SchoolDude IT Professional Benchmark Survey Results

PRESENTED BY:

3/25/2013

THE UNIQUE CHALLENGES FACING THE IT PROFESSIONAL IN K-12 EDUCATION SURVEY RESULTS HIGHLIGHTS

Maddie Mansson, Market Manager, SchoolDude

THE CHALLENGE

PART 1

Huge budget pressure affects everyone

Not enough staff to manage and maintain the rapidly growing number of assets

No time to train teachers and staff on how to use new technologies

Unable to provide adequate equipment to students

72% Do not have enough

time to implement new technology

Mandates and new technology initiatives raises the bar

Common Core

Tech Readiness

BYOD, 1:1 computing

70% Do not have time

to integrate technology

into the classroom

THE RESEARCH

PART 2

Survey Details and Demographics

Focused on Four Key Areas

Staffing

IT Assets

Software and Systems

IT Issues

371 respondents Targeted to top-district-level IT leaders

Represented 39 states

97% were Public K-12

Access the full survey report here: www.schooldude.com/itreport

: www.schooldude.com/itreport


Survey Demographics – District Size

7%

10%

26%

17% 16%

14%

10%

<500 500 - 999 1,000 - 2,999

3,000 - 4,999

5,000 - 9,999

10,000 - 24,999

>25,000




IT Staffing

Student to IT Staff Ratio Staffing

Mean Number of Students per Total IT staff in K-12

Put it in Perspective: In the corporate world, that ratio is between 100-200:1

Think about it! How many more computers per student has your district added in the past year?

437

185 215

488

383

488 532

941

0

100

200

300

400

500

600

700

800

900

1,000

National < 500 500 - 999 1,000 - 2,999

3,000 - 4,999

5,000 - 9,999

10,000 - 24,999

> 25,000




Respondents who don’t have enough IT staff to:

66%

57%

51%

38%

44%

57%

72%

70%

Effectively support the needs of the district/school

Meet your department’s yearly objectives

Maintain network systems adequately

Install IT applications

Maintain IT applications

Plan for new technology

Implement new technology

Integrate technology into the classroom

Staffing




The same or less staff to handle more stuff

Staffing

15%

15%

70%

Decreased

Increased

Stayed the same




Where is staff is needed? Staffing

79%

62%

21%

69%

26%

46%

56%

57%

53%

21%

38%

79%

31%

74%

54%

44%

43%

47%

Technology Leaders

IT Manager/Coordinators

Instructional Technology

Media Specialists

Technicians

Technology Assistants

LAN Engineers

Student Records Specialist

Web Specialist/Web Application Developer

Do Not Need Additional Staff Need Additional Staff




Is Outsourcing the Answer? Staffing

79% 76%

44% 50%

2012 2010 2009 2008

21%

59%

16%

3% 0% 1%

None 1-10% 11-25% 26-50% 51-57% 76-100%

IT Staff Outsourced to an Outside Vendor

Respondents who Outsource Some IT Staff (2008-2012)

Reactive vs. Proactive Staffing

Think about it! How do you have time to plan, test, and implement new information technology & assets if most of your day is spent “putting out fires”?

36% 37% 37% 44%

64% 63% 63% 55%

0%

20%

40%

60%

80%

100%

120%

2012 2010 2009 2008

Reactive

Proactive

Percentage of respondents who work in a reactive mode versus a proactive mode

64 percent of respondents spend more than half their day in a reactive mode.




IT Staffing Summary Staffing

IT Staff in public K-12 is understaffed—more assets than ever to manage

IT staff in public K-12 do not have time to integrate and implement new technologies

Working in a reactive mode due to lack of staff

Growing number of districts are outsourcing to meet needs of department

Overall, data is similar to years in past




IT Assets

Number of Assets Keeps Growing

IT Assets

70%

6%

25%

Increased

Decreased

Stayed the Same

74%

4%

8%

15% Stayed the same

Increased proportionally

Increased, but not by as much

Decreased

Compared to last year, the number of computers in my school system has:

Put it in Perspective: For school systems where the number of computers increased, IT Staff levels have:




…and growing IT

Assets

Compared to Last Year, the Number of Non-Computer IT Assets Has: 1%

28%

51%

20%

Decreased

Significantly increased

Somewhat increased

Stayed the same




Existing Assets are Aging IT

Assets

Percentage of All Computers that are Five or More Years Old

About 50 percent said half or more of their computers are 5+ yrs old.

3%

14%

23%

29%

20%

10%

None 1-10% 11-25% 26-50% 51-75% 76-100%




…but, are they aging gracefully?

46%

36%

10%

4% 4%

Significantly more

Somewhat more

About the same

Somewhat less

Significantly less

The Amount of Time it Takes to Support a Five-Year Old Computer is (Compared to a New Computer):


IT Assets



Replacement Strategy and Frequency

Does Your Organization have a Formal Refresh Strategy for Replacing Old Computers?

56.0%

44.0%

Yes

No

17%

18%

35%

31%

Every three years

Every four years

Every five years

Other

How Often Do You Replace Computers?


IT Assets



IT Asset Audits

How Often Do You Conduct an Inventory of IT Assets and to Whom Do You Report the Results?

6%

42%

24%

12%

8%

10%

68%

47%

63%

14%

3%

2%

For internal use

For the School Board

For the State DOE

Never

Every Other Year

Every School Year

Twice per Year

Think about it! How can you get an accurate picture of your assets if you don’t know what you have?


IT Assets



Software and Systems Software and

Systems

Software and system you support and the time spent on each

Software and

Systems

1%

38%

23%

18%

18%

42%

8%

26%

6%

10%

45%

59%

69%

64%

73%

53%

40%

60%

53%

67%

34%

1%

7%

14%

6%

3%

31%

8%

30%

17%

14%

1%

1%

2%

2%

2%

18%

5%

12%

6%

Classroom Technology

Video Conferencing

Integrated Security and Protection Systems

Telecommunication Systems

Cafeteria Management Systems

Transportation Systems

Student Management Systems

Human Resource Systems

Printers

Training and Professional Development

Don't Have/Don't Support

Less than 25%

25%-49%

50% and more

How Familiar are you with the Software-as-a-Service (SaaS) model? 2008–2012

Software and

Systems

10% 12% 15% 13%

36% 45% 37%

51%

54% 43% 48%

36%

2012 2010 2009 2008

Very familiar

Somewhat familiar

Not at all familiar

Familiarity increased

almost 20 % since 2008.




Familiarity of SaaS and adaption rates grow at about the same rate

Software and

Systems

57%

19%

3%

20% Currently use for one or more applications

Don’t plan to use any

Plan to adopt in within 12 or more months

Under consideration, but no decision yet

Do You Currently Use Any SaaS Applications?




Current IT Issues IT Issues




Top IT Issues IT Issues




Respondents who indicated their IT budget is less than needed to:

IT Issues

41%

34%

52%

36%

38%

24%

23%

27%

23%

Allow you to meet the overall expectations of the School Board/District leaders?

Allocate enough financial resources to support the computer assets that have

already been purchased?

Allocate enough financial resources to invest in new computer assets that are needed to meet state requirements?

IT budget is severely less than needed

IT budget is slightly less than needed

IT budget is sufficient

IT budget is more than needed




How are you overcoming budget and funding issues?

IT Issues

14%

43%

44%

14%

53%

46%

25%

28%

20%

Reduction in staff

Reduction in technology purchases

Grants

Stimulus money

e-Rate funds

Network or server consolidation

Vendor contract negotiations

Reduced energy use

Other (please specify)




Research Summary

Time’s aren’t great… but there are some hopeful trends emerging

Flat trends = predictable = workable

Must continue to do more with less

Keep your head up




(SOME) SOLUTIONS

PART 3

Small changes can make a big impact

Change what you are responsible for

Use data to justify and measure

Must continue to do more with less

Utilize tools

Use data to drive decisions

Close perception gap

Keep your head up




Access the full survey report here:

www.schooldude.com/itreport


http://www.schooldude.com/itreport



Contact

Maddie Mansson, Market Manager [email protected]

1-877-868-3833




SchoolDude IT Professional Benchmark Survey Results

Technology

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