Seneca’s Implementation of Blackboard Learn as an Institutional Portal at BbWorld '10
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Transcript of Seneca’s Implementation of Blackboard Learn as an Institutional Portal at BbWorld '10
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Seneca’s Implementation of Blackboard Learn as an
Institutional Portal
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Introductions
Seneca College of Applied Arts & TechnologyToronto, Ontario• Daniel Szabo Technical eLearning Specialist
• Andres Quintero Application System Administrator
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Things We Do– Administration & Support
• 2nd and 3rd level for Help Desks and IT Personnel• Work with Bb Support on Tickets/Product Defects• Optimize System Performance and Efficiency
– Designing, Developing & Programming• New System Integrations• Protocols and Best Practices for Development• Update Existing Integrations• New and 3rd Party Tools and Plug-ins• Work with Bb Product Development to provide feedback on new features, etc
– Documentation• Help Site and Tip Sheets:
https://inside.senecac.on.ca/myseneca
– Testing• New Bb Releases• New 3rd Party Tools and Plugins
– Training • Workshops through PD Department• School Specific Training• Lunch & Learn Sessions• Introductory Sessions
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Seneca’s Portalhttps://my.senecacollege.ca
• A place for all Senecans to…
• Teach• Work• Learn • Communicate
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My.Seneca• Blackboard Learn Enterprise (Release 9.0.539.0) with
Community System and Content System
• We have Portal Environments established for Applicants, Full-time Students, Part-time Students, Staff/Faculty, Admin Staff, and Guests.
• Custom modules include:• Who’s Online, My.Subjects, WEBmail, Timetable, Attendance,
Password Changer, Professional Development, My.Announcements, Bookmarks, Picture Class Lists, Events, Application Status, Electronic Classroom Status, etc.
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My.Seneca Statistics
• 37,603 Part-time Students• 32,203 Full-time Students• 74,652 Applicants• 8,248 Faculty• 1,618 Staff• 176 Admin Staff
= 154,500 System Users*
* As of July 8, 2010
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Organizational StructureSteve Charikar
CIO
EmployeeHelp Desk
StudentHelp Desk
First-line Technical Support
IT Unix System Administration
Oracle Database Administration
Infrastructure Support
Valerie LopesProfessor/Academic eLearning Specialist
Core My.Seneca Team
Andres QuinteroSystem Administrator
Daniel SzaboTechnical eLearning
Specialist
Santo NuciforaAssociate Director,
Systems Architecture & Innovation
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My.Seneca - System Information
Round-robin DNS
3 Load-balanced application servers each
with 4 Solaris Zones (Sun SPARC Enterprise T5240)
= 12 application servers
Sun SPARC Enterprise T5240 Database Server
Sun StorageTek 9985V SAN
System Users
Internet
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The Snapshot• Implemented in 2001, the “Snapshot Generator” works with Bb’s
Snapshot to create users, courses, teaching assignments, and enrolments
• Integration with Admin Systems.– Faculty– FT/PT Student– Applicants– Support Staff– Administrators
• Access to– Announcements– Department information– Email– Online newsletters– Role-based services
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Course Sites
• Every subject section has a course site
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Community Sites
• Organizations (Communities)
– Master Courses/Faculty groups• Organizations are used to communicate faculty who are not on campus, share
exams, course content, work on projects such as Applied Degree Programs; etc.
– Department discussion areas• College departments use organizations to store documents.
– Student Clubs and Organizations• Student Federation Councils, etc…
– College councils and committees• The College Board of Governors, Academic Council, IT Council and other
committees use organizations to access minutes, agendas, documents and other information.
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Content System
• Introduced in 2004
• Virtual Storage Space
• Portfolios
• Librarians have been creating eReserves for a long time and are able to include them in Blackboard courses.
• Department Web Sites
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Portal Development
• Portal = Gate, Tunnel, Door, or Cloud?
• Portals integrate various resources.
• Portals provide windows to information and an enhanced individual user-specific experience.
• Blackboard-based portals are built with Building Blocks and consist of Modules, Links, Graphics, Tabs, Web Pages, Etc.
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Portal Development
• Some “Modules” developed at Seneca include:– My.Seneca - Timetable– My.Seneca - Webmail– My.Seneca - Attendance– My.Seneca – Professional
Development
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Module DevelopmentBridging the Academic Suite
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Module DevelopmentBridging the Academic Suite
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Module DevelopmentWeb Services
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Module DevelopmentSSO/AJAX/IMAP
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Module DevelopmentTemplates/XML/MVC
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Module DevelopmentDesignate Administration
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Module DevelopmentHybrids, Hacks, and Hooks
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Scalability
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Institutional Portal UseBenefits
• Provides common platform across campus organizations – no new systems to learn
• Can encourage low-end users to go electronic with communication
• Provides access to information from work, home, etc.
• Students want their course materials to be posted on My.Seneca
Drawbacks
• More users can place more (and different) demands on the system
• Security, privacy, and FOI
• Downtime is more difficult to schedule
• Training and support becomes more complex
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Lessons Learned• Seneca’s Lessons
– Buy in from user community is very important.• Regular communication with users is key• Focus Groups work• Portal Committee• IT Advisory Council
– Provide adequate support, training and documentation.
– Be transparent, but not invisible.
– Timing of Upgrades can make a big difference.• Functionality & Features vs. Stability & Performance
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The Future• Standards
• Mobile
• Accessible
• Open
• Free
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The title of this session is:
Seneca's Implementation of Blackboard Learn as an Institutional Portal