SharePoint Conference Recap - Adoption Session

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KMA highlights what we learned at SharePoint Conference 2011 event - Adoption Session

Transcript of SharePoint Conference Recap - Adoption Session

  • 1. KMA SharePoint RecapWelcome and Introduction

2. Why Were Here: SharePoint Conference 2011Copyright 2011 Knowledge Management Associates, LLC. All rights reserved. 3. KMAs Investment Six people One week Cross-country Conference fee Travel expenses Opportunity cost Total: > $50,000Copyright 2011 Knowledge Management Associates, LLC. All rights reserved. 4. Todays Approach: 3 Simple Themes Cool stuff we learned atSPC11 Why we think it mattersto you, our clients andprospects What we recommendyou do next as a result. Copyright 2011 Knowledge Management Associates, LLC. All rights reserved. 5. A Couple Quick Highlights Best QuoteClient: "We dont have a development farm.Consultant: No, actually, you dont have a production farm."Copyright 2011 Knowledge Management Associates, LLC. All rights reserved. 6. A Couple Quick Highlights Best Demo SQL 2012 (Denali) 7,500 concurrent users 14 TB content database 107 million records in search results UNPLUGGED ON STAGE Full failover in 42 seconds Copyright 2011 Knowledge Management Associates, LLC. All rights reserved. 7. AgendaTime Topic Owner9:30am 9:40amIntroductionMike Gilronan9:40am 10:00am Project ServerAmy Talhouk10:00am 10:30amAdoptionChris Bortlik & Karina Vatynskaya10:30am 10:50amBusiness Process Automation Deanne Damato (non-Developer version)10:50am 11:00amBREAK11:00am 11:30amSocial ComputingMike Gilronan11:30am 12:00pmExternal Facing WebsitesDerek Cash-Peterson (Extranets and WWW)12:00pm 12:30pmBusiness Intelligence with SQL Server 2012Chris McNulty CloseCopyright 2011 Knowledge Management Associates, LLC. All rights reserved. 8. Drive Adoption and Get Users Excited about SharePoint 2010 Chris BortlikKarina Vatynskaya SharePoint Technology Specialist Analyst MicrosoftKnowledge Management Associates 9. AttributionPortions of this presentation were originally presentedby Chris Bortlik and Scott Jamison at the 2011SharePoint Conference.The original slides presented can be found here:http://tinyurl.com/spc11adoptionCopyright 2011 Knowledge Management Associates, LLC. All rights reserved. 10. Session Info Part 1: The Challenge of Adoption Part 2: Must-Haves in Your Adoption Strategy Part 3: Find Your Killer Application Part 4: Must-Have Resources Copyright 2011 Knowledge Management Associates, LLC. All rights reserved. 11. Who is Chris Bortlik? Microsoft SharePoint technology specialist Joined Microsoft in 2008 Microsoft customer for 14 years prior Works with Enterprise customers and partners in theNortheast Speaks frequently at Microsoft events, SharePointSaturdays, user groups, webinars SharePoint Insider Blog: blogs.technet.com/cbortlik Twitter: @cbortlikCopyright 2011 Knowledge Management Associates, LLC. All rights reserved. 12. Part 1:The Challenge of Adoption Copyright 2011 Knowledge Management Associates, LLC. All rights reserved. 13. What Users Want Connecting SharePoint to Biz Goals Users want to see the connection Outcomes, not requirements Elegant Solution Design Dont make users go through five screens to do one task Example: Tagging instead of folders WIIFM Whats in it for me? users want to understand what they get out of using the system (why they have to add metadata, for example)Copyright 2011 Knowledge Management Associates, LLC. All rights reserved. 14. Part 2:Must-Have Elements to Your Adoption Strategy Copyright 2011 Knowledge Management Associates, LLC. All rights reserved. 15. Must-Have Elements1. Communication Plan2. Training Plan3. Content Conversion Plan4. User Support Plan5. Incentives and Reward Plan6. Executive Sponsorship Plan7. Information Architecture Plan Copyright 2011 Knowledge Management Associates, LLC. All rights reserved. 16. Must-Have Elements1. Communication Plan2. Training Plan3. Content Conversion Plan4. User Support Plan5. Incentives and Reward Plan6. Executive Sponsorship Plan7. Information Architecture PlanCopyright 2011 Knowledge Management Associates, LLC. All rights reserved. 17. Communications Plan KMA Best Practices Frequent CEO Blogs Town Hall Meetings Posters Fun Online Scavenger Hunts Portal Naming Contest Two-way Survey/Feedback Polls Copyright 2011 Knowledge Management Associates, LLC. All rights reserved. 18. Incentives and Reward Plan KMA Best Practices WIIFM saving time One Stop Shop Collaboration Have a Fantastic UserExperience Invest in an information architecture Taking away the alternatives File shares Email Attachments Copyright 2011 Knowledge Management Associates, LLC. All rights reserved. 19. Part 3:Find Your Killer ApplicationCopyright 2011 Knowledge Management Associates, LLC. All rights reserved. 20. The Magic Formula for Adoption A=V>C Adoption = Value > Change Copyright 2011 Knowledge Management Associates, LLC. All rights reserved. 21. Why Killer Applications Matter? Make people want to use SharePoint Remember most times they have a choice Hint: just using SharePoint as a file share replacement is not a good reason Make SharePoint part of some critical business process/flow So they need to use SharePoint Remember the adoption curve & tipping point mentionedearlier?Copyright 2011 Knowledge Management Associates, LLC. All rights reserved. 22. How to Identify Your Killer Application? Internal User/Focus Groups User Champions Executive Sponsors Surveys Microsoft Experience Center -http://envisionthepossible.com Copyright 2011 Knowledge Management Associates, LLC. All rights reserved. 23. YouTube for the EnterpriseCopyright 2011 Knowledge Management Associates, LLC. All rights reserved. 24. YouTube for the Enterprise What Internal podcasting solution Why Need a secure solution for sharing content worldwide How Allows employees to share, view & rate videos. Recognizestop contributors & highly rated/viewed content. Actions Review how Microsoft implemented this with SharePoint 2010 -http://tinyurl.com/msftacademy Read about how to make the business case for social computing-http://tinyurl.com/whyspsocial Copyright 2011 Knowledge Management Associates, LLC. All rights reserved. 25. Idea & Innovation ManagementCopyright 2011 Knowledge Management Associates, LLC. All rights reserved. 26. Idea & Innovation Management What Solution for soliciting feedback & responses to corporatechallenges Why Need employee, customer & partner engagement, and newideas in the pipeline How Drives adoption by streamlining process for posting ideas,sharing, rating, commenting Action Watch SPC354 Managing Innovation with SharePoint & Project Server 2010 Copyright 2011 Knowledge Management Associates, LLC. All rights reserved. 27. Part 4:Must-Have (Free) Resources Copyright 2011 Knowledge Management Associates, LLC. All rights reserved. 28. Productivity Hub 2010 Format: Pre-loaded SharePoint site collection Content: End user productivity training in avariety of formats (documents, videos,podcasts, etc.) with free quarterly updates Blog: Tips and tricks for end user productivity Train the trainer: Coach program Products: Office 2007 & SharePoint Server2007 or Office 2010 & SharePoint 2010 Try It: http://tinyurl.com/seprodhub Get It: http://tinyurl.com/spprodhubCopyright 2011 Knowledge Management Associates, LLC. All rights reserved. 29. I Use SharePointCopyright 2011 Knowledge Management Associates, LLC. All rights reserved. 30. Local SharePoint User Groupshttp://tinyurl.com/spusersCopyright 2011 Knowledge Management Associates, LLC. All rights reserved. 31. Summary Understand the Challenges Just because you build it, doesnt mean they will come Adoption wont happen magically (even though you want it to) Users of SharePoint have jobs & other options to get their work done (e.g. email) Have a Plan Not having a plan is planning to fail Use one or more angles (communication, training, user support, etc) Break SharePoint rollout phases down into smaller chunks to help people absorb it Plan for continual long term engagement Training & Communication Planning is Key Use the great resources out there Many are freeCopyright 2011 Knowledge Management Associates, LLC. All rights reserved. 32. Thank You!Contact Info:Chris BortlikEmail: chris.bortlik@microsoft.comBlog: blogs.technet.com/cbortlikTwitter: @cbortlikKarina VatynskayaEmail: kvatynskaya@kma-llc.netCopyright 2011 Knowledge Management Associates, LLC. All rights reserved. 33. Final Words and Resources Copyright 2011 Knowledge Management Associates, LLC. All rights reserved. 34. Evaluations We All Evaluate One Another Copyright 2011 Knowledge Management Associates, LLC. All rights reserved. 35. How to Sustain the ConversationTopicOwnerE-mailTwitter BlogProject Server Amy Talhoukatalhouk@kma-llc.net@atal64 http://blogs.kma-llc.net/kma/Adoption Chris Bortlik &cbortlik@microsoft.com@cbortlik http://blogs.technet.com Karina Vatynskaya/cbortlikBusiness Process Deanne Damatoddamato@kma-llc.net http://blogs.kma-Automationllc.net/kma/Social Computing Mike Gilronanmgilronan@kma-llc.net @mikegilhttp://kmamikegil-blog.kma-llc.net/External Facing Websites Derek Cash-Petersondcash-peterson@kma-llc.net @dcpkmahttp://blogs.kma-llc.net/goodpoint/BI -- Powered by SQL Chris McNultychris.mcnulty@quest.com @cmcnulty20 http://www.chrismcnulty.Server 2012 00net/blog/default.aspxCopyright 2011 Knowledge Management Associates, LLC. All rights reserved. 36. In ClosingKMA Stuff KMA Event: 22 November Amy Talhouk New England SharePoint User Group 5 ways SharePoint can benefit your PMO KMA Webinar: 14 December Derek Cash-Peterson How We Did It Extranets for Partners and Customers http://info.kma-llc.net/kma- webinar-sharepoint-based- partner-portal/Copyright 2011 Knowledge Management Associates, LLC. All rights reserved. 37. In ClosingOther Stuff Gilbane Conference:30 November 1 December http://gilbaneboston.com Microsoft P