Jul – Sep 2015

SHA UpdAteChief Editor : Ms Margaret Heng Writers : Ms Clare Yeo, Ms Li Shaoting & Ms Shrestha Sook YeanPublished by : Singapore Hotel AssociationDesigned and printed by : Colorcom Graphics Pte Ltd

SHA Update is the official publication of the Singapore Hotel Association and copies of SHA Update are not for sale. No part of this publication may be reproduced in any form or by any means without the written permission of the publisher. The views and opinions expressed are those of the authors and do not necessarily reflect those of the publisher.

EDITORIAL TEAM

MICA (P) 021/02/2015

•SiteInspectionwiththeMayorofAucklandandAucklandCouncil

•World’sFirstLife-SizedCoffeeCapsulesRaceCaratRoyalPlazaonScottsSingapore

•SG50atGrandMercureSingaporeRoxy.AJubileeCelebrationWorthitsWeightinGold

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•BCAEndorsedMHotelwithGreenMarkGoldPlus

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•HotelJenTanglin-RenovationUpdate

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•SingaporeRemainsAsia’sTopMeetingandConventionCityfor2014

•NewS$10MillionFundtoBoostVisitorExperience

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•SingaporeGreenHotelAwardCeremony&Seminar2015

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•CompetitionActSeminar 2•33rdFDAWU/NTUC/SHA

ProductivitySeminarcumAwardCeremony

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•33rdSHAInter-HotelBowlingTournament2015

•SHAWelcomesNewGeneralManagers

•YourSay

•SHAWelcomesNewOrdinaryMembers

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Email : secretariat@sha.org.sg Website : www.sha.org.sg17 Cantonment Road, Singapore 089740

SHA NEWS

SHATEC NEWS

HOTEL CIRCUIT

TOURIST TRACKS

•IndustryMentorshipProgramme@SHATEC–HarnessingthePowerofMentorship

•Spotlight

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10•RelocationofSHATEC’SRestaurant

-Recipes

•Accor’sAppearanceGuidelinesProject

•SHATEC’sGotTalent2015

•SHATECExecutiveDevelopmentProgramme(EDP)2015

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On27August2015,28hotelswerepresentedwiththeSingaporeGreenHotelAwardinrecognitionoftheirenvironmentally-friendlypractices.TheawardpresentationceremonywasheldatPARKROYALonPickering.Thisisthehighestnumberofwinners,sincethebiennialawardwasinauguratedin2009.

Hotel nominees, gradedbyapanel comprising representatives fromBCA,NEA,PUB&SHA,werejudgedontheirperformanceinthekeyareasofsolidwasteminimisation,energyconservationandwaterefficiency.

TheGuest-of-HonourfortheeventwasMsGraceFu,Minister,PrimeMinister’sOffice,SecondMinister for the Environment andWater Resources and SecondMinister forForeignAffairs.Inheropeningspeech,MsFuapplaudedthe28hotelsfortheireffortsinenvironmentalsustainabilityandurgedthemtokeepupwiththeirgoodwork.

CongratulationstoalltherecipientsoftheSingaporeGreenHotelAward:

Singapore Green Hotel Award Ceremony & Seminar 2015

Singapore remains Asia’s top meeting and convention city for 2014

• CapribyFraser,ChangiCity/Singapore• CarltonCityHotelSingapore• CrownedPlazaChangiAirport• TheFullertonHotelSingapore• FuramaCityCentre,Singapore• FuramaRiverFront,Singapore• GrandCopthorneWaterfront HotelSingapore• GrandHyattSingapore• GrandParkCityHall• HolidayInnExpressSingapore ClarkeQuay• HolidayInnSingaporeAtrium• HotelJenTanglinSingapore• InterContinentalSingapore• MHotelSingapore

• MandarinOrchardSingapore• MandarinOrientalSingapore• NovotelSingaporeClarkeQuay• PanPacificSingapore• ParkHotelClarkeQuay• PARKROYALonPickering,Singapore• RamadaandDaysHotelsSingapore AtZhongshanPark• RegentSingapore,AFourSeasons Hotel• TheRitz-Carlton,MilleniaSingapore• RoyalPlazaonScotts• Shangri-La’sRasaSentosaResort& Spa,Singapore• SingaporeMarriottTangPlazaHotel• SwissôtelMerchantCourt,Singapore

Organised by SHA and conducted by Rajah and TannSingaporeLLP,theCompetitionActSeminarwasheldon14September2015,4.00pmto6.00pmatRamadaSingaporeatZhongshanPark.

Titled“CompetitionintheHotelIndustry–ActingIndependentlyor Collusively”, the seminar received an overwhelmingrepresentationofmorethan130representativesfrommemberhotels.Thelistofspeakerswereasfollows:

Ms Kala Anandarajah, Head, Competition and Antitrust and Trade

Ms Dominique Lombardi, Partner (Foreign Lawyer), Competition & Antitrust and Trade

Ms Tanya Tang, Principal Economist, Competition & Antitrust and Trade

and Technology, Media & Telecommunications

SHAwould like to thank Ramada Singapore At ZhongshanParkforhostingthisindustryeventandallattendeesfortheiractiveparticipation.

Competition Act Seminar

Held alongside the award ceremonywas amini-exhibitionwhich showcased green solutions for the hospitality industry. Inaddition, a Green Hotel Seminar themed “Environmentally Sustainable Best Practices for the Hotel Industry” was speciallyorganisedfortheparticipantsoftheevent.

Thefollowing4informativepaperswerepresentedattheseminar:

“Water Efficiency Initiatives for the Hotel Industry”By Ms Pei Nan,

Senior Engineer, Water Supply Network, PUB, the National Water Agency

“Importance of Managing Good Air Quality in Hotels”By Mr Ron Tan,

Group Leader (Environmental Hygiene Risk Assessment and Mitigation), National Environment Agency,

Environmental Health Institute

“Sustainability and Creating Shared Value Opportunities with the Hotel Industry”

By Mr Stefan Phang, Director, Sustainability & Corporate Social

Responsibility, Sealed Air Diversey

“The convergence of Internet of Things (IoT) and Smart Hotel Energy Management”

By Mr Daniel Ong, VP Engineering and Operations,

Green Koncepts Pte Ltd

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33rd FDAWU/NTUC/SHA Productivity Seminar cum Award Ceremony

The 33rd FDAWU/NTUC/SHAProductivity Seminar andAwardsPresentationtookplaceon 21 July 2015 at ConcordeHotelSingapore.

The event was graced byMrLimHngKiang,MinisterforTradeandIndustry.

The 6th edition of the‘Productivity Idea’ Award sawShangri-La’s Rasa SentosaResort & Spa, Singaporeemerging as the overallchampion with their simpleyet innovative ideaofreducingbreakfast queue time with theuse of hand puppets to guidecustomerstotheirtable.

Presented for the 2nd time,the ‘Hotel Sector InnovationAward forWorkplaceSafety&Health’ 2015 went to ResortsWorldSentosafortheirproject“RWSWardrobeUHFUniformTrackingSystem”

Thisyear,arecordnumberof67individualswere nominated bytheir respective organisationstoreceivethe‘EmployeeoftheYear’ Award, jointly presentedbyFDAWU,NTUCandSHA.

The award ceremony wasfollowed by an interactivesession by Mr BentleyWilliams, Chief of Wow!Academy titled “Zap!MakingThe Wow! Experience®Effortless”.

The session was wellattended by more than 190representativesfromthehotelindustry.

Thewinnersofthe“EmployeeoftheYear”Awardareasfollows:

1Liu Say Kow

Amara Sanctuary Resort Sentosa

18G Kunendran A/L V

Govindasamy, Goodwood Park Hotel

2Sharon Rose Beatingo

MaulionAmara Singapore

19Ravindran A/L Somasundram,

Grand Copthorne Waterfront Hotel

3Nor Hasan Bin SaidAscott International

Management Pte Ltd20

Yogeswaran A/L Papaya (Yogesh)

Grand Hyatt Singapore

4 Nordin Bin Jaapar, Bay Hotel Singapore 21

Ramadan Bin Mohammed TalibGrand Mercure Singapore Roxy

5 Yong Mei YeeBayview Hotel Singapore 22 Wang Bin

Grand Park City Hall

6Evora Swenee Jean

DisturaCapella Hotel, Singapore

23 Tay Chen WeiGrand Park Orchard

7Gonzales Maria Clarissa

Del MundoCarlton Hotel Singapore

24Geraldine Bautisa

De JoseHard Rock Hotel at

Resorts World Sentos

8Menaga D/O Mohd

ManiamConcorde Hotel

Singapore25 Lee Shi Ting Stephanie

Hilton Singapore

9Li Qifeng Colin

Conrad Centennial Singapore

26Chong Thiam Poh

Holiday Inn Singapore Atrium

10Pek Yu Shien (Melvyn)

Crockfords Tower at Resorts World Sentosa

27Tan Boon Leong

Holiday Inn Singapore Orchard City Centre

11Lim Puay Eng

Crowne Plaza Changi Airport

28 Hassan Bin K K MaideenHotel Grand Pacific

12Annie Loh Lai Ing

Days Hotel Singapore at Zhongshan Park

29Teh Wei Lun

Hotel Jen Tanglin Singapore

13Luo Meng

The Elizabeth Hotel Singapore

30 Ho Lum ChiokHotel Miramar (S) Ltd

14 David Tan Boon Seng, Fairmont Singapore 31 Xu Ling

Hotel Royal Limited

15Ivy Chui Peik Shin

Festive Hotel at Resorts World Sentosa

32 Chua Pheh Khim (Jean) Hotel Royal @ Queens

16Shee Wai Yin Ivy,

Furama City Centre, Singapore

33Harry Hee Kok Hauibis Singapore on

Bencoolen

17Thanarajan A/L

Veramani, Furama RiverFront,

Singapore34 Anna Tan Zheng Fang

M Hotel Singapore

35Lai Bo Cheng

Mandarin Orchard Singapore

52Huang Yang Qin Alan, Regent Singapore, A Four Seasons Hotel

36Hooi Wai Meng

Mandarin Oriental, Singapore

53Dolyn Tan Xue WeiRendezvous Hotel

Singapore

37Cheng Yoot Wen Vivian

Marina Mandarin Singapore

54Maria Bte Abdullah

The Ritz-Carlton, Millenia Singapore

38Chen Jenn Yih Darren,

Movenpick Heritage Hotel Sentosa

55Tan Chun Fai Nicholas

Riverview Hotel Singapore

39 Wang Guo ChunNestle Singapore Pte Ltd 56

Muhamad Syabani Bin Mahad

Royal Plaza on Scotts

40Omayazida Binte Aziz

Novotel Singapore Clarke Quay

57Chua Chit Jean @ Chua

Chip KwangThe Seacare Hotel

41 Mark Sam GilOasia Hotel 58

Hor Choh Chai Johnny Shangri-La Hotel

Singapore

42 Wong Yeu Sing (Lewis)Orchard Hotel Singapore 59

Paul SimonShangri-La's Rasa

Sentosa Resort & Spa Singapore

43 John Alfred Calma UmaliOrchard Parade Hotel 60

Ernee Parizan Bin Ramlee

Sheraton Towers Singapore Hotel

44Ahmad Suffian Bin Ramli

The Pan Pacific Hotel Singapore

61 Low Soon MuiSwissotel the Stamford

45 Theebanraj Muniandy Park Hotel Clarke Quay 62 Steven Leong Sun Kit

Village Hotel Albert Court

46Goh Hwee GuanPARKROYAL on

Beach Road63

Liyana Binte Ahmad Kamal

Village Hotel Bugis

47Mohamed Hadi Bin

Mohamed Sa'ad PARKROYAL on

Pickering64 Jyzryl Escanilla Barroa

Village Hotel Changi

48 Steven Yong Yan Mun Peninsula.Excelsior Hotel 65 Trezor Yew Leong Chee

Village Hotel Katong

49 Zhang Jin HuaQuality Hotel Marlow 66

Liong Keng Seng (Francis)

The Westin Singapore

50 Tonny Lee Suan LipThe Quincy Hotel 67

Thilagavathy d/o Sevapragasam U,York Hotel Pte Ltd

51Ashlyn Lin Pei-Ting

Ramada Singapore at Zhongshan Park

SHA NEWS

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33rd SHA Inter-Hotel Bowling Tournament 2015

CongratulationstoMarinaBaySandsPteLtdforclinchingthechampiontitleatthe33rdSHAInter-BowlingTournament2015!

TheSHA Inter-Hotel Bowling Tournament 2015 commencedon21July2015.Thisyear’stournamentreceivedparticipationfrom39hotelswitharecordnumberof68teams.

Thetop34teamsfromthePreliminaryRoundadvancedtothefinalstagetocompetefortheSHAChallengeTrophy,whiletheother34teamsrivalledfortheSHAChallengeShield.

Thetournamentendedonahighnoteonthe18August2015with the Masters’ Event. 60 male and 18 female bowlerstook to the lanes at the Superbowl SAFRA Mount Faber.MrChowKengHai, VicePresident -Rooms,ResortsWorldSentosa,MsMargaretHeng,ExecutiveDirector,SHAandMrVincentAng,Chairman,SHAInter-BowlingTournament2015OrganisingCommitteepresentedtheprizestothewinnersofthetournament.

Theresultsofthetournamentwereasfollows:WinnersalsotookhomecashprizessponsoredbySHA,prizesfromtheSuperbowlSAFRAMountFaberaswellasdining/accommodation vouchers generously sponsored by thefollowingSHAmemberhotels:

1 Capella Singapore

2 Conrad Centennial Singapore3 Crowne Plaza Changi Airport4 Grand Park City Hall5 Grand Park Orchard6 Hilton Singapore7 Holiday Inn Singapore Atrium 8 Holiday Inn Singapore Orchard City Centre9 InterContinental Singapore

10 Mandarin Orchard Singapore11 Mövenpick Heritage Hotel Sentosa12 Orchard Hotel Singapore13 Park Hotel Alexandra14 Park Hotel Clarke Quay15 PARKROYAL on Pickering Singapore16 Ramada and Days Hotels Singapore at Zhongshan Park17 RC Hotels (Pte) Ltd18 Rendezvous Hotel Singapore19 Resorts World Sentosa Singapore20 The Ritz-Carlton, Millenia Singapore21 Riverview Hotel Singapore22 Royal Plaza on Scotts23 The Seacare Hotel24 Shangri-La Hotel, Singapore25 Shangri-La's Rasa Sentosa Resort & Spa, Singapore26 Sheraton Towers Singapore27 Swissôtel Merchant Court Singapore28 Village Hotel Albert Court29 W Singapore - Sentosa Cove30 The Westin Singapore

Champion: MarinaBaySandsPteLtd(Team1)

1st Runner-Up Team:MarinaBaySandsPteLtd(Team2)

2nd Runner-Up Team:Shangri-LaHotel,Singapore(Team1)

SHA Challenge Trophy

Champion: ResortsWorldSentosa(Team3)

1st Runner-Up Team:MarinaBaySandsPteLtd(Team2)

2nd Runner-Up Team: ResortsWorldSentosa(Team4)

SHA Challenge Shield

Champion: ResortsWorldSentosa(Team1)

1st Runner-Up Team:MarinaBaySandsPteLtd(Team1)

2nd Runner-Up Team: MarinaBaySandsPteLtd(Team3)

Team High Game

Champion: CalvinTan,ResortsWorldSentosa

Men’s Open Masters

Champion: PohLiongYan,GrandCopthorneWaterfrontHotel

Men’s Graded Masters

Champion: TracyOoi,Shangri-LaHotel,Singapore

Ladies’ Masters

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SHA Welcomes New General Managers

AmaraSanctuaryResortSentosaisdelightedtoannouncetheappointmentofMr.ClarenceLimastheResort’snewGeneralManager.Mr.LimcomestoAmaraSanctuarywithawealthofexperienceincustomerserviceandmanagingairportstationsforSingaporeAirlines,withhismostrecentroleinhandlingtheplanningcoordinationofthecarrier’srequirementsinChangiAirport’sfutureTerminal5project.HeisproudtohaveledhisteaminTokyoforhandlingthemassiveservicedisruptionsamidstTokyo’sworst snowstorm in50 years,whichhelpedNaritaAirportwin theTransforming Customer Service CEO Award.

ArmedwithalmosttwodecadesofAirportManagementandSales&MarketingManagementinleadingcitiessuchasNewYork,Tokyo,BrusselsaswellasothermajorAsiancitiessuchasManila,Bangkok,Osaka,VietnamandMelbourne,Mr.LimhasastrongglobalperspectivetoleadhisteamtodevelopinvigoratingservicesandproductstocreateanindividualexperienceexudingwarmAsianhospitalityfortheresortguests.

Mr.AlexLohistheGeneralManagerofklapsons,TheBoutiqueHotelSingapore.Beforetakingonthisrole,hewastheProjectManagerresponsibleforlaunchingklapsonsTheRiverResidencesBangkok,andwaslaterappointedasManagingDirectorofthesameproperty.

Prior tohisappointmentatklapsons,Mr.LohwasHeadofStudentLeadershipatTemasekJuniorCollege,Singaporeandhadahandinseveralboutique lifestylebusinesses. InhisfirstyearasGM,Mr.Lohhasalreadyaccomplishedmuchforthebrand.Mr.Lohoverseesalloperationsofthehotelandleadsateamof40withhisfocusonensuringthatklapsonsisknownforitswinningteam,andinprovidingauniquehotelexperiencethatguestsloveandwillreturnto.

ApassionateAustralianhotelier,Mr.SyphershasworkedatseveralreputablehotelsinAustraliaandNew Zealand, including Pullman Cairns International, Citigate Central Sydney, Sebel Parramatta,CarltonCrestHotelSydneyandCentraAucklandHotel.HebringstohisfirstroleinAsiaanimpressiveresumewithover25yearsofexperiencespanninggeneralmanagement,food&beverage,salesaswellasconferencesandevents.

Priortohisappointment,Mr.SyphersspentmorethanthreeyearsasGeneralManagerofPARKROYALMelbourneAirport,wherehewasinstrumentalinstrengtheningthe276-roomproperty’spositioningasoneoftheleadingairporthotelsintheregion.

Notably,PARKROYALMelbourneAirportwasnamedattheprestigiousWorldAirportAwardsfortwoconsecutiveyears(2012-2013).Drawingonhisextensiveoperationsknowledgeandskills,Mr.SyphersalsodrovethestrategicformulationandimplementationofkeyculinaryandMICEinitiativestorebrandthehotel’sdiningexperienceandprofileitasapremiummeetingsdestinationinMelbourne.

Mr. Clarence LimGeneral Manager

Amara Sanctuary Resort Sentosa

Mr. Alex LohGeneral Manager

Klapsons, The Boutique Hotel

Mr. Craig SyphersGeneral Manager

Pan Pacific Orchard

Ms.AngelineTanhasbeenappointedGeneralManagerofParkHotelAlexandra,whichismanagedbytheaward-winningParkHotelGroup.Aseasonedhotelierwithover25yearsofhospitalityexperience,Ms.AngelineTanhelmsthepre-openingteamandisresponsibleforthelaunchandoperationsofthe442-roomnature-inspiredhotel.

Priortothisappointment,Ms.AngelineTanwasGeneralManageratParkHotelClarkeQuay.AtParkHotelClarkeQuay,shehasbeeninstrumentalindevelopingbusinessandoperationalexcellence,whichsawthehotelconsistentlyachievingoutstandingperformanceabovemarketandindustryaverage,andclinchedawardsincludingAsia’sLeadingLifestyleHotelandSingapore’sLeadingCityHotelbyWorldTravelAwards.

Ms. Angeline TanGeneral Manager

Park Hotel Alexandra

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StayWellHospitalityGroup ispleased toannounce theappointmentofMr.JackChuaasGeneralManagerofParkRegisSingapore.

Mr.Chua isaseasonedprofessionalwith30years’hospitalityexperience,possessingawealthofexperience inSales andMarketing,OperationsandF&Bunder hisbelt.Prior to his appointment,Mr.Chuawas theExecutiveAssistantManageratGrandCorpthorneWaterfrontHotelSingapore,andhadpreviouslyheldpositionssuchasEAM–Sales&Marketing,DirectorofSalesandDirectorof Sales &Marketing at various international hotel chains fromM Hotel, Royal Plaza on Scotts,GoodwoodPark,Shangri-La’sRasaSentosaResort toHyattRegency,withhis longest stint of 8yearsatSwissotelMerchantCourt,Singapore.

AsGeneralManagerofParkRegisSingapore,Mr.ChuawillberesponsibleforthestrategicgrowthandpositioningofParkRegisSingaporeasoneoftheleadingupscalehotelsinSingapore,strengtheningthehotel’spresencewithintheClarkeQuayvicinityandmaintainingahighlevelofguestsatisfaction.

During his free time, Mr. Chua loves cooking for his family and friends, appreciating wine andtravellingaroundtheworldtoexperiencedifferentcultures.Mr.ChuaholdsaHigherDiplomainHotelManagementfromSHATECandishappilymarriedwiththreechildren.

RegentSingapore,AFourSeasonsHotel,ispleasedtowelcomeitsnewGeneralManager,Mr.PeterC.Draminsky.Havingtravelledover2,000milesfromFourSeasonsHotelHangzhouatWestLakewherehehadspentthelasttwoyears,Mr.DraminskyarrivesintheCityinaGardenwithmorethantwodecadesofexperienceandaferventlyinfectiousenthusiasm.

BornandraisedinDenmark,Mr.Draminsky,ishowever,notnewtoAsia.HisfirstforayintohospitalitywasinHongKong,asaCorporateTraineeandthereafterhetookonvariousFoodandBeveragerolesaroundtheworld.In2005,Mr.DraminskyreturnedtoHongKongandjoinedFourSeasonsHotelsandResortsastheDirectorofFoodandBeverageatFourSeasonsHotelHongKong;openingthepropertybeforebeingpromotedtoHotelManagerin2008.

Nowa21-yearveteran,Mr.Draminskyiswherehewantstobe,wherehisownpassionanddedicationlies.Outofthehotel,Mr.Draminskyisalsoacompetitivesportsmanwhoenjoysrunning,hikingandswimming.

TheSt.RegisSingaporewelcomedMr.KlausChristandlasitsnewGeneralManageron17thAugust2015.Withovertwentyfiveyearsofexperienceasahotelier,tenofwhichasGeneralManager,Mr.ChristandljoinstheBestAddressinSingaporefromHotelImperial,Vienna,ALuxuryCollectionHotel,whichheheadedforthepastfouryears.

Asaleader,Mr.Christandlhasledhisteamstogarnerseveralawards.Oneofthembeing“ThemostoutstandingSheratonproperty inEAME” in2007withSheratonMiramarResortElGouna,Egypt.Additionally,Mr.Christandlalsospearheadedtherevitalizationandsuccessful repositioningof theiconic142-year-oldHotelImperialduringhistenuretherefrom2011to2015.

In his new role at TheSt. Regis Singapore,Mr.Christandl is committed to steering the propertyto consolidate its position as TheBest Address in the city, fostering a culture of excellence andprideamongstallitsassociatesandconsistentlydeliveringmemorablebespokeexperiencesforallitsguests.

Inhisleisuretime,Mr.Christandlenjoysmountainclimbing,cyclingandmostofall,spendingtimewithhisfamily.

Mr. Jack ChuaGeneral Manager

Park Regis Singapore

Mr. Peter C. DraminskyGeneral Manager

The Regent Singapore

Mr. Klaus ChristandlGeneral Manager

The St. Regis Singapore

Your Say

Dear Readers,

“Your Say” is taking a short holiday and will return in the next issue of SHA Update (Oct-Dec 2015).

Do keep a lookout for the views of our hotel General Managers in the next issue!

Yours sincerely,

The Editorial Team

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Genting Hotel Jurongis also well-equippedwith MICE facilities,including the versatileandfunctionalGentingBallroom that can bepartitioned into threesections for greaterflexibility.Fivemeetingr o oms a l s o o f f e rnatural daylight andflexiblelayoutstoaccommodatevariousneeds.Foradifferentexperience,thehotel’sSkyLoungelocatedattheroof-topwithanadjoininglawnisperfectforintimatereceptionsandparties.ClientswillenjoythelushgreeneryandtranquilenvironmentoftheJurongLakeDistrict,insidethe“hotelinagarden”.

Adding to the repertoire of six on-site accommodationoptions,ResortsWorldSentosa (RWS) hasopenedGentingHotel Jurong inApril 2015. As the firstmajor hotel to openin the Jurong Lake District, the 557-room Genting HotelJurong heralds exciting new developments in the westernpart of Singapore. Genting Hotel Jurong features sleekarchitecture,withclean-linefurnishingslivenedupbyvibrantdashesofcolour.Guestscanalsoenjoy facilities likeaself-service laundromat, a gym, and a swimming pool. GentingHotel Jurong is well-connected by expressways and publictransport, and hotel guests can ride the complimentary 24-hourshuttlebusthatrunscontinuallybetweenGentingHotelJurongandRWS.

Tocomplement the lush tropical lakesideenvironmentcloseto the Jurong Lake,GentingHotel Jurong features a “hotelin a garden” setting with lush greenery and landscape thatincludesaroof-topgardenaswellasanaccessibleskyterraceforgueststoenjoyexpansiveviewsoftheJurongLakeDistrict.

Genting Hotel Jurong

SHA Welcomes New Ordinary Members

Step into a tropical gardensurrounded by verdantgreenery and embrace thetranquillity of nature at ParkHotelAlexandra.Standingona stylish podium, the sleekglass-clad hotel boasts 442elegant guestrooms andsuitescompletewithanarrayofmodernamenities.Facilitiesinclude a 25-metre infinitypool and fully-equippedgymnasium over lookingcascadingwaterandtropicalgreens.

Park Hotel Alexandra

HotelVagabondisSingapore’sfirstexperience-drivenluxuryboutiquehotelwithaSalonareadesignedtoimmerseguestsinthetheatreofart,food,drinkandconversation.ItisalsothefirstandonlyhotelinAsiatofeatureinteriorsbythecelebratedFrenchdesignerJacquesGarcia.

TheheartandsoulofHotelVagabondistheVagabondSalon–amoderninterpretationofaParisiansalon-whereguestswillhavetheopportunity tominglewith residentartistsovera beautifully crafted cocktail, dine amongst a performance,watchanindependentfilm,orlistentoajazzquartet.

HotelVagabondistheonlyhotelofitskindinSingaporetoofferarotationalArtistinResidenceprogramme.Withanemphasisonwriting,photographyandperformanceartofallkinds,artistswillbeinvitedtoapplyforresidencesofuptothreemonths.

Hotel Vagabond

TheHotel’sthreeconceptfoodandbeverageoutletsappealtointernationaltravellersandlocalsalike:Roast-to-perfectionpremiummeatscomplementedbyasumptuousspreadatTheCarvery,thedistinctaromasofbaristacoffeeandartisanteaatTheCoffeeBelt,andsunsetwatchingatthealfrescopoolbarAqua Lunawhile enjoying refreshing cocktails anddeliciousbarfood.

Located in a central urban area, Park Hotel Alexandra isnearbusinesshubssuchasMapletreeBusinessDistrictandAlexandraDistripark,andisashort10-minutedrivefrommajorshoppingand leisuredestinationssuchasVivoCity,OrchardRoadandSentosa,makingitanidealchoiceforbusinessorleisuretravellers.

Hotel Vagabond is aspaceforart–bothforpleasureandfunction.Every piece has beenpersonally sourcedandcommissionedbySatinderGarcha.

Last but not least,the hotel is alsoconveniently situatedforbothbusinessandleisuretravellers,betweenSingapore’stwomost historic districts, Little India and KampongGlam,andonlyfiveminutesfromtheheartoftheCentralBusinessDistrict,RafflesPlace,MarinaBayandChinatown.

SHA NEWS

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Industry Mentorship Programme @ SHATEC – Harnessing the Power of Mentorship

On31July2015,theSingaporeMarriottTangPlazaHotelborewitnesstothelaunchoftheIndustryMentorshipProgramme@SHATEC,yetanotherdefiningmomentinthelonghistoryofSHATEC,thetrainingarmoftheSingaporeHotelAssociationandSingapore’spioneeringhospitalitytraininginstitution.

TheIndustryMentorshipProgramme@SHATECservestoaddvaluetotheeducationofhospitalitystudentsinSingaporeandenablethemtobeadequatelyequippedwithsoundadvicetohelpthemintheirlearning.Thisinnovativeinitiativeisthefirstofitskindtobelaunchedinanindustryschoolandseekstopairexperiencedandaccomplishedprofessionalsfromthetourismand hospitality industry asmentors to SHATEC students inordertoprovidethemwithguidanceintheirfledglingcareers.

Withthesupportofleadersfromtheindustry,itishopedthatthelaunchofthisprogrammewillinfluencethenextgenerationofleadersinthehospitalityindustry.InthewordsofMsWeeWei Ling, Chairman of the SHATEC Mentorship AdvisoryCouncil,“asexperiencedhoteliers,wecanmakeadifference”.

Currently, 23 mentees from the three faculties at SHATEC- Hospitality and Business Studies, Food and BeverageStudiesandCulinaryandPastryStudies-areenrolledinthisprogramme.Theyhaveallbeenconnectedwithmentorswhopossess the background and expertise that commensuratewith the mentees’ interests and career goals. Through theprogramme,thementeesaregivenopportunitiestoenhancetheir employability skills, increase their industry awarenessandgain firsthand insights into theworkingsofSingapore’shospitalityindustry.

Thementees also have their obligations clearly spelt out tothem upon joining the Industry Mentorship Programme @SHATEC.Therearetimelinesfordutieswhichmenteesneedtoadheretoduringthisone-yearprogramme.Thisgivesbothparties the confidence that the entire experience will be arewardingone.

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Mentor Olivier Lenoir has Begun Opening Doors for Mentee

HavingworkedhiswaythroughtherankstobecometheHotelManager at Grand Hyatt Singapore, Swiss-born Mr. OlivierLenoir, a mentor in the Industry Mentorship Programme @SHATEC, isafirmbeliever thata littleelbowgreasegoesalongway.

Mr. Lenoir believes that mentoring “adds the professionalaspect of [working] life into the academic part of life” forstudentsinSingaporewhereapprenticeshipprogrammesareathingofthepast.Besidesforgingvaluableconnections,healsofeltthattheIndustryMentorshipProgramme@SHATECisagreattooltoinspireGenerationYstudentstoseehospitalityasacareerandnotjustanotherjob.

Mr.Lenoirbelievesthattheprogrammewillpreparementeesbyproviding themwitha “strongbase thatwillallow [them]togrow[their]careersandtobesuccessfulinthehospitalityindustry.” The programme also provides mentees with amorerealisticexpectationoftheindustry;thisinturnwillalsoimprovetheirchancesofdoingwell.

Chef Toni Robertson – Grooming the Next Generation

The biggest change that Mandarin Oriental Singapore’sExecutive Chef Toni Robertson has noticed in Singapore’shotel culinary scene since she last worked here in the late1990s is the presence ofmore local talent in toppositions.Therefore, “Supporting the next generation” to achieve thisprogress isvery important toChefToniand isakey reasonwhyshe felt “honouredandprivileged”whenasked tobeamentorintheIndustryMentorshipProgramme@SHATEC.

OnechallengethatChefTonifeelsisinevitabletonewcomersoftheculinaryindustryisthesheerlevelofcompetitiontheyface.Withthepopularityofcelebritychefsanda“glorifying”image of what it means to be a chef, she feels that morepeople are coming into the industry with high hopes andunrealisticdreams.ThisiswhereaninitiativeliketheIndustryMentorshipProgramme@SHATECisimportantinastudent’sdevelopmentofbecomingahospitalityprofessional.

Amentorcanprovideguidancetoamentee,butitisimportantthat mentees have ambitions that they want to fulfil forthemselves.“Wecannurturethem,coachthem[buttheyneedtotellme]‘ThisiswhatIwanttoknow...Iwanttoknowaboutthis’,”saysChefToni.

Itispreciselythissingle-mindednessthatimpressedChefToniabouthermenteeSyahirOsman.“He’sago-getter,”shesaysaboutSyahir.“WhenImethim,healreadylookedlikehehadagoal,hehadastructure.Icanseethathewillgofar.”

SyahirOsmanaspirestobeaChefdeCuisineandseesChefToniastheperfectmentortohelphimachievethataspiration.Syahir shares that he firmly believes that Chef Toni cangivehimabetter insightof the industryandwhathiscareerprogressioncanbelike.

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SpotlightIn this issue, Mr. Norman Cross, Executive Assistant Manager – Food and Beverage at Ramada and Days Hotels, Singapore At Zhongshan Park was invited to share with us his journey to success.

1) What is your most memorable experience whilst as a student at SHATEC?

I do not have a singular fondest memory; rather the entiredurationthatIwasatSHATEChasbeenarewardingjourney–fromthetimeIspentoncampusinMt.Sophiatothetransitionto the Bukit Batok campus. The friendship cultivated withfellowstudentsandthementorshipreceivedfrommylecturersweretrulyfulfillingforme.

2) Share with us your success story and how SHATEC has played a part in your career development through the years.

My success story comes from the simple fundamentals ofworkinghardandlistening. IbelieveinbeingentrepreneurialandlearningasmuchasIcanintheshortestpossibletime.Iamcuriousandintuitivebynature;inmyopinionknowledgeis the key to everything.How you decipher knowledge anduseittoyouradvantageisyetanotherimportantcomponentaltogether.

Inmycareer todate, I havehad thepleasureofworking inbusiness hotels, private restaurant groups and city clubs.

3) What is your advice to current SHATEC students on how to be successful in the hospitality industry?

Do not be afraid to ask for help or assistance from eitheryourfellowcolleaguesorsuperiors.NomanisanislandandIbelieveinteamworkandthesharingofideastogeteveryoneinvolved,motivatedandworking toachieve thesamegoals.Be inquisitive and ask questions. Keep abreast of markettrends especially in this digital agewhere thingsmove at amuchfasterpacethanbefore.Itisokaytosteeroffthebeatentrackaslongasyouseeitbeingsuitabletoyourcareerneeds.There is nowrong experience, but it is how you utilize thatknowledgegainedtoyourbenefitinyourcareer.

These experiences gave me distinct viewpoints on howeach business unit serves the same purpose, but functionsdifferentlyinthewaybusinessisconducted.  

SHATEChasopenedthedoorsformewithitsstrongnetworkinallfacetofthehospitalityindustry.Theschoolhasalsotaughtmehowtobeagreatteamplayer,workontighttimelinesandmostofallhaveconfidencetodriveforsuccess.

Mr. Norman Cross, Executive Assistant Manager, Food and Beverage at Ramada and Days Hotels, Singapore At Zhongshan Park

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SHATEC’s Got Talent 2015

SHATEC’sGotTalent2015concludedon20July2015inanamazing evening of beautifulmusic, applause and laughter.Guest performer, Zulyqah, winner of SHATEC’s Got Talent2014, once again impressed the audience with her greatvocals.Thechampion,SamonteIvan-JonathanAlameda,fromHCA-01-15A,wowedtheaudiencewithhisguitarandsingingperformance.Hewalkedawaywithover$600worthofprizesincludingshoppingvouchersanddiningprivilegessponsoredbyGrandHyattSingapore.

Accor’s Appearance Guidelines Project

SHATECwasinvitedforthefirsttime,toparticipateinAccor’sAppearanceGuidelinesProjectwhichwasheldfromJanuaryto mid-June 2015. The Appearance Guidelines are used atevery hotel to brief employees on their dress code, facialgrooming,hairstylesandmake-up.4studentsfromDHM-01-14A,DaphneTanDenosta,LevinaChan,MelvinAyeKyawZinandPopTaifayongchit,gladlytookupthechallengeofmakingrecommendations to theexistingguidelines.Theypresentedtheirsuggestionsandalsosubmittedatrainingplan,bothofwhichtheirproposalswerewell-receivedbyAccor.Attheendof the programme each student also received a testimonialfromAccorfortheirefforts.

SHATEC Executive Development Programme (EDP) 2015

SHATEC, together with School of Hotel and TourismManagement (SHTM), Hong Kong Polytechnic University,organisedaseriesof4stand-alonemodulesunderthebannerofExecutiveDevelopmentProgramme(EDP)2015.EDP2015,supportedbytheSingaporeDevelopmentAgency(WDA)waswell-subscribedwithatotalof69participants.

AtotaloffourmoduleswereheldfromJulytoSeptemberwith2-daydurationforeachmodule.

The4modulesheldfromJulytoSeptember2015wereasfollows:

• Innovations and Leadership in the Hospitality Industry Heldfrom23to24July2015

• Branding and Distribution Strategies Heldfrom13to14August2015

• Meeting and Event Management Heldfrom8to9September2015

• Social Media in Hospitality Heldfrom14to15September2015

Relocation of SHATEC’S Restaurant-Recipes SHATEC’s training restaurant ceased its operations on18September 2015after a runof 17 years at TheTreasuryBuilding.Anewtrainingrestaurant,“TheSapling”,meaningfullynamed to highlight how its studentswill grow and blossom

underthenurturingenvironmentofSHATECopeneditsdoorstothepublicon2November2015.TheSaplingislocatedattheSGEnablepremises.

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Site inspection with the Mayor of Auckland and Auckland Council

SwissôtelMerchantCourt,SingaporeplayedhosttoagroupofVIPson4September2015forasiteinspection.TheMayorofAuckland,Mr.LenBrownandAucklandCouncil,alongwithNationalEnvironmentAgency(NEA)visitedthehoteltolearnmoreontheEcoDigesterMachine.

Daily recycling of food waste is done through the EcoDigester Machine, which decomposes segregated foodwaste;recycledwateristhenproducedfornon-consumptionpurposessuchaswateringofplantsinthehotel.Thissystemhasbeen installedsinceDecember2014and ispartof thehotel’ssustainabilityefforts.

Mayor Brown also shared that as Auckland is looking tobanfoodwastefromgoingintolandfills,theCouncil isthusexploringdifferentprocessesthatwillassistinachievingthisgoal.

World’s First Life-Sized Coffee Capsules Race Car at Royal Plaza on Scotts Singapore

Singapore,21August2015–RoyalPlaza on Scotts Singapore (RP)celebrated Singapore’s eighthnight motor racing season withthe display of a life-sized coffeecapsules race car, the first to becreated in the world. The culinaryteam has created other life-sizedrace cars with seashells, pasta,chocolate, bread andmacarons inpreviousyears.

Tying in with the hotel’s greeninitiatives, this year’s life-sizedrace car featured recycled coffeecapsules,collectedfromthehotel’s511 guestrooms and 11 meetingrooms which provide guests withcomplimentary gourmet coffeefrom Nespresso machines. Theenthralling masterpiece plays upthe vibrant colour palettes, usingcoffee capsules of nine differentGrandCruvarieties.KeepingtothethemeofKopiGP,recycledcoffeegroundsareusedonthewheelstocreateacontrastintexturesonthecar and give guests awhiff of thedelightfularomaofcoffee.

Measuring 4.4 metres long, 1.9metreswideand1.3metrestall,thestructuretookadedicatedteamof

8chefsandculinarystaff1108hourstocomplete.TheteamwasledbyRP’stalentedExecutiveChef,DarrenOng.

Thehotelalsoaimstogivebacktothecommunitybyraisingfundsforthelessprivileged.ACommunityChestdonationboxhasbeenplacedwiththedisplay.ThehotelhopestoraisemorethanS$3,000fromtheinitiativeandthetotalamountoffundsraisedwillbematcheddollar-for-dollarbythegovernmentundertheCare&SharemovementledbyCommunityChest.

 Guestswerealso invited to join in the funby takingpart in thehotel’s socialmediacontesttoguessthetotalnumberofcoffeecapsulesusedforthelife-sizedracecar.Theclosestguesswinsa2D1NweekendstayinRP’sExecutiveSuitewithClubbenefitsanddinnerfortwoataward-winningbuffetrestaurant,Carousel.

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BCA Endorsed M Hotel with Green Mark Gold Plus

SinceMarch2015,MHotelSingaporehasbeenundergoingthroughinphasesa4milliondollarsfaceliftoftheirexternalbuildingfaçadeandarenovationof300guestrooms,targetedtobecompletedbyfirstquarterof2016.

MHotelSingaporehasalsosteppedupfromBCAGoldAwardin2014totheGoldPlusAwardthisyear.Itisarecognitionbythe Building & Construction Authority (BCA) for the hotel’snumerousgreenefforts.

Amongitskeyfeaturesincludechoiceoferminewhitecolourexternalwallsthatkeepsthebuildingcoolandreducesenergyconsumption; every room is fitted with energy-saving LEDlighting approved by Singapore Environment Council; taps

SG50 at Grand Mercure Singapore Roxy. A Jubilee Celebration Worth its Weight in Gold

It was a month of joyous celebration to commemorateSingapore’sGoldenJubilee.Thelobbywasdeckedoutwithmemorabiliaofdaysgoneby.Fromtheretrobarberchairtothestillfunctioninggramophone,thevintageembellishmentsattracted compliments from local and international guestsalike.

ThroughoutAugust,guestsvisiting restaurantsat theGrandMercureSingaporeRoxywerealsotreatedtoanunforgettablefeast, consisting of Singapore’s rich diversity of a culinarytreasures.

AspartofthecontributiontoSG50,afundraisingeventwasorganized.Forjust50cents,guestsreceived“scratchandwin”cards that entitled them to win complimentary coffee, wineandevena2D1NstayattheGrandMercureSingaporeRoxy.WhiletheeventraisedS$25,000,thehotel’sparentcompany– Roxy Pacific Holdings Limited contributed an equal sum.Finally,achequetotalling$50,000waspresentedtoDrChuaEeChekofWeCare@MarineParade,adeservingprogrammethataidsvulnerableresidentswithoutreachprogrammes.

ThechequewaspresentedbyExecutiveChairmanandChiefExecutive Officer of Roxy Pacific Holdings Limited, Mr TeoHongLim,on17August2015attheMarineParadeNationalDay Dinner 2015. Emeritus SeniorMinister GohChok Tongalsogracedtheoccasionwithhispresence.

andshowerarecertifiedbyPUBfortheirwatersavingfunction;greenlabelcertifiedcorridorcarpetstoreducedamagetotheenvironment.

MHotelSingaporeisalsoalongtermsupporteroftheannualEarthHoureventandrecipientoftheSingaporeGreenHotel2015awardedbytheSingaporeHotelAssociation.

Last but not least, the hotel has also voluntarily madeimprovementtohelpuserswithaccessibilitydifficulties.Nowguests with disabilities are able to access andmove freelywithin the hotel as the building has also been certified asbarrierfreebyBCA.

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Hotel Jen Tanglin Singapore – Renovation Update

HotelJenTanglinSingapore,formallyknownasTradersHotel,Singapore was rebranded in September 2014. Followingwhich, in December 2014, the entire property went throughan extensive renovation for a total makeover of 565 guestroomsandsuites,ClubLounge, lobbyandanall daydiningrestaurant.TheentirerefurbishmentisscheduledtocompleteinNovember2015.

The new Hotel Jen Tanglin Singapore integrates keyelementsandvaluesoftheJenbrandwithbright,stylishand

contemporary guest rooms and suites are designed withthenew ‘Jeneration’of independentlymindedbusinessandleisuretravellers’needsinmind.

Thehotelaimstofeatureyoungandupcomingtalents, fromartists toartisanproducts,andofferaplatformwhere theseyoung local talents can showcase their products fromF&B,to fashionandartandgainexposure toawide internationalaudience. Simultaneously, this will give travellers uniqueSingaporeinsight,experiencesandstoriestobringhome.

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Singapore Remains Asia’s Top Meeting and Convention City for 2014

Singapore, 9 Sep 2015 – Singapore is once again Asia’stopmeeting and convention city, according to theUnion ofInternational Associations (UIA) and International Congressand Convention Association’s (ICCA) 2014 global rankingsreleasedearlierthisyear.

ThecitystatealsoretaineditsspotastheUIA’stopinternationalmeetingcityfortheeighthyearrunning,andatthetopofAsiaPacificcitiesinICCA’srankingsforthe13thconsecutiveyear.

Singapore’s Recent Event Bid Wins

Bothrankingsservedtoemphasisethateventownerscontinueto regard Singapore as a top MICE (Meetings, Incentives,ConventionsandExhibitions)destination.Furthertestamenttothecitystate’sattractivenessisthemagnitudeandprestigeofeventsrecentlywon.

Thesewins include the InternationalCouncilofNurses (ICN)Conference, which comes to Singapore in 2019, and theInternationalUnion forPhysical andEngineeringSciences inMedicine(IUPESM)WorldCongressforMedicalPhysicsandBiomedicalEngineeringtwoyearslaterin2021.

Pinnacleeventsintheirrespectivefields,theICNconferenceandIUPESMWorldCongressaregracedbyindustrythoughtleadersandtopexecutives.Openinteractionamongattendeesfrom different levels, areas of expertise and cultures helpspromote knowledge-sharing, and improve the quality ofinformationexchange.

Strong line-up of 2015 events

In 2015, there are also similarly-high profile events makingtheir debuts either in Asia or Singapore.  Examples are theWorld Liquefied Petroleum Gas (LPG) Forum, Sibos 2015,

the European Society for Medical Oncology (ESMO) AsiaCongress, and the recently concluded West Point All-AcademiesAsiaSummit.

The World LPG Forum enters Singapore for the first timein September. The Forum is theworld’s largest LPG event,attracting over 1,000 senior industry leaders from acrosstheLPGsupply chain usually. There, the keypolicymakersoftheindustrywilldiscussgrowthpotentialandexplorenewopportunitieswhileforgingnewbusinessrelationships.

MICE 2020

Asidefromthestrongpipelineofevents inSingapore,akeyinitiative helping to drive the MICE industry forward is theMICE2020mid-termroadmap,whichisapartofSingapore’sapproachtoQualityTourism.

Thebrainchildofayear-longconsultationandideationwiththeMICEindustry,MICE2020iscentredaroundthreecoreideastohelpgiveSingapore theedge in anever-changinggloballandscape–offeringSingaporeasadestinationwithauthenticlocal offerings and unique, experiential events; turningSingaporeintoaconnectedcitywiththedigitalcapabilitiestoallowbusinessvisitorstodowhattheyneedtodoseamlessly;and positioning Singapore as Asia’s MICE resource capitalthatishometoskilledtalentandknowledge.

SaidMsLachmandas,“Thesepillarswillinjectfreshimpetusintothe industryandhelpSingaporegrowintoadestinationthatgoesbeyondefficiencyandsafety, toone thatdeliversinnovative content and enriching experiences that connectwiththevisitor.ThiswillhopefullyhelpkeepuscompetitiveinAsiaintheyearstocome.”

New S$10 Million Fund to Boost Visitor Experience

Singapore, 18 August 2015–TheSingaporeTourismBoard(STB)has launchedanewS$10millionExperienceStep-UpFund(ESF)underitsTourismProductDevelopmentScheme.

The fund aims to encourage businesses to develop newtourismexperiencesthatwillenhanceoverallvisitorexperienceandsatisfactioninSingapore.InconjunctionwiththelaunchofthenewFund,theBoardisalsocallingforproposalsfortourdevelopmentandtechnologyinitiatives.

“Increasingly, travellers are seeking varied and engagingexperiences that allow them to gain a deeper appreciation

andunderstandingofourstoriesandheritage.They’renotjustgoingforrun-of-the-millcitytoursbutuniqueoneslikeback-of-house visits, precinct or interest-based tours,” said MsChooHueiMiin,DirectorofVisitorExperienceandCapabilityDevelopment,STB.“ThroughtheESF,which isunderpinnedby STB’s Quality Tourism strategy, we aim to spur tourismbusinessestocreateanddelivermoreandbetterexperientialofferings that add to Singapore’s overall destinationattractiveness. Tourism businesses are also encouraged toadoptinnovativetechnologysolutionstouptheirgame.”

TOURIST TRACKS

15

(as at 30 Sep 2013)

tHe SHA ASSOCIAte MeMBeRS

tHe SHA HOteL MeMBeRS

(as at 30 Sept 2015)

Hotel81(DICKSON)Hotel81(GEYLANG)Hotel81(STAR)HotelChancellor@OrchardHotelClover33JalanSultanHotelFortCanningSingaporeHotelGrandCentralHotelGrandPacificHotelKaiHotelJenOrchardgatewaySingaporeHotelJenTanglinSingaporeHotelMiramar(S)LtdHotelRe!@Pearl’sHillHotelRoyalHotelRoyal@QueensHotelSupremeHotelVagabondibisSingaporeonBencoolenibisSingaporeNovenaInnotelHotelJayleen1918HotelKlapsons,TheBoutiqueHotelInterContinentalSingaporeLinkHotelLloyd’sInnMHotelSingaporeMandarinOrchardSingaporeMandarinOriental,SingaporeMarinaBaySandsMarinaMandarinSingaporeMarrisonHotelMoon23HotelMovenpickHeritageHotelSentosaNaumiHotelNaumiLioraNewMajesticHotelNostalgiaHotelNovotelSingaporeClarkeQuayOasiaHotelONE°15MarinaClubOneFarrerHotel&SpaOrchardHotelOrchardParadeHotelPanPacificOrchardPanPacificSingaporeParcSovereignHotel-AlbertStParkAvenueChangiParkAvenueRochester

ParkHotelAlexandraParkHotelClarkeQuayParkRegisSingaporePARKROYALonBeachRoadPARKROYALonKitchenerRoadPARKROYALonPickeringPeninsula.ExcelsiorHotelPerakHotelQualityHotelMarlowTheQuincyHotelRafflesHotelRamadaSingaporeatZhongshanParkTheRegentSingaporeRELCInternationalHotelRendezvousHotelSingaporeResortsWorldatSentosa(BeachVillas,CrockfordsTower,EquariusHotel,FestiveHotel,HardRockHotel,HotelMichael)TheRitz-Carlton,MilleniaSingaporeRiverviewHotelRobertsonQuayHotelRoyalPlazaonScottsSantaGrandHotelEastCoastTheScarletHotelTheSeacareHotelShangri-LaHotelShangri-La’sRasaSentosaResort&Spa,SingaporeSheratonTowersSingaporeSingaporeMarriottHotelTheSingaporeResort&SpaSentosaSloaneCourtHotelSofitelSoSingaporeSouth-EastAsiaHotelTheStRegisSingaporeStudioMHotelSwissotelMerchantCourt,SingaporeSwissotelTheStamford,SingaporeVHotelLavenderValueHotel-ThomsonVillageHotelAlbertCourtVillageHotelBugisVillageHotelChangiVillageHotelKatongWSingaporeSentosaCoveWanderlustHotelWangzHotelTheWestinSingaporeYorkHotel

TheQuaysideGroupPteLtdRepublicofSingaporeYachtClubRepublicPlazaCityClub(S)PteLtdSAHotelManagementPteLtdTheSAFWarrantOfficersandSpecialistsClubSelectGroupLtdSiaHuatPteLtdSimmons(SoutheastAsia)PteLtdSingaporeExhibitionServicesPteLtdSingaporeIslandCountryClubSingaporeMeritusInternationalHotelsPteLtd

SingaporeRecreationClubSingaporeSwimmingClubSingaporeTelecommunicationsLimitedSomerville(Singapore)PteLtdStarhubLtdTheTanglinClubTraneSingaporeUnileverSingaporePteLtdWineTradeAsiaPteLtdYHS(Singapore)PteLtd

AdonisHotelAmaraSanctuaryResortSentosaAmaraSingaporeAmoyHotelAqueenHotel-BalestierAscottRafflesPlaceSingaporeBayHotelSingaporeBayviewHotelSingaporeBeachHotelBencoolenHotelBroadwayHotelCapellaHotel,SingaporeCapriByFraserChangiCity,SingaporeCarltonCityHotelSingaporeCarltonHotelConcordeHotelSingaporeConradCentennialSingaporeCopthorneKing’sHotelSingaporeCrownePlazaChangiAirportDaysHotelSingaporeatZhongshanParkDorsettSingaporeTheDuxtonHotelTheElizabethHotelFairmontSingaporeFortunaHotelFourSeasonsHotelFragranceHotel-RubyFragranceHotel-SapphireTheFullertonHotelTheFullertonBayHotelSingaporeFuramaCityCentreSingaporeFuramaRiverFrontSingaporeTheGalleryHotelGentingHotelJurongGoodwoodParkHotelGrandCopthorneWaterfrontHotelSingaporeGrandHyattSingaporeGrandMercureRoxyHotelGrandParkCityHallGrandParkOrchardHangout@MountEmilyHiltonSingaporeHolidayInnExpressSingaporeClarkeQuayHolidayInnExpressSingaporeOrchardRoadHolidayInnSingaporeAtriumHolidayInnSingaporeOrchardCityCentreHotel1929

TheAmericanClubAuricPacificMarketingPteLtdBatamViewBeachResortDocomoIntertouchPteLtdHPLHotels&ResortsInstituteofTechnicalEducation(ITE)KeppelLandHospitalityManagementPteLtdNanyangPolytechnicNTUCClubOrchidCountryClubPastaFrescaDaSalvatorePteLtdPinedaleTradingPteLtd