12th Issue, August 2016

A little progress every dayadds up to BIG results.

SAMPARK

“EFFICIENCY IS THE NAME OF THE GAME”

At a time when Business is more

multi-factored and global than ever,

Efficiency is the key to Success for

Organizations. The importance of

efficiently running tasks often gets

overshadowed by the need to streamline

an organization's operations.

"Unfortunately, the cumulative effect of

these priorities can be an organization that

is thriving with operational and cost

inefficiencies,"

Many operations remain siloed despite an

ever-rising need for integration, which

only magnifies inefficiency.

"At this time, no one vendor offers an

all-in-one solution to support operational

efficiency in an organization," "however

some IT teams are making progress toward

integrating and filling the gaps of their

existing business application. Until an

all-in-one solution is available, IT teams are

left to consider implementing and

Transformation Guaranteed

2

integrating tools from different vendors –

and rethinking their approaches to IT

oversight."

To achieve the goal of “Optimizing

Efficiency”, IT@DTSS presents a short list

of focus points which will take IT to the

Next level and eliminate the present

operational & cost inefficiencies:

Enterprise IT architecture/Layout

As is the case with the layout of a physical

structure (Datacenter & Network),

Implemented enterprise architecture can

widen the difference between a

streamlined experience and a

cumbersome one. IT@DTSS will partner

with IT architecture specialists to establish

an environment in which data is treated

consistently across the enterprise and can

easily be accessed & processed. “Designing

architecture this way can help to achieve

better results & greater efficiencies.

Mr. Yatendra KumarHead-Information Technology shares the

changes in the IT domain & how he is taking

technology to the next level

Transformation Guaranteed

Credible service-based connectivity

To achieve near 100% uptime on connectivity, IT@DTSS will collaborate with top telecom companies to provide dual internet connectivity to build in redundancy across its Pan India offices with stringent SLA on uptime.

Standardized data & New ERP enhancements

To realize greater efficiency, IT@DTSS will carry out new developments in Ramco to cater to business needs, revisit various functional processes and the logics implemented in Ramco, restructure them to minimize data duplicity & reconcile data definitions and integrate them into a single database repository that will serve as a standard for all reporting and analysis at DTSS.

Cross-vendor application interoperability

IT@DTSS will break down software silos so that applications from different vendors can exchange data, synchronously or asynchronously. This will eliminate data duplicity & minimized the keystrokes at the user end.

An analytics-optimized data repository

To support enhanced data analytics, IT@DTSS will construct a robust data repository that consolidates data from multiple sources, and then normalizes and reconciles them before storage." This will provide the required insight into the business & operations and will further help in better and faster decision making.

Attendance automation

To achieve greater efficiencies, IT@DTSS will

3

implement solution to automate Customer site & BO attendance capturing through a centralized server and ensure data is available to respective stakeholders on real time basis for faster decision making and delivering service excellence.

Mobility support

A few years ago, Apple trademarked the phrase "There's an app for that," and in 2016, the sentiment is truer than ever. With this in

mind, IT@DTSS will "work towards exploring options for using mobile applications to support the business."

Going beyond efficiency

Clearly, establishing efficient enterprise operations is important, but that isn't the end of the story. IT@DTSS will go beyond merely focusing on efficiency, and instead become strategic business partner to fast-track DTSS journey from “Good to Great”.

Success Assured in M & E Vertical

Not only did we live up to the Company Vision but we also guaranteed Electrifying growth in our Technical Services

4

Happy to present the list of DELIGHTED Customers who are associated with DTSS & we are privileged to SERVE & SUSTAIN them

Best practices followed to keep our Customers Charmed

1. Transition 2. Technical and Safety Training3. Rewards & Recognition program

4. Monthly Management Representation5. Client Reviews

Success Assured in M & E Vertical

Mumbai & Bangalore

Bangalore

Chennai

Bangalore

Mumbai

NEW CLIENTS – Q1

NEW WINS IN Q1 IMPROVEMENT IN

CUSTOMER SATISFACTION SCORE LOCATION

Team behind our Success

5

June 2016 May 2016 April 2016

64% 78% 78%

Expansion in Business Development

The Sales Team started the year with a challenging goal for the new FY 2016-17, with a growth of 30% on the new business acquisition.

The Sales Team had achieved INR 5.60 Crores in the last FY 2015-16, in terms of new business acquisition as against the budget of INR 5.20 Crores.

This achievement greatly enabled DTSS to exceed the revenue targets for the year 2015-16.

The Sales Team ended Q1 with INR 2.30 Crores against the Q1 goal of INR 1.65 Crores , the 1st time we have crossed INR 2 Crore in DTSS history

We started the year with a bang, spreading our wings in the East by bagging the Medica Hospitals account – worth 62 lakhs of monthly billing, spread across Kolkata, Ranchi(Jharkhand) and Kalinganagar (Orissa).

Medica is a very premium acquisition considering the fact that our business with Medica could grow to a INR 85 lakhs monthly billing account, making it one of our largest clients and THE LARGEST HEALTHCARE client.

We also expanded our business with Infosys by bagging a contract with them at Mysore, to add to the existing business at Trivandrum

We also were successful in winning Pan India RFP with CGI, enhancing our presence with CGI across the country

DTSS also added a second Altisource location at Mumbai, making Altisource our largest client with a monthly billing of INR 75 lakhs

We also won our 1st contract with Apollo Hospitals in the West @ Navi Mumbai.

Some of the other notable client acquisitions in Q1 are Aequs Aerospace, Ola, Jubilant Generics, Myntra, to name a few

OLA (ANI Technologies) and REGUS have been 2 success stories, which started very small , and have grown into very large sized

key accounts with us , mainly thanks to the efforts of Sales

Managers, Udayakumar SS in case of OLA, and Rahul

Deorukhkar, in case of REGUS.

Both of these team members held

the account personally, built a wonderful relationship

with the client, constantly engaging with the

client and nurturing the account, and coordinating with the Operations

team to deliver.

Well done boys!

With a consistently demanding target for this FY 2016-17, the Sales team is all revved up to meet the numbers and build the DTSS brand as a preferred partner.

6

New Wins

Payroll Helpdesk - May I help you

7

For every business to run efficiently the backend processes and policies should be well-built

Pleased to share the below mentioned highlights of our Payroll team who have come a long way in ensuring that queries are resolved on time and we have a happy and delighted customer ( Internal & External )

Enhanced process of Documentation with 100% KYC documents

Introduction of “Payroll Help Desk” for ease of our internal customers

Raise a ticket and register a query

Receive an Acknowledgment of your email

Follows a TAT to close the query

Reports to be published on queries with status

A dedicated help line number to answer your concerns

With all this we just want a smooth backend process to make sure our team at the ground works with 100% fulfilment of support ensured whenever they require us

As we believe in functioning as a Team where Deliverables are 100% certain

Customer Support

HelpDesk

payrolldesk@dtss.in

+918296958385

�

�

�

�

�

�

�

Learning & Development Power

Quarter 1- 643 staff from all regions in 85 sites awarded with a certificate and badge in the ‘I am a trained staff’ motivational programme for Janitors

Quarter 1- Best Training Champ Award felicitations across all SBUs

Pune

HSR Office Mysore

Learning & Development Power

Supervisor Development Program conducted in four regions

Mumbai Mysore

Pune Mangalore

Women Empowerment @ DTSS

Objective

The policy is extremely important & designed to respect the working women at different places keeping in mind the Sexual Harassment of Women at workplace Act, 2013 (Prevention, Prohibition, Redressal)

Prevention of Women from Sexual Harass-ment is equated with the fundamental right of equality under the article 14 & 15 of the Constitution of India. Enjoying fun-damental life and live life with dignity is required to practice at professional level especially at workplace.

The Act is applicable across India to safe-guard the inter-est of the em-ployee

Definition

The definition of an Employee is quite exhaus-tive; it covers workers, train-ees, apprentices & probationers whether directly or indirectly employed by and with the Employer

The definition of Employer covers all departments, organization, undertakings, establishment, enterprise, institutions, offices, branches, units, co-operative soci-ety, private sector, hospitals, nursing homes & unorganized sectors

What Amounts to Sexual Harassment?

1. Physical contact & advances

2. A demand or request of sexual favors

3. Making sexual colored remarks

4. Showing pornography

5. Any other unwelcome physical, verbal, non-verbal conduct of sexual nature

6. Implied or implicit promise of prefer-ential treatment in her employment

7. Implied or explicit threat of detrimen-tal treatment in her employment

8. Implied or explicit threat about her present or future employment status

9. Interference with work for creating and intimidating or offensive or hostile work environment

10. Humiliating treatment likely to affect her health and safety

Reporting a concern

While the employee who reports a concern is not expected to prove that his concern is true, but need to demonstrate that there are reasonable grounds for him/her to raise such a concern. It is acceptable for the employee to discuss

his/her concern with a colleague and the employee may find it more comforting to raise the matter if there are two (or more) employees who share the same concern.

The concerns can be disclosed to (by e-mail or manual letter) to the ombudsman viz the Deputy General Manager – Human Resources

Email id - hr@dtss.in

Address -Dusters Total Solutions Services PVT. LTD.Unit No.201 &202, Kailash Industrial Complex, Building No.1, B Wing, 2nd Floor, Behind Godrej Industrial Colony, Parksite, Vikhroli (West),Mumbai – 400079

10

Tips for Women Safety

Women Safety First

When Parking & Driving –

1. Be Alert – look at cars parked

2. Before getting into car, look inside

3. As soon as you get into car , Close the door & leave

4. Keep doors locked while inside the car

5. Never give lift to unknown people

6. Be careful whom you stop & ask directions for

7. Have your cell phone always charged with you

8. Always take a known route in the night

When In Public Area –

1. Always remain aware about your surrounding

2. Walk with Confidence, avoid walking nervous or like a victim

While using Public Services

1. When using a public transport

always select the seat next to the

passage so that you cannot be blocked in

and can quickly leave if necessary.

2. If you taking a taxi, use radio cabs. Always

check the identification of the driver

3. Before taking a rick, take down the number of the rick. Don’t

get into ricks/taxi’s where the body language of the person is not

good

4. Always keep your family informed before you leave and how you

traveling

5. Always have family/friends number on speed dial

6. Always use a lift instead of stairs in the night

7. Don’t let strangers know you stay alone

8. Always carry a weapon or pepper spray while travelling alone

11

Customer Appreciation

Congratulation and you guys rock man, am very impressed and happy to note that the entire CDC was bonded and has displayed the religion of unity… while each of the participant has put her / his best in

contributing to the success of the show … without them this show would have been very dark… the efforts have made this event a bright and shining evening… well done stars… be glittering

My Appreciation to all the winners for completing 5years of dedicated service with Accenture – JLL this has made the management more confident of your contribution and has increased faith in each one of

you for the future

I also want to place my sincere appreciation and thanks to all the Zonal Lead / workplace Leads for their faith and belief in the entire team and their timely support as always, though I have not mentioned any names because every names is worthy of its praise and appreciation… thank you Sir..

My Team at CDC all CM / WM / CE / AM / DE / DM and support staff a Big “ THANK U” for making us proud

Celestine John Dcruz Accenture – CHENNAI

One of our client missed his wallet along with valuable ornaments in the office and your HK Staff Lakshmi Devi found the same and she immediately handover to security custody along with her supervisor support.

We would like to appreciate your HK staff Lakshmi Devi for her good work and integrity. We strongly recommend Lakshmi Devi for Integrity award forthcoming R&R program.

Kindly pass on message to your staff and team…Keep going

Symantec Site Bangalore

Thank you very much for organizing wonderful training program and special thanks to all once again.

• Everything was very well prepared. We received everything we needed and more.“Excellent.”

• It was extremely useful and a necessity for all staff to attend.”

• The programme was very useful and we learned more than what I had expected.”

• The tips that were provided make people understand you better.”

Radha Krishnan. S. Titan Jewellery, Bangalore

As we all would be knowing that Mr. Thirumalesh had met with accident ,We are very sorry to hear about it, I Pray god for his good health. During such crisis time we have seen Mr. Naveen who has put his best effort in being supportive to Mr. Thirumalesh at his need full times even in hospital .

Many thanks Mr. Naveen for his best effort taken to be help full at the time of crisis time. It was noticed that from early morning 6:30am of Wednesday morning till next day of 11th he has stayed back.

Mr. Murlid haran Hygiene Manager TajSats Air Catering Banglore

I would like take this opportunity to Thank Mahadev and his team for their tremendous job done on last month end when we had corporate visit.

We have presented the Hotels back and front of the house clean to them. They have appreciate the effort of Housekeeping team.

It made us feel proud.

Rakesh Sharma Four Seasons Mumbai

Wanted to thanks the DTSS team for doing a good job in clearing the terrace and arranging it well.(Pradeep, Pundalik, Shivram,Murli and all HK boys )

Thanks again and do maintain the good Job consistently.

Ajit Mhaskar Morgan Stanley | Administration Mumbai

My friend was admitted on16/7, for Angioplasty, with Dr Prashant Kulkarni, great job done in Emergency by doctor .Services great, Nursing Quality one can remember Florence Nightingale,& overall a clean & neat Hospital, looking to the inflow of patients. Worthy Staff

IBM Commerzone PUNE

12

Customer Appreciation

I would like to thank you on magnificently coordinate for RMP visit in Deloitte campus 2 inauguration on 20th July.Everything was well prepared… We sincerely appreciate you & your team.. Keep up the good work in future too…. J J J

13

Muthusunder Bangalore

I would like to thank your company for their excellent support. We are happy with the services offered by DTSS team and training session conducted by you is part of it. We are looking forward to a healthy business relation with DTSS in future as well.Please feel free to get in Touch with me for any further Clarifications.

Neeraj Kushwaha Regus, Delhi

This is to inform you that, in patient feed back forms Housekeeping operatives and Supervisor work has been appreciated and their names has been mentioned;

Supervisor - YogeshHousekeeping operatives-1. Gangamma2. Annappa3. Rathnamma

Sabeena/Jolly Sagar Hospital Bangalore

The programme conducted to encourage the hk staffs through Reward and Recognition is really appreciable.

Yenepoya Speciality Hospital. Mangalore

Thanks for the support extended in Absence Of My Colleagues and handling the entire gamut of HK services at FTO 6 & 8 along with Sandeep & Arun. Our COO’s visit and site readiness was very much appreciated for Facilities upkeep.

Keep up the good work !!!

Navin Shahram Delhi

We take this opportunity to thank entire DTSS site team as well as Operations and Training Team of PDC-4 as we are very pleased with the quality of service.

I and the rest of the team are proud to have such a dedicated and hardworking member of DTSS team with us on board.

WP Team has received many compliments and words of praise for HK team work from our clients and we are delighted to have such a valuable Team with us.

Mr. Bhagwat, Pravin sathe, Kavita , Pravin Shirsat as well as Dashrath have proved to be a motivating team leads as well, we appreciate you for your diligence and enthusiasm.

On behalf of the entire PDC4 team, earnestly express gratitude towards team and wish them all the best.

Ameya C Deshpande Accenture Workplace – PDC4 Pune

Thank you to the entire DTSS team across all sites at Mumbai and Bangalore as we got positive feedback of the site upkeep from high profile visitor during the visit.

Keep up the Good work… Kudos to all the DTSS Team.

Kindly note that that the second high Profile visit is scheduled on 08th August 2016 .

Please ensure all sites are maintained as per required MS standards.

Diana Lewis MUMBAI, Morgan Stanley

JSS Hospital, Mysore

I would like to Thank You.... and all your Team members for the hard work and the efforts taken at the time of the IBM Senior Management visit at Commerzone location.

The management team had appreciated the team for their hard work and the awareness of the job responsibility. Special appreciation was received for Poornima Medar ( HK Staff ) & Swati Hojge ( Mail Room ) for their Good Work, Confidence and for their Knowledge about the work.

Please cascade this feedback to all your team members and specially to Poornima & Swati as this kind of appreciation can be one of the best example for team motivation.

HR Reach out – Powering Employee Motivation

Whistle Blower – Work Ethics @ DTSS

Objective & Scope

DTSS – Whistle Blowing Policy is designed to enable all the back office employees of DTSS to raise concerns internally and at a high level and to disclose information without fear of reprisal - which the employee believes shows malpractice, impropriety, abuse or wrongdoing within the organization (although in relatively minor issues, it would be appropriate to report such issues to the respective line managers).

Disclosure, Enquiry and Disciplinary Action

Information relating to malpractice, impropriety abuse, and wrong doing include various issues as illustrated below:

• An unlawful act, whether criminal (e.g. Theft) or breach of civil law

• Breach of any policy or Manual or code adopted by DTSS

• Health and safety risks to the public as well as other employees

• Any instance of failure to comply with legal or statutory obligation for and on behalf DTSS

• Any instance of any sort of financial malpractice

• Fraud and corruption

• Abuse of power (e.g. bullying/ harassment)

• Sexual harassment

• Any other unethical or improper conduct

Reporting a concern

While the employee who reports a concern is not expected to prove that his concern is true, but need to demonstrate that there are reasonable grounds for him/her to raise such a concern. It is acceptable for the employee to discuss his/her concern with a colleague and the employee may find it more comforting to raise the matter if there are

two (or more) employees who share the same concern.

The concerns can be disclosed to (by e-mail or manual letter) to the ombudsman viz the Deputy General Manager – Human Resources

Email id - hr@dtss.in

Address -Dusters Total Solutions Services PVT. LTD.Unit No.201 &202, Kailash Industrial Complex, Building No.1, B Wing, 2nd Floor, Behind Godrej Industrial Colony, Parksite, Vikhroli (West),Mumbai – 400079

15

Editors Note

Dear Readers, We are happy to share the 12th edition of Sampark showcasing the quarterly highlights of our company Special thanks to each one of you for contributing in our Journey of Good to Great Together WE can and WE will accomplish our Vision Keep sharing your thoughts in making the letter more amazing Happy Reading Regards,Pragati Bakshipragati.bakshi@dtss.in