Performance Improvement Examples (PIEs)
IT Trends & Service Management
Partnerships for Innovation: Building Innovation Capacity
Contemplation about my own experience with a Massive Open Online Course
World University and School
MyT-Me How T-Shaped Am I?
Interactional Expertise vs T-shape
Musings on Metrics for Service Systems
Service Excellence ISSIP Innovation SIG
Service Science Programs at the University Politehnica of Bucharest
Mondragon Team Academy. Brief Introduction
Towards An Improvement Community Platform for Service Innovation
Using Bill of Services(BOS)
Proposed Guidelines for Evaluating a Service Science Master’s Program
Service Research in Luxembourg: a focus on Service System Governance and Enterprise Architecture
Smarter Cities
DebateGraph – Collaborative Wisdom in Action
The Leading Authority on Innovation Management. A Framework to manage Innovation
Engaging Gen-Y Customers: The Fusion of Innovation and Technology
On Service Systems: a Systems Approach