Elizabeth Flores13118 Tonikan Drive

Moreno Valley, CA 92831 Cell (951)7290229

Home (951)653-2697Email: liz6flores@gmail.com

QUALIFICATIONS: Work well without supervision Bilingual English/Spanish with the ability to translate Ability to prioritize and remain focused on the essence of an issue Excellent with customer support services Skilled at learning new concepts quickly while working well under pressure

EXPERIENCE: 05/07-8/08 Extreme Pita, (10.00) Moreno Valley, CAShift Manager

Supervised and Managed Sysco Orders Successfully completed all jobs by the time requested Cleaned after the store and sanitized restrooms Managed multi-lined phones Coordinated delivery of large products Closed the store down Maintain/run office in managers/owners absence Cleaned restrooms, swept ,mopped floors, disposed of little and debris and informed manager of all safety hazards

11/06-02/07 Macys (8.50)

Moreno Valley, CAClerical Associate/Seasonal

Directed visitors to appropriate areas throughout the center Greeted customers , answered questions and provided directions Cleaned clothes lying around Cashier/Opened any Macys cards

6/05- 06/06 Lamppost Pizza

Ontario, CA Waitress/Cashier/Voluntary

Managed office documentation Greeted and directed visitors / customers to their destination and provided general

information Answered multi-line telephone, routed calls, and took accurate messages Trained new hires Assisted supervisor with special projects Took orders, served restaurant patrons, and assisted at the cash register. Arranged Flyers and passed them out to House before the store opened, which doubled

the number of customers on a typically slow night.2/09- Jalapenos Grille (8.00)

Cashier Closed the Store Down Waitress Great customer Service

5/11-6/13 Apria Health Care- Alta Resources Build rapport, listen, clarify and manage conversational flow

Manage upset customers, conflicts and challenging situations

Deliver outstanding service, exceed expectations and build long-term loyalty

Handled a high influx of inbound calls within a dynamic call center environment.

Managed multiple priorities and maintained effective results in a quota driven workplace.

Assisted patients with equipment trouble

Responded to customer inquiries and requests and resolved issues efficiently and professionally.

Exercised strong interpersonal communication skills with customers and department personnel. 

Accepted assignments with an open, cooperative, positive and team-oriented attitude.

Utilized multiple call center support applications to efficiently assist customers and agents.

6/13-Current T-Mobile USA, Inc.

Responding quickly and resourcefully to customer requests or concerns.

Using suggestive selling techniques to increase sales.

Giving information to customers about products. 

Operating the till.

Up selling and making recommendations to customers.

Serving multiple customers in a short period of time.

Carrying out re-merchandising, display, price markdowns duties.

Accurately completing cash register transactions.

Receiving store deliveries.

Representing the store in a professional and positive manner.

Creating and maintaining long-term relationships with regular customers.

Assisting in all store administrative tasks.

Taking care of the customers’ needs while following company procedures.

Executing marketing and visual merchandising initiatives.

Occasionally opening and closing the store.

Organizing the display of merchandise.

Assisting customers with choices by providing them with information about products.

Participating in physical inventory counts.

Adhering to all store retail policies and procedures.

EDUCATION: High School Diploma

June, 2008 Moreno Valley, Cc

California State University of Fullerton August, 2008

– May, 201

B.A, Women’s Studies, CSUF May 2014