Sask 3.0 Summit -Seeing the Meaning, IBM R. Loepp

© 2011 IBM Corporation

Seeing the meaning – what’s possible in a Smarter Government!

Rudi Loepp, Smarter Government Solutions Executive

[email protected]


Citizens are placing increasing demands on leaders to innovate

Evolution of Government Value

Leaders Deliver

Citizens Demand

Time

Lifestyle, Culture

Jobs, Education

Water, Energy

Walls, Roads

Prosperity Opportunity Convenience Security


Aging Infrastructure

Declining Budgets

Increasing Threats

Changing Populations

Innovative leaders create opportunities from today’s harsh realities

Innovation

Investment

Community

Sustainability


From over 2,000 projects with cities of all sizes, there are lessons to learn

Smart metering in

Malta helps

citizens pay only

for the energy

they use

Predictive analytics helped slash

Richmond’s crime rate by

40%

in one year

In Taiwan,

99% of smarter

trains run

on time

Peak energy

loads fell by 15% when IBM helped

homes in the Pacific

Northwest talk

straight to the grid

IBM helps Amsterdam Airport

Schiphol move 20 million

more bags every year with a

smarter baggage system

In Delft,

developing enhanced

flood prediction and

protection systems

for coastal areas and

river deltas

Data analytics

helped cut crime

35% in NYC

In downtown Stockholm smart traffic systems helped

reduce gridlock by 20% Miami-Dade

County Public

Schools have

increased

academic

achievement

across the board


…increasing the value to individuals

you serve in a rapidly changing

economic and urban world

Capturing information to make better decisions

Anticipating problems to resolve them

proactively

Coordinating resources, across organizations, and processes to operate effectively

These lessons show us what’s possible: being smarter around the services that you

deliver by…


Some real examples from Smarter organizations around the world:

Italian Rail: Integrated intelligent physical security

systems to improve safety, reduce crime, prevent

malicious behavior in rail stations, tunnels, track

crossings.

Miami Dolphins: Fan experience is #1 priority ,Safety

and Security Crowd flow Easy access into and around

the stadium POS management.

Emergency Management is a single solution that can

accommodate automated and human reported

planned / unplanned events which required an

DC Water: Use EAM data to set up manual or

automated scheduling of work crews to optimize

maintenance and repair schedules based on type of

work order, location, crew skills and equipment

needed.


Intelligent

Manholes

Sensor

Data

Weather

Linkage

Rescheduled

work orders

Drilling down: Advanced Water Department Management

7


What about engaging citizens into water conversation?

• Showing citizens what their

consumption is

– Engaging them into

the conservation

process

– This applies to energy

conservation, as well

• With a corresponding view

for management!


Law Enforcement

Data Exchanges

Criminal Justice,

Corrections

Agencies

Regional

Centers of

Operations

National law

enforcement

bodies

Fire Dept,

Early

Responders,

Other

Disciplines

How do we get the

necessary information to

the right people at the right

time?

Common Pain Points in managing crime

The information is scattered …


Another issue: managing video surveillance

• Video: cities everywhere are deploying

many cameras

– But – how to get value out of all

that video?

– Automated analytics can help!

• Including:

– Alerts

– Video searches

• Reducing the need for dedicating

police officers to monitoring cameras


Cities are moving to consolidated crime information centers to manage this complexity and do predictive policing Statistical Reports – based on CompStat, and designed primarily for compliance reporting, allows bureaus or departments to

pinpoint problematic criminal areas (crimes, locations, times, etc)

Analytical Reports – taking the statistics one step deeper, detecting and displaying trends, patterns and historical

comparisons

Predictive Models – combining multiple data sources to predict the conditions and circumstances where crimes are likely to

occur, across multiple dimensions (time, location, environmental conditions, events, demographic shifts, etc)

Geo-spatial Display - taking all reporting capabilities above and displaying them in a geo-spatial format, to accurately visualize

and pinpoint locations and areas for effective resource deployment

Identity and Relationship Resolution – accurately identify suspects and victims, accounting for non-obvious relationships

Text Analytics – Rule-based and configurable analysis of document content. Data structures are outside of the Crime

Information Warehouse

Alerts – based upon singular identity and web services connectivity, provides handheld alerts to field police officers using

underlying data warehouse and federated search capability

NIEM Compliant Information Sharing – allows data to be shared amongst disparate and external law enforcement agencies


Emergency management

• Knowing what’s likely to happen

• Where it’s likely to impact you

– Not just “in my city”

– But in which neighborhood

• With high confidence

• We started with weather-related events such as

blizzards, floods, etc


But emergency management is much broader

• Where are events happening?

• Where are my resources to

manage the event?

– What about non-

governmental resources?

• Do I have Standard Operating

Procedures which are

appropriate and ready to

execute?

– Can I monitor their

progress and take

corrective actions in real

time?

• Can I assemble teams,

dynamically

– Which are appropriate to

the incident?


Intelligent management of transportation – to help manage the increasing congestion our citizens experience

View Service Level, Event, & Device Details

Arrival Prediction / Congestion Analysis

Roles & Permissions

Automatic Clustering Based on Map Zoom Level

Real-Time and

Historical Reporting

Historical Analysis & Planning

Situational Awareness

Sensor / Device Mapping


Many Technologies and Activities Need to Be Integrated

to Create a Smarter Stadium

And not just cities: Smarter Stadium Environment

Transportation

Point of Sale

Weather Public Safety

Parking

Safety &

Security

Facilities

Management Crowd Flow

Team Facilities

Training

Facilities

IT

Infrastructure

Team Facilities

Suites

Media


Smarter Buildings Integrated and optimized physical and digital infrastructures to create cost effective and operationally efficient buildings and micro grids – energy, water, waste, GHG management

Homes Energy and Water Management - Central control and connection of

home systems - electronics and community micro grids

Appliances Automatically adjust power usage based on grid status

Distribution Company

Distribution management Energy supply chain Network operation

Electric Company

Customer account management Time of use management Energy management

Central Power Plant

Meters Digital link with power company to enable energy optimization

and time-of-use savings

Energy Exploration, Production and Generation – Coal, Oil, Gas

Nuclear, Hydroelectric

Solar, Wind, Geothermal

Commercial and Municipal Buildings

Solar and Wind Farms

Industrial Plants

Cogeneration

Smarter Buildings are a cornerstone of smart urban infrastructures.

Vehicle Charging Smart charging of hybrid & electric vehicles

at home and at commercial locations


IOC & VCAS Combined

What else is possible? Event Captured, video analytics / image stored locally

Captured data converted to CAP

CAP stored , and processed

Charting, Geo Spatial

Video

Analytics

Data

Analytics

Data

Processing

Insight

Video as a Sensor

Citizen as a Sensor


For example: using citizens’ reports around an emergency

These are reports on what supplies weren’t available, after the Japan earthquake & tsunami

water

Cannot buy

battery

rice gasoline


People do interact virtually

The conference appears to have been successful. 502 people attended from around the world, most returning for 2 or 3 days About 350 people attended each day for the first 2 days, with a drop on the third day, perhaps because it had only one Keynote rather than 2 or 3 as on the previous days.


Citizens are being given different channels to participate


People are changing how they ask for help


Some lessons we’ve learned from all those projects

• Technology is important but it’s not the hard part

• Leadership, within the government, is critical

• Costs are critical too, especially today

– Are flexible options for delivery available?

• Plan to manage risks, both within the government and between the organization

and your implementation partners

• Making a single silo (department, agency) smarter is good for that department

but doesn’t really make a city or government smarter

• Start with small initial project but have a roadmap

– Including planning to deliver your smarter government over a period of a few

years, not a few months

– Make sure your partners are committed to deliver the right expertise to

support you, for the long term

We have run out of money, now we must think – Sir Winston Churchill


To learn more, see IBM’s Smarter Cities web site

http://www.ibm.com/think/cities

http://www.ibm.com/think/cities

Sask 3.0 Summit -Seeing the Meaning, IBM R. Loepp

Technology

Transcript of Sask 3.0 Summit -Seeing the Meaning, IBM R. Loepp