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By:

Sumandeep Kaur

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New joinees documentation

Reference Check Process

Transfers and Updations PPR Confirmations

Exit and Relieving letter

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Banking in India originated in the lastdecades of the 18th century.

The first banks were THE GENERAL BANK OF

INDIA, which started in 1786, and BANK OFHINDUSTAN, both of which are now defunct.

The oldest bank in existence in India is the

STATE BANK OF INDIA, which originated in

the BANK OF CALCUTTA in June 1806. The first fully Indian owned bank was the

ALLAHABAD BANK, established in 1865.

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Housing Development Finance Corporation

Founded in 1977 by Hasmukh bhai Parakh

HDFC Bank was incorporated in August

1994Among the first in new generation

commercial banks

Registered office in Mumbai, India

Promoted by HDFC, the parent company IPO in India in 1995

Listed in NSE, BSE, NYSE(ADR)

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Type Public

Founded 1994

Headquarters HDFC Bank Ltd.,Mumbai, India

Industry Banking, Insurance,Capital Markets andallied industries

Products Loans, Credit Cards,

Savings, Investmentvehicles, Insurance etc.

Net revenue Rs.2,509.6 crores

Net income Rs. 4,634.3 crores

Website www.hdfcbank.com

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To analyze the methodology and

discrepancies in Reference Check Process.

To find out the more preferable method for

reference check process. To analyze the procedure of new joiners

process at HDFC Bank and find out

discrepancies.

To calculate the days in completion of wholeprocess.

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Research Design:Descriptive Research

Sampling design:

Universe: Universe refers to the total units in

the field of inquiry. Universe of the study wasemployee of HDFC Bank.

Sampling Unit: Sampling unit of this study wasnew joiners of HDFC in North and East Region

Sampling techniques: Convenient judgmentsampling has been used to save time and to

meet the Objectives.

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Lack of time and resources.

Limited interaction with new employees.

Telephonic communication was not

adequate. Time constraints were there.

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Strengths :

Right strategy for theright products.

Superior customer

service vs.competitors.

Great Brand Image.

Products haverequired

accreditation. High degree of

customer satisfaction.

Good place to work

Weakness :

Some gaps in rangefor certain sectors.

Customer service

staff needs training. Processes and

systems, etc

Management coverinsufficient.

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Opportunities : Profit margins will be

good.

Could extend to

overseas broadly. New specialist

applications.

Could seek bettercustomer deals.

Fast-track careerdevelopmentopportunities on anindustry-wide basis.

Threats : Legislation could

impact.

Great risk involved

Very high competitionprevailing in theindustry.

Vulnerable to reactiveattack by major

competitors. Lack of infrastructure

in rural areas couldconstrain investment.

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To find out the number of salary pendingcases @ North.

438

168

4

610 610 610

0

100

200

300

400

500

600

700

Salary Processed Salary Pending NJ Exit

Number of Salary Pending Cases(3 April to 7 June) @ North

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226 226 226

0

50

100

150

200

250

Salary Processed Salary Pending NJ Exit

Number of Salary Pending Cases @ East

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Reasons Percentage

Name Mismatch 17%

Date of Birth mismatch 1%

Medical5%

Acceptance Letter 10%

Delay in Documents 25%

Date of Joining Mismatch 1%

Salary Account Pending 41%

Relieving Letter Pending 5%

Delay in Confirmation 2%

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87%

13%

Status of Reference Check Process(3 April to 7 June)

Closed Cases

Pending Cases

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52%

48%

Mode Used for Reference Check

Mail

Telephone

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Reference Check Process New Joinee Process

Cut Off 21 21

North 15 23

East 21

21 21

15

23

21

0

5

10

15

20

25

NumberofDays

Process

Average days in Completion of Process

Cut Off

North

East

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The percentage of salary pending cases in North

region was 28% and salary processed cases were

72%. In East region it was 44% and salary pending

cases were 54%.

The reasons behind delay in salary processing

were name mismatch in documents, delay in

receiving documents from upcountry locations,

delay in opening salary accounts of employee.Other reasons were Date of Birth mismatch,

delay in receiving medical report of employees,

delay in receiving acceptance letter.

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The percentage of the status of referencecheck process as on 7 June 2012 was; 87% caseswere closed and rest 13% were pending.

Telephonic method was used in 48% cases and

Email was used in rest 52% cases for receivingrevert from referees.

The average number of completion of wholeprocess was as follows:

New joinees processNorth Region- 23 days

East Region- 21 days

Reference Check process

North Region- 15 days

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REFERENCES

Websites: Retrieved on www.hdfcbank.com/ Retrieved on welcometohr.com/

Retrieved on www.humanresourcesiq.com/

Retrieved on www.myreferences.com/

Retrieved on http://humanresource.net.in/

Books:

Human Resource Management by K. Aswathappa Recruitment and selection: Hiring the People You Want

by Eric Garner

HDFC Brochure

HDFC Annual Report

http://www.hdfcbank.com/http://www.humanresourcesiq.com/http://www.myreferences.com/http://humanresource.net.in/http://humanresource.net.in/http://www.myreferences.com/http://www.humanresourcesiq.com/http://www.hdfcbank.com/