RICHARD G. HESSTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTT

135 Valley Park Road                       Phone: (910) 393-7587 Phoenixville, PA 19460                       Email:  hessky22@gmail.com

“Rick consistently

promotes and delivers customer

delight by leveraging his many years of

industry experience. His

team often generates

quotable C1 feedback that represents the

best Bottomline Technologies can offer.” .”- Vince Cataldo, Vice President of Operations, Bottomline

Technologies, Inc.

“The following quote from Mary Oswald of Long

Beach Casualty is typical feedback, “You feeling like

Superman? You’ve just

become one of my heroes!”. Rick also excels at

developing long standing

customers as demonstrated by his relationship

with Tony Rivera of Axis insurance.

This is a SaaS client that is in the process of upgrading to

SaaS Premium.”- Vince Cataldo,

Vice President of Operations,

PROFESSIONAL PROFILE

Dynamic 27-year legal cost management career reflecting diverse experience and superior performance. Remains among the industry leaders in the management of key accounts; state of the art e-billing/legal bill review programs; legal bill review and auditing and appeals training; and cutting edge seminars and presentations to law firms and Legal Spend Management clients.

Expert in legal billing practices with proven track record of reducing legal fees for clients.  Exceptional results in negotiating billing adjustments with law firms and other professionals.

Outstanding success in building and maintaining client relationships with key decision makers and skillfully handling large-volume, high profile accounts.

Excellent communication and interpersonal skills with a track record that demonstrates self-motivation, creativity and initiative to achieve both personal and corporate goals.

KEY QUALIFICATIONS

2010 – 2015 Team Leader / Appeals Manager, Expert Bill Review

Bottomline Technologies, Marlton NJ

Instrumental driver of Expert Bill Review Management team significantly increased quarterly productivity and revenue from one million dollars to thirty million dollars, setting company and industry-wide records, developed client base from thirty-five to two hundred and seventy, and expanded my reports/professional internal audit and appeals staff from six to twenty.

Managed staff of 20 Attorney Auditors and Appeal Attorneys including responsibilities for quality control hiring personnel administration, sales, client relations, new hire and ongoing training initiatives and company ambassador and law firm liaison. Developed and generated training manuals for Expert Bill Review Attorney Auditors and Appeals Attorneys. Championed and realized functionality enhancements for company Audit and Appeals systems, tools and database.

Also handled complex law firm appeals, special projects and related issued with clients and staff.  Presented numerous groundbreaking seminars and presentations on Legal Spend Management/legal billing issues to enhance law firm buy in, credibility and client satisfactions.

2003 – 2009 Assistant General Counsel / Senior Project Manager

Legal Cost Control, Inc. Haddonfield, NJ

Legal fee/cost consultant for diverse national clientele including: bankruptcy

RICHARD G. HESS    Page 2

Bottomline Technologies, Inc.

“Rick is making remarkable progress developing our Canadian business. He has successfully introduced a relatively new concept/product to a challenging market and expanded our footprint. Canadian ARR is now over $5 million and growing. Also, Rick has been an important resource for our Development/ Product Team as we continue to develop Legal X, e.g., Appeals Functionality Module.” -Vince Cataldo, Vice President of Operations

“Rick provided the concept and

content for EBR’s presentation at

the 2014 Customer

Information Exchange. This

was a very successful

presentation that generated several

new business opportunities.” - Vince Cataldo,

Vice President of Operations, Bottomline

Technologies, Inc.

“Rick is goal and revenue focused.

He timely

courts, corporations, insurance companies and government entities.   Management of various large client accounts including the Adelphia

Bankruptcy and the Welding Defense Group. Perform legal audits, generate managerial reports for clients, responsible for

service delivery, communications and quality control. Retained as a legal fee expert. 

KEY ACHIEVEMENTS

Achieved a 9% average cost reduction of legal and professional fees totaling $600 million billed in the Adelphia Bankruptcy.

Attained multi-year contract renewals for legal e-billing/auditing program involving mass tort litigation for the Welding Defense Group.

2003. Senior Project Manager, CSC Legalgard Solutions, Philadelphia, PA

Provided diverse national clientele with legal cost and litigation management services including: corporations, insurance companies, government entities andindividuals.  Analyzed legal bills, legal and client case files and performed law firm audits.  Generated detailed written reports, customized litigation management and billing guidelines and conducted educational seminars.  Retained as a legal fee expert.

1999. Senior Legal Auditor, American International Group, New York, NY

Led and participated in over sixty annual legal audits of outside panel counsel and in-house counsel nationally for all lines of business.  Areas of review included technical compliance with AIG litigation management and billing guidelines, case handling cost-efficiencies and billing practices.  Worked with home and regional claims offices to implement litigation management initiatives.   Developed and presented legal bill review training program for claims personnel nationwide. Retained as a legal fee expert.    

1992.   Legal Cost Consultant, Legalgard Inc., Philadelphia, PA

Responsible for overall service delivery, budgeting, revenue/expense and personnel management.  Clientele primarily consisted of corporations, insurance companies and government entities.  Analyzed legal fees, reviewed client case files and performed law firm audits.  Generated detailed written reports, customized litigation management and billing guidelines and conducted educational seminars.  Retained as a legal fee expert.  

1992. Attorney, Santangelo & Skypala, Pottstown, PA

General practice of law concentrating on civil litigation, business, real estate, land use and family law.  Litigated cases in county and state courts and represented clients in administrative proceedings.  Heard and decided cases on Montgomery County Arbitration Panel.  Solicitor for Amity Township Zoning Hearing Board, Berks County.

1989. Law Clerk, Malcolm & Riley, West Chester, PA

RICHARD G. HESS    Page 3

completes projects, at the

highest level, and leverages his expertise to overcome

challenges. Rick is able to leverage his experience to

expedite the training learning

curve and accelerate the

ROI of new employees.”-Vince

Cataldo, Vice President of Operations, Bottomline

Technologies, Inc.

“Rick successfully implemented 7

new clients/programs,

which includes RSA/Unifund,

Ontario School Board, Royal

College, GuideOne,

Sompo, Clermont, and Berkley

Specialty.” - Vince Cataldo, Vice President of Operations, Bottomline

Technologies, Inc.

“Rick implemented

several initiatives in 2014,

including, the establishment of an EBR Template Doc Repository,

as well as, organizing the groundwork for an Appeals Unit to triage audit

Full time law clerk.  Handled associate level assignments for firm partners and senior associates such as drafting complex pleadings, motions, and briefs.  Conducted discovery and prepared for depositions, performed legal research and drafted legal memoranda.

1982-1988 Director of Rehabilitation Support, Taylor Hospital, Ridley Park, PA

Manager/Department Head of 25 bed in-patient physical rehabilitation unit and outpatient services within an acute care hospital.  Overall responsibility for Physical Medicine and Rehabilitation department including capital budgeting, revenue/expense management, service delivery, professional and support staff and JCAH accreditation.

1982. Branch Manager, General Rehabilitation Services, Philadelphia, PA

Established and managed branch office of private medical and vocational rehabilitation service provider in the Baltimore/Washington, D.C metropolitan area. Responsible for sales/marketing, service delivery, budgeting, managing revenues/expenses and conducted educational seminars. Managed professional staff comprised of registered nurses, vocational counselors and job developers.  

EDUCATION

J.D. (1989) Widener University School of Law, Wilmington, DE

B.A. (1977) Gettysburg College, Gettysburg, PA

BAR ADMISSION

Pennsylvania (admitted 1990)

MEMBERSHIPS

Pennsylvania Bar Association

PUBLICATIONS

“Interrogatories to defendant driver in motor vehicle accident case”, 1999 Cumulative Supplement to Handling Accident cases by Albert Alverbach (Volume 1, Chapter 17, Section 164P), West Group Publications

“Interrogatories to plaintiff in motor vehicle accident case”, 2000 Cumulative Supplement to Handling Accident Cases by Albert Alverbach (Volume 1, Chapter 17, section 164Q), West Group Publications

RICHARD G. HESS    Page 2

questions. - Vince Cataldo, Vice President of Operations, Bottomline

Technologies, Inc.

“Rick consistently does a great job handling appeals for some of the

most challenging accounts.  Rick

responds to firm and client

inquiries in a prompt, courteous

and knowledgeable fashion.  Clients

value Rick’s input during status calls and in the course

of routine communications.

Rick also provides guidance and

support to other appeals attorneys and to auditors.  -

KImberly Cummings, Senior

Team Leader, Bottomline

Technologies, Inc.

“:  Rick employs and shares the

knowledge that he has gained during his many years of

industry experience.  Rick shifts resources as necessary to ensure that the turnaround time for appeals is not excessive.    “ -

Kimberly Cummings, Senior

Team Leader, Bottomline

Technologies, Inc.