Startseite: Universität Mannheim Service und Marketing GmbH · Created Date: 7/26/2016 2:59:42 PM
Service Marketing 2 to 59
Transcript of Service Marketing 2 to 59
-
7/29/2019 Service Marketing 2 to 59
1/58
Sharma, S.P.. Service Marketing.: Global Media, . p 2http://site.ebrary.com/id/10415210?ppg=2Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
2/58
Sharma, S.P.. Service Marketing.: Global Media, . p 3http://site.ebrary.com/id/10415210?ppg=3Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
3/58
Sharma, S.P.. Service Marketing.: Global Media, . p 4http://site.ebrary.com/id/10415210?ppg=4Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
4/58
Sharma, S.P.. Service Marketing.: Global Media, . p 5http://site.ebrary.com/id/10415210?ppg=5Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
5/58
Sharma, S.P.. Service Marketing.: Global Media, . p 6http://site.ebrary.com/id/10415210?ppg=6Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
6/58
Sharma, S.P.. Service Marketing.: Global Media, . p 7http://site.ebrary.com/id/10415210?ppg=7Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
7/58
Sharma, S.P.. Service Marketing.: Global Media, . p 8http://site.ebrary.com/id/10415210?ppg=8Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
8/58
Sharma, S.P.. Service Marketing.: Global Media, . p 9http://site.ebrary.com/id/10415210?ppg=9Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
9/58
Sharma, S.P.. Service Marketing.: Global Media, . p 10http://site.ebrary.com/id/10415210?ppg=10Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
10/58
Sharma, S.P.. Service Marketing.: Global Media, . p 11http://site.ebrary.com/id/10415210?ppg=11Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
11/58
Sharma, S.P.. Service Marketing.: Global Media, . p 12http://site.ebrary.com/id/10415210?ppg=12Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
12/58
Sharma, S.P.. Service Marketing.: Global Media, . p 13http://site.ebrary.com/id/10415210?ppg=13Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
13/58
Sharma, S.P.. Service Marketing.: Global Media, . p 14http://site.ebrary.com/id/10415210?ppg=14Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
14/58
Sharma, S.P.. Service Marketing.: Global Media, . p 15http://site.ebrary.com/id/10415210?ppg=15Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
15/58
Sharma, S.P.. Service Marketing.: Global Media, . p 16http://site.ebrary.com/id/10415210?ppg=16Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
16/58
Sharma, S.P.. Service Marketing.: Global Media, . p 17http://site.ebrary.com/id/10415210?ppg=17Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
17/58
Sharma, S.P.. Service Marketing.: Global Media, . p 18http://site.ebrary.com/id/10415210?ppg=18Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
18/58
Sharma, S.P.. Service Marketing.: Global Media, . p 19http://site.ebrary.com/id/10415210?ppg=19Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
19/58
Sharma, S.P.. Service Marketing.: Global Media, . p 20http://site.ebrary.com/id/10415210?ppg=20Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
20/58
Sharma, S.P.. Service Marketing.: Global Media, . p 21http://site.ebrary.com/id/10415210?ppg=21Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
21/58
Sharma, S.P.. Service Marketing.: Global Media, . p 22http://site.ebrary.com/id/10415210?ppg=22Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
22/58
Sharma, S.P.. Service Marketing.: Global Media, . p 23http://site.ebrary.com/id/10415210?ppg=23Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
23/58
Sharma, S.P.. Service Marketing.: Global Media, . p 24http://site.ebrary.com/id/10415210?ppg=24Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
24/58
Sharma, S.P.. Service Marketing.: Global Media, . p 25http://site.ebrary.com/id/10415210?ppg=25Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
25/58
Sharma, S.P.. Service Marketing.: Global Media, . p 26http://site.ebrary.com/id/10415210?ppg=26Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
26/58
Sharma, S.P.. Service Marketing.: Global Media, . p 27http://site.ebrary.com/id/10415210?ppg=27Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
27/58
Sharma, S.P.. Service Marketing.: Global Media, . p 28http://site.ebrary.com/id/10415210?ppg=28Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
28/58
Sharma, S.P.. Service Marketing.: Global Media, . p 29http://site.ebrary.com/id/10415210?ppg=29Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
29/58
Sharma, S.P.. Service Marketing.: Global Media, . p 30http://site.ebrary.com/id/10415210?ppg=30Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
30/58
Sharma, S.P.. Service Marketing.: Global Media, . p 31http://site.ebrary.com/id/10415210?ppg=31Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
31/58
Sharma, S.P.. Service Marketing.: Global Media, . p 32http://site.ebrary.com/id/10415210?ppg=32Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
32/58
Sharma, S.P.. Service Marketing.: Global Media, . p 33http://site.ebrary.com/id/10415210?ppg=33Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
33/58
Sharma, S.P.. Service Marketing.: Global Media, . p 34http://site.ebrary.com/id/10415210?ppg=34Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
34/58
Sharma, S.P.. Service Marketing.: Global Media, . p 35http://site.ebrary.com/id/10415210?ppg=35Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
35/58
Sharma, S.P.. Service Marketing.: Global Media, . p 36http://site.ebrary.com/id/10415210?ppg=36Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
36/58
Sharma, S.P.. Service Marketing.: Global Media, . p 37http://site.ebrary.com/id/10415210?ppg=37Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
37/58
Sharma, S.P.. Service Marketing.: Global Media, . p 38http://site.ebrary.com/id/10415210?ppg=38Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
38/58
Sharma, S.P.. Service Marketing.: Global Media, . p 39http://site.ebrary.com/id/10415210?ppg=39Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
39/58
Sharma, S.P.. Service Marketing.: Global Media, . p 40http://site.ebrary.com/id/10415210?ppg=40Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
40/58
Sharma, S.P.. Service Marketing.: Global Media, . p 41http://site.ebrary.com/id/10415210?ppg=41Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
41/58
Sharma, S.P.. Service Marketing.: Global Media, . p 42http://site.ebrary.com/id/10415210?ppg=42Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
42/58
Sharma, S.P.. Service Marketing.: Global Media, . p 43http://site.ebrary.com/id/10415210?ppg=43Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
43/58
Sharma, S.P.. Service Marketing.: Global Media, . p 44http://site.ebrary.com/id/10415210?ppg=44Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
44/58
Sharma, S.P.. Service Marketing.: Global Media, . p 45http://site.ebrary.com/id/10415210?ppg=45Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
45/58
Sharma, S.P.. Service Marketing.: Global Media, . p 46http://site.ebrary.com/id/10415210?ppg=46Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
46/58
Sharma, S.P.. Service Marketing.: Global Media, . p 47http://site.ebrary.com/id/10415210?ppg=47Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
47/58
Sharma, S.P.. Service Marketing.: Global Media, . p 48http://site.ebrary.com/id/10415210?ppg=48Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
48/58
Sharma, S.P.. Service Marketing.: Global Media, . p 49http://site.ebrary.com/id/10415210?ppg=49Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
49/58
Sharma, S.P.. Service Marketing.: Global Media, . p 50http://site.ebrary.com/id/10415210?ppg=50Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
50/58
Sharma, S.P.. Service Marketing.: Global Media, . p 51http://site.ebrary.com/id/10415210?ppg=51Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
51/58
Sharma, S.P.. Service Marketing.: Global Media, . p 52http://site.ebrary.com/id/10415210?ppg=52Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
52/58
Sharma, S.P.. Service Marketing.: Global Media, . p 53http://site.ebrary.com/id/10415210?ppg=53Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
53/58
Sharma, S.P.. Service Marketing.: Global Media, . p 54http://site.ebrary.com/id/10415210?ppg=54Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
54/58
Sharma, S.P.. Service Marketing.: Global Media, . p 55http://site.ebrary.com/id/10415210?ppg=55Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
55/58
Sharma, S.P.. Service Marketing.: Global Media, . p 56http://site.ebrary.com/id/10415210?ppg=56Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
56/58
Sharma, S.P.. Service Marketing.: Global Media, . p 57http://site.ebrary.com/id/10415210?ppg=57Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
57/58
Sharma, S.P.. Service Marketing.: Global Media, . p 58http://site.ebrary.com/id/10415210?ppg=58Copyright Global Media. . All r ights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.
-
7/29/2019 Service Marketing 2 to 59
58/58