Retos y

tendencias

Compute

Network

Storage

Consumerizationof IT

New Social and App Patterns

Cloud Computing

Data Explosion

IT Transformation

Hybrid Cloud

Computing

Source: http://www.gartner.com/technology/research.jsp (Insight on IT)

IT Industry Trends

Change management

Hardware, software and infrastructure maintenance

Incident management

Problem management

Managed by Microsoft IT can focus on

Problem isolation

In some cases resolution

End user readiness

Some collaboration required

End user communications

End user support/management

Innovation on LOB applications

The important stuff