Scott McKenzie316-200-8301 • scot.a.mckenzie@gmail.com

PROFESSIONAL SUMMARY

Director of Operations • Security and Safety Manager • Area Vice President • General Manager • Operational Effectiveness • Problem Resolution • Budget Administration • Staff Development • P&L Responsibility • Financial Analysis • Top Branch Manager • President’s Club • Circle of Excellence •

Consultative Selling Expert • Operations Expertise

PROFESSIONAL EXPERIENCE

Securitas Security Service USA, Inc. 2007 – PresentLeading international provider of security protective servicesBranch Manager

Grew weekly service hours by 23% by providing exceptional customer service and execution of sales strategy

Increased revenue by 30%, a $1.6 million increase, through effective business development initiatives, client base and technology expansion

Reduced area costs by over 10%, a savings of $40,000, through detailed financial analysis and successful cost management strategies

Decreased employee unbilled overtime saving over $45,000 by implementing effective Human Resource management with innovative recruiting, training and staffing solutions

Increased operating income by 133%, adding $566,000 to the bottom line, through implementation of solid strategic business operations management and business development leadership

Reduced employee turnover by 22% through creative retention and development programs, that included a staff of 275 security officers and management staff of 4

Achieved a client retention rate above 90% by successful development and execution of Key Performance Indicators

Improved contract gross margin dollars by 66%, a $500,000 increase, through client satisfaction and negotiation skills

Exceeded year over year operating income for 5 consecutive years by providing exceptional service delivery, leadership and operational effectiveness initiatives

MSI Services, Inc. 2005-2007Commercial and industrial HVAC services providerSales and Marketing Manager

Optimized the sales organization by implementing a new formal sales strategy and structure that increased prospecting contact by over 50%

Maximized company exposure to customers and prospects through the development, creation and management of a new company website

Increased sales productivity by 75% through the implementation and administration of Salesforce.com CRM program

Exceeded sales revenues budget by 45% through effective coaching, development, direction and discipline of sales personnel

Imagistics International, Inc. 2002 – 2005Provider of document management technology and services; copiers, printers, scanningBranch Manager and Sales Executive

Promoted to Branch Manager after demonstrating strong sales results and leadership skills Led all sales executives in new sales revenue in the Wichita market Exceeded sales quota by over 20% utilizing a consultative sales method, strong product

knowledge, technology and networking experience and high activity levels

Buchanan Associates 1999-2002Multi-regional company providing I.T. consulting services Director of Consulting Services

Attained 100% quota each year driving new business, successful client relationship building and solid project management

Increased client billing with the addition of 15 I.T. professionals through aggressive prospecting, marketing efforts and consultative selling methods

Contributed to a 90% retention rate of I.T. consultants through sound management of projects, promoting a positive work environment and clear communication of objectives

Xerox Business Services, Inc. 1997-1999World leading organization for business process and document managementAccount Manager

Awarded President’s Club for beating budget due to key account management, strong customer relationship skills and effective operations management of technology equipment and personnel

Led multi-departmental teams that achieved several large contract expansions in products and services enabling other team members to reach and surpass their plans

Achieved 100% client retention through regular customer service reviews, prompt problem resolution and managing a high caliber staff delivering exceptional and consistent service

Inacom Information Systems, Inc. 1993-1997International company providing information technology products and servicesSales Executive

Awarded Circle of Excellence 3 years for exceptional sales performance selling I.T. products and services to commercial clients

Achieved record sales for the Wichita branch with annual revenues topping $7 million Contributed to higher gross margins through promotion and selling of outsourced networking

services

EDUCATIONBachelors of Business Administration • Major: Marketing • Wichita State University