Service Line Retail: We Deliver Health

Overview of Paquin Healthcare

We provide Direct-to-Consumer and “Retail” solutions

to the healthcare provider / payor market nationwide

Founded in 2004

200+ hospital consulting engagements

Ecommerce for 100+ healthcare locations

Largest healthcare ecommerce provider in the United

States

100,000+ consumer „members‟

2

Paquin Retail Healthcare

Services3

Service Line Retail – ecommerce by service

lines

Ecommerce Stores for healthcare systems

Event Management – online class

registrations

Customer Loyalty Programs for healthcare

systems

Advanced Retail Stores - converting gift

shops to marketplace stores

Retail Pharmacy - Improving retail pharmacy

A Turnkey Solution for Healthcare Systems and

Clinics

Service Line Retail4

Fully Integrated Customer Data5

Messagin

g

Loyalt

y

Event

s

Ecommer

ce

Servic

e

Lines

E – enabled Customer Segmentation

Database

The New Healthcare World6

Hospitals & Physicians looking to increase

patient satisfaction and create new sources of

revenues

Increased competition to offer patients highly

relevant and contemporary solutions

Health care systems engage consumers

thousands of times per day – and know the best products to recommend

Consumers ordering health products online is

at an all-time high

Opportunity to capture critically needed

electronic information and establish an

electronic relationship with patients

The Opportunity7

Patient

Engage patients at time of clinical visit

Extend patient-care continuum

Improve patient outcomes

Increase overall patient satisfaction

Healthcare System

New revenue for the hospital/clinic

Significantly increase web traffic

Valuable intelligence about patient experience

Create an electronic relationship with patients

The Challenge8

Patient

Converting recommendations into

actions

Consumers frequently don‟t follow up on suggestions

Sometimes difficult to find the right products or even

find at all

Healthcare System

Health Care System doesn‟t have extra staff to

try and sell/promote products

Chaos of managing sales at clinical office:

inventory, financial management, etc.

Service Line Retail: A 2012

Solution9

A solution for „front-line‟ healthcare providers

Clinics, diagnostic centers, health events

“E-prescribing for healthcare products”

Engages patients at time of clinical visit

Extends patient-care continuum

Improve patient outcomes

Service Line Retail

Components10

1. Order entry system for healthcare providers

2. Shopping cart for consumers

3. Product catalog/warehouse

4. Order fulfillment

5. Customer service

Ecommerce11

Targeted to Service

Lines

HIPAA Secure

Uniquely designed

for healthcare

Product selection

carefully vetted by

healthcare providers

PCI compliant

Providing Products Made Easy!12

E-prescribe retail products at time

of clinical visit or discharge

Orders entered by clinical support

staff in a matter of seconds

Products go into shopping cart for

consumer

Email notification is sent to

consumer

Product can be delivered to

hospital room, in an outpatient

clinic, or to home

Easy and Complete Healthcare 13

Electronic Order Form Online Branded Store

Product is delivered to

patient at the their

home

Email to Patient15

Contains clinics recommendations for products

Includes links to online resources

…. To Online Storefront to Complete

Order16

Sample Service Line E-Stores

Diabetes

Cardiology

Dermatology

Oncology

Bariatrics

Orthopedics

Mom and Baby

Urology

Uniforms

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Bariatrics

Physician Response

Patients love the additional service and

product recommendations

Takes less than a minute for an „e-prescription‟

No „selling‟ is required

Many physicians are currently recommending

retail product solutions

Added revenue without increasing patient load

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Passionate Patient Service19

Own and operate our own warehouse

Products from over 200 vendors

Order fulfillment and customer service teams

Sample ROI Analysis

Sample ROI Calculator

Total Patients Per Month - _______

% of Patients Order Product -15%

Average Sale per Purchasing Patient - $100

Term of Reorders - 6 Months

Average Monthly Product Sale Revenue First Month -

$______

Average Monthly Product Sale Revenue Six Months -

$______

Net R.O.I. After First Year - $_______

Total orders times 25%

21

Sample Financial Benefit22

$160,313

$362,813

$565,313

$767,813

$970,313

$9,500 $11,000 $12,500 $14,000 $15,500$0

$200,000

$400,000

$600,000

$800,000

$1,000,000

$1,200,000

$160,313 $362,813 $565,313 $767,813 $970,313

Cumulative Revenue Share To Hospital

Cumulative Investment To Hospital

Why Do Business With Paquin

Healthcare?23

Because They Have…..

The Paquin Advantage

Rapid deployment: weeks/months instead of years

Capital and cash requirement reduced by 95%

Protection from inventory and fraud risk

Service-centric organization

Bi-lingual customer service team

Economy of scale ecommerce product purchasing

Ecommerce solutions may be deployed for any

service line

End Result25

Patient gets exactly the healthcare products

they need to optimize outcome

New revenue for the hospital/clinic/service line

Valuable intelligence about how customers feel

about their patient experience

Engages consumers/patients electronically

Patient satisfaction goes up

Summary26

Paquin provides all operations, management, and order fulfillment

No IT resources required from client

60 day deployment (currently!)

50% net income revenue share or 10% of gross sale

Start up fee: $9,500

For additional information & general questions please contact

Gary Paquin - EVP

Gary.Paquin@PaquinHealthcare.com

Thank You27