Session: Case Types Other than BLD - Business Licenses Panelist: Trevor Bennett, City of Anaheim...
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Session: Case Types Other than BLD - Business Licenses Panelist: Trevor Bennett, City of Anaheim Date: Thursday October 4, 2001
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Transcript of Session: Case Types Other than BLD - Business Licenses Panelist: Trevor Bennett, City of Anaheim...
Session: Case Types Other than BLD - Business Licenses
Panelist: Trevor Bennett, City of Anaheim
Date: Thursday October 4, 2001
October 2001 Tidemark User's Conference
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Overview
Customer Service Improvements Basic Case Layout Processing Applications Business Licenses on the Web Future Enhancements
October 2001 Tidemark User's Conference
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Ability to pay for license and receive Tax Certificate at the counter.
A copy of License Renewal/Billing is immediately available upon request.
Business License information available from the Internet.
Ability to apply for Business Licenses from the Internet.
The New Business List can be reviewed/printed from the Internet.
Customer Service Improvements
Business License CaseLayout
October 2001 Tidemark User's Conference
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General Screen
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Supplemental Info. Screen
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Fee Schedule Screen
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Referral Info. Screen
October 2001 Tidemark User's Conference
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Fee Schedule History Screen
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Amusement Devices Screen
Processing Applications
By Counter, Mail, Fax and Web
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Business License Applications
Walk-in Customer completes input form and makes
payment Staff enters data in Permit Plan Prints out form that includes completed
application with License Tax Certificate attached
Customer departs having applied, made payment and received certificate
October 2001 Tidemark User's Conference
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Business License Applications cont. Mail-in
Customer completes input form received either via the mail or downloaded from the City’s Web page
Customer remits form and payment (check or Credit Card) to the City
Staff enters data, reflects payment and prints out application with License Tax Certificate and mails to customer
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Business License Applications cont. Internet (currently)
Customer completes input form on City Web page and submits application.
Staff reviews transaction, notifies customer (via Email) of acceptance and states that a billing notice will be mailed containing amount due.
Internet (in the Future) Customer enters payment information by either
– Credit card– Check (Electronic funds transfer)
Staff accepts payment, prints out application with certificate and mails to customer
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Tax Certificate
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Business License Renewals, Billings and Final Notices Renewals, Billings and Final Notices
are run by Tidemark Batch. Each Notice contains a Stub to remit
with payment, which upon return is input into the system via a Remittance Processor.
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Renewal & Billing Notice
Business License On the Web
Website: www.Anaheim.net
orwww.anaheim.net/business/buslicindex.htm
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Business License Web Intro
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Business License Applications
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Sole Proprietor Application
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Business Name
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Business Address
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Business Owner Info
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Emergency Contact Info
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General Info
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Fee Schedule Info
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Referral Info
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Amusement Devices
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Future Enhancements
Upgrade to Permit Plan v2.6.1 Upgrade to eConnect v2.2 Interactive Voice Response Ability to pay Online
