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ServiceService

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Remembering

Understanding

ApplyingAnalysing

Evaluate

Creating

OBJECTIVES

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RememberingRecognizes daily activitiesthey perform.

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UnderstandingDifferentiate goods andservices.

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AnalysingCompare and contrast the

types of service processes.

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Evaluating Appraise the goods and

services experience.

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CreatingCreating new ways how to

provide a highly satisfactorilyexperience to the target

consumers.

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Think!hare

List 5 examples of goods and

services that are offered within:

  a. the school   b. the community 

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GOODS SERVICES

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C#%%&'IT(

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GOODS

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GOODS

)asically* these are o+,ects or productswhich have to +e manufactured* stored*

transported* marketed and sold.

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SERVICES

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SERVICES

 Activities performed +y people* firms or

government agencies to satisfy economicwants. In fact the key characteristic of

service is that the -art of delivery itself is

the product.

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CRITERIA GOODS SERVICES

D&RA)I$IT( TA'/I)$0 I'TA'/I)$0

C#'!&%0RI'1#$10%0'T

$#2 C#'TACT "I/" C#'TACT

3&A$IT( 0A!I$( %0A!&R0DCA''#T )0 %0A!&R0D

0A!I$(

I'10'T#R(#&T4&T CA' )0

I'10'T#RI0D#&T4&T CA''#T

I'10'T#RI0D