Retail Loss Prevention Integrated Video Solution - Multi...

Retail

Loss Prevention

Integrated Video Solution

June, 2013

Table of Contents

• Video based Loss Prevention Key to Retail Profitability

• iSAP Retail Integrated Video Solution Offering

• POS Integration Capabilities

• Remote Auditing/ Management Requirements

• Exception Reporting Capabilities

• Retail Project Management

Video based

Loss Prevention

Key to Retail Profitability

Challenges for Business Profitability

Market Dilemma* Competition vs.

Differentiation

* Global Recession

Retail Growth vs. Profitability

Retail Loss Prevention Shrinkage

How can I sustain profitability, selling similar products at eroding pricing?

Why is my Business growing, BUT Profits shrinking?

I am still attracting lots of traffics with more stores opened, BUT why am I still losing $$?

It’s too late for me to find out surprises from our operations when I get monthly financial reports….

Why Investment on Effective Loss Prevention is Crucial?

An integrated video solution that can synchronize POS transactions, video data and exception-based reporting systems with accurate time

stamps can enable auditors to quickly find what they need. The increased efficiency will capture far more cashier shrink and fraud than just the

exceptions.

Limitations on existing Surveillance Technology

1. Surveillance video footages are not associated with point-of-sales transactions

2. Time-consuming & effort wasted for event-based investigations on point-of-sales transactions without synchronized video

3. Limited Loss Prevention Audit resources : without an effective loss prevention solution, they can only react to post-events investigations, rather than enforcing preventive systems.

Example : Typical LP Challenges for QSR

POS System allowed Checks to be re-open Abuse of Employee Meals Policy & Manager Meals Policy Subtotaling a transaction, collecting the payment, and then

clearing items before the total Abuse of Coupon usage - $0 transactions which include a coupon Small $ transactions which include a cleared item POS System generates tons of reports,

BUT I need an Efficient & Cost Effective Preventive and Detection System!!

POS Analysis cannot Help us to Improve Employee Productivity Limited Asset Protection Audit Resource to manage hundreds

of stores Limited Video Expertise to detect suspicious internal frauds

iSAP

Retail Integrated Video

Solution Offering

Integration, Customization Ready

iSAP Integrated Video Solution DeploymentRemote

Store

Point of Interests in a store

People Counting Camera

Surveillance Camera

EAS

POS

Shop Sign

Store Manager

Badge Scanner

NVR

Alarm

iSAP Integrated Video Solution Offering

• Hybrid Network Video Recorder (Hybrid NVR)– Manages analog and IP camera

– Live monitoring, Instant playback, Event management

– Synchronous playback, export evidence, smart search

• Video Analytics Server (VAS)– People counting algorithm

– Filter cart, back-pack, stroller

– Synchronize traffic information to BAS

• POS Transaction Server (PTS)– Exception list, alert and management

– Review exception and video, Incident Report

– Reports on exceptions, deviation, summary data

• Business Analytics Server (BAS)– Store KPI, exception report

– Store traffic report, trend analysis

– Audit store remotely, download video

Target Retail Segments

Convenience / Grocery

Stores

Costco

Family Dollar

Walmart

Food Service

Bar & Beverage

Quick Service

Restaurants

Table Service

Restaurants

Fashion

Fashion/ Apparel

High-end Jewelry/ Handbag

Sportswear/ Footwear

Home Electronic / Appliance

Brookstone

Radioshack

Fry’s Home Electronics

Integrated Video Solution

Integration Ready Platform

• Add new IP Camera– Camera driver (through

network or capture card)– Camera capability

• Add new POS Register– POS register driver (through

network)– POS transaction parser

• Add new I/O devices– Access control box driver

• Integrate external data source– Excel, CSV format– Workforce management, ERP

data

Hybrid NVRServer

PTSClient

Camera Driver(Network, Capture card)

POS Register Driver(Network, Serial Port)

Event EventVideo

Video

Event

BASClient

Video

PTSServer

VASServer

Algorithm Plug-in

NVRClient

Video

Sto

reH

ead

qu

arte

r

BASServer

Event

Retail Vertical Market

Project References

MUJI Chain Stores

Vertical: Retail – Fashion Chain Store

End User: MUJI

Location: Chong-chin, China

Application: Security Management

Status: 3 stores deployed, May. 2013

5 Stores Deployed in June, 2013

Opportunity: 70 Stores x 13 channels

Retail Solution on stage 2

Solution: NVR

Why iSAP: Video surveillance with Retail

solution rollout at 2nd stage

Expansion:Note:

GAP Chain Stores

Vertical: Retail – Fashion Chain Store

End User: GAP

Location: Shang-hai, China

Application: Security Management

Status: 1 Store deployed, June. 2013

Opportunity: 6 Stores x 16 channels

Retail Solution on stage 2

Solution: NVR

Why iSAP: Video surveillance with Retail

solution rollout at 2nd stage

Expansion:Note:

US Foods

Vertical: Retail - Supermarket

End User: US Foods

Location: Oklahoma, US

Application: POS Exception report and

management

Status: POC, Jun. 2013

Pilot: 4 Stores x 6 POS Registers

Opportunity: 500 Store x 6 POS Registers

Solution: NVR + PTS

POS Driver for Retalix

Why iSAP: POS Exception review with video

Remote auditing capability

Expansion:Note:

Super America Chain Stores

Vertical: Retail - Convenient chain store

End User: Super America

Location: Minnesota, US


management

Status: POC, Jun. 2012

Pilot: 10 Stores x 2 POS Registers+ 16 cameras

Opportunity: 250 Store x 16 cameras

250 Store x 2 POS Registers

Solution: NVR + PTS

POS Driver for Radiant POS



Expansion:Note:

ENO’s Pizza

Vertical: Retail – Restaurant Chain

End User: ENO’s PIzza

Location: Dallas Texas, US


management

Status: Pilot, Apr. 2013

16-analog camera + 4 POS Register


Solution: NVR + PTS

POS Driver for Maitre’D



Expansion:Note:

Billiard Den Sports Bar

Vertical: Retail – Restaurant Chain

End User: Billiard Den Sports Bar

Location: Richardson Texas, US


management

Status: Deployed, Jun. 2013


Solution: NVR + PTS

POS Driver for Maitre’D



Expansion:Note:

Retail Vertical Market

Pipeline

PL$ Checking

Vertical: Financial – Cash Loan

End User: PL$ Checking

Location: Chicago, US

Application: POS Exception Report

Status: POC, Sep. 2013



Total: 3,400 Registers

Solution: PTS

POS Driver for PL$



Expansion: People counting + Queue analysis

Note:

Tommy Bahama’s

Vertical: Retail – Fashion

End User: Tommy Bahama’s

Location: Seattle, US





Solution: PTS

POS Driver for Epicor



Expansion:Note:

Smoke Stack

Vertical: Retail – Restaurant

End User: Smoke Stack

Location: Dallas, US





Solution: NVR+ PTS

POS Driver for Micros



Expansion:Note:

Auditing with PTS

Effective, user friendly

Benefits from Integrated Video Solution

• Loss Prevention from Employee thefts, frauds

• Effective Exception reviews & investigations

• Create incident report instantly

• Build ad-hoc search condition to filter data

• Abundant video-based reporting

• Audit stores remotely & effectively

How to audit exceptions?

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To audit VOID exceptions:

1. Search VOID exceptions

2. Click on a suspicious transaction to review voided items.

3. Review the transaction detail

4. The video of the transaction will playback in synchronization.

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Audit Points of Interest:• Is there any customer in front of the cash register?• Are the voided items taken away?• Is money deposited in the cash register?

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4

3

How to audit employees’ performance?

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1. Select time period -> exceptions-> key in Employee name or ID.

2. Review all exceptions made by this employee; check exception amounts and snapshots

3. Click on the exception transaction to review details with video

Audit Points of Interest :• How frequently does this employee

make exceptions?• How significant is the exception

value?• Is it caused by lack of job training or

was it a fraud conducted by the employee?

How to report an Incident?

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1. Review VOID exception of 3 items with total amount of $21

2. There’s no customer in front of the counter

3. Click Print button to generate an Incident Report

4. Generate incident report with transaction detail and snapshot, print it or save it to PDF

Audit Points of Interest :• Generate an Incident Report instantly

on fraud occurrence?

How to export video with POS data?

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1. Change the time selected if necessary

2. Click on Export Video button

3. Review with “Fraud Investigation” tool

Audit Points of Interest :• Export video with POS data as an

evidence?

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3

How to get an instant overview of a store?1. Check Advanced Search

-> Calendar

2. Select the time period

3. Select keywords you’d like to track

4. exception count to review transaction detail with video

Audit Points of Interest :• Review overall exceptions from a

store• Identify the unusually high number of

exceptions above a threshold

How to get proactive alerts when store exceptions exceed your expectation?

1. Setup threshold for the exception counts you want to track

2. Setup the user E-mail receiving alert mails

3. Exception List displays number of exceptions with threshold

4. When threshold reached, E-Mail notification with exception transaction list and snapshot

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2

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Audit Points of Interest :• Receive E-mail alert, review

high-risk transactions and take actions

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How to use ad-hoc search to locate high-risk transactions effectively?

1. Multiple parameters: Register, Time Period, Exception Type, Employee Name, Amount

2. Filter data with AND, OR, NOT

operation on search criteria to refine search result

3. Apply >, <, = operation on numeric value

Audit Points of Interest :• Use flexible ad-hoc search tool to

find high-risk transactions effectively

• Use filters to further refine the search result

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2

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How to review video footage efficiently?

1. Drag the time bar to play video forward or backward

2. Cue-in/out to export the video

3. Add bookmark for further investigation

4. Switch camera with simple drag-n-drop operation

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Audit Points of Interest :• Review video footage associated

with exception transactions with intuitive ways on video investigation

• Switch to other cameras to see if there are suspicious events in other video footage

Advanced Search Cheat Sheet

Advanced Search Steps

Set Search Criteria

Review Search Result with Snapshot

Review Video with POS Transaction

Table of Contents

1. Search Transaction ID2. Search Keyword3. Search VOID/REFUND/WASTE exceptions4. Search VOID with amount more than 205. Search employee ringing VOID with amount more than 206. Search employee ringing VOID with amount more than 20

and contains ‘TURKEY’ in the receipt

How to start Advanced Search

Search Transaction ID1. Go to Advanced Search

2. Select Time Period

3. Select POS terminal(s).

4. Use Tag-> ORDER to search for transaction ID.

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1. Select time period


3. Use keyword to search for “pork”

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Search VOID/REFUND/WASTE exceptions

1. Go to Exception Search



4. Check “VOID”, “REFUND”, “WASTE” exception.

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Search VOID with amount greater than 20

1. Go to Advanced Search



4. Click Exception Amount

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Search employee ringing VOID with amount greater than 20




4. Select Cashier ID


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Search employee ringing VOID with $ greater than 20 and contain ‘TURKEY’ in the receipt




4. Select Cashier ID


6. Enter keyword

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