Remedy Statistics April 2009 May 28th 2009 Paris Desktop Support Analysis only done with Remedy...
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Transcript of Remedy Statistics April 2009 May 28th 2009 Paris Desktop Support Analysis only done with Remedy...
![Page 1: Remedy Statistics April 2009 May 28th 2009 Paris Desktop Support Analysis only done with Remedy tickets (Incident-Task-Request) (GRS requests are not included.](https://reader036.fdocuments.net/reader036/viewer/2022081907/5513ce965503466f748b4bab/html5/thumbnails/1.jpg)
Remedy Statistics April 2009
May 28th 2009
Paris Desktop Support
Analysis only done with Remedy tickets (Incident-Task-Request)
(GRS requests are not included in these slides)
Van Ettinger Etienne
![Page 2: Remedy Statistics April 2009 May 28th 2009 Paris Desktop Support Analysis only done with Remedy tickets (Incident-Task-Request) (GRS requests are not included.](https://reader036.fdocuments.net/reader036/viewer/2022081907/5513ce965503466f748b4bab/html5/thumbnails/2.jpg)
rilleem Statistics Analysis Fevrier 2008.ppt
Summary
Remedy tickets by Business Area
Time for resolution
Remedy Tickets dispatching
Fluctuation of tickets during the month
Remedy Tickets by Building
![Page 3: Remedy Statistics April 2009 May 28th 2009 Paris Desktop Support Analysis only done with Remedy tickets (Incident-Task-Request) (GRS requests are not included.](https://reader036.fdocuments.net/reader036/viewer/2022081907/5513ce965503466f748b4bab/html5/thumbnails/3.jpg)
rilleem Statistics Analysis Fevrier 2008.pptRemedy Tickets dispatching by site (Basel=USC, Paris=DTS)
78% of Remedy tickets are raised by DTS
![Page 4: Remedy Statistics April 2009 May 28th 2009 Paris Desktop Support Analysis only done with Remedy tickets (Incident-Task-Request) (GRS requests are not included.](https://reader036.fdocuments.net/reader036/viewer/2022081907/5513ce965503466f748b4bab/html5/thumbnails/4.jpg)
rilleem Statistics Analysis Fevrier 2008.ppt
Time for resolution
83% are resolved before 24 hours
![Page 5: Remedy Statistics April 2009 May 28th 2009 Paris Desktop Support Analysis only done with Remedy tickets (Incident-Task-Request) (GRS requests are not included.](https://reader036.fdocuments.net/reader036/viewer/2022081907/5513ce965503466f748b4bab/html5/thumbnails/5.jpg)
rilleem Statistics Analysis Fevrier 2008.pptRemedy tickets by Business Area (in percentage)
32% are from GLAM and CCR
27% are from IBD
![Page 6: Remedy Statistics April 2009 May 28th 2009 Paris Desktop Support Analysis only done with Remedy tickets (Incident-Task-Request) (GRS requests are not included.](https://reader036.fdocuments.net/reader036/viewer/2022081907/5513ce965503466f748b4bab/html5/thumbnails/6.jpg)
rilleem Statistics Analysis Fevrier 2008.ppt
Remedy tickets For GLAM/CCR Integration
80 of 254 Tickets has been created and resolved by DTS PARIS IB For GLAM/CCR Integration
![Page 7: Remedy Statistics April 2009 May 28th 2009 Paris Desktop Support Analysis only done with Remedy tickets (Incident-Task-Request) (GRS requests are not included.](https://reader036.fdocuments.net/reader036/viewer/2022081907/5513ce965503466f748b4bab/html5/thumbnails/7.jpg)
rilleem Statistics Analysis Fevrier 2008.ppt
Fluctuation of tickets during the month