Rex FA Manual v4.2.bookChapter 6 Page i
6 PUBLIC ANNOUNCEMENTS ....................................................... 1
6.2 PUBLIC ANNOUNCEMENTS .................................................................. 3
6.2.1 PA Introduction ................................................................................. 3
Designated Remote Areas ................................................................ 7
for Multiple Sectors ........................................................................... 7
Life Jacket Demonstration ............................................................. 8
6.4 IN-FLIGHT ANNOUNCEMENTS .............................................................. 9
6.4.1 After Take-Off PA .............................................................................. 9
Multiple Sectors Where no New Passengers have Boarded the Aircraft ................................................................................................ 9
Short sectors where the seatbelt sign remains on ........................ 9
6.4.2 Descent - FASTEN SEATBELTS Sign-on for Landing ................... 9
Quarantine Public Announcement ............................................... 10
Kangaroo Island / Kingscote Only ................................................. 10
Narrandera and Griffith ................................................................... 10
Arrivals into Horn Island and into Cairns from Horn Island ........ 10
All Other Ports ................................................................................. 11
Outports Only ............................................................................... 13
Refuelling Whilst Boarding - PA For When Refuelling is Complete .......................................................................................... 15
6.5.3 Turbulence (light turbulence) ......................................................... 15
6.5.4 Turbulence (moderate to severe turbulence) ............................... 16
6.6 TRANSIT ................................................................................................. 17
6.6.2 QLD Specific Procedures (Including Single Engine
Turnarounds) ................................................................................... 17
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TRANSIT- AFTER LANDING - SOME passengers disembarking 17
TRANSIT- AFTER LANDING - NO passengers disembarking: .... 18
TRANSIT AFTER LANDING PA - SOME passengers disembarking (refer (a) to (e) above) ..................................................................... 18
TRANSIT AFTER LANDING PA - NO passengers disembarking 20
6.6.3 Pre-Flight Transit Single Engine Turnaround (QLD only) ........... 22
6.7 PORT SUPPLEMENT INFORMATION .................................................. 23
6.7.1 Adelaide ........................................................................................... 23
6.7.2 Albany .............................................................................................. 23
6.7.3 Albury ............................................................................................... 23
6.7.4 Ballina .............................................................................................. 23
6.7.5 Brisbane ........................................................................................... 23
6.7.6 Burnie ............................................................................................... 23
6.7.7 Cooma .............................................................................................. 23
6.7.8 Dubbo ............................................................................................... 23
6.7.9 Esperance ........................................................................................ 23
6.7.10 Grafton ............................................................................................. 24
6.7.11 Griffith .............................................................................................. 24
6.7.12 Kingscote ......................................................................................... 24
6.7.13 Melbourne ........................................................................................ 24
6.7.14 Narrandera ....................................................................................... 24
6.7.15 Newcastle ......................................................................................... 24
6.7.16 Perth ................................................................................................. 24
6.7.17 Sydney ............................................................................................. 24
6.7.18 Townsville ........................................................................................ 24
All Flights Into TSV ......................................................................... 25
6.7.19 Wagga Wagga .................................................................................. 25
6.8 SPECIAL BRIEFINGS - PERSONAL .................................................... 27
6.8.1 Exit Rows - Row 1 and Row 6, all SAAB Aircraft ......................... 27
Row 1 ................................................................................................ 27
Row 6 ................................................................................................ 27
6.8.3 Life Jacket Location Briefing - Seat 11A Aircraft Specific - VH-ZXF,
VH-ZXG, VH-ZXK, VH-ZXU .............................................................. 28
6.8.5 Special Needs/Passengers ............................................................. 29
Passengers with Infants ................................................................. 29
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Visually Impaired Briefing .............................................................. 30
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6 Public Announcements
- Personal Electronic devices
- (It is acceptable for the welcome PA to be done prior to the passenger headcount)
• Exit Row Briefing
- Other passenger briefings
• Apologise
- as part of the Welcome PA if delayed longer than 15 mins
• Delay PA
- Introduction (name)
- announced pre-flight as per Page 3
• Advise Cabin Secure
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- approx. flight time
- bar (if applicable)
- Reminder – no smoking, observe FASTEN SEATBELTS sign, and Personal Electronic Devices
• In-flight PA
- introduction (name)
• Turbulence
Descent • Descent PA
- all cabin secure items
Arrival • Arrival Announcement
- orange tagged baggage
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6.2 Public Announcements
6.2.1 PA Introduction
• Flight Attendant must recite the public announcement in a way that is audible, clear and well- paced.
• The Flight Attendant must be facing the cabin demonstrating good posture. They must also show enthusiasm whilst smiling.
• All relevant information must be included e.g.
– Pilots’ full name – Flight numbers – Destination, and – Any port supplement information
NOTE
door is closed.
6.2.2 Welcome Aboard PA
Good Morning / Afternoon / Evening, Ladies and Gentlemen, on behalf of Regional Express it is my pleasure to welcome you on flight [ to [ [ [
My name is[ [ [ and today your flight is under the command of Captain[ [ [and your First Officer is [ [ [
Shortly I will be walking through the cabin to ensure that your hand luggage has been securely stowed either in the overhead locker, or for heavier items, forward of the seat in front of you. Hand luggage including handbags should not be stowed behind your legs or on your lap.
Large electronic devices, such as laptops, must now be switched off and securely stowed.
Small hand held Personal Electronic Devices may continue to be used provided they are in ‘flight’ mode and held in your hand. When not in use they must be stowed in your seat pocket.
Thank you and once again Welcome Aboard.
NOTE
If a First Officer is undergoing Command training
and in the left hand seat, the Captain in the right
hand seat should also be referred to as ‘Captain’.
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6.3 Safety Features Demonstration
The Flight Attendant must don the life-jacket before commencing the announcement and remove the life-jacket at the rear of the A/C.
NOTE
Flight Attendants must recite this
announcement as per the manual.
When Flight Attendants demonstrate pointing of the exits this must be done by:
• left arm out straight not waving,
• fingers outstretched together with thumbs down,
• point to single side seats then to double side seats,
• ensure arm can be seen from the rear of the aircraft, and
• visuals must coincide with verbal instructions.
Ladies and Gentlemen, I would like to welcome back our frequent travellers and a warm welcome for those passengers travelling with Regional Express for the first time. May I have your full attention as I demonstrate the safety features of the SAAB 340 aircraft. It is a requirement to follow crew instructions at all times. Please pause all electronic devices during this announcement.
Please observe the FASTEN SEATBELTS and NO SMOKING signs (Flight Attendant’s must point to signs). Government regulations prohibit smoking on all domestic flights. The use of Electronic Cigarettes is not permitted at any time. As an added precaution, a smoke detector has been fitted in the toilet.
Your seat belt should now be firmly fastened low and tight around your hips. To tighten pull the strap and to release, lift the clasp. Ensure your armrest is down, tray table locked in the closed position and window blind is fully open. (Please omit such information if not applicable to the aircraft model). As Personal Electronic Devices can cause interference with aircraft systems, please ensure that they have been switched to ‘flight’ mode.
Hand held personal electronic devices may continue to be used and must be held in your hand or placed in the seat pocket in front of you.
Large electronic devices may be used during the cruise only, once the FASTEN SEATBELTS sign has been switched off.
Your aircraft has four clearly marked exits; two window exits in row 6 and two forward exits: the door through which you entered and the exit on the opposite side of the cabin. Look around for your nearest exit, which may be located behind you. Also, identify an alternative exit.
If you are asked to leave the aircraft, emergency lighting located in the cabin will help guide you to your nearest exit. The red EXIT lights can be clearly seen from anywhere in the aircraft.
Life Jacket Demonstration
Life-jackets are kept under each seat. Pull the tab forward to release the life jacket.
I will now explain how to fit and use the life-jacket.
Take the jacket from the cover and unroll,
Slip the jacket over your head and secure the strap around your waist.
To tighten, pull the strap. To inflate the life-jacket, pull the red toggles. There are two mouth pieces for further inflation, a whistle to attract attention and a light which will operate automatically in the water.
Life-jackets are not to be inflated until outside the aircraft.
Bulletin No. 2019/002 for inclusion in the Flight Operations Department Flight Attendant Manual
(Printed Thursday, 11 April 2019 11:26 am)
Title: Safety Features Demonstration Reason: Information Amended Validity: Valid until receipt of version 4.3 of the Flight Operations Department
Flight Attendant Manual (RO.FLA.0101) For chapter: 6 – Information amended under heading ‘6.3 - Safety Features
Demonstration’ Insert between pages: 6 and 7 (DO NOT REPLACE EXISTING PAGES)
RO.FLA.0101
Valid until effective date of v4.3 Page 1 of 1
Infant and spare adult life jackets are carried on board which I will distribute if required. Non Life Jacket Demonstration Life-jackets are kept under each seat, and are not to be inflated until outside the aircraft. Infant and spare adult life jackets are carried on board which I will distribute if required. Designated Remote Areas only A Survival kit, located in the cargo compartment, is also carried onboard this flight. In the seat pocket you will find the Cabin Safety Information Card which shows the brace position and other important information on what to do in the unlikely event of an emergency. Please read it carefully before we take off and if you have any questions please don't hesitate to ask me. Thank you for your attention and enjoy your flight. Sectors That Do Not Require a Life Jacket Demonstration Please note that the following sectors do not require the life jacket demonstrations: ABX/WGA, WGA/ABX BHS/DBO, DBO/BHS BHS/OAG, OAG/BHS BHS/PKE, PKE/BHS DBO/BHQ, BHQ/DBO DBO/PKE, PKE/DBO BHQ/GFF, GFF/BHQ BHQ/MQL, MQL/BHQ HGD/RCM, RCM/HGD ISA/DMD, DMD/ISA JCK/ISA, ISA/JCK NRA/GFF, GFF/NRA NRA/MQL, MQL/NRA OAG/PKE, PKE/OAG RCM/JCK, JCK/RCM WIN/LRE, LRE/WIN Diversions If you are operating a sector that does not require a life jacket demonstration, for example DBO/ BHQ and a diversion to a port over water (e.g. SYD) was to occur then a life jacket demonstration must be performed in-flight.
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Safety Features Demonstration
Infant and spare adult life jackets are carried on board which I will distribute if required.
Non Life Jacket Demonstration
Life-jackets are kept under each seat, and are not to be inflated until outside the aircraft.
Infant and spare adult life jackets are carried on board which I will distribute if required.
Designated Remote Areas only
A Survival kit, located in the cargo compartment, is also carried onboard this flight.
In the seat pocket you will find the Cabin Safety Information Card which shows the brace position and other important information on what to do in the unlikely event of an emergency. Please read it carefully before we take off and if you have any questions please don't hesitate to ask me.
Thank you for your attention and enjoy your flight.
Sectors That Do Not Require a Life Jacket Demonstration
Please note that the following sectors do not require the life jacket demonstrations:
• ABX/WGA, WGA/ABX
• BHS/DBO, DBO/BHS
• BHS/OAG, OAG/BHS
• BHS/PKE, PKE/BHS
• DBO/BHQ, BHQ/DBO
• BHQ/MQL, MQL/BHQ
• DBO/PKE, PKE/DBO
• HGD/RCM, RCM/HGD
• JCK/ISA, ISA/JCK
• NRA/GFF, GFF/NRA
• NRA/MQL, MQL/NRA
• OAG/PKE, PKE/OAG
• RCM/JCK, JCK/RCM
• WIN/LRE, LRE/WIN
• ISA/DMD, DMD/ISA
Diversions
If you are operating a sector that does not require a life jacket demonstration, for example DBO/ BHQ and a diversion to a port over water (e.g. SYD) was to occur then a life jacket demonstration must be performed in-flight.
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Safety Features Demonstration
Flight Attendant Manual
Designated Remote Areas
The following sectors fly over Designated Remote Areas (DRA) and the DRA Public Announcement must be recited in conjunction with the Safety Demonstration:
South Australia
• All QLD destinations
When operating to destinations not specified in this manual, Flight Attendants must liaise with the Captain in regards to the requirements to recite the DRA Public Announcement.
6.3.1 Combined Welcome Aboard and Safety Features
Demonstration for Multiple Sectors
(For multiple sectors where no new passenger board the aircraft.)
NOTE
Life Jacket if the sector requires, refer chapter 7 of
this manual.
Shortly I will be walking through the cabin to ensure that your hand luggage has been securely stowed.
Large electronic devices, such as laptops, must now be switched off and securely stowed.
It is a CASA requirement that I demonstrate the safety features of the SAAB 340 aircraft for every take off ............ Please pause all electronic devices during this announcement.
Please observe the FASTEN SEATBELTS and NO SMOKING signs (Flight Attendants must point to signs). Government regulations prohibit smoking on all domestic flights. The use of Electronic Cigarettes is not permitted at any time. As an added precaution, a smoke detector has been fitted in the toilet.
Your seat belt should now be firmly fastened low and tight around your hips. To tighten pull the strap and to release, lift the clasp. Ensure your armrest is down, tray table locked in the closed position, and window blind is fully open. (Please omit such information if not applicable to the aircraft model). As Personal Electronic Devices can cause interference with aircraft systems, please ensure they have been switched to ‘flight’ mode.
Hand held personal electronic devices may continue to be used and must be held in your hand or placed in the seat pocket in front of you.
Large electronic devices may be used during the cruise only, once the FASTEN SEATBELT sign has been switched off.
Your aircraft has four clearly marked exits; two window exits in row 6 and two forward exits: the door through which you entered and the exit on the opposite side of the cabin. Look around for your nearest exit, which may be located behind you. Also, identify an alternative exit. If you are
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asked to leave the aircraft, emergency lighting located in the cabin will help guide you to your nearest exit. The red EXIT lights can be clearly seen from anywhere in the aircraft.
Life Jacket Demonstration
Life jackets are kept under each seat. Pull the tab forward to release the life jacket. I will now explain how to fit and use the life jacket.
Take the jacket from the cover and unroll. Slip the jacket over your head and secure the strap around your waist.
To tighten, pull the strap. To inflate the life jacket, pull the red toggles. There are two mouth pieces for further inflation, a whistle to attract attention and a light which will operate automatically in the water.
Life jackets are not to be inflated until outside the aircraft.
Infant and spare adult life jackets are carried on board which I will distribute if required.
Non Life Jacket Demonstration
Life jackets are kept under each seat, and are not to be inflated until outside the aircraft.
Infant and spare adult life jackets are carried on board which I will distribute if required.
Designated Remote Areas only
A Survival kit is also carried onboard this flight.
In the seat pocket you will find the Cabin Safety Information Card which shows the brace position and other important information on what to do in the unlikely event of an emergency. Please read it carefully before we take off and if you have any questions please don't hesitate to ask me.
Thank you for your attention and enjoy your flight.
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Ladies and Gentlemen, our flight time to[ [ [ will be [ [ [ [
Shortly I will be serving you with your choice of a sweet or savoury light snack. Today we have either xxxx or xxxx followed by tea and coffee.
{xxx denotes the snack - FA to insert a description of the applicable sweet and savoury snack - e.g. Gluten Free chocolate cookie or sour cream and chickpea flavoured soy chips}.
(If applicable) Bar service is available, alcoholic drinks are available from $7.00, Lite Beer at $6.00 and soft-drinks are $4.00 each. Correct change or small notes would be appreciated.
Whilst on board our aircraft we suggest that you do some gentle exercises. Please refer to our in- flight magazine located in your seat pocket for more information.
If you are operating on an aircraft that does not have in-flight magazines available, the following announcement must be made:
If you do not have a magazine available please feel free to ask me for an exercise card.
Taxi/Shuttle Bus (Refer to Chapter 7 of this Manual)
Should you require a taxi for your arrival, please let me know as I walk through the cabin and I will be happy to make an in-flight reservation for you.
There is a toilet located at the rear/front of the aircraft. May I remind you this is a non-smoking flight and to please continue to observe the FASTEN SEATBELT sign, Large Electronic Devices must not be turned on until the FASTEN SEATBELT sign has been switched off.
If there is anything I can do to make your flight more comfortable please don't hesitate to ask.
Multiple Sectors Where no New Passengers have Boarded the Aircraft
Ladies and Gentlemen, our flight time to .......... will be.......................
(where applicable). Shortly I will be continuing with the inflight service.
(The bar service PA is also required if sectors are after 1100 for a service sector.)
Bar service is available, alcoholic drinks are available from $7.00, Lite Beer at $6.00 and soft drinks are $4.00 each. Correct change or small notes would be appreciated.
Should you require a taxi for your arrival please let me know as I walk through the cabin.
Thank you.
Short sectors where the seatbelt sign remains on
Due to the short flight time today, the seatbelt sign will remain on for the duration of the flight. Please ensure your seatbelts remain fastened and Large Electronic Devices remain switched off and securely stowed. Handheld personal electronic devices may continue to be used provided ‘flight’ mode has been selected.
Thank you.
6.4.2 Descent - FASTEN SEATBELTS Sign-on for Landing
Ladies and Gentlemen, as we have commenced our descent into [ [ [ Please return your baggage to the secured position. If you require any assistance I will be happy to help you.
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Please now also ensure that your seatbelt is firmly fastened, armrest down, tray table locked in the closed position, and the window blind is fully open (if applicable). Large Electronic Devices must now be switched off and securely stowed.
You may continue to use your hand held Personal Electronic Devices until we arrive at the bay. These may be held in your hand or stowed in your seat pocket.
Quarantine Public Announcement
Kangaroo Island / Kingscote Only
Arrivals into Horn Island and into Cairns from Horn Island
Quarantine Authorities remind passengers that fresh fruit and vegetables, plant material and cut flowers, including soil and seeds, fish, seafood and some animal products are restricted into Tasmania. These items must be placed into the Quarantine bins as you enter the terminal.
Quarantine detector dogs may operate in some terminals
Quarantine Authorities remind passengers that bee and honey products including second hand bee equipment are restricted into Kangaroo Island. These items must be placed into the Quarantine bins as you enter the terminal.
Quarantine detector dogs may operate in some terminals
Quarantine Authorities remind passengers that fresh fruit and vegetables, plant material and cut flowers, are restricted into NRA/GFF (state whichever port is applicable). Quarantine bins are available inside the terminal. Restricted items must be disposed of in these bins as you enter.
Quarantine detector dogs may operate in some terminals
Quarantine Authorities remind passengers that fresh fruit and vegetables, plant material and cut flowers, are restricted into Horn Island. Quarantine bins are available inside most terminals.
Restricted items must be disposed of in the bins where available. Quarantine detector dogs may operate in some terminals.
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Thank you.
Quarantine Authorities remind passengers that fresh fruit and vegetables, plant material and cut flowers, are restricted into some ports. Quarantine bins are available inside most terminals. Restricted items must be disposed of in the bins where available.
Quarantine detector dogs may operate in some terminals
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6.4.3 After Landing - Arrival Announcement
Ladies and Gentlemen, welcome to [ [ [.
Please remain seated with your seatbelts firmly fastened until the aircraft has come to a complete stop and the captain has switched off the Fasten Seatbelt sign.
All electronic devices including mobile phones must remain in ‘flight’ mode until you reach the terminal and must not be used whilst disembarking the aircraft and crossing the tarmac. Smoking is not permitted in any Australian airport. Please take care when opening the overhead lockers as heavier items may have moved during the flight.
Safe hand baggage or orange tagged baggage will be available for collection at the foot of the stairs, your checked in baggage will be available from:
• SYD - baggage carousel number 6.
• MEL - the baggage carousel in the Terminal 4 arrivals hall.
• BNE - the baggage carousel on the ground floor.
• ADL - baggage carousel number 2 in the main terminal.
• TSV - the baggage carousel in the arrivals hall.
• CNS - the baggage carousel in the arrivals hall.
• PER - baggage carousel number 2 in the Terminal 2 arrivals hall.
• OUTPORTS - the terminal.
SYD/MEL/TSV/ADL/BNE/CNS/PER
Should you require further transport taxis, hire cars and buses are available.
• SYD - A train service is available on the ground floor adjacent to baggage carousel number 1 and a shuttle bus will transfer you from this aircraft to the terminal on arrival into Sydney.
• MEL - A Skybus departs for the city centre every 10-15 minutes. A shuttle bus will transfer you from this aircraft to the Terminal 4 Arrivals Hall.
• ADL - A shuttle bus will transfer you from this aircraft to the main terminal on arrival into Adelaide. If you require further assistance on arrival at the terminal please notify the bus driver when boarding the bus.
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Should you require further transportation.......(Flight Attendants must recite the applicable Port Supplemental/Port Specific information).
On behalf of Captain [ [ [ and your crew we would like to thank you for travelling with Rex today and we look forward to your company when next you choose to fly.
This aircraft may be refuelled upon arrival. Smoking is strictly prohibited and electronic devices must remain in ‘flight’ mode and must not be used during disembarkation.
May I remind you please, to remain seated with your seatbelts firmly fastened until the aircraft comes to a complete stop and the Captain has switched off the FASTEN SEATBELTS sign (if the aircraft is still moving and a passenger has stood up).
Thank You.
a turn on the runway for outports only.
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6.5 Special Briefings
6.5.1 Flight Delay
We appreciate that your time is valuable and whilst a delay has been incurred, we thank you for your patience (delays more than 15 minutes).
6.5.2 Refuelling
(If passengers permitted to leave aircraft during transit)
I'd like to say farewell to those passengers leaving us here in [ [ [and advise passengers travelling onto[ [ [ the aircraft will be refuelled here.
You may visit the terminal but please remember to take your boarding pass and listen for the boarding call.
Refuelling Whilst Boarding - PA For When Refuelling is Complete
Ladies and Gentlemen, refuelling of the aircraft has been completed, please now ensure all seatbelts are firmly fastened.
6.5.3 Turbulence (light turbulence)
Ladies and Gentlemen, as we are experiencing turbulence, please ensure that you remain seated with your seatbelt firmly fastened and all cabin baggage is securely stowed. For your comfort, there is an air vent located above you.
Infants must be secured in approved restraints {include this line only if infants are on board}.
NOTE
This PA can also be recited when large PED’s are
not permitted for use, e.g. after take-off, on
descent & at times when the seatbelt sign has not
been switched off in the cruise.
As this aircraft is being refuelled, please leave your seat belt unfastened. Smoking is strictly prohibited; handheld electronic devices may continue to be used whilst in the cabin provided flight mode has been activated. Please ensure the exits and aisles remain clear and the lavatory must not be used at this time. There are 4 emergency exits - two at the front of the aircraft adjacent to row 1 and two overwing exits adjacent to row 6.
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6.5.4 Turbulence (moderate to severe turbulence)
Ladies and Gentlemen, as we are experiencing turbulence, please ensure that you remain seated with your seatbelt firmly fastened and that all cabin baggage is securely stowed.
Infants must be secured in approved restraints {include this line only if infants are on board}.
Large electronic devices must be switched off and securely stowed.
Handheld Personal electronic devices with activated ‘flight’ mode may continue to be used. For your comfort, there is an air vent located above you.
Refer to Chapter 1 of this manual for definitions of light, moderate & severe turbulence.
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After Landing - Some Passengers Disembarking
Flight Attendants must recite the “standard arrival PA, refer to 6.4.3 in this chapter; followed by:
We’d like to say farewell/goodbye to those passengers leaving us here in ... ... ... and ask those passengers travelling onto ... ... ... to assist us by remaining seated during this brief turnaround.
Please keep the aisles and exits clear at all times.
(or if the Captain gives permission)
For those passengers travelling onto ... ... ... who would like to disembark the aircraft, please ensure that you take your boarding pass with you. Please reboard the aircraft only when the boarding call has been made.
Electronic devices including mobile phones must not be used whilst disembarking the aircraft and crossing the tarmac.
After Landing - No Passengers Disembarking
Ladies and Gentlemen welcome to ... ... ... please remain seated with your seatbelts firmly fastened until the aircraft has come to complete stop and the Captain has switched off the Fasten Seatbelt sign.
As this is a transit stop only, we ask you to assist us by remaining seated as we will be continuing onto ... ... ... very shortly.
This aircraft may be refuelled upon arrival; smoking is strictly prohibited and handheld electronic devices may continue to be used provided ‘flight’ mode has been activated.
May I remind you please, to remain seated with your seatbelts firmly fastened until the aircraft has come to a complete stop and the Captain has switched of the FASTEN SEATBELTS sign (if applicable).
Thank You.
Turnarounds)
There are 7 possible turnaround types for a Transit in QLD; variations include if
• passengers remain on board (or not) and/or
• the right hand engine continues to operate, known as a 'Single Engine Turnaround' or
• both engines are shut down.
TRANSIT- AFTER LANDING - SOME passengers disembarking
a) Both Engines are Shutdown- Captain has given permission for transit passengers to use the terminal facilities,
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b) Both Engines are Shutdown- (disembarking passengers have reached final destination) and transit passengers must remain on board,
c) Single Engine Turnaround - with passengers disembarking (i.e. passengers have reached their final destination) and transit passengers must remain on board,
d) Single Engine Turnaround - Captain has given permission for transit passengers to use the terminal facilities, and
e) Crew Meal Break Stop- all passengers must disembark.
TRANSIT- AFTER LANDING - NO passengers disembarking:
f) Both Engines are Shutdown - no passengers disembarking, and
g) Single Engine Turnaround - no passengers disembarking.
One of these 7 turnaround types must be referenced in order to select the correct Public Announcement applicable for Transit turnarounds, on multi sector routes, in Queensland.
The following Public Announcements are in 3 x Parts. Flight Attendants must recite Part 1 & 3 an choose from the table for Part 2 as applicable to the type of transit turnaround.
TRANSIT AFTER LANDING PA - SOME passengers disembarking (refer (a) to (e) above)
The following must be recited if both of the engines are shut down or a Single Engine Turnaround is being performed and there are some passengers disembarking.
Part 1 - Standard Announcement - for all turnarounds as listed in (a) to (e)
• “Ladies and Gentlemen, welcome to [ [ [.
• Please remain seated with your seatbelts firmly fastened until the aircraft has come to a complete stop and the captain has switched off the Fasten Seatbelt sign.
• All electronic devices including mobile phones must remain in 'flight' mode until you reach the terminal and must not be used whilst disembarking the aircraft and crossing the tarmac.
• Smoking is not permitted in any Australian Airport. Please take care when opening the over head lockers as heavier items may have moved during the flight.
• Safe hand baggage or orange tagged baggage will be available for collection at the foot of the stairs. {Omit if SET - all bags will be taken to the terminal}
• Your checked in baggage will be available from the terminal.
• Should you require further transportation[ [ [ {Flight Attendants must recite the applicable Port Supplemental/Port Specific information}
• For those passengers leaving us here in[ [ [; on behalf of your Captain [.. and your crew, we would like to say thank you for travelling with Rex today and we look forward to your company when you next choose to fly[..”
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Part 2 - select from the table below, one of the PAs from (1) to (5) as applicable to the turnaround
type and in accordance with (a) to (e).
(1) If Both Engines are Shutdown- Captain has given permission for transit passengers
to use the terminal facilities
PA “[. For those passengers travelling on to[ [ [ who would like to disembark the aircraft, please ensure that you take your boarding pass and identification with you. Please re-board the aircraft only when the boarding call has been made.
The toilet must not be used during the turnaround.
Passengers remaining on board, handheld electronic devices, including mobile phones, may continue to be used provided flight mode is activated[..”
(2) If Both Engines are Shutdown- (disembarking passengers have reached final
destination) and transit passengers must remain on board
PA “[.. We would like to ask those passengers travelling onto[.. to assist us by remaining seated during this brief turnaround. Please keep the aisles and exits clear at all times.
The toilet must not be used during the turnaround.
Passengers remaining on board, handheld electronic devices, including mobile phones, may continue to be used provided flight mode is activated[..”
(3) Single Engine Turnaround - with passengers disembarking (i.e. passengers have
reached their final destination) and transit passengers must remain on board
PA “[.. As our turnaround is brief today, the right hand engine will remain on and it is important that you follow all instructions and directions given by any crew member.
We would like to ask those passengers travelling onto[.. to assist us by remaining seated during this brief turnaround. Please keep the aisles and exits clear at all times.
The toilet must not be used during the turnaround.
Passengers remaining on board, handheld electronic devices, including mobile phones, may continue to be used provided flight mode is activated[..”
(4) Single Engine Turnaround - Captain has given permission for transit passengers to
use the terminal facilities
PA “[.. As our turnaround is brief today, the right hand engine will remain on and it is important that you follow all instructions and directions given by any crew member
For those passengers travelling onto[ [ who would like to disembark the aircraft, please ensure that you take your boarding pass and identification with you. Please reboard the aircraft only when the boarding call has been made.
The toilet must not be used during the turnaround.
Passengers remaining on board, handheld electronic devices, including mobile phones, may continue to be used provided flight mode is activated[..”
v4.2 – Effective 07 DEC 2018
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Part 3 - Standard Announcement - for all turnarounds as listed in (a) to (e)
Continue on[..
• “[. This aircraft may be refuelled upon arrival. Smoking is strictly prohibited and electronic devices must remain in 'flight' mode and must not be used during disembarkation. {Omit if SET}
• May I remind you please to remain seated with your seatbelt firmly fastened until the aircraft has come to a complete stop and the Captain has switched off the FASTEN SEATBELT sign.
• Thank you”
TRANSIT AFTER LANDING PA - NO passengers disembarking
The following PA must be recited if both of the engines are shut down or a Single Engine Turnaround is being performed and there are no passengers disembarking.
Part 1 - Standard Announcement - for all turnarounds as listed in (f) to (g)
• “Ladies and Gentlemen, welcome to [ [ [.
• Please remain seated with your seatbelts firmly fastened until the aircraft has come to a complete stop and the captain has switched off the Fasten Seatbelt sign.
• Electronic devices, including mobile phones, may continue to be used provided flight mode has been activated.
• As this is a transit stop only we ask you to assist us by remaining seated during this brief turnaround as we will be continuing on to [.. very shortly.
• Please keep the aisles and exits clear at all times.
• The toilet must not be used at this time[..”
(5) Crew Meal Break Stop (W2 sectors only) - all passengers must disembark
PA “[.. For those passengers continuing on to Quilpie/Birdsville (recite as appropriate to the direction/route) we ask that you disembark here in Windorah as we will be stopping for approximately 30 minutes.
Please take your boarding pass and identification with you. Please re-board the aircraft only when the boarding call has been made[..”
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Flight Attendant Manual
Part 2 - select from the table below, one of the PAs from (6) or (7) as applicable to the turnaround type and in accordance with (f) to (g)
Part 3 - Standard Announcement - for all turnarounds as listed in (f) to (g)
Continue on[..
• “[.May I remind you please to remain seated with your seatbelt firmly fastened until the aircraft has come to a complete stop and the Captain has switched off the FASTEN SEATBELT sign.
• Thank you”
(6) If Both Engines are Shutdown - no passengers disembarking
PA “[.. This aircraft may be refuelled upon arrival. Smoking is strictly prohibited[..”
(7) Single Engine Turnaround - no passengers disembarking
PA “[.. As our turnaround is brief today, the right hand engine will remain on and it is important that you follow all instructions and directions given by any crew member. Smoking is strictly prohibited[..”
v4.2 – Effective 07 DEC 2018
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6.6.3 Pre-Flight Transit Single Engine Turnaround (QLD only)
Ladies and Gentlemen, should you require the use of the toilet please do so now whilst the seatbelt sign is off. The following sector/sectors will be short and therefore the seatbelt sign will remain on the duration of the flight.
Thank you.
Single Engine Turnaround in QLD when:
• New passengers board - Welcome Aboard PA
can be made prior to FO boarding the plane.
• L1 door has been closed,
• Flight deck door has been closed,
• Seatbelt sign has been switched off, and
• Prior to combined or/ standard Welcome
Aboard and Safety Public Announcement is
recited.
Chapter 6 Page 23
6.7.4 Ballina
Flights into BNK must be announced as “Ballina/Byron”.
For passengers requiring transport to Byron Bay, there are a number of shuttle buses available from the front of the terminal that operate between Ballina Airport and Byron Bay 7 days a week.
6.7.5 Brisbane
To be included in the landing PA - “Your checked in baggage will be available from the baggage carousel on the ground floor. If you have a connecting flight please check the television monitors in the terminal for further details. Should you require further transport, taxis, train services, hire cars and shuttle buses are available.”
6.7.6 Burnie
6.7.7 Cooma
Flights into Cooma must be announced as “Snowy Mountains”.
Shuttle bus services operate during winter months (ski season) only. To be included in the landing PA - “Should you require further transport pre-booked taxi's, hire cars are shuttle buses are available.”
6.7.8 Dubbo
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6.7.10 Grafton
Flights into GFN must be announced as “Grafton/Yamba”.
To be included in the after take-off PA - “Should you require a taxi or shuttle bus booking for your arrival, please let me know as I walk through the cabin and I will be happy to make an in-flight reservation for you.”
6.7.11 Griffith
6.7.12 Kingscote
To be included in the landing PA - “There is a coach service into Kingscote and hire cars are also available from the front of the terminal.”
6.7.13 Melbourne
6.7.14 Narrandera
When pre-booking taxis for passengers, ask whether passengers are going to Narrandera or onto Leeton. There are different taxi companies for each town.
6.7.15 Newcastle
To be included in the landing PA - “Your checked-in baggage will be available for collection from the baggage carrousels located inside the terminal building. For passengers requiring further transport, taxis and hire cars are available from the front of the terminal.”
6.7.16 Perth
N1 and N2 Sectors Only
To be included in the Welcome Aboard PA after “it is my pleasure to welcome youN.”
“This flight is operated in partnership with the Queensland State Government”
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All Flights Into TSV
To be included in the landing PA - “Should you require further transport taxi’s & hire cars are available.”
6.7.19 Wagga Wagga
To be included in the after take-off PA - “Should you require a taxi or shuttle bus booking for your arrival, please let me know as I walk through the cabin and I will be happy to make an in-flight reservation for you.”
Flights into WGA, must be announced as “Wagga Wagga”.
v4.2 – Effective 07 DEC 2018
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6.8 Special Briefings - Personal
6.8.1 Exit Rows - Row 1 and Row 6, all SAAB Aircraft
During boarding say “Good morning/afternoon/evening. The seat you have been allocated is at the emergency exit. If necessary, are you willing and able to assist in the event of an emergency?”
• If the answer is “Yes”, “Please read through the briefing card on your seat” then direct the passenger to the seat.
• If the answer is “No”, and/or there is no reply, reseat the passenger, in consultation with the Captain.
The following briefings must be delivered to passengers prior to each departure. Flight Attendants must stand, facing passengers and make sure that any PEDs are paused, to ensure passengers give their full attention to the briefing. Flight Attendants must recite the briefs as applicable.
Row 1
Row 1 - Exit Row Passenger Briefing:
• Have you read and understood the Emergency Exit Row Briefing Card?
• I would like to remind you that these exits (point to exits) must not be used if we have an emergency landing on water and that you must follow crew instructions at all times.
• Do you have any questions?
Row 6
Row 6 - Exit Row Passenger Briefing:
• You may be required to assist with the operation of these exits (point to exits).
• Only if you hear the command ‘Evacuate Evacuate’ should you take action.
• First check outside conditions (point to exits) for fire, water or any other obstructions.
• If conditions are not safe, or there is water over the wing, do not open the exit and move to your nearest useable exit.
• If the exit is safe to open, push these seats forward as far as possible (point to 5A and 5C)
• Remove the cover and pull down on the handle (point to cover).
• Turn the exit on its side, throw it out and evacuate the aircraft.
• You must follow crew instructions at all times.
• Once again, only if you hear the command ‘Evacuate’ should you take action.
• Do you have any questions?
NOTE
be required to receive a verbal exit row briefing
during transit stops. Passengers who move into
exit rows during cruise must be briefed
accordingly.
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NOTE
in the immediate vicinity to also hear the briefing
should they be required to assist. Flight
Attendants must not lean on row 5 seats whilst
conducting this briefing.
6.8.2 Extension Seatbelt at Exit Rows
Kneel, alongside passenger, facing towards the front of the aircraft, and discreetly say, "As we are unable to use this piece of equipment in this particular row, I will arrange for you to be reseated where it can be used”.
6.8.3 Life Jacket Location Briefing - Seat 11A Aircraft
Specific - VH-ZXF, VH-ZXG, VH-ZXK, VH-ZXU
Prior to every departure, after the Safety Briefing, Flight Attendants must verbally advise a passenger seated in 11A of the following;
• The location of their life jacket, “your life jacket is located under seat 11B, adjacent to you”
• The location of the Life Jacket Location Card, “please refer to the Life Jacket Location Card which can be found in the Cabin Safety Information Card”
For second or subsequent departures (e.g. triangulated sectors or multiple sectors), where the same passenger is seated in 11A, Flight Attendants must remind this passenger seated in 11A of the location of their life jacket; this must be done after the Safety Briefing.
• “I would like to remind you that your life jacket is located under seat 11B”
6.8.4 Cabin Safety Information Card Brief
Flight Attendants must brief passengers occupying seats without a seat pocket directly in front or adjacent, on the location of the CSIC prior to departure.
Passengers travelling on multiple sectors will not be required to receive a verbal briefing on the location of the CSIC.
Passengers who move into seats without a seat pocket directly in front or adjacent must be briefed accordingly.
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Special Briefings - Personal
Flight Attendant Manual
6.8.5 Special Needs/Passengers
Passengers with Infants
• Inform the adult that in the unlikely event of an emergency landing, the adult must undo their seatbelt and the infant will come away freely.
• Inform in the unlikely event of an emergency landing on water, a crew member will hand out infant life jackets, and brief the adult on how the infant life jacket is fitted by referring them to the Cabin Safety Information Card.
• Inform the adult of the location of the infant life jackets - in the second overhead locker.
Also advise the adult that for the safety of the infant/child that seatbelts should remain fastened at all times unless using the facilities; and that assistance on arrival is available once all other passengers have disembarked.
NOTE
children who are being nursed.
UM Briefing
Once an Unaccompanied Minor has boarded an aircraft, the Flight Attendant should introduce themselves to the child and ask for the following information:
• their name, and
The Flight Attendant may also need to explain the following:
• the location of the toilet, and
• how to gain the attention of the crew - e.g. use the CALL button.
After the safety demonstration has been performed the Flight Attendant will need to confirm that the Unaccompanied Minor can:
• identify Row 1 exits,
• point to the location of the life jacket.
Passengers with Special Needs - General
(refer to Regional Express Policy and Procedures Manual Chapter 3 for the full list of Special Needs Passengers
Hello, my name is................. and it is a regulation that I cover a quick individual briefing before we take-off. In the unlikely event of an emergency you may be required to evacuate the aircraft. The emergency exits are located in row one (point) and row six (point).
Your crew will advise when to move to the exits; do you think you would require assistance in such a situation?
(If yes then ask) - “How may we best assist you”?
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Visually Impaired Briefing
The below briefing must be delivered before the Safety Demonstration/Announcement. Once the individual briefing and the Safety Demonstration have been performed Flight Attendants must approach the vision impaired passenger to see if they have any questions.
“Hello, my name is................. and it is a regulation that I cover a quick individual briefing before we take-off. Should supplemental oxygen be required during the flight I will assist you.
In the unlikely event of an emergency you may be instructed to adopt the brace position. To adopt the brace position”: (FA must explain the appropriate brace position)
• Brace Position - “sit back in your seat with your feet squarely on the floor and ensure your seatbelt is tightly fastened. Place your hands on your head and lean forward as far as possible”
• Brace Position Adults travelling with infants - “sit back in your seat with your feet squarely on the floor and ensure your seatbelt and your infant's seatbelt is tightly fastened. Put the infant between your legs, supporting the infants head with one hand and holding the other arm around the infant's waist. Push the seatback in front forward and lean forward as far as possible to create a protective cocoon.”
If required to evacuate the aircraft the emergency exits are located:
• In row one (FA must state the number of rows between the passenger and the exit and advise in which direction - e.g. in front on both sides of aircraft), and
• In row six (FA must state the number of rows between the passenger and the exit and advise in which direction - e.g. in front or behind on both sides of aircraft).”
In the event of an emergency landing on water your life jacket is located under your seat. To release, pull the tab forward”. (FA must amend life jacket location if passenger is allocated 11A on VH-ZXF, VH-ZXG, VH-ZXK and VH-ZXU).
Your crew will advise when you and your guide dog (omit guide dog if not applicable) must move to the exits. Do you think you would require assistance in such a situation?”
(If yes then ask) -”How may we best assist you”?
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Aboard PA
Good Morning/Afternoon/Evening, Ladies and Gentleman, on behalf of Regional Express and Pel-Air it is my pleasure to welcome you on flight ....... to.............. My name is........ and today your flight is under the command of Captain.............and your First Officer is..............
{continue with standard welcome aboard PA}
NOTE
training and in the left hand seat, the Captain
in the right hand seat should also be referred
to as ‘Captain’.
PA (cont.)
(Designated Remote Areas only) A Survival kit, located in the cargo compartment, is carried onboard this flight.
In the seat pocket you will find a Cabin Safety Information Card, which shows the brace position and other important information on what to do in the unlikely event of an emergency, read it carefully and if you have any questions please do not hesitate to ask me. Thank you for your attention and enjoy your flight.
After Take-Off
Thank you
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After Landing
PA
Ladies and Gentleman, welcome to ... ... ... Please remain seated with your seatbelts firmly fastened until the aircraft has come to a complete stop and the captain has switched off the seatbelt sign.
All electronic devices including mobile phones must remain in ‘flight’ mode until you reach the terminal and must not be used whilst disembarking the aircraft and crossing the tarmac.
Smoking is not permitted in any Australian airport. Please take care when opening over-head lockers as heavier items may have moved during the flight.
ADL
Your checked in baggage will be available from inside the REX arrival halls. Passengers with connecting flights will need to collect their baggage from carousel number 2 inside the terminal and re check-in with the applicable airline. If you have a connecting flight please check the television monitors in the terminal for further flight details. Should you require further transport taxis, hire cars and buses are available. A shuttle bus will transfer you from this aircraft to the REX Arrival Hall on arrival into Adelaide. Once in the Arrivals Hall you may call for a taxi by using the dedicated 'taxi phone'. Taxis are also available from the front of the main terminal building.
JAC
On disembarking the aircraft please follow the orange markers on the tarmac to the rear of the aircraft where you checked in luggage may be collected.
PUG/CPD
Your checked in baggage will be available from the baggage carousel adjacent {inside} to the terminal.
CPD ONLY - and a bus will collect you and take you to the mine.
CED
Your checked in luggage will be available from the aircraft when disembarking.
BNE Main Terminal - A reminder that mobile phones must not be turned on until you are inside the terminal and smoking is not permitted in any Australian airport. Your checked in baggage will be available from the baggage carousel on the ground floor. If you have a connecting flight please check the television monitors in the terminal for further details. Should you require further transport, taxis, train services, hire cars and shuttle buses are available.
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Pel-Air Public Announcements
Flight Attendant Manual
BNE GA Terminal - A reminder that mobile phones must not be turned on until you clear of the tarmac and smoking is not permitted in any Australian airport. You will be disembarking the aircraft at the General Aviation Airport where you will be taken to collect your checked in baggage from the Jetbase terminal.
Omit if passenger numbers do not permit[ A shuttle bus will transfer you from this aircraft to the terminal on arrival into Brisbane.
On behalf of Captain ... ... ... and your crew we would like to thank you for travelling with Pel-Air today and we look forward to your company when next you choose to fly.
May I remind you please to remain seated, with your seatbelts firmly fastened until the aircraft has come to a complete stop and the Captain has switched off the FASTEN SEATBELT sign. Mobile phones must not be switched on until you are inside the terminal.
NOTE
The Arrival PA may only be recited once the aircraft has
turned off the runway, or completed a u-turn on the
runway for outports only.
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