S3 CX Buzz, stimulating positive market feedback

13
© Copyright Society3 Group Inc 2013 #S3 S3 CX Buzz
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    17-Oct-2014
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S3 Buzz, the fastest way to more mentions and reach. ON average only 5% of customers are unhappy. But they express their frustration louder than the other 95% Smart customer experience executives know, they have to find ways to capture the 'customer voice', stimulate positive feedback. and help others to make a well educated purchase decision. S3 Buzz is a unique and very advanced viral and buzz marketing solution. #CX #CEM, #CustomerEXperience, #S3Buzz, #Buzz, #Society3, #viral, #advertising, #viralmarketing

Transcript of S3 CX Buzz, stimulating positive market feedback

Page 1: S3 CX Buzz, stimulating positive market feedback

© Copyright Society3 Group Inc 2013 #S3

S3 CX Buzz

Page 2: S3 CX Buzz, stimulating positive market feedback

2 © Copyright Society3 - 2012

San Francisco, CA + 1 (650) 384-0057

Cannes, France + 49 (30) 2023-8748 Society3 Group – http://Society3.com - http://XeeMe.com/Society3

© Copyright Society3 - 2012

On average only 5% of customers are unhappy. But they raise their voice more than the

other 95%

Page 3: S3 CX Buzz, stimulating positive market feedback

3 © Copyright Society3 - 2012

San Francisco, CA + 1 (650) 384-0057

Cannes, France + 49 (30) 2023-8748 Society3 Group – http://Society3.com - http://XeeMe.com/Society3

© Copyright Society3 - 2012

Most customers are happy to be an advocate.

Page 4: S3 CX Buzz, stimulating positive market feedback

4 © Copyright Society3 - 2012

San Francisco, CA + 1 (650) 384-0057

Cannes, France + 49 (30) 2023-8748 Society3 Group – http://Society3.com - http://XeeMe.com/Society3

© Copyright Society3 - 2012

Yet - YOU should help with a story

and a way to share

Page 5: S3 CX Buzz, stimulating positive market feedback

5 © Copyright Society3 - 2012

San Francisco, CA + 1 (650) 384-0057

Cannes, France + 49 (30) 2023-8748 Society3 Group – http://Society3.com - http://XeeMe.com/Society3

© Copyright Society3 - 2012

S3-Buzz™ Success Stories Not every customer is complaining

but you need to do something to stimulate positive feedback

Annual DA Conference European Commission 90+ Million in reach (data by EC) “Trending” on Twitter in several countries

OpenStack advocates raised their voice, created 3,000+ mentions per day: Resulting in media coverage Outbuzzing everybody

Cloud War – 7,000+ mentions/day Making the “Top News” on Twitter Outbuzzing the 800 pound gorilla

Page 6: S3 CX Buzz, stimulating positive market feedback

6 © Copyright Society3 - 2012

San Francisco, CA + 1 (650) 384-0057

Cannes, France + 49 (30) 2023-8748 Society3 Group – http://Society3.com - http://XeeMe.com/Society3

© Copyright Society3 - 2012

S3-Buzz Technology:

The fastest way to

increase mentions

and reach

1) Create a simple story 2) Make it easy to share with just a few clicks!

Page 7: S3 CX Buzz, stimulating positive market feedback

7 © Copyright Society3 - 2012

San Francisco, CA + 1 (650) 384-0057

Cannes, France + 49 (30) 2023-8748 Society3 Group – http://Society3.com - http://XeeMe.com/Society3

© Copyright Society3 - 2012

Page 8: S3 CX Buzz, stimulating positive market feedback

8 © Copyright Society3 - 2012

San Francisco, CA + 1 (650) 384-0057

Cannes, France + 49 (30) 2023-8748 Society3 Group – http://Society3.com - http://XeeMe.com/Society3

© Copyright Society3 - 2012

Buzz is the new way

to stimulate positive feedback

Page 9: S3 CX Buzz, stimulating positive market feedback

9 © Copyright Society3 - 2012

San Francisco, CA + 1 (650) 384-0057

Cannes, France + 49 (30) 2023-8748 Society3 Group – http://Society3.com - http://XeeMe.com/Society3

© Copyright Society3 - 2012

Sustainable success!Take advantage from new dynamics:

What’s posted on the web,

Stays on the web Conventional referrals just evaporate

Page 10: S3 CX Buzz, stimulating positive market feedback

10 © Copyright Society3 - 2012

San Francisco, CA + 1 (650) 384-0057

Cannes, France + 49 (30) 2023-8748 Society3 Group – http://Society3.com - http://XeeMe.com/Society3

© Copyright Society3 - 2012

Get more

buzz for

you

Page 11: S3 CX Buzz, stimulating positive market feedback

11 © Copyright Society3 - 2012

San Francisco, CA + 1 (650) 384-0057

Cannes, France + 49 (30) 2023-8748 Society3 Group – http://Society3.com - http://XeeMe.com/Society3

© Copyright Society3 - 2012

Pr

We help you

on every step

of the way…

[email protected]

Page 12: S3 CX Buzz, stimulating positive market feedback

© Copyright Society3 Group Inc 2013 #S3

Founded 2012 in Silicon Valley

Highly advanced technology

Large buzz network for your support

Partners in 14 countries

Top notch customers

San Francisco, California

Page 13: S3 CX Buzz, stimulating positive market feedback

13 © Copyright Society3 - 2012

Get in touch

+1 (650) 384.0057

Thank You

© 2012 Society3 Group Inc. Society3 and Society3 Academy are trademarks of Society3 Group Inc. All rights reserved. This content is protected under the copyright law of the United States. It is prohibited to make full or partial copies or extractions of this documentation without the explicit written approval from Society3 Group Inc. USA

Society3 Group Inc. | 201 Mission St # 1200 | San Francisco, CA 94105 | (650) 384-0057

+1 (650) 384 0057 [email protected]

http://Society3.com

http://xeeme.com/society3

[email protected]