Setting Customer Service Resolutions for 2017
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Transcript of Setting Customer Service Resolutions for 2017
• Make agents’ jobs easier & more rewarding
• Make our knowledgebase a powerhouse to best serve our agents and customers
• Provide exceptional learning solutionsSupport the learning goals of our agents
• Begin to master Micro-‐learning• Keep learning about new
technology for customer service• Be more transparent w/team• Learn more with NPS• Higher quality support
• Ask more questions• Business process development• Keep improving quality• Sign more clients• Train up the team!• Engage in more thought leadership• Add to our client success stories!• Improved employee engagement
and communication• Improved ops excellence• Identify key strategic partnerships• Growth, growth, and more growth• More efficient support• Better CX relationships
Join us every Tuesday at 1pm ET for #ICMIchat
Just follow & use the hashtag to join us!
More info: http://bit.ly/ICMIchat