Joining a Support

Session on a Mac

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Last updated: 09302013

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Table of Contents

About joining a WebEx Support session on a Mac .................................................... 3

Joining a support session using Safari ....................................................................... 5

Finding out your version of Safari .............................................................................. 5

Safari 6.0X or below .................................................................................................. 6

Safari 6.X .................................................................................................................. 6

Safari 7 ...................................................................................................................... 7

Joining a support session using other browsers ....................................................... 9

Chrome (all versions) ................................................................................................ 9

Firefox (all versions) .................................................................................................. 9

3

This guide provides special instructions for Mac users who are joining a WebEx

Support session. Identify your browser and version and then follow the applicable

procedures in this guide.

Important:

Download this document or save this link: http://support.webex.com/meetings/wbs/latest/sc/pdf/sc_join_mac.pdf.

The process described in this document will require you to quit your browser.

About joining a WebEx Support session on a Mac

5

First identify your Safari version, and then follow the appropriate procedure.

Finding out your version of Safari (on page 5)

Safari 6.0X or below (on page 6)

Safari 6.X (on page 6)

Safari 7 (on page 7)

Finding out your version of Safari

To find out your version of Safari:

1 Open Safari and click Safari in the upper-left-hand corner.

2 Click About Safari.

The version number will appear.

Joining a support session using Safari

Joining a support session using Safari

6

Safari 6.0X or below

To use Safari 6.0X or below:

1 Click here to install Java and follow the on-screen instructions.

2 After installation is complete, quit Safari (Cmd-Q).

3 After completing step 2, restart Safari and navigate to your support session again.

Safari 6.X

To use Safari 6.X:

1 Click here to install Java and follow the on-screen instructions.

Note: If you see the Java blocked for this website button, then Java is already installed

and you can skip to step 5 below.

2 After installation is complete, quit Safari (Cmd-Q).

3 Open Safari again after it has completely closed.

4 Once Safari has restarted, navigate to your support session.

5 Click Safari in the upper-left-hand corner and select Preferences.

6 Select the Security tab.

7 Click the Manage Website Settings… button.

8 Select Java on the left side.

9 Select your WebEx site and set the option to Allow (no security restrictions) as

shown below.

10 Click the Trust button in the pop-up.

11 Click Done.

12 Click the Java blocked for this website button on the page and click Trust.

The session will start automatically.

Joining a support session using Safari

7

Safari 7

To use Safari 7:

1 Click here to install Java and follow the on-screen instructions.

Note: If you see the Java blocked for this website button, then Java is already installed

and you can skip to step 5 below.

2 After installation is complete, quit Safari (Cmd-Q).

3 Open Safari again after it has completely closed.

4 Once Safari has restarted, navigate to your support session.

5 Click Safari in the upper-left-hand corner and select Preferences.

6 Select the Security tab.

Joining a support session using Safari

8

7 Click the Manage Website Settings… button.

8 Select Java on the left side.

9 Select your WebEx site and set the option to Run in Unsafe Mode as shown

below.

10 Click the Trust button in the pop-up.

11 Click Done.

12 Click the Java blocked for this website button on the page and click Trust.

The session will start automatically.

9

Follow the procedure described for your preferred browser:

Chrome (all versions) (on page 9)

Firefox (all versions) (on page 9)

Chrome (all versions) Chrome on Mac OS X 10.7.3 and above does not support Java. Use Safari or Firefox

instead. For more information, visit Java's website.

Firefox (all versions)

To use Firefox (all versions):

1 Click here to install Java and follow the on-screen instructions.

2 After installation is complete, quit Firefox (Cmd-Q).

3 After completing step 2, restart Firefox and navigate to your support session

again.

Joining a support session using other browsers