ROBERT P. HAMILTON29811 White Otter Lane (949) 705-9333 (M)Laguna Niguel, CA 92677 (949) 388-2740 (H)LinkedIn Profile- Rob HamiltonRobHamilton@cox.net

TECHNOLOGY CONSULTANT

Technology enthusiast with over 15 years of professional technical consulting experience at Hewlett Packard and 7 years of sales and management experience in the software solutions industry. Passionate about helping businesses improve their processes by leveraging new technology and skilled at creating a unique value proposition to drive business to closure.

Key competencies include expertise in:

Managed IT Services Cloud Services Document Management Imaging and Color Technology Network Infrastructure Design

SaaS Integration Disaster Recovery Firewall Security Remote Printer Management Network Printing Security

PROFESSIONAL EXPERIENCE

MindSHIFT TECHNOLOGIES a Ricoh Owned Company 2016-Present

Enterprise Technology Consultant, Irvine, CA (August 2016 – Present).

Responsible for identifying new opportunities with Enterprise Accounts and creating customized solutions to improve their business processes. Maintain awareness of new technologies and be able to present these solutions to a C-Level audience to demonstrate improvement in efficiency and cost savings.

Presales Consulting and current Process Analysis Solution Configuration and Pricing Engage third-party vendors and validate integration Create presentations and demonstrate Proof of Concept Drive business to closure to achieve quota metrics

ADVANCED IMAGING SOLUTIONS 2015-2016

Director of Managed IT Services, Irvine, CA (Sept 2015 – June 2016)

Responsible for developing the processes and procedures to achieve growth and efficiency for the IT Services portfolio. Management of the Sales and Engineering teams. Reporting directly to the President as a part of the Executive Leadership Team. Commuting from Orange County to Las Vegas headquarters.

Presales Consulting and Project Management Virtual CIO consulting for new customers Participated in Executive Service Leadership SLIQ conferences

TOSHIBA MANAGED BUSINESS SOLUTIONS 2014-2015

Enterprise Solutions Consultant, Irvine, CA (April 2014 – Sept 2015) 1 ½ Years

A member of an elite team consisting of four solutions consultants covering North America carefully selected to focus exclusively on driving solutions sales with specific enterprise accounts. Working in tandem with the “best of the best” post-sales engineers, our mission is to qualify opportunities and expand customer engagements with our enterprise software solutions. I create and present customer solutions by demonstrating superior technical expertise to drive business to closure. This solutions portfolio includes cloud based solutions for content management, digital signage and cost recovery solutions in the manufacturing, healthcare, financial and consumer verticals.

Primary technical sales lead for a $32M project with the largest grocery store conglomerate. Designated as the primary “Technical Trainer” for our enterprise sales teams.

RICOH BUSINESS SOLUTIONS 2008-2014

Senior Solutions Consultant, Irvine, CA (2008-2014) 5 Years

Responsible for driving solutions sales with SMB customers. Identify opportunities to expand customer engagements with third party software solutions. Create and present customer solutions on a broad portfolio of third party solutions and demonstrate technical expertise to drive business to closure. Consistent Top Performer by exceeding annual quotes Multiple “Top Solutions Consultant” Awards in 2013 MVP Awards in 2011, 2012 and 2013 Special Recognition for developing new partnerships and expanding portfolio offerings

HEWLETT PACKARD 1986 - 2008

Enterprise Solutions Consultant, Anaheim, CA (1999-2009) 12 Years

Generate new opportunities and drive revenue growth for HP Solutions. Advised customers on the business and technical benefits of using new technologies to create solutions to meet customer’s specific business objectives. Built trusted advisor relationships with key technical decision makers to connect client business needs with product offerings. Solution portfolio includes 3D printing, large format printing, laser and ink-based hardware and printing software.

2008 Worldwide Presidents Club recipient, recognizing the top 2% of HP employees that have consistently exceeded sales quotas and made significant contributions to the success of others.

Consistently exceeded quote and achieved “key selling objectives”. Nominated as national representative for the HP Feedback Forum to present customer feedback to

the HP Executive Team to develop a roadmap for future offerings.

Pre-Sales Consultant, Computer Systems Group, Fullerton, CA (1996-1999) 3Years

Presented product and technology roadmaps, implement network asset discovery and management tools, consult on network security implications and recommend strategies. Lead effort to resolve technical obstacles and accelerate sales cycles.

Received two High Achievers awards for meeting quota performance in FY 99 and FY 00. Became first team member to obtain Microsoft Certified System Engineer designation. Obtained five HP certifications on network security, LDAP integration, office technology and active

directory integration.

Senior Solutions Engineer, Fullerton, CA (1993-1996) 3 Years

Provided 3rd Tier support for customer escalations team on Enterprise business-critical high-availability server systems, large format printing systems and network storage devices. Responsible for maintaining high level of customer satisfaction and rapid resolution of customer escalations.

Received multiple awards for exceptional customer satisfaction. Consistently exceeded metrics of contractual commitments.

Customer Service Engineer (1986 - 1995) 9 Years

Performed preventative maintenance, firmware upgrades and repairs on computer workstations, printers and plotters. Responsible for maintaining high level of customer satisfaction and promoting the renewal of service agreements.

Received multiple awards for superior customer satisfaction. Received multiple awards for achieving highest number of contract renewals per quarter.

EDUCATION 1986-1999

Coursework toward Masters of Information Systems TechnologyUniversity of Southern California, Los Angeles, CA

Bachelor of Science in Electrical Engineering, BSEEDeVry University, Phoenix, AZ

PROFESSIONAL CERTIFICATIONS/ TRAINING 1986-2015

Document Management and Cost Recovery Solutions

Certified Document Imaging Architect, CDIA+ Adobe Digital Color Certified Professional, Adobe PaperCut MF Certified Administrator– ACDI Technologies DocuWare 6.7 Certified Administrator- DocuWare Corp. Equitrac Professional and Copitrak- Nuance Square 9 Document Management – Square 9 Perceptive - Lexmark / Toshiba PCS Director- Ricoh Corp. Printer Network Management -Hewlett Packard Digital Imaging Specialist - Adobe Systems Workflow Process Analyst -Hewlett Packard HP Digital Sending Software- Hewlett Packard HP Web Jet Admin- Hewlett Packard Mobile Printing Administration- Ringdale, PrinterOn, Megatrac

Computer and Networking

Microsoft Certified System Engineer, MCSE- Microsoft Sonicwall Cloud Backup Administrator –Sonicwall Microsoft Certified Professional, MCP Microsoft Microsoft Office Professional- Microsoft Microsoft Mobile Technology Consultant – Microsoft Microsoft Network Server Administration –Hewlett Packard Remote Client and Server Management- Mindshift Technologies Proximity Card Solutions- HID Fax Server Solutions- RightFax

Technical Consulting Methodologies

Consultative Selling – MindSpring Technologies Effective Communicating -Decker Communications Strategic Solutions Selling- Hewlett Packard Applied Human Ergonomics -USC Masters Program Performance Engineering -USC Masters Program Transition Management- Lee Hecht Harrison Service Leadership- Service Leadership Inc. Implementation Management –Lee Hecht Harrison

Specialization Courses

Certified Digital Signage Expert- Digital Expert Corp Digital Signage Component Advisor – Peerless AV Security Camera Solutions- CDW VoIP Telephone Solutions- ShoreTel and Fonality

Sales Force.com – SalesForce.com Autodesk Fusion 360- Airwolf 3D SolidWorks Electrical - Dassault Systems / 3D Systems SolidWorks Virtual Prototyping - Dassault Systems / 3D Systems SolidWorks Industrial Design - Dassault Systems / 3D Systems Thermoplastics – Airwolf 3D Voxel Editors – Airwolf 3D