Jorge A Segura871 Ulster St Apt C Allentown PA, 18109

Cell: 484-358-9182 Email: jorge816@gmail.com

Summary

Experienced in TDR testing Epic departments: Inpatient, Ambulatory, Radiant, OpTime, Willow, Beaker and ADT

Extensive knowledge of Epic hardware including: Printers, Document and bar code scanners, Workstation on Wheels and E-signature pads

Proficient in hospital software and hardware trouble shooting Trained in ICD9, CPC, and HCPCS coding Strong knowledge of anatomy, biology and disease management Proficient with Microsoft Word, Excel, PowerPoint, SharePoint and Visio Skilled in configuring and troubleshooting Epic compatible Zebra and Intermec

printers Knowledgeable in clinical workflow for TDR script creation

Experience

Talon / St Luke’s Health University Network – Epic TDR Site Lead Coordinator

801 Ostrum St Bethlehem, PA - October 2015 to Current Prepared maps and organized departments in preparation for the Technical Dress

Rehearsal of over two thousand devices Maintained a hardware list of devices scheduled for testing and identified legacy

devices excluded from testing Coordinated with department directors to develop a TDR schedule and establish

testing strategies to avoid patient workflow interruption Attended daily meetings with Hospital leadership and Epic staff Trained and mentored new TDR testers Compiled a list of impacting potential issues for TDR Coordinated with department analysts and ECSM’s to map workstations and

prints

K-Force Inc. / Lehigh Valley Health Network – Epic TDR Lead1245 Cedar Crest Blvd Allentown, PA November 2014 to September 2015

Command Center Support for Epic Hardware Ambulatory and Inpatient Go-Live Lead Epic TDR tester for Wave 2 Inpatient and emergency department Lead Epic hardware tech during ambulatory wave 1 Epic go live support Testing of laptops, desktops and zero client devices at ambulatory sites in

preparation for Epic EHR conversion Followed specialized cadence and ambulatory scripts and coordinated with the

command center for any technical discrepancies Documented and uploaded testing results for Epic analyst implementation

Upgraded label printers to ensure compatibility with Epic during Go-live Responsible for hospital laptop and credit card during testing procedures Upgraded Windows XP desktops and laptops to Windows 7 Enterprise

Internship at Coordinate Health – 2310 Highland Ave Bethlehem, PA February 2014 to May 2014

Created and maintained inpatient medical charts Assisted with Surgical Care Improvement Project (SCIP) reporting Abstracted clinical lab data in preparation for several internal reports Maintained Electronic Health Records using Allscripts EHR software Attended to patient requests by processing ROI requests

T-Mobile 794 Roble Rd Allentown, PA September 2002 to June 2012

Escalated customer repair orders in collaboration with trend analysts and the network engineers

Created and maintained knowledge database content for all technical teams Trained new hire employees stateside and in Guadalajara, Mexico Assisted with knowledge base conversion to new data platform Calculated billing credits and refunds for customers Researched solutions for devices not supported by the company Supervised multiple teams during offsite manager meetings Authored documents for to support new product launches Assisted the Retention and Wi-Fi at home departments during times of heavy call

volumes Assisted customers with processing equipment insurance claims

Education

Lehigh Carbon Community College 4525 Education Park Drive, Schnecksville, PA

Major: Health Information Technology and Business Management

A.A.S degree graduated December 21, 2014 GPA 3.70