Sarah Mohammed
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Sarah Dawn Dookran- Mohammed 5197E Jaczko Lane, West Palm Beach 33415 Phone: (561) 502-1526▐ Email: [email protected] OBJECTIVE “I want to be a proven asset to the organization that I work for.” EDUCATION Florida Career College Boynton Beach, FL Medical Front Office and Billing Grad – 2016 University of the West Indies St. Augustine, T’dad Stores Management Grad - 2013 Institute of Broadcasting Careers Chaguanas, T’dad Television Broadcasting Grad - 2011 CERTIFICATIONS Diploma – Medical Front Office Billing & Coding – Class of 2016 Certification – Television Broadcasting – 2011 Certification – Stores Management – 2013 Certification – Customer Service Certification – Airline Baggage Handling & Security Certification – Computer Literacy Certification - Adolescent Development Program Certification – Food Handling & Restaurant Management Servsafe Certification - High School – Completed – Lakshmi Girls’ Hindu College – 1989-1994 - CXC SKILLS Appointment Scheduling/Rescheduling Patient Registration/Information Management Medical Front and back Office procedures MS400 & ICD 10 coding HIPAA Compliance Medicare Compliance
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Sarah Dawn Dookran-Mohammed5197E Jaczko Lane, West Palm Beach 33415
Phone: (561) 502-1526▐ Email: [email protected]
“I want to be a proven asset to the organization that I work for.”
EDUCATIONFlorida Career College Boynton Beach, FLMedical Front Office and Billing Grad – 2016
University of the West Indies St. Augustine, T’dad Stores Management Grad - 2013 Institute of Broadcasting Careers Chaguanas, T’dad Television Broadcasting Grad - 2011
CERTIFICATIONS Diploma – Medical Front Office Billing & Coding – Class of 2016 Certification – Television Broadcasting – 2011 Certification – Stores Management – 2013 Certification – Customer Service Certification – Airline Baggage Handling & Security Certification – Computer Literacy Certification - Adolescent Development Program Certification – Food Handling & Restaurant Management Servsafe Certification - High School – Completed – Lakshmi Girls’ Hindu College – 1989-1994 - CXC
SKILLS Appointment Scheduling/Rescheduling Patient Registration/Information Management Medical Front and back Office procedures MS400 & ICD 10 coding HIPAA Compliance Medicare Compliance CPT and ICD-9-CM Coding Knowledge of Anatomy & Physiology Insurance and Claim Processing Medical Billing and Collections
EMPLOYMENT HISTORY Florida Department of Agriculture and Consumer ServicesDivision of Licensing West Palm Beach, FLKnowledge Services 05/2016 – Present
Answer and direct all incoming phone calls to division Provide information regarding concealed weapons, security and firearms licenses Create appointments for all applicants of licenses Advise license holders on the status of licenses and fees of renewals
Family Dollar West Palm Beach, FLAssistant Store Manager 01/2016 – 05/2016
Custodian of safe and store Bank deposits Balance cashiers and safe nightly Train all cashiers to cash and customer service Merchandising Interviewing & Recruiting Receiving of goods Inventory Provide an excellent customer service experience Operations Management
The London Clothing Company San Juan Trinidad Administration Manager
06/2014 – 09/2015
Communicate and direct a team of 26 managers (6) and customer service professionals (20). Supervise daily functions of administrative office Monthly reports and analysis Monthly inventory Create marketing strategies to promote brand One on one communication with clients via telephone Creative designer of all newsletters sent via email All product photography Creative designer of all newsletters sent via email Consulting and Operations Management
C.L.M. Photo Ltd (d.b.a.) Photo world Trincity, Trinidad Branch Manager 09/2006 -05/2014
Staff schedule Recruiting, assessing and promotion of employees Payroll Employees’ contracts Inventory Foreign & local orders Branding, marketing and advertising Key sales strategies Quality control management Creative director of all photography assignments Coordinator and chairperson of all directors’ meetings and company events Policy making Trainer in customer service management and telephone etiquette Consulting and operations management
*** Professional Reference available upon Request ***
HIGHLIGHTS
◊ Retail inventory management◊ Accurate cash handling◊ Store opening and closing procedures◊ Store operations◊MS Office proficient◊Outstanding communication skills◊Exceptional leader◊Fashion and design background◊Conflict resolution skills◊Team-oriented◊Commission sales◊Sales professional◊Recruiting and interviewing◊Reliable◊Flexible schedule ………………………………………………………………………………………………………
◊9 years working knowledge: * M.Y.O.B Accounting software * Retail Management Register System * Operation of Printpix, Kodak, Hi Ti, Lucidiom and * Fuji Photo Terminals * Studio Photography in a supervisory position◊10 years’ experience in marketing, advertising and◊promotional events (re-branding)◊11 years in policy making and effective implementation◊13 years’ experience coaching and mentoring employees and teenagers◊16 years’ experience of researching, business sales yearly planning keen analytical skills◊16 years’ experience in crises management/ conflict resolution/consultation◊ 1 year experience managing Magento Platform◊6 years’ experience in FX Photo key Pro and Photoshop software◊13 years operations management◊20 years professional customer service experience◊21 years’ experience telephone etiquette◊21 years’ experience in filing and administrative duties
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