Customer Case Study

www.acceleratio.net

Proactive Real-Time Server Monitoringto Stay Ahead of Potential Problems

CHALLENGE: Proactive Real-Time Server Monitoring to Stay Ahead of Potential Problems and Detailed User Reports

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We were faced with the traditional reactive (break/fix) model in our organization.

This was not conducive to maintaining a well-performing, predictably available IT

infrastructure. We needed to find a way to avoid IT issues by staying ahead of

potential problems and correcting issues before they ultimately resulted in

outages. We maintain three physical servers, two ESX hosts with ten virtual

machines between them including two domain controllers, a DNS, a terminal

server, a file server and a couple of application servers. We also support around

90 workstations. With an IT sta� of two, it is critical to change our model to a more

proactive one, freeing up time to align IT with the business. We needed the ability

to monitor the health of our assets in real-time. Reporting on those assets is just

as important. We needed the ability to run user reports for logins/logo�s, time on

system and which files were accessed. Again, we were just looking for a solution

that would allow us to be more proactive in managing our servers and

workstations.

“Server Monitoring Toolkit did exactly what you said it does. It’s getting better and better as I learn more about it. I STRONGLY recommend Server Monitoring Toolkit to EVERYONE that has a need to monitor and report on IT assets!”

Brian Walker, Director of Information Technology, New Orleans Convention and Visitors Bureau

3. Find a way to avoid IT issues by staying ahead of potential problems

1. Ability to monitor the health of our IT assets in real-time

2. Run user reports and monitor which files were accessed

THE BIGGEST CHALLENGES:

ABOUT: New Orleans Convention & Visitors Bureau

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We selected Server Monitoring Toolkit because it allows us to monitor ALL of our

servers and workstations from one application. We especially liked the fact that

we did not have to install agents on all of the assets. We had a big concern about

creating an additional overhead on the clients and servers and this agentless

solution was definitely a plus. It provides me with a very user-friendly and

powerful web interface (accessible from anywhere), which shows the health of all

of my assets. The ability to see disk and network activity, CPU utilization, network

throughput, and to be able to set thresholds on each is a valuable tool.

The New Orleans CVB’s IT department is now able to monitor and report on all

of its assets while minimizing downtime. We now have the ability to identify

specific users and what resources they are accessing. Maintaining the technology

of this organization has gotten a lot easier thanks to SMTK.

BENEFITS:

Acceleratio Ltd. is a software development company based in Zagreb, Croatia, founded in 2009. Acceleratio specializes in developing high-quality enterprise applications and providing related consulting services. We create innovative software solutions for SharePoint, O�ce 365, Microsoft Windows Remote Desktop Services, and Citrix admins and consultants across the globe.

TRY SERVER MONITORING TOOLKIT: www.acceleratio.net

The New Orleans Convention & Visitors Bureau is a nationally accredited,

1100-member destination marketing organization and the largest and most

successful private economic development corporation in Louisiana. The CVB and

its members have persuaded thousands of decision-makers and millions of

visitors to choose New Orleans. We do so through direct sales, marketing, public

relations, branding and visitor services at our New Orleans headquarters and

o�ces in Washington, D.C., Chicago and four foreign countries. Consistently

recognized as one of the top five CVBs in the country, the New Orleans CVB

celebrates its 54th anniversary in 2014.