Salesforce.com Customer Company Roadshow - Service Cloud
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Transcript of Salesforce.com Customer Company Roadshow - Service Cloud
![Page 1: Salesforce.com Customer Company Roadshow - Service Cloud](https://reader031.fdocuments.net/reader031/viewer/2022012916/554edd11b4c905d51b8b4a36/html5/thumbnails/1.jpg)
Connect with your customers in a whole new way
![Page 2: Salesforce.com Customer Company Roadshow - Service Cloud](https://reader031.fdocuments.net/reader031/viewer/2022012916/554edd11b4c905d51b8b4a36/html5/thumbnails/2.jpg)
A Whole New Way to Engage Customers
5BSmartphones
by 2017
Social
4.5BAggregated
users 50BConnected products
Mobile
Cloud58%Faster
deployment Connected
![Page 3: Salesforce.com Customer Company Roadshow - Service Cloud](https://reader031.fdocuments.net/reader031/viewer/2022012916/554edd11b4c905d51b8b4a36/html5/thumbnails/3.jpg)
Your Customers Expect You to be EverywhereYour Customers Expect You to be Everywhere
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Customer Service is Struggling
Your customers are social, mobile and
connected…
…but legacy systems aren’t.
![Page 5: Salesforce.com Customer Company Roadshow - Service Cloud](https://reader031.fdocuments.net/reader031/viewer/2022012916/554edd11b4c905d51b8b4a36/html5/thumbnails/5.jpg)
Service platform for the Internet of Customers.
![Page 6: Salesforce.com Customer Company Roadshow - Service Cloud](https://reader031.fdocuments.net/reader031/viewer/2022012916/554edd11b4c905d51b8b4a36/html5/thumbnails/6.jpg)
World’s #1 Customer Service App
+37%
Decrease in Support Costs
+35% Agent
Productivity
+40% +41%
CustomerRetention
+34%First Call
Resolution
Increased customer
satisfaction
![Page 7: Salesforce.com Customer Company Roadshow - Service Cloud](https://reader031.fdocuments.net/reader031/viewer/2022012916/554edd11b4c905d51b8b4a36/html5/thumbnails/7.jpg)
Deliver Amazing Service Everywhere
KnowledgeBase
AnalyticsSocialEngageme
nt
CompanyCollaboratio
n
MobilePlatform
Customer Communitie
s
Serve customers anytime, anywhere
Embed service into every app
Solve cases faster with collaboration
2,000+ AppExchange apps
SLA Tracking
Multichannel
Service
Agent Desktop
![Page 8: Salesforce.com Customer Company Roadshow - Service Cloud](https://reader031.fdocuments.net/reader031/viewer/2022012916/554edd11b4c905d51b8b4a36/html5/thumbnails/8.jpg)
Harness Customer Expertise in Social Communities
Build loyalty while letting customers help each other
Crowdsource expertise from the community
Escalate unanswered posts
Create branded Q&A and ideas +31%Increase in call
deflection
KnowledgeBase Cases
Mobile Service FilesSelf-
Service
CustomerCollaboratio
nIdeas
![Page 9: Salesforce.com Customer Company Roadshow - Service Cloud](https://reader031.fdocuments.net/reader031/viewer/2022012916/554edd11b4c905d51b8b4a36/html5/thumbnails/9.jpg)
Help Your Customers with Desk.com
Simple ∙ Social ∙ Mobile
SocialSupport
BusinessInsights
MobileAccess
SimpleSetup
CaseManagement
Self-Service
![Page 10: Salesforce.com Customer Company Roadshow - Service Cloud](https://reader031.fdocuments.net/reader031/viewer/2022012916/554edd11b4c905d51b8b4a36/html5/thumbnails/10.jpg)
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Copyright 2013 Duarte Inc. Confidential.
Thank You
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