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S. Muhammed

Osman

Yazdani

Address: Karachi, Pakistan.

Tel: (+92) 0323-410xxxx

Email:

Skype:

OBJECTIVES To obtain a position in a dynamic, challenging environment where I can use

my professional, personal and technical skills to an advantage and which may

foster both personal and professional growth.

PROFESSIONAL SUMMARY A self-motivated and result-oriented Professional with many years of

experience in

Marketing / Sales

Operational Support

Management / Administration

Procurement / Supply Chain Management / Logistics

Accounts

Client Servicing

Public Relations

With a proven track record in linking corporate vision to the delivery of desired

results through people empowerment and the effective use of resources,

processes and technologies. Demonstrated ability to plan, develop and

manage projects with a keen focus on maximizing gains while maintaining

appropriate risk tolerance levels. Ability to identify business opportunities and

provide the management and technical expertise to relevant departments.

WORK EXPERIENCE Feb 2014 to date

Research, Project Development and Management Consultant

Providing Research, Project and Management Consultancy as a Free Lancer

Feb 2014 to Date

Freelance Writer

Writing Articles for Newspapers, Blogs and for Individuals

Jan 2011 to Feb 2014

In charge Marketing and Administrative activities

At New-lands Beacon-house, DHA Phase 6. Lahore

Responsibilities

Managing all the Administrative and Sales activities.

Liaison between H.O, School Management, Students and Parents.

Sales and “bottom-line” profits of the School uniform / book

store and cafeteria.

Training, evaluating and counseling employees. Schedule,

organize and direct assignments.

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LaoJee does not represent or guarantee the truthfulness, accuracy, or reliability of this CV which is being provided to the Employer on as is basis by LaoJee Jobs. Viewing, using and processing of this CV shall automatically deemed that you have read & accepted our Terms and Conditions at our website www.LaoJee.com. If you don’t agree please do not view and use this CV. We do not guarantee candidate’s availability, willingness or agreement to accept your planned opening / position. We have not verified his/her professional references / qualification & experience. We strongly recommend that before selection clients should verify these references on their own. If you need our assistance or need more CVs please send us your request us at RESUME@LaoJee.com. Thanks for using LaoJee Jobs.

Maintaining and encouraging “ownership mentality”. Utilizing

labor management tools, including effective scheduling, to

maximize productivity, profitability and margins and encourage

store employees to take ownership for their performance and

career development plans; follow up on a regular basis.

Effectively manage employee turnover. Provide a positive

working environment and handle employee issues appropriately

and in a timely manner.

Providing customer service and resolving customer problems or

complaints and ensuring the employees also provide the same

level of service.

Conducting meetings on progress/developments

Ensuring employee awareness, implementation of both

Organization and School's Rules and Regulation within the

jurisdiction.

Managing store revenue, including cash handling, deposit

reconciliation and delivery of deposits/cash to H.O.

Executing and monitoring loss prevention and shrink programs.

Management of all store operational issues, including store

housekeeping, store administrative duties, physical inventories,

price changes, etc.

Handling all aspects of retail operational and merchandising

management issues, from the delivery of stock to the store to the

final sale of the product to the customer.

Preparing daily Cash, Sales and Expense Summaries, Credit Sales

& Recovery Summaries.

Managing inventory and maintain adequate store supplies and

supply chain.

Preparation of work schedules.

2007 to 2011

As Marketing Manager (Client Service)

At Takaful (Islamic Insurance) Pakistan Ltd., Lahore

Responsibilities

Finding ways to measure customer satisfaction and improve

services

Managed a team of customer services staff

Handled face-to-face enquiries from clients, provided help and

advice to customers, and solved problems, which were passed on

by customer service assistants or other departments

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LaoJee does not represent or guarantee the truthfulness, accuracy, or reliability of this CV which is being provided to the Employer on as is basis by LaoJee Jobs. Viewing, using and processing of this CV shall automatically deemed that you have read & accepted our Terms and Conditions at our website www.LaoJee.com. If you don’t agree please do not view and use this CV. We do not guarantee candidate’s availability, willingness or agreement to accept your planned opening / position. We have not verified his/her professional references / qualification & experience. We strongly recommend that before selection clients should verify these references on their own. If you need our assistance or need more CVs please send us your request us at RESUME@LaoJee.com. Thanks for using LaoJee Jobs.

Issuing refunds or compensation to customers;

Keeping accurate records of discussions or correspondence with

customers

analyzing statistics or other data to determine the level of

customer service the organization provided

Producing written information for customers as and when

required on demand

Developed Service Procedures, Policies and Standards

Maintained an orderly workflow

Designed reports that analyzed the customer service that the

organization provided

Developed feedback or complaints procedures for clients

Improved customer service procedures, policies and standards

for organization and the department

Trained and guided staff to deliver a high standard of customer

service

2005 to 2007

As Deputy Marketing Manager

At Alp Business Service Management Pvt. Ltd., Lahore

Responsibilities

Developing, Training the marketing team to implement strategy and

delivering on objectives

Designing, Implementing and Facilitating an effective marketing

strategy

Carrying out effective research and investigation into competitive

products/services

Constantly improving business development activities

Overseeing and managing financial budgets of the department

Managing daily activities of the marketing/sales team

Developing partnerships and relationships with third parties to meet

strategic objectives

Identifying key / new marketing opportunities

Making sure that the marketing campaigns run to deadline and on

budget

Online campaigns, web site, use of social / digital media to enhance

productivity

Budget setting and control, including measurement and return on

investment

Management of sponsorships for conferences and events

Monitoring and Reporting to the CEO on the effectiveness of

strategies/campaigns

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LaoJee does not represent or guarantee the truthfulness, accuracy, or reliability of this CV which is being provided to the Employer on as is basis by LaoJee Jobs. Viewing, using and processing of this CV shall automatically deemed that you have read & accepted our Terms and Conditions at our website www.LaoJee.com. If you don’t agree please do not view and use this CV. We do not guarantee candidate’s availability, willingness or agreement to accept your planned opening / position. We have not verified his/her professional references / qualification & experience. We strongly recommend that before selection clients should verify these references on their own. If you need our assistance or need more CVs please send us your request us at RESUME@LaoJee.com. Thanks for using LaoJee Jobs.

Setting the scope, implementation, management and review of

marketing campaigns

2003 to 2005

As Assistant Operations/Admin Manager

At Agrimall Pvt. Ltd., Lahore

2001 to 2003

As Marketing Officer

At Beema Pakistan (Pvt.) Ltd., Karachi

1997 to 2000

In Accounts, Sales and Operations

Various Internships

1994 to1996

As Client Service Executive

At Guide Communications Pvt. Ltd., Lahore

CONSULTANCY

I have hands-on experience and expertise in senior management &

consultancy. I can particularly offer free-lance advisory, assistance & write-ups,

consultancy in formulating Business Strategy Plans, H.R. Manuals, back-office

set-up, services in ANY aspect of businesses, particularly in the services sectors,

clients' servicing, writing and keeping record/track of follow-up letters, Report-

writing etc. In addition, I can compose introductory letters, translate and edit

marketing documents' brochures, edit & proof-read books & articles, arrange

& compose presentations (on Power Point) on various subjects. Can also assist

in Marketing research by composing/formulating product-specific

questionnaires for market/clients' perceptions'

PERSONAL VENTURES 2010 to 2012

La Café Take away (Proprietor)

At Badian Rd., DHA, Lahore

2012 to 2014

Shahi Foods (Proprietor)

At Ghazi Rd., DHA, Lahore

2011 to 2014

Beacon-house New-lands School Canteen (Proprietor)

At Phase 6, DHA, Lahore

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LaoJee does not represent or guarantee the truthfulness, accuracy, or reliability of this CV which is being provided to the Employer on as is basis by LaoJee Jobs. Viewing, using and processing of this CV shall automatically deemed that you have read & accepted our Terms and Conditions at our website www.LaoJee.com. If you don’t agree please do not view and use this CV. We do not guarantee candidate’s availability, willingness or agreement to accept your planned opening / position. We have not verified his/her professional references / qualification & experience. We strongly recommend that before selection clients should verify these references on their own. If you need our assistance or need more CVs please send us your request us at RESUME@LaoJee.com. Thanks for using LaoJee Jobs.

EDUCATION 2001

Master’s in Business Administration

In Marketing and HR,

A s i an M a n agem en t Deve lop m en t Cen t re (AM D C) .

1 9 9 6

Gradu at i on

Bahauddin Zikria University, Multan. Bachelor of Arts in Political Science and

Journalism.

SKILLS Professional

Experienced in Adobe Photo Shop, Corel Draw, Microsoft Office – Word,

Excel, Power Point, Outlook etc.

Understands systems, Use of technology

Acquires and evaluates information

Time Management

Performance Monitoring

Managing Multi-Priorities / Multi-Tasking

Manages material and facility resources

Manages human resources

Written and Verbal Communication

Team Work

Commercial Awareness

Planning and Organizing

Personal

Honesty

Adaptability

Decision-making

Self-management

Self-Driven

Positive Attitude

Reliability

Teaches others

Exercises leadership

Willingness to learn

Self-Confidence

Problem Solving

Active Listening

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LaoJee does not represent or guarantee the truthfulness, accuracy, or reliability of this CV which is being provided to the Employer on as is basis by LaoJee Jobs. Viewing, using and processing of this CV shall automatically deemed that you have read & accepted our Terms and Conditions at our website www.LaoJee.com. If you don’t agree please do not view and use this CV. We do not guarantee candidate’s availability, willingness or agreement to accept your planned opening / position. We have not verified his/her professional references / qualification & experience. We strongly recommend that before selection clients should verify these references on their own. If you need our assistance or need more CVs please send us your request us at RESUME@LaoJee.com. Thanks for using LaoJee Jobs.

INTERESTS Swimming, Golf, Billiards, Cards, Horse Riding, Squash, Football, Camping,

Hiking, Traveling, Eating, Reading, Music, Classic Movies etc.

LANGUAGES English Highly Proficient

Urdu Highly Proficient

Punjabi Highly Proficient

Siraiki Basic Proficiency

German Basic Proficiency

PERSONAL INFORMATION Marital Status: Married

Children: Three

Passport: Valid

Nationality: Pakistani

Country of Residence: Pakistan

REFERENCES References are available upon request.