SERVICE LINE PROTECTION PROGRAMS FOR NEW YORK CITY

HOMEOWNERSNew York City Water Board Public Hearing

November 15, 2019

PROTECTION FROM

THE UNEXPECTED

American Water Resources keeps life flowing by providing

protection from the unexpected.

We offer programs to cover repairs that standard

homeowners insurance typically does not cover.

Over the course of 18 years we have grown to provide over

1.9 million customer contracts for water and sewer

service lines, in-home plumbing and other home systems.

American Water Resources is a subsidiary of American

Water – the largest publicly traded water and wastewater

company in the country.

1.9 millionCustomer contracts across the country

18Years providing home protection programs

A+Rating from the Better Business Bureau

Programs For NYC Homeowners

DEP CUSTOMERS ENROLLED

277k

OBJECTIVESCUSTOMER FOCUSED

Customer Focused

Business InsightsResearch, CI, trends

ESTIMATED REPAIR COST SAVINGS

$160M

CUSTOMER SATISFACTION

93%

CUSTOMER RETENTION

98%

AWR Program Pricing

ProgramCurrent Monthly

Price

New Monthly

Price

Coverage Limits

Water Line Protection $4.49 $5.57 Unlimited

Sewer Line Protection $8.47 $9.55 Unlimited

Water & Sewer Line Protection

$12.96 $15.12 Unlimited

THANK YOU