39
- Slide 40
- Slide 41
- Slide 42
- Slide 43
- Slide 44
- Slide 45
- Slide 46
- Slide 47
- Slide 48
- Slide 49
- Slide 50
- Slide 51
- Lets Talk Numbers (CFOFinance)
- Slide 53
- Slide 54
- Slide 55
- Add Value (Decision Makers)
- Slide 57
- Explain Information Overload
- Explain Scalable Architecture
- Prioritize and Plan
- Paired Comparison Matrix
- Map Solutions to Objectives
- Slide 63
- Slide 64
- SharePoint Solutions (Evolution)
- Slide 66
- Slide 67
- Slide 68
- What about this guy
- How do we get here
- Slide 71
- Evaluating With Discounted Cash Flow
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Excel has wonderful Formulas
- Slide 78
- Slide 79
- Slide 80
- Examples
- Slide 82
- Slide 83
- Example of Non-Financial Measurement
- Slide 85
- Slide 86
- Slide 87
- Slide 88
- Slide 89
- What you donrsquot want
- Slide 91
- Slide 92
- Slide 93
- Slide 94
- Slide 95
- Slide 96
- Slide 97
- Slide 98
- Teamwork is Key
- Slide 100
- Slide 101
- Executing Governance
- The Result
- Governance Documentation
- Operations Documentation
- Support Documentation
- Development Documentation
- Slide 108
- Governance Checklist
- TechNet Community and More
- Slide 111
- Slide 112
- Slide 113
- Slide 114
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Productivity Hub
- Stand AlonePortal Edition Training
- SharePoint Learning Kit
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 139
- Slide 140
- Slide 141
- Slide 142
- Slide 143
- Slide 144
- Slide 145
- Slide 146
- Slide 147
- Slide 148
- Slide 149
- Slide 150
- Slide 151
- Slide 152
- Slide 153
- Slide 154
- Slide 157
- Slide 158
- Slide 159
- Slide 160
- Slide 161
- Slide 162
- Slide 163
- Slide 164
- Slide 165
- Slide 166
- Slide 167
- Slide 168
- Recap Non Technical Issueshellip
- So being successful requireshellip
- Success Factorshellip
- Please Fill Out The Survey
- Thank You Organizers Sponsors and You for Making this Possibl
-
SharePoint Saturday
Know your team Developers(s)
Administrators(s)
Architect(s)
Business Analyst(s)
Project Manager(s)
Site Administrator(s)
Super Users(s)
Trainer(s)
SharePoint Saturday
Cultivate new work Itrsquos a good thing
This boosts user adoption (More functionality and dependency over time)
The OutcomeThe SharePoint Implementation continues to
grow expand and provide more value
What to watch out forhellipYou need to plan support for new
workrequests otherwise people will lose confidence
Recap Non Technical IssueshellipOften are the Big Reasons Projects FailShared Understanding of RequirementsNeedsKnowing the Limitations of the Software
(When to use itWhen not to)Estimating Effort and Schedule Accuracy
So being successful requireshellip
Understanding the non techincal as well as the technical
1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities
Success Factorshellip
Please Fill Out The SurveyInterested in hearing more on these topics Related sessions are
Governance Best Practices in SharePoint 2010 - Scott Jamison
Driving End User Adoption for SharePoint 2010 ndash Chris Bortlik
Survey Results How is your Company Using SharePoint ndash Derek and Mark
Pretty Much Any Last Session
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The Seven Most Important Non Technical SharePoint Success Fac
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- What we will be talking abouthellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
- Slide 19
- Slide 20
- Slide 21
- Slide 22
- Slide 23
- Slide 24
- Slide 25
- Slide 26
- Slide 27
- Slide 28
- Slide 29
- Slide 30
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Slide 39
- Slide 40
- Slide 41
- Slide 42
- Slide 43
- Slide 44
- Slide 45
- Slide 46
- Slide 47
- Slide 48
- Slide 49
- Slide 50
- Slide 51
- Lets Talk Numbers (CFOFinance)
- Slide 53
- Slide 54
- Slide 55
- Add Value (Decision Makers)
- Slide 57
- Explain Information Overload
- Explain Scalable Architecture
- Prioritize and Plan
- Paired Comparison Matrix
- Map Solutions to Objectives
- Slide 63
- Slide 64
- SharePoint Solutions (Evolution)
- Slide 66
- Slide 67
- Slide 68
- What about this guy
- How do we get here
- Slide 71
- Evaluating With Discounted Cash Flow
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Excel has wonderful Formulas
- Slide 78
- Slide 79
- Slide 80
- Examples
- Slide 82
- Slide 83
- Example of Non-Financial Measurement
- Slide 85
- Slide 86
- Slide 87
- Slide 88
- Slide 89
- What you donrsquot want
- Slide 91
- Slide 92
- Slide 93
- Slide 94
- Slide 95
- Slide 96
- Slide 97
- Slide 98
- Teamwork is Key
- Slide 100
- Slide 101
- Executing Governance
- The Result
- Governance Documentation
- Operations Documentation
- Support Documentation
- Development Documentation
- Slide 108
- Governance Checklist
- TechNet Community and More
- Slide 111
- Slide 112
- Slide 113
- Slide 114
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Productivity Hub
- Stand AlonePortal Edition Training
- SharePoint Learning Kit
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 139
- Slide 140
- Slide 141
- Slide 142
- Slide 143
- Slide 144
- Slide 145
- Slide 146
- Slide 147
- Slide 148
- Slide 149
- Slide 150
- Slide 151
- Slide 152
- Slide 153
- Slide 154
- Slide 157
- Slide 158
- Slide 159
- Slide 160
- Slide 161
- Slide 162
- Slide 163
- Slide 164
- Slide 165
- Slide 166
- Slide 167
- Slide 168
- Recap Non Technical Issueshellip
- So being successful requireshellip
- Success Factorshellip
- Please Fill Out The Survey
- Thank You Organizers Sponsors and You for Making this Possibl
-
SharePoint Saturday
Cultivate new work Itrsquos a good thing
This boosts user adoption (More functionality and dependency over time)
The OutcomeThe SharePoint Implementation continues to
grow expand and provide more value
What to watch out forhellipYou need to plan support for new
workrequests otherwise people will lose confidence
Recap Non Technical IssueshellipOften are the Big Reasons Projects FailShared Understanding of RequirementsNeedsKnowing the Limitations of the Software
(When to use itWhen not to)Estimating Effort and Schedule Accuracy
So being successful requireshellip
Understanding the non techincal as well as the technical
1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities
Success Factorshellip
Please Fill Out The SurveyInterested in hearing more on these topics Related sessions are
Governance Best Practices in SharePoint 2010 - Scott Jamison
Driving End User Adoption for SharePoint 2010 ndash Chris Bortlik
Survey Results How is your Company Using SharePoint ndash Derek and Mark
Pretty Much Any Last Session
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The Seven Most Important Non Technical SharePoint Success Fac
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- What we will be talking abouthellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
- Slide 19
- Slide 20
- Slide 21
- Slide 22
- Slide 23
- Slide 24
- Slide 25
- Slide 26
- Slide 27
- Slide 28
- Slide 29
- Slide 30
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Slide 39
- Slide 40
- Slide 41
- Slide 42
- Slide 43
- Slide 44
- Slide 45
- Slide 46
- Slide 47
- Slide 48
- Slide 49
- Slide 50
- Slide 51
- Lets Talk Numbers (CFOFinance)
- Slide 53
- Slide 54
- Slide 55
- Add Value (Decision Makers)
- Slide 57
- Explain Information Overload
- Explain Scalable Architecture
- Prioritize and Plan
- Paired Comparison Matrix
- Map Solutions to Objectives
- Slide 63
- Slide 64
- SharePoint Solutions (Evolution)
- Slide 66
- Slide 67
- Slide 68
- What about this guy
- How do we get here
- Slide 71
- Evaluating With Discounted Cash Flow
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Excel has wonderful Formulas
- Slide 78
- Slide 79
- Slide 80
- Examples
- Slide 82
- Slide 83
- Example of Non-Financial Measurement
- Slide 85
- Slide 86
- Slide 87
- Slide 88
- Slide 89
- What you donrsquot want
- Slide 91
- Slide 92
- Slide 93
- Slide 94
- Slide 95
- Slide 96
- Slide 97
- Slide 98
- Teamwork is Key
- Slide 100
- Slide 101
- Executing Governance
- The Result
- Governance Documentation
- Operations Documentation
- Support Documentation
- Development Documentation
- Slide 108
- Governance Checklist
- TechNet Community and More
- Slide 111
- Slide 112
- Slide 113
- Slide 114
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Productivity Hub
- Stand AlonePortal Edition Training
- SharePoint Learning Kit
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 139
- Slide 140
- Slide 141
- Slide 142
- Slide 143
- Slide 144
- Slide 145
- Slide 146
- Slide 147
- Slide 148
- Slide 149
- Slide 150
- Slide 151
- Slide 152
- Slide 153
- Slide 154
- Slide 157
- Slide 158
- Slide 159
- Slide 160
- Slide 161
- Slide 162
- Slide 163
- Slide 164
- Slide 165
- Slide 166
- Slide 167
- Slide 168
- Recap Non Technical Issueshellip
- So being successful requireshellip
- Success Factorshellip
- Please Fill Out The Survey
- Thank You Organizers Sponsors and You for Making this Possibl
-
The OutcomeThe SharePoint Implementation continues to
grow expand and provide more value
What to watch out forhellipYou need to plan support for new
workrequests otherwise people will lose confidence
Recap Non Technical IssueshellipOften are the Big Reasons Projects FailShared Understanding of RequirementsNeedsKnowing the Limitations of the Software
(When to use itWhen not to)Estimating Effort and Schedule Accuracy
So being successful requireshellip
Understanding the non techincal as well as the technical
1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities
Success Factorshellip
Please Fill Out The SurveyInterested in hearing more on these topics Related sessions are
Governance Best Practices in SharePoint 2010 - Scott Jamison
Driving End User Adoption for SharePoint 2010 ndash Chris Bortlik
Survey Results How is your Company Using SharePoint ndash Derek and Mark
Pretty Much Any Last Session
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The Seven Most Important Non Technical SharePoint Success Fac
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- What we will be talking abouthellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
- Slide 19
- Slide 20
- Slide 21
- Slide 22
- Slide 23
- Slide 24
- Slide 25
- Slide 26
- Slide 27
- Slide 28
- Slide 29
- Slide 30
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Slide 39
- Slide 40
- Slide 41
- Slide 42
- Slide 43
- Slide 44
- Slide 45
- Slide 46
- Slide 47
- Slide 48
- Slide 49
- Slide 50
- Slide 51
- Lets Talk Numbers (CFOFinance)
- Slide 53
- Slide 54
- Slide 55
- Add Value (Decision Makers)
- Slide 57
- Explain Information Overload
- Explain Scalable Architecture
- Prioritize and Plan
- Paired Comparison Matrix
- Map Solutions to Objectives
- Slide 63
- Slide 64
- SharePoint Solutions (Evolution)
- Slide 66
- Slide 67
- Slide 68
- What about this guy
- How do we get here
- Slide 71
- Evaluating With Discounted Cash Flow
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Excel has wonderful Formulas
- Slide 78
- Slide 79
- Slide 80
- Examples
- Slide 82
- Slide 83
- Example of Non-Financial Measurement
- Slide 85
- Slide 86
- Slide 87
- Slide 88
- Slide 89
- What you donrsquot want
- Slide 91
- Slide 92
- Slide 93
- Slide 94
- Slide 95
- Slide 96
- Slide 97
- Slide 98
- Teamwork is Key
- Slide 100
- Slide 101
- Executing Governance
- The Result
- Governance Documentation
- Operations Documentation
- Support Documentation
- Development Documentation
- Slide 108
- Governance Checklist
- TechNet Community and More
- Slide 111
- Slide 112
- Slide 113
- Slide 114
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Productivity Hub
- Stand AlonePortal Edition Training
- SharePoint Learning Kit
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 139
- Slide 140
- Slide 141
- Slide 142
- Slide 143
- Slide 144
- Slide 145
- Slide 146
- Slide 147
- Slide 148
- Slide 149
- Slide 150
- Slide 151
- Slide 152
- Slide 153
- Slide 154
- Slide 157
- Slide 158
- Slide 159
- Slide 160
- Slide 161
- Slide 162
- Slide 163
- Slide 164
- Slide 165
- Slide 166
- Slide 167
- Slide 168
- Recap Non Technical Issueshellip
- So being successful requireshellip
- Success Factorshellip
- Please Fill Out The Survey
- Thank You Organizers Sponsors and You for Making this Possibl
-
What to watch out forhellipYou need to plan support for new
workrequests otherwise people will lose confidence
Recap Non Technical IssueshellipOften are the Big Reasons Projects FailShared Understanding of RequirementsNeedsKnowing the Limitations of the Software
(When to use itWhen not to)Estimating Effort and Schedule Accuracy
So being successful requireshellip
Understanding the non techincal as well as the technical
1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities
Success Factorshellip
Please Fill Out The SurveyInterested in hearing more on these topics Related sessions are
Governance Best Practices in SharePoint 2010 - Scott Jamison
Driving End User Adoption for SharePoint 2010 ndash Chris Bortlik
Survey Results How is your Company Using SharePoint ndash Derek and Mark
Pretty Much Any Last Session
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The Seven Most Important Non Technical SharePoint Success Fac
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- What we will be talking abouthellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
- Slide 19
- Slide 20
- Slide 21
- Slide 22
- Slide 23
- Slide 24
- Slide 25
- Slide 26
- Slide 27
- Slide 28
- Slide 29
- Slide 30
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Slide 39
- Slide 40
- Slide 41
- Slide 42
- Slide 43
- Slide 44
- Slide 45
- Slide 46
- Slide 47
- Slide 48
- Slide 49
- Slide 50
- Slide 51
- Lets Talk Numbers (CFOFinance)
- Slide 53
- Slide 54
- Slide 55
- Add Value (Decision Makers)
- Slide 57
- Explain Information Overload
- Explain Scalable Architecture
- Prioritize and Plan
- Paired Comparison Matrix
- Map Solutions to Objectives
- Slide 63
- Slide 64
- SharePoint Solutions (Evolution)
- Slide 66
- Slide 67
- Slide 68
- What about this guy
- How do we get here
- Slide 71
- Evaluating With Discounted Cash Flow
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Excel has wonderful Formulas
- Slide 78
- Slide 79
- Slide 80
- Examples
- Slide 82
- Slide 83
- Example of Non-Financial Measurement
- Slide 85
- Slide 86
- Slide 87
- Slide 88
- Slide 89
- What you donrsquot want
- Slide 91
- Slide 92
- Slide 93
- Slide 94
- Slide 95
- Slide 96
- Slide 97
- Slide 98
- Teamwork is Key
- Slide 100
- Slide 101
- Executing Governance
- The Result
- Governance Documentation
- Operations Documentation
- Support Documentation
- Development Documentation
- Slide 108
- Governance Checklist
- TechNet Community and More
- Slide 111
- Slide 112
- Slide 113
- Slide 114
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Productivity Hub
- Stand AlonePortal Edition Training
- SharePoint Learning Kit
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 139
- Slide 140
- Slide 141
- Slide 142
- Slide 143
- Slide 144
- Slide 145
- Slide 146
- Slide 147
- Slide 148
- Slide 149
- Slide 150
- Slide 151
- Slide 152
- Slide 153
- Slide 154
- Slide 157
- Slide 158
- Slide 159
- Slide 160
- Slide 161
- Slide 162
- Slide 163
- Slide 164
- Slide 165
- Slide 166
- Slide 167
- Slide 168
- Recap Non Technical Issueshellip
- So being successful requireshellip
- Success Factorshellip
- Please Fill Out The Survey
- Thank You Organizers Sponsors and You for Making this Possibl
-
Recap Non Technical IssueshellipOften are the Big Reasons Projects FailShared Understanding of RequirementsNeedsKnowing the Limitations of the Software
(When to use itWhen not to)Estimating Effort and Schedule Accuracy
So being successful requireshellip
Understanding the non techincal as well as the technical
1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities
Success Factorshellip
Please Fill Out The SurveyInterested in hearing more on these topics Related sessions are
Governance Best Practices in SharePoint 2010 - Scott Jamison
Driving End User Adoption for SharePoint 2010 ndash Chris Bortlik
Survey Results How is your Company Using SharePoint ndash Derek and Mark
Pretty Much Any Last Session
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The Seven Most Important Non Technical SharePoint Success Fac
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- What we will be talking abouthellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
- Slide 19
- Slide 20
- Slide 21
- Slide 22
- Slide 23
- Slide 24
- Slide 25
- Slide 26
- Slide 27
- Slide 28
- Slide 29
- Slide 30
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Slide 39
- Slide 40
- Slide 41
- Slide 42
- Slide 43
- Slide 44
- Slide 45
- Slide 46
- Slide 47
- Slide 48
- Slide 49
- Slide 50
- Slide 51
- Lets Talk Numbers (CFOFinance)
- Slide 53
- Slide 54
- Slide 55
- Add Value (Decision Makers)
- Slide 57
- Explain Information Overload
- Explain Scalable Architecture
- Prioritize and Plan
- Paired Comparison Matrix
- Map Solutions to Objectives
- Slide 63
- Slide 64
- SharePoint Solutions (Evolution)
- Slide 66
- Slide 67
- Slide 68
- What about this guy
- How do we get here
- Slide 71
- Evaluating With Discounted Cash Flow
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Excel has wonderful Formulas
- Slide 78
- Slide 79
- Slide 80
- Examples
- Slide 82
- Slide 83
- Example of Non-Financial Measurement
- Slide 85
- Slide 86
- Slide 87
- Slide 88
- Slide 89
- What you donrsquot want
- Slide 91
- Slide 92
- Slide 93
- Slide 94
- Slide 95
- Slide 96
- Slide 97
- Slide 98
- Teamwork is Key
- Slide 100
- Slide 101
- Executing Governance
- The Result
- Governance Documentation
- Operations Documentation
- Support Documentation
- Development Documentation
- Slide 108
- Governance Checklist
- TechNet Community and More
- Slide 111
- Slide 112
- Slide 113
- Slide 114
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Productivity Hub
- Stand AlonePortal Edition Training
- SharePoint Learning Kit
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 139
- Slide 140
- Slide 141
- Slide 142
- Slide 143
- Slide 144
- Slide 145
- Slide 146
- Slide 147
- Slide 148
- Slide 149
- Slide 150
- Slide 151
- Slide 152
- Slide 153
- Slide 154
- Slide 157
- Slide 158
- Slide 159
- Slide 160
- Slide 161
- Slide 162
- Slide 163
- Slide 164
- Slide 165
- Slide 166
- Slide 167
- Slide 168
- Recap Non Technical Issueshellip
- So being successful requireshellip
- Success Factorshellip
- Please Fill Out The Survey
- Thank You Organizers Sponsors and You for Making this Possibl
-
So being successful requireshellip
Understanding the non techincal as well as the technical
1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities
Success Factorshellip
Please Fill Out The SurveyInterested in hearing more on these topics Related sessions are
Governance Best Practices in SharePoint 2010 - Scott Jamison
Driving End User Adoption for SharePoint 2010 ndash Chris Bortlik
Survey Results How is your Company Using SharePoint ndash Derek and Mark
Pretty Much Any Last Session
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The Seven Most Important Non Technical SharePoint Success Fac
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- What we will be talking abouthellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
- Slide 19
- Slide 20
- Slide 21
- Slide 22
- Slide 23
- Slide 24
- Slide 25
- Slide 26
- Slide 27
- Slide 28
- Slide 29
- Slide 30
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Slide 39
- Slide 40
- Slide 41
- Slide 42
- Slide 43
- Slide 44
- Slide 45
- Slide 46
- Slide 47
- Slide 48
- Slide 49
- Slide 50
- Slide 51
- Lets Talk Numbers (CFOFinance)
- Slide 53
- Slide 54
- Slide 55
- Add Value (Decision Makers)
- Slide 57
- Explain Information Overload
- Explain Scalable Architecture
- Prioritize and Plan
- Paired Comparison Matrix
- Map Solutions to Objectives
- Slide 63
- Slide 64
- SharePoint Solutions (Evolution)
- Slide 66
- Slide 67
- Slide 68
- What about this guy
- How do we get here
- Slide 71
- Evaluating With Discounted Cash Flow
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Excel has wonderful Formulas
- Slide 78
- Slide 79
- Slide 80
- Examples
- Slide 82
- Slide 83
- Example of Non-Financial Measurement
- Slide 85
- Slide 86
- Slide 87
- Slide 88
- Slide 89
- What you donrsquot want
- Slide 91
- Slide 92
- Slide 93
- Slide 94
- Slide 95
- Slide 96
- Slide 97
- Slide 98
- Teamwork is Key
- Slide 100
- Slide 101
- Executing Governance
- The Result
- Governance Documentation
- Operations Documentation
- Support Documentation
- Development Documentation
- Slide 108
- Governance Checklist
- TechNet Community and More
- Slide 111
- Slide 112
- Slide 113
- Slide 114
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Productivity Hub
- Stand AlonePortal Edition Training
- SharePoint Learning Kit
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 139
- Slide 140
- Slide 141
- Slide 142
- Slide 143
- Slide 144
- Slide 145
- Slide 146
- Slide 147
- Slide 148
- Slide 149
- Slide 150
- Slide 151
- Slide 152
- Slide 153
- Slide 154
- Slide 157
- Slide 158
- Slide 159
- Slide 160
- Slide 161
- Slide 162
- Slide 163
- Slide 164
- Slide 165
- Slide 166
- Slide 167
- Slide 168
- Recap Non Technical Issueshellip
- So being successful requireshellip
- Success Factorshellip
- Please Fill Out The Survey
- Thank You Organizers Sponsors and You for Making this Possibl
-
1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities
Success Factorshellip
Please Fill Out The SurveyInterested in hearing more on these topics Related sessions are
Governance Best Practices in SharePoint 2010 - Scott Jamison
Driving End User Adoption for SharePoint 2010 ndash Chris Bortlik
Survey Results How is your Company Using SharePoint ndash Derek and Mark
Pretty Much Any Last Session
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The Seven Most Important Non Technical SharePoint Success Fac
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- What we will be talking abouthellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
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- Slide 21
- Slide 22
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- Slide 27
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- Slide 30
- Slide 31
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- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Slide 39
- Slide 40
- Slide 41
- Slide 42
- Slide 43
- Slide 44
- Slide 45
- Slide 46
- Slide 47
- Slide 48
- Slide 49
- Slide 50
- Slide 51
- Lets Talk Numbers (CFOFinance)
- Slide 53
- Slide 54
- Slide 55
- Add Value (Decision Makers)
- Slide 57
- Explain Information Overload
- Explain Scalable Architecture
- Prioritize and Plan
- Paired Comparison Matrix
- Map Solutions to Objectives
- Slide 63
- Slide 64
- SharePoint Solutions (Evolution)
- Slide 66
- Slide 67
- Slide 68
- What about this guy
- How do we get here
- Slide 71
- Evaluating With Discounted Cash Flow
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Excel has wonderful Formulas
- Slide 78
- Slide 79
- Slide 80
- Examples
- Slide 82
- Slide 83
- Example of Non-Financial Measurement
- Slide 85
- Slide 86
- Slide 87
- Slide 88
- Slide 89
- What you donrsquot want
- Slide 91
- Slide 92
- Slide 93
- Slide 94
- Slide 95
- Slide 96
- Slide 97
- Slide 98
- Teamwork is Key
- Slide 100
- Slide 101
- Executing Governance
- The Result
- Governance Documentation
- Operations Documentation
- Support Documentation
- Development Documentation
- Slide 108
- Governance Checklist
- TechNet Community and More
- Slide 111
- Slide 112
- Slide 113
- Slide 114
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Productivity Hub
- Stand AlonePortal Edition Training
- SharePoint Learning Kit
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 139
- Slide 140
- Slide 141
- Slide 142
- Slide 143
- Slide 144
- Slide 145
- Slide 146
- Slide 147
- Slide 148
- Slide 149
- Slide 150
- Slide 151
- Slide 152
- Slide 153
- Slide 154
- Slide 157
- Slide 158
- Slide 159
- Slide 160
- Slide 161
- Slide 162
- Slide 163
- Slide 164
- Slide 165
- Slide 166
- Slide 167
- Slide 168
- Recap Non Technical Issueshellip
- So being successful requireshellip
- Success Factorshellip
- Please Fill Out The Survey
- Thank You Organizers Sponsors and You for Making this Possibl
-
Please Fill Out The SurveyInterested in hearing more on these topics Related sessions are
Governance Best Practices in SharePoint 2010 - Scott Jamison
Driving End User Adoption for SharePoint 2010 ndash Chris Bortlik
Survey Results How is your Company Using SharePoint ndash Derek and Mark
Pretty Much Any Last Session
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The Seven Most Important Non Technical SharePoint Success Fac
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- What we will be talking abouthellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
- Slide 19
- Slide 20
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- Slide 29
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- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Slide 39
- Slide 40
- Slide 41
- Slide 42
- Slide 43
- Slide 44
- Slide 45
- Slide 46
- Slide 47
- Slide 48
- Slide 49
- Slide 50
- Slide 51
- Lets Talk Numbers (CFOFinance)
- Slide 53
- Slide 54
- Slide 55
- Add Value (Decision Makers)
- Slide 57
- Explain Information Overload
- Explain Scalable Architecture
- Prioritize and Plan
- Paired Comparison Matrix
- Map Solutions to Objectives
- Slide 63
- Slide 64
- SharePoint Solutions (Evolution)
- Slide 66
- Slide 67
- Slide 68
- What about this guy
- How do we get here
- Slide 71
- Evaluating With Discounted Cash Flow
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Excel has wonderful Formulas
- Slide 78
- Slide 79
- Slide 80
- Examples
- Slide 82
- Slide 83
- Example of Non-Financial Measurement
- Slide 85
- Slide 86
- Slide 87
- Slide 88
- Slide 89
- What you donrsquot want
- Slide 91
- Slide 92
- Slide 93
- Slide 94
- Slide 95
- Slide 96
- Slide 97
- Slide 98
- Teamwork is Key
- Slide 100
- Slide 101
- Executing Governance
- The Result
- Governance Documentation
- Operations Documentation
- Support Documentation
- Development Documentation
- Slide 108
- Governance Checklist
- TechNet Community and More
- Slide 111
- Slide 112
- Slide 113
- Slide 114
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Productivity Hub
- Stand AlonePortal Edition Training
- SharePoint Learning Kit
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 139
- Slide 140
- Slide 141
- Slide 142
- Slide 143
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- Slide 145
- Slide 146
- Slide 147
- Slide 148
- Slide 149
- Slide 150
- Slide 151
- Slide 152
- Slide 153
- Slide 154
- Slide 157
- Slide 158
- Slide 159
- Slide 160
- Slide 161
- Slide 162
- Slide 163
- Slide 164
- Slide 165
- Slide 166
- Slide 167
- Slide 168
- Recap Non Technical Issueshellip
- So being successful requireshellip
- Success Factorshellip
- Please Fill Out The Survey
- Thank You Organizers Sponsors and You for Making this Possibl
-
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The Seven Most Important Non Technical SharePoint Success Fac
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- What we will be talking abouthellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
- Slide 19
- Slide 20
- Slide 21
- Slide 22
- Slide 23
- Slide 24
- Slide 25
- Slide 26
- Slide 27
- Slide 28
- Slide 29
- Slide 30
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Slide 39
- Slide 40
- Slide 41
- Slide 42
- Slide 43
- Slide 44
- Slide 45
- Slide 46
- Slide 47
- Slide 48
- Slide 49
- Slide 50
- Slide 51
- Lets Talk Numbers (CFOFinance)
- Slide 53
- Slide 54
- Slide 55
- Add Value (Decision Makers)
- Slide 57
- Explain Information Overload
- Explain Scalable Architecture
- Prioritize and Plan
- Paired Comparison Matrix
- Map Solutions to Objectives
- Slide 63
- Slide 64
- SharePoint Solutions (Evolution)
- Slide 66
- Slide 67
- Slide 68
- What about this guy
- How do we get here
- Slide 71
- Evaluating With Discounted Cash Flow
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Excel has wonderful Formulas
- Slide 78
- Slide 79
- Slide 80
- Examples
- Slide 82
- Slide 83
- Example of Non-Financial Measurement
- Slide 85
- Slide 86
- Slide 87
- Slide 88
- Slide 89
- What you donrsquot want
- Slide 91
- Slide 92
- Slide 93
- Slide 94
- Slide 95
- Slide 96
- Slide 97
- Slide 98
- Teamwork is Key
- Slide 100
- Slide 101
- Executing Governance
- The Result
- Governance Documentation
- Operations Documentation
- Support Documentation
- Development Documentation
- Slide 108
- Governance Checklist
- TechNet Community and More
- Slide 111
- Slide 112
- Slide 113
- Slide 114
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Productivity Hub
- Stand AlonePortal Edition Training
- SharePoint Learning Kit
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 139
- Slide 140
- Slide 141
- Slide 142
- Slide 143
- Slide 144
- Slide 145
- Slide 146
- Slide 147
- Slide 148
- Slide 149
- Slide 150
- Slide 151
- Slide 152
- Slide 153
- Slide 154
- Slide 157
- Slide 158
- Slide 159
- Slide 160
- Slide 161
- Slide 162
- Slide 163
- Slide 164
- Slide 165
- Slide 166
- Slide 167
- Slide 168
- Recap Non Technical Issueshellip
- So being successful requireshellip
- Success Factorshellip
- Please Fill Out The Survey
- Thank You Organizers Sponsors and You for Making this Possibl
-
