Seeing the ‘Wood from the Trees’ in Service Transformation
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Frank-Partners Nick Frank: Supporting organisations achieve their Service business Goals: 9 th October 2013 1 Seeing the ‘Wood from the Trees’ in Service Transformation Nick Frank 8 th October 2014 [email protected]: email +352 621 215 856: Mobile Nick Frank@frankpartners: Twitter
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Transcript of Seeing the ‘Wood from the Trees’ in Service Transformation
Frank-Partners Nick Frank: Supporting organisations achieve their Service business Goals: 9th October 2013 1
Seeing the ‘Wood from the Trees’
in Service Transformation
Nick Frank
8th October 2014
[email protected]: email
+352 621 215 856: Mobile
Nick Frank@frankpartners: Twitter
Frank-Partners Nick Frank: Supporting organisations achieve their Service business Goals: 9th October 2013 2
Frank-Partners Nick Frank: Supporting organisations achieve their Service business Goals: 9th October 2013 3
Finding Pathways to Service Profitability Reactive to Pro-Active Service Service Business Start up, Operations & Sales Sales & Marketing Launch Management Professional Engineer
GROWTH STAGES Managing Partner
Senior Consultant
Blog - Thought Leadership
Background
Exp
erie
nce
s
Partne
rs
Frank-Partners Nick Frank: Supporting organisations achieve their Service business Goals: 9th October 2013 4
Frank-Partners Nick Frank: Supporting organisations achieve their Service business Goals: 9th October 2013 5
©Frank-Partners
Service Business Model
Frank-Partners Nick Frank: Supporting organisations achieve their Service business Goals: 9th October 2013 6
Service Business Model
©Frank-Partners
Incorporates concepts from Noventum Service Management
Frank-Partners Nick Frank: Supporting organisations achieve their Service business Goals: 9th October 2013 7
Service Business Model
©Frank-Partners
Incorporates concepts from Noventum Service Management
Frank-Partners Nick Frank: Supporting organisations achieve their Service business Goals: 9th October 2013 8
Service Business Model
©Frank-Partners
Incorporates concepts from Noventum Service Management
Frank-Partners Nick Frank: Supporting organisations achieve their Service business Goals: 9th October 2013 9
Service Business Model
©Frank-Partners
Frank-Partners Nick Frank: Supporting organisations achieve their Service business Goals: 9th October 2013 10
THANK YOU
Nick Frank
8th October 2014
[email protected]: email
+352 621 215 856: Mobile
Nick Frank@frankpartners: Twitter
