SA02 - User and Password Management Techniques
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User and Password Management Techniques (SA02) System Administrator Track
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Learn about the different types of users in MC, as well as how to create and approve them within the system and use the Password Management Tool.
Transcript of SA02 - User and Password Management Techniques
User and Password Management Techniques (SA02)
System Administrator Track
1 Open Internet Explorer 2 Type into the address bar wwwmaintenanceconnectioncom 3 Click Log In button 4 Enter the following
Member ID SA_CHECKPOINT Password Checkpoint2014
Note During the seminar please do not ldquoSaverdquo while following along with a specific example unless directed to do so by your course instructor
Wireless SSID CHECKPOINT Wireless Password CHECKPOINT
Logon Instructions
Presenter Names Marc Ackers and Adam OrsquoBrien
Background information
bull Role and expertise at Maintenance Connection
bull Fun Fact
Presenter Bio
Types of Users Defined
Create and Approve New Members
Sign Up Instructions
Password Management Tool
Agenda
Types of Users Overview
Labor
Requester
Users Defined
Labor Resources maintained will either require access or are used for historical and admin purposes
Two types of records created
bull Labor record
bull Requester record
Types of Users Overview
Record interaction chart
Types of Users Overview (contrsquod)
Employees or Contractors
bull Technicians
bull System Administrators
bull Supervisors and Managers
bull Receive Work Order assignments
bull Track Labor costs and hours
Labor
Designed to initiate Service Requests
Access to Service Requester or Reporter Service Requester
Requester
New Members Overview
Obtain Login Credentials
Approve New Members
Batch Approve
Disable Members
Create and Approve New Members
Two types of creation methods for new Labor and Requester records
bull Manual creation
bull Member sign up
New Members Overview
Manual creation does not create Member record
bull No login credentials
bull Used to track data from Admin perspective
bull Can be linked to Member record at a later time
New Members Overview (contrsquod)
Member sign up
bull Access to MC
bull Must go through sign up process
bull Record auto-created or linked to existing
bull Application access designated on Member record
New Members Overview (contrsquod)
Each user needing access must complete ldquosign uprdquo process
Only authorized individuals have access to data
Ensures association to correct set of permissions
New Members Overview (contrsquod)
Connection Key unique to organization (prompted during sign up)
Tools Service Requester Configuration Integration Tab
Obtain Login Credentials
Enter correct MC URL
bull Online Customers wwwmaintenanceconnectioncom
bull Onsite Customers httpservernamemc_web
MC Welcome Page displays with Log In Button
Obtain Login Credentials (contrsquod)
Prompts for Member ID and Password
Need to Sign Up for the First Time or Want to Sign Up
Obtain Login Credentials (contrsquod)
Indicate whether or not user is a member of MC
Enter Connection Key
Obtain Login Credentials (contrsquod)
Enter important user information
bull Profile Info
bull Member ID Password Info
Obtain Login Credentials (contrsquod)
bull Forgot My Password
bull Repair Center
bull Terms of Use
Obtain Login Credentials (contrsquod)
Confirmation message and request pending email or warning message
Obtain Login Credentials (contrsquod)
After approval additional notification email is sent to user
Obtain Login Credentials (contrsquod)
In this example a user will be signed up for the first time to be waiting for Approval to access MC
Obtain Login Credentials Example
Prompts are selected and Connection Key is entered to link to correct database
Obtain Login Credentials Example (contrsquod)
Profile Information and Member ID Password Info is filled in
Obtain Login Credentials Example (contrsquod)
Password security question Repair Center Info and Terms of Use acceptance defined
Obtain Login Credentials Example (contrsquod)
Successful connection message will appear and Approval Waiting email will be sent to user
Obtain Login Credentials Example (contrsquod)
System Administrators typically approve all new Members
Red ldquoreminderrdquo task on Home Page
Approve individual or batch membership records
Approve New Members
Directs to Members Module for Members waiting for approval
Select member to display details
Approve New Members (contrsquod)
Member Detail Page includes
bull Access Status
bull Access Group
Approve New Members (contrsquod)
bull Applications
Approve New Members (contrsquod)
bull Session Time Out
bull Integration Info
Approve New Members (contrsquod)
Example of Member waiting approval
Approve New Members (contrsquod)
Disable vs Delete
Member record will not delete Labor record (history is saved)
Disable Members
Process multiple membership requests in one step
bull Only useful for same RC and AG
Only if no existing Labor or Requester Record
Use Expanded Explorer view and Batch Approve feature
Batch Approve
Example of batch Approvals
Batch Approve (contrsquod)
Example (contrsquod)
Batch Approve (contrsquod)
Staff Instructions
Administrator Sign Up for Staff
Sign Up Instructions
Accessed via Service Requester Configuration Tool
Generate email instructions for staff
Staff Instructions
Email draft displays with template of instructions
Staff Instructions (contrsquod)
System Administrators can complete sign up process for staff if desired
Forgot my password prompts
Users instructed to update password via Profile
Administrator Sign Up for Staff
Password Management Overview
Members
Security Settings
Password Management Tool
System Admin Tool to
bull Change passwords for users
bull View update ldquoforgot my passwordrdquo
bull Define password parameters
Access Group Rights available for permission to access tool
Password Management Overview
Alphabetical list of all approved members
Filter controls available to limit results
Members
Edit Member Dialog
Members (contrsquod)
Desired level of security (password strength)
bull Only affects future password changes
Prompts to change passwords
bull Resets all user password change or expiration dates
Security Settings
Modify Password Strength Dropdown Control
bull Weak = 6+ characters
bull Medium = 8+ characters and numbers
bull Strong = 8+ characters numbers and symbols
Security Settings (contrsquod)
Prompt for Password Change Controls
bull Independent prompt for MRO TWC Reporter
bull Separate prompt for Service Requester
bull Never or different day intervals are provided
Security Settings (contrsquod)
For access to documentation and tutorials reference wwwmcuserconnectcom
MC User Connect
MCUC Documentation Tutorials Article PDF Video Tutorial
User Guide
New Members ndash How to Create and Approve
Password Management Tool
Members Overview
Additional Resources
1 Open Internet Explorer 2 Type into the address bar wwwmaintenanceconnectioncom 3 Click Log In button 4 Enter the following
Member ID SA_CHECKPOINT Password Checkpoint2014
Note During the seminar please do not ldquoSaverdquo while following along with a specific example unless directed to do so by your course instructor
Wireless SSID CHECKPOINT Wireless Password CHECKPOINT
Logon Instructions
Presenter Names Marc Ackers and Adam OrsquoBrien
Background information
bull Role and expertise at Maintenance Connection
bull Fun Fact
Presenter Bio
Types of Users Defined
Create and Approve New Members
Sign Up Instructions
Password Management Tool
Agenda
Types of Users Overview
Labor
Requester
Users Defined
Labor Resources maintained will either require access or are used for historical and admin purposes
Two types of records created
bull Labor record
bull Requester record
Types of Users Overview
Record interaction chart
Types of Users Overview (contrsquod)
Employees or Contractors
bull Technicians
bull System Administrators
bull Supervisors and Managers
bull Receive Work Order assignments
bull Track Labor costs and hours
Labor
Designed to initiate Service Requests
Access to Service Requester or Reporter Service Requester
Requester
New Members Overview
Obtain Login Credentials
Approve New Members
Batch Approve
Disable Members
Create and Approve New Members
Two types of creation methods for new Labor and Requester records
bull Manual creation
bull Member sign up
New Members Overview
Manual creation does not create Member record
bull No login credentials
bull Used to track data from Admin perspective
bull Can be linked to Member record at a later time
New Members Overview (contrsquod)
Member sign up
bull Access to MC
bull Must go through sign up process
bull Record auto-created or linked to existing
bull Application access designated on Member record
New Members Overview (contrsquod)
Each user needing access must complete ldquosign uprdquo process
Only authorized individuals have access to data
Ensures association to correct set of permissions
New Members Overview (contrsquod)
Connection Key unique to organization (prompted during sign up)
Tools Service Requester Configuration Integration Tab
Obtain Login Credentials
Enter correct MC URL
bull Online Customers wwwmaintenanceconnectioncom
bull Onsite Customers httpservernamemc_web
MC Welcome Page displays with Log In Button
Obtain Login Credentials (contrsquod)
Prompts for Member ID and Password
Need to Sign Up for the First Time or Want to Sign Up
Obtain Login Credentials (contrsquod)
Indicate whether or not user is a member of MC
Enter Connection Key
Obtain Login Credentials (contrsquod)
Enter important user information
bull Profile Info
bull Member ID Password Info
Obtain Login Credentials (contrsquod)
bull Forgot My Password
bull Repair Center
bull Terms of Use
Obtain Login Credentials (contrsquod)
Confirmation message and request pending email or warning message
Obtain Login Credentials (contrsquod)
After approval additional notification email is sent to user
Obtain Login Credentials (contrsquod)
In this example a user will be signed up for the first time to be waiting for Approval to access MC
Obtain Login Credentials Example
Prompts are selected and Connection Key is entered to link to correct database
Obtain Login Credentials Example (contrsquod)
Profile Information and Member ID Password Info is filled in
Obtain Login Credentials Example (contrsquod)
Password security question Repair Center Info and Terms of Use acceptance defined
Obtain Login Credentials Example (contrsquod)
Successful connection message will appear and Approval Waiting email will be sent to user
Obtain Login Credentials Example (contrsquod)
System Administrators typically approve all new Members
Red ldquoreminderrdquo task on Home Page
Approve individual or batch membership records
Approve New Members
Directs to Members Module for Members waiting for approval
Select member to display details
Approve New Members (contrsquod)
Member Detail Page includes
bull Access Status
bull Access Group
Approve New Members (contrsquod)
bull Applications
Approve New Members (contrsquod)
bull Session Time Out
bull Integration Info
Approve New Members (contrsquod)
Example of Member waiting approval
Approve New Members (contrsquod)
Disable vs Delete
Member record will not delete Labor record (history is saved)
Disable Members
Process multiple membership requests in one step
bull Only useful for same RC and AG
Only if no existing Labor or Requester Record
Use Expanded Explorer view and Batch Approve feature
Batch Approve
Example of batch Approvals
Batch Approve (contrsquod)
Example (contrsquod)
Batch Approve (contrsquod)
Staff Instructions
Administrator Sign Up for Staff
Sign Up Instructions
Accessed via Service Requester Configuration Tool
Generate email instructions for staff
Staff Instructions
Email draft displays with template of instructions
Staff Instructions (contrsquod)
System Administrators can complete sign up process for staff if desired
Forgot my password prompts
Users instructed to update password via Profile
Administrator Sign Up for Staff
Password Management Overview
Members
Security Settings
Password Management Tool
System Admin Tool to
bull Change passwords for users
bull View update ldquoforgot my passwordrdquo
bull Define password parameters
Access Group Rights available for permission to access tool
Password Management Overview
Alphabetical list of all approved members
Filter controls available to limit results
Members
Edit Member Dialog
Members (contrsquod)
Desired level of security (password strength)
bull Only affects future password changes
Prompts to change passwords
bull Resets all user password change or expiration dates
Security Settings
Modify Password Strength Dropdown Control
bull Weak = 6+ characters
bull Medium = 8+ characters and numbers
bull Strong = 8+ characters numbers and symbols
Security Settings (contrsquod)
Prompt for Password Change Controls
bull Independent prompt for MRO TWC Reporter
bull Separate prompt for Service Requester
bull Never or different day intervals are provided
Security Settings (contrsquod)
For access to documentation and tutorials reference wwwmcuserconnectcom
MC User Connect
MCUC Documentation Tutorials Article PDF Video Tutorial
User Guide
New Members ndash How to Create and Approve
Password Management Tool
Members Overview
Additional Resources
Presenter Names Marc Ackers and Adam OrsquoBrien
Background information
bull Role and expertise at Maintenance Connection
bull Fun Fact
Presenter Bio
Types of Users Defined
Create and Approve New Members
Sign Up Instructions
Password Management Tool
Agenda
Types of Users Overview
Labor
Requester
Users Defined
Labor Resources maintained will either require access or are used for historical and admin purposes
Two types of records created
bull Labor record
bull Requester record
Types of Users Overview
Record interaction chart
Types of Users Overview (contrsquod)
Employees or Contractors
bull Technicians
bull System Administrators
bull Supervisors and Managers
bull Receive Work Order assignments
bull Track Labor costs and hours
Labor
Designed to initiate Service Requests
Access to Service Requester or Reporter Service Requester
Requester
New Members Overview
Obtain Login Credentials
Approve New Members
Batch Approve
Disable Members
Create and Approve New Members
Two types of creation methods for new Labor and Requester records
bull Manual creation
bull Member sign up
New Members Overview
Manual creation does not create Member record
bull No login credentials
bull Used to track data from Admin perspective
bull Can be linked to Member record at a later time
New Members Overview (contrsquod)
Member sign up
bull Access to MC
bull Must go through sign up process
bull Record auto-created or linked to existing
bull Application access designated on Member record
New Members Overview (contrsquod)
Each user needing access must complete ldquosign uprdquo process
Only authorized individuals have access to data
Ensures association to correct set of permissions
New Members Overview (contrsquod)
Connection Key unique to organization (prompted during sign up)
Tools Service Requester Configuration Integration Tab
Obtain Login Credentials
Enter correct MC URL
bull Online Customers wwwmaintenanceconnectioncom
bull Onsite Customers httpservernamemc_web
MC Welcome Page displays with Log In Button
Obtain Login Credentials (contrsquod)
Prompts for Member ID and Password
Need to Sign Up for the First Time or Want to Sign Up
Obtain Login Credentials (contrsquod)
Indicate whether or not user is a member of MC
Enter Connection Key
Obtain Login Credentials (contrsquod)
Enter important user information
bull Profile Info
bull Member ID Password Info
Obtain Login Credentials (contrsquod)
bull Forgot My Password
bull Repair Center
bull Terms of Use
Obtain Login Credentials (contrsquod)
Confirmation message and request pending email or warning message
Obtain Login Credentials (contrsquod)
After approval additional notification email is sent to user
Obtain Login Credentials (contrsquod)
In this example a user will be signed up for the first time to be waiting for Approval to access MC
Obtain Login Credentials Example
Prompts are selected and Connection Key is entered to link to correct database
Obtain Login Credentials Example (contrsquod)
Profile Information and Member ID Password Info is filled in
Obtain Login Credentials Example (contrsquod)
Password security question Repair Center Info and Terms of Use acceptance defined
Obtain Login Credentials Example (contrsquod)
Successful connection message will appear and Approval Waiting email will be sent to user
Obtain Login Credentials Example (contrsquod)
System Administrators typically approve all new Members
Red ldquoreminderrdquo task on Home Page
Approve individual or batch membership records
Approve New Members
Directs to Members Module for Members waiting for approval
Select member to display details
Approve New Members (contrsquod)
Member Detail Page includes
bull Access Status
bull Access Group
Approve New Members (contrsquod)
bull Applications
Approve New Members (contrsquod)
bull Session Time Out
bull Integration Info
Approve New Members (contrsquod)
Example of Member waiting approval
Approve New Members (contrsquod)
Disable vs Delete
Member record will not delete Labor record (history is saved)
Disable Members
Process multiple membership requests in one step
bull Only useful for same RC and AG
Only if no existing Labor or Requester Record
Use Expanded Explorer view and Batch Approve feature
Batch Approve
Example of batch Approvals
Batch Approve (contrsquod)
Example (contrsquod)
Batch Approve (contrsquod)
Staff Instructions
Administrator Sign Up for Staff
Sign Up Instructions
Accessed via Service Requester Configuration Tool
Generate email instructions for staff
Staff Instructions
Email draft displays with template of instructions
Staff Instructions (contrsquod)
System Administrators can complete sign up process for staff if desired
Forgot my password prompts
Users instructed to update password via Profile
Administrator Sign Up for Staff
Password Management Overview
Members
Security Settings
Password Management Tool
System Admin Tool to
bull Change passwords for users
bull View update ldquoforgot my passwordrdquo
bull Define password parameters
Access Group Rights available for permission to access tool
Password Management Overview
Alphabetical list of all approved members
Filter controls available to limit results
Members
Edit Member Dialog
Members (contrsquod)
Desired level of security (password strength)
bull Only affects future password changes
Prompts to change passwords
bull Resets all user password change or expiration dates
Security Settings
Modify Password Strength Dropdown Control
bull Weak = 6+ characters
bull Medium = 8+ characters and numbers
bull Strong = 8+ characters numbers and symbols
Security Settings (contrsquod)
Prompt for Password Change Controls
bull Independent prompt for MRO TWC Reporter
bull Separate prompt for Service Requester
bull Never or different day intervals are provided
Security Settings (contrsquod)
For access to documentation and tutorials reference wwwmcuserconnectcom
MC User Connect
MCUC Documentation Tutorials Article PDF Video Tutorial
User Guide
New Members ndash How to Create and Approve
Password Management Tool
Members Overview
Additional Resources
Types of Users Defined
Create and Approve New Members
Sign Up Instructions
Password Management Tool
Agenda
Types of Users Overview
Labor
Requester
Users Defined
Labor Resources maintained will either require access or are used for historical and admin purposes
Two types of records created
bull Labor record
bull Requester record
Types of Users Overview
Record interaction chart
Types of Users Overview (contrsquod)
Employees or Contractors
bull Technicians
bull System Administrators
bull Supervisors and Managers
bull Receive Work Order assignments
bull Track Labor costs and hours
Labor
Designed to initiate Service Requests
Access to Service Requester or Reporter Service Requester
Requester
New Members Overview
Obtain Login Credentials
Approve New Members
Batch Approve
Disable Members
Create and Approve New Members
Two types of creation methods for new Labor and Requester records
bull Manual creation
bull Member sign up
New Members Overview
Manual creation does not create Member record
bull No login credentials
bull Used to track data from Admin perspective
bull Can be linked to Member record at a later time
New Members Overview (contrsquod)
Member sign up
bull Access to MC
bull Must go through sign up process
bull Record auto-created or linked to existing
bull Application access designated on Member record
New Members Overview (contrsquod)
Each user needing access must complete ldquosign uprdquo process
Only authorized individuals have access to data
Ensures association to correct set of permissions
New Members Overview (contrsquod)
Connection Key unique to organization (prompted during sign up)
Tools Service Requester Configuration Integration Tab
Obtain Login Credentials
Enter correct MC URL
bull Online Customers wwwmaintenanceconnectioncom
bull Onsite Customers httpservernamemc_web
MC Welcome Page displays with Log In Button
Obtain Login Credentials (contrsquod)
Prompts for Member ID and Password
Need to Sign Up for the First Time or Want to Sign Up
Obtain Login Credentials (contrsquod)
Indicate whether or not user is a member of MC
Enter Connection Key
Obtain Login Credentials (contrsquod)
Enter important user information
bull Profile Info
bull Member ID Password Info
Obtain Login Credentials (contrsquod)
bull Forgot My Password
bull Repair Center
bull Terms of Use
Obtain Login Credentials (contrsquod)
Confirmation message and request pending email or warning message
Obtain Login Credentials (contrsquod)
After approval additional notification email is sent to user
Obtain Login Credentials (contrsquod)
In this example a user will be signed up for the first time to be waiting for Approval to access MC
Obtain Login Credentials Example
Prompts are selected and Connection Key is entered to link to correct database
Obtain Login Credentials Example (contrsquod)
Profile Information and Member ID Password Info is filled in
Obtain Login Credentials Example (contrsquod)
Password security question Repair Center Info and Terms of Use acceptance defined
Obtain Login Credentials Example (contrsquod)
Successful connection message will appear and Approval Waiting email will be sent to user
Obtain Login Credentials Example (contrsquod)
System Administrators typically approve all new Members
Red ldquoreminderrdquo task on Home Page
Approve individual or batch membership records
Approve New Members
Directs to Members Module for Members waiting for approval
Select member to display details
Approve New Members (contrsquod)
Member Detail Page includes
bull Access Status
bull Access Group
Approve New Members (contrsquod)
bull Applications
Approve New Members (contrsquod)
bull Session Time Out
bull Integration Info
Approve New Members (contrsquod)
Example of Member waiting approval
Approve New Members (contrsquod)
Disable vs Delete
Member record will not delete Labor record (history is saved)
Disable Members
Process multiple membership requests in one step
bull Only useful for same RC and AG
Only if no existing Labor or Requester Record
Use Expanded Explorer view and Batch Approve feature
Batch Approve
Example of batch Approvals
Batch Approve (contrsquod)
Example (contrsquod)
Batch Approve (contrsquod)
Staff Instructions
Administrator Sign Up for Staff
Sign Up Instructions
Accessed via Service Requester Configuration Tool
Generate email instructions for staff
Staff Instructions
Email draft displays with template of instructions
Staff Instructions (contrsquod)
System Administrators can complete sign up process for staff if desired
Forgot my password prompts
Users instructed to update password via Profile
Administrator Sign Up for Staff
Password Management Overview
Members
Security Settings
Password Management Tool
System Admin Tool to
bull Change passwords for users
bull View update ldquoforgot my passwordrdquo
bull Define password parameters
Access Group Rights available for permission to access tool
Password Management Overview
Alphabetical list of all approved members
Filter controls available to limit results
Members
Edit Member Dialog
Members (contrsquod)
Desired level of security (password strength)
bull Only affects future password changes
Prompts to change passwords
bull Resets all user password change or expiration dates
Security Settings
Modify Password Strength Dropdown Control
bull Weak = 6+ characters
bull Medium = 8+ characters and numbers
bull Strong = 8+ characters numbers and symbols
Security Settings (contrsquod)
Prompt for Password Change Controls
bull Independent prompt for MRO TWC Reporter
bull Separate prompt for Service Requester
bull Never or different day intervals are provided
Security Settings (contrsquod)
For access to documentation and tutorials reference wwwmcuserconnectcom
MC User Connect
MCUC Documentation Tutorials Article PDF Video Tutorial
User Guide
New Members ndash How to Create and Approve
Password Management Tool
Members Overview
Additional Resources
Types of Users Overview
Labor
Requester
Users Defined
Labor Resources maintained will either require access or are used for historical and admin purposes
Two types of records created
bull Labor record
bull Requester record
Types of Users Overview
Record interaction chart
Types of Users Overview (contrsquod)
Employees or Contractors
bull Technicians
bull System Administrators
bull Supervisors and Managers
bull Receive Work Order assignments
bull Track Labor costs and hours
Labor
Designed to initiate Service Requests
Access to Service Requester or Reporter Service Requester
Requester
New Members Overview
Obtain Login Credentials
Approve New Members
Batch Approve
Disable Members
Create and Approve New Members
Two types of creation methods for new Labor and Requester records
bull Manual creation
bull Member sign up
New Members Overview
Manual creation does not create Member record
bull No login credentials
bull Used to track data from Admin perspective
bull Can be linked to Member record at a later time
New Members Overview (contrsquod)
Member sign up
bull Access to MC
bull Must go through sign up process
bull Record auto-created or linked to existing
bull Application access designated on Member record
New Members Overview (contrsquod)
Each user needing access must complete ldquosign uprdquo process
Only authorized individuals have access to data
Ensures association to correct set of permissions
New Members Overview (contrsquod)
Connection Key unique to organization (prompted during sign up)
Tools Service Requester Configuration Integration Tab
Obtain Login Credentials
Enter correct MC URL
bull Online Customers wwwmaintenanceconnectioncom
bull Onsite Customers httpservernamemc_web
MC Welcome Page displays with Log In Button
Obtain Login Credentials (contrsquod)
Prompts for Member ID and Password
Need to Sign Up for the First Time or Want to Sign Up
Obtain Login Credentials (contrsquod)
Indicate whether or not user is a member of MC
Enter Connection Key
Obtain Login Credentials (contrsquod)
Enter important user information
bull Profile Info
bull Member ID Password Info
Obtain Login Credentials (contrsquod)
bull Forgot My Password
bull Repair Center
bull Terms of Use
Obtain Login Credentials (contrsquod)
Confirmation message and request pending email or warning message
Obtain Login Credentials (contrsquod)
After approval additional notification email is sent to user
Obtain Login Credentials (contrsquod)
In this example a user will be signed up for the first time to be waiting for Approval to access MC
Obtain Login Credentials Example
Prompts are selected and Connection Key is entered to link to correct database
Obtain Login Credentials Example (contrsquod)
Profile Information and Member ID Password Info is filled in
Obtain Login Credentials Example (contrsquod)
Password security question Repair Center Info and Terms of Use acceptance defined
Obtain Login Credentials Example (contrsquod)
Successful connection message will appear and Approval Waiting email will be sent to user
Obtain Login Credentials Example (contrsquod)
System Administrators typically approve all new Members
Red ldquoreminderrdquo task on Home Page
Approve individual or batch membership records
Approve New Members
Directs to Members Module for Members waiting for approval
Select member to display details
Approve New Members (contrsquod)
Member Detail Page includes
bull Access Status
bull Access Group
Approve New Members (contrsquod)
bull Applications
Approve New Members (contrsquod)
bull Session Time Out
bull Integration Info
Approve New Members (contrsquod)
Example of Member waiting approval
Approve New Members (contrsquod)
Disable vs Delete
Member record will not delete Labor record (history is saved)
Disable Members
Process multiple membership requests in one step
bull Only useful for same RC and AG
Only if no existing Labor or Requester Record
Use Expanded Explorer view and Batch Approve feature
Batch Approve
Example of batch Approvals
Batch Approve (contrsquod)
Example (contrsquod)
Batch Approve (contrsquod)
Staff Instructions
Administrator Sign Up for Staff
Sign Up Instructions
Accessed via Service Requester Configuration Tool
Generate email instructions for staff
Staff Instructions
Email draft displays with template of instructions
Staff Instructions (contrsquod)
System Administrators can complete sign up process for staff if desired
Forgot my password prompts
Users instructed to update password via Profile
Administrator Sign Up for Staff
Password Management Overview
Members
Security Settings
Password Management Tool
System Admin Tool to
bull Change passwords for users
bull View update ldquoforgot my passwordrdquo
bull Define password parameters
Access Group Rights available for permission to access tool
Password Management Overview
Alphabetical list of all approved members
Filter controls available to limit results
Members
Edit Member Dialog
Members (contrsquod)
Desired level of security (password strength)
bull Only affects future password changes
Prompts to change passwords
bull Resets all user password change or expiration dates
Security Settings
Modify Password Strength Dropdown Control
bull Weak = 6+ characters
bull Medium = 8+ characters and numbers
bull Strong = 8+ characters numbers and symbols
Security Settings (contrsquod)
Prompt for Password Change Controls
bull Independent prompt for MRO TWC Reporter
bull Separate prompt for Service Requester
bull Never or different day intervals are provided
Security Settings (contrsquod)
For access to documentation and tutorials reference wwwmcuserconnectcom
MC User Connect
MCUC Documentation Tutorials Article PDF Video Tutorial
User Guide
New Members ndash How to Create and Approve
Password Management Tool
Members Overview
Additional Resources
Labor Resources maintained will either require access or are used for historical and admin purposes
Two types of records created
bull Labor record
bull Requester record
Types of Users Overview
Record interaction chart
Types of Users Overview (contrsquod)
Employees or Contractors
bull Technicians
bull System Administrators
bull Supervisors and Managers
bull Receive Work Order assignments
bull Track Labor costs and hours
Labor
Designed to initiate Service Requests
Access to Service Requester or Reporter Service Requester
Requester
New Members Overview
Obtain Login Credentials
Approve New Members
Batch Approve
Disable Members
Create and Approve New Members
Two types of creation methods for new Labor and Requester records
bull Manual creation
bull Member sign up
New Members Overview
Manual creation does not create Member record
bull No login credentials
bull Used to track data from Admin perspective
bull Can be linked to Member record at a later time
New Members Overview (contrsquod)
Member sign up
bull Access to MC
bull Must go through sign up process
bull Record auto-created or linked to existing
bull Application access designated on Member record
New Members Overview (contrsquod)
Each user needing access must complete ldquosign uprdquo process
Only authorized individuals have access to data
Ensures association to correct set of permissions
New Members Overview (contrsquod)
Connection Key unique to organization (prompted during sign up)
Tools Service Requester Configuration Integration Tab
Obtain Login Credentials
Enter correct MC URL
bull Online Customers wwwmaintenanceconnectioncom
bull Onsite Customers httpservernamemc_web
MC Welcome Page displays with Log In Button
Obtain Login Credentials (contrsquod)
Prompts for Member ID and Password
Need to Sign Up for the First Time or Want to Sign Up
Obtain Login Credentials (contrsquod)
Indicate whether or not user is a member of MC
Enter Connection Key
Obtain Login Credentials (contrsquod)
Enter important user information
bull Profile Info
bull Member ID Password Info
Obtain Login Credentials (contrsquod)
bull Forgot My Password
bull Repair Center
bull Terms of Use
Obtain Login Credentials (contrsquod)
Confirmation message and request pending email or warning message
Obtain Login Credentials (contrsquod)
After approval additional notification email is sent to user
Obtain Login Credentials (contrsquod)
In this example a user will be signed up for the first time to be waiting for Approval to access MC
Obtain Login Credentials Example
Prompts are selected and Connection Key is entered to link to correct database
Obtain Login Credentials Example (contrsquod)
Profile Information and Member ID Password Info is filled in
Obtain Login Credentials Example (contrsquod)
Password security question Repair Center Info and Terms of Use acceptance defined
Obtain Login Credentials Example (contrsquod)
Successful connection message will appear and Approval Waiting email will be sent to user
Obtain Login Credentials Example (contrsquod)
System Administrators typically approve all new Members
Red ldquoreminderrdquo task on Home Page
Approve individual or batch membership records
Approve New Members
Directs to Members Module for Members waiting for approval
Select member to display details
Approve New Members (contrsquod)
Member Detail Page includes
bull Access Status
bull Access Group
Approve New Members (contrsquod)
bull Applications
Approve New Members (contrsquod)
bull Session Time Out
bull Integration Info
Approve New Members (contrsquod)
Example of Member waiting approval
Approve New Members (contrsquod)
Disable vs Delete
Member record will not delete Labor record (history is saved)
Disable Members
Process multiple membership requests in one step
bull Only useful for same RC and AG
Only if no existing Labor or Requester Record
Use Expanded Explorer view and Batch Approve feature
Batch Approve
Example of batch Approvals
Batch Approve (contrsquod)
Example (contrsquod)
Batch Approve (contrsquod)
Staff Instructions
Administrator Sign Up for Staff
Sign Up Instructions
Accessed via Service Requester Configuration Tool
Generate email instructions for staff
Staff Instructions
Email draft displays with template of instructions
Staff Instructions (contrsquod)
System Administrators can complete sign up process for staff if desired
Forgot my password prompts
Users instructed to update password via Profile
Administrator Sign Up for Staff
Password Management Overview
Members
Security Settings
Password Management Tool
System Admin Tool to
bull Change passwords for users
bull View update ldquoforgot my passwordrdquo
bull Define password parameters
Access Group Rights available for permission to access tool
Password Management Overview
Alphabetical list of all approved members
Filter controls available to limit results
Members
Edit Member Dialog
Members (contrsquod)
Desired level of security (password strength)
bull Only affects future password changes
Prompts to change passwords
bull Resets all user password change or expiration dates
Security Settings
Modify Password Strength Dropdown Control
bull Weak = 6+ characters
bull Medium = 8+ characters and numbers
bull Strong = 8+ characters numbers and symbols
Security Settings (contrsquod)
Prompt for Password Change Controls
bull Independent prompt for MRO TWC Reporter
bull Separate prompt for Service Requester
bull Never or different day intervals are provided
Security Settings (contrsquod)
For access to documentation and tutorials reference wwwmcuserconnectcom
MC User Connect
MCUC Documentation Tutorials Article PDF Video Tutorial
User Guide
New Members ndash How to Create and Approve
Password Management Tool
Members Overview
Additional Resources
Record interaction chart
Types of Users Overview (contrsquod)
Employees or Contractors
bull Technicians
bull System Administrators
bull Supervisors and Managers
bull Receive Work Order assignments
bull Track Labor costs and hours
Labor
Designed to initiate Service Requests
Access to Service Requester or Reporter Service Requester
Requester
New Members Overview
Obtain Login Credentials
Approve New Members
Batch Approve
Disable Members
Create and Approve New Members
Two types of creation methods for new Labor and Requester records
bull Manual creation
bull Member sign up
New Members Overview
Manual creation does not create Member record
bull No login credentials
bull Used to track data from Admin perspective
bull Can be linked to Member record at a later time
New Members Overview (contrsquod)
Member sign up
bull Access to MC
bull Must go through sign up process
bull Record auto-created or linked to existing
bull Application access designated on Member record
New Members Overview (contrsquod)
Each user needing access must complete ldquosign uprdquo process
Only authorized individuals have access to data
Ensures association to correct set of permissions
New Members Overview (contrsquod)
Connection Key unique to organization (prompted during sign up)
Tools Service Requester Configuration Integration Tab
Obtain Login Credentials
Enter correct MC URL
bull Online Customers wwwmaintenanceconnectioncom
bull Onsite Customers httpservernamemc_web
MC Welcome Page displays with Log In Button
Obtain Login Credentials (contrsquod)
Prompts for Member ID and Password
Need to Sign Up for the First Time or Want to Sign Up
Obtain Login Credentials (contrsquod)
Indicate whether or not user is a member of MC
Enter Connection Key
Obtain Login Credentials (contrsquod)
Enter important user information
bull Profile Info
bull Member ID Password Info
Obtain Login Credentials (contrsquod)
bull Forgot My Password
bull Repair Center
bull Terms of Use
Obtain Login Credentials (contrsquod)
Confirmation message and request pending email or warning message
Obtain Login Credentials (contrsquod)
After approval additional notification email is sent to user
Obtain Login Credentials (contrsquod)
In this example a user will be signed up for the first time to be waiting for Approval to access MC
Obtain Login Credentials Example
Prompts are selected and Connection Key is entered to link to correct database
Obtain Login Credentials Example (contrsquod)
Profile Information and Member ID Password Info is filled in
Obtain Login Credentials Example (contrsquod)
Password security question Repair Center Info and Terms of Use acceptance defined
Obtain Login Credentials Example (contrsquod)
Successful connection message will appear and Approval Waiting email will be sent to user
Obtain Login Credentials Example (contrsquod)
System Administrators typically approve all new Members
Red ldquoreminderrdquo task on Home Page
Approve individual or batch membership records
Approve New Members
Directs to Members Module for Members waiting for approval
Select member to display details
Approve New Members (contrsquod)
Member Detail Page includes
bull Access Status
bull Access Group
Approve New Members (contrsquod)
bull Applications
Approve New Members (contrsquod)
bull Session Time Out
bull Integration Info
Approve New Members (contrsquod)
Example of Member waiting approval
Approve New Members (contrsquod)
Disable vs Delete
Member record will not delete Labor record (history is saved)
Disable Members
Process multiple membership requests in one step
bull Only useful for same RC and AG
Only if no existing Labor or Requester Record
Use Expanded Explorer view and Batch Approve feature
Batch Approve
Example of batch Approvals
Batch Approve (contrsquod)
Example (contrsquod)
Batch Approve (contrsquod)
Staff Instructions
Administrator Sign Up for Staff
Sign Up Instructions
Accessed via Service Requester Configuration Tool
Generate email instructions for staff
Staff Instructions
Email draft displays with template of instructions
Staff Instructions (contrsquod)
System Administrators can complete sign up process for staff if desired
Forgot my password prompts
Users instructed to update password via Profile
Administrator Sign Up for Staff
Password Management Overview
Members
Security Settings
Password Management Tool
System Admin Tool to
bull Change passwords for users
bull View update ldquoforgot my passwordrdquo
bull Define password parameters
Access Group Rights available for permission to access tool
Password Management Overview
Alphabetical list of all approved members
Filter controls available to limit results
Members
Edit Member Dialog
Members (contrsquod)
Desired level of security (password strength)
bull Only affects future password changes
Prompts to change passwords
bull Resets all user password change or expiration dates
Security Settings
Modify Password Strength Dropdown Control
bull Weak = 6+ characters
bull Medium = 8+ characters and numbers
bull Strong = 8+ characters numbers and symbols
Security Settings (contrsquod)
Prompt for Password Change Controls
bull Independent prompt for MRO TWC Reporter
bull Separate prompt for Service Requester
bull Never or different day intervals are provided
Security Settings (contrsquod)
For access to documentation and tutorials reference wwwmcuserconnectcom
MC User Connect
MCUC Documentation Tutorials Article PDF Video Tutorial
User Guide
New Members ndash How to Create and Approve
Password Management Tool
Members Overview
Additional Resources
Employees or Contractors
bull Technicians
bull System Administrators
bull Supervisors and Managers
bull Receive Work Order assignments
bull Track Labor costs and hours
Labor
Designed to initiate Service Requests
Access to Service Requester or Reporter Service Requester
Requester
New Members Overview
Obtain Login Credentials
Approve New Members
Batch Approve
Disable Members
Create and Approve New Members
Two types of creation methods for new Labor and Requester records
bull Manual creation
bull Member sign up
New Members Overview
Manual creation does not create Member record
bull No login credentials
bull Used to track data from Admin perspective
bull Can be linked to Member record at a later time
New Members Overview (contrsquod)
Member sign up
bull Access to MC
bull Must go through sign up process
bull Record auto-created or linked to existing
bull Application access designated on Member record
New Members Overview (contrsquod)
Each user needing access must complete ldquosign uprdquo process
Only authorized individuals have access to data
Ensures association to correct set of permissions
New Members Overview (contrsquod)
Connection Key unique to organization (prompted during sign up)
Tools Service Requester Configuration Integration Tab
Obtain Login Credentials
Enter correct MC URL
bull Online Customers wwwmaintenanceconnectioncom
bull Onsite Customers httpservernamemc_web
MC Welcome Page displays with Log In Button
Obtain Login Credentials (contrsquod)
Prompts for Member ID and Password
Need to Sign Up for the First Time or Want to Sign Up
Obtain Login Credentials (contrsquod)
Indicate whether or not user is a member of MC
Enter Connection Key
Obtain Login Credentials (contrsquod)
Enter important user information
bull Profile Info
bull Member ID Password Info
Obtain Login Credentials (contrsquod)
bull Forgot My Password
bull Repair Center
bull Terms of Use
Obtain Login Credentials (contrsquod)
Confirmation message and request pending email or warning message
Obtain Login Credentials (contrsquod)
After approval additional notification email is sent to user
Obtain Login Credentials (contrsquod)
In this example a user will be signed up for the first time to be waiting for Approval to access MC
Obtain Login Credentials Example
Prompts are selected and Connection Key is entered to link to correct database
Obtain Login Credentials Example (contrsquod)
Profile Information and Member ID Password Info is filled in
Obtain Login Credentials Example (contrsquod)
Password security question Repair Center Info and Terms of Use acceptance defined
Obtain Login Credentials Example (contrsquod)
Successful connection message will appear and Approval Waiting email will be sent to user
Obtain Login Credentials Example (contrsquod)
System Administrators typically approve all new Members
Red ldquoreminderrdquo task on Home Page
Approve individual or batch membership records
Approve New Members
Directs to Members Module for Members waiting for approval
Select member to display details
Approve New Members (contrsquod)
Member Detail Page includes
bull Access Status
bull Access Group
Approve New Members (contrsquod)
bull Applications
Approve New Members (contrsquod)
bull Session Time Out
bull Integration Info
Approve New Members (contrsquod)
Example of Member waiting approval
Approve New Members (contrsquod)
Disable vs Delete
Member record will not delete Labor record (history is saved)
Disable Members
Process multiple membership requests in one step
bull Only useful for same RC and AG
Only if no existing Labor or Requester Record
Use Expanded Explorer view and Batch Approve feature
Batch Approve
Example of batch Approvals
Batch Approve (contrsquod)
Example (contrsquod)
Batch Approve (contrsquod)
Staff Instructions
Administrator Sign Up for Staff
Sign Up Instructions
Accessed via Service Requester Configuration Tool
Generate email instructions for staff
Staff Instructions
Email draft displays with template of instructions
Staff Instructions (contrsquod)
System Administrators can complete sign up process for staff if desired
Forgot my password prompts
Users instructed to update password via Profile
Administrator Sign Up for Staff
Password Management Overview
Members
Security Settings
Password Management Tool
System Admin Tool to
bull Change passwords for users
bull View update ldquoforgot my passwordrdquo
bull Define password parameters
Access Group Rights available for permission to access tool
Password Management Overview
Alphabetical list of all approved members
Filter controls available to limit results
Members
Edit Member Dialog
Members (contrsquod)
Desired level of security (password strength)
bull Only affects future password changes
Prompts to change passwords
bull Resets all user password change or expiration dates
Security Settings
Modify Password Strength Dropdown Control
bull Weak = 6+ characters
bull Medium = 8+ characters and numbers
bull Strong = 8+ characters numbers and symbols
Security Settings (contrsquod)
Prompt for Password Change Controls
bull Independent prompt for MRO TWC Reporter
bull Separate prompt for Service Requester
bull Never or different day intervals are provided
Security Settings (contrsquod)
For access to documentation and tutorials reference wwwmcuserconnectcom
MC User Connect
MCUC Documentation Tutorials Article PDF Video Tutorial
User Guide
New Members ndash How to Create and Approve
Password Management Tool
Members Overview
Additional Resources
Designed to initiate Service Requests
Access to Service Requester or Reporter Service Requester
Requester
New Members Overview
Obtain Login Credentials
Approve New Members
Batch Approve
Disable Members
Create and Approve New Members
Two types of creation methods for new Labor and Requester records
bull Manual creation
bull Member sign up
New Members Overview
Manual creation does not create Member record
bull No login credentials
bull Used to track data from Admin perspective
bull Can be linked to Member record at a later time
New Members Overview (contrsquod)
Member sign up
bull Access to MC
bull Must go through sign up process
bull Record auto-created or linked to existing
bull Application access designated on Member record
New Members Overview (contrsquod)
Each user needing access must complete ldquosign uprdquo process
Only authorized individuals have access to data
Ensures association to correct set of permissions
New Members Overview (contrsquod)
Connection Key unique to organization (prompted during sign up)
Tools Service Requester Configuration Integration Tab
Obtain Login Credentials
Enter correct MC URL
bull Online Customers wwwmaintenanceconnectioncom
bull Onsite Customers httpservernamemc_web
MC Welcome Page displays with Log In Button
Obtain Login Credentials (contrsquod)
Prompts for Member ID and Password
Need to Sign Up for the First Time or Want to Sign Up
Obtain Login Credentials (contrsquod)
Indicate whether or not user is a member of MC
Enter Connection Key
Obtain Login Credentials (contrsquod)
Enter important user information
bull Profile Info
bull Member ID Password Info
Obtain Login Credentials (contrsquod)
bull Forgot My Password
bull Repair Center
bull Terms of Use
Obtain Login Credentials (contrsquod)
Confirmation message and request pending email or warning message
Obtain Login Credentials (contrsquod)
After approval additional notification email is sent to user
Obtain Login Credentials (contrsquod)
In this example a user will be signed up for the first time to be waiting for Approval to access MC
Obtain Login Credentials Example
Prompts are selected and Connection Key is entered to link to correct database
Obtain Login Credentials Example (contrsquod)
Profile Information and Member ID Password Info is filled in
Obtain Login Credentials Example (contrsquod)
Password security question Repair Center Info and Terms of Use acceptance defined
Obtain Login Credentials Example (contrsquod)
Successful connection message will appear and Approval Waiting email will be sent to user
Obtain Login Credentials Example (contrsquod)
System Administrators typically approve all new Members
Red ldquoreminderrdquo task on Home Page
Approve individual or batch membership records
Approve New Members
Directs to Members Module for Members waiting for approval
Select member to display details
Approve New Members (contrsquod)
Member Detail Page includes
bull Access Status
bull Access Group
Approve New Members (contrsquod)
bull Applications
Approve New Members (contrsquod)
bull Session Time Out
bull Integration Info
Approve New Members (contrsquod)
Example of Member waiting approval
Approve New Members (contrsquod)
Disable vs Delete
Member record will not delete Labor record (history is saved)
Disable Members
Process multiple membership requests in one step
bull Only useful for same RC and AG
Only if no existing Labor or Requester Record
Use Expanded Explorer view and Batch Approve feature
Batch Approve
Example of batch Approvals
Batch Approve (contrsquod)
Example (contrsquod)
Batch Approve (contrsquod)
Staff Instructions
Administrator Sign Up for Staff
Sign Up Instructions
Accessed via Service Requester Configuration Tool
Generate email instructions for staff
Staff Instructions
Email draft displays with template of instructions
Staff Instructions (contrsquod)
System Administrators can complete sign up process for staff if desired
Forgot my password prompts
Users instructed to update password via Profile
Administrator Sign Up for Staff
Password Management Overview
Members
Security Settings
Password Management Tool
System Admin Tool to
bull Change passwords for users
bull View update ldquoforgot my passwordrdquo
bull Define password parameters
Access Group Rights available for permission to access tool
Password Management Overview
Alphabetical list of all approved members
Filter controls available to limit results
Members
Edit Member Dialog
Members (contrsquod)
Desired level of security (password strength)
bull Only affects future password changes
Prompts to change passwords
bull Resets all user password change or expiration dates
Security Settings
Modify Password Strength Dropdown Control
bull Weak = 6+ characters
bull Medium = 8+ characters and numbers
bull Strong = 8+ characters numbers and symbols
Security Settings (contrsquod)
Prompt for Password Change Controls
bull Independent prompt for MRO TWC Reporter
bull Separate prompt for Service Requester
bull Never or different day intervals are provided
Security Settings (contrsquod)
For access to documentation and tutorials reference wwwmcuserconnectcom
MC User Connect
MCUC Documentation Tutorials Article PDF Video Tutorial
User Guide
New Members ndash How to Create and Approve
Password Management Tool
Members Overview
Additional Resources
New Members Overview
Obtain Login Credentials
Approve New Members
Batch Approve
Disable Members
Create and Approve New Members
Two types of creation methods for new Labor and Requester records
bull Manual creation
bull Member sign up
New Members Overview
Manual creation does not create Member record
bull No login credentials
bull Used to track data from Admin perspective
bull Can be linked to Member record at a later time
New Members Overview (contrsquod)
Member sign up
bull Access to MC
bull Must go through sign up process
bull Record auto-created or linked to existing
bull Application access designated on Member record
New Members Overview (contrsquod)
Each user needing access must complete ldquosign uprdquo process
Only authorized individuals have access to data
Ensures association to correct set of permissions
New Members Overview (contrsquod)
Connection Key unique to organization (prompted during sign up)
Tools Service Requester Configuration Integration Tab
Obtain Login Credentials
Enter correct MC URL
bull Online Customers wwwmaintenanceconnectioncom
bull Onsite Customers httpservernamemc_web
MC Welcome Page displays with Log In Button
Obtain Login Credentials (contrsquod)
Prompts for Member ID and Password
Need to Sign Up for the First Time or Want to Sign Up
Obtain Login Credentials (contrsquod)
Indicate whether or not user is a member of MC
Enter Connection Key
Obtain Login Credentials (contrsquod)
Enter important user information
bull Profile Info
bull Member ID Password Info
Obtain Login Credentials (contrsquod)
bull Forgot My Password
bull Repair Center
bull Terms of Use
Obtain Login Credentials (contrsquod)
Confirmation message and request pending email or warning message
Obtain Login Credentials (contrsquod)
After approval additional notification email is sent to user
Obtain Login Credentials (contrsquod)
In this example a user will be signed up for the first time to be waiting for Approval to access MC
Obtain Login Credentials Example
Prompts are selected and Connection Key is entered to link to correct database
Obtain Login Credentials Example (contrsquod)
Profile Information and Member ID Password Info is filled in
Obtain Login Credentials Example (contrsquod)
Password security question Repair Center Info and Terms of Use acceptance defined
Obtain Login Credentials Example (contrsquod)
Successful connection message will appear and Approval Waiting email will be sent to user
Obtain Login Credentials Example (contrsquod)
System Administrators typically approve all new Members
Red ldquoreminderrdquo task on Home Page
Approve individual or batch membership records
Approve New Members
Directs to Members Module for Members waiting for approval
Select member to display details
Approve New Members (contrsquod)
Member Detail Page includes
bull Access Status
bull Access Group
Approve New Members (contrsquod)
bull Applications
Approve New Members (contrsquod)
bull Session Time Out
bull Integration Info
Approve New Members (contrsquod)
Example of Member waiting approval
Approve New Members (contrsquod)
Disable vs Delete
Member record will not delete Labor record (history is saved)
Disable Members
Process multiple membership requests in one step
bull Only useful for same RC and AG
Only if no existing Labor or Requester Record
Use Expanded Explorer view and Batch Approve feature
Batch Approve
Example of batch Approvals
Batch Approve (contrsquod)
Example (contrsquod)
Batch Approve (contrsquod)
Staff Instructions
Administrator Sign Up for Staff
Sign Up Instructions
Accessed via Service Requester Configuration Tool
Generate email instructions for staff
Staff Instructions
Email draft displays with template of instructions
Staff Instructions (contrsquod)
System Administrators can complete sign up process for staff if desired
Forgot my password prompts
Users instructed to update password via Profile
Administrator Sign Up for Staff
Password Management Overview
Members
Security Settings
Password Management Tool
System Admin Tool to
bull Change passwords for users
bull View update ldquoforgot my passwordrdquo
bull Define password parameters
Access Group Rights available for permission to access tool
Password Management Overview
Alphabetical list of all approved members
Filter controls available to limit results
Members
Edit Member Dialog
Members (contrsquod)
Desired level of security (password strength)
bull Only affects future password changes
Prompts to change passwords
bull Resets all user password change or expiration dates
Security Settings
Modify Password Strength Dropdown Control
bull Weak = 6+ characters
bull Medium = 8+ characters and numbers
bull Strong = 8+ characters numbers and symbols
Security Settings (contrsquod)
Prompt for Password Change Controls
bull Independent prompt for MRO TWC Reporter
bull Separate prompt for Service Requester
bull Never or different day intervals are provided
Security Settings (contrsquod)
For access to documentation and tutorials reference wwwmcuserconnectcom
MC User Connect
MCUC Documentation Tutorials Article PDF Video Tutorial
User Guide
New Members ndash How to Create and Approve
Password Management Tool
Members Overview
Additional Resources
Two types of creation methods for new Labor and Requester records
bull Manual creation
bull Member sign up
New Members Overview
Manual creation does not create Member record
bull No login credentials
bull Used to track data from Admin perspective
bull Can be linked to Member record at a later time
New Members Overview (contrsquod)
Member sign up
bull Access to MC
bull Must go through sign up process
bull Record auto-created or linked to existing
bull Application access designated on Member record
New Members Overview (contrsquod)
Each user needing access must complete ldquosign uprdquo process
Only authorized individuals have access to data
Ensures association to correct set of permissions
New Members Overview (contrsquod)
Connection Key unique to organization (prompted during sign up)
Tools Service Requester Configuration Integration Tab
Obtain Login Credentials
Enter correct MC URL
bull Online Customers wwwmaintenanceconnectioncom
bull Onsite Customers httpservernamemc_web
MC Welcome Page displays with Log In Button
Obtain Login Credentials (contrsquod)
Prompts for Member ID and Password
Need to Sign Up for the First Time or Want to Sign Up
Obtain Login Credentials (contrsquod)
Indicate whether or not user is a member of MC
Enter Connection Key
Obtain Login Credentials (contrsquod)
Enter important user information
bull Profile Info
bull Member ID Password Info
Obtain Login Credentials (contrsquod)
bull Forgot My Password
bull Repair Center
bull Terms of Use
Obtain Login Credentials (contrsquod)
Confirmation message and request pending email or warning message
Obtain Login Credentials (contrsquod)
After approval additional notification email is sent to user
Obtain Login Credentials (contrsquod)
In this example a user will be signed up for the first time to be waiting for Approval to access MC
Obtain Login Credentials Example
Prompts are selected and Connection Key is entered to link to correct database
Obtain Login Credentials Example (contrsquod)
Profile Information and Member ID Password Info is filled in
Obtain Login Credentials Example (contrsquod)
Password security question Repair Center Info and Terms of Use acceptance defined
Obtain Login Credentials Example (contrsquod)
Successful connection message will appear and Approval Waiting email will be sent to user
Obtain Login Credentials Example (contrsquod)
System Administrators typically approve all new Members
Red ldquoreminderrdquo task on Home Page
Approve individual or batch membership records
Approve New Members
Directs to Members Module for Members waiting for approval
Select member to display details
Approve New Members (contrsquod)
Member Detail Page includes
bull Access Status
bull Access Group
Approve New Members (contrsquod)
bull Applications
Approve New Members (contrsquod)
bull Session Time Out
bull Integration Info
Approve New Members (contrsquod)
Example of Member waiting approval
Approve New Members (contrsquod)
Disable vs Delete
Member record will not delete Labor record (history is saved)
Disable Members
Process multiple membership requests in one step
bull Only useful for same RC and AG
Only if no existing Labor or Requester Record
Use Expanded Explorer view and Batch Approve feature
Batch Approve
Example of batch Approvals
Batch Approve (contrsquod)
Example (contrsquod)
Batch Approve (contrsquod)
Staff Instructions
Administrator Sign Up for Staff
Sign Up Instructions
Accessed via Service Requester Configuration Tool
Generate email instructions for staff
Staff Instructions
Email draft displays with template of instructions
Staff Instructions (contrsquod)
System Administrators can complete sign up process for staff if desired
Forgot my password prompts
Users instructed to update password via Profile
Administrator Sign Up for Staff
Password Management Overview
Members
Security Settings
Password Management Tool
System Admin Tool to
bull Change passwords for users
bull View update ldquoforgot my passwordrdquo
bull Define password parameters
Access Group Rights available for permission to access tool
Password Management Overview
Alphabetical list of all approved members
Filter controls available to limit results
Members
Edit Member Dialog
Members (contrsquod)
Desired level of security (password strength)
bull Only affects future password changes
Prompts to change passwords
bull Resets all user password change or expiration dates
Security Settings
Modify Password Strength Dropdown Control
bull Weak = 6+ characters
bull Medium = 8+ characters and numbers
bull Strong = 8+ characters numbers and symbols
Security Settings (contrsquod)
Prompt for Password Change Controls
bull Independent prompt for MRO TWC Reporter
bull Separate prompt for Service Requester
bull Never or different day intervals are provided
Security Settings (contrsquod)
For access to documentation and tutorials reference wwwmcuserconnectcom
MC User Connect
MCUC Documentation Tutorials Article PDF Video Tutorial
User Guide
New Members ndash How to Create and Approve
Password Management Tool
Members Overview
Additional Resources
Manual creation does not create Member record
bull No login credentials
bull Used to track data from Admin perspective
bull Can be linked to Member record at a later time
New Members Overview (contrsquod)
Member sign up
bull Access to MC
bull Must go through sign up process
bull Record auto-created or linked to existing
bull Application access designated on Member record
New Members Overview (contrsquod)
Each user needing access must complete ldquosign uprdquo process
Only authorized individuals have access to data
Ensures association to correct set of permissions
New Members Overview (contrsquod)
Connection Key unique to organization (prompted during sign up)
Tools Service Requester Configuration Integration Tab
Obtain Login Credentials
Enter correct MC URL
bull Online Customers wwwmaintenanceconnectioncom
bull Onsite Customers httpservernamemc_web
MC Welcome Page displays with Log In Button
Obtain Login Credentials (contrsquod)
Prompts for Member ID and Password
Need to Sign Up for the First Time or Want to Sign Up
Obtain Login Credentials (contrsquod)
Indicate whether or not user is a member of MC
Enter Connection Key
Obtain Login Credentials (contrsquod)
Enter important user information
bull Profile Info
bull Member ID Password Info
Obtain Login Credentials (contrsquod)
bull Forgot My Password
bull Repair Center
bull Terms of Use
Obtain Login Credentials (contrsquod)
Confirmation message and request pending email or warning message
Obtain Login Credentials (contrsquod)
After approval additional notification email is sent to user
Obtain Login Credentials (contrsquod)
In this example a user will be signed up for the first time to be waiting for Approval to access MC
Obtain Login Credentials Example
Prompts are selected and Connection Key is entered to link to correct database
Obtain Login Credentials Example (contrsquod)
Profile Information and Member ID Password Info is filled in
Obtain Login Credentials Example (contrsquod)
Password security question Repair Center Info and Terms of Use acceptance defined
Obtain Login Credentials Example (contrsquod)
Successful connection message will appear and Approval Waiting email will be sent to user
Obtain Login Credentials Example (contrsquod)
System Administrators typically approve all new Members
Red ldquoreminderrdquo task on Home Page
Approve individual or batch membership records
Approve New Members
Directs to Members Module for Members waiting for approval
Select member to display details
Approve New Members (contrsquod)
Member Detail Page includes
bull Access Status
bull Access Group
Approve New Members (contrsquod)
bull Applications
Approve New Members (contrsquod)
bull Session Time Out
bull Integration Info
Approve New Members (contrsquod)
Example of Member waiting approval
Approve New Members (contrsquod)
Disable vs Delete
Member record will not delete Labor record (history is saved)
Disable Members
Process multiple membership requests in one step
bull Only useful for same RC and AG
Only if no existing Labor or Requester Record
Use Expanded Explorer view and Batch Approve feature
Batch Approve
Example of batch Approvals
Batch Approve (contrsquod)
Example (contrsquod)
Batch Approve (contrsquod)
Staff Instructions
Administrator Sign Up for Staff
Sign Up Instructions
Accessed via Service Requester Configuration Tool
Generate email instructions for staff
Staff Instructions
Email draft displays with template of instructions
Staff Instructions (contrsquod)
System Administrators can complete sign up process for staff if desired
Forgot my password prompts
Users instructed to update password via Profile
Administrator Sign Up for Staff
Password Management Overview
Members
Security Settings
Password Management Tool
System Admin Tool to
bull Change passwords for users
bull View update ldquoforgot my passwordrdquo
bull Define password parameters
Access Group Rights available for permission to access tool
Password Management Overview
Alphabetical list of all approved members
Filter controls available to limit results
Members
Edit Member Dialog
Members (contrsquod)
Desired level of security (password strength)
bull Only affects future password changes
Prompts to change passwords
bull Resets all user password change or expiration dates
Security Settings
Modify Password Strength Dropdown Control
bull Weak = 6+ characters
bull Medium = 8+ characters and numbers
bull Strong = 8+ characters numbers and symbols
Security Settings (contrsquod)
Prompt for Password Change Controls
bull Independent prompt for MRO TWC Reporter
bull Separate prompt for Service Requester
bull Never or different day intervals are provided
Security Settings (contrsquod)
For access to documentation and tutorials reference wwwmcuserconnectcom
MC User Connect
MCUC Documentation Tutorials Article PDF Video Tutorial
User Guide
New Members ndash How to Create and Approve
Password Management Tool
Members Overview
Additional Resources
Member sign up
bull Access to MC
bull Must go through sign up process
bull Record auto-created or linked to existing
bull Application access designated on Member record
New Members Overview (contrsquod)
Each user needing access must complete ldquosign uprdquo process
Only authorized individuals have access to data
Ensures association to correct set of permissions
New Members Overview (contrsquod)
Connection Key unique to organization (prompted during sign up)
Tools Service Requester Configuration Integration Tab
Obtain Login Credentials
Enter correct MC URL
bull Online Customers wwwmaintenanceconnectioncom
bull Onsite Customers httpservernamemc_web
MC Welcome Page displays with Log In Button
Obtain Login Credentials (contrsquod)
Prompts for Member ID and Password
Need to Sign Up for the First Time or Want to Sign Up
Obtain Login Credentials (contrsquod)
Indicate whether or not user is a member of MC
Enter Connection Key
Obtain Login Credentials (contrsquod)
Enter important user information
bull Profile Info
bull Member ID Password Info
Obtain Login Credentials (contrsquod)
bull Forgot My Password
bull Repair Center
bull Terms of Use
Obtain Login Credentials (contrsquod)
Confirmation message and request pending email or warning message
Obtain Login Credentials (contrsquod)
After approval additional notification email is sent to user
Obtain Login Credentials (contrsquod)
In this example a user will be signed up for the first time to be waiting for Approval to access MC
Obtain Login Credentials Example
Prompts are selected and Connection Key is entered to link to correct database
Obtain Login Credentials Example (contrsquod)
Profile Information and Member ID Password Info is filled in
Obtain Login Credentials Example (contrsquod)
Password security question Repair Center Info and Terms of Use acceptance defined
Obtain Login Credentials Example (contrsquod)
Successful connection message will appear and Approval Waiting email will be sent to user
Obtain Login Credentials Example (contrsquod)
System Administrators typically approve all new Members
Red ldquoreminderrdquo task on Home Page
Approve individual or batch membership records
Approve New Members
Directs to Members Module for Members waiting for approval
Select member to display details
Approve New Members (contrsquod)
Member Detail Page includes
bull Access Status
bull Access Group
Approve New Members (contrsquod)
bull Applications
Approve New Members (contrsquod)
bull Session Time Out
bull Integration Info
Approve New Members (contrsquod)
Example of Member waiting approval
Approve New Members (contrsquod)
Disable vs Delete
Member record will not delete Labor record (history is saved)
Disable Members
Process multiple membership requests in one step
bull Only useful for same RC and AG
Only if no existing Labor or Requester Record
Use Expanded Explorer view and Batch Approve feature
Batch Approve
Example of batch Approvals
Batch Approve (contrsquod)
Example (contrsquod)
Batch Approve (contrsquod)
Staff Instructions
Administrator Sign Up for Staff
Sign Up Instructions
Accessed via Service Requester Configuration Tool
Generate email instructions for staff
Staff Instructions
Email draft displays with template of instructions
Staff Instructions (contrsquod)
System Administrators can complete sign up process for staff if desired
Forgot my password prompts
Users instructed to update password via Profile
Administrator Sign Up for Staff
Password Management Overview
Members
Security Settings
Password Management Tool
System Admin Tool to
bull Change passwords for users
bull View update ldquoforgot my passwordrdquo
bull Define password parameters
Access Group Rights available for permission to access tool
Password Management Overview
Alphabetical list of all approved members
Filter controls available to limit results
Members
Edit Member Dialog
Members (contrsquod)
Desired level of security (password strength)
bull Only affects future password changes
Prompts to change passwords
bull Resets all user password change or expiration dates
Security Settings
Modify Password Strength Dropdown Control
bull Weak = 6+ characters
bull Medium = 8+ characters and numbers
bull Strong = 8+ characters numbers and symbols
Security Settings (contrsquod)
Prompt for Password Change Controls
bull Independent prompt for MRO TWC Reporter
bull Separate prompt for Service Requester
bull Never or different day intervals are provided
Security Settings (contrsquod)
For access to documentation and tutorials reference wwwmcuserconnectcom
MC User Connect
MCUC Documentation Tutorials Article PDF Video Tutorial
User Guide
New Members ndash How to Create and Approve
Password Management Tool
Members Overview
Additional Resources
Each user needing access must complete ldquosign uprdquo process
Only authorized individuals have access to data
Ensures association to correct set of permissions
New Members Overview (contrsquod)
Connection Key unique to organization (prompted during sign up)
Tools Service Requester Configuration Integration Tab
Obtain Login Credentials
Enter correct MC URL
bull Online Customers wwwmaintenanceconnectioncom
bull Onsite Customers httpservernamemc_web
MC Welcome Page displays with Log In Button
Obtain Login Credentials (contrsquod)
Prompts for Member ID and Password
Need to Sign Up for the First Time or Want to Sign Up
Obtain Login Credentials (contrsquod)
Indicate whether or not user is a member of MC
Enter Connection Key
Obtain Login Credentials (contrsquod)
Enter important user information
bull Profile Info
bull Member ID Password Info
Obtain Login Credentials (contrsquod)
bull Forgot My Password
bull Repair Center
bull Terms of Use
Obtain Login Credentials (contrsquod)
Confirmation message and request pending email or warning message
Obtain Login Credentials (contrsquod)
After approval additional notification email is sent to user
Obtain Login Credentials (contrsquod)
In this example a user will be signed up for the first time to be waiting for Approval to access MC
Obtain Login Credentials Example
Prompts are selected and Connection Key is entered to link to correct database
Obtain Login Credentials Example (contrsquod)
Profile Information and Member ID Password Info is filled in
Obtain Login Credentials Example (contrsquod)
Password security question Repair Center Info and Terms of Use acceptance defined
Obtain Login Credentials Example (contrsquod)
Successful connection message will appear and Approval Waiting email will be sent to user
Obtain Login Credentials Example (contrsquod)
System Administrators typically approve all new Members
Red ldquoreminderrdquo task on Home Page
Approve individual or batch membership records
Approve New Members
Directs to Members Module for Members waiting for approval
Select member to display details
Approve New Members (contrsquod)
Member Detail Page includes
bull Access Status
bull Access Group
Approve New Members (contrsquod)
bull Applications
Approve New Members (contrsquod)
bull Session Time Out
bull Integration Info
Approve New Members (contrsquod)
Example of Member waiting approval
Approve New Members (contrsquod)
Disable vs Delete
Member record will not delete Labor record (history is saved)
Disable Members
Process multiple membership requests in one step
bull Only useful for same RC and AG
Only if no existing Labor or Requester Record
Use Expanded Explorer view and Batch Approve feature
Batch Approve
Example of batch Approvals
Batch Approve (contrsquod)
Example (contrsquod)
Batch Approve (contrsquod)
Staff Instructions
Administrator Sign Up for Staff
Sign Up Instructions
Accessed via Service Requester Configuration Tool
Generate email instructions for staff
Staff Instructions
Email draft displays with template of instructions
Staff Instructions (contrsquod)
System Administrators can complete sign up process for staff if desired
Forgot my password prompts
Users instructed to update password via Profile
Administrator Sign Up for Staff
Password Management Overview
Members
Security Settings
Password Management Tool
System Admin Tool to
bull Change passwords for users
bull View update ldquoforgot my passwordrdquo
bull Define password parameters
Access Group Rights available for permission to access tool
Password Management Overview
Alphabetical list of all approved members
Filter controls available to limit results
Members
Edit Member Dialog
Members (contrsquod)
Desired level of security (password strength)
bull Only affects future password changes
Prompts to change passwords
bull Resets all user password change or expiration dates
Security Settings
Modify Password Strength Dropdown Control
bull Weak = 6+ characters
bull Medium = 8+ characters and numbers
bull Strong = 8+ characters numbers and symbols
Security Settings (contrsquod)
Prompt for Password Change Controls
bull Independent prompt for MRO TWC Reporter
bull Separate prompt for Service Requester
bull Never or different day intervals are provided
Security Settings (contrsquod)
For access to documentation and tutorials reference wwwmcuserconnectcom
MC User Connect
MCUC Documentation Tutorials Article PDF Video Tutorial
User Guide
New Members ndash How to Create and Approve
Password Management Tool
Members Overview
Additional Resources
Connection Key unique to organization (prompted during sign up)
Tools Service Requester Configuration Integration Tab
Obtain Login Credentials
Enter correct MC URL
bull Online Customers wwwmaintenanceconnectioncom
bull Onsite Customers httpservernamemc_web
MC Welcome Page displays with Log In Button
Obtain Login Credentials (contrsquod)
Prompts for Member ID and Password
Need to Sign Up for the First Time or Want to Sign Up
Obtain Login Credentials (contrsquod)
Indicate whether or not user is a member of MC
Enter Connection Key
Obtain Login Credentials (contrsquod)
Enter important user information
bull Profile Info
bull Member ID Password Info
Obtain Login Credentials (contrsquod)
bull Forgot My Password
bull Repair Center
bull Terms of Use
Obtain Login Credentials (contrsquod)
Confirmation message and request pending email or warning message
Obtain Login Credentials (contrsquod)
After approval additional notification email is sent to user
Obtain Login Credentials (contrsquod)
In this example a user will be signed up for the first time to be waiting for Approval to access MC
Obtain Login Credentials Example
Prompts are selected and Connection Key is entered to link to correct database
Obtain Login Credentials Example (contrsquod)
Profile Information and Member ID Password Info is filled in
Obtain Login Credentials Example (contrsquod)
Password security question Repair Center Info and Terms of Use acceptance defined
Obtain Login Credentials Example (contrsquod)
Successful connection message will appear and Approval Waiting email will be sent to user
Obtain Login Credentials Example (contrsquod)
System Administrators typically approve all new Members
Red ldquoreminderrdquo task on Home Page
Approve individual or batch membership records
Approve New Members
Directs to Members Module for Members waiting for approval
Select member to display details
Approve New Members (contrsquod)
Member Detail Page includes
bull Access Status
bull Access Group
Approve New Members (contrsquod)
bull Applications
Approve New Members (contrsquod)
bull Session Time Out
bull Integration Info
Approve New Members (contrsquod)
Example of Member waiting approval
Approve New Members (contrsquod)
Disable vs Delete
Member record will not delete Labor record (history is saved)
Disable Members
Process multiple membership requests in one step
bull Only useful for same RC and AG
Only if no existing Labor or Requester Record
Use Expanded Explorer view and Batch Approve feature
Batch Approve
Example of batch Approvals
Batch Approve (contrsquod)
Example (contrsquod)
Batch Approve (contrsquod)
Staff Instructions
Administrator Sign Up for Staff
Sign Up Instructions
Accessed via Service Requester Configuration Tool
Generate email instructions for staff
Staff Instructions
Email draft displays with template of instructions
Staff Instructions (contrsquod)
System Administrators can complete sign up process for staff if desired
Forgot my password prompts
Users instructed to update password via Profile
Administrator Sign Up for Staff
Password Management Overview
Members
Security Settings
Password Management Tool
System Admin Tool to
bull Change passwords for users
bull View update ldquoforgot my passwordrdquo
bull Define password parameters
Access Group Rights available for permission to access tool
Password Management Overview
Alphabetical list of all approved members
Filter controls available to limit results
Members
Edit Member Dialog
Members (contrsquod)
Desired level of security (password strength)
bull Only affects future password changes
Prompts to change passwords
bull Resets all user password change or expiration dates
Security Settings
Modify Password Strength Dropdown Control
bull Weak = 6+ characters
bull Medium = 8+ characters and numbers
bull Strong = 8+ characters numbers and symbols
Security Settings (contrsquod)
Prompt for Password Change Controls
bull Independent prompt for MRO TWC Reporter
bull Separate prompt for Service Requester
bull Never or different day intervals are provided
Security Settings (contrsquod)
For access to documentation and tutorials reference wwwmcuserconnectcom
MC User Connect
MCUC Documentation Tutorials Article PDF Video Tutorial
User Guide
New Members ndash How to Create and Approve
Password Management Tool
Members Overview
Additional Resources
Enter correct MC URL
bull Online Customers wwwmaintenanceconnectioncom
bull Onsite Customers httpservernamemc_web
MC Welcome Page displays with Log In Button
Obtain Login Credentials (contrsquod)
Prompts for Member ID and Password
Need to Sign Up for the First Time or Want to Sign Up
Obtain Login Credentials (contrsquod)
Indicate whether or not user is a member of MC
Enter Connection Key
Obtain Login Credentials (contrsquod)
Enter important user information
bull Profile Info
bull Member ID Password Info
Obtain Login Credentials (contrsquod)
bull Forgot My Password
bull Repair Center
bull Terms of Use
Obtain Login Credentials (contrsquod)
Confirmation message and request pending email or warning message
Obtain Login Credentials (contrsquod)
After approval additional notification email is sent to user
Obtain Login Credentials (contrsquod)
In this example a user will be signed up for the first time to be waiting for Approval to access MC
Obtain Login Credentials Example
Prompts are selected and Connection Key is entered to link to correct database
Obtain Login Credentials Example (contrsquod)
Profile Information and Member ID Password Info is filled in
Obtain Login Credentials Example (contrsquod)
Password security question Repair Center Info and Terms of Use acceptance defined
Obtain Login Credentials Example (contrsquod)
Successful connection message will appear and Approval Waiting email will be sent to user
Obtain Login Credentials Example (contrsquod)
System Administrators typically approve all new Members
Red ldquoreminderrdquo task on Home Page
Approve individual or batch membership records
Approve New Members
Directs to Members Module for Members waiting for approval
Select member to display details
Approve New Members (contrsquod)
Member Detail Page includes
bull Access Status
bull Access Group
Approve New Members (contrsquod)
bull Applications
Approve New Members (contrsquod)
bull Session Time Out
bull Integration Info
Approve New Members (contrsquod)
Example of Member waiting approval
Approve New Members (contrsquod)
Disable vs Delete
Member record will not delete Labor record (history is saved)
Disable Members
Process multiple membership requests in one step
bull Only useful for same RC and AG
Only if no existing Labor or Requester Record
Use Expanded Explorer view and Batch Approve feature
Batch Approve
Example of batch Approvals
Batch Approve (contrsquod)
Example (contrsquod)
Batch Approve (contrsquod)
Staff Instructions
Administrator Sign Up for Staff
Sign Up Instructions
Accessed via Service Requester Configuration Tool
Generate email instructions for staff
Staff Instructions
Email draft displays with template of instructions
Staff Instructions (contrsquod)
System Administrators can complete sign up process for staff if desired
Forgot my password prompts
Users instructed to update password via Profile
Administrator Sign Up for Staff
Password Management Overview
Members
Security Settings
Password Management Tool
System Admin Tool to
bull Change passwords for users
bull View update ldquoforgot my passwordrdquo
bull Define password parameters
Access Group Rights available for permission to access tool
Password Management Overview
Alphabetical list of all approved members
Filter controls available to limit results
Members
Edit Member Dialog
Members (contrsquod)
Desired level of security (password strength)
bull Only affects future password changes
Prompts to change passwords
bull Resets all user password change or expiration dates
Security Settings
Modify Password Strength Dropdown Control
bull Weak = 6+ characters
bull Medium = 8+ characters and numbers
bull Strong = 8+ characters numbers and symbols
Security Settings (contrsquod)
Prompt for Password Change Controls
bull Independent prompt for MRO TWC Reporter
bull Separate prompt for Service Requester
bull Never or different day intervals are provided
Security Settings (contrsquod)
For access to documentation and tutorials reference wwwmcuserconnectcom
MC User Connect
MCUC Documentation Tutorials Article PDF Video Tutorial
User Guide
New Members ndash How to Create and Approve
Password Management Tool
Members Overview
Additional Resources
Prompts for Member ID and Password
Need to Sign Up for the First Time or Want to Sign Up
Obtain Login Credentials (contrsquod)
Indicate whether or not user is a member of MC
Enter Connection Key
Obtain Login Credentials (contrsquod)
Enter important user information
bull Profile Info
bull Member ID Password Info
Obtain Login Credentials (contrsquod)
bull Forgot My Password
bull Repair Center
bull Terms of Use
Obtain Login Credentials (contrsquod)
Confirmation message and request pending email or warning message
Obtain Login Credentials (contrsquod)
After approval additional notification email is sent to user
Obtain Login Credentials (contrsquod)
In this example a user will be signed up for the first time to be waiting for Approval to access MC
Obtain Login Credentials Example
Prompts are selected and Connection Key is entered to link to correct database
Obtain Login Credentials Example (contrsquod)
Profile Information and Member ID Password Info is filled in
Obtain Login Credentials Example (contrsquod)
Password security question Repair Center Info and Terms of Use acceptance defined
Obtain Login Credentials Example (contrsquod)
Successful connection message will appear and Approval Waiting email will be sent to user
Obtain Login Credentials Example (contrsquod)
System Administrators typically approve all new Members
Red ldquoreminderrdquo task on Home Page
Approve individual or batch membership records
Approve New Members
Directs to Members Module for Members waiting for approval
Select member to display details
Approve New Members (contrsquod)
Member Detail Page includes
bull Access Status
bull Access Group
Approve New Members (contrsquod)
bull Applications
Approve New Members (contrsquod)
bull Session Time Out
bull Integration Info
Approve New Members (contrsquod)
Example of Member waiting approval
Approve New Members (contrsquod)
Disable vs Delete
Member record will not delete Labor record (history is saved)
Disable Members
Process multiple membership requests in one step
bull Only useful for same RC and AG
Only if no existing Labor or Requester Record
Use Expanded Explorer view and Batch Approve feature
Batch Approve
Example of batch Approvals
Batch Approve (contrsquod)
Example (contrsquod)
Batch Approve (contrsquod)
Staff Instructions
Administrator Sign Up for Staff
Sign Up Instructions
Accessed via Service Requester Configuration Tool
Generate email instructions for staff
Staff Instructions
Email draft displays with template of instructions
Staff Instructions (contrsquod)
System Administrators can complete sign up process for staff if desired
Forgot my password prompts
Users instructed to update password via Profile
Administrator Sign Up for Staff
Password Management Overview
Members
Security Settings
Password Management Tool
System Admin Tool to
bull Change passwords for users
bull View update ldquoforgot my passwordrdquo
bull Define password parameters
Access Group Rights available for permission to access tool
Password Management Overview
Alphabetical list of all approved members
Filter controls available to limit results
Members
Edit Member Dialog
Members (contrsquod)
Desired level of security (password strength)
bull Only affects future password changes
Prompts to change passwords
bull Resets all user password change or expiration dates
Security Settings
Modify Password Strength Dropdown Control
bull Weak = 6+ characters
bull Medium = 8+ characters and numbers
bull Strong = 8+ characters numbers and symbols
Security Settings (contrsquod)
Prompt for Password Change Controls
bull Independent prompt for MRO TWC Reporter
bull Separate prompt for Service Requester
bull Never or different day intervals are provided
Security Settings (contrsquod)
For access to documentation and tutorials reference wwwmcuserconnectcom
MC User Connect
MCUC Documentation Tutorials Article PDF Video Tutorial
User Guide
New Members ndash How to Create and Approve
Password Management Tool
Members Overview
Additional Resources
Indicate whether or not user is a member of MC
Enter Connection Key
Obtain Login Credentials (contrsquod)
Enter important user information
bull Profile Info
bull Member ID Password Info
Obtain Login Credentials (contrsquod)
bull Forgot My Password
bull Repair Center
bull Terms of Use
Obtain Login Credentials (contrsquod)
Confirmation message and request pending email or warning message
Obtain Login Credentials (contrsquod)
After approval additional notification email is sent to user
Obtain Login Credentials (contrsquod)
In this example a user will be signed up for the first time to be waiting for Approval to access MC
Obtain Login Credentials Example
Prompts are selected and Connection Key is entered to link to correct database
Obtain Login Credentials Example (contrsquod)
Profile Information and Member ID Password Info is filled in
Obtain Login Credentials Example (contrsquod)
Password security question Repair Center Info and Terms of Use acceptance defined
Obtain Login Credentials Example (contrsquod)
Successful connection message will appear and Approval Waiting email will be sent to user
Obtain Login Credentials Example (contrsquod)
System Administrators typically approve all new Members
Red ldquoreminderrdquo task on Home Page
Approve individual or batch membership records
Approve New Members
Directs to Members Module for Members waiting for approval
Select member to display details
Approve New Members (contrsquod)
Member Detail Page includes
bull Access Status
bull Access Group
Approve New Members (contrsquod)
bull Applications
Approve New Members (contrsquod)
bull Session Time Out
bull Integration Info
Approve New Members (contrsquod)
Example of Member waiting approval
Approve New Members (contrsquod)
Disable vs Delete
Member record will not delete Labor record (history is saved)
Disable Members
Process multiple membership requests in one step
bull Only useful for same RC and AG
Only if no existing Labor or Requester Record
Use Expanded Explorer view and Batch Approve feature
Batch Approve
Example of batch Approvals
Batch Approve (contrsquod)
Example (contrsquod)
Batch Approve (contrsquod)
Staff Instructions
Administrator Sign Up for Staff
Sign Up Instructions
Accessed via Service Requester Configuration Tool
Generate email instructions for staff
Staff Instructions
Email draft displays with template of instructions
Staff Instructions (contrsquod)
System Administrators can complete sign up process for staff if desired
Forgot my password prompts
Users instructed to update password via Profile
Administrator Sign Up for Staff
Password Management Overview
Members
Security Settings
Password Management Tool
System Admin Tool to
bull Change passwords for users
bull View update ldquoforgot my passwordrdquo
bull Define password parameters
Access Group Rights available for permission to access tool
Password Management Overview
Alphabetical list of all approved members
Filter controls available to limit results
Members
Edit Member Dialog
Members (contrsquod)
Desired level of security (password strength)
bull Only affects future password changes
Prompts to change passwords
bull Resets all user password change or expiration dates
Security Settings
Modify Password Strength Dropdown Control
bull Weak = 6+ characters
bull Medium = 8+ characters and numbers
bull Strong = 8+ characters numbers and symbols
Security Settings (contrsquod)
Prompt for Password Change Controls
bull Independent prompt for MRO TWC Reporter
bull Separate prompt for Service Requester
bull Never or different day intervals are provided
Security Settings (contrsquod)
For access to documentation and tutorials reference wwwmcuserconnectcom
MC User Connect
MCUC Documentation Tutorials Article PDF Video Tutorial
User Guide
New Members ndash How to Create and Approve
Password Management Tool
Members Overview
Additional Resources
Enter important user information
bull Profile Info
bull Member ID Password Info
Obtain Login Credentials (contrsquod)
bull Forgot My Password
bull Repair Center
bull Terms of Use
Obtain Login Credentials (contrsquod)
Confirmation message and request pending email or warning message
Obtain Login Credentials (contrsquod)
After approval additional notification email is sent to user
Obtain Login Credentials (contrsquod)
In this example a user will be signed up for the first time to be waiting for Approval to access MC
Obtain Login Credentials Example
Prompts are selected and Connection Key is entered to link to correct database
Obtain Login Credentials Example (contrsquod)
Profile Information and Member ID Password Info is filled in
Obtain Login Credentials Example (contrsquod)
Password security question Repair Center Info and Terms of Use acceptance defined
Obtain Login Credentials Example (contrsquod)
Successful connection message will appear and Approval Waiting email will be sent to user
Obtain Login Credentials Example (contrsquod)
System Administrators typically approve all new Members
Red ldquoreminderrdquo task on Home Page
Approve individual or batch membership records
Approve New Members
Directs to Members Module for Members waiting for approval
Select member to display details
Approve New Members (contrsquod)
Member Detail Page includes
bull Access Status
bull Access Group
Approve New Members (contrsquod)
bull Applications
Approve New Members (contrsquod)
bull Session Time Out
bull Integration Info
Approve New Members (contrsquod)
Example of Member waiting approval
Approve New Members (contrsquod)
Disable vs Delete
Member record will not delete Labor record (history is saved)
Disable Members
Process multiple membership requests in one step
bull Only useful for same RC and AG
Only if no existing Labor or Requester Record
Use Expanded Explorer view and Batch Approve feature
Batch Approve
Example of batch Approvals
Batch Approve (contrsquod)
Example (contrsquod)
Batch Approve (contrsquod)
Staff Instructions
Administrator Sign Up for Staff
Sign Up Instructions
Accessed via Service Requester Configuration Tool
Generate email instructions for staff
Staff Instructions
Email draft displays with template of instructions
Staff Instructions (contrsquod)
System Administrators can complete sign up process for staff if desired
Forgot my password prompts
Users instructed to update password via Profile
Administrator Sign Up for Staff
Password Management Overview
Members
Security Settings
Password Management Tool
System Admin Tool to
bull Change passwords for users
bull View update ldquoforgot my passwordrdquo
bull Define password parameters
Access Group Rights available for permission to access tool
Password Management Overview
Alphabetical list of all approved members
Filter controls available to limit results
Members
Edit Member Dialog
Members (contrsquod)
Desired level of security (password strength)
bull Only affects future password changes
Prompts to change passwords
bull Resets all user password change or expiration dates
Security Settings
Modify Password Strength Dropdown Control
bull Weak = 6+ characters
bull Medium = 8+ characters and numbers
bull Strong = 8+ characters numbers and symbols
Security Settings (contrsquod)
Prompt for Password Change Controls
bull Independent prompt for MRO TWC Reporter
bull Separate prompt for Service Requester
bull Never or different day intervals are provided
Security Settings (contrsquod)
For access to documentation and tutorials reference wwwmcuserconnectcom
MC User Connect
MCUC Documentation Tutorials Article PDF Video Tutorial
User Guide
New Members ndash How to Create and Approve
Password Management Tool
Members Overview
Additional Resources
bull Forgot My Password
bull Repair Center
bull Terms of Use
Obtain Login Credentials (contrsquod)
Confirmation message and request pending email or warning message
Obtain Login Credentials (contrsquod)
After approval additional notification email is sent to user
Obtain Login Credentials (contrsquod)
In this example a user will be signed up for the first time to be waiting for Approval to access MC
Obtain Login Credentials Example
Prompts are selected and Connection Key is entered to link to correct database
Obtain Login Credentials Example (contrsquod)
Profile Information and Member ID Password Info is filled in
Obtain Login Credentials Example (contrsquod)
Password security question Repair Center Info and Terms of Use acceptance defined
Obtain Login Credentials Example (contrsquod)
Successful connection message will appear and Approval Waiting email will be sent to user
Obtain Login Credentials Example (contrsquod)
System Administrators typically approve all new Members
Red ldquoreminderrdquo task on Home Page
Approve individual or batch membership records
Approve New Members
Directs to Members Module for Members waiting for approval
Select member to display details
Approve New Members (contrsquod)
Member Detail Page includes
bull Access Status
bull Access Group
Approve New Members (contrsquod)
bull Applications
Approve New Members (contrsquod)
bull Session Time Out
bull Integration Info
Approve New Members (contrsquod)
Example of Member waiting approval
Approve New Members (contrsquod)
Disable vs Delete
Member record will not delete Labor record (history is saved)
Disable Members
Process multiple membership requests in one step
bull Only useful for same RC and AG
Only if no existing Labor or Requester Record
Use Expanded Explorer view and Batch Approve feature
Batch Approve
Example of batch Approvals
Batch Approve (contrsquod)
Example (contrsquod)
Batch Approve (contrsquod)
Staff Instructions
Administrator Sign Up for Staff
Sign Up Instructions
Accessed via Service Requester Configuration Tool
Generate email instructions for staff
Staff Instructions
Email draft displays with template of instructions
Staff Instructions (contrsquod)
System Administrators can complete sign up process for staff if desired
Forgot my password prompts
Users instructed to update password via Profile
Administrator Sign Up for Staff
Password Management Overview
Members
Security Settings
Password Management Tool
System Admin Tool to
bull Change passwords for users
bull View update ldquoforgot my passwordrdquo
bull Define password parameters
Access Group Rights available for permission to access tool
Password Management Overview
Alphabetical list of all approved members
Filter controls available to limit results
Members
Edit Member Dialog
Members (contrsquod)
Desired level of security (password strength)
bull Only affects future password changes
Prompts to change passwords
bull Resets all user password change or expiration dates
Security Settings
Modify Password Strength Dropdown Control
bull Weak = 6+ characters
bull Medium = 8+ characters and numbers
bull Strong = 8+ characters numbers and symbols
Security Settings (contrsquod)
Prompt for Password Change Controls
bull Independent prompt for MRO TWC Reporter
bull Separate prompt for Service Requester
bull Never or different day intervals are provided
Security Settings (contrsquod)
For access to documentation and tutorials reference wwwmcuserconnectcom
MC User Connect
MCUC Documentation Tutorials Article PDF Video Tutorial
User Guide
New Members ndash How to Create and Approve
Password Management Tool
Members Overview
Additional Resources
Confirmation message and request pending email or warning message
Obtain Login Credentials (contrsquod)
After approval additional notification email is sent to user
Obtain Login Credentials (contrsquod)
In this example a user will be signed up for the first time to be waiting for Approval to access MC
Obtain Login Credentials Example
Prompts are selected and Connection Key is entered to link to correct database
Obtain Login Credentials Example (contrsquod)
Profile Information and Member ID Password Info is filled in
Obtain Login Credentials Example (contrsquod)
Password security question Repair Center Info and Terms of Use acceptance defined
Obtain Login Credentials Example (contrsquod)
Successful connection message will appear and Approval Waiting email will be sent to user
Obtain Login Credentials Example (contrsquod)
System Administrators typically approve all new Members
Red ldquoreminderrdquo task on Home Page
Approve individual or batch membership records
Approve New Members
Directs to Members Module for Members waiting for approval
Select member to display details
Approve New Members (contrsquod)
Member Detail Page includes
bull Access Status
bull Access Group
Approve New Members (contrsquod)
bull Applications
Approve New Members (contrsquod)
bull Session Time Out
bull Integration Info
Approve New Members (contrsquod)
Example of Member waiting approval
Approve New Members (contrsquod)
Disable vs Delete
Member record will not delete Labor record (history is saved)
Disable Members
Process multiple membership requests in one step
bull Only useful for same RC and AG
Only if no existing Labor or Requester Record
Use Expanded Explorer view and Batch Approve feature
Batch Approve
Example of batch Approvals
Batch Approve (contrsquod)
Example (contrsquod)
Batch Approve (contrsquod)
Staff Instructions
Administrator Sign Up for Staff
Sign Up Instructions
Accessed via Service Requester Configuration Tool
Generate email instructions for staff
Staff Instructions
Email draft displays with template of instructions
Staff Instructions (contrsquod)
System Administrators can complete sign up process for staff if desired
Forgot my password prompts
Users instructed to update password via Profile
Administrator Sign Up for Staff
Password Management Overview
Members
Security Settings
Password Management Tool
System Admin Tool to
bull Change passwords for users
bull View update ldquoforgot my passwordrdquo
bull Define password parameters
Access Group Rights available for permission to access tool
Password Management Overview
Alphabetical list of all approved members
Filter controls available to limit results
Members
Edit Member Dialog
Members (contrsquod)
Desired level of security (password strength)
bull Only affects future password changes
Prompts to change passwords
bull Resets all user password change or expiration dates
Security Settings
Modify Password Strength Dropdown Control
bull Weak = 6+ characters
bull Medium = 8+ characters and numbers
bull Strong = 8+ characters numbers and symbols
Security Settings (contrsquod)
Prompt for Password Change Controls
bull Independent prompt for MRO TWC Reporter
bull Separate prompt for Service Requester
bull Never or different day intervals are provided
Security Settings (contrsquod)
For access to documentation and tutorials reference wwwmcuserconnectcom
MC User Connect
MCUC Documentation Tutorials Article PDF Video Tutorial
User Guide
New Members ndash How to Create and Approve
Password Management Tool
Members Overview
Additional Resources
After approval additional notification email is sent to user
Obtain Login Credentials (contrsquod)
In this example a user will be signed up for the first time to be waiting for Approval to access MC
Obtain Login Credentials Example
Prompts are selected and Connection Key is entered to link to correct database
Obtain Login Credentials Example (contrsquod)
Profile Information and Member ID Password Info is filled in
Obtain Login Credentials Example (contrsquod)
Password security question Repair Center Info and Terms of Use acceptance defined
Obtain Login Credentials Example (contrsquod)
Successful connection message will appear and Approval Waiting email will be sent to user
Obtain Login Credentials Example (contrsquod)
System Administrators typically approve all new Members
Red ldquoreminderrdquo task on Home Page
Approve individual or batch membership records
Approve New Members
Directs to Members Module for Members waiting for approval
Select member to display details
Approve New Members (contrsquod)
Member Detail Page includes
bull Access Status
bull Access Group
Approve New Members (contrsquod)
bull Applications
Approve New Members (contrsquod)
bull Session Time Out
bull Integration Info
Approve New Members (contrsquod)
Example of Member waiting approval
Approve New Members (contrsquod)
Disable vs Delete
Member record will not delete Labor record (history is saved)
Disable Members
Process multiple membership requests in one step
bull Only useful for same RC and AG
Only if no existing Labor or Requester Record
Use Expanded Explorer view and Batch Approve feature
Batch Approve
Example of batch Approvals
Batch Approve (contrsquod)
Example (contrsquod)
Batch Approve (contrsquod)
Staff Instructions
Administrator Sign Up for Staff
Sign Up Instructions
Accessed via Service Requester Configuration Tool
Generate email instructions for staff
Staff Instructions
Email draft displays with template of instructions
Staff Instructions (contrsquod)
System Administrators can complete sign up process for staff if desired
Forgot my password prompts
Users instructed to update password via Profile
Administrator Sign Up for Staff
Password Management Overview
Members
Security Settings
Password Management Tool
System Admin Tool to
bull Change passwords for users
bull View update ldquoforgot my passwordrdquo
bull Define password parameters
Access Group Rights available for permission to access tool
Password Management Overview
Alphabetical list of all approved members
Filter controls available to limit results
Members
Edit Member Dialog
Members (contrsquod)
Desired level of security (password strength)
bull Only affects future password changes
Prompts to change passwords
bull Resets all user password change or expiration dates
Security Settings
Modify Password Strength Dropdown Control
bull Weak = 6+ characters
bull Medium = 8+ characters and numbers
bull Strong = 8+ characters numbers and symbols
Security Settings (contrsquod)
Prompt for Password Change Controls
bull Independent prompt for MRO TWC Reporter
bull Separate prompt for Service Requester
bull Never or different day intervals are provided
Security Settings (contrsquod)
For access to documentation and tutorials reference wwwmcuserconnectcom
MC User Connect
MCUC Documentation Tutorials Article PDF Video Tutorial
User Guide
New Members ndash How to Create and Approve
Password Management Tool
Members Overview
Additional Resources
In this example a user will be signed up for the first time to be waiting for Approval to access MC
Obtain Login Credentials Example
Prompts are selected and Connection Key is entered to link to correct database
Obtain Login Credentials Example (contrsquod)
Profile Information and Member ID Password Info is filled in
Obtain Login Credentials Example (contrsquod)
Password security question Repair Center Info and Terms of Use acceptance defined
Obtain Login Credentials Example (contrsquod)
Successful connection message will appear and Approval Waiting email will be sent to user
Obtain Login Credentials Example (contrsquod)
System Administrators typically approve all new Members
Red ldquoreminderrdquo task on Home Page
Approve individual or batch membership records
Approve New Members
Directs to Members Module for Members waiting for approval
Select member to display details
Approve New Members (contrsquod)
Member Detail Page includes
bull Access Status
bull Access Group
Approve New Members (contrsquod)
bull Applications
Approve New Members (contrsquod)
bull Session Time Out
bull Integration Info
Approve New Members (contrsquod)
Example of Member waiting approval
Approve New Members (contrsquod)
Disable vs Delete
Member record will not delete Labor record (history is saved)
Disable Members
Process multiple membership requests in one step
bull Only useful for same RC and AG
Only if no existing Labor or Requester Record
Use Expanded Explorer view and Batch Approve feature
Batch Approve
Example of batch Approvals
Batch Approve (contrsquod)
Example (contrsquod)
Batch Approve (contrsquod)
Staff Instructions
Administrator Sign Up for Staff
Sign Up Instructions
Accessed via Service Requester Configuration Tool
Generate email instructions for staff
Staff Instructions
Email draft displays with template of instructions
Staff Instructions (contrsquod)
System Administrators can complete sign up process for staff if desired
Forgot my password prompts
Users instructed to update password via Profile
Administrator Sign Up for Staff
Password Management Overview
Members
Security Settings
Password Management Tool
System Admin Tool to
bull Change passwords for users
bull View update ldquoforgot my passwordrdquo
bull Define password parameters
Access Group Rights available for permission to access tool
Password Management Overview
Alphabetical list of all approved members
Filter controls available to limit results
Members
Edit Member Dialog
Members (contrsquod)
Desired level of security (password strength)
bull Only affects future password changes
Prompts to change passwords
bull Resets all user password change or expiration dates
Security Settings
Modify Password Strength Dropdown Control
bull Weak = 6+ characters
bull Medium = 8+ characters and numbers
bull Strong = 8+ characters numbers and symbols
Security Settings (contrsquod)
Prompt for Password Change Controls
bull Independent prompt for MRO TWC Reporter
bull Separate prompt for Service Requester
bull Never or different day intervals are provided
Security Settings (contrsquod)
For access to documentation and tutorials reference wwwmcuserconnectcom
MC User Connect
MCUC Documentation Tutorials Article PDF Video Tutorial
User Guide
New Members ndash How to Create and Approve
Password Management Tool
Members Overview
Additional Resources
Prompts are selected and Connection Key is entered to link to correct database
Obtain Login Credentials Example (contrsquod)
Profile Information and Member ID Password Info is filled in
Obtain Login Credentials Example (contrsquod)
Password security question Repair Center Info and Terms of Use acceptance defined
Obtain Login Credentials Example (contrsquod)
Successful connection message will appear and Approval Waiting email will be sent to user
Obtain Login Credentials Example (contrsquod)
System Administrators typically approve all new Members
Red ldquoreminderrdquo task on Home Page
Approve individual or batch membership records
Approve New Members
Directs to Members Module for Members waiting for approval
Select member to display details
Approve New Members (contrsquod)
Member Detail Page includes
bull Access Status
bull Access Group
Approve New Members (contrsquod)
bull Applications
Approve New Members (contrsquod)
bull Session Time Out
bull Integration Info
Approve New Members (contrsquod)
Example of Member waiting approval
Approve New Members (contrsquod)
Disable vs Delete
Member record will not delete Labor record (history is saved)
Disable Members
Process multiple membership requests in one step
bull Only useful for same RC and AG
Only if no existing Labor or Requester Record
Use Expanded Explorer view and Batch Approve feature
Batch Approve
Example of batch Approvals
Batch Approve (contrsquod)
Example (contrsquod)
Batch Approve (contrsquod)
Staff Instructions
Administrator Sign Up for Staff
Sign Up Instructions
Accessed via Service Requester Configuration Tool
Generate email instructions for staff
Staff Instructions
Email draft displays with template of instructions
Staff Instructions (contrsquod)
System Administrators can complete sign up process for staff if desired
Forgot my password prompts
Users instructed to update password via Profile
Administrator Sign Up for Staff
Password Management Overview
Members
Security Settings
Password Management Tool
System Admin Tool to
bull Change passwords for users
bull View update ldquoforgot my passwordrdquo
bull Define password parameters
Access Group Rights available for permission to access tool
Password Management Overview
Alphabetical list of all approved members
Filter controls available to limit results
Members
Edit Member Dialog
Members (contrsquod)
Desired level of security (password strength)
bull Only affects future password changes
Prompts to change passwords
bull Resets all user password change or expiration dates
Security Settings
Modify Password Strength Dropdown Control
bull Weak = 6+ characters
bull Medium = 8+ characters and numbers
bull Strong = 8+ characters numbers and symbols
Security Settings (contrsquod)
Prompt for Password Change Controls
bull Independent prompt for MRO TWC Reporter
bull Separate prompt for Service Requester
bull Never or different day intervals are provided
Security Settings (contrsquod)
For access to documentation and tutorials reference wwwmcuserconnectcom
MC User Connect
MCUC Documentation Tutorials Article PDF Video Tutorial
User Guide
New Members ndash How to Create and Approve
Password Management Tool
Members Overview
Additional Resources
Profile Information and Member ID Password Info is filled in
Obtain Login Credentials Example (contrsquod)
Password security question Repair Center Info and Terms of Use acceptance defined
Obtain Login Credentials Example (contrsquod)
Successful connection message will appear and Approval Waiting email will be sent to user
Obtain Login Credentials Example (contrsquod)
System Administrators typically approve all new Members
Red ldquoreminderrdquo task on Home Page
Approve individual or batch membership records
Approve New Members
Directs to Members Module for Members waiting for approval
Select member to display details
Approve New Members (contrsquod)
Member Detail Page includes
bull Access Status
bull Access Group
Approve New Members (contrsquod)
bull Applications
Approve New Members (contrsquod)
bull Session Time Out
bull Integration Info
Approve New Members (contrsquod)
Example of Member waiting approval
Approve New Members (contrsquod)
Disable vs Delete
Member record will not delete Labor record (history is saved)
Disable Members
Process multiple membership requests in one step
bull Only useful for same RC and AG
Only if no existing Labor or Requester Record
Use Expanded Explorer view and Batch Approve feature
Batch Approve
Example of batch Approvals
Batch Approve (contrsquod)
Example (contrsquod)
Batch Approve (contrsquod)
Staff Instructions
Administrator Sign Up for Staff
Sign Up Instructions
Accessed via Service Requester Configuration Tool
Generate email instructions for staff
Staff Instructions
Email draft displays with template of instructions
Staff Instructions (contrsquod)
System Administrators can complete sign up process for staff if desired
Forgot my password prompts
Users instructed to update password via Profile
Administrator Sign Up for Staff
Password Management Overview
Members
Security Settings
Password Management Tool
System Admin Tool to
bull Change passwords for users
bull View update ldquoforgot my passwordrdquo
bull Define password parameters
Access Group Rights available for permission to access tool
Password Management Overview
Alphabetical list of all approved members
Filter controls available to limit results
Members
Edit Member Dialog
Members (contrsquod)
Desired level of security (password strength)
bull Only affects future password changes
Prompts to change passwords
bull Resets all user password change or expiration dates
Security Settings
Modify Password Strength Dropdown Control
bull Weak = 6+ characters
bull Medium = 8+ characters and numbers
bull Strong = 8+ characters numbers and symbols
Security Settings (contrsquod)
Prompt for Password Change Controls
bull Independent prompt for MRO TWC Reporter
bull Separate prompt for Service Requester
bull Never or different day intervals are provided
Security Settings (contrsquod)
For access to documentation and tutorials reference wwwmcuserconnectcom
MC User Connect
MCUC Documentation Tutorials Article PDF Video Tutorial
User Guide
New Members ndash How to Create and Approve
Password Management Tool
Members Overview
Additional Resources
Password security question Repair Center Info and Terms of Use acceptance defined
Obtain Login Credentials Example (contrsquod)
Successful connection message will appear and Approval Waiting email will be sent to user
Obtain Login Credentials Example (contrsquod)
System Administrators typically approve all new Members
Red ldquoreminderrdquo task on Home Page
Approve individual or batch membership records
Approve New Members
Directs to Members Module for Members waiting for approval
Select member to display details
Approve New Members (contrsquod)
Member Detail Page includes
bull Access Status
bull Access Group
Approve New Members (contrsquod)
bull Applications
Approve New Members (contrsquod)
bull Session Time Out
bull Integration Info
Approve New Members (contrsquod)
Example of Member waiting approval
Approve New Members (contrsquod)
Disable vs Delete
Member record will not delete Labor record (history is saved)
Disable Members
Process multiple membership requests in one step
bull Only useful for same RC and AG
Only if no existing Labor or Requester Record
Use Expanded Explorer view and Batch Approve feature
Batch Approve
Example of batch Approvals
Batch Approve (contrsquod)
Example (contrsquod)
Batch Approve (contrsquod)
Staff Instructions
Administrator Sign Up for Staff
Sign Up Instructions
Accessed via Service Requester Configuration Tool
Generate email instructions for staff
Staff Instructions
Email draft displays with template of instructions
Staff Instructions (contrsquod)
System Administrators can complete sign up process for staff if desired
Forgot my password prompts
Users instructed to update password via Profile
Administrator Sign Up for Staff
Password Management Overview
Members
Security Settings
Password Management Tool
System Admin Tool to
bull Change passwords for users
bull View update ldquoforgot my passwordrdquo
bull Define password parameters
Access Group Rights available for permission to access tool
Password Management Overview
Alphabetical list of all approved members
Filter controls available to limit results
Members
Edit Member Dialog
Members (contrsquod)
Desired level of security (password strength)
bull Only affects future password changes
Prompts to change passwords
bull Resets all user password change or expiration dates
Security Settings
Modify Password Strength Dropdown Control
bull Weak = 6+ characters
bull Medium = 8+ characters and numbers
bull Strong = 8+ characters numbers and symbols
Security Settings (contrsquod)
Prompt for Password Change Controls
bull Independent prompt for MRO TWC Reporter
bull Separate prompt for Service Requester
bull Never or different day intervals are provided
Security Settings (contrsquod)
For access to documentation and tutorials reference wwwmcuserconnectcom
MC User Connect
MCUC Documentation Tutorials Article PDF Video Tutorial
User Guide
New Members ndash How to Create and Approve
Password Management Tool
Members Overview
Additional Resources
Successful connection message will appear and Approval Waiting email will be sent to user
Obtain Login Credentials Example (contrsquod)
System Administrators typically approve all new Members
Red ldquoreminderrdquo task on Home Page
Approve individual or batch membership records
Approve New Members
Directs to Members Module for Members waiting for approval
Select member to display details
Approve New Members (contrsquod)
Member Detail Page includes
bull Access Status
bull Access Group
Approve New Members (contrsquod)
bull Applications
Approve New Members (contrsquod)
bull Session Time Out
bull Integration Info
Approve New Members (contrsquod)
Example of Member waiting approval
Approve New Members (contrsquod)
Disable vs Delete
Member record will not delete Labor record (history is saved)
Disable Members
Process multiple membership requests in one step
bull Only useful for same RC and AG
Only if no existing Labor or Requester Record
Use Expanded Explorer view and Batch Approve feature
Batch Approve
Example of batch Approvals
Batch Approve (contrsquod)
Example (contrsquod)
Batch Approve (contrsquod)
Staff Instructions
Administrator Sign Up for Staff
Sign Up Instructions
Accessed via Service Requester Configuration Tool
Generate email instructions for staff
Staff Instructions
Email draft displays with template of instructions
Staff Instructions (contrsquod)
System Administrators can complete sign up process for staff if desired
Forgot my password prompts
Users instructed to update password via Profile
Administrator Sign Up for Staff
Password Management Overview
Members
Security Settings
Password Management Tool
System Admin Tool to
bull Change passwords for users
bull View update ldquoforgot my passwordrdquo
bull Define password parameters
Access Group Rights available for permission to access tool
Password Management Overview
Alphabetical list of all approved members
Filter controls available to limit results
Members
Edit Member Dialog
Members (contrsquod)
Desired level of security (password strength)
bull Only affects future password changes
Prompts to change passwords
bull Resets all user password change or expiration dates
Security Settings
Modify Password Strength Dropdown Control
bull Weak = 6+ characters
bull Medium = 8+ characters and numbers
bull Strong = 8+ characters numbers and symbols
Security Settings (contrsquod)
Prompt for Password Change Controls
bull Independent prompt for MRO TWC Reporter
bull Separate prompt for Service Requester
bull Never or different day intervals are provided
Security Settings (contrsquod)
For access to documentation and tutorials reference wwwmcuserconnectcom
MC User Connect
MCUC Documentation Tutorials Article PDF Video Tutorial
User Guide
New Members ndash How to Create and Approve
Password Management Tool
Members Overview
Additional Resources
System Administrators typically approve all new Members
Red ldquoreminderrdquo task on Home Page
Approve individual or batch membership records
Approve New Members
Directs to Members Module for Members waiting for approval
Select member to display details
Approve New Members (contrsquod)
Member Detail Page includes
bull Access Status
bull Access Group
Approve New Members (contrsquod)
bull Applications
Approve New Members (contrsquod)
bull Session Time Out
bull Integration Info
Approve New Members (contrsquod)
Example of Member waiting approval
Approve New Members (contrsquod)
Disable vs Delete
Member record will not delete Labor record (history is saved)
Disable Members
Process multiple membership requests in one step
bull Only useful for same RC and AG
Only if no existing Labor or Requester Record
Use Expanded Explorer view and Batch Approve feature
Batch Approve
Example of batch Approvals
Batch Approve (contrsquod)
Example (contrsquod)
Batch Approve (contrsquod)
Staff Instructions
Administrator Sign Up for Staff
Sign Up Instructions
Accessed via Service Requester Configuration Tool
Generate email instructions for staff
Staff Instructions
Email draft displays with template of instructions
Staff Instructions (contrsquod)
System Administrators can complete sign up process for staff if desired
Forgot my password prompts
Users instructed to update password via Profile
Administrator Sign Up for Staff
Password Management Overview
Members
Security Settings
Password Management Tool
System Admin Tool to
bull Change passwords for users
bull View update ldquoforgot my passwordrdquo
bull Define password parameters
Access Group Rights available for permission to access tool
Password Management Overview
Alphabetical list of all approved members
Filter controls available to limit results
Members
Edit Member Dialog
Members (contrsquod)
Desired level of security (password strength)
bull Only affects future password changes
Prompts to change passwords
bull Resets all user password change or expiration dates
Security Settings
Modify Password Strength Dropdown Control
bull Weak = 6+ characters
bull Medium = 8+ characters and numbers
bull Strong = 8+ characters numbers and symbols
Security Settings (contrsquod)
Prompt for Password Change Controls
bull Independent prompt for MRO TWC Reporter
bull Separate prompt for Service Requester
bull Never or different day intervals are provided
Security Settings (contrsquod)
For access to documentation and tutorials reference wwwmcuserconnectcom
MC User Connect
MCUC Documentation Tutorials Article PDF Video Tutorial
User Guide
New Members ndash How to Create and Approve
Password Management Tool
Members Overview
Additional Resources
Directs to Members Module for Members waiting for approval
Select member to display details
Approve New Members (contrsquod)
Member Detail Page includes
bull Access Status
bull Access Group
Approve New Members (contrsquod)
bull Applications
Approve New Members (contrsquod)
bull Session Time Out
bull Integration Info
Approve New Members (contrsquod)
Example of Member waiting approval
Approve New Members (contrsquod)
Disable vs Delete
Member record will not delete Labor record (history is saved)
Disable Members
Process multiple membership requests in one step
bull Only useful for same RC and AG
Only if no existing Labor or Requester Record
Use Expanded Explorer view and Batch Approve feature
Batch Approve
Example of batch Approvals
Batch Approve (contrsquod)
Example (contrsquod)
Batch Approve (contrsquod)
Staff Instructions
Administrator Sign Up for Staff
Sign Up Instructions
Accessed via Service Requester Configuration Tool
Generate email instructions for staff
Staff Instructions
Email draft displays with template of instructions
Staff Instructions (contrsquod)
System Administrators can complete sign up process for staff if desired
Forgot my password prompts
Users instructed to update password via Profile
Administrator Sign Up for Staff
Password Management Overview
Members
Security Settings
Password Management Tool
System Admin Tool to
bull Change passwords for users
bull View update ldquoforgot my passwordrdquo
bull Define password parameters
Access Group Rights available for permission to access tool
Password Management Overview
Alphabetical list of all approved members
Filter controls available to limit results
Members
Edit Member Dialog
Members (contrsquod)
Desired level of security (password strength)
bull Only affects future password changes
Prompts to change passwords
bull Resets all user password change or expiration dates
Security Settings
Modify Password Strength Dropdown Control
bull Weak = 6+ characters
bull Medium = 8+ characters and numbers
bull Strong = 8+ characters numbers and symbols
Security Settings (contrsquod)
Prompt for Password Change Controls
bull Independent prompt for MRO TWC Reporter
bull Separate prompt for Service Requester
bull Never or different day intervals are provided
Security Settings (contrsquod)
For access to documentation and tutorials reference wwwmcuserconnectcom
MC User Connect
MCUC Documentation Tutorials Article PDF Video Tutorial
User Guide
New Members ndash How to Create and Approve
Password Management Tool
Members Overview
Additional Resources
Member Detail Page includes
bull Access Status
bull Access Group
Approve New Members (contrsquod)
bull Applications
Approve New Members (contrsquod)
bull Session Time Out
bull Integration Info
Approve New Members (contrsquod)
Example of Member waiting approval
Approve New Members (contrsquod)
Disable vs Delete
Member record will not delete Labor record (history is saved)
Disable Members
Process multiple membership requests in one step
bull Only useful for same RC and AG
Only if no existing Labor or Requester Record
Use Expanded Explorer view and Batch Approve feature
Batch Approve
Example of batch Approvals
Batch Approve (contrsquod)
Example (contrsquod)
Batch Approve (contrsquod)
Staff Instructions
Administrator Sign Up for Staff
Sign Up Instructions
Accessed via Service Requester Configuration Tool
Generate email instructions for staff
Staff Instructions
Email draft displays with template of instructions
Staff Instructions (contrsquod)
System Administrators can complete sign up process for staff if desired
Forgot my password prompts
Users instructed to update password via Profile
Administrator Sign Up for Staff
Password Management Overview
Members
Security Settings
Password Management Tool
System Admin Tool to
bull Change passwords for users
bull View update ldquoforgot my passwordrdquo
bull Define password parameters
Access Group Rights available for permission to access tool
Password Management Overview
Alphabetical list of all approved members
Filter controls available to limit results
Members
Edit Member Dialog
Members (contrsquod)
Desired level of security (password strength)
bull Only affects future password changes
Prompts to change passwords
bull Resets all user password change or expiration dates
Security Settings
Modify Password Strength Dropdown Control
bull Weak = 6+ characters
bull Medium = 8+ characters and numbers
bull Strong = 8+ characters numbers and symbols
Security Settings (contrsquod)
Prompt for Password Change Controls
bull Independent prompt for MRO TWC Reporter
bull Separate prompt for Service Requester
bull Never or different day intervals are provided
Security Settings (contrsquod)
For access to documentation and tutorials reference wwwmcuserconnectcom
MC User Connect
MCUC Documentation Tutorials Article PDF Video Tutorial
User Guide
New Members ndash How to Create and Approve
Password Management Tool
Members Overview
Additional Resources
bull Applications
Approve New Members (contrsquod)
bull Session Time Out
bull Integration Info
Approve New Members (contrsquod)
Example of Member waiting approval
Approve New Members (contrsquod)
Disable vs Delete
Member record will not delete Labor record (history is saved)
Disable Members
Process multiple membership requests in one step
bull Only useful for same RC and AG
Only if no existing Labor or Requester Record
Use Expanded Explorer view and Batch Approve feature
Batch Approve
Example of batch Approvals
Batch Approve (contrsquod)
Example (contrsquod)
Batch Approve (contrsquod)
Staff Instructions
Administrator Sign Up for Staff
Sign Up Instructions
Accessed via Service Requester Configuration Tool
Generate email instructions for staff
Staff Instructions
Email draft displays with template of instructions
Staff Instructions (contrsquod)
System Administrators can complete sign up process for staff if desired
Forgot my password prompts
Users instructed to update password via Profile
Administrator Sign Up for Staff
Password Management Overview
Members
Security Settings
Password Management Tool
System Admin Tool to
bull Change passwords for users
bull View update ldquoforgot my passwordrdquo
bull Define password parameters
Access Group Rights available for permission to access tool
Password Management Overview
Alphabetical list of all approved members
Filter controls available to limit results
Members
Edit Member Dialog
Members (contrsquod)
Desired level of security (password strength)
bull Only affects future password changes
Prompts to change passwords
bull Resets all user password change or expiration dates
Security Settings
Modify Password Strength Dropdown Control
bull Weak = 6+ characters
bull Medium = 8+ characters and numbers
bull Strong = 8+ characters numbers and symbols
Security Settings (contrsquod)
Prompt for Password Change Controls
bull Independent prompt for MRO TWC Reporter
bull Separate prompt for Service Requester
bull Never or different day intervals are provided
Security Settings (contrsquod)
For access to documentation and tutorials reference wwwmcuserconnectcom
MC User Connect
MCUC Documentation Tutorials Article PDF Video Tutorial
User Guide
New Members ndash How to Create and Approve
Password Management Tool
Members Overview
Additional Resources
bull Session Time Out
bull Integration Info
Approve New Members (contrsquod)
Example of Member waiting approval
Approve New Members (contrsquod)
Disable vs Delete
Member record will not delete Labor record (history is saved)
Disable Members
Process multiple membership requests in one step
bull Only useful for same RC and AG
Only if no existing Labor or Requester Record
Use Expanded Explorer view and Batch Approve feature
Batch Approve
Example of batch Approvals
Batch Approve (contrsquod)
Example (contrsquod)
Batch Approve (contrsquod)
Staff Instructions
Administrator Sign Up for Staff
Sign Up Instructions
Accessed via Service Requester Configuration Tool
Generate email instructions for staff
Staff Instructions
Email draft displays with template of instructions
Staff Instructions (contrsquod)
System Administrators can complete sign up process for staff if desired
Forgot my password prompts
Users instructed to update password via Profile
Administrator Sign Up for Staff
Password Management Overview
Members
Security Settings
Password Management Tool
System Admin Tool to
bull Change passwords for users
bull View update ldquoforgot my passwordrdquo
bull Define password parameters
Access Group Rights available for permission to access tool
Password Management Overview
Alphabetical list of all approved members
Filter controls available to limit results
Members
Edit Member Dialog
Members (contrsquod)
Desired level of security (password strength)
bull Only affects future password changes
Prompts to change passwords
bull Resets all user password change or expiration dates
Security Settings
Modify Password Strength Dropdown Control
bull Weak = 6+ characters
bull Medium = 8+ characters and numbers
bull Strong = 8+ characters numbers and symbols
Security Settings (contrsquod)
Prompt for Password Change Controls
bull Independent prompt for MRO TWC Reporter
bull Separate prompt for Service Requester
bull Never or different day intervals are provided
Security Settings (contrsquod)
For access to documentation and tutorials reference wwwmcuserconnectcom
MC User Connect
MCUC Documentation Tutorials Article PDF Video Tutorial
User Guide
New Members ndash How to Create and Approve
Password Management Tool
Members Overview
Additional Resources
Example of Member waiting approval
Approve New Members (contrsquod)
Disable vs Delete
Member record will not delete Labor record (history is saved)
Disable Members
Process multiple membership requests in one step
bull Only useful for same RC and AG
Only if no existing Labor or Requester Record
Use Expanded Explorer view and Batch Approve feature
Batch Approve
Example of batch Approvals
Batch Approve (contrsquod)
Example (contrsquod)
Batch Approve (contrsquod)
Staff Instructions
Administrator Sign Up for Staff
Sign Up Instructions
Accessed via Service Requester Configuration Tool
Generate email instructions for staff
Staff Instructions
Email draft displays with template of instructions
Staff Instructions (contrsquod)
System Administrators can complete sign up process for staff if desired
Forgot my password prompts
Users instructed to update password via Profile
Administrator Sign Up for Staff
Password Management Overview
Members
Security Settings
Password Management Tool
System Admin Tool to
bull Change passwords for users
bull View update ldquoforgot my passwordrdquo
bull Define password parameters
Access Group Rights available for permission to access tool
Password Management Overview
Alphabetical list of all approved members
Filter controls available to limit results
Members
Edit Member Dialog
Members (contrsquod)
Desired level of security (password strength)
bull Only affects future password changes
Prompts to change passwords
bull Resets all user password change or expiration dates
Security Settings
Modify Password Strength Dropdown Control
bull Weak = 6+ characters
bull Medium = 8+ characters and numbers
bull Strong = 8+ characters numbers and symbols
Security Settings (contrsquod)
Prompt for Password Change Controls
bull Independent prompt for MRO TWC Reporter
bull Separate prompt for Service Requester
bull Never or different day intervals are provided
Security Settings (contrsquod)
For access to documentation and tutorials reference wwwmcuserconnectcom
MC User Connect
MCUC Documentation Tutorials Article PDF Video Tutorial
User Guide
New Members ndash How to Create and Approve
Password Management Tool
Members Overview
Additional Resources
Disable vs Delete
Member record will not delete Labor record (history is saved)
Disable Members
Process multiple membership requests in one step
bull Only useful for same RC and AG
Only if no existing Labor or Requester Record
Use Expanded Explorer view and Batch Approve feature
Batch Approve
Example of batch Approvals
Batch Approve (contrsquod)
Example (contrsquod)
Batch Approve (contrsquod)
Staff Instructions
Administrator Sign Up for Staff
Sign Up Instructions
Accessed via Service Requester Configuration Tool
Generate email instructions for staff
Staff Instructions
Email draft displays with template of instructions
Staff Instructions (contrsquod)
System Administrators can complete sign up process for staff if desired
Forgot my password prompts
Users instructed to update password via Profile
Administrator Sign Up for Staff
Password Management Overview
Members
Security Settings
Password Management Tool
System Admin Tool to
bull Change passwords for users
bull View update ldquoforgot my passwordrdquo
bull Define password parameters
Access Group Rights available for permission to access tool
Password Management Overview
Alphabetical list of all approved members
Filter controls available to limit results
Members
Edit Member Dialog
Members (contrsquod)
Desired level of security (password strength)
bull Only affects future password changes
Prompts to change passwords
bull Resets all user password change or expiration dates
Security Settings
Modify Password Strength Dropdown Control
bull Weak = 6+ characters
bull Medium = 8+ characters and numbers
bull Strong = 8+ characters numbers and symbols
Security Settings (contrsquod)
Prompt for Password Change Controls
bull Independent prompt for MRO TWC Reporter
bull Separate prompt for Service Requester
bull Never or different day intervals are provided
Security Settings (contrsquod)
For access to documentation and tutorials reference wwwmcuserconnectcom
MC User Connect
MCUC Documentation Tutorials Article PDF Video Tutorial
User Guide
New Members ndash How to Create and Approve
Password Management Tool
Members Overview
Additional Resources
Process multiple membership requests in one step
bull Only useful for same RC and AG
Only if no existing Labor or Requester Record
Use Expanded Explorer view and Batch Approve feature
Batch Approve
Example of batch Approvals
Batch Approve (contrsquod)
Example (contrsquod)
Batch Approve (contrsquod)
Staff Instructions
Administrator Sign Up for Staff
Sign Up Instructions
Accessed via Service Requester Configuration Tool
Generate email instructions for staff
Staff Instructions
Email draft displays with template of instructions
Staff Instructions (contrsquod)
System Administrators can complete sign up process for staff if desired
Forgot my password prompts
Users instructed to update password via Profile
Administrator Sign Up for Staff
Password Management Overview
Members
Security Settings
Password Management Tool
System Admin Tool to
bull Change passwords for users
bull View update ldquoforgot my passwordrdquo
bull Define password parameters
Access Group Rights available for permission to access tool
Password Management Overview
Alphabetical list of all approved members
Filter controls available to limit results
Members
Edit Member Dialog
Members (contrsquod)
Desired level of security (password strength)
bull Only affects future password changes
Prompts to change passwords
bull Resets all user password change or expiration dates
Security Settings
Modify Password Strength Dropdown Control
bull Weak = 6+ characters
bull Medium = 8+ characters and numbers
bull Strong = 8+ characters numbers and symbols
Security Settings (contrsquod)
Prompt for Password Change Controls
bull Independent prompt for MRO TWC Reporter
bull Separate prompt for Service Requester
bull Never or different day intervals are provided
Security Settings (contrsquod)
For access to documentation and tutorials reference wwwmcuserconnectcom
MC User Connect
MCUC Documentation Tutorials Article PDF Video Tutorial
User Guide
New Members ndash How to Create and Approve
Password Management Tool
Members Overview
Additional Resources
Example of batch Approvals
Batch Approve (contrsquod)
Example (contrsquod)
Batch Approve (contrsquod)
Staff Instructions
Administrator Sign Up for Staff
Sign Up Instructions
Accessed via Service Requester Configuration Tool
Generate email instructions for staff
Staff Instructions
Email draft displays with template of instructions
Staff Instructions (contrsquod)
System Administrators can complete sign up process for staff if desired
Forgot my password prompts
Users instructed to update password via Profile
Administrator Sign Up for Staff
Password Management Overview
Members
Security Settings
Password Management Tool
System Admin Tool to
bull Change passwords for users
bull View update ldquoforgot my passwordrdquo
bull Define password parameters
Access Group Rights available for permission to access tool
Password Management Overview
Alphabetical list of all approved members
Filter controls available to limit results
Members
Edit Member Dialog
Members (contrsquod)
Desired level of security (password strength)
bull Only affects future password changes
Prompts to change passwords
bull Resets all user password change or expiration dates
Security Settings
Modify Password Strength Dropdown Control
bull Weak = 6+ characters
bull Medium = 8+ characters and numbers
bull Strong = 8+ characters numbers and symbols
Security Settings (contrsquod)
Prompt for Password Change Controls
bull Independent prompt for MRO TWC Reporter
bull Separate prompt for Service Requester
bull Never or different day intervals are provided
Security Settings (contrsquod)
For access to documentation and tutorials reference wwwmcuserconnectcom
MC User Connect
MCUC Documentation Tutorials Article PDF Video Tutorial
User Guide
New Members ndash How to Create and Approve
Password Management Tool
Members Overview
Additional Resources
Example (contrsquod)
Batch Approve (contrsquod)
Staff Instructions
Administrator Sign Up for Staff
Sign Up Instructions
Accessed via Service Requester Configuration Tool
Generate email instructions for staff
Staff Instructions
Email draft displays with template of instructions
Staff Instructions (contrsquod)
System Administrators can complete sign up process for staff if desired
Forgot my password prompts
Users instructed to update password via Profile
Administrator Sign Up for Staff
Password Management Overview
Members
Security Settings
Password Management Tool
System Admin Tool to
bull Change passwords for users
bull View update ldquoforgot my passwordrdquo
bull Define password parameters
Access Group Rights available for permission to access tool
Password Management Overview
Alphabetical list of all approved members
Filter controls available to limit results
Members
Edit Member Dialog
Members (contrsquod)
Desired level of security (password strength)
bull Only affects future password changes
Prompts to change passwords
bull Resets all user password change or expiration dates
Security Settings
Modify Password Strength Dropdown Control
bull Weak = 6+ characters
bull Medium = 8+ characters and numbers
bull Strong = 8+ characters numbers and symbols
Security Settings (contrsquod)
Prompt for Password Change Controls
bull Independent prompt for MRO TWC Reporter
bull Separate prompt for Service Requester
bull Never or different day intervals are provided
Security Settings (contrsquod)
For access to documentation and tutorials reference wwwmcuserconnectcom
MC User Connect
MCUC Documentation Tutorials Article PDF Video Tutorial
User Guide
New Members ndash How to Create and Approve
Password Management Tool
Members Overview
Additional Resources
Staff Instructions
Administrator Sign Up for Staff
Sign Up Instructions
Accessed via Service Requester Configuration Tool
Generate email instructions for staff
Staff Instructions
Email draft displays with template of instructions
Staff Instructions (contrsquod)
System Administrators can complete sign up process for staff if desired
Forgot my password prompts
Users instructed to update password via Profile
Administrator Sign Up for Staff
Password Management Overview
Members
Security Settings
Password Management Tool
System Admin Tool to
bull Change passwords for users
bull View update ldquoforgot my passwordrdquo
bull Define password parameters
Access Group Rights available for permission to access tool
Password Management Overview
Alphabetical list of all approved members
Filter controls available to limit results
Members
Edit Member Dialog
Members (contrsquod)
Desired level of security (password strength)
bull Only affects future password changes
Prompts to change passwords
bull Resets all user password change or expiration dates
Security Settings
Modify Password Strength Dropdown Control
bull Weak = 6+ characters
bull Medium = 8+ characters and numbers
bull Strong = 8+ characters numbers and symbols
Security Settings (contrsquod)
Prompt for Password Change Controls
bull Independent prompt for MRO TWC Reporter
bull Separate prompt for Service Requester
bull Never or different day intervals are provided
Security Settings (contrsquod)
For access to documentation and tutorials reference wwwmcuserconnectcom
MC User Connect
MCUC Documentation Tutorials Article PDF Video Tutorial
User Guide
New Members ndash How to Create and Approve
Password Management Tool
Members Overview
Additional Resources
Accessed via Service Requester Configuration Tool
Generate email instructions for staff
Staff Instructions
Email draft displays with template of instructions
Staff Instructions (contrsquod)
System Administrators can complete sign up process for staff if desired
Forgot my password prompts
Users instructed to update password via Profile
Administrator Sign Up for Staff
Password Management Overview
Members
Security Settings
Password Management Tool
System Admin Tool to
bull Change passwords for users
bull View update ldquoforgot my passwordrdquo
bull Define password parameters
Access Group Rights available for permission to access tool
Password Management Overview
Alphabetical list of all approved members
Filter controls available to limit results
Members
Edit Member Dialog
Members (contrsquod)
Desired level of security (password strength)
bull Only affects future password changes
Prompts to change passwords
bull Resets all user password change or expiration dates
Security Settings
Modify Password Strength Dropdown Control
bull Weak = 6+ characters
bull Medium = 8+ characters and numbers
bull Strong = 8+ characters numbers and symbols
Security Settings (contrsquod)
Prompt for Password Change Controls
bull Independent prompt for MRO TWC Reporter
bull Separate prompt for Service Requester
bull Never or different day intervals are provided
Security Settings (contrsquod)
For access to documentation and tutorials reference wwwmcuserconnectcom
MC User Connect
MCUC Documentation Tutorials Article PDF Video Tutorial
User Guide
New Members ndash How to Create and Approve
Password Management Tool
Members Overview
Additional Resources
Email draft displays with template of instructions
Staff Instructions (contrsquod)
System Administrators can complete sign up process for staff if desired
Forgot my password prompts
Users instructed to update password via Profile
Administrator Sign Up for Staff
Password Management Overview
Members
Security Settings
Password Management Tool
System Admin Tool to
bull Change passwords for users
bull View update ldquoforgot my passwordrdquo
bull Define password parameters
Access Group Rights available for permission to access tool
Password Management Overview
Alphabetical list of all approved members
Filter controls available to limit results
Members
Edit Member Dialog
Members (contrsquod)
Desired level of security (password strength)
bull Only affects future password changes
Prompts to change passwords
bull Resets all user password change or expiration dates
Security Settings
Modify Password Strength Dropdown Control
bull Weak = 6+ characters
bull Medium = 8+ characters and numbers
bull Strong = 8+ characters numbers and symbols
Security Settings (contrsquod)
Prompt for Password Change Controls
bull Independent prompt for MRO TWC Reporter
bull Separate prompt for Service Requester
bull Never or different day intervals are provided
Security Settings (contrsquod)
For access to documentation and tutorials reference wwwmcuserconnectcom
MC User Connect
MCUC Documentation Tutorials Article PDF Video Tutorial
User Guide
New Members ndash How to Create and Approve
Password Management Tool
Members Overview
Additional Resources
System Administrators can complete sign up process for staff if desired
Forgot my password prompts
Users instructed to update password via Profile
Administrator Sign Up for Staff
Password Management Overview
Members
Security Settings
Password Management Tool
System Admin Tool to
bull Change passwords for users
bull View update ldquoforgot my passwordrdquo
bull Define password parameters
Access Group Rights available for permission to access tool
Password Management Overview
Alphabetical list of all approved members
Filter controls available to limit results
Members
Edit Member Dialog
Members (contrsquod)
Desired level of security (password strength)
bull Only affects future password changes
Prompts to change passwords
bull Resets all user password change or expiration dates
Security Settings
Modify Password Strength Dropdown Control
bull Weak = 6+ characters
bull Medium = 8+ characters and numbers
bull Strong = 8+ characters numbers and symbols
Security Settings (contrsquod)
Prompt for Password Change Controls
bull Independent prompt for MRO TWC Reporter
bull Separate prompt for Service Requester
bull Never or different day intervals are provided
Security Settings (contrsquod)
For access to documentation and tutorials reference wwwmcuserconnectcom
MC User Connect
MCUC Documentation Tutorials Article PDF Video Tutorial
User Guide
New Members ndash How to Create and Approve
Password Management Tool
Members Overview
Additional Resources
Password Management Overview
Members
Security Settings
Password Management Tool
System Admin Tool to
bull Change passwords for users
bull View update ldquoforgot my passwordrdquo
bull Define password parameters
Access Group Rights available for permission to access tool
Password Management Overview
Alphabetical list of all approved members
Filter controls available to limit results
Members
Edit Member Dialog
Members (contrsquod)
Desired level of security (password strength)
bull Only affects future password changes
Prompts to change passwords
bull Resets all user password change or expiration dates
Security Settings
Modify Password Strength Dropdown Control
bull Weak = 6+ characters
bull Medium = 8+ characters and numbers
bull Strong = 8+ characters numbers and symbols
Security Settings (contrsquod)
Prompt for Password Change Controls
bull Independent prompt for MRO TWC Reporter
bull Separate prompt for Service Requester
bull Never or different day intervals are provided
Security Settings (contrsquod)
For access to documentation and tutorials reference wwwmcuserconnectcom
MC User Connect
MCUC Documentation Tutorials Article PDF Video Tutorial
User Guide
New Members ndash How to Create and Approve
Password Management Tool
Members Overview
Additional Resources
System Admin Tool to
bull Change passwords for users
bull View update ldquoforgot my passwordrdquo
bull Define password parameters
Access Group Rights available for permission to access tool
Password Management Overview
Alphabetical list of all approved members
Filter controls available to limit results
Members
Edit Member Dialog
Members (contrsquod)
Desired level of security (password strength)
bull Only affects future password changes
Prompts to change passwords
bull Resets all user password change or expiration dates
Security Settings
Modify Password Strength Dropdown Control
bull Weak = 6+ characters
bull Medium = 8+ characters and numbers
bull Strong = 8+ characters numbers and symbols
Security Settings (contrsquod)
Prompt for Password Change Controls
bull Independent prompt for MRO TWC Reporter
bull Separate prompt for Service Requester
bull Never or different day intervals are provided
Security Settings (contrsquod)
For access to documentation and tutorials reference wwwmcuserconnectcom
MC User Connect
MCUC Documentation Tutorials Article PDF Video Tutorial
User Guide
New Members ndash How to Create and Approve
Password Management Tool
Members Overview
Additional Resources
Alphabetical list of all approved members
Filter controls available to limit results
Members
Edit Member Dialog
Members (contrsquod)
Desired level of security (password strength)
bull Only affects future password changes
Prompts to change passwords
bull Resets all user password change or expiration dates
Security Settings
Modify Password Strength Dropdown Control
bull Weak = 6+ characters
bull Medium = 8+ characters and numbers
bull Strong = 8+ characters numbers and symbols
Security Settings (contrsquod)
Prompt for Password Change Controls
bull Independent prompt for MRO TWC Reporter
bull Separate prompt for Service Requester
bull Never or different day intervals are provided
Security Settings (contrsquod)
For access to documentation and tutorials reference wwwmcuserconnectcom
MC User Connect
MCUC Documentation Tutorials Article PDF Video Tutorial
User Guide
New Members ndash How to Create and Approve
Password Management Tool
Members Overview
Additional Resources
Edit Member Dialog
Members (contrsquod)
Desired level of security (password strength)
bull Only affects future password changes
Prompts to change passwords
bull Resets all user password change or expiration dates
Security Settings
Modify Password Strength Dropdown Control
bull Weak = 6+ characters
bull Medium = 8+ characters and numbers
bull Strong = 8+ characters numbers and symbols
Security Settings (contrsquod)
Prompt for Password Change Controls
bull Independent prompt for MRO TWC Reporter
bull Separate prompt for Service Requester
bull Never or different day intervals are provided
Security Settings (contrsquod)
For access to documentation and tutorials reference wwwmcuserconnectcom
MC User Connect
MCUC Documentation Tutorials Article PDF Video Tutorial
User Guide
New Members ndash How to Create and Approve
Password Management Tool
Members Overview
Additional Resources
Desired level of security (password strength)
bull Only affects future password changes
Prompts to change passwords
bull Resets all user password change or expiration dates
Security Settings
Modify Password Strength Dropdown Control
bull Weak = 6+ characters
bull Medium = 8+ characters and numbers
bull Strong = 8+ characters numbers and symbols
Security Settings (contrsquod)
Prompt for Password Change Controls
bull Independent prompt for MRO TWC Reporter
bull Separate prompt for Service Requester
bull Never or different day intervals are provided
Security Settings (contrsquod)
For access to documentation and tutorials reference wwwmcuserconnectcom
MC User Connect
MCUC Documentation Tutorials Article PDF Video Tutorial
User Guide
New Members ndash How to Create and Approve
Password Management Tool
Members Overview
Additional Resources
Modify Password Strength Dropdown Control
bull Weak = 6+ characters
bull Medium = 8+ characters and numbers
bull Strong = 8+ characters numbers and symbols
Security Settings (contrsquod)
Prompt for Password Change Controls
bull Independent prompt for MRO TWC Reporter
bull Separate prompt for Service Requester
bull Never or different day intervals are provided
Security Settings (contrsquod)
For access to documentation and tutorials reference wwwmcuserconnectcom
MC User Connect
MCUC Documentation Tutorials Article PDF Video Tutorial
User Guide
New Members ndash How to Create and Approve
Password Management Tool
Members Overview
Additional Resources
Prompt for Password Change Controls
bull Independent prompt for MRO TWC Reporter
bull Separate prompt for Service Requester
bull Never or different day intervals are provided
Security Settings (contrsquod)
For access to documentation and tutorials reference wwwmcuserconnectcom
MC User Connect
MCUC Documentation Tutorials Article PDF Video Tutorial
User Guide
New Members ndash How to Create and Approve
Password Management Tool
Members Overview
Additional Resources
For access to documentation and tutorials reference wwwmcuserconnectcom
MC User Connect
MCUC Documentation Tutorials Article PDF Video Tutorial
User Guide
New Members ndash How to Create and Approve
Password Management Tool
Members Overview
Additional Resources
MCUC Documentation Tutorials Article PDF Video Tutorial
User Guide
New Members ndash How to Create and Approve
Password Management Tool
Members Overview
Additional Resources
