LMS Selection in High Consequence Industries

Panelists:Michael RochelleChief Strategy OfficerBrandon Hall GroupAlex PoulosChief Marketing OfficerNetDimensions

Learning & Development

Talent Management

Leadership Development

Talent Acquisition

Workforce Management

RESEARCH PRACTICES

2

High-Consequence Industries

“High consequence industries” are industries where accidents or failures can be catastrophic, causing:

• Loss of life (e.g. aviation, healthcare, life sciences)• Disruption to society or environment(e.g. energy, transportation, financial services, government)

• Risks or threats to consumer safety(e.g. healthcare, food processing, pharma, manufacturing)

3

Importance of Learning Programs to Business Strategy

Program RankJob Specific Technical Skills 1Products and Services 2Regulatory Compliance 3

Leadership Development 4Company compliance 5Job-specific soft skills 6

BHG, Compliance, 2014

Program RankRegulatory Compliance 1Job Specific Technical Skills 2Company compliance 3

Products and Services 4Leadership Development 5Job-specific soft skills 6

Overall High Consequence

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Compliance In The Organization

9.7%

28.6%

22.7%

39.0%

Not at all

Somewhat

Very

Critical

BHG, Compliance, 2014

4.7%

11.6%16.3%

67.4%

Overall High Consequence

How important is your organization’s need to demonstrate learning compliance to some external regulatory agency?

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Poll Question #1

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Compliance ConversationChoosing the Right Technology

7

Innovation Hot Spots

8

Building the Business Case

9

Compliance Stakeholders

10

Critical Success Factors

11

Regulatory Considerations

12

Change Readiness

13

Poll Question #2

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LMS Selection Considerations

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WHAT TO CONSIDER• Ease of integration with

corporate social networks

• Syndicated search & expertise locator

• Gamification options & capabilities

• Performance support (“the 5 moments of need”)

#1 Informal & Social

16

WHAT TO CONSIDER• Clear strategy with

objectives: evolution or revolution?

• Responsive design across choice of devices

• Native apps optimized for real-world use cases

• Connectivity – what happens if a user is offline?

• Device & platform choice

#2 Mobility

e

17

WHAT TO CONSIDER• E-signatures in audit

tracking• Competencies &

certifications• Pro-active reporting,

dashboards & analytics• Easy access to

compliance content

#3 Compliance

18

WHAT TO CONSIDER• Portals, branding &

personalization• E-commerce

capabilities• A new role of the LMS

o Revenue generationo Quality managemento Documentation

distributiono Partner certification

#4 The Extended Enterprise

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WHAT TO CONSIDER• Data hosting location

for data privacy• Control over software

updates – is it important?

• Security of infrastructure & standards (ISO/IEC 27001)

• Support for industry-specific regulatory & legal requirements (21 CFR Part 11)

#5 Cloud

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WHAT TO CONSIDER• Organic integration or

collection of acquired technologies

• User experience –seamless or SeAmLeSs

• “Good enough” vs. “best-in-breed”

#6 Integrated Talent Management

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WHAT TO CONSIDER• Authenticity - validated

identity authentication (e-signatures)

• Integrity - secure infrastructure (ISO 27001)

• Confidentiality - data privacy & control

• Availability - system architecture (intrusion/DOS detection & prevention)

• Auditability - tracking & reporting

#7 Security & Privacy

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WHAT TO CONSIDER• Level of confidence in

the accuracy & integrity of current data

• Self-service reporting capabilities, time & effort required for a new report

• Graph charting & visualization options

• Ability to integrate data from multiple sources

• OLAP technology & predictive modeling

• User experience at all levels

#8 Analytics

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Poll Question #3

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WHAT TO CONSIDER• Market consolidation –

has your LMS provider been acquired (or re-acquired)?

• Level of attention & knowledgeable client support that you are receiving

• ROI on your LMS – can you calculate it?

• Ability to tailor your system to your specific business needs

• Hidden costs along the life of your LMS contract

Learning IndustryAverage

Net Promoter Score

How likely are you to recommend (from 1 to 10)?

= Promoters (score 9-10)

= Passive (score 7-8)

= Detractors (score 0-6)

Net Promoter Score = -

-33.9%

#9 Client Satisfaction

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Thank You