A Decade of SharePoint Adoption (S1A-101)

Admin – 200 Chris McNulty & Mike Gilronan

Knowledge Management Associates

Welcome to SharePoint Saturday—The Conference

Welcome to SharePoint Saturday—The Conference Welcome to SharePoint Saturday—The Conference

• Please turn off all electronic devices or set them to vibrate.

• If you must take a phone call, please do so in the hall so as not to disturb others.

• Open wireless access is available at SSID: SPSTC2011

• Feel free to “tweet and blog” during the session

• Thanks to our Diamond and Platinum Sponsors:

Thank you for being a part of the first SharePoint Saturday conference

Founded 1995 10 years of delivering SharePoint solutions

Three Themes Collaboration, Insight, Productivity

Two principal lines of business Professional Services

SharePoint Consulting and Application Development

Software Product Mekko Graphics advanced charting software

One Technology Stack Pure-play Microsoft Partner

Chris McNulty • KMA SharePoint Practice Lead/Manager • Working with SharePoint technologies since

2000/2001 • 20 years consulting and financial services

technology (Santander, John Hancock, GMO, State Street)

• MBA in Investment Management from Boston College Carroll School of Management

• Write and speak often on Microsoft IW technologies (blogs & books)

• Microsoft MCSE/MCTS/MSA/MVTSP • Hiking, cooking, playing guitar, colonial

history, photography • My family: Hayley, three kids (16, 7, 4) and

my dog Stan

Mike Gilronan • Partner at KMA, joined in 2006 • Working with SharePoint technologies since

2000/2001 • 20+ years consulting and professional

services experience • ERP and CRM, leading to KM and custom • Business Analysis, Training, Project and

Practice Management • Active participant in KM, Microsoft, and

SharePoint communities • Business user point of view • CPA by trade, PMP by training and

experience • Bats right, throws right

Technical Stakeholder Business Stakeholder

“Push” with some “pull” “Pull” with some “push”

Wants and Needs: Wants and Needs:

Performance Economic Justification

Security Network Effect

Compliance “My solution” becomes “Our solution”

Adoption = Someone else’s problem Adoption = If no one else is doing it, why should I?

Two Roles

• Hallmarks of good adoption

• Roadblocks or symptoms of bad adoption

• Tools and techniques that our clients have used to drive adoption

• Worst practices

• Q&A, Resources, Closing

Today’s Session, in detail

The SharePoint Firehose

Long uptimes

Business users perceive

value

No complaints, no help

desk tickets, happy users

Measurable ROI

Speed to Market

Enablers/Indicators

• Speed to market

• Over-governance

• Maintenance

• No/bad sponsorship

• Redundancy of content

• Too many documents

• "Field of dreams" mentality

Roadblocks to Adoption

Adoption tools and techniques

• Lunch/Catering Application

• Dynamic, Targeted Content on Home Page

• Birthday List

• Today @ACME / Meeting Room Central

Unique applications and solutions

• Lunch and Learn

• Formal Training

– Internal

– External site

• Product vs Solution

Training

• Branding/Naming

– First rule of SharePoint – don’t call it SharePoint! • E.g., Nebula

• Cramerville

• Shmoogle

• BaseCamp

• Segmentation

Marketing

• Survey

• Administrative Tools

• Feedback mechanism prominent on the front page

• Visible and available super-users or support staff

Assessment

• Departmental Approach

• Steering Committee (Cross-Functional)

• Move Fast

– Quick early successes count more

– Drive fast, take chances!

Project Design

• SharePoint for SharePoint

• Prepare Support Teams

• Self Service Support/Communities

• Team Leaders Support/Decentralized

• Tech Sheets – Quick one page tips or FAQs

Support

• “Big event” – Usually a breakfast – Sometimes a lunch – Rarely an evening

happy hour

• Gift bags/materials – Training – Contests and prizes,

often with a scavenger hunt

– Public awards – Giveaways – branded

items with tips and helpful information

• Resources: “I Use SharePoint”

Launch Events

Theory Y

• SLAs

• Chargeback incentives

• Viral Communications

• Social Communities

• Badges

Miscellaneous Motivations Theory X

• Home Page Lockin

• Mandates

• “Burn the Boats”

• 5 things to do after 3 months in production

– Usage/Search logs

– MySite self-population

– Content growth trends

– Repeat rollout training

– Re-evaluate roadmap

“Accessory After the Fact”

Three things to never allow in your SharePoint rollout…

Worst Practices!

Three things to never allow in your SharePoint deployment

aka

“How to squash adoption in three easy steps”

No. No, no, no.

Import file shares as-is

Introduce 100s of content types…

Deployment plan? Outlook…

• Multigenerational

• Multinational

• Multi-platform

Closing thoughts – Know Your Audience

• From Microsoft:

– SharePoint Adoption tools: http://sharepoint.microsoft.com/iusesharepoint/landing.aspx

• From Others

– SharePoint Maturity Model (SPMaturity.com) – Noon, CN114

– Susan Hanley (susanhanley.com) – great presentation on this yesterday

• From Chris – SPSTCDC : SharePoint Business Intelligence 11:30M CT207

– SPSTCDC: Managed Metadata and Taxonomies 3:00pm CN117

– New Jersey SharePoint User Group September 14 (Business Intelligence)

– SharePoint Saturday NH – September 24, 2011 (Business Intelligence)

– KMWorld DC October 2011 (IT)

• From KMA (www.kma-llc.net)

– Blogs, presentations, news, and events

– Monthly webinars

Resources - General

• Questions? • Evaluations • Contact Us • Prizes! Follow @kmallc

for the code word!

Chris McNulty Mike Gilronan

E-mail: cmcnulty@kma-llc.net E-mail: mgilronan@kma-llc.net

Blog: http://blogs.kma-llc.net/microknowledge

Blog: http://kmamikegil-blog.kma-llc.net/

Twitter: cmcnulty2000 Twitter: mikegil

LinkedIn: http://www.linkedin.com/in/cmcnulty

LinkedIn: http://www.linkedin.com/in/mikegil

Online Evaluation

http://app.fluidsurveys.com/s/spstc2011-Sat-S1A-101

Thank you!

Welcome to SharePoint Saturday—The Conference

Thanks to Our Other Sponsors! Thanks to our Sponsors

• “Two faces” flickr photo from heyjoewhereyougoinwiththatguninyourhand used via Creative Commons license: http://www.flickr.com/photos/heyjoewhereyougoingwiththatguninyourhand/129124058/sizes/l/in/photostream/

• “Hose contest splashes” flickr photo from DrewbieDoo used via Creative Commons license: http://www.flickr.com/photos/drewbiedoo/538051654/sizes/l/in/photostream/

• “x y” flickr photo from Jean Hambourg used via Creative Commons license: http://www.flickr.com/photos/jihef/10453062/sizes/z/in/photostream/

• Fight Club poster ©EnderTheThird at DeviantArt

• Mother of Navy Seal Michael Murphy (christening ship) flickr photo from US Navy Images via Creative Commons license: http://www.flickr.com/photos/usnavy/5710217589/sizes/o/in/photostream/

Photo Credits