Reining in Telecom Expensesilta.personifycloud.com/webfiles/productfiles/914657/TECH10.pdf ·...
Transcript of Reining in Telecom Expensesilta.personifycloud.com/webfiles/productfiles/914657/TECH10.pdf ·...
Reining in Telecom Expenses
Session #TECH10
Learning Objectives
• Compare your management of this key
expense to other firms
• Learn best practices and pitfalls to avoid
• Discover approaches and solutions to regain
control and improve efficiency
2
Intros
• Kathryn McCarthy
• Michael Shannon
• Sameer Hilal
3
Agenda
• Telecom Challenges for Law Firms
• Solutions and Best Practices
• Available Options
• How to Start
• Q & A
4
TELECOM CHALLENGES
FOR LAW FIRMS
5
This doesn’t
look that
hard to
manage.
• Firm overview
– 3 locations
– 45 attorneys
– Real Estate focus
• Key challenges
– Carrier account support
– Sufficient bandwidth
– IT resources
7
• Firm overview
– 26 locations
– 900+ attorneys
– International firm
• Key challenges
– Invoice management
– Visibility into spend
– Manual processes
8
Growing Complexity
9
0%
5%
10%
15%
20%
25%
Negotiating
multiple
contracts
Having the
right
technical
skills in
house
Managing
multiple
carriers
Coordinating
installations
with multiple
carriers
Insufficient
or no
tracking tool
for inventory
Lack of
unbiased
sources of
information
Managing
the test and
turn-up
process
Insufficient
or no
resources to
manage
Limited
visibility into
technical
details on
services
Lack of
experience
in sourcing
telecom
What are the top 3 challenges you face in sourcing, procuring
and tracking telecom?
# of Service Providers
• 21% of survey respondents work with six or
more wireline network service providers
• 32% work with three or more wireless
network service providers
10
Disparate Invoices
11
34%
58%
8%
# of invoices processed monthly from wireline and
wireless providers
Less than 10
10 to 25
More than 25
Rising Costs
12
• 50% had a >10% increase in wireline spend
• 50% had a >10% increase in wireless spend
SOLUTIONS AND
BEST PRACTICES
13
Panel Discussion
• How did you address your key challenges?
• What single change was the most impactful
related to expenses?
• What single change was the most impactful
related to management?
• What are your lessons learned from
mistakes?
14
The “Old”
The “New”
17
“TLM” Framework
Best Practices
Controlling Hard-Costs
• Audit
• Sourcing – Carrier Benchmarking
– Contract Negotiation
– Technology
Replacement
– Network Design
• Optimization – Inventory – Expense
Reconciliation
– Reporting
18
Best Practices
Controlling Soft Costs
• Automation – Invoice workflow
– Cost allocation
• Consolidation
19
Top Expense-cutting Levers
20
Mid-sized business savings
10%
42%
1%
18%
29%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
Audit Optimization Late Fee
Reduction
Chargeback
Controls
Contract
Negotiation
Source: AOTMP
AVAILABLE OPTIONS
21
1. Hire & Build
• Key Skills
– Network architecture & design
– Contract negotiation
– Billing, inventory & dispute analysis
– Project management of service
implementations
– Technical support and escalation
expertise
• Key Tools
– Inventory management
– Invoice consolidation tool
– Cost allocation automation tool
– Business Intelligence & Reporting
22
2. Purchase Software
& Services
• TLM Software
– License
– Subscription
• Professional Services
– Network Design
– Contract Negotiations
– Bill Audits
– Benchmarking
– Project Management
– MACD Support
– Dispute Management
23
3. Outsource
• Professional
Services and
TLM Software
(Subsidized by
Distribution of
Services)
24
HOW TO START
25
1: Ask the Right Questions
• How do we manage it today?
• Do we have the right
technology?
• What are we paying in
relation to the market?
• Where do we still rely on
manual processes?
• What don’t we know?
26
2: Select the Best Option
27
Purchase TLM
Software & Services
Outsource Hire & Build
Panel Discussion
• How did you get started?
• What helped you make your decision?
• What recommendation do you have for your
peers?
28
QUESTIONS & ANSWERS
29