service handbook chapter
Transcript of service handbook chapter
www.hp.com/go/support
service handbook
chapter
Compaq Evo D310
Micro Desktop
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notice Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
Hewlett-Packard assumes no responsibility for the use or reliability of its software on equipment that is not furnished by Hewlett-Packard.
This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated into another language without the prior written consent of Hewlett-Packard Company. 3Com and EtherLink are registered trademarks of 3Com Corporation. ATI and RADEON are used under license and are registered trademarks or trademarks of ATI Technologies Inc. in the United States and other countries.Compaq, the Compaq logo, and Evo are trademarks of Compaq Information Technologies Group, L.P. in the U.S. and other countries.Intel, Celeron, and Pentium are either registered trademarks or trademarks of Intel. Microsoft, Windows and Windows NT are either registered trademarks or trademarks of Microsoft Corp. in the United States and/or other countries.All other product names mentioned herein may be trademarks of their respective companies.
© 2002 Hewlett-Packard Company© 2002 Compaq Information Technologies, L.P.
contents
This chapter provides:❒ Product model numbers❒ Supported Accessories❒ System Board, BIOS, and memory information❒ Part numbers
replacement and exchange parts
The difference between a replacement and an exchange part is that when using an exchange part you should return the replaced part to HP.
Replacement and exchange parts listed in this manual are subject to change. However, updated part numbers are automatically cross-referenced to the old number. This means that you will receive the correct part using the numbers listed in this manual (even if the part’s actual number has been updated).
ordering parts
Contact your local HP Customer Care Center or an HP Authorized support provider to get parts. Diagnostic is required in both cases, prior to any shipments. For HP Customer Care Centers www.hp.com/go/support
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1Compaq Evo D310 micro desktop pc
models and accessories
product
number
hard drive graphics
controller
std. RAM optical drives OS1
Evo D310 µDT PCModels with Intel Celeron Processor,
400MHz Bus Speed, and 128KB L2 Cache Memory
Compaq Evo D310 DT 1.7GHz (CPL: 06/2002 )
P9539A 20 GB IDE, 5400 rpm
Direct AGP integrated
128 MB DDR SDRAM
48✕ Max IDE CD-ROM
XP HE
P9540A XP Pro
P9541A
Evo D310 µDT PCModels with Intel Pentium 4 Processor,
400MHz Bus Speed, and 256KB L2 Cache Memory
Compaq Evo D310 DT 1.7GHz (CPL: 06/2002 )
P9542A 20 GB IDE, 5400 rpm
Direct AGP integrated
128 MB DDR SDRAM
48✕ Max IDE CD-ROM
XP HE
P9543A 40 GB IDE, 7200 rpm
XP Pro
P9544A 256 MB DDR SDRAM
Compaq Evo D310 DT 1.8GHz (CPL: 06/2002 )
P9545A 20 GB IDE, 5400 rpm
Direct AGP integrated
128 MB DDR SDRAM
48✕ Max IDE CD-ROM
XP HE
P9546A 40 GB IDE, 7200 rpm
256 MB DDR SDRAM
XP Pro
P9547A 16✕ 40✕ Max IDE DVD-ROM
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note
All models have:
❒ Integrated Analog Devices AD1981A AC’97 SoundMAX CODEC.❒ Integrated Intel Pro/100 VE network controller.
Evo D310 µDT PCModels with Intel Pentium 4 Processor,
400MHz Bus Speed, and 512KB L2 Cache Memory
Compaq Evo D310 DT 2.0GHz (CPL: 06/2002 )
P9388A 20 GB IDE, 5400 rpm
Direct AGP integrated
128 MB DDR SDRAM
48✕ Max IDE CD-ROM
XP Pro
P9548A 40 GB IDE, 7200 rpm
P9549A 256 MB DDR SDRAM
P9550A 16✕ 40✕ Max IDE DVD-ROM
1. Indicates operating system preloaded. W98 = Windows 98, W2000 = Windows 2000 Professional, NT4 = Windows NT4, XP Pro = Windows XP Professional, XP HE = Windows XP Home Edition.
product
number
hard drive graphics
controller
std. RAM optical drives OS1
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supported accessories
Memory
128 MB DDR SDRAM, non-ECC 266 MHz main memory module 282433-B21
256 MB DDR SDRAM, non-ECC 266 MHz main memory module 282434-B21
512-MB DDR SDRAM, non-ECC 266 MHz main memory module 282435-B21
Input Devices
Compaq PS/2 Easy Access Keyboard (carbon/silver) 267145-008
Compaq Smart Card USB Keyboard (carbon/silver) 267147-008
Compaq Wireless Desktop (keyboard and mouse) 251385-xx8
Compaq PS/2 Scroll Mouse (carbon) 170299-B22
Compaq USB Scroll Mouse (carbon) 195255-B25
Compaq USB Optical Mouse (carbon/silver) 265985-B21
Hard Disk Drives
20 GB 7200 rpm Ultra ATA/100 hard disk drive P1541A
40 GB 7200 rpm Ultra ATA/100 hard disk drive P2813A
80 GB 7200 rpm Ultra ATA/100 hard disk drive P1542A
Removable Storage
48✕ IDE CD-ROM drive (carbon) 187217-B22
16✕ IDE DVD-ROM/CD-RW combo drive (carbon) 273504-B22
40✕ 10✕ 40✕ IDE CD-RW drive (carbon) 268985-B22
250 MB Zip drive (carbon) 294416-B22
250 MB Zip media (3-pack) 217896-B21
33/66 GB VXA-1 IDE tape drive (carbon) 237109-B22
33/66 GB VXA-1 media (2-pack) 237111-B21
VXA-1 cleaning cartridge 237110-B21
HP USB memory key - 32 MB P5093A
Multimedia
HP headset with microphone P1968B
HP multimedia monitor base P1535A
Labtec Spin-22 carbon speakers 246637-001-022-031
Data Communications and LAN Adapter Boards
HP 56K external USB modem P1979A
WL215 USB Wireless adapter 191810-B21
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1-4 Compaq Evo D310 micro desktop pc
1 system board, BIOS, and memory
Graphics Cards
HP NVIDIA GeForce3 Ti200 64 MB graphics card P5106A
I/O Interfaces
HP PC Comm Station P8814A
HP PC Comm Station Pro (with wireless keyboard and optical mouse) P8815A
1394 Firewire PCI card 277824-B21
System Board Switches: See the table on the next page.
Processor: Intel Pentium 4 with 478-pin micro PGA socket.
Main Memory: 2 sockets. Maximum 1 GB. 128 MB, 256 MB or 512 MB DDR SDRAM modules.
Floppy drive
Primary IDE connector for hard disk drive(s)
Chassis Intrusion
Processor fan
CD-ROM, DVD, CD-RW, Tape or Zip drive
Main power connector
CD audio connector
Internal speaker (if fitted)
Auxilary power connector
Chassis fan
Front USB port connector
Status panel connector
Optional serial port connector
SCSI LED connector
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system board switches
BIOS history
For the latest BIOS, the flasher utility program, and the BIOS history connect to http://www.hp.com/go/support/
pre-boot diagnostic beep codes
Switch Function Default
1-4On Reserved
OffOff Reserved – Normal operation
5
On Clears CMOS and passwords (to reload the Setup program defaults) Off
Off Normal operation
6On Clears User and Administrator passwords
OffOff Normal operation
7
On BIOS recovery mode: forces booting in the BIOS boot block area Off
Off Normal operation
8On Not used
OffOff Not Used - Normal operation
9On Normal operation (Software boot block protection)
OnOff Hardware boot block protection
10On Not used
OffOff Not Used - Normal operation
Number
of Beeps
Meaning
0 If you hear the buzzing signal: system OKNo buzzing audio signal: no power, PC is unplugged, power supply is down or system board has failed
1 Processor absent, not correctly connected or ZIF (Zero Insertion Force) socket not closed
2 Power supply is in protected mode. This error does not necessarily indicate a power supply error (e.g. short circuit on the sytem board).
3 No memory, bad memory modules, incompatible memory module
4 Graphics solution problem
5 PnP/PCI initialization problem
6 Corrupted BIOS. You need to activate crisis recovery procedure (refer to release note provided with BIOS).
7 Defective system board
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part numbers
7
3
8 9
1012
13
1
2
5
16
4
11
1514
17
6
18
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parts list
Item Description Repl.
Part Number
Exchange
Part Number
1 Complete chassis with cover, power supply and floppy disk drive
5065-7380 —
2 Front bezel kit (includes Compaq logo) 5065-7385 —
3 Rear panel I/O gasket 5065-7313 —
4 Power supply 180W (PFC1) 0950-4350 —
5 HDD rails (includes screws and grommets) 5065-7350 —
6 Chassis fan 5065-7351
7 Control cable kit (includes front USB connectors and cable, power switch and cable, intrusion switch and cable)
5065-7349 —
8 Data cable kit (HDD, FDD and CD-ROM data cables)
5065-7345 —
9 1.44 floppy disk drive with bezel 5065-7384 —
10 IDE hard disk drives:2
20 GB 5400 rpm Maxtor Athena20 GB 5400 rpm Maxtor Athena 220 GB 5400 rpm Seagate U620 GB 5400 rpm Western Digital VL4020 GB 5400 rpm Seagate U6 Blockpoint20 GB 7200 rpm Maxtor Viper20 GB 7200 rpm Seagate Barracuda ATA IV 20 GB 7200 rpm Western Digital Cav. XL40 20 GB 7200 rpm Western Digital Cav. XL40 S
40 GB 7200 rpm Maxtor Viper40 GB 7200 rpm Western Digital Cav. XL40 40 GB 7200 rpm Western Digital Cav. XL40 S40 GB 7200 rpm Seagate Barracuda ATA IV
80 GB 7200 rpm Maxtor Viper80 GB 7200 rpm Seagate Barracuda ATA IV
—————————
————
——
P4452-69003P8982-69001P4738-69003P4449-69001P6868-69001P6078-69001P5913-69003P6184-69001P8828-60101
P6080-69003P4451-69001P8829-69001P5914-69003
P6082-69003P5915-69003
11 48✕ Max IDE CD-ROM drive16✕ 40✕ Max IDE DVD-ROM drive24✕ 10✕ 40✕ Max IDE CD-RW drive
D4389-60053P4388-60021D4398-60084
———
12 Enhanced PS2 scrolling mouse (Compaq) 237241-101 —
13 Standard PS2 keyboard (Compaq) 271122-xx13 —
14 System board See PC’s system board parts list
15 Internal speaker 5184-3847 —
16 Battery (3V) for system board 1420-0356 —
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17 PCI cards:
3COM Etherlink 10/100 PCI NIC 5065-8947 —
AGP graphics cards and accessories:
ATI RADEON 7500 (64MB)ATI RADEON 7000 (32MB)DVI to VGA adapter (for ATI RADEON 7500)
—P6203-635015184-3854
P6205-69501——
18 External USB modem- Europe 5065-2591 —not
shown32 MB USB memory key 5065-7317 —
Audio cable 5184-4955 —
Headset 5183-9500 —
1. PFC=Power Factor Correction. PFC power supplies should be used in the EU as of December 1, 2000 in compliance with EU standards.
2. For optional disk drive information, see the HP Accessory Service Handbook.
3. Where “xx” is the code for your national keyboard.
system board parts list
Description Repl.
Part Number
Exchange
Part Number
System board:
D310 system board (Europe models) — P6245-69001Processors (FC-PGA2 package):
Intel Celeron, 1.7GHz/128/400 socket N — P8064-69001Intel Celeron, 1.8GHz/128/400 socket N — P8065-69001Intel Pentium 4, 1.8GHz/256/400 socket N — P5718-69001Intel Pentium 4, 1.9GHz/256/400 socket N — P5719-69001Intel Pentium 4, 2.0GHz/512/400 socket N — P6234-69001Intel Pentium 4, 2.266GHz/512/533 socket N — P9303-69001Intel Pentium 4, 2.400GHz/512/533 socket N — P9304-69001Intel Pentium 4, 2.533GHz/512/533 socket N — P9305-69001Intel Pentium 4, 2.667GHz/512/533 socket N — P9306-69001Thermal interface P2136-65001 —Heatsink/fan assembly PGA478 5065-8967 —Main memory modules:
1 ✕ 128-MB non-ECC DDR SDRAM P8808-63001 —1 ✕ 256-MB non-ECC DDR SDRAM P8809-63001 —1 ✕ 512-MB non-ECC DDR SDRAM P8810-63001 —
parts list
Item Description Repl.
Part Number
Exchange
Part Number
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software recovery CD-ROMs
Image Creation & Recovery CD-ROM
— for Windows XP Professional and Windows 2000 (for Danish, Dutch, English, Finnish, French, German, Italian, Norwegian, Spanish, Swedish)
5970-0590-xx1
1. Where “xx” is the code for your language.
Image Creation & Recovery CD-ROM
— for Windows XP Home (for Danish, Dutch, English, Finnish, French, German, Italian, Norwegian, Spanish, Swedish)
5970-0580-xx1
Image Library & Diagnostics CD-ROM
— for Windows XP Professional, Windows XP Home and
Windows 2000
5970-4851
manuals and documentation
Quick User’s Guide 5970-5291-xx1
1. Where “xx” is the code for your language.
Upgrade Guide web source2
2. Electronic file available on www.hp.com/go/support.
Troubleshooting Guide web source2
Technical Reference Manual (in 3 parts) web source2
Service Handbook Chapter web source2
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