Office of Budget, Finance, and Financial Policy/Office of the University Controller - 230 West 41st Street, New York, NY 10036 - Office: (212) 397-5600 - Fax: (212) 397-5612

Service Indicators and Credit History

BARFITA Conference Friday, June 5th, 2015

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With you today: Sara Montero, CPA Director of Revenue Management, Office of the University Controller Brian Doonan Computer Systems Manager, Office of the University Controller James Garvin, CPA, MBA University Bursar, Office of the University Controller

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• Identifies students with past due balances meeting certain criteria (i.e. dollar threshold and lapsed time past due date)

• Places a ‘stop’ on the student account, in the form of a service indicator.

• Batch process initiated Centrally that is run at regular intervals in Production for CUNYFirst - Student Financials. o Currently not using indicator/impact so that there is

no impact to student account. • Ages receivables

What is credit history?

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• Service indicator will be placed on the student account at the college where the outstanding balance exists.

• Service indicator (BCH)will be replicated to a Universal Service

Indicator (UCH) so that it may be seen by all other colleges and have the same impact at all colleges as it does on the campus that is trying to collect outstanding balance.

• Service indicator reason on the UCH, will point to the college

where the BCH originated.

What is the impact of the service indicators?

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• Individuals will not have security access to add/remove these service indicators, as they will be managed by the Credit History process in CUNYFirst.

• However, Bursars will be receiving ability to run individual

credit history for a student, which will remove service indicator on student account whose debt has been satisfied.

What is the impact of the service indicators? Cont’d

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Impact of Service Indicator on Student Account

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Student account example

Click on ‘Negative Service Indicators’ icon

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Student account example (continue) • Select ‘John Jay College’ from the drop down for ‘Institution’, then click

‘Refresh’ • Service Indicator ‘BCH’ was posted to student account as a result of Credit

History process run

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Student account example (continue) • Select any college (other than John Jay College) from the drop down for

‘Institution’, then click ‘Refresh’ • Service Indicator ‘UCH’ is being replicated from ‘BCH’ which was initiated

from John Jay College

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• Enhance ability to collect debts from students across the University – Example: Student A transfers to Hunter College from QCC. Student A owes a balance to

QCC. Credit history will place a BCH on student’s account at at QCC that will create a UCH which can be seen at Hunter College. This indicator will prevent student from registering for a new term until balance outstanding at QCC has been settled.

• Categorizes receivables into aging buckets • Accounts Receivable Aging Reports can be produced • Universal Service Indicators can also be used on External Orgs of a

Third Party Contract (TPC) o This process is not automated as it is with student accounts. Must be done

manually.

Current Benefits

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• Enable Three C’s (Communications, Comments

and Checklists) • Facilitate communications to students at key aging

dates (i.e. 30, 60, 90 days past due)

Future Benefits

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Questions?