Sales-Network Operations Center++
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These are trying times But there’s room for possibilities The recent outbreak of global pandemic SARS-CoV-2, also known as Coronavirus has already proven itself at having a major impact on the global economy. Many industries are suffering due to the high risk of contamination & government-imposed lockdowns. During the times of a global pandemic and crisis, a Telecom operator’s entire Distribution and Supply-Chain could be impacted in a big way. This can relate to aspects like majority of the POS stores remaining closed or people turning to use Wi-Fi versus roaming 4G/LTE charges. With reduced number of POS outlets out there and market becoming more digital in nature, SIM activation or recharge also becomes a growing challenge. Systems are also not flexible enough to digitally add partners or or do new acquisitions and deliver SIMs or conduct physical surveys for that matter as part of continuous service improvement objectives. However, the recent events can also be seen as a catalyst for spearheading a lot of Digital Transformation & Innovation, especially in the Sales, Distribution and Partner Management vertical across any industry out there. Enhancesys Innovations has come up with an advanced version of its base software product for addressing the same. It is termed as Sales-Network Operations Center++ (S-NOC ++), inclusive of a 3-Step diagnostic health-check for your Partner Management Enterprise roadmap maturity assessment. Sales-Network Operations Center++
Transcript of Sales-Network Operations Center++
These are trying times
But there’s room for possibilities
The recent outbreak of global pandemic SARS-CoV-2, also known as Coronavirus has already proven itself at having a major impact on the global economy. Many industries are suffering due to the
high risk of contamination & government-imposed lockdowns.
During the times of a global pandemic and crisis, a Telecom operator’s entire Distribution and Supply-Chain could be
impacted in a big way. This can relate to aspects like majority of the POS stores remaining closed or people turning to use Wi-Fi versus roaming 4G/LTE charges. With reduced number of POS outlets out there and market becoming more digital in nature, SIM activation or
recharge also becomes a growing challenge. Systems are also not flexible enough to digitally add partners or or do new
acquisitions and deliver SIMs or conduct physical surveys for that matter as part of continuous service improvement objectives.
However, the recent events can also be seen as a catalyst for spearheading a lot of Digital Transformation & Innovation, especially in the Sales, Distribution and Partner Management vertical across any industry out there. Enhancesys Innovations has come up with an advanced version of its base software product for addressing the same.
It is termed as Sales-Network Operations Center++ (S-NOC ++), inclusive of a 3-Step diagnostic health-check for your Partner Management Enterprise roadmap maturity assessment.
Sales-Network Operations Center++
Business OperationsSales Network Operations
Contact/Franchise Center
Operations Center
Service/Sales Outlet
Sales-Network Operations Center++360° Overview
Business Process IndicatorsProduct Offering & CPQPerformance Management
Contact CenterStore Point/PoSPerformance Management
Field Force ManagementPerformance Management
Extended Customer CareStore Point/PoSField Force Management
E2E Sales & Distribution ManagementDigital/Content Partner Management
Performance ManagementSales & Service Field Force Management
Sales-Network Operations Center++Digital Transformation levers against rising challenges for effective Partner ManagementGROW WIRELESS REVENUES
• Attain more subscribers through internal sales, distributors & suppliers.• Grow ARPU through automation of distribution systems.• Retain high-value subscribers through distributors & suppliers.
• Deploy software defined platforms for enablement of sales management. • Roll-out new IP solutions for bigger target reach-out.• Extent footprint across borders & empower more working sales & service personnel.
• Leverage open-source systems towards having no proprietary vendor lock-in, ease of configuration & community support.• Improve operational efficiencies across the supply chain.• Reduce cycle times across customer service requests & incidents, and incident management.
GROW STRATEGIC REVENUES
REDUCE COST STRUCTURE
TELCO PARTNERS
Warehouse Distribution Services
Physical Logical Distributor Retail Operations Product/Service
Unfortunately during these testing times, digital transformation can’t be imposed on customers as there is a major dependency on smartphone penetration in the target market. POS & e-shops not widely used by the majority of the population. There will be physical items/services, which have to be collected or sold at customer touchpoints. Similarly, the digital wallet penetration is dependent on the target market and smart phone usage. There is still a need to collect paper currency for the services offered (based on the measures on lockdown/social distancing norms)
Managed within ERP Managed by S-NOC Managed by CRM
The diagram depicts a traditional partner ecosystem landscape for CSPs currently running on Enhancesys S-NOC & our S-NOC++ Proposition.
S-NOC++ Core Proposition
Sales-Network Operations Center++Snippets of New-Age Partner Management
Refined New-Age “Distribution”
o
Refined New-Age “Customer Services”
o
Keep the lights on and glowing – Much more flexible, customized, secure and light-weight system than traditional BSS systems to reach B2B/B2C customers or Business Prospects even in situation of complete lockdown/curfew and ensure “Business Continuity”.
Stronger and more convergent partner
relationsCentralized
logical virtual warehouses
Partners/suppliers added to the
platform to sell 3rd party products
Contactless customer service
operations harnessing next-gen digital
utilitiesSecure Customer/
Partner on-boarding digitally even for far away touch points
More payment options including online, eWallet
Enhancesys Sales Network Operations Management
Digital Partners Common Data Services Channel Partners
Partner Management
ProductManagement
OrderManagement
OperationManagement
SLAManagement
FinanceManagement
SettlementsBilling &Invoicing
Interface Management
Lifecycle Management
Authorization Management
Reporting &Analytics
Hierarchy &Relationship Management
MasterData
Management
SalesManagement
InventoryManagement
TargetManagement
ProductManagement
IncentiveManagement
FinanceManagement
Field ForceManagement
Digital Partners Channel Partners
Business Logic + Workflow Engine
OrganizationManagement
Sales-Network Operations Center++Logical Architecture
The platform supports all lines of businesses including digital services (app, movie, music, e-book, game, news, entertainment), M2M/IoT, Cloud, Government services, Advertising, and other new futuristic businesses.
Sales-Network Operations Center++Business Benefits
How do I assess my “Partner Management” Enterprise Roadmap Maturity?
Do you foresee potential Business impact on the Partner
Management & Distribution side?
Would you want to consider a Partner Management Enterprise
Roadmap Maturity assessment for Business continuity? Reach out to
[email protected] and express your interest. We will share the
assessment process.
Outcome in the form of a ‘canned report’ meeting your
business objectives. Your high-level business blueprint to review and provide consent for S-NOC++ fitment and potential
implementation.
COST CONTROL
REVENUE GROWTH
• Reduced Pilferage through a centralized logical virtual warehouse• Lean Inventory management with continued Re-Order point tracking• Push & Pull sales for effective demand planning
• Reduced time on manual data entry & analysis • Automated Customer On-Boarding, Customer Services support without physical interactions or POS• Knowledge material can be created for various partners based on role to broadcast the directives
• Online computation of target, commission, stock levels • Configurable credit limits• Provision for e-Currency/Wallet for financial transactions/payments with defined limits• Dashboard reports on Invoice v/s Collections
• Align incentives with the organization’s growth strategy• Quicker time to market for introducing products, services & promotions• Automation improves Sales and Service workforce productivity
• Configurable Promotions for channel users & customers• Option to enable eCommerce capability on Telco website with Self enrolment feature• Option to add partners/suppliers to the platform to sell 3rd party product
• Suggested target values for sales-staff • Continuous performance benchmarking of Sales & Service personnel • Reduced Stock-out & better assortment of products
InventoryCarrying Costs
Operational Efficiency via extended Customer
Care Support
FinancialRisk Control
Motivation &Strategy
Enhanced Business Controls
Leverage Advanced Analytics / Assisted AI
Sales-Network Operations Center++About Enhancesys
Founded in 2011, Enhancesys is a software product company headquartered in
Cupertino, USA; and has a state-of-the-art global innovation and development
center in the heart of India’s Silicon Valley – Electronic City, Bangalore.
Enhancesys enables transformation of business by protecting and growing
revenue, improving operational efficiency and generating savings.
Our innovation engines help in the creation of new revenue-generating service
offerings, comprehensive automation, and significant performance
enhancements.
We have a current business footprint in Telecom and Retail across geographies
like Asia, Europe, and Africa.
For more information contact us at:
Email : [email protected] Website : www.enhancesys.com
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