SAUG SUMMIT 2012 + SAP FORUM AUSTRALIA...4 SAUG SUMMIT 2012 + SAP FORUM AUSTRALIA YOUR EXPERIENCE...
Transcript of SAUG SUMMIT 2012 + SAP FORUM AUSTRALIA...4 SAUG SUMMIT 2012 + SAP FORUM AUSTRALIA YOUR EXPERIENCE...
SAUG SUMMIT 2012 + SAP FORUM AUSTRALIA
Event Program
Melbourne Convention & Exhibition Centre21 – 23 August 2012
The SAP Australian User Group (SAUG) and SAP Australia would like to thank all sponsors for their support and contribution to the Event. We especially would like to extend recognition to the top-level sponsors. Please take time to visit all exhibitors while in Melbourne.
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THANK YOU FROM SAUG AND SAP
ENTERPRISE DATA SOLUTIONS
PLATINUM SPONSORS
GOLD SPONSORS
SILVER SPONSORS
SAUG CIO FORUM + NETWORKING EVENT SPONSOR
ANDREW BARKLA President and Managing Director SAP Australia New Zealand
Welcome to the SAUG Summit 2012 and SAP Forum Australia.
We are very pleased to bring you the best of both programs in one location. During the next three days you will have the opportunity to:
and others
providers all under one roof
of the user community.
run like never before.
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WELCOME
IAN HARVISON
SAP Australian User Group (SAUG)
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YOUR EXPERIENCESAUG SUMMIT 2012 + SAP FORUM AUSTRALIA
On-Site Event Program
2012 program.
Social MediaJoin the conversation on twitter:
#SAUGsummit
#SAPforum
#SAUGMentorWrap to ask questions to the SAP Mentors
Networking OpportunitiesWe have many opportunities for you to connect with peers and make new connections while at the event. See our section on Networking for further details.
Wireless Access
prompts on your browser.
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CONTENTS
AGENDA 6
Day 1 SAUG Summit 2012 6
Day 1 Technology Track 7
Day 2 SAP Forum Australia 8
Day 2 SAUG Summit 2012 8
Day 3 SAUG Summit 2012 9
SAUG SUMMIT 2012 KEYNOTE SPEAKERS 10
SAP FORUM AUSTRALIA KEYNOTE SPEAKERS 15
TECHNOLOGY TRACK KEYNOTE AND SESSIONS 18
SAUG SUMMIT 2012 BREAKOUT SESSIONS 21
NETWORKING 39
GENERAL INFORMATION 43
SPONSORS 44
MELBOURNE CONVENTION & EXHIBITION CENTRE MAPS 47
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AGENDADAY 1
Tuesday, August 21
SAUG Summit 2012
8:00 – 17:30 Registration Exhibition Hall
9:00 – 9:30 SAUG Chairman Address Plenary
9:30 – 10:30 Opening Address: The Nature of Success Plenary
10:30 – 11:00 Morning Tea Exhibition Hall
10:35 – 10:55 SAP User Interface Strategies and Options Mentor Theatre
11:00 – 11:45 Plenary
11:45 – 11:50 Transition
11:50 – 12:35 Breakout Sessions
Breakout 1: 5 Key Things to Consider when Implementing Room 211 SAP into a Rapidly Changing Organisation Breakout 2: The Missing Link - How Human Capital Metrics Room 212 can assist Business Performance Breakout 3: Project Dashboard Reporting with BI4.0 and Room 213 SAP BI Product Roadmap
12:35 – 13:55 Lunch Exhibition Hall
12:45 – 13:05 Testing Strategies and Practices Mentor Theatre
13:15 – 13:35 Building and Using WDA Configuration Components Mentor Theatre
13:55 – 14:40 Keynote 2: Spotless Facility and Food-Service Management Plenary Group Reinvents Operating Model with TCS
14:40 – 14:45 Transition
14:45 – 15:30 Breakout Sessions
Breakout 4: Solution Manager Business Process Monitoring Room 211 Breakout 5: Let me Reintroduce you to the ICF Room 213
Room 212 Contact Centre?
15:30 – 16:00 Afternoon Tea Exhibition Hall
15:35 – 15:55 SAP Mobile Enablement Options Mentor Theatre
16:00 – 16:45 Breakout Sessions
Breakout 7: The Hybrid Model = Cloud + SAP Room 211Room 212
Breakout 9: SAP GRC Access Controls Room 213
16:45 – 16:50 Transition
16:50 – 17:30 Keynote 3: From Transactions To Engagement Plenary – The Shift In Business Design
17:30 – 19:30 Networking Evening Event Exhibition Hall
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AGENDADAY 1
Tuesday, August 21
SAUG Technology Track
8:00 – 17:30 Registration Exhibition Hall
8:45 - 9:30 Room 210 Roadmap and Vision
9:30 -10:00 Customer Keynote Room 210
10:00 -10:30 SAP InnoJam Winners Presentation Room 210
10:30 -11:00 Morning Tea Exhibition Hall
Track A – Room 210
(PMC/CP)
Track B – Room 209Database and Enterprise Information Management (EIM)
11:00 - 11:40 Consumption Enablement with SAP NetWeaver Gateway
Establishing an Information Governance Strategy
11:40 - 12:20 SAP NetWeaver Cloud Getting started with Information Governance
12:20 - 13:00 NetWeaver Process A Unified Data Management Strategy for real-time data management integrated with Hadoop
13:00 - 13:30 Lunch Exhibition Hall
13:30 - 14:15 NetWeaver IDM and SSO from your enterprise information with SAP Data Services
14:15 - 15:00 Analyse and act now on moving data - Sybase ESP - Complex Event Processing in Real Time
Learn the benefits of running the same database system that powers Wall Street - SAP Business Suite on Sybase Adaptive Server Enterprise (ASE)
15:00 - 15:45 SAP NetWeaver Portal SAP Business Suite master data using SAP Master Data Governance
15:45 - 16:15 Afternoon Tea Exhibition Hall
16:15 - 16:50 SAP Landscape Virtualisation and Cloud Management
SAP® Extended Enterprise Content Management
16:50 - 17:30 A Great User Experience for Microsoft and SAP Users Alike - the new Duet Enterprise
Sybase® PowerDesigner®
17:30 -19:30 Networking Evening Event Exhibition Hall
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AGENDADAY 2Wednesday, August 22
SAP Forum Australia 8:00 – 16:30 Registration Exhibition Hall
9:00 – 9:30 SAP Welcome: Innovation is Changing the Way your Customers Plenary do Business
9:30 – 10:00 Plenary
10:00 – 10:30 SAP Run Like Never Before Customer Keynote Plenary
10:30 – 11:00 Morning Tea Exhibition Hall
10:35 – 10:55 Mentor Theatre
11:00 – 11:30 Mobilise your Business Plenary
11:30 – 12:00 Innovations in Database & Technology Plenary
12:00 – 12:30 Plenary
12:30 – 14:00 Lunch Exhibition Hall
12:45 – 13:05 Intro to Everything SAP in 20 minutes Mentor Theatre
13:15 – 13:35 Business Intelligence Mentor Theatre
SAUG Summit 2012
14:00 – 14:45 Breakout Sessions Breakout 10: Driving Business Value from the SAP Real-time Room 210
Data Platform Breakout 11: Rapid Deployment Services Room 211 Breakout 12: How SAP NetWeaver Gateway can deliver you Room 212
Breakout 13: The Joy of a Green Field? Room 213
14:45 – 15:25 Afternoon Tea Exhibition Hall
14:55 – 15:15 Get the most out of outsourcing by Right-Sourcing Mentor Theatre your internal SAP capabilities
15:25 – 16:10 Breakout SessionsRoom 212
Breakout 15: Research Information Architecture Room 210 Breakout 16: IBM PureSystems - Expert Integrated Room 211 Systems for SAP Breakout 17: Highlights on the significance and Room 213 benefits of Cloud in your business strategy
16:10 – 16:15 Transition
16:15 – 17:00 Keynote 4: Super Retail Group HANA BI Story Plenary
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AGENDADAY 3 Thursday, August 23
SAUG Summit 2012
8:00 – 16:15 Registration Exhibition Hall9:00 – 9:45 Keynote 5: CoIT – How shadow IT and traditional IT Plenary can succeed together 9:45 – 9:50 Transition 9:50 – 10:35 Breakout sessions Breakout 18: Telstra Case Study Room 210 Breakout 19: Project nXtgen - Solving the challenge Room 211 of growth and creating new opportunities Breakout 20: Budgeting for the Mining Boom Room 212 Breakout 21: SAP Custom Development Room 213
10:35 – 11:05 Morning Tea Exhibition Hall10:40 – 11:00 Solution Manager Roadmap Mentor Theatre
11:05 – 11:50 Breakout Sessions Breakout 22: SAP Performance Benchmarking and Room 213 Value Management Breakout 23: BCM - Road to Complete Call Centre Automation Room 211 Breakout 24: Rapid & Flexible Grants Management Solution Room 212 Breakout 25: Detective HANA - Solve More Crime in Less Time Room 21011:50 – 11:55 Transition11:55 – 12:40 Breakout Sessions Breakout 26: Tips and Techniques in Engaging Room 211 SAP Support - A Customer View Breakout 27: Best-Practice Data Warehouses using Room 212 SAP BusinessObjects and Sybase IQ Breakout 28: AGL implements SAP HANA Room 210 Breakout 29: Transforming Your Business - Our End-to-End Room 213 Experience - LP Online
12:40 – 13:55 Lunch Exhibition Hall12:45 – 13:05 Mentor Theatre13:15 – 13:35 SAP HANA Mentor Theatre
13:55 – 14:40 Keynote 6: “Show me the money” – ensuring your SAP Project Plenary delivers business results14:40 – 14:45 Transition 14:45 – 15:30 Breakout Sessions Breakout 30: Back to the Future - Tips on Worldwide SAP Rollouts Room 213
Room 210 Breakout 32: Exploiting Solution Manager to Speed Up Room 212 Your Enhancement Pack Upgrade Breakout 33: The Changing Face of SAP Education Room 211
15:30 – 16:00 Afternoon Tea Exhibition Hall16:00 – 16:45 Mentor Wrap Plenary
16:45 – 17:00 Plenary
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SAUG SUMMIT 2012KEYNOTE SPEAKERS
OPENING ADDRESS: THE NATURE OF SUCCESS
Africa contains some of the most complex and competitive ecosystems on the planet. The animals that live within this ecosystem are subject to rapid change and intense competition.
In The Nature of Success
and characteristics of four iconic African animals to create sustained success in difficult environments.
behaviours in detail. He identified that each species has developed a competitive advantage that allows them to thrive in even the most hostile conditions.
introduce each of the animals and their competitive advantage:
Lion: TeamworkGiraffe: LeadershipLeopard: AdaptationElephant: Communication
KEYNOTE 1: FORTESCUE’S FUTURE AND CULTURE
Located in the iron ore rich Pilbara region of Western Australia with close
producer. Fortescue has an enviable record of rapidly bringing new projects
Fortescue continues to drive outcomes that seem too impossible within an industry that has history of long lead times to market. How do they do it? Fortescue believes deeply in its culture
insight into how it intends to exceed all expectations.
KEYNOTE 2: SPOTLESS FACILITY AND FOOD-SERVICE MANAGEMENT GROUP REINVENTS OPERATING MODEL WITH TATA CONSULTANCY SERVICES (TCS)
Tata Consultancy Services
Spotless Group turned to TCS for a unique SAP implementation to redesign its operating
Spotless is an international services company specialising in outsourced facility management
KEYNOTE 3: FROM TRANSACTIONS TO ENGAGEMENT – THE SHIFT IN BUSINESS DESIGN
innovators are seeking to apply disruptive consumer technologies to enterprise class uses — call it the consumerisation of IT in the enterprise. The likely results include
engagement systems.
engagement systems such as Facebook and Twitter in the consumer world. The rich usability and intuitive design reflect how users want to work – and now users are coming to expect the same paradigms and designs in their enterprise world.
Find out what the big shift means for your enterprise. Ray is the author of the popular
CIO Central and Harvard Business Review.
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SAUG SUMMIT 2012KEYNOTE SPEAKERS
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SAUG SUMMIT 2012KEYNOTE SPEAKERSKEYNOTE 4: SUPER RETAIL GROUP HANA BUSINESS INTELLIGENCE (BI) STORY
Super Retail Group (SRG)
Super Retail Group is a specialty retailer focused on providing its customers with products and services that they use in their leisure time. With three divisions
broad product range across a group network of almost 600 stores. With customer preferences
focused on helping the customer shop in the way that they want.
This increasingly complex multichannel environment requires much better visibility of what is
is becoming more important for our team.
KEYNOTE 5: COIT – HOW SHADOW IT AND TRADITIONAL IT CAN SUCCEED TOGETHER
The consumerisation of IT (CoIT) is putting many new demands on the traditional IT environment. A lot of the time it materialises as shadow IT within our organisations. We need to embrace it and work with it to ensure we are
delivering the services our customers expect.
and execution. Keeping a very close eye on emerging technology and the changing technology
most effective and efficient way possible.
moved into the application and business intelligence space delivering multiple mobile
Enhancing ExtremePerformance.
www.asggroupsolutions.com.au/sapsolutions E [email protected] T +61 2 9026 8512
Global economies, market volatility, 24/7 mobile connectivity and big data requirements all demand the extreme performance inherent in SAP solutions. ASG delivers this performance with its comprehensive range of SAP and Business Objects services, helping organisations to drive extreme results.At ASG our local, industry-specific SAP experience, combined with a practical engagement approach, will deliver you unrivalled performance.
ASG SAP Solutions. Achieve the Extreme.
Strategic Planning Implementation Upgrades Optimisation & Integration Application Managed Services
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SAUG SUMMIT 2012KEYNOTE SPEAKERS KEYNOTE 6: “SHOW ME THE MONEY” – ENSURING YOUR SAP PROJECT DELIVERS BUSINESS RESULTS
project delivers business results by ruthlessly managing a business transformation scope. In
How to extrapolate measurable business improvement targets from SAP functionality Developing a target operating model to ensure that all the dependencies for success
are addressed Embracing the elephant in the room – organisational change Defining and tightly managing scope
successfully defining and managing SAP enabled business transformation. Philip Dove is
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HEADLINESEXAMPLES©
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SAP FORUM AUSTRALIAKEYNOTE SPEAKERS
INNOVATION IS CHANGING THE WAY YOUR CUSTOMERS DO BUSINESS
SAP Australia New Zealand
Innovation is changing the way you do business, and it’s changing your
customers. Who do your customers want to become, and how can you help
them get there?
Andrew Barkla will talk about why gauging your customer needs is about showing them what
they need – before they need it, or giving them a solution to a challenge they didn’t know they
had. At SAP, our vision is to help customers run better through genuine innovation, and market
leadership. Find out how SAP can also help your customers run better.
brings to the position 20 years of local and international business experience.
SAP SOLUTIONS FOR INDUSTRIES: RUN, GROW, TRANSFORM YOUR BUSINESS
For more than 40 years, SAP has helped companies in all industries run better.
Find out how SAP’s end-to-end solutions that leverage the breadth of the
SAP portfolio across Cloud, Applications, Analytics, Mobile and Database &
Technology can help your company improve industry specific key performance
indicators and seize new opportunities - within and beyond your traditional
industry boundaries.
responsible for driving SAP‘s global industry solution management and go-to-market strategy.
end-to-end solutions.
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SAP FORUM AUSTRALIAKEYNOTE SPEAKERS
RUN LIKE NEVER BEFORE CUSTOMER KEYNOTE
Hosted by Marcus Starke, join us as Wayne Johncock shares his experiences in driving the
SAP strategy and innovation at Centrica, one of the largest utilities in the world with over 30
million customer relationships. With over 10 years experience in implementing SAP solutions
across 9 different countries, Wayne will share how he has leveraged SAP to help organisations
run better.
Wayne Johncock
Wayne Johncock is currently a member of the IEAC (Independent Executive Advisory Council) for SAP. Previously he represented Centrica on the SAP ACCU (Advisory Customer Council for Utilities) and chaired the High Volume
worked in 9 different countries implementing the Industry solution in utility companies around the world.
Marcus served as National Vice President for North America Marketing.
Marcus oversees all regional marketing activity for SAP Marketing globally. He is instrumental
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SAP FORUM AUSTRALIAKEYNOTE SPEAKERS
MOBILISE YOUR BUSINESS
at SAP
portfolio of mobile B2E and B2C applications across all SAP Lines of Business and Industry focus areas. Nick and his team are responsible for delivery of
mobile roadmaps and market requirements for all aspects for SAP Mobile business. In
business planning. A key success for Nick was the establishment of the first three co-
INNOVATIONS IN DATABASE & TECHNOLOGY
to rapidly address changing market requirements and meet evolving customer needs for data warehousing.
deliver the best software solutions and services in the IT industry. Located in high-tech centres
co-innovation.
SAP’S CLOUD STRATEGY: RUN BETTER, RUN FASTER
OnDemand at SAP
has held various leadership
Social & Marketing capabilities and is also responsible for driving the Integration of all Cloud
and implementations. She started her career at Shell where she gained tremendous business knowledge and started her SAP journey.
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TECHNOLOGY TRACK KEYNOTEBUILD AND EXTEND: SAP’S APPLICATION INFRASTRUCTURE STRATEGY
Enterprise Information Management Solutions and the Financial Services Network businesses at SAP
This keynote looks at the role of a flexible application infrastructure to meet the
growing need for new functionality and adaptable business processes. Get a
strategic view of SAP’s application infrastructure portfolio, including application
platforms, development tools, and middleware components, as well as content management
and portal products.
Financial Services Network.
CUSTOMER KEYNOTE
Wayne Johncock
the largest utilities in the world. Previously Wayne was the Chief Architect at
utility billing system globally. Wayne is a member of the SAP ACCU (Advisory Customer Council for Utilities) and chairs the High Volume Performance Workgroup on this
implementing the Industry solution in utility companies around the world.
SAP INNOJAM WINNERS PRESENTATION
SAP InnoJam is 30 hours of hands-on experience of SAP’s coolest and newest innovative
technologies with on-site SAP domain experts. Participants at the Australian SAP InnoJam,
held August 19-20, were presented with a scenario to solve. During this session, Simon Dale
will present the winning team.
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TECHNOLOGY TRACKSESSIONSTRACK A: PLATFORM, MIDDLEWARE, CLOUD, CONTENT AND PORTALS (PMC/CP)
Access your SAP applications and create amazing experiences from any environment, any device, any time: Consumption Enablement with SAP NetWeaver Gateway
The Foundation for Cloud Application Development: SAP NetWeaver Cloud
Collaborative Processes and Orchestrating Business Rules, Processes, Data, Realtime Events OnPremise, OnDemand and OnDevice with NetWeaver Process
Establishing a Single Sign On and Identity Management Strategy to centrally manage user access to multiple applications: NetWeaver IDM and SSO
Analyse and act now on moving data - Sybase ESP - Complex Event Processing in Real Time
Raising the Portal Bar - Next Generation Portals, Content Management, Site Management, Mobility and Cloud - SAP NetWeaver Portal
SAP Landscape Virtualisation and Cloud Management: Manage, Model, Scale, Clone, Operate and Deploy your SAP Applications
A Great User Experience for Microsoft and SAP Users Alike - the new Duet Enterprise
TRACK B: DATABASE AND ENTERPRISE INFORMATION MANAGEMENT (EIM)
Establishing an Information Governance Strategy
Information Management Global Centre of Excellence
Getting started with Information Governance
A Unified Data Management Strategy for real-time data management integrated with Hadoop
Move, improve, govern, and unlock value from your enterprise information with SAP Data Services
Learn the benefits of running the same database system that powers Wall Street - SAP Business Suite on Sybase Adaptive Server Enterprise (ASE)
Centrally maintain, manage, and govern SAP Business Suite master data using SAP Master Data Governance
SAP® Extended Enterprise Content Management
Sybase® PowerDesigner®
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SAUG SUMMIT 2012BREAKOUT SESSIONS
SESSION LEVELS DEFINEDStrategic:have a broader view of the SAP landscape.
Business:
Technical: Targeting people who would like to know more of the detail.
User: Aimed at attendees who would like to gain more information about a specific SAP technology or service even if you have never heard of it before.
General Session: These sessions will be of interest to most Summit delegates regardless of industry or job function.
SESSION 15 Key Things to Consider when Implementing SAP into a Rapidly Changing Organisation
nebulous and too complex to be implemented quickly enough to service the needs of agile and
accommodate the many changes in their first two years of operating in Australia.
Level: Business
SESSION 2 The Missing Link - How Human Capital Metrics can assist Business Performance
Human Capital insights are in high demand as businesses want to understand all aspects
business performance.
Layer 1: Fast Facts - What do all businesses need to know about their employees
Layer 2: Insight - The monitoring of human capital trends and key HR initiatives for executive teams
Layer 3: The Bottom Line - The effect of human capital on business performance
Join this session to learn how business performance and human capital activity can be linked
our workforce can affect a range of business success outcomes.*Please note: this presentation will not be available on the SAUG website post-event.
Level: Strategic
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SESSION 3Project Dashboard Reporting with BI4.0 and SAP BI Product Roadmap
Introduction and Roadmap by: Sanjiv Bansal, Solution Manager for BI,
SAP Australia New Zealand
ETSA Utilities completed a BI Strategy review which recommended SAP Business Objects as being the best solution to provide an enterprise wide reporting platform. This recommendation aligns both to ETSA Utilities business and IT strategies. The project team was challenged with building upon and standardising project management reporting across its 3 construction
project management dashboard using SAP Business Objects Dashboards.
Level: Business
SESSION 4Solution Manager Business Process Monitoring
Monitoring (BPMon). Andrew will cover both the functional and technical aspects of BPMon:
Process Analytics and Service Level Reporting.
Level: Business and Technical
SESSION 5Let me Reintroduce you to the ICF
The SAP Internet Communications Framework (ICF) has been available since the very first NetWeaver ABAP release over 10 years ago and facilitates the vital role of communicating
understand the capabilities of the ICF or the options available when building internet services
Level: User and Technical
SAP DATA MIGRATION
DELIVERING 100% SUCCESS
TECHNOLOGY,METHODOLOGY &EXPERTISE
Copyright © 2012 BackO!ce Associates, LLC. BackO!ce Associates all associated logos are trademarks or registered trademarks of BackO!ce Associates, LLC in the United States of America and elsewhere. SAP as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and several other countries.
SESSION 6Should you use SAP BCM in your Business’ Contact Centre? (Roundtable)
Moderator: Shane Verner, GM Sales and Marketing, Global Speech Networks
Shane Verner will pick the minds of SAP Business Communications Management (BCM)
insights into global deployments;
why SAP BCM is a game changer.
Level: Strategic
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SAUG SUMMIT 2012BREAKOUT SESSIONS
SESSION 7The Hybrid Model = Cloud + SAP
has published the strategic future direction with respect to the SuccessFactors Cloud based software suite versus the SAP HCM On Premise Talent Management suite. As it confirms the strategic future go forward positions for the majority of HCM modules as the SuccessFactors
acknowledged that there will be minimal to no continuous innovations in the future.
in–depth look at how the Quantum SAP Program considered the strategic change for Transfield Services.
Level: Business
SESSION 8 Oroton’s International Journey
to grow its business internationally using standard SAP functionality. You can expect to hear about:
Their international expansion
Benefits achieved on this SAP journey
Lessons learned and key takeaways
Q&A discussion
Paralympic Winter Games in Canada.
Level: Business
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SAUG SUMMIT 2012BREAKOUT SESSIONS
SESSION 9 SAP GRC Access Controls
Introduced by: Chris Vaz, Client Partner, SAP Australia New Zealand
When the Queensland Office of State Revenue (OSR) started on the access control journey in
solutions for both the private and public sectors. The session will also introduce you to a roadmap of the journey towards compliance excellence.
Level: Business and Technical
AND ONE PRIZE AT THE WE ARE THE ONES WHO, IN 2012, WON TWO SAPPINNACLE AWARDSSAP HANA INNOJAM COMPETITION, WITH
4500 SAP CONSULTANTS IN ASIA PACIFIC.
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SAUG SUMMIT 2012BREAKOUT SESSIONS
SESSION 10Driving Business Value from the SAP Real-time Data Platform
Earlier this year SAP announced their vision and launch of the SAP Real-time Data Platform. In
Learnings attendees will achieve from this presentation include:
Overview of the key components and vision of the SAP Real-time Data platform
Developing the Business case and Strategy
The key building blocks and approaches to consider
Level: Business
SESSION 11Rapid Deployment Services
Speaker to be confirmed
SESSION 12How SAP NetWeaver Gateway can deliver you the UIs you’ve always wanted
so much more paramount in the eyes of users who are exposed to the delights of modern
will provide an overview for the non-technically minded of the significance of SAP NetWeaver
such as SAP NetWeaver Gateway and SAPUI5 might offer an alternative approach to delivering beautiful user interfaces both now and in the future.
Level: Business and Technical
Cloud Contact Centre
www.gsn.com.au
SAPpowered by
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SAUG SUMMIT 2012BREAKOUT SESSIONS
SESSION 13The Joy of a Green Field?
stumbled over and through most of the standard challenges and have probably experienced
of starting from scratch and some of the successes and OMG moments that have marked the way. He will touch on elements of the SAP technology roadmap and some of the real world lessons that come from believing everything you are told.
Level: Business
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SESSION 14SAP Skills: Getting, Validating and Keeping (Panel)
There has been a lot media attention about the shortage of SAP related skills in the
Listen to a panel of speakers who will address these issues from differing perspectives and provide advice about what they consider best practice. If you are responsible for acquiring skills
Level: Strategic
SESSION 15Research Information Architecture: Empowering Developers to Empower Researchers
small team of developers to deliver functionality into the hands of the scientists not only within
Level: Technical
SESSION 16IBM PureSystems – Expert Integrated Systems for SAP
Understanding the business impact of new technologies is a core responsibility for many SAP
TM fundamentally change the experience and economics of SAP
lower risk and cost.
Level: Strategic
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SAUG SUMMIT 2012BREAKOUT SESSIONS
SESSION 17Highlights on the significance and benefits of Cloud in your business strategy
A brief background on Dragonfly
Why SAP By Design
The Migration Process (overall project plan and delivery experience)
Enablement modules and training – SAP Business Portal
subject matter experts within your company – early on.
Level: Business
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SESSION 18Telstra Case Study
Speaker to be confirmed
SESSION 19Project nXtgen - Solving the challenge of growth and creating new opportunities
Corporate Express experienced significant growth as it steadily acquired over 70 individual businesses. Acquisitions led to inconsistent processes and these hampered the business from being as efficient as it could be. Simplification of procedures and having the entire business
any organisation embarking on a major SAP transformational project.
Level: Strategic and Business
SESSION 20Budgeting for the Mining Boom - How BPC is driving better business planning at Vale
budgeting system and processes. Glenn will cover:
Description of legacy planning process and systems
Business drivers for selecting SAP BPC over other planning products
BPC implementation project challenges and lessons learned
Business benefits delivered by the solution
Strategic Planning and Financial Consolidations
Level: Business
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SAUG SUMMIT 2012BREAKOUT SESSIONS
SESSION 21Your partner in home grown innovation – SAP Custom Development
SAPLabs India
no business has ever done this before. What do we do then? We start “tweaking around”
SAP to evolve. If you are keen to know how you can continue to innovate “in-house” and stay
Level: Strategic and Business
TRADEMARKS: IBM, the IBM logos, ibm.com, Smarter Planet and the planet icon are trademarks of IBM Corp registered in many jurisdictions worldwide. Other company, product and services marks may be trademarks or services marks of IBM or others. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at www.ibm.com/legal/copytrade.shtml. © Copyright IBM Australia Limited 2012. ABN 79 000 024 733. © Copyright IBM Corporation 2012. All Rights Reserved. IBMCCA1299/SCDATA/MARKETING/FPC
Bringing smarter computing to big data.90% of the data in the world today has been created in the last two years alone. Just as data is increasing, so are the possibilities. We now have the capacity to understand, with greater precision, how our world actually works. Advanced technologies such as stream computing, can filter gigabytes of data per second, analyse these while they’re still in motion and decide on the appropriate action for the data, such as real-time alerts or store an insight in a data warehouse for later analysis. Continuously analysed data can help organisations be what they want to be. From farmlands and universities, to hospitals and large corporations, these organisations are empowered to make better informed decisions, which helps them increase revenue and reduce operation costs.
Smarter computing builds a smarter planet:
Let’s build a smarter planet. Join us and see what others are doing at ibm.com/smarterplanet/au
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SAUG SUMMIT 2012BREAKOUT SESSIONS
SESSION 22SAP Performance Benchmarking and Value Management
Telecom has just recently completed the SAP Performance Benchmarking Program through using Best-Run IT and Total Cost of Ownership benchmarks. Telecom has invested significant effort to develop its local SAP services to assist with gaining further value from their ERP investment. It has been a basis for identifying opportunities and problem areas. The organisation invested in the SAP Value Engineering and external tertiary research services as a low-cost way to benchmark processes and to determine how efficient Telecom is using its SAP investment. As
Level: Strategic
SESSION 23BCM - Road to Complete Call Centre Automation
An insight into how a rapidly growing service organisation tackled the challenge of converting to
on the integration of all customer communication channels into a single harmonised end-to-end
provides a holistic view of customer interactions. Participants will gain insight into the business
SAP investment for improved customer outcomes.
Level: Strategic and Business
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SESSION 24Rapid & Flexible Grants Management Solution
SAP CRM Grants Management has been deployed at one of the key government departments
accountabilities are few of the critical elements of prime importance for this department and
and flexibility should not compromise on basic elements of Grants process and audit.
effective utilisation of ready solution template for Grants Management; challenges from business users to accept system changes; and effective use of workflows to automate system process additional details
Level: Strategic
SESSION 25Detective HANA - Solve More Crime in Less Time
Learn how SAP HANA can be used to solve crime using mobile phone records. This locally
Novel applications for SAP HANA;
Level: Strategic
SESSION 26Tips and Techniques in Engaging SAP Support - A Customer View
Facilitated by: Dave Burgess, ANZ Support Sales Director, SAP Australia New Zealand
This session aims to help you understand how you can make the most from your support spend. Hear real examples as a panel of customers provide insights into their experiences in using Support from SAP. Identifying what to look out for and what has helped them support an SAP environment. Walk away with some tips and ideas that may help you overcome operational issues and or improve business performance. Tips and potential ideas on how to best run their SAP environment.
Level: Technical
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SAUG SUMMIT 2012BREAKOUT SESSIONS
SESSION 27Best-Practice Data Warehouses using SAP BusinessObjects and Sybase IQ
a columnar data warehouse. This presentation will show how all three platforms integrate into a best-practice data warehouse analytical platform. Included will be recommendations on how to
BI4. This presentation is a must-see for attendees interested in how to get the best value from their SAP relationship in the business analytics space.
Level: Technical
SESSION 28AGL implements SAP HANA for smarter reporting, pricing, analytics and forecasting
Level: Business
SESSION 29Transforming Your Business - Our End-to-End Experience - LP Online
subsidiary was selected to implement SAP as a complete core systems replacement.
for other organisations:
Efficient Scalability Adaptability Self Service Capability A Single View of the Customer
Level: Business
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SAUG SUMMIT 2012BREAKOUT SESSIONS
SESSION 30Back to the Future - Tips on Worldwide SAP Rollouts
Hanson Australia is in the midst of a worldwide SAP rollout - 70 countries - and in this
development in such a project. His tips will include how to best handle the technical side of
considering implementing a similar strategy. Paul joined Hanson Australia in 1990 and worked
Level:Technical
SESSION 31Your Cloud, Your Way
Speaker to be confirmedNo two IT environments are the same. Many IT organisations find themselves supporting
application suites or components.
Transforming this environment to the Cloud will require a management and security offering
approach portfolio driven on an open standards based architecture - delivers on this with all in one simple consumption experience.
Level: Business
SESSION 32Exploiting Solution Manager to Speed Up Your Enhancement Pack Upgrade
Justifying the expense of keeping your application up-to-date is a difficult task. While upgrading
cost your business more than you think. Listen to the story of how Landmark used innovative and creative ways with Solution Manager to extract maximum business value from their SAP
Level: Business
SAUG SUMMIT 2012 + SAP FORUM AUSTRALIA 37
SAUG SUMMIT 2012BREAKOUT SESSIONS
SESSION 33The Changing Face of SAP Education
Facilitated by: Francesca Salvo, Director Education and Learning, SAP Australia New Zealand
to align with the changing face of SAP to take advantage of innovative new modes of delivery to meet market demand. This session will introduce the latest in multi-modal offerings as well as customer successes for End User Adoption through use of SAP Education training and technology.
Level: User
#SAUGMentorWrap
SAP experts. This session will provide delegates with top takeaways from the SAUG Summit 2012 and SAP Forum Australia as well the opportunity to get a response to any unanswered questions. Join the conversation on Twitter using #SAUGMentorWrap and start picking the brain of our SAP Mentors!
SAP Mentors on-site:
38 SAUG SUMMIT 2012 + SAP FORUM AUSTRALIA
HEADLINESEXAMPLES
SAUG SUMMIT 2012 + SAP FORUM AUSTRALIA 38
THE CLEVER AUSTRALIAN
SAUG SUMMIT 2012 + SAP FORUM AUSTRALIA 39
NETWORKINGSAUG SUMMIT 2012 + SAP FORUM AUSTRALIA
The SAUG Summit 2012 and SAP Forum Australia offers many opportunities for you to connect with peers and explore new ways to maximise the use of your SAP technology.
Networking Evening Event, sponsored by TelstraAll attendees are invited to join the sponsors for drinks and canapés in the exhibition hall on Tuesday
delegates in a relaxed environment.
Date: Tuesday 21 August
Time: 17:30 - 19:30
Where: Exhibition Hall, Ground Floor
Entry: Included with SAUG Summit 2012 and Technology Track registration
Mentor Theatre SAP Mentors are a top community of influencers who have earned a special status in the SAP
champions of community-driven projects. Most of the 100 mentors work for customers or partners of SAP. In Australia there are 11 SAP Mentors who will be assisting and speaking during the Event.
Review the latest schedule in your Agenda or at the Community Stand.
Meeting Pods
just meet with a sponsor or an SAP expert face to face and chat business. Please note that availability might be limited.
SAUG CIO ForumThe SAUG CIO Council (SCC) will hold a full day meeting on Wednesday. Held as a separate
common to all of their companies. For more information on how your CIO can become a member of www.saug.com.au/CIOs.aspx.
SAP® Mentors
40 SAUG SUMMIT 2012 + SAP FORUM AUSTRALIA
NETWORKINGSAUG SUMMIT 2012
The SAUG CommunityThe SAUG Summit is the only time during the year where the entire community gathers together under one roof. The primary purpose of the SAUG Community is to connect our members to
Visit us at the Community Stand - All visitors receive a giveaway!
SAUG Special Interest GroupsThe core of the SAUG community is its Special Interest Groups (SIGs). Each SIG meets face to face throughout the year and members can attend any meeting free of charge.
There are over 20 SIGs Australia wide. In our larger regions each SIG focuses on a specific core
and discuss a broad range of topics.
Meet the SIG Leads
different groups and how you can get involved. Review the schedule at the Community Stand and join in at the nominated time to meet these key members of your community.
Networking RibbonsLooking for someone who might have similar interests? Or perhaps attendees who are in the same industry?
information and meet with others in your community. Look for the ribbons at the SAUG Community Stand sand brighten up your name badge!
SAUG SUMMIT 2012 + SAP FORUM AUSTRALIA 41
SAP AUSTRALIAN USER GROUP 2011-2012 COMMITTEE
Ian Harvison ChairpersonKomatsu
Connie IongVice ChairAustraland Property Group
Lynda WillshireTreasurerKimberly-Clark
Ian LuchterhandCommunitiesQueensland Rail Limited
Brett ProposchCIO CouncilOfficeworks
Grahame ReynoldsSUGEN & SecretaryQenos
Michelle de WetEvents Transfield Services
John TylerMembershipNSW Office of Environment and Heritage
Registration and Exhibition Schedule
Registration open 21 August 8:00Exhibition open 21 August 8:00Registration close 21 August 17:30Exhibition close 21 August 19:30
Registration open 22 August 8:00Exhibition open 22 August 8:00Registration close 22 August 16:30Exhibition close 22 August 17:00
Registration open 23 August 8:00Exhibition open 23 August 8:00Registration close 23 August 16:15Exhibition close 23 August 17:00
Event BadgesAn Event badge is necessary to gain access to all activities. Be sure to keep your badge visible at all times. If you happen to lose your badge please talk to one of our friendly staff at the registration desk. The colour codes for badges are as follow:
SAUG Summit 2012 Technology Track only SAP Forum Australia only SAUG CIO Forum
Bar-Code Scanning Please be advised that the bar code on your badge contains data submitted during the
sponsors at the conference have badge-scanning devices as part of their display or promotional activities. It is at your discretion that you agree to provide your information
marketing purposes.
Customer Service
on the ground level at the entrance near the
Business Centre
the Clarendon Street entrance and offers stationary items and photocopying. This service is open daily from 8:00 to 17:00 and charges apply. Contact +61 3 9235 8011 for more information.
First AidSecurity officers may be contacted for First Aid needs through Customer Service at +61 3 9235 8310.
Feedback Form A link to our feedback form will be emailed to you at the conclusion of the Event. Please take the time to fill this out – not only to help
SAUG Summit 2012 PresentationsPresentations from the SAUG SUMMIT 2012 will be posted on the SAUG website in PDF format post-event. Presentations denoted by an asterisk (*) are not available for publication.
Visit www.saug.com.au/Library.aspx where you will need your member user account login to access the area. Non-members can email [email protected] to gain access to the presentations.
Disclaimers
agency will be videotaping and photographing the proceedings of the event. This media will be used by SAUG and SAP exclusively for the purposes of public relations and promotions. Group shots will mostly be used for these purposes. In
that person prior to use.
SAUG and SAP is pleased to have the support of sponsors whose products and services are exhibited in the exhibition hall. SAUG and SAP advise that they take
any of its constituents.
SAUG SUMMIT 2012 + SAP FORUM AUSTRALIA 43
GENERALINFORMATION
SAP
together more efficiently and use business insight more effectively to stay ahead of the competition. SAP
customers (includes customers from the acquisition
www.sap.com.
CIO FORUM SPONSOR
TelstraTelstra provides network services and solutions to
rely on us to do business across 240 countries and
and growth.
Telstra solutions offer the best of all worlds – skilled people and a rich portfolio of services delivered on our world-class Telstra Next IP™ network and Next
monitored and maintained from our dedicated centres using advanced management and operational systems.
most qualified field and technical workforce.
www.telstra.com.au/business-enterprise
PLATINUM SPONSOR
Tata Consultancy Services Ltd. (TCS)
solutions organisation that delivers real results to
assurance services delivered through its unique
excellence in software development. TCS has over
generated consolidated revenues of US $10.17 billion
National Stock Exchange and Bombay Stock Exchange in India.
www.tcs.com
HCL Axon
IT Services Provider.
business outcomes for our clients. Through highly experienced consultants and a willingness to share risk
satisfaction in SAP consulting.
Our services run the full SAP life-cycle and combines high value transformation consulting with deep technical expertise and low cost off and onshore delivery.
www.hcl.com
44 SAUG SUMMIT 2012 + SAP FORUM AUSTRALIA
SPONSORS
GOLD SPONSOR
ASG Group Limited
the latest SAP and associated technologies designed specifically around the needs of our customers.
delivers some of the most effective SAP projects and services for enterprise and mid market organisations Australia wide.
www.asggroupso.com.au/sapsolutions
Capgemini
delivers business and technology solutions that fit their needs and drive the results they want. A deeply
ExperienceTM ®
delivery model. Rightshore® is a trademark belonging to Capgemini.
www.capgemini.com.au
Global Speech NetworksWe believe customer experience and competitive advantage are inextricably linked. And we know two things are true: your contact centre invariably dictates
Cloud is the future.
customer experience. Everyone wins.
www.globalspeechnetworks.com
Hewlett Packard
customers like you find the right solution to meet their
increase performance and lower costs. Through close
SAP provide integrated solutions that are adaptable to change and open to innovation. Our comprehensive
- which means you spend less time and resources integrating the solutions into your environment. To learn more about how we have helped customers like
www.hp.com.au
IBM Australia IBM is a global technology and innovation company that stands for progress. With operations in over 170
everywhere succeed in building a smarter planet.
helped organisations grow and transform for 80 years.
schools and universities to ensure Australia has the skills it needs to build a smarter future.
www.ibm.com/au
SAUG SUMMIT 2012 + SAP FORUM AUSTRALIA 45
SPONSORS
46 SAUG SUMMIT 2012 + SAP FORUM AUSTRALIA
SPONSORS
Consultant Networking Pod SponsorRed Hat
Cappuccino Machine Sponsor
Media Partner
ENTERPRISE DATA SOLUTIONS
SILVER SPONSOR
NETWORK SPONSOR
SAUG SUMMIT 2012 + SAP FORUM AUSTRALIA 47
MELBOURNE CONVENTION & EXHIBITION CENTRE MAPS
GROUND LEVEL
LEVEL 2
Ground LevelFoyer – Exhibition HallPlenary – Keynote Sessions
Level 2Room 203, 204, 205 – SAUG CIO ForumRoom 209, 210 – Technology TrackRoom 210, 211, 212, 213 – Breakout SessionsRoom 216 – Speaker Preparation