Refurbishing Your Sails: Aging and Unique Programs San Diego’s Quieter Home Program 10/10/07...
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Transcript of Refurbishing Your Sails: Aging and Unique Programs San Diego’s Quieter Home Program 10/10/07...
Refurbishing Your Sails: Aging and Unique Programs
San Diego’s Quieter Home Program
10/10/07
Sjohnna KnackManager,
Quieter Home Program
How are we unique? • One of the largest remaining programs –
approximately 9,000 homes left• Each home 45 years or older must undergo
a historical review process; almost 40% of the homes are deemed “Nationally Historic”
• Complexity of the housing stock – not your average track home
Unique Program Challenges
• Educating the homeowners, “I have to wait how long?!”
• Finding qualified Contractors• Communication with Manufacturers• Forming relationships with local
jurisdictions
Strategic PlanVision:
To pioneer a first class aircraft sound insulation program.
Mission: To deliver an innovative program making homes quieter through
high quality construction and cutting-edge products.
Value Statements:TEAMWORK
RESPECT INTEGRITY
RELATIONSHIPS
Strategic Changes• Accelerated pace, more homes per year • Two Architectural and Engineering firms• Highly qualified and passionate staff• Created two Program staff “teams” to
accelerate the pace
Creating a Positive Brand
• New branding to accentuate the unique historical aspect of neighborhoods
• Presentation materials• Clothing• Tiles
Homeowner Information Meetings• Approximately 50 homes a month• Group meeting with presentation and
workshop• Creates relationships with Program
Team• Open communication • Efficient use of staff resources, on-site signing of documents
Award-Winning Program• Award-winning
– Federal Historical Preservation Award– Governor's Historic Preservation Award– City of San Diego Award for Excellence for Historical
Preservation• Local architectural award for environmental solutions• Very high homeowner satisfaction/participation• Increases in FAA funding – $10-$12M annually
Sjohnna KnackManager, Quieter Home ProgramSan Diego International Airport
619.400.2639