SHA UpdAte€¦ · SHA Update is the official publication of the Singapore Hotel Association and...

Chief Editor : Ms Margaret Heng Writers : Ms Li Shaoting, Ms Tai Junni & Ms Shrestha Sook YeanPublished by : Singapore Hotel AssociationDesigned and printed by : Colorcom Graphics Pte Ltd

SHA Update is the official publication of the Singapore Hotel Association and copies of SHA Update are not for sale. No part of this publication may be reproduced in any form or by any means without the written permission of the publisher. The views and opinions expressed are those of the authors and do not necessarily reflect those of the publisher.Email : [email protected] Website : www.sha.org.sg17 Cantonment Road, Singapore 089740

SHA UpdAte EDITORIAL TEAM

MICA (P) 025/02/2012 Jan 2012 – Mar 2012

Going Green pays off for 10 Singapore Hotels

SHATEC INSTITUTES NEWS

•WorldAssociationofChefsSocieties(WACS)unveilsTwoYoungChefAmbassadors

•IndustryTalk

6

•ShatecInstitutescelebratesLunarNewYearwithLoHei!

•JakartaEducationFair2012

7

•SPOTLIGHT-ShatecAlumniintheSpotlight

8

•EducationandTrainingCourseCalendar2012

9

TOURIST TRACKS

•2011innumbersandSTB’sForecastfor2012

•CalendarofConventions&Exhibitions

(Apr–Jun2012)

15

SHA NEWS

•GoingGreenpaysofffor10SingaporeHotels

1

•YourSay:BuildinganAge-friendlyEnvironmentforyourMatureWorkers

•SHAWelcomesNewMembers

2-3

•SHAWelcomesNewGeneralManagers

CongratulationstoMrAllenLaw!

4

•SHACasualLabourofRegistrygoesalloutonOutreachEfforts

•30thInter-HotelSoccerLeagueKicks-off!

•ALearningJourneyonHotelBestPractices

5

HOTEL CIRCUIT

•MeritusHotels&ResortsTops2012 10 Travelers’ChoiceHotelAwardsbyTripAdvisor•GuestsandemployeesofRoyalPlazaon

ScottssharethefestivespiritofLunarNewYear

• InterContinentalSingapore’sDianeLimisthefirstrunner-upinAICRDavidCampbellTrophyInternationalReceptionistoftheYear

•GoodwoodParkHotelushersintheYearoftheDragonwithCharityOrganisations

11

•MandarinOrchardSingaporeLaunchesIPTVSystemwith“SecondScreen”solutionfromStarhub

•RendezvousGrandHotelSingaporeplaysapartinCorporateSocialResponsibility

12

•ParkHotelGroupreinforcesBrandPhilosophywithNewADCampaignfor2012

•SMSRoomBookingsatHotelRe!

13

•SingaporeHotelsgoingMobile

•“Iwillifyouwill”EarthHour201214

10Singapore hotels were presented with theprestigiousASEANGreenHotelRecognitionAwardat theASEANTourismForumheldon11January2012atManadoCity,Indonesia.

Into its second year running, the award recognizesenvironmentally-friendly hotels which have taken significantstridesinadoptinggreenpractices.Winninghotelsweredeemedtohaveperformedexceptionallywellintheareasofsolidwastemanagement, energy efficiency, water efficiency, air qualitymanagementaswellastoxicandchemicalsubstancedisposal.

1 FuramaCityCentreSingapore

2 FuramaRiverFront,Singapore

3 GrandCopthorneWaterfrontHotelSingapore

4 GrandHyattSingapore

5 HolidayInnAtriumSingapore

6 HolidayInnSingaporeOrchardCityCentre

7 MHotelSingapore

8 MandarinOrchardSingapore

9 TheRegentSingapore

10 Shangri-LaHotel,Singapore

AtoasttoourfollowingSHAhotelmembers,in alphabetical order, for upholding thegreenspirit:

Separately, another 71 ASEAN hotels from the other ASEANMemberCountriesnamelyBruneiDarussalam,Cambodia,Laos,Malaysia, Myanmar, Philippines, Thailand and Vietnam alsoreceivedtheawardfortheiroutstandinggreenefforts.

TheASEANGreenHotelStandard,aspartoftheASEANTourismStandards,wasestablishedin2007withatotalof11criteriaand25requirements.Againstthebackdropofclimaticconcernsandglobalwarmingissues,ASEANhotelswereencouragedtodrivethegreencampaigntoprotecttheenvironmentandtoenhancetheattractivenessofASEANasanecotourismdestination.

Your Say : Building an Age-friendly With an increasingly greying population, a lot of emphasis has been placed on healthy ageing and lifelong employability at the workplace.

For this issue, members were asked on what their hotel has done in facilitating an age-friendly environment for the mature workers.

CopthorneKing’sHotelhasa totalwork forceofabout200employees.47%ofourwork force is50yearsoldandabove.ThisgroupofmatureemployeesiswithdifferentdepartmentsoftheHotelnamelyHousekeeping,FrontOffice,Engineering,SecurityandFoodandBeverageOperations.

Ourattemptsincreatinganage-friendlyenvironmentareasfollows:

1) Staffdialoguesessionsareheldregularlytoraiseawarenessamongallstafftobetterunderstandtheneedsofadiversifiedagegroupofemployees.

2) Provisionofcomprehensiveinsurancecoverageuptill70yearsold.

3) Presentationoflongserviceawardstosenioremployeesduringannualdinnersinappreciationoftheircommitment.

4) ArrangementsoflightdutiesorfunctionsformatureworkerssuchasansweringofphonecallsintheHousekeepingDepartmentandtakingreservationsinFoodandBeverageoutlets.

5) ImplementationofaBuddysystemformatureworkers.Someofourstaffareassignedtoassisttheoldertechnicianworkersinmaintenancejobsthatcanbestrenuousforthisgroupofolderworkers.

Ms Jeane LimGeneral Manager, Copthorne King’s Hotel Singapore

GoodwoodParkHotelisfullycommittedtoprovidinganage-friendlyenvironmentforourmatureworkers.

Someofourinitiativesareasfollows:

1) Wehavefullyinstalled311unitsofEzi-MaidinJune2011.Thisisabedliftingsystemthatlightenstheworkflowandfacilitatesretentionandre-employmentofolderworkers.

2) InFebruary2011,61ofourmatureworkers(age50yearsandabove)attendedthe“READY”Programme.Thisisaprogrammespeciallydesignedtohelpmatureworkerstounderstandthebenefitsofremaininginemployment.

3) Implementationofimprovedre-employmenttermsandbenefitstofacilitateretentionandre-employmentofmatureworkers.Wealsoofferpart-timeemploymentopportunitiestoourmatureworkersiftheyareunabletocommittoafull-timeworkschedule.

4) ForourseniortechniciansinMaintenance,weallowthemtoworkduringthedayshiftinsteadofa24hourshift.

5) Matureworkersarealsoexemptedfromdoingstrenuousworkorcarryingheavyitems.

Ourhotelvaluesthecontributionsfromourmatureworkers.Improvingtheworkenvironmenttocatertothespecificneedsoftheseolderstaffwillalwaysbeoneofourtoppriorities.

Ms Linda WeeGeneral Manager, Goodwood Park Hotel

Crowne Plaza Changi Airport has always been committed to creating an age-friendly and highly conducive workenvironmentforourmatureworkers.

1) OneinitiativeistheinstallationoftheEzi-MaidBedLiftingSysteminallguestroomssincethehotelopenedin2008.Thesteelframedsystem,allowsroomattendantstoraisethebedstowaist-heightbyusingaremotecontrol.Thishelpsinreducingworkplaceinjuries.

2) WhiletheRe-employmentActmayhavejusttakeneffectonJanuary1,2012,weareanearlyadopteroftheActandhavebeenprovidingre-employmenttoemployeesreachingtheageof62since2009.

Asresponsibleemployers,werecognizethecontributionsofourmaturestafftothehotel.OntopofadoptingtheRe-employmentAct,wedonotreducetheirsalariesby10%whentheyreachtheageof60.Theiremploymenttermsandconditionsremainunchangedevenastheyreachtheageof62.Wemakeadjustmentstothejobstosuittheneedsofthematureworkersandalso,extendre-employmentopportunitiestotheolderworkers.

3) WehaveembracedWDArecommendationsandestablishedgoodre-employmentpracticessuchasprovidingPre-RetirementPlanningandRe-EmploymentConsultationforourstaff.

Whenouremployeesreachtheageof60,wepreparethemfortheirgoldenyearsandintroducetheideaofre-employmentthroughPre-RetirementPlanning.Weadvisethemontheiremployabilityandassesstheirtrainingneeds.

Re-Employmentconsultationisthenprovidedsixmonthsbeforeouremployeesreachtheageof62.Wedeterminetheirre-employmenteligibilityandcommunicateremunerationandre-deploymentoptions.Wealsotakealookatavailablejoboptionswithinthehotelwhichbestfitstheirneedsandexpectations.

Foremployeeswhoare ineligible for re-employment,weprovideemploymentassistanceto theemployeewithaone-offEmploymentAssistancePayment(EAP).

Mr Steven ChanGeneral Manager, Crowne Plaza Changi Airport

SHA NEWS�

AtPARKROYALonBeachRoad,weaimtonotonlycreateamemorablehotelexperienceforourguests,butalsotocreateanexcellentandrewardingworkenvironmentforouremployees.

Currentlywehave16workersagedbetween62and70yearsoldworkingwithus.Allofthemhaveworkedformorethan30yearswiththehotel.

1) Weworkverycloselywiththegovernmentandunionsonthehiringofmatureworkersandre-employmentofretirees.Wewereawardedwithsomefundsunder theAdvantageScheme in theperiodof2008to2009.Togetherwith theunions,weadoptedthetripartiterecommendationofpreparingretireeswellinadvancebeforetheirretirementageof62andre-employingthemuptotheageof65orlonger.

2) We adopted new technology such as the motorized trolley Pro-Host, to assist mature workers working in theHousekeepingdepartmentinthecollectionofsoiledlinensandtowels.Wehavealsostarteda“buddysystem”whereyoungerinternsareassignedtoassistolderworkersinHousekeepingchores.

3) Wehaveinplacearewardprogramthatgivesrecognitiontoemployeeswhohavededicatedtheirloyaltytothehotelfor50years.

4) WeembarkedonseveralWorkplaceHealthprogramsthatearnedthehoteltheSingaporeHealthAwardsinboth2008and2010.Theseprograms which included healthy food intake, medical check-up, fitness program and recreational activities help to keep the senioremployeeshealthy.

5) Wealsopracticetheuseofsimpleanduncomplicatedlanguagewithourmatureworkerstofacilitateeffectivecommunication.

Mr Mark LosiGeneral Manager, Parkroyal on Beach Road

Environment for your Mature Workers

Associate Member

SHA Welcomes New MembersOrdinary Member Park Avenue Rochester

The Quayside Dining group was established byhusband-and-wife duo Pauline and Bill Graham,who took over and re-launched two restaurantsin Clarke Quay in October 2002. Approaching

the venture with great perseverance and energy, theorganisation has blossomed impressively under theGrahams’direction.

The Quayside Group

Park Avenue Hotels and Suites, the hospitality armof United Engineers Developments, launched thefirst four-star hotel in the west of Singapore inJanuary2012.LocatedbyoneofSingapore’smost

desirableprecincts,RochesterPark,ParkAvenueRochestershowcases contemporary 271 business hotel rooms andservicedsuitestargetedatdiscerningexpatriatesworkinginthebusinesshubofone-north.AsidefrombeingsurroundedbythewondersofnaturenearthelushgreeneryofRochesterPark,one isalsospoilt forchoicewhen itcomestodiningandnightlifewithagreatselectionofrestaurants,pubsandgourmetmartsjustroundthecorner.

Park Avenue Rochester, boasting itself as part of anintegrated development, is designed by the renownedarchitect Paul Noritaka Tange. Set in Singapore’s nextgeneration, knowledge and research enclave, andcomplemented with tranquil and serene surroundings, ParkAvenueRochester stays true to its simplequest since1998,to offer both comfortable living spaces and efficient workenvironments-allwithincloserangetorejuvenatingplayspaces.

Today, Quayside Dining owns two Peony-Jade Chineserestaurants,oneatClarkeQuayandanotheratKeppelClub. Inaddition, it owns The Pump Room, a microbrewery cum bistroandbar,atClarkeQuayandGreatWorldCity,aswellasseafoodstalwartQuaysideRestaurant.NewadditionstothegroupincludeThe Butcher’s Dog, a modern day butchery and the PepperSteakhouse&BistrobothlocatedattheGreatWorldCity.

SHA NEWS �

Profiles of new General Managers received after press time will be featured in the next issue.

Ms Angeline TanGeneral Manager, Park Hotel Clarke Quay

ParkHotelGrouptakesprideinannouncingthepromotionofMsAngelineTanfromHotelManagertoGeneralManagerofParkHotelClarkeQuayasof01January2012.MsTanwillcontinuetooverseeandsustainsuccessfulbusinessandprofitableoperationsatthehotel,andworkcloselywiththerespectiveGeneralManagersofsisterhotelsonkeystrategies,operationalexcellenceandgroupwideinitiatives.

PriortoherroleasHotelManagerforParkHotelClarkeQuay,MsTanassumedthepositionofExecutiveAssistantManagerofsisterhotelGrandParkCityHall,inwhichsheoversawtherefurbishmentofthehotel’sfacilitiesincludingthelobby,F&Boutlets,CrystalClubLounge,theGrandBallroomandSpaParkAsia.

SHA Welcomes New General Managers

Mr Raymond AngGeneral Manager, Mövenpick Heritage Hotel Sentosa

MövenpickHeritageHotelSentosa ispleased toannounce theappointmentofRaymondAngasGeneralManager.

RaymondisaseasonedhotelierwhohasworkedinseveralkeydestinationswithinAsia,includingSingapore, Macau, Malaysia, Hong Kong, China and Taiwan; his knowledge of the region willundoubtedlybeofgreatbenefittothehotel,thefirstpropertyinSingaporeforthegroup.

HismostrecentrolespriortojoiningMövenpickwasasChiefOperatingOfficerofGuangzhouNewTVTowerinChina.HealsopreviouslyheldGeneralManagerrolesforMeritusHotelsinSingapore.

Mr Allen LawChief Executive Officer, Park Hotel Group

We are pleased to share with all members that Mr Allen Law, Honorary Treasurer of the SHABoard has been appointed as Chief Executive Officer of Park Hotel Group with effect from3February2012.

AsCEOoftheGroup,MrLawcontinuestooverseetheperformanceofParkHotelGroupanditseighthotelsacrosstheAsia-Pacific.HewillalsofurtherdevelopParkHotelGroup’spresenceinthehospitalityindustryworldwidebyenhancingtheHotelManagementbusinesses,whileactivelyseekingacquisitionsanddevelopmentopportunities.

OurheartiestcongratulationstoMrLaw!

Mr Manfred WeberGeneral Manager, Shangri-La Hotel, Singapore

Mr.MichaelCottan,executivevicepresidentofShangri-LaHotelsandResorts,hasappointedMrManfredWeberasthenewgeneralmanagerofShangri-LaHotel,Singaporewitheffectfrom19December2011.

With20yearsofhospitalityexperience,Mr.WeberiswellpoisedtohelmoneofSingapore’smosticonichotels.PriortojoiningShangri-LaHotel,Singapore,Mr.Weberspent11yearsinShanghaiandBeijingwhenChina’shospitalityindustrywasonthecuspofunprecedentedgrowth.Hiswealthofexperiencewithluxuryhotelcompanies,liketheRitzCarltonandPeninsula,wastheresultofpostingsinGermany,SaudiArabiaandmostrecently,China.

Mr.Weber,whoisanAustriannational,startedhiscareerintheculinaryarts.Hishospitalityjourneybeganasanapprenticechefin1987beforeheassumedfoodandbeveragemanagementrolesfrom1993.Mr.WeberisagraduateoftheCateringandHospitalityManagementCollegeinBadGleichenberg,Austria.

Onbehalfofthehotelindustry,theSingaporeHotelAssociationwelcomesthefollowingnewGeneralManagers:

Congratulations to Mr Allen Law!

SHA NEWS�

Itisthetimeoftheyeartosweatitoutagain!The30thInter-HotelSoccerLeaguekickedoffon27thFebruary2012atSt.WilfredFieldwithatotalof19participatingteams.

Thefollowingaretheparticipatingteamsforthisyear:1) CapellaSingapore 11) ONE015MarinaClub2) CarltonHotelSingapore 12) RafflesHotelSingapore3) ConradCentennialSingapore 13) RCHotels(Pte)Ltd4) CrownePlazaChangiAirport 14) ResortsWorldSentosaSingapore5) GrandHyattSingapore 15) Shangri-LaHotel,Singapore6) HolidayInnSingaporeOrchardCityCentre 16) Shangri-La’sRasaSentosaResortSingapore7) MarinaBaySandsPteLtd 17) SheratonTowersSingapore8) MarinaMandarinSingapore 18) TheRegentSingapore9) MandarinOrchardSingapore 19) TheSt.RegisSingapore10) MandarinOrientalSingapore

TheSingaporeHotelAssociation(SHA)andtheEmploymentandEmployabilityInstitute(e2i)jointlyorganisedahalf-dayproductivityworkshopon9March2012attheRafflesCityConventionCentre.

Titled “A Learning Journey on Hotel Best Practices”, the productivity workshopprovidedaplatform forhotels toshareonsomeof the initiativeswhich theyhaveimplementedtohelpemployeestoworkmoreeffectivelyandefficiently.

Attheworkshop,participantswereonceagainremindedofthevariousgrantswhichhotelscouldtaponfortheirproductivityprojects.

SourcesofgrantsincludetheEmploymentandEmployabilityInstitute(e2i),SingaporeTourismBoard(STB)andSPRINGSingapore.

Thefollowingpapersweresharedattheworkshop:• MakingGood“Cents”outofQualityandProductivity ByMrBrianTan,DirectorofQuality,FairmontSingaporeandSwissoteltheStamford• AddingValueThroughMulti-Skilling ByMrNareshKapoor,DirectorofHumanResources,SingaporeMarriottHotel• ReplicatingtheSydneyHousekeepingExperienceinSingapore ByMsKatyaHerting,DirectorofHousekeeping,SwissoteltheStamford• UpdateonSHARegistryofCasualWorkers ByMsSereneOng,AssistantManager,SingaporeHotelAssociation• AestheticvsFunctionalityinhoteldesign-Impactonoperationefficiency ByMrChowKengHai,GeneralManager,FestiveHotelandHotelMichael• BeAware,TrainandTakeAction ByMrLowHockMeng,ExecutiveDirector,SingaporeProductivityAssociation

Theworkshopreceivedpositive feedbackandwaswellattendedby67participants from34hotels.Attendeescomprisedgeneralmanagers,humanresourcepractitionersandheadsofdepartments.

Asof2March2012, theSHARegistryofCasualWorkers showed a total of 930 jobseekersconsistingmainlyofSingaporeansandPermanentResidentswiththefollowingbreakdown:

- 40%students

- 29%non-workingadultsfrom18to71yearsofage

- 21%workingadultswhotakeoncasualhoteljobs

Date Venue Outreach Platforms to Jobseekers

04Feb12 HwiYohCC CentralSingaporeCDCMonthlyRecruitmentDrive

15Feb12 EmploymentandEmployabilityInstitute(e2i) HotelJobFair

22Feb12 TrainingVisionInstitute CareerTalk

29Feb12 HomeTeamNSClubhouse HomeTeamCareerFairforNationalServicemen

10Mar12 EmploymentandEmployabilityInstitute(e2i) HotelJobFairforServiceIndustries

16Mar12 Blk34ToaPayohLor5 CentralSingaporeCDCVoidDeckMini-RecruitmentDrive

Inthefirstquarterof2012,theSHAsteppeduponouroutreacheffortstojobseekersthroughthefollowingplatforms:

A Learning Journey on Hotel Best Practices

SHA Casual Labour of Registry goes all out on Outreach Efforts

30th Inter-Hotel Soccer League Kicks-off!

SHA NEWS �

TheWorldAssociationofChefsSocieties(WACS)isproudtoappointtwonewyoungchefambassadors– Jon Garratt from Canada and Jasper Jek fromSingapore. As WACS young chef ambassadors,

theywillrepresentthecontinentalareaofWACSonbehalfoftheYoungChefsDevelopmentteam,actingasaconduitamong young chefs, WACS associated members andeducationalbodies.

“AWACSYoungChefAmbassadorplays a central role intheyoungchefsclubsintheircontinentalareabyreachingouttotheassociationcountrypresidentsandestablishinga relationship with young chefs from within the WACSassociations,” says Andy Cuthbert, head of the WACSJuniorDevelopmentTeam.“JonandJasperwereselectedbecauseoftheirinvolvementandgoodworkwiththeyoungchefassociationsintheirregions.”

Since the formation of Singapore Junior Chefs Club in2004, JasperJekhasworkedextensivelywith theclub’svisionofnurturingfuturetalents,holdingvariouspositionsin its Executive Committee before helming the club asPresident from 2006 to 2011. Under his presidency, theclub spearheaded many activities and was also named“BestTrainingProvider” inWAOceanaFestCompetitioninPerth,Australiaand“AwardofExcellence”byUnileverFoodSolutions.

Jasper also started the Singapore Junior Culinary Teamto trainyoungchefs formajoroverseasand internationalcompetitions under the tutelage of seasoned veteransfromtheSingaporeChefs’Association.Today,otherthanworkingaschefdepartieinJoëlRobuchonRestaurantatResortsWorldSentosainSingapore,Jasperalsoservesinthesub-committeeoftheSingaporeChefs’Association.

Jasper has represented Singapore in numerous WACSevents, including the WACS Asia-Pacific Forum in KualaLumpur in 2007, WACS Asia Pacific Africa Forum inSingaporein2008,WACSCongressinDubaiin2008andtheWACSAsiaForuminDaejeonin2010.

JasperisanalumnusofShatecInstitutes.

World Association of Chefs Societies (WACS) unveils Two Young Chef Ambassadors

Industry Talk

In the month of February 2012, two industry talks werecarried out by Resorts World Sentosa and SingaporeMarriottHotel.

TheindustrytalkbyRWSwhichtookplaceon3Februarystartedwithanintroductionoftheresort’sattractions,entertainmentsand opportunities available to Shatec students. Two of thepresenters, Edmund Toh and Laura Chew who were former

hostsofShatec,sharedtheirsuccessstoriesandexperienceswiththestudents.

On9February,representativesfromSingaporeMarriottHotelsharedwithstudentsontheinternshipandcareeropportunitiesofferedbythehotel.Studentsalsotookthechancetofindoutmoreabout theircareerprogressionwith thehotelafter theirinternship.

SHATEC INSTITUTES NEWS�

.

On 3 February, boardmembers and staffof Shatec Institutestossed and toasted

to a prosperous Lunar NewYear at Recipes – the school’straining restaurant. They weretreated to a special menucreated by Leslie Yeo and LimYong Siang from the Diplomain Culinary Skills programme.Both Leslie and Yong Siangwill be representing the schoolin the upcoming Food & HotelAsia2012.

Mr Albert Teo, Chairman ofShatecInstitutesBoardthankedmembers for theircontributionsto the school, and urged allmemberstobuildShatecintoapreferrededucationalinstitutionfor aspiring professionals whoare looking to venture into thehospitalityindustry.

Shatec Institutes celebrates Lunar New Year with Lo Hei!

Executive Chef of Shatec Institutes, Matthew Yim adding auspicious ‘Yu Sheng’

As part of the school’seffort to reach out to oneof our main internationalmarkets, consultants from

Shatec Institutes participated inthe education fairs held from 6 to9 February 2012 in Jakarta. Theobjectivewastosharewithpotentialstudents, educational opportunitiesavailableattheinstitution.

Enroutetotheeducationfair,theconsultantsalsovisitedTrisaktiCollege.Shatec Institutes have forged collaborations with this college and thepurposeofthevisitwastostrengthenrelationsandkeepthemupdatedonthestudentapplicationprocessandtheprogrammesoffered.

Jakarta Education Fair 2012Finalization of MOU with Trisakti Institute of Tourism

Consultation on first day of Education Fair at Tangarang, Jakarta

SHATEC INSTITUTES NEWS �

SPOTLIGHT

Shatec Alumni in the Spotlight

Startingfromthisissue,weareproudtopresentanewcolumn,featuringthesuccessstoriesofShatecalumniwhohavemadeamarkinthehospitalityindustry.Inthisissue,MrKellvinOng,GeneralManager,ofRendezvousGrandHotelSingapore,wasinvitedtosharewithushisjourneytosuccess.

How has Shatec played a part in your career development throughout the years?

AfterhavingservedtheRepublicofSingaporeNavyforsixyears, Iwantedtoventure intoanothersector.AlthoughIdidnotknowmuchaboutthehospitalityindustry,Idecidedtogiveitatryandsincethen,Ihavenotlookedback.IbeganmyhospitalitycareerasafrontofficereceptionistwithGrandHyattSingapore.ItwaswhilstworkingattheGrandHyattSingaporethatIhadayearningtoupgrademyself.

AsShatecisawell-knownhospitalityschoolintheregion,Idecidedtoenrollmyselfinoneoftheirprogrammes.Iwasverythankfulthatmythenemployer,GrandHyattSingapore,wasverysupportiveofmydecision–theyactuallysponsoredmyeducation!

AttendingschoolatShatecwasindeedaneye-openerforme.Throughthelessons,Igainedabetterunderstandingofmydutiesatwork.Thepracticalsessionswhichweunderwentequippedmewiththerelevantskillsetsforthehotelline.Atthesametime,theorieswerealsoeasiertocomprehendwhenIappliedthemtomywork.

ShatechasthereforepreparedmewellforthehospitalityindustrybyprovidingmewiththenecessaryskillsandknowledgetohelpmegettowhereIamtoday.

Do you have any advice to current Shatec students on how to be successful in the hospitality industry?

Rollupyoursleevesandgetyourhandsdirty!

Donothesitatetostartfromthe bottom and work yourwayup.

Ifyouhavethepassion,yourhardworkwilldefinitelypayoff.

Can you share with us your success story?

Well,Iworkedmywayupstartingasareceptionist.AsIhadakeeninterestinsalesandmarketing,Ieventuallymovedtoasalesexecutivepositionbeforebeingpromotedtoasalesmanager.

Throughoutmycareer,IhavehadtheopportunitytoworkindifferenthotelssuchasWestin,InterContinental,Carlton,MarinaMandarin,HyattandMandarinOriental. Ihave learneda lotfromeachofthepropertyandassuchhavegarneredvaluableexperiencethroughtheyears.

IhavebeenveryblessedinmycareerandIamtrulygratefultoallmysuperiorswhohaveencouragedandmotivatedmetoachieveandaccomplishmanythings.Ihavelearnedthattobesuccessful,onemustbewillingtofacechallengesboldlyandworkresourcefullybyturningissuesintoopportunities.

Mr Kellvin Ong, General Manager, Rendezvous Grand Hotel Singapore

SHATEC INSTITUTES NEWS�

Course Title Course Duration Workshop Date Fees (SHA member /

Non-SHA member)

Food and Beverage Operations and ManagementFoodandBeverageRevenueManagement(New)Time:2pmto6pm 16hrs S$$360/S$$400

ManagingKitchenOperations(New)Time:9amto4pm;9amto11am(Assessment) 30hrs 14to18May

(Assessmenton21May)S$$800/$880

SDFTrainingAssistance:S$60ManagingCostsinFoodandBeverageOperations(New)Time:2.30pmto5.30pm 21hrs 21to29June

(Assessmenton29June)S$$800/$880

SDFTrainingAssistance:S$42ServiceRecoveryWorkshopTime:2pmto6pm 8hrs 4&5Apr,6&7Jun S$210/S$240

SDFTrainingAssistance:S$16TheArtofServiceTime:2pmto6pm 8hrs 9&10May S$210.00/S$240.00

BasicConversationalEnglishforHousekeepingStaffTime:1pmto6pm 27hrs 28Marto4Apr

(Assessmenton4Apr)S$430/S$480

SDFTrainingAssistance:S$54BasicConversationalEnglishforFoodandBeverageStaffTime:1pmto6pm 27hrs S$430/S$480

SDFTrainingAssistance:S$54

WSETLevel2IntermediateCertificateinWines&SpiritsTime:9amto6pm(theory);11amto12pm(assessment) 16hrs

27&28Mar(Assessmenton4Apr);15&16May

(Assessmenton23May)

S$$800/$880SDFTrainingAssistance:S$111.44

AbsenteePayrollFunding

WSETLevel3AdvancedCertificateinWines&SpiritsTime:9amto5pm(theory);10amto12.15pm(assessment) 27hrs

S$1,750/S$1,950SDFTrainingAssistance:S$189.56


WSQInteractwithandServeFood&BeverageGuestsTime:2.30pmto5.30pm(Theory);9am-5pm(assessment) 26hrs

23to30April1&2May(Assessmenton

14&15May)

S$680.00/S$760.00SDFTrainingAssistance:S$182

AbsenteePayrollFundingWSQFollowFoodandBeverageSafetyandHygienePoliciesandProcedures–EnglishWorkshopTime:9amto6pm;PracticalAssessment–timetobeadvisedlater

7hrs10Apr&24Apr,8May&22May,5Jun&19Jun

S$135/S$150SDFTrainingAssistance:S$59.50

AbsenteePayrollFundingWSQFollowFoodandBeverageSafetyandHygienePoliciesandProcedures–MandarinWorkshopTime:9amto6pm;PracticalAssessment–timetobeadvisedlater

7hrs12Apr&26Apr,

10May&24May,7Jun&21Jun

S$135/S$150SDFTrainingAssistance:S$36

AbsenteePayrollFundingEssentialsforFinanceHospitalityProfessionalsTime:9amto1pm(theory);9amto11am(assessment) 18hrs 13,14,20&21Jun

(Assessmenton27Jun)S$260/S$290

SDFTrainingAssistance:$18Up-sellingandSuggestiveSellingTechniquesforFoodandBeverageStaffTime:2.30pmto5.30pm

9hrs 28to30MayS$270/S$300

SDFTrainingAssistance:$280AbsenteePayrollFunding

Up-sellingandSuggestiveSellingTechniquesforFrontOfficeStaffTime:2.30pmto5.30pm 9hrs 13to15Jun

S$330/S$370SDFTrainingAssistance:$84

AbsenteePayrollFundingRoomRevenueManagementWorkshopTime:2.30pmto5.30pm 12hrs S$400/S$450

*HigherCertificateinCulinarySkillsTime:9amto5pm 252hrs 3Aprto14Aug

S$$3,500.00SDFTrainingAssistance:$1,764


FoodandWinePairingatRecipesTime:Tobeadvised 3hrs



BusinessandWesternDiningEtiquetteWorkshopTime:1pmto5pm 4hrs 7Apr


AbsenteePayrollFundingPastryandBakingWorkshopTime:9amto1pm 4hrs S$98/S$98

EventManagementWorkshopTime:2to6pm 16hrs 21to24May



WSQProvideCateringServicesTime:2to6pm(Theory);9amto6pm(Assessment) 40hrs

4to15June(Assessmenton21&22June)

S$580/S$650SDFTrainingAssistance:$220.50


WSQPrepareforService(Mise-en-place)Time:2pmto6pm(Theory);9amto6pm(Assessment) 16hrs

7to10May(Assessmenton

16&17May)



WSQMaintainF&BServiceEnvironmentTime:2pmto6pm(Theory);9amto6pm(Assessment) 16hrs

21to24May(Assessmenton

30&31May)



WSQPerformingHostingDutiesTime:1to5pm(Theory);9amto6pm(Assessment) 16hrs 4,5,7&11June

(Assessmenton12June)



WSQProvideWineServiceTime:9amto6pm(Theory);9amto6pm(Assessment) 40hrs 29,30May5,6,12June

(Assessmenton13June)



WSQPrepareandServeAlcoholicBeveragesTime:9amto6pm(Theory);9amto6pm(Assessment) 32hrs 24,25April2,8May

(Assessmenton9May)



WSQProcessPaymentTime:9amto6pm(Theory);9amto6pm(Assessment) 8hrs 27April

(Assessmenton2May)



Education and Training Course Calendar 2012SHATEC INSTITUTES NEWS �

Patrick Fiat, General Manager, Royal Plaza on Scotts share the festive spirit of Lunar New Year.

Royal Plaza on Scottsushered in prosperity andgood fortune through itsdoorson31January2012

with lion dance and dragon danceperformancesatthehotellobby.

This is an annual celebration thatthehotelhasheldforthepastyearsto welcome a flourishing LunarNew Year. Guests and employeesof different nationalities cametogether to celebrate the occasionby participating in the ‘Pickingthe Green’ (Cai Qing) ceremonywhere they reached out to catchtangerines and sweets as showersofblessingsforagoodyearahead.Thetangerinessymboliseluckwhilethe sweets represent harmony fortheentireyear.

Guests and employees of Royal Plaza on Scotts share the festive spirit of Lunar New Year

Meritus Hotels & Resorts Tops 2012 Travelers’ Choice Hotel Awards by TripAdvisor

MeritusHotels&Resorts,Singapore’spioneeringluxuryhospitalitygroup,addstoitsgrowinglistofindustryaccoladesasitmakestoprankingonthe2012Travelers’ChoiceAwardsbyTripAdvisorinthefollowingcategories:

Award Categories Hotels

Top20LuxuryHotelsinSingapore MarinaMandarinSingapore

Top25Relaxation&SpaHotelsinMalaysia MeritusPelangiBeachResort&Spa,Langkawi

Also recently conferred the distinction ofSingapore’s Most Popular Heritage Brand,MeritusHotels&ResortsissynonymouswithAsianhospitalityandheritage,deliveringonits brand promise of Asian Grace, Warmth,andCareforthelastfourdecades.

Celebrating its 10thanniversary, theannualTripAdvisor Travelers’ Choice Awardshonourstheworld’sbesthotelsandresorts,earning their distinctions from those whoknowthembest-real travellers.Unlikeanyother hotel honours, TripAdvisor Travelers’Choice winners are based on millions ofvaluablereviewsandopinionsfromtravelersaroundtheworld.

“WearegratefultoberecognisedbyourguestsandTripAdvisor, and proud to be alongside this year’sillustrious list of winning hotels and resorts,” saidMichael Sengol, Chief Executive Office of MeritusHotels & Resorts. “This is indeed an inspiringaffirmationofourbrand’simpactontheinternationaltravelcommunity.Wethankourmanyguestsfortheircontinuous feedback and support, and our hotelteamsfortheirstellardeliveryofoursignatureserviceexperiencethatmadethisawardpossible.”

HOTEL CIRCUIT10

GoodwoodParkHotelcelebratedtheYearoftheDragonwith three charity organizations, namely St Joseph’sHome & Hospice, Chen Su Lan Methodist Children’sHome and residents from the one-room rented flats at

theTiongBahruEstate.

“It is more blessed to give than receive”, a maxim that themanagement and staff of Goodwood Park Hotel adhere to inbalancing our drive for excellence and success with a heartfeltdesire toshareour fortuneswith thosewhohave less.Since theeighties, theHotelhasvisitedand invitedcharityorganizationstocelebratetheLunarNewYearwiththemanagementandstaff.

On30January2012,hotelstaffpaidavisit toStJoseph’sHomeandHospicewithlunchbuffetspeciallypreparedfortheaged.Hotelstaffassistedtheelderlyandtheircaregiverswiththebuffetspreadand our Financial Controller, Mr Darren Yeong went around theHomedistributingmandarinorangesand“angpows”(redpackets)totheresidents.

The following day, 160 residents from the one-room rented flatat theTiongBahruEstate (namelyChinSwee,JalanBukitMerahand Jalan Membina) were welcomed to the Windsor Ballroom atGoodwoodParkHotel.Theyweretreatedtoasumptuous8-courselunchwhichincludedthetraditionalyusheng.MsLindaWee,ourGeneralManagercelebratedtheprosperousoccasionbygivingoutmandarinorangesand“angpows”(redpackets)totheresidents.

Goodwood Park Hotel ushers in the Year of the Dragon with Charity Organisations

InterContinental Singapore’s Diane Lim is the first runner-up in AICR David Campbell Trophy International Receptionist of the Year

Diane Lim, a promising young employee fromInterContinental Singapore represented Singaporein the AICR David Campbell Trophy InternationalReceptionist of the Year competition held on 22

January 2012 in Prague, Czech Republic. She competedagainst candidates from Estonia, Austria, France, CzechRepublic, Spain, Italy, New Zealand, Switzerland, Germany,United Kingdom, Indonesia and Dubai and came in as firstrunner-up,losingbyatinymargintoOlgaVelcevafromDubai.

Heldeachyearbythe“AmicaleInternationaledesSousDirecteurset Chefs de Réception des Grand Hôtels (AICR)” or “TheInternational Association of Deputy Managers and Front OfficeManagersofLuxuryHotels”,theannualcompetitionwaslaunchedin 1995 with the main objective of being a training tool for theyoungergeneration.Eachcandidateisrequiredtoundertakeanin-depthinterviewwithapaneloffivejudges,aswellasachallengingroleplaywithascenariothatwilltesteachcandidate’sknowledge,skillsandpersonality.

“ThisisafantasticachievementandweareallincrediblyproudofDianeforherhardwork,dedicationandpassionatecommitmentindeliveringexceptionalserviceexcellence,”saysGeneralManagerofInterContinentalSingapore,Ms.TashTobias.

Diane is a passionate and hardworking individual who strivesfor excellence in her work. She feels that to be an outstandingreceptionist,onehastobenotonlycourteousbutalsobetactfulwheninteractingwithguests,inadditiontobeingkeenlyobservantintheirneedsandrequirements.Shesays,“IamverythankfulforthistremendousopportunitypresentedbytheARDE(Associationof Rooms Division Executives Singapore), and the team atInterContinentalSingaporefortheirhugesupport.I lookforwardtofuturechallengesandopportunitiesthatcomemyway.”

From Left: Alphonso Conceicao, AICR International President; Diane Lim from InterContinental Singapore; Adeline Teoh, ARDE President.

Finally, on 3 February 2012, we headed to Chen Su LanMethodistChildren’sHometospendthelunarnewyearwiththe children. A high tea was prepared for the children andmandarinorangesandredpacketsweredistributedtothem.

TheHotelalsodonatedessentialitemssuchasrice,oil,sugar,milkpowder,oatmealcereal,Miloandshowerfoamtoallthethreeorganizations.GeneralManager,MsLindaWeeshares,“Wecertainly look forward tovisitingouradoptedcharitiesandhavingthemattheHotel.It’sheartwarmingtoseethemhappyandjoyful.Thespontaneoussmileswhentheyseeusarereallypriceless.”

HOTEL CIRCUIT 11

Following a recent extensive S$25 million renovationof the hotel, as part of corporate social responsibility,RendezvousGrandHotelSingaporedonateditemsthatcan be recycled for use to a charitable organisation

called“LinenforLittleLankans”.

“LinenforLittleLankans”isanon-profitorganisationestablishedin November 2010 by Britt Wil ks-Lingam. As bed linens and

Rendezvous Grand Hotel Singapore plays a part in Corporate Social Responsibility

towelsareoneofthebiggestneedsofSriLanka’sorphanages,Brittstartedthisprojectbycollectingusedandunwantedlinensandtowelsfromindividuals,hotelsandspas.Theseitemswerethentransportedtobeused in thehomesandhospitals inSriLanka.

MrKellvinOng,generalmanager forRendezvousGrandHotelSingapore,said,“Withtherenovation,allthebedsheets,linens

and duvet covers are being changed to offer abrandnewlook,withsomanyuseditemsleft,wedecidedtoworkwithLinenforLittleLankanssoas to benefit those who require help instead ofsellingittothegarangguniman’’.

Atotalof530bedlinens,105duvetcovers,192duvets, 144 ironing board, and 94 irons werecontributedtotheproject.TheseitemsamountedtomorethanS$22,000.

With more upcoming corporate sociallyresponsible projects, Rendezvous Grand HotelSingapore looks forward to making an evengreaterimpactonpeople’slifein2012!

Mandarin Orchard Singapore and StarHubannounced on 7 February 2012, the launch ofanadvancedin-roomInternetProtocolTelevision(IPTV) system connecting guests at all of the

hotel’s 1,051 rooms to a host of conveniences, such asexpresscheck-out,conciergeanddiningservices,accesstomovies-on-demandand24StarHubTVchannels,etc.–allatthetouchofabutton.

Inadditiontothesystem’sease-of-usethroughacomprehensiveelectronicprogrammeguide,StarHubalsoinstalleda“secondscreen”solutionenabling residentguests to remotelyaccessin-roomservicesfromhotel-issuediPaddevices.Addingtotheguest experience through “anytime, on-the-go” IPTV accessfrom anywhere within hotel premises, the specially designedmobile device solution is connected full-time to the hotel’sinternalWi-Finetwork.

UsingtheiPadapplication,guestscannavigatethroughIPTVviaanon-screenremotecontrol,viewmessages,selectStarHubTVchannelsandmovies-on-demand,aswellascheckreal-timeflightinformation.Inthenextphaseofdevelopment,guestswillalso be able to browse current promotions at the hotel andTheMandarinGallery,control the roomambience,andenjoythe facilityofordering in-roomdiningservice,amongstotherconveniences.

MandarinOrchardisthefirsthotelinSingaporetooffersuchanintegratedIPTVsolution.

Mandarin Orchard Singapore Launches IPTV System with “Second Screen” solution from Starhub

A guest of Mandarin Orchard Singapore using the ipad

CommentedChristophSzymanski,HotelManagerofMandarinOrchardSingapore,“Truetotheiconicstatusofthishotelandthe Meritus brand, we are proud to mark yet again anothermilestonethatsetsanewbenchmarkforthehospitalityindustryinSingapore.“

“Wearethrilledwiththeoutcomeofourstrategiccollaborationwith StarHub on this project. The implementation of ourintegrated IPTVsolutionnotonlyaddsconsiderable value totheexperienceofourguests,italsoincreasestheproductivitylevelsofourstaff–accordingusmoreresourcestofocusonotherareascrucialtoourabilitytoconsistentlydeliverproductandserviceexcellence.”

HOTEL CIRCUIT1�

Park Hotel Group launched a new series of brandadvertisements for 2012. This follows a successfuladvertisement campaign which focused on its 50thAnniversarycelebrationin2011.

The refreshed brand advertisements emphasise on Park HotelGroup’sunwaveringguest-centricfocus.Toldinawittyandconfidentvoice,themessagesoftheadvertisementsexemplifymomentsofdiscoveryof theGroup’sportfolioof eightaward-winninghotels.Theyalsoembodythestrategicandcentrallocationsofthehotels,aswellastheGroup’ssignatureattentiveservice.

ConsistentwithParkHotelGroup’spromisetoguestswhereeveryencounter is a discovery of love, the advertisement series hascleverlyweavedinthebrandslogan“DiscoverLove”inthecopy.This also underscores the Group’s commitment to bring joy andlovetoallguests,throughservicedeliveredfromtheheart.

TheGrouphasboldlyuseditscorporatecolours–thedistinctiveGrand Gold bar set against a Regal Black background – in theadvertisements. Gold represents prestige, heritage and best inclass,whilethetimelessblackiscontemporaryanddynamic,allofwhicharedistinguishingattributesofParkHotelGroup.

Park Hotel Group reinforces Brand Philosophy with New AD Campaign for 2012

SMS Room Bookings at Hotel Re!

HotelRe!isproudtobethefirst hotel in Singaporeto accept SMS roombookings! Launched on

1st February 2012, this serviceaims to assist enquiries faster andprovideamoreconvenientway forreservationconfirmations.HotelRe!believesinengagingproactivewaystoconstantlyenhanceourproductsandservicestobetterserveguests.

Since the launch, the hotel hasseen a significant increase incorporate clients using the serviceon weekdays after working hoursand during weekends too. Textmessageswillbesenttothebookingnumber (+6591117137)anduponreceiving the sms booking, ourreservationsteamwillreturnacalltothesendertoconfirmthenecessaryaccommodation arrangements andtotakedownanyparticularspecialrequestsorrequirements.

HOTEL CIRCUIT 1�

On31Marchat8.30pm,theskyline of Singapore wasblanketed with darknessas the city celebrated

the annual Earth Hour. Themed‘I will if you will’, the event aimedto encourage corporations andindividualstotakethe leadindoingtheir part for the environment andinfluencetheotherstodothesame.

Thisyear,anumberofSHAmemberhotelspledgedtheirsupport for themovement by switching off non-essential lights and turning up theair-contemperature. In linewith thetheme,hotelsalsocarriedoutdiningpromotions to reward their guestsfor takingpart in thisenvironmentalcause. Recipes that were preparedusingnaturalingredientsandenergy-efficientcookingwerealsopresentedtoguests.

“I will if you will” Earth Hour 2012

IDA initiated a call-for-collaboration on mobility solution inJune 2011, which was supported by Singapore TourismBoard (STB), SPRING Singapore, and Employability andEmploymentInstitute(e2i).

From the 46 proposals received, 33 hotels responded withinterest to embark on mobility solutions in various areas thatwillenhancecustomerservice,improveinternaloperations,andincreaseworkproductivity.

Most of the hotels were interested in improving their F&Brestaurant operations, by adopting wireless menu orderingsolutionsthatwouldallowservicestafftotakeorderswithtabletsandhandhelddevices.Othersolutionsthatwereofinteresttohotelsinclude:

- Point-of-sales(POS)- Propertymanagementsystems(PMS)- Mobileconciergesolutions- RoomIPTVsystem.

Suchsolutionsaimtostreamlinethehoteloperations, therebyprovidingthehotelguestswithapleasantexperience.

InadditiontothemobilitysolutionsforCall-for-Collaboration(CFC), IDA has been supporting the adoption of IT in thehospitalitysectorthroughinitiativessuchasDigitalConcierge

Singapore Hotels going Mobileand Next-Generation e-Payment programmes all of whichcomplements the hoteliers’ mobile capabilities. HotelierscanthereforeleveragethemobileapplicationbuildingblocksdevelopedundertheDigitalConciergeprogrammetoextendorenhancetheirmobilepresenceandguestengagement.TheDigital Concierge programme, on the other hand can allowhotelierstoengagetheirguestsviaMobileWebsites,therebyproviding them with an integrated mobile experience suchas remote payment, taxi booking and reservation of diningoutlets.

ByparticipatingintheNext-Generatione-PaymentprogrammeandPoints-of-sales (e.g. restaurants,bars,spas),hotelswillbeabletoacceptcontactlesspaymentsusingthelatestNearField Communication (NFC) technology. IDA can providesupport to hoteliers in their adoption of next generation e-paymentsolutions.

Formoreinformationaboutthevariousprogrammes,pleasecontactIDAviatheemailaddressesbelow.

Mobility CFC : [email protected]

Digital Concierge : [email protected]

Contactless POS : [email protected]

HOTEL CIRCUIT1�

Calendar of Conventions & Exhibitions (Apr – Jun 2012)

Date:From To

Event:

06Apr 08AprPANIndianInstitutesofTechnologyAPAC2012AsiaResortExpo2012

13Apr 15Apr AsiaDiveExpo2012

17Apr 20AprFood&HotelAsia2012Wine&SpiritsAsia2012

22Apr 27Apr SingaporeMaritimeWeek2012

23Apr 26AprFloatingProductionStorageandOffloading20124thAnnualOffshoreSupportVessels

23Apr 27Apr MarineSimulator2012

25Apr 27Apr

DigitalAdvertisingWorldAsia2012TheInternetShowAsia2012CardsandPaymentsAsia2012ContentManagementWorldAsia2012CloudComputingWorldAsia2012

27Apr 29Apr SingaporeYachtShow2012

02May 04May SEMICONSingapore2012

18May 20May WorldNut&DriedFoodCongress

10Jun 13Jun ICCASingapore2012

19Jun 22Jun BroadcastAsia2012

26Jun 28Jun IFAIExpoAsia2012

STB’s Forecast for 2012➤13.5 to14.5million

visitor arrivals

➤S$23 to S$24billion in tourism receipts

STB’s Forecast for 2012➤13.5 to14.5million

visitor arrivals

➤S$23 to S$24billion in tourism receipts

2011 in numbers➤13.2 million visitors

➤S$22.2 billion in tourism receipts achieved

➤86% Average Occupancy Rate

➤S$212 Revenue Per Available Room

reached a record high

➤S$245

Robust Performance in Average Room Rate

2011 in numbers➤13.2 million visitors

➤S$22.2 billion in tourism receipts achieved

➤86% Average Occupancy Rate

➤S$212 Revenue Per Available Room

reached a record high

➤S$245

Robust Performance in Average Room Rate

(Source: Singapore Tourism Board)

TOURIST TRACKS 1�

THE SHA ASSOCIATE MEMBERS

THE SHA HOTEL MEMBERSHolidayInnSingaporeOrchardCityCentreHotel1929Hotel81(DICKSON)Hotel81(GEYLANG)Hotel81(STAR)HotelFortCanningSingaporeHotelGrandCentralHotelGrandChancellorHotelGrandPacificHotelMiramar(S)LtdHotelRe!@Pearl’sHillHotelRoyalHotelRoyal@QueensHotelSupremeibisSingaporeonBencoolenibisSingaporeNovenaInnotelHotelKlapsons,TheBoutiqueHotelInterContinentalSingaporeLandmarkVillageHotelLinkHotelMHotelSingaporeMandarinOrchardSingaporeMandarinOriental,SingaporeMarinaBaySandsMarinaMandarinSingaporeMoonHotelMovenpickHeritageHotelSentosaNaumiHotelNewMajesticHotelNostalgiaHotelNovotelSingaporeClarkeQuayOasiaHotelOrchardHotelOrchardParadeHotelPanPacificOrchardPanPacificSingaporeParamountHotelParcSovereignHotel

ParkAvenueRochesterParkHotelClarkeQuayParkRegisSingaporeParkroyalonBeachRoadParkroyalonKitchenerRoadPeninsula.ExcelsiorHotelPerakHotelQualityHotelMarlowTheQuincyHotelRafflesHotelTheRegentSingaporeRELCInternationalHotelRendezvousGrandHotelSingaporeResortsWorldatSentosa(CrockfordsTower,FestiveHotel,HardRockHotel,HotelMichael)TheRitz-Carlton,MilleniaSingaporeRiverviewHotelRobertsonQuayHotelRoyalPlazaonScottsTheScarletHotelTheSentosaResort&Spa–ABeaufortHotelShangri-LaHotelShangri-La’sRasaSentosaResort,SingaporeSheratonTowersSingaporeSingaporeMarriottHotelSloaneCourtHotelSouth-EastAsiaHotelTheStRegisSingaporeStudioMHotelSwissotelMerchantCourt,SingaporeSwissotelTheStamford,SingaporeTradersHotelValueHotel-ThomsonWSingaporeSentosaCoveWanderlustHotelWangzHotelYorkHotel

NeoGroupPteLtdOne°15MarinaClubOrchidCountryClubPastaFrescaDaSalvatorePteLtdPernodRicardSingaporePteLtdPinedaleTradingPteLtdTheQuaysideGroupPteLtdRepublicofSingaporeYachtClubRepublicPlazaCityClub(S)PteLtdSAHotelManagementPteLtdSedonaHotelsInternationalSerangoonGardensCountryClubSiaHuatPteLtdSIHSPteLtdSimmons(SoutheastAsia)PteLtdSingaporeExhibitionServices

SingaporeFoodIndustries(Pte)LtdSingaporeIslandCountryClubSingaporeMeritusInternationalHotelsPteLtdSingaporeRecreationClubSingaporeSwimmingClubSingaporeTelecommunicationsLimitedSomerville(Singapore)PteLtdStarhubLtdTheTanglinClubTourismManagementInstituteofSingaporeTraneSingaporeUnileverSingaporePteLtdYHS(Singapore)PteLtd

AlbertCourtVillageHotelAmaraSingaporeAmaraSanctuaryResortSentosaAscottRafflesPlaceSingaporeBayHotelSingaporeBayviewHotelSingaporeBeachHotelBencoolenHotelBerjayaHotelBestWesternJayleen1918BroadwayHotelCapellaHotel,SingaporeCarltonHotelChangiVillageHotel–AFarEastHotelConcordeHotelSingaporeConradCentennialSingaporeCopthorneKing'sHotelSingaporeCrownePlazaChangiAirportTheElizabethHotelFairmontSingaporeFortunaHotelFourSeasonsHotelFragranceHotel-RubyFragranceHotel-SapphireTheFullertonHotelTheFullertonBayHotelSingaporeFuramaCityCentreSingaporeFuramaRiverFrontSingaporeTheGalleryHotelGoodwoodParkHotelGrandCopthorneWaterfrontHotelSingaporeGrandHyattSingaporeGrandMercureRoxyHotelGrandParkCityHallGrandParkOrchardHangout@MountEmilyHiltonSingaporeHolidayInnAtriumSingapore

TheAmericanClubSingaporeAuricPacificMarketingPteLtdBatamViewBeachResortCareerStarInternationalPteLtdCofelySoutheastAsiaPteLtdCostaSandsResort(DowntownEast)DocomoIntertouchPteLtdGRIDCommunicationsPteLtdHPLHotels&ResortsInstituteofTechnicalEducation(ITE)InternationalExecutiveEducationCenterPteLtdJack’sPlaceHoldingsPteLtdKaplanHigherEducationKristonFood&BeveragePteLtdNanyangPolytechnic

(as at 31 March 2012)

SHA UpdAte€¦ · SHA Update is the official publication of the Singapore Hotel Association and...

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